DOI
string | abstract
string | title
string | author
list | URL
string | year
int64 | month
string |
|---|---|---|---|---|---|---|
10.1108/09513559810225816
|
<jats:p>In recent years the “protection of the public” has risen to the top of the law and order agenda, fostered by a populist Home Secretary. Not only has the effect been to raise the stakes in the sentencing process but also to shape the working and managerial agendas of criminal justice agencies. This article explores the potential of two agencies working to the same agenda of public protection, the police and probation service. It asks who will gain most from joint working and what might be lost in the process. It explores the difficulty of setting and achieving targets in an area fraught with so much uncertainty but etched into the public consciousness as needing action.</jats:p>
|
Managing risk ‐ achieving protection? The police and probation agendas
|
[
"Nash Mike "
] |
https://doi.org/10.1108/09513559810225816
| 2,002 |
July
|
10.1108/09513559810226752
|
<jats:p>The paper describes the application of a group decision support system (GDSS) to the work of a panel of public sector workers assessing the needs of clients for various forms of social support and benefit. In particular, the paper focuses on the development of consistency of approach to judgement when the workers come from a variety of professional backgrounds. The application is concerned with the introduction within Norway of an approach to the production of judgemental information relating to clients, and for its subsequent utilisation in a national system. The framework, known as GERIX, is intended to ensure that assistance and support is provided on a fair and equitable basis across the nation. The approach is centred on a set of criteria designed to enable a comprehensive review of a client situation to be undertaken. Data for a client, utilising the criteria, are based on judgemental assessments by professionals. It is, therefore, critical for all involved in these assessments to understand and apply the model in a consistent way. Results strongly suggest that the approach to group process support enhances individual learning of professionals who are required to utilise the GERIX framework.</jats:p>
|
Using a group support system to support client assessment
|
[
"Read Martin ",
"Gear Tony ",
"Devold Rune "
] |
https://doi.org/10.1108/09513559810226752
| 2,002 |
July
|
10.1108/09513559810247966
|
<jats:p>There has been much research focusing on contracting and its effect on individual voluntary sector organisation, and some mapping of the extent of voluntary sector participation in joint community care planning. Each of these is a new and formal relationship with the statutory sector, and in many cases the tasks are fulfilled by the same voluntary sector worker (usually the senior paid officer of the agency). But the impact that these two new relationships have on the voluntary organisation’s perception of its dependence and inter‐dependence has received less attention. The paper will draw on structured interviews in three local authorities, with voluntary sector participants in contracts for social care, and with participants in joint community care planning groups, as well as on documentary research. It will explore the impact of the evolving roles for those seeking to operate effectively in the pluralist provision of public services. It will analyse experiences within joint community care planning structures, and will analyse experiences of contractual relationships. The paper will seek to identify the elements present in each research site which influence the culture of joint working within the two statutory/ voluntary relationships.</jats:p>
|
Conflict and convergence: managing pluralism in planning and provision
|
[
"Essex Tamara "
] |
https://doi.org/10.1108/09513559810247966
| 2,002 |
July
|
10.1108/09513559910305339
|
<jats:p>This paper begins with a comprehensive review of the management literature on culture, and demonstrates close parallels with research and writings on organisational climate and values. The paper then reports the findings from an empirical investigation into the relationship between the organisational culture, climate, and managerial values of a large Australian public sector agency. The relative strengths of four dimensions of culture in this organisation were measured using Hofstede’s instrument. Added to this were items from a questionnaire developed by Ryder and Southey, derived from the Jones and James instrument measuring psychological climate and providing scores across six specific dimensions of organisational climate. Measures of managerial values, drawn from a questionnaire by Flowers and Hughes, were also incorporated. Results show that levels of culture within this particular organisation are at variance with those reported by Hofstede from his Australian data. Findings indicate a strong link between specific organisational climate items and a number of managerial values dimensions. Additional relationships between particular dimensions of culture, climate and managerial values are also reported. From this, a hypothesised, predictive model of linkages between the constructs is presented.</jats:p>
|
The relationship between organisational culture, organisational climate and managerial values
|
[
"Wallace Joseph ",
"Hunt James ",
"Richards Christopher "
] |
https://doi.org/10.1108/09513559910305339
| 2,002 |
July
|
10.1108/09513570210418888
|
<jats:p>This study examines the relationships among professionalism, organizational‐ professional conflict and various work outcomes for a sample of Certified Management Accountants. We assessed professionalism using Hall’s Professionalism Scale, and tested the relationships among professionalism, organizational‐professional conflict, organizational commitment, job satisfaction and turnover intentions using a structural equations model. The results indicate that two dimensions of professionalism (dedication to the profession and autonomy demands) were positively associated with perceptions of organizational‐professional conflict. As hypothesized, individuals who perceived higher levels of organizational‐professional conflict were less committed to the organization, had lower levels of job satisfaction and also had higher turnover intentions.</jats:p>
|
Professionalism, organizational‐professional conflict and work outcomes
|
[
"Shafer William E. ",
"Park L. Jane ",
"Liao Woody M. "
] |
https://doi.org/10.1108/09513570210418888
| 2,002 |
July
|
10.1108/09513579010001676
|
<jats:p>This study investigates whether public accountants in the United
States and Taiwan perceive the motivational factors (risks and benefits)
surrounding unethical business practices differently because of national
culture. The study was based on the general proposition that perceptions
would differ because of the closeness of the in‐group being harmed or
benefited. Subjects provided perceptions of legal, loss‐of‐face, and
reputational risk and of psychic and financial gain for eight unethical
business practice scenarios. The findings supported the general
proposition in terms of risk perceptions, but not in terms of gain
perceptions.</jats:p>
|
A Bi‐cultural Comparison of Accountants’ Perceptions of
Unethical Business Practices
|
[
"Karnes Allan ",
"Sterner Julie ",
"Welker Robert ",
"Wu Frederick "
] |
https://doi.org/10.1108/09513579010001676
| 2,002 |
July
|
10.1108/09513579110005257
|
<jats:p>The contingency model was used to evaluate the impact of a new
accounting technology (Diagnosis‐related Group (DRG) systems in US
hospitals on the perceived role and importance of accountants and
accounting data, their job performance evaluation and job satisfaction,
contingent upon the nature of the hospital. There was a significant
difference in the responses of not‐for‐profit and proprietary hospital
accountants. Proprietary hospital accountants reported less of an
increase in the use of financial data for control than public and
for‐profit hospital accountants, probably because centralised financial
controls and policies were considered to be more prevalent in the
proprietary area than in the not‐for‐profit area prior to DRG. This
provides support for contingency theory.</jats:p>
|
Contingency Theory and the Impact of New Accounting
Technology in Uncertain Hospital Environments
|
[
"Rayburn J. Michael ",
"Gayle Rayburn L. "
] |
https://doi.org/10.1108/09513579110005257
| 2,002 |
July
|
10.1108/09513579110144631
|
<jats:p>One major development in the upsurge of accounting interest in
environmental issues has been a quantum leap in the recognition of the
extent of the crucial role that economics plays in constituting
accounting thought and practice. “Conventional” economics
and its contribution to the environmental debate and radical critiques
of economics′ environmental failures have become familiar territory.
However, a further, most important, development in accounting has
largely gone unnoticed, the development of “New Economics”.
This offers a paradigm shift from the mechanical and inorganic focus of
early industrialism to the post‐industrial biological and
information‐oriented channels, through which it is hoped that a
“win‐win” solution will resolve the current conflict between
society and the powers that be.</jats:p>
|
New Markets, New Commons, New Ethics: A Guest Essay
|
[
"Henderson Hazel "
] |
https://doi.org/10.1108/09513579110144631
| 2,002 |
July
|
10.1108/09513579310036369
|
<jats:p>The stock of new terms in management accounting emanating from
expansion in computer applications, flexible manufacturing systems, and
quality controls is expected to grow. Unless a proper standardization
arrangement is created, co‐ordination problems in communication will
reach insurmountable levels. In light of the “linguistic
relativity and determinism hypothesis” (also known as the
“Sapir‐Whorf hypothesis”), researchers concluded that
different professional affiliations in accounting create different
linguistic repertoires or codes for intergroup and intragroup
communications. Structuralism and its “doctrine of linguistic
relativity,” which asserts that there are no universals in
language, convey the difficulty of communication between nations with
different languages. These difficulties constrain the growth of an
international management accounting discipline. Terminology
standardization reduces these problems. Considers the theoretical and
practical arguments for standardization, the mechanics of
standardization, and suggests an answer to the obvious question of who
should be responsible for terminological standards. Included are the
results of a survey, conducted in the United States, of management
accountants dealing with the difference between current and desired
levels of terminology standardization.</jats:p>
|
Standardization Issues in Management Accounting
Communication
|
[
"Bayou Mohamed E. "
] |
https://doi.org/10.1108/09513579310036369
| 2,002 |
July
|
10.1108/09513579310042560
|
<jats:p>Elaborates a model of accountability as a relationship of three
parties: principal, steward and the codes on which stewardship is
established, executed and adjudicated. Describes how the enhancement of
accountable management in the public sector, through the Financial
Management Initiative, the Next Steps Agencies and, most recently,
market testing, has brought changes to these codes and thus to
accountability itself.</jats:p>
|
Codes of Accountability in the New Public Sector
|
[
"Gray Andrew ",
"Jenkins Bill "
] |
https://doi.org/10.1108/09513579310042560
| 2,002 |
July
|
10.1108/09513579510100707
|
<jats:p>Formal mentoring programmes have developed in public accounting
firms in order to gain career development and organizational advantages
and, although there is substantial literature concerning problems with
formal mentoring programmes, there are few studies which actually have
compared the mentoring process at firms with a programme with those
using an informal process. Compares mentoring activities at each level
in two accounting firms, one using a formal mentoring programme and the
other an informal approach, to see how they differ. Qualitatively, no
significant differences were found between the two approaches on the
perceived influence for career development. Differences were found,
though, regarding the respondents′ personal development and the numbers
of mentor relationships between the two types of approaches. Concludes
that personal development tended to be rated higher under the informal
than the formal approach at the critical staff and senior levels.
Regarding numbers of mentor relationships, the results indicate that the
significant differences were related to rank.</jats:p>
|
Auditor professional performance and the mentor relationship within
the public accounting firm
|
[
"Siegel Philip H. ",
"Rigsby John T. ",
"Agrawal Surendra P. ",
"Leavins John R. "
] |
https://doi.org/10.1108/09513579510100707
| 2,002 |
July
|
10.1108/09513579610122036
|
<jats:p>Considers what role history plays in the US accounting standard‐setting process and how this role may be constrained by an emphasis on objectivity and an adherence to a positivistic view of bureaucratic decision making. Explores the role history could play in the development and review of accounting standards and, in particular, how history might contribute to pluralizing the past, problematizing the present and revisioning the future.</jats:p>
|
Objectivity and the role of history in the development and review of accounting standards
|
[
"Young Joni J. ",
"Mouck Tom "
] |
https://doi.org/10.1108/09513579610122036
| 2,002 |
July
|
10.1108/09513579610151953
|
<jats:p>Written in 1729, Jonathan Swift’s satirical essay, A Modest Proposal remains a challenge to the logic of current accounting practices. By shining a harshly sceptical light on the languages and assumptions of “Political arithmetick” (then a novel intellectual discipline), Swift shows the capacity of this ancestor discourse of modern accounting to blind its users to the reality of the situation they face. Argues that accounting discourse should open itself to “undisciplined” interpretation so as to reduce the risk of being blind to important factors that fully “disciplined” professional activity cannot see. In particular, argues that: a hermeneutic model based on deconstrnctive theories of blindness and insight deserves to be imported into accountancy theory from literary theory; that accountants should attend to satirical modes of writing, such as Swift’s Proposal, so as to unsettle and test the assumptions that underpin their professional practice. Consequently, addresses both the history of accountancy and its present habits of interpretation.</jats:p>
|
Political arithmetick: accounting for irony in Swift’s <i>A Modest Proposal</i>
|
[
"Phiddian Robert "
] |
https://doi.org/10.1108/09513579610151953
| 2,002 |
July
|
10.1108/09513579710158694
|
<jats:p>Proposes to evidence the colonization of the accounting knowledge production process by a relatively few élite institutions in the USA. By examining the doctoral origins of the editorial board members of six major accounting research journals between 1963 and 1994, demonstrates the extent of the colonization and its potential to bring closure to the knowledge production process. As such, the results are consistent with previous studies by Lee (1995) and Williams and Rodgers (1995), and improve our understanding of the history of the professionalization of accounting research.</jats:p>
|
The editorial gatekeepers of the accounting academy
|
[
"Lee Tom "
] |
https://doi.org/10.1108/09513579710158694
| 2,002 |
July
|
10.1108/09513579710178098
|
<jats:p>The ethics of rights or the separative model has dominated Western thought since the Enlightenment and the ethics of care was developed as a feminist critique seeking to rebalance our basic thought structure. The ethics of care is used as a framework for analysis and as a visionary ideal to evaluate proposed changes in accounting practice. Reports on changes in conceptualizing accounting practice proposed by the AICPA’s special committees on assurance and financial reporting. The proposals challenge traditional views of accounting practice, based on rights thinking, and adopt concepts from new management theories compatible with the ethics of care. Contends that it is not clear to what extent these proposals, and other current proposals to address the problem of auditor independence, represent a real paradigm shift. The proposed changes are driven by an economic imperative to expand the scope of services of the profession and may result in a significant threat to the accounting profession’s claims to professional status.</jats:p>
|
The ethics of care and new paradigms for accounting practice
|
[
"Reiter Sara "
] |
https://doi.org/10.1108/09513579710178098
| 2,002 |
July
|
10.1108/09513579710178142
|
<jats:p>Explores the possibilities that accounting could become a resource in a movement towards fairer and more just societies. Considers specifically the ways in which mainstream management accounting textbooks, as tools of management accounting education, have the effect of encouraging students of the discipline to be unaware, unquestioning and uncritical of the social and organizational effects of management accounting practice. Aims to explore, through illustrations from a leading mainstream management accounting text, both the obvious and the more subtle ways in which such texts can inculcate these future practitioners with norms of practice that preclude management accounting’s emancipatory role in society. Considers in the course of this analysis the described purpose of management accounting; the assumptions made about human behaviour; the presentation of class structures and interests; and the importance of cultural specificity when considering management accounting. Counter‐illustrations are offered of how accounting educators might move towards encouraging students to consider accounting’s enabling possibilities. Finally, suggests areas for further investigation and effort which are material to the development of an enabling accounting.</jats:p>
|
Exploring accounting education’s enabling possibilities
|
[
"Cuganesan Suresh ",
"Gibson Roger ",
"Petty Richard "
] |
https://doi.org/10.1108/09513579710178142
| 2,002 |
July
|
10.1108/09513579710367953
|
<jats:p>Reports research results which were presented to the Working Party of the Auditing Practices Board, which developed <jats:italic>Statement of Auditing Standards 600</jats:italic> on the expansion of the audit report. Provides a brief discussion of the working party’s reception of the research. Results revealed that, with the short audit report used in the UK until September 1993, a gap existed between auditors and users with 14 of the 18 audit dimensions having statistically significant differences. An expanded audit report (a British version of SAS 58 constructed by the authors) changed users’ perceptions although ten of these 18 dimensions still had statistically significant differences between the users and the auditors. Expansion of the audit report is only a partial “solution” and needs to be combined with other measures, such as changing audit activities. An analysis of the dimensions for which users’ perceptions of the audit are enhanced shows that expansion of the audit report allows the audit profession to enhance its status without any change in actual audit activities or auditor accountability.</jats:p>
|
The expanded audit report ‐ a research study within the development of SAS 600
|
[
"Innes John ",
"Brown Tom ",
"Hatherly David "
] |
https://doi.org/10.1108/09513579710367953
| 2,002 |
July
|
10.1108/09513579810239846
|
<jats:p>In an era when improved accountability and more comprehensive annual reporting was sought from all parts of the New Zealand public sector, this paper focuses on universities to explore the political influences on accountability. The changing nature of accountability is considered and the internal political factors that may impinge on annual report disclosures are discussed. Issues considered at the societal level include the public right to know, the interest in public sector annual reports and the influence of the accountancy profession in determining the form and content of annual reporting. A case study recounts events on a university campus surrounding the issue of resource allocation and the lack of publicly available information, to provide insights about the political influences upon annual reporting. Fulfilling public accountability obligations is as important for organizations involved in learning and caring as it is for other organizations with more overt commercial, administrative or political objectives. </jats:p>
|
An insight into accountability and politics in universities: a case study
|
[
"Coy David ",
"Pratt Michael "
] |
https://doi.org/10.1108/09513579810239846
| 2,002 |
July
|
10.1108/09513579810239864
|
<jats:p>This paper presents the results of a complex but challenging investigation into the global power play at the United Nations (UN) over the issue of international accounting regulation. It specifically attempts to explain why the host developing nations of most transnational corporations (TNCs), despite controlling a significant majority vote at the UN and thus possessing the necessary “political” power, conspicuously failed to impose their accounting disclosure agenda on the TNCs and on the (minority) developed nations. The political concept of power is used in examining the accounting standard setting process at the UN, in the context of regulatory reforms of the TNCs. While alternative models of power are considered, Robert Dahl’s decision‐oriented pluralistic model was adopted in the study because it proved to be the most consistent with the events, objectives and the empirical data presented. The research findings indicate that organized pressures from the TNCs, co‐ordinated under the joint forum of the International Chamber of Commerce (ICC) and the International Organisation of Employers (IOE), coupled with the economic and diplomatic manoeuvring of the developed market economy nations, had succeeded in overriding the rule of “one‐nation‐one‐vote” and securing a<jats:italic>de facto</jats:italic>veto over the majority view at the UN. The pioneering efforts of the UN in setting international reporting standards had been curbed and frustrated through the construction and use of such “veto” by the minority representation.</jats:p>
|
International accounting regulation by the United Nations: a power perspective
|
[
"Rahman Sheikh F. "
] |
https://doi.org/10.1108/09513579810239864
| 2,002 |
July
|
10.1108/09513579910259898
|
<jats:p>The vast historical, cultural, linguistic, and geographical divides between East and West makes meaningful communication especially difficult. But these differences need not lead to total incommensurability – where no empathy or exchange of experience is possible. This paper shows that, within Professor Shiozawa’s keynote address, we find considerable overlap in the critical traditions of Japan and the West. Research in both cases is motivated first, by a focus on problems emanating from the instabilities and crises of capitalism, second, an appropriation of evidence that is distinct in its pursuit of greater “realism in process”, and third, a desire to reconstruct experience in a way that discerns the “self‐activating” mechanisms of material processes, and reflect them in our intelligibility. While differences will remain in the specific problematic junctures of capitalism that Japanese and Western researchers seek to investigate, the broad contours of our methodological procedures do provide us with ample grounds for a meaningful conversation.</jats:p>
|
The Hegelian logic of critical research
|
[
"Tinker Tony "
] |
https://doi.org/10.1108/09513579910259898
| 2,002 |
July
|
10.1108/09513579910259924
|
<jats:p>The papers presented at the APIRA conference 1998, on management accounting change are discussed – Japanese cost management; management control system design; ethnographic case studies; and management accounting’s role in public sector transformation.</jats:p>
|
Postcard from Japan: a management accounting view
|
[
"Hopper Trevor "
] |
https://doi.org/10.1108/09513579910259924
| 2,002 |
July
|
10.1108/09513579910277401
|
<jats:p>This study describes the history and present conditions of the accounting profession in Japan. In particular, the crises of the 1990s have highlighted the fact that Japanese CPAs operate under quite different institutional arrangements from their Anglo‐American counterparts. In addition, there are no equivalent Japanese bodies to the British Chartered Public Finance Accountants and Chartered Management Accountants for public sector or management accountants. This paper identifies factors behind such differences. We discuss three points at issue: currently existing problems with auditing in the private sector, the long absence of external auditors in the public sector and the reason why the accounting profession has not been formed in a management accounting field. Finally, we point out issues involving the Japanese accounting profession that might be tackled in the future.</jats:p>
|
Japanese accounting profession in transition
|
[
"Sakagami Manabu ",
"Yoshimi Hiroshi ",
"Okano Hiroshi "
] |
https://doi.org/10.1108/09513579910277401
| 2,002 |
July
|
10.1108/09513579910283459
|
<jats:p>With the aim of shedding light on issues surrounding the development and evaluation of report, this paper offers a theory for facilitating and legitimizing an accountability‐based discourse and disclosure in the public health sector. The project adopts Laughlin’s (1995) vision of middle range theory and an accountability perspective to justify the form and normative perspective which shapes the skeletal model to follow. Formulated in part from an analysis of the health management and public sector accounting literatures, the model is now empirically supported from the preferences of health sector accountees in New Zealand. The result is a conceptual construct which is both considerate of and challenging to the standard financial accounting model. The skeletal model consists of five conceptual categories, their interrelationships and properties. The theoretical model considers and mandates illumination of political incentives, incorporates the assumption that accounting can be constitutive as well as reflective and is sympathetic to a wide range of interests and contextual distinctions.</jats:p>
|
A theory of public health sector report: forging a new path
|
[
"Van Peursem Karen A. "
] |
https://doi.org/10.1108/09513579910283459
| 2,002 |
July
|
10.1108/09513579910298453
|
<jats:p>This paper was stimulated by the chilling vision of the corporate university described by Moore and touted by numerous others. It exposes the ways in which Newman’s The Idea of a University will be abrogated and transformed by corporate universities. Fundamental issues are raised about the nature and purpose of universities and about the roles of its professors and schools of business, especially in a world characterized by “the triumph of the market”. An urgent plea is proferred for broader debate about the place of Corporate Universities in business higher education.</jats:p>
|
Scholarship in university business schools – Cardinal Newman, creeping corporatism and farewell to the “disturber of the peace”?
|
[
"Craig Russell J. ",
"Clarke Frank L. ",
"Amernic Joel H. "
] |
https://doi.org/10.1108/09513579910298453
| 2,002 |
July
|
10.1108/09513579910298462
|
<jats:p>This paper examines the historical means by which accountancy, as a mature profession, has sought to expand its practice to new areas of business. Accountancy has long been eager to satisfy perceived client needs, and in so doing foster an ever widening scope for accounting expertise. However, as the profession faces the end of a boom in audit services, the question of how its markets can be self‐consciously expanded has re‐emerged. To understand the dynamics of professional expansion we examine the way in which accountants attempted to develop their practice in the US industrial relations arena shortly after the Second World War, amid the charged industrial relations climate of the time. By examining professional discourse, as evidenced in practitioner journals, we explore accountants’ constructions of potential roles for themselves in this new field. The means by which the profession has redefined itself previously may be instructive as an element in the development of fresh markets for its services.</jats:p>
|
Extending practice – Accountants’ constructions of the industrial relations arena in the USA
|
[
"Fogarty Timothy J. ",
"Radcliffe Vaughan S. "
] |
https://doi.org/10.1108/09513579910298462
| 2,002 |
July
|
10.1108/09513579910298471
|
<jats:p>In the past two decades, the public sector both in Australia and overseas has undergone a period of intense change. The focus has been on efficiency, effectiveness and value for money of public sector operations. The methods by which governments account and report on their operations has received scrutiny. While Treasuries and Departments of Finance in each Australian jurisdiction have traditionally formulated the reporting and accounting rules used in the public sector, since 1983, with the formation of the Public Sector Accounting Standards Board (PSASB), the accounting profession has become involved in the setting of accounting standards for the public sector. Several researchers have suggested that a “contest” exists between the accounting profession and the government regulators for control over the public sector accounting standards process. This paper explores the processes whereby the public sector in Australia formulates its financial reporting policies by examining the interactions between the PSASB and the government regulators in each of the Australian jurisdictions. Policy community and policy network theory are used to argue that policy is formulated by a “cooperative” grouping of accounting professionals from the central agencies of Treasuries and Departments of Finance and the PSASB. The paper concludes that this method of policy formulation has implications for the content of policy and for the access of stakeholders to the formulation of that policy.</jats:p>
|
Australian public sector financial reporting: a case of cooperative policy formulation
|
[
"Ryan Christine "
] |
https://doi.org/10.1108/09513579910298471
| 2,002 |
July
|
10.1108/09526860010311071
|
<jats:p>Watson and Gallois have argued that “at the very core of health communication is the interaction between health professionals and their patients”, and thus effective and quality communication between doctor and patient is imperative.</jats:p>
|
Quality issues in the treatment of depression in general practice
|
[
"Gilmore Kerry‐Ann ",
"Hargie Owen "
] |
https://doi.org/10.1108/09526860010311071
| 2,002 |
July
|
10.1108/09526860010319523
|
<jats:p>Total quality management (TQM) promises much for service industries yet it has been little used in European healthcare. Of those hospitals and services which have implemented TQM, few have had great success and many have found difficulties sustaining their programmes. This paper defines TQM in healthcare and considers examples and results of TQM in European healthcare. It distinguishes between team projects using TQM methods and organization‐wide TQM programmes, and finds more evidence for the success of projects than for programmes. The paper discusses whether the differences between healthcare and many other industries explain the mixed results, and considers the prospects for future TQM programmes in European healthcare.</jats:p>
|
Total quality management in European healthcare
|
[
"Øvretveit John "
] |
https://doi.org/10.1108/09526860010319523
| 2,002 |
July
|
10.1108/09526860010327100
|
<jats:p>As the health‐care industry undergoes major change, a method of “accounting for quality” has become a key factor in health services delivery and fiscal accountability. This article examines several aspects of health care that inhibit the development of common methods of defining and accounting for quality. Key issues and characteristics of the health‐care market are addressed and the article provides a synthesis of these obstacles to the process of deriving common measures and standards of quality that may be utilized by the health‐care industry for financial decisions.</jats:p>
|
Quality in finance of health care: the unaddressed imperative
|
[
"Asubonteng Rivers Patrick ",
"Glover Saundra H. "
] |
https://doi.org/10.1108/09526860010327100
| 2,002 |
July
|
10.1108/09526860010336957
|
<jats:p>A number of approaches have been developed in recent years to try effectively to engage service users in the process of planning and delivering health‐care services. The consumerist methodology for the strategy described in this paper was designed to maximise staff involvement in capturing user views, in order to develop services at a district general hospital. This strategy – the Patient Care Development Programme (PCDP) – provides a framework for both staff and patient involvement in shaping and influencing the development of health‐care services. Uses the findings from applying the strategy to modify care packages, roles, skills, layouts, protocols and procedures, in response to both the “shortfalls” and the service strengths that the patient’s view uncovers. Discusses the results of an evaluation of the programme which has been replicated in another part of the UK. The PCDP now forms part of a clinical governance framework and is being used to develop multi‐agency integrated care pathways.</jats:p>
|
The patient care development programme: organisational development through user and staff involvement
|
[
"Hill Patrick ",
"O’Grady Alex ",
"Millar Bruce ",
"Boswell Kathryn "
] |
https://doi.org/10.1108/09526860010336957
| 2,002 |
July
|
10.1108/09526860010337037
|
<jats:p>Following a brief explanation of the concepts inherent within the European Foundation for Quality Management Excellence Model, the experience of using the framework as a mechanism for delivering clinical governance is described. The framework was utilised by a Women’s Services Directorate of an acute National Health Service Trust in the UK, who concluded that the Model was an ideal tool for supporting the delivery of clinical governance. However, this was only the case when a number of factors were taken into consideration. For instance, the Directorate found that the change programme required a phased implementation process, sound leadership, expert facilitation, good information systems, numerous training and development opportunities for managers, teamwork and the application of best practice in relation to project improvement teams. Moreover, the absence of all the aforementioned ingredients had the potential to compromise any successful outcome.</jats:p>
|
Achieving clinical governance in Women’s Services through the use of the EFQM Excellence Model
|
[
"Jackson Sue "
] |
https://doi.org/10.1108/09526860010337037
| 2,002 |
July
|
10.1108/09526860010342725
|
<jats:p>Presents an exploratory field research on all hospitals in Singapore, highlighting the different routes hospitals have adopted in pursuing their corporate quality journey for the new millennium. In general, both continuous improvement and innovation‐based approaches have generated cost and time savings and helped to streamline work processes. However, the initial survey results show that innovation‐based programs require a longer time frame for implementation, are more prone to resistance to change and suffer from program failure. Also, large hospitals and public hospitals are more inclined to implement innovation based approaches while medium‐sized hospitals tend to use continuous improvement as a medium for quality improvement.</jats:p>
|
Quality improvement in the healthcare industry: some evidence from Singapore
|
[
"Chow‐Chua Clare ",
"Goh Mark "
] |
https://doi.org/10.1108/09526860010342725
| 2,002 |
July
|
10.1108/09526860010372812
|
<jats:p>Anaemia during pregnancy is an important contributor to maternal mortality and morbidity in Kenya. A prospective study was conducted in Kisumu District, a region characterized by high incidences of maternal and infant mortality, to determine the levels and prevalence of maternal complications. Four health facilities were purposely selected to act as sentinel centres from urban and rural clusters. All the obstetric‐related cases were recorded between January and July 1997, and the outcomes of the pregnancies were recorded. Details on the respondents socioeconomic, demographic, biomedical and environment characteristics were also recorded. A total of 1,455 cases were recorded, of which 59 percent experienced obstetric‐related complications. Of those with complications, 22 percent were suffering from severe anaemia. Among other things, the study reveals that anaemia prevalence is determined by maternal and environmental factors. These include poor pregnancy care, illness during pregnancy, socioeconomic conditions of the mother and the sanitary conditions of the household. Policy measures aimed at managing anaemia should seek to address all these factors.</jats:p>
|
Severe anaemia during pregnancy in Kisumu District of Kenya: prevalence and risk factors
|
[
"Nyabuti Ondimu Kennedy "
] |
https://doi.org/10.1108/09526860010372812
| 2,002 |
July
|
10.1108/09526860110366223
|
<jats:p>Current government policy requires that all acute Trusts will have an Electronic Patient Record (EPR) by 2005 but there is no additional funding for such expensive technology. Instead funding must be found by reviewing internal policies and procedures. Such extensive organisational process review is an opportunity to bring about organisational learning but there is no government guidance on how to bring this about and a dichotomy exists within organisational learning theory. This paper investigates if teams are the bridge between divergent schools of thought on organisational learning, and considers if they are the mechanism to bring about both organisational learning and the delivery of a successful EPR implementation, the stated aim of government policy.</jats:p>
|
The relationship between team and organisational learning
|
[
"Bennett Janette "
] |
https://doi.org/10.1108/09526860110366223
| 2,002 |
July
|
10.1108/09526860210421455
|
<jats:p>Explains the journey that one particular hospital took to embrace change management through leadership and quality improvement programmes that were put into practice simultaneously. Details of the achievements of that hospital and the learning that emerged are given along with a brief insight into the achievements and experiences of other hospitals in Norway that were embarking upon the same programme. In essence attempts to answer two main questions: “Is this concept useful for top management groups in their efforts to improve care for patients?” and “Is this approach useful to improve the way top management groups work?”</jats:p>
|
PULS: leading for change
|
[
"Heiberg Inger ",
"Sævil Helljesen Gro ",
"Kolnes Johannes "
] |
https://doi.org/10.1108/09526860210421455
| 2,002 |
July
|
10.1108/09526860210421464
|
<jats:p>As in the world‐wide context in recent years Irish health care has undergone much change, which has led purchasers and consumers alike to call for a more efficient and effective service. Many differing approaches are being utilised in an effort to become more responsive; however, only limited results have been shown. Thus, the search for excellence is both compelling and inevitable within the sector. Here one seeks to discern the elements that offer health‐care institutions the chance to excel from an organisational perspective in their quest to become more responsive and patient‐focused. Also provides details of some forthcoming research aimed at exploring the issues and outcomes of using the EFQM excellence model to support the search for excellence in Irish health care. A follow‐up article with the findings will be published in a later issue of this journal.</jats:p>
|
In search of excellence in Irish health care
|
[
"Downey‐Ennis Kay ",
"Harrington Denis "
] |
https://doi.org/10.1108/09526860210421464
| 2,002 |
July
|
10.1108/09526860210426964
|
<jats:p>While there is debate about the extent to which patients are harmed when they are cared for in hospital, it is clear that admission as an inpatient is not without risk. This paper presents works on the progress to date with identifying what these risks are and quantifying the likelihood and severity of the risk. The clinical risk profiling tool that has been developed as part of this exercise has assisted with the identification and prioritisation of clinical risks and is the first step in risk reduction and elimination.</jats:p>
|
A clinical risk profiling tool for trusts
|
[
"Ireland A. ",
"Tomalin D.A. ",
"Renshaw M. ",
"Rayment K. "
] |
https://doi.org/10.1108/09526860210426964
| 2,002 |
July
|
10.1108/09526869410059664
|
<jats:p>Evaluation of treatment can be seen as part of a wider concern to
measure quality of care, as well as about the need to monitor and
improve the effectiveness of services. Quality of life issues will be
of increasing interest to those involved in the commissioning of
health‐care services. Cancer is used to illustrate how the quality of
life of patients, both during and after treatment, can be measured and
the information used by purchasers to consider the relative
effectiveness of different methods of treatment. This in turn can
inform the overall purchasing strategy of commissioning agencies.</jats:p>
|
Quality of Life as an Indicator of Outcome in the Treatment of Cancer
Patients:
|
[
"Morris Jenny ",
"Watt Alex "
] |
https://doi.org/10.1108/09526869410059664
| 2,002 |
July
|
10.1108/09526869410059727
|
<jats:p>There is a growing consensus within the NHS of the importance of
obtaining feedback from patients in order to improve the quality of
health care; consequently, many patient satisfaction surveys are now
undertaken. However, much research is based on provider‐held assumptions
about service quality. This study focuses on patient satisfaction with
coronary bypass surgery, starting with the concerns expressed by
patients and using these as a basis for evaluating different aspects of
care. The paired comparison technique was employed to produce a ranked
list of aspects of care that were perceived to be in greatest need of
improvement. Some difficulties were encountered in administering the
ranking technique to patients in a highly specialized health‐care
setting; however, results were obtained and validated for follow‐up
patients. The item of most concern to these patients was a lack of
sensitivity about when patients felt ready for discharge.</jats:p>
|
Feedback on Quality:
|
[
"Roberts Emilie ",
"Leavey Ralph ",
"Allen David ",
"Gibbs Graham "
] |
https://doi.org/10.1108/09526869410059727
| 2,002 |
July
|
10.1108/09526869410067061
|
<jats:p>Describes the process of clinical audit following the introduction of a
revised discharge policy. Identifies three key indicators of success
regarding hospital supply of discharge medication: the extent to which
ward staff and patients have to make personal visits to the pharmacy;
the extent to which nursing staff telephone the pharmacy to chase
individual prescriptions; and the rate of written complaints from
patients. All three measures increased substantially during the four
months following the introduction of the policy, compared with the
previous four‐month period. An action plan focused on changing relevant
behaviour of consultants, junior doctors, ward and nursing personnel,
patients and pharmacy staff by means of increased awareness of the
consequences of their actions. A follow‐up study demonstrated
substantial reductions in all three measures during a third four‐month
period.</jats:p>
|
Completing the Clinical Audit Cycle
|
[
"Anderson Stuart "
] |
https://doi.org/10.1108/09526869410067061
| 2,002 |
July
|
10.1108/09526869510081857
|
<jats:p>Outlines the introduction of total quality systems into all
clinical services within a community‐based NHS Trust in the West
Midlands. Provides practical details of each aspect of the
quality‐planning process. Shows the commitment of clinicians to
“managing quality improvement”.</jats:p>
|
Making total quality a clinical priority
|
[
"Koch Hugh ",
"Davies Jane "
] |
https://doi.org/10.1108/09526869510081857
| 2,002 |
July
|
10.1108/09526869510090965
|
<jats:p>Describes the clinical audit forum of anaesthetists in North Tees
NHS Trust with particular reference to patients’ peri‐operative
experience. Shows that a designated waiting room in theatre has improved
the effectiveness and efficiency of the service provided.</jats:p>
|
Improving the peri‐operative experience a multidisciplinary team
approach
|
[
"Johns Christopher ",
"Summerbell Linda "
] |
https://doi.org/10.1108/09526869510090965
| 2,002 |
July
|
10.1108/09526869510090983
|
<jats:p>Suggests that current conditions in and around the NHS are creating
stressed and difficult work for NHS managers – this obscures the
fact that, in common with all managers in the West, they have been given
the wrong work to do. Proposes that Western management is built on
command and control assumptions which are entirely dysfunctional for
today’s work. Outlines a challenge to the principle of command and
control and describes, with the help of W. Edwards Deming’s views, what
an alternative picture of work could achieve.</jats:p>
|
A real job for managers in the health service
|
[
"Davis Richard "
] |
https://doi.org/10.1108/09526869510090983
| 2,002 |
July
|
10.1108/09526869510098840
|
<jats:p>Examines some of the methodological problems encountered in
conducting patient satisfaction surveys, including the sampling frames,
quality of survey data and instruments, non‐response problems, and
reporting and interpretation of results. Proposes guidelines and lays
out an agenda for future research.</jats:p>
|
Methodological issues in patient satisfaction surveys
|
[
"Lin Binshan ",
"Kelly Eileen "
] |
https://doi.org/10.1108/09526869510098840
| 2,002 |
July
|
10.1108/09526869510101575
|
<jats:p>Over the recent past, a number of different approaches to quality
improvement have been introduced to the field of health‐care delivery.
Presents an overview of the approach developed at Brighton Health Care
Trust. Outlines the strategic approach incorporating: the recognition of
the need for staff education to enable them to participate fully in
improving the quality of patient care; the identification of seven core
components; the development of an educational package; and the
development of a structure to support the implementation.</jats:p>
|
Do or DIE
|
[
"Parsley Karen ",
"Barnes Joanne "
] |
https://doi.org/10.1108/09526869510101575
| 2,002 |
July
|
10.1108/09526869610109125
|
<jats:p>Hospitals provide the same type of service, but they do not all provide the same quality of service. No one knows this better than patients. Reports the results of a market research exercise initiated to ascertain the different factors which patients of health care identify as being necessary to provide error‐free service quality with NHS hospitals. To measure patients’ satisfaction with NHS hospitals, the internationally‐used market research technique called SERVQUAL was used in order to measure patients’ expectations before admission, record their perceptions after discharge from the hospital, and then to close the gap between them. This technique compares expectations with perceptions of service received across five broad dimensions of service quality, namely; tangibility; reliability: responsiveness; assurance; and empathy. This analysis covered 174 patients who had completed the SERVQUAL questionnaire, including patients who had had treatment in surgical, orthopaedic, spinal injury, medicinal, dental and other specialties in the West Midlands region. Recorded the average weighted NHS service quality score overall for the five dimensions as significantly negative.</jats:p>
|
Health care quality in NHS hospitals
|
[
"Youssef Fayek N. "
] |
https://doi.org/10.1108/09526869610109125
| 2,002 |
July
|
10.1108/09526869610112716
|
<jats:p>Discusses attempts to meet in an accessible, equitable and high‐quality way, the health needs of 35,000 South Australians in 1.68 million square kilometres. Illustrates innovative work practices, developing teams and responses to regionalization.</jats:p>
|
Health service delivery to outback South Australia: a story of organizational change
|
[
"Booth Adrian "
] |
https://doi.org/10.1108/09526869610112716
| 2,002 |
July
|
10.1108/09526869610124173
|
<jats:p>Describes how a group of nurse managers developed a tool for measuring the quality of care in mental hospital wards and how this was adapted for use within general elderly services. Examines the impact of the tool on service provision within a group of small local community hospitals and evaluates it using a matrix composed of Donabedian’s structure/process/outcome model of quality and Maxwell’s six dimensions of quality.</jats:p>
|
Inquest on QUEST
|
[
"Dick Raymond W. "
] |
https://doi.org/10.1108/09526869610124173
| 2,002 |
July
|
10.1108/09526869610124993
|
<jats:p>Investigates the increased waiting time costs imposed on society due to inappropriate use of the emergency department by patients seeking non‐emergency or primary care. Proposes a simple economic model to illustrate the effect of this misuse at a public or not‐for‐profit hospital. Provides evidence that non‐emergency patients contribute to lengthy delays in the ER for all classes of patients. Proposes a priority queuing model to reduce average waiting times.</jats:p>
|
A priority queuing model to reduce waiting times in emergency care
|
[
"Siddharthan Kris ",
"Jones Walter J. ",
"Johnson James A. "
] |
https://doi.org/10.1108/09526869610124993
| 2,002 |
July
|
10.1108/09526869610125028
|
<jats:p>Based on an action learning programme involving clinical directors and their business managers, explores the options open to analysing the effectiveness of a directorate including its place in an organizational structure.</jats:p>
|
Can we measure the effectiveness of our organizations?
|
[
"Butler Tom ",
"Kendra James ",
"Grimley Ruth ",
"Taylor Brenda "
] |
https://doi.org/10.1108/09526869610125028
| 2,002 |
July
|
10.1108/09526869610128179
|
<jats:p>Highlights some of the tensions which impede the development of an effective and efficient system of service delivery in forensic psychiatry. Reports on an investigation exploring the quality of care in a relatively small unit providing forensic psychiatric care in a secure setting and the constraints which impede the development of such services. Discusses the findings from the investigation which point to the need for the organizational structure surrounding forensic psychiatric care to be altered so that there are no perverse incentives for purchasers of the services and to enable the contracting process, considering both cost and quality issues, to take place on a level playing field.</jats:p>
|
Quality in provision of forensic psychiatric services: room for improvement
|
[
"Phillips Ceri ",
"Burnard Philip ",
"Morrison Paul "
] |
https://doi.org/10.1108/09526869610128179
| 2,002 |
July
|
10.1108/09526869610150219
|
<jats:p>Discusses some of the current problems associated with observational quality measurement. Uses Lerninger’s conceptual theory‐generating model as the basis of discussion. Puts forward a qualitative approach which breaks away from more traditional methods.</jats:p>
|
Advancing observational quality methods for the measurement of forensic psychiatric care
|
[
"Robinson David K. "
] |
https://doi.org/10.1108/09526869610150219
| 2,002 |
July
|
10.1108/09526869710166996
|
<jats:p>Taking a philosophical approach, ancient Greek philosophers and Christians began to investigate the concept of quality of life. Later, such philosophical pursuit was replaced by the school of positivism, which indicated that science was and still is the only valid form of enquiry. Through such positivistic science the metaphysical nature of the concept of quality of life is thought to be uncovered. However, the later Wittgensteinian philosophical thoughts demonstrated that there is no metaphysical understanding of any concepts but there is only knowledge of playing language games. In the light of this philosophy, prior to any scientific investigations, researchers have already understood and agreed on the concept of quality of life by playing language games. From the above philosophical analyses, outlines some implications for health care research.</jats:p>
|
A critique of the concept of quality of life
|
[
"Cheung Chung Man "
] |
https://doi.org/10.1108/09526869710166996
| 2,002 |
July
|
10.1108/09526869710167012
|
<jats:p>Discusses the characteristics of health care accreditation schemes, especially the implications of their voluntary status. Singles out the Trent small hospital accreditation scheme (TSHAS) for detailed and systematic evaluation. Describes the quantitative and qualitative evaluation methods, which involved a meta‐analysis of the literature, interviews with key staff and questionnaires completed by other participants in TSHAS. The main findings, divided into ten themes, confirm much of the published work on accreditation. The findings also provide new insights into the nature and value of health care accreditation, notably about the direction in which accreditation needs to go if both community and larger hospital accreditation is to survive.</jats:p>
|
The nature and value of small and community hospital accreditation
|
[
"Hurst Keith "
] |
https://doi.org/10.1108/09526869710167012
| 2,002 |
July
|
10.1108/09526869810230902
|
<jats:p>A report containing information about three of the top medical manufacturing companies in the world ‐ Baxter Healthcare Corporation, Johnson & Johnson and Medtronic, Inc . Resources have been gathered and employees in key positions from each company have been interviewed to obtain the most current and accurate information. Interviewees were asked what factors contribute to their company’s success. These factors were then explored more explicitly through a variety of publications, and the results are included in this report. In today’s competitive market, companies must keep current with the market trends and be flexible and open to changing and/or improving their practices in order to remain successful. It has been found that although the main focuses of each company may be similar, the processes by which they strive to meet their goals are quite unique.</jats:p>
|
Practices of the best companies in the medical industry
|
[
"Atherton Erin ",
"Kleiner Brian H. "
] |
https://doi.org/10.1108/09526869810230902
| 2,002 |
July
|
10.1108/09526869810243953
|
<jats:p>The aim of this project was to compare the intentions with reported action of health Trusts in Scotland to prioritise and implement published SIGN clinical guidelines. All health Trusts in Scotland were asked about plans for implementation, and resurveyed 15‐18 months later for confirmation. Specific guideline implementation groups led by medical doctors were the most common implementation structure. Implementation usually consisted of baseline audit, development of a local version, and reaudit. In one case a successful link between acute and primary care through an area level GP audit facilitator was thought to increase implementation. More research is required to: find out what influences the ability of an organisation to implement guidelines; identify particular facilitating factors or barriers; and on factors influencing the ability of a health organisation to implement guidelines.</jats:p>
|
Planned and reported implementation of clinical practice guidelines
|
[
"Millard Andrew "
] |
https://doi.org/10.1108/09526869810243953
| 2,002 |
July
|
10.1108/09526869910265066
|
<jats:p>Within the context of health care reform and its evaluation, a major gap exists in relation to our understanding of the values which seniors hold regarding their health care. This paper reports on a modified participatory, ethnographic study of such values, using transcribed interviews with ten seniors from across Canada. Members of the National Advisory Council of Canada, most of whom are themselves seniors, participated in designing the study, carrying out the interviews and interpreting the results. Clusters of values were identified concerning health care services, service providers and the overall health care system. While the numbers involved in this study preclude generalizing to the population, a number of recommendations emerged from the study which could impact on future research and begin to influence health policy at local and national levels.</jats:p>
|
The forgotten stakeholders: seniors’ values concerning their health care
|
[
"Gallagher Elaine M. ",
"Hodge Gerald "
] |
https://doi.org/10.1108/09526869910265066
| 2,002 |
July
|
10.1108/09526869910272518
|
<jats:p>In Israel, institution staff classify residents’ functional status as part of the routine governmental surveillance of institutions for semi‐independent and frail elderly. However, owing to a lack of clarity and specificity in the regulation which defines functional status categories, nurse surveyors, who conduct the routine surveillance of institutions, have begun to make their own estimates of functional status. Data were collected and compared on the functional status classification of 78 per cent of the elderly residents by institution staff and nurse surveyors. Data analysis showed that the poorer the functional status, the less congruity between the classifications. This has practical consequences for estimating the number and type of staff needed. It was found that the waste of resources and discrepancies caused by reclassification of the elderly by the nurse surveyors may be avoided by using more specific and precise definitions as suggested in this article.</jats:p>
|
Functional status classification of institutionalized elderly in Israel
|
[
"Fleishman Rachel ",
"Potel Fernando ",
"Walk Dror ",
"Mandelson Jenny ",
"Mizrahi Gad ",
"Yuz Fanny ",
"Bar‐Giora Miriam "
] |
https://doi.org/10.1108/09526869910272518
| 2,002 |
July
|
10.1108/09533239410054958
|
<jats:p>Describes an effort by a large US company, GTE, to evaluate the impact
of a major management development effort and to decide how best the
group responsible for the course should operate in the future to be most
effective in performing its role. The results of the study provided
insight on how various operations respond to an internal supplier of
management development and how that group could be more effective in
meeting the needs of its internal customers.</jats:p>
|
Evaluating Executive Development: A Case Study
|
[
"Wade‐Benzoni Kimberly A. ",
"Fulmer William E. "
] |
https://doi.org/10.1108/09533239410054958
| 2,002 |
July
|
10.1108/09533239410058800
|
<jats:p>Considers how women have progressed in their careers to middle/senior
management levels in the North‐East. Focuses on the individual
experiences of 40 such women and covers the impacts of their work and
environment, education training and development, personal circumstances,
and contributions and barriers to success. The data were collected via
interviews and questionnaires during 1992/3. Our findings point to a
highly qualified group of women who stress the importance of networking
and mentoring at different stages in their careers. Personal
characteristics are highlighted as contributors to success.
Organizational issues and peer pressure are among the key barriers to
success.</jats:p>
|
Human Resource Development and Senior Women Managers in the North‐East
|
[
"Hall Claire ",
"Bright David "
] |
https://doi.org/10.1108/09533239410058800
| 2,002 |
July
|
10.1108/09533239410058855
|
<jats:p>Discusses the launch of a public/private sector partnership in Leeds
– Opp 2k. Explores why organizations should balance their workforces and
how this can be achieved. Opp 2k exists to share work practices which
contribute to the increase and improvement of the position of women in
the workforce. Gives positive reasons why women should be developed in
organizations and discusses family friendly policies and changing
management styles.</jats:p>
|
Working for Women Working in Leeds
|
[
"Siddall Kate ",
"King Helen ",
"Coleman Therese ",
"Cotton Bill "
] |
https://doi.org/10.1108/09533239410058855
| 2,002 |
July
|
10.1108/09533239410071850
|
<jats:p>From a highly personal perspective seeks to discuss the outcomes from
participation on a particular outdoor development programme. Draws on
learning logs completed during the programme and subsequently on return
to work to reflect on a personal development agenda and on the broader
potential of such learning for team building. Concludes that the problem
of transfer proved a major constraint on real personal development but
that provided that such issues are recognized and appropriately managed
then the potential of such learning is considerable.</jats:p>
|
Could It Work for Me? A Personal Reflection on an Outdoor Development
Programme
|
[
"Holden Richard J. "
] |
https://doi.org/10.1108/09533239410071850
| 2,002 |
July
|
10.1108/09533239410071887
|
<jats:p>Explores the notion of strategic learning through a case study. The case
is used to identify a model of the learning process. Readers are
invited to analyse issues in their current role to produce a map of
strategic issues.</jats:p>
|
Strategic Learning
|
[
"Grundy Tony "
] |
https://doi.org/10.1108/09533239410071887
| 2,002 |
July
|
10.1108/09533239510079536
|
<jats:p>Japanese companies are successfully operating in other countries
but foreign companies operating in Japan have not been as successful. An
exception to this experience is the insurer, American Family Life
Assurance Corporation (AFLAC), headquartered in Columbus, Georgia, USA.
Over 75 per cent of its revenues are generated in Japan. Nevertheless,
when AFLAC′s chief information officer initiated a joint development
information systems project with AFLAC′s Japan branch, he faced many
difficulties. Moving to Japan to facilitate this project, he finds the
management process perplexing in terms of communication, office
politics, and cultural differences. Since information‐systems work
involves teamwork, working with these differences is essential to
multinational corporations.</jats:p>
|
Operating in Japan
|
[
"Stephens Charlotte S. "
] |
https://doi.org/10.1108/09533239510079536
| 2,002 |
July
|
10.1108/09533239510086376
|
<jats:p>Whistleblowing – the unauthorized disclosure of illegal or
unethical conduct within an organization – has an ancient lineage,
although the first known use of the term rather than the concept was in
1963. Far from being subversion, it is a vital, almost indispensable
control device. This is seen in case study examples of the <jats:italic>Challenger</jats:italic> disaster, the North Sea oil rigs and international
banking. Despite this, whistleblowers experience discrimination and
retaliation. One way forward is to set up codes of practice that will
distinguish valid from invalid forms of whistleblowing, and ensure that
the contribution of whistleblowers to the organization is maximized and
public interest is not sacrificed.</jats:p>
|
The whistleblowers’ charter
|
[
"Vinten Gerald "
] |
https://doi.org/10.1108/09533239510086376
| 2,002 |
July
|
10.1108/09533239510086592
|
<jats:p>Explores the dimensions of recruiting executives from an
organizational and conceptual perspective. Discusses several key topics
such as selecting team players, internal and external recruitment and
identifying career requirements. Also deals with identifying and
fostering organization values, and the selection interview.</jats:p>
|
Recruiting executives in business:
|
[
"Spinelli Souza Francesca ",
"Zajas Jay J. "
] |
https://doi.org/10.1108/09533239510086592
| 2,002 |
July
|
10.1108/09533239510086600
|
<jats:p>Examines how executives can recover from a “crash” at
work – i.e. a situation requiring executives to find new
employment. Considers the importance of knowing oneself. Goes on to
discuss the characteristics of different forms of employment.</jats:p>
|
Crushed by the job crash? Analyse, energize
|
[
"Church Olive D. "
] |
https://doi.org/10.1108/09533239510086600
| 2,002 |
July
|
10.1108/09533239510089526
|
<jats:p>Value processes are those high‐level processes which are critical
to achieving an organization′s objectives. Describes the re‐engineering
of a value process which was not working efficiently and causing serious
problems to an important new business operation. Conventional process
engineering tools were initially used and, after these had failed to
deliver significant improvement, the problem was readdressed using
systems dynamics and the i‐THINK modelling tool. Reports, in detail, the
authors′ experiences of using systems dynamics together with the results
achieved. Describes the models produced, as well as how systems dynamics
forced the authors to explore the processes beyond the boundaries
identified by the conventional approach. It was in these new areas that
the key to the problem and its solution lay. The problem was a case of
process invasion by the customer into the supplier′s value process, and
the solution identified by simulating the i‐THINK model lay in
obliteration of the elements of the process. Comments on the relative
merits of systems dynamics with conventional process engineering, and
describes plans to continue investigation into other areas of the value
process.</jats:p>
|
The application of systems dynamics to the re‐engineering of value
processes
|
[
"Thurlby Robert ",
"Chang Jane "
] |
https://doi.org/10.1108/09533239510089526
| 2,002 |
July
|
10.1108/09533239510089535
|
<jats:p>Presents a case study in systems modelling for product improvement
in a large manufacturing company. Summarizes the background to and
purpose of systems modelling as a change management tool as a prelude to
introducing the case and its use in understanding a particular paradox.</jats:p>
|
A product improvement case study using systems modelling
|
[
"Corben David A. ",
"Wolstenholme Eric F. ",
"Stevenson Richard W. "
] |
https://doi.org/10.1108/09533239510089535
| 2,002 |
July
|
10.1108/09533239510093206
|
<jats:p>Presents a case study of the financial services industry which is
entering a period of unparalleled change that will see some very
definite winners and losers. The effective management of change in the
practical rather than theoretical world will determine who the winners
will be. Suggests that new leadership techniques are required to unleash
the power of people and systems, and that there is no time to waste.
Concludes that a clear vision for the future is required but will only
be realized by adopting new ways of leading.</jats:p>
|
Practical change management in financial services
|
[
"Ockenden Mike "
] |
https://doi.org/10.1108/09533239510093206
| 2,002 |
July
|
10.1108/09534810010321517
|
<jats:p>Within experiential paradigms of action research, clinical inquiry has hitherto received little attention. Clinical inquiry is the observation, eliciting and reporting of data which are available when the researcher is engaged in a helping relationship in the management of change. Its core elements are: the client wanting help and, therefore, being more likely to reveal important data; the clinical researcher being expected to intervene, allowing new data about the client system to surface; and the richness of the data allowing the clinical researcher to develop deep insights into the client system. Interlevel dynamics, as an extension of levels of analysis, are useful diagnostic and intervention constructs for the clinical researcher who is helping an organisation manage change. They can be used to point out areas of systemic dysfunction and intervention. A case example of clinical inquiry in an IT‐organisational change context illustrates the systemic nature of clinical inquiry in dealing with human, organisational and technological issues at, and between, the individual, team, interdepartmental group and organisational levels.</jats:p>
|
Interlevel dynamics in clinical inquiry
|
[
"Coghlan David "
] |
https://doi.org/10.1108/09534810010321517
| 2,002 |
July
|
10.1108/09534810010330922
|
<jats:p>Information and communication technologies have the capacity to transform organisations into networks of spaces, where information and even physical flows are delocalized to a greater degree than previously. This capacity occurs as a managerial opportunity and is the point of departure for mobilizing critical theory’s analysis of technology. Through seven cases, it is demonstrated that the virtualization of manufacturing networks is still modest, but in progress. It is explored how collective actors tackle this and whether they are carriers of subversive rationalities.</jats:p>
|
Building coalitions in an era of technological change
|
[
"Koch Christian "
] |
https://doi.org/10.1108/09534810010330922
| 2,002 |
July
|
10.1108/09534810010378551
|
<jats:p>While there is no set definition of what constitutes “complexity,” some general classes of definitions have emerged across the writings of several fields of science. The basis for the classifications and a general definition used in this issue are presented. The papers of this issue are classified into the general categories and introduced to the reader.</jats:p>
|
Fermenting change ‐ Capitalizing on the inherent change found in dynamic non‐linear (or complex) systems
|
[
"Black Janice A. "
] |
https://doi.org/10.1108/09534810010378551
| 2,002 |
July
|
10.1108/09534810210417384
|
<jats:p>In this article, research as “mass media” (Luhmann) is appraised. “Videocy” or videoed research results are examined. A form of video research with its roots in action research, Delphi methodology and visual anthropology is reported on. The simulacra it produces, wherein feedback loops are used to produce an effect similar to the fractali‐zations of complexity, achieves a powerful reality‐effect. But is it a “responsible” form of (research) practice?</jats:p>
|
Video fractals
|
[
"Letiche Hugo "
] |
https://doi.org/10.1108/09534810210417384
| 2,002 |
July
|
10.1108/09534810210423008
|
<jats:p>We propose that research on problem‐solving behavior can provide critical insight into mechanisms through which organizations resist learning and change. In this paper, we describe typical front‐line responses to obstacles that hinder workers’ effectiveness and argue that this pattern of behavior creates an important and overlooked barrier to organizational change. Past research on quality improvement and problem solving has found that the type of approach used affects the results of problem‐solving efforts but has not considered constraints that may limit the ability of front‐line workers to use preferred approaches. To investigate actual problem‐solving behavior of front‐line workers, we conducted 197 hours of observation of hospital nurses, whose jobs present many problem‐solving opportunities. We identify implicit heuristics that govern the problem‐solving behaviors of these front‐line workers, and suggest cognitive, social, and organizational factors that may reinforce these heuristics and thereby prevent organizational change and improvement.</jats:p>
|
When problem solving prevents organizational learning
|
[
"Tucker Anita L. ",
"Edmondson Amy C. ",
"Spear Steven "
] |
https://doi.org/10.1108/09534810210423008
| 2,002 |
July
|
10.1108/09534819510077083
|
<jats:p>Introduces the articles selected for the special issue and their
purpose. Over the next decade, consulting is likely to become an
increasingly attractive career option for many women. Reviews research
related to the topic of women in consulting and highlights some of the
critical opportunities and challenges facing women in the consulting
industry. The five articles selected for the issue provide multiple
perspectives on the unique experiences and contributions of women in the
field of consulting.</jats:p>
|
Viewpoint: perspectives on women in consulting
|
[
"Joyce Covin Teresa ",
"Harris Marilyn E "
] |
https://doi.org/10.1108/09534819510077083
| 2,002 |
July
|
10.1108/09534819510077092
|
<jats:p>Focuses on women in the field of organization development (OD),
their consulting practices, motivators, values, and intended directions
for the future. Reviews the current state of the field – focusing
on both the inherent tension in values that is endemic to the practice
of OD today and the increasing presence of women doing OD. Presents the
results from a recent survey of 148 contemporary women OD practitioners.
Discusses intervention preferences, perceptions of primary motivators
and values in the field today, and idealized motivators and values for
the future of OD. Also addresses implications of these results for the
field.</jats:p>
|
Women in organization development
|
[
"Waclawski Janine ",
"Church Allan H. ",
"Warner Burke W. "
] |
https://doi.org/10.1108/09534819510077092
| 2,002 |
July
|
10.1108/09534819510090196
|
<jats:p>Discusses myth making and ideology in the discourse on
globalization. Argues that the present globalization model of the world
political economy represents more of a contemporary business ideology
than a new intellectual paradigm. Reviews and critiques the roles,
development and problems of both myth making and ideology. Proposes an
improved forum of discussion of globalization issues in the literature.</jats:p>
|
Globalization folklore problems of myth and ideology in the
discourse on globalization
|
[
"Spich Robert S. "
] |
https://doi.org/10.1108/09534819510090196
| 2,002 |
July
|
10.1108/09534819510100536
|
<jats:p>Describes four projective patterns characterizing black female
professors′ experiences with students. Implications for the teacher as
change agent frame the conceptualization of projections inferred from
African American female academics′ experiences. The patterns of the
“too good” mother; the “degraded” authority; the
“exception to my race”; and the “ally” in
marginality are supported by anecdotal data from over ten years of
clinical practice with black professional women. Each projective pattern
is discussed in the light of differential student dynamics within and
across race and gender.</jats:p>
|
“Witness us in our battles”
|
[
"King Toni C. "
] |
https://doi.org/10.1108/09534819510100536
| 2,002 |
July
|
10.1108/09534819510100545
|
<jats:p>Examines a seemingly simple case of gender conflict by analysing
the multi‐levelled, intra‐personal, interpersonal‐intergroup, and mass
unconsciousness of gender conflict. Both process analysis and
psychodynamic analysis are used to show that gender does not stand apart
from other demographic diversity factors.</jats:p>
|
Multi‐level gender conflict analysis and organizational change
|
[
"Cheng Cliff "
] |
https://doi.org/10.1108/09534819510100545
| 2,002 |
July
|
10.1108/09534819610113748
|
<jats:p>Illegal workplace harassment has become an increasingly significant issue. While most articles have focused on the legal and/or practical steps necessary for employers to avoid litigation, a neglected issue is how to prevent illegal harassment more effectively. Describes an organization change approach to developing an environment of mutual respect. When harassment prevention is examined from this perspective, the critical issues involve how to increase awareness about harassment, how to incorporate employee input and involvement in the change process, and how to develop employee responsibility for maintaining a harassment‐free work environment. Recommendations encourage managers to change the way they approach the problem of harassment.</jats:p>
|
Preventing workplace harassment: an organizational change perspective
|
[
"Deadrick Diana L. ",
"McAfee R. Bruce ",
"Champagne Paul J. "
] |
https://doi.org/10.1108/09534819610113748
| 2,002 |
July
|
10.1108/09534819610124061
|
<jats:p>Change efforts today must take into account the increasing number of lame duck employees created by the turbulent business environment and the resultant early retirements, expected plant closings and widespread lay‐ offs. Develops a model of the lame duck situation in organizations, which includes interaction effects with others in the organization, the environment and the organizational environment. Hypothesizes a three‐dimensional attitude construct which explains some of the relevant dynamics, and suggests implications for change efforts and opportunities for future research.</jats:p>
|
A model of lame duck situations in changing organizations
|
[
"Krell Terence C. ",
"Spich Robert S. "
] |
https://doi.org/10.1108/09534819610124061
| 2,002 |
July
|
10.1108/09534819610128805
|
<jats:p>The author uses a novel narrative style to detail the stories of two women coming to feminism and the impact organizational experiences have had on their gender awareness. Frames these two stories by detailing her own journey in becoming a feminist. Together the stories bear witness to the importance of organizational experiences in shaping their identities, specifically in relationship to their awareness of gender, and conversely how their identities in turn affect the way we approach and make sense of their lives inside and beyond organizations.</jats:p>
|
Flowering feminism: consciousness raising at work
|
[
"Segal Amy "
] |
https://doi.org/10.1108/09534819610128805
| 2,002 |
July
|
10.1108/09534819710160790
|
<jats:p>Contends that predictions of the end of work as we know it, and a bleak jobless future, as we head into the twenty‐first century, derive from a modernist paradigm of work ‐ a paradigm that has been the prevailing paradigm for the past 100 years. Seeks to provide a more hopeful and humane paradigm for the future of work ‐ a model based on spiritual guidelines and principles. Describes characteristics of each paradigm and then contrasts them on both the individual manager and organization levels. Explores how these principles could be applied to produce power in organizational settings.</jats:p>
|
A postmodern spiritual future for work
|
[
"Biberman Jerry ",
"Whitty Michael "
] |
https://doi.org/10.1108/09534819710160790
| 2,002 |
July
|
10.1108/09534819810212142
|
<jats:p>Business entrepreneurs contribute to socio‐economic development and change through their commercial enterprises. Enterprising individuals seeking to change society or address social issues through an organized initiative have often been referred to as social entrepreneurs. The past decade has witnessed the emergence of a new breed of eco‐conscious change agents who may be called ecological entrepreneurs (ecopreneurs for short). This paper focuses on the strategies developed by six grassroots ecopreneurs drawn from two Indian states, Gujarat and Maharashtra, in the field of alternative agriculture. The cases in this sample consist of individuals who try to diffuse innovations developed by themselves. The paper also explains the conceptual differences between two types of ecopreneurs and provides the theoretical sampling frame; it discusses the research objectives and methodology and presents the ecopreneurs and their efforts at diffusing their eco‐friendly ideas and innovations. Finally, the paper focuses on two important barriers to ecopreneurship, describes the strategies used to overcome these barriers and draws conclusions.</jats:p>
|
Grassroots ecopreneurs: change agents for a sustainable society
|
[
"Pastakia Astad "
] |
https://doi.org/10.1108/09534819810212142
| 2,002 |
July
|
10.1108/09534819810369572
|
<jats:p>Most theories of entrepreneurship have focused on explaining individual actions, neglecting the extent to which entrepreneurs are embedded in particular socio‐historical contexts that shape both opportunity structures and the interactions that enable particular entrepreneurial responses to opportunities. Evidence from an ethnography of college and university recycling coordinators and programs is drawn on to extend the concept of “collective entrepreneurship” to account for broader social dynamics having to do with the construction of a recycling coordinator occupational identity and resource mobilization oriented towards the defense of that identity. Social marginality and linkage to a wider environmental social movement are argued to be the key conditions that made the collective efforts of recycling coordinators to safeguard and increase the status of their nascent occupation possible.</jats:p>
|
Collective entrepreneurship: the mobilization of college and university recycling coordinators
|
[
"Lounsbury Michael "
] |
https://doi.org/10.1108/09534819810369572
| 2,002 |
July
|
10.1108/09544780010262769
|
<jats:p>Reports on the Thai Foundation Quality System Standard (TFQSS) project which aimed to develop a basic quality management system standard for small Thai manufacturing businesses to assist them in increasing awareness of quality and develop towards the ISO 9000 series standards, without introducing unnecessary complexity or cost. The project involved five small Thai companies who were assisted by a project facilitator in the development of quality systems to meet the requirements of the TFQSS. The choice of companies was representative of typical Thai small manufacturing businesses, and covered a number of significant industry types. The five companies, all made considerable progress in quality management and have achieved the requirements of the standard at audit. The standard was initially seen by most collaborating companies as a significant challenge, and yet was achieved by all in about one half of the average implementation period for ISO 9002. Most of the companies, after having achieved TFQSS were confidently planning to move further in quality management, towards either ISO 9000 or TQM. Describes the TFQSS project, outlines the contents of the standard, and compares it with another basic national quality standard, Q‐Base Code from New Zealand, and with ISO 9001.</jats:p>
|
The Thai foundation quality system standard
|
[
"Tannock J.D.T. ",
"Krasachol L. "
] |
https://doi.org/10.1108/09544780010262769
| 2,002 |
July
|
10.1108/09544780010287168
|
<jats:p>Presents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands. Relates the history of the beginning of the movement, then presents the means used by Fiji to introduce the quality movement in the country by the creation of the FNTC, the organization of the national quality convention and the establishment of the Fiji quality awards. Concludes by mentioning that Fiji is on the right track and that it also has a lead in the promotion of quality in the South Pacific Islands and in the developing worlds.</jats:p>
|
Overview of the quality movement in the South Pacific islands
|
[
"Djerdjour Mohamed "
] |
https://doi.org/10.1108/09544780010287168
| 2,002 |
July
|
10.1108/09544780010318361
|
<jats:p>Organizations in the construction industry have eschewed implementing TQM practices because short‐term benefits are relatively minimal. As a result, re‐engineering has emerged as an alternative to change. Albeit re‐engineering seeks radical performance improvements, the path to its implementation is incremental. Therefore, organizational change should be viewed as a continuous process rather than a static or “one‐off” event. Before construction organizations consider implementing re‐engineering initiatives, they should re‐address their existing approaches to quality, so that an adaptive learning TQM culture can be cultivated. In striving for this ambition and based on a review and synthesis of the literature, a framework for facilitating organizational learning and change in construction organizations is presented.</jats:p>
|
Re‐thinking TQM: toward a framework for facilitating learning and change in construction organizations
|
[
"Love Peter E.D. ",
"Li Heng ",
"Irani Zahir ",
"Holt Gary D. "
] |
https://doi.org/10.1108/09544780010318361
| 2,002 |
July
|
10.1108/09544780010318389
|
<jats:p>The following case study demonstrates how an organisation can integrate learning with normal business processes so that it not only shares its knowledge and continuously improves at a high rate, but also, achieves this without significant disruption to its routine business. Against a background of traditional learning techniques that advocate linear learning, the study advances the theme of multiple learning processes to facilitate a more flexible approach to organisational learning. The study describes how auditing can be used as a learning tool to detect potential problems before they become operationally troublesome. A number of audit processes outline how an organisation can expedite collective learning, generate considerable quantities of information, and consider early responses to forces of change.</jats:p>
|
Learning by auditing: a knowledge creating approach
|
[
"Beckett Ron ",
"Murray Peter "
] |
https://doi.org/10.1108/09544780010318389
| 2,002 |
July
|
10.1108/09544780010341969
|
<jats:p>This paper records the research on the investigation of the empirical relationship between employee involvement (EI) and quality management. It is based on data from a survey of 180 manufacturing companies. The main findings are: EI is positively correlated with total quality management (TQM) enablers; EI is positively correlated with improvements in business performance; EI positively influences the contribution of TQM to the improvement of business performance; EI is marginally related to ISO registration; and EI has no effect on the contribution of ISO 9000 registration. The conclusion is that EI should be incorporated into TQM and ISO 9000 registration. Implications for practice and future research are also discussed.</jats:p>
|
Employee involvement and quality management
|
[
"Sun Hongyi ",
"Kee Hui Ip ",
"Tam Agnes Y.K. ",
"Frick Jan "
] |
https://doi.org/10.1108/09544780010341969
| 2,002 |
July
|
10.1108/09544780010351715
|
<jats:p>Total quality management (TQM) for new product development (NPD) implies first, external quality (EQ): a focus on market demands and organizational embedding; second, internal quality (IQ): the efficiency of the primary NPD processes, and third, process quality (PQ): an orientation on development of NPD competencies. Good quality management in NPD concerning all three types of quality is only achieved when, in addition to the so‐called system‐technical approach, ample attention is paid to the social dynamics of NPD management. Social dynamics are a main element of dynamic NPD management, which further comprises configurational dynamics and the balancing of short‐ and long‐term NPD performance (again in terms of EQ, IQ and PQ). Three clusters of social‐dynamical aspects are worked out conceptually, operationalized and linked to performance: leadership, collective mind and narratives. Based on a multiple case study research, empirical findings will be presented concerning social‐dynamical aspects in practice. In our conclusions we will also reflect upon the usefulness of these concepts for further theory development in the area of dynamic NPD management related to TQM.</jats:p>
|
Social‐dynamical aspects of quality management in NPD
|
[
"Fisscher Olaf A.M. ",
"de Weerd‐Nederhof Petra C. "
] |
https://doi.org/10.1108/09544780010351715
| 2,002 |
July
|
10.1108/09544780010351760
|
<jats:p>Very few high technology acquisition projects are successful. Problems occur far too often, regardless of whether one is acquiring clinical or business information systems, patient monitoring systems, or therapeutic and diagnostic systems. The odds are good that the project will be delivered late, cost far more than predicted, and not provide all of the features promised. Only 9 percent of projects are on time and under budget, and only about 16 percent deliver what was promised. The principal reason for project failure is improper management of the requirements of the system. Requirements engineering and management (REAM) is a skill from the systems engineering profession that can be learned by nearly any professional who is managing a technology acquisition project. This paper will tell you what REAM is and how it is done.</jats:p>
|
Requirements engineering and management: the key to designing quality complex systems
|
[
"Carr Joseph J. "
] |
https://doi.org/10.1108/09544780010351760
| 2,002 |
July
|
10.1108/09544780210413228
|
<jats:p>Over the past decade, the public sector in the UK has made great effort in adopting business excellence thinking. To what extent have such practices taken root and what has been their impact? Presents some of the key results from a recent empirical study of 119 public sector organisations in North‐East England. They show considerable strengths in some of the related HR practices, leadership issues, service delivery and quality matters. Equally, many of them face major challenges in adopting appropriate performance measurement systems, in eliminating waste and reducing costs, and in being innovative in service design.</jats:p>
|
Business excellence in the public sector – a comparison of two sub‐groups with the “private” service sector
|
[
"Prabhu Vas B. ",
"Robson Andrew ",
"Mitchell Ed "
] |
https://doi.org/10.1108/09544780210413228
| 2,002 |
July
|
10.1108/09544780210413246
|
<jats:p>The aim of this paper is to conduct an inductive grounded theory study into the strategic impact of total quality management (TQM). The strategic importance of TQM has been argued for some considerable time (at least ten years or more). The resulting discourse has led to corporate strategy being considered as inherent in TQM. Despite an acknowledgement of the existence of this relationship, there is a paucity of research which seeks to investigate the key issues involved. A grounded theory research methodology was developed using 19 grounded case studies of organisations which were involved in TQM and which had well‐developed strategic planning processes. First, it was found that there was an inconsistency in TQM terminology, especially in regard to TQM’s integration with the strategic planning process. Second, TQM was only articulated as a means of achieving a target, which has been set at strategic level. Finally, the results indicated that TQM plays a key role in strategy implementation, as distinct from strategic formulation, within the organisations.</jats:p>
|
The strategic impact and implementation of TQM
|
[
"Leonard Denis ",
"McAdam Rodney "
] |
https://doi.org/10.1108/09544780210413246
| 2,002 |
July
|
10.1108/09544789410052714
|
<jats:p>Confusion and mystique about quality is the main reason behind its lack
of use. As the movement has grown, the appropriateness of the
definitions and understanding has not been reconsidered. Commonly
referenced terms are presented in terms of their relationship to
quality, control, quality assurance and (total) quality management.
Introduces a new concept of quality to describe more accurately quality
in (total) quality management terms.</jats:p>
|
A Question of Understanding
|
[
"Mackowski Steven J. "
] |
https://doi.org/10.1108/09544789410052714
| 2,002 |
July
|
10.1108/09544789410052750
|
<jats:p>The US General Accounts Office (GAO) study is, arguably, the first
Western attempt at linking TQM and bottom‐line results. The study
focused on the top 20 scorers of the Malcolm Baldrige National Quality
Award (MBNQA) in the period of 1988‐89. Following the findings of the
GAO study, the Bradford study was conducted in order to establish
whether similar patterns of behaviour were emerging within European
companies which are pioneering TQM and trying to enhance
competitiveness. The information used for this analysis was focused on
“hard” bottom‐line business indicators. The performance indicators chosen
reflect business performance both in the short term and the long term.
They include both “softer” or people‐related measures, such as employee
trends and remuneration, and “hard” measures such as those which are
efficiency‐driven. The sample of 29 companies studied was chosen on the
basis of good knowledge of their TQM programmes. The analysis was
conducted over a five‐year span, since it was assumed that this would be
a reasonable period for TQM implementation to start to yield to positive
results.</jats:p>
|
Does TQM Impact on Bottom‐line Results?
|
[
"Zairi M. ",
"Letza S.R. ",
"Oakland J.S. "
] |
https://doi.org/10.1108/09544789410052750
| 2,002 |
July
|
10.1108/09544789410052769
|
<jats:p>Presents the philosophy of TQM and operational elements which allow its
application in a manufacturing environment. Describes eight such
elements including management leadership, employee involvement, customer
focus, fact‐based decision making, continuous improvement, benchmarking,
responsibility for quality at the source, and quality function
deployment. These elements are then positioned in an evolutionary model
for a step‐by‐step introduction of TQM into a manufacturing environment.
Finally, discusses some of the expected benefits with improvement
examples from the factory where the author is employed.</jats:p>
|
Total Quality Management: A Framework for Application in Manufacturing
|
[
"Mustafa Pulat B. "
] |
https://doi.org/10.1108/09544789410052769
| 2,002 |
July
|
10.1108/09544789410053966
|
<jats:p>Explains what a service level agreement (SLA) is and describes the
benefits of an SLA both as a catalyst to service management and to
delivering appropriate, cost‐effective service quality. Examines the
application of SLAs in a wide variety of service areas and establishes
their importance to market testing and benchmarking. Describes the
content of an SLA and outlines the steps to successful implementation.
Identifies service quality measurement, using effective quality metrics,
and credible service quality monitoring as key factors for success
– identifies the pitfalls, too.</jats:p>
|
Service Level Agreements
|
[
"Hiles Andrew N. "
] |
https://doi.org/10.1108/09544789410053966
| 2,002 |
July
|
10.1108/09544789410053993
|
<jats:p>Uses the example of a craftworker to illustrate high quality production
and to emphasize the essential elements in such a process of being
customer‐focused, having customized products, work conducted as an
integrated whole, personalized by the individual and with the
application of continuous improvement. Draws on and discusses the work
of Juran and others in consideration of the transition from the skilled
craftsperson to mass production and the effect on quality. Parallels
factory work and the delivery of health care and concludes that poorly
designed processes doom many health‐care workers to perpetual
frustration. Equates health‐care workers – physicians, nurses and
technicians – with craftworkers who wish to provide a quality service
containing all those elements listed above.</jats:p>
|
TQM and Health Care
|
[
"Dershin Harvey "
] |
https://doi.org/10.1108/09544789410053993
| 2,002 |
July
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