DOI
string | abstract
string | title
string | author
list | URL
string | year
int64 | month
string |
|---|---|---|---|---|---|---|
10.1108/07363760010372663
|
<jats:p>Discusses the growing problem of poor customer service due to the unskilled personnel that are employed. Provides anecdotal evidence of service encounters where the experiences of the customers were unsatisfactory. Expresses the concern that the orientation has shifted from the customer to the employees.</jats:p>
|
Misplaced marketing “Dumbth” adventures in retailing
|
[
"Rotfeld Herbert Jack "
] |
https://doi.org/10.1108/07363760010372663
| 2,002 |
July
|
10.1108/07363760110365796
|
<jats:p>Within the customer value literature there is a lacuna of theoretical frameworks and models that underlie consumers’ overall product valuation. This paper addresses this limitation and presents a model integrating consumer values, product benefits, and various costs of consumption. In the proposed model, benefits and costs are defined in terms of consumers’ perceptions in the activities of acquisition, consumption, and maintenance, as well as consumers’ expectation of value satisfaction before buying.</jats:p>
|
Gaining competitive advantage through customer value oriented management
|
[
"Huber Frank ",
"Herrmann Andreas ",
"Morgan Robert E. "
] |
https://doi.org/10.1108/07363760110365796
| 2,002 |
July
|
10.1108/07363760210414916
|
<jats:p>Notes that the role of brand as more than just a marketing communications icon is increasingly obvious to leading businesses. Brand drives nearly two‐thirds of customer purchases and impacts nearly every function area of the business. It stands to reason, then, that extending the equity of the brand will fuel growth while allowing the business to outpace competitors. This article examines the positioning considerations that will enhance the effectiveness of brand extensions. What is crucial as part of the underlying strategy is consideration of the organization’s brand customer relationship and how extensions serve to broaden it. It requires combining a strategic view of the entire organization’s business drivers with principles and models from traditional and retail marketing to define new tools that will make more of its total customer base.</jats:p>
|
Extending your brand by optimizing your customer relationship
|
[
"Davis Scott ",
"Halligan Cathy "
] |
https://doi.org/10.1108/07363760210414916
| 2,002 |
July
|
10.1108/07363769410053664
|
<jats:p>While many firms have developed programs to handle individual
complaints, few have implemented programs to analyze aggregate
complaints over time. Attempts to fill that void and outlines a method
to analyze and manage aggregate complaints. This is a critical part of a
complete complaint management program.</jats:p>
|
Gaining a Competitive Advantage by Analyzing Aggregate Complaints
|
[
"Schibrowsky John A. ",
"Lapidus Richard S. "
] |
https://doi.org/10.1108/07363769410053664
| 2,002 |
July
|
10.1108/07363769510090455
|
<jats:p>Consumer behavior is the behavior of people – at home, in the
store, on the street – just about everywhere people are thinking
about, purchasing, using and being satisfied or dissatisfied with their
products. Consumer researchers have captured the experiences and
perceptions of such real people in the study of decision processes,
feelings, and reactions as individuals and as part of families and other
groups. Some of those everyday shoppers, however, may be challenged by
disabilities, affecting the products which are purchased and where these
purchases take place. The study of consumer behavior can be further
enriched by developing a program for conceptual evaluation and actual
research focussing on the special and everyday needs of such challenged
shoppers. Such a perspective leads to the possibility for uncovering
product, advertising, and retail opportunities which better meet the
needs and wants of such customers.</jats:p>
|
Shop ′til you drop: tales from a physically challenged shopper
|
[
"Felker Kaufman Carol "
] |
https://doi.org/10.1108/07363769510090455
| 2,002 |
July
|
10.1108/07363769510095289
|
<jats:p>Today′s high‐technology, global marketing environment has made
consumer product information available across national boundaries.
Explores how six multinational consumer product firms
(Colgate‐Palmolive, Kraft GF, Nestlé, Procter & Gamble,
Quaker Oats and Unilever) maintain, change or adapt different brand
names for identical or similar products. Field research was conducted in
supermarkets, medium‐sized grocery stores, department stores and drug
stores from 1993‐1995 in 67 countries on five continents. Brand and
country data were utilized to identify global, regional, spillover and
single country brands. Additional information was collected on country
of origin as well as point of sale. Product and brand distribution were
analyzed by firm and product type. Less than 1% of brands were global
brands (those found in 90% or more of the countries surveyed). Procter
& Gamble has the most global brands, with 8% of the brands studied
distributed in 50% or more of the countries. The majority of brands
(50‐72%) are available in three or fewer countries.</jats:p>
|
The future of consumer branding as seen from the picture today
|
[
"Boze Betsy V. ",
"Patton Charles R. "
] |
https://doi.org/10.1108/07363769510095289
| 2,002 |
July
|
10.1108/07363769510147777
|
<jats:p>Knowledge about the external environment is essential for an
organization to remain competitive in the marketplace. To this end, a
marketing information system (MKIS) can be used as a powerful tool for
translating raw data into useful information to assist managers in
making strategic and operational decisions. However, even with the vast
technological advances of the past decade, research has found that
current information systems, in many instances, still exist in
rudimentary stages of development, exhibiting disappointing degrees of
success. Focusses on examining reasons for this state of affairs and
then proceeds to present the knowledge, in a managerially relevant and
understandable format, needed to develop and implement an MKIS
effectively. Presents applications of effective MKISs along with
managerial implications.</jats:p>
|
Marketing information systems for consumer products companies: a
management overview
|
[
"O′Brien Terrence V. ",
"Schoenbachler Denise D. ",
"Gordon Geoffrey L. "
] |
https://doi.org/10.1108/07363769510147777
| 2,002 |
July
|
10.1108/07363769610115401
|
<jats:p>Argues that only by sharply improving the effectiveness of trade promotion can manufacturers hope to influence base sales volumes. Discusses managers’ concentration on promotion at the expense of product innovation and brand franchise development. Provides a list of initiatives to improve performance.</jats:p>
|
In‐store trade promotions ‐ profit or loss?
|
[
"Lucas Anthony "
] |
https://doi.org/10.1108/07363769610115401
| 2,002 |
July
|
10.1108/07363769610130864
|
<jats:p>Points out that more and more businesses are creating home pages, electronic catalog sheets, and Web sites that allow organizations and households to learn about the firm’s goods and services. Derives how these activities are precipitating a new wave of organizational learning from the application of two well‐accepted constructs. Gives accounts of companies using online consumer information services (OLCISs) to respond both tactically and strategically. Claims creative thinking is required since OLCISs that enhance customer satisfaction also make it easier for competitors to conduct intelligence gathering and (dis)information campaigns. Considers the results from a survey of expert opinion which indicate that firms in the middle of channels of distribution need to increase organizational learning since intermediaries are especially vulnerable to OLCIS‐facilitated “bypassing”. Provides specific suggestions for business persons (and academicians) faced with responding to these changes, for deliberate, phased involvement with OLCISs. Proposes a forum in order to enhance the dissemination of learning taking place in organizations.</jats:p>
|
Organizational learning and online consumer information services
|
[
"Young Murray A. ",
"Sauer Paul L. "
] |
https://doi.org/10.1108/07363769610130864
| 2,002 |
July
|
10.1108/07363769610130891
|
<jats:p>Reviews recent marketing literature which cites the troubling success rates of newly introduced consumer products and recommends integrating consumer input as early as possible, arguing that, specifically, consumers and other external information sources should be part of idea generation and should provide input throughout the rest of the product development process. Discusses several problems which interfere with achieving that integration. Looks at the relevant learning organization literature and relates it to the new product development process. Explores the successful lead‐user technique used in industrial marketing, and describes its important components. Proposes a potentially useful analog for consumer products, and boundary spanning consumer product development teams, which are composed of internal cross‐functional members and external members selected from suppliers, retailers and consumers.</jats:p>
|
Boundary spanning product development in consumer markets: learning organization insights
|
[
"Pitta Dennis ",
"Franzak Frank "
] |
https://doi.org/10.1108/07363769610130891
| 2,002 |
July
|
10.1108/07363769710155866
|
<jats:p>The need for management to better anticipate the future is the urgent message currently being advocated by consultants in strategic market planning. Uses a survey of high‐level managers from <jats:italic>Fortune</jats:italic> 1,000 corporations to illustrate the advantages of cultivating a flexible mindset concerning environmental trends and their strategic marketing implications. Reviews projected developments in the economy, technology, ecology and the social/political environments that are expected to occur by 2005. Discusses appropriate marketing responses to these trends.</jats:p>
|
The flexible executive mindset: how top management should look at tomorrow’s markets
|
[
"Laczniak Gene R. ",
"Lusch Robert F. "
] |
https://doi.org/10.1108/07363769710155866
| 2,002 |
July
|
10.1108/07363769710166765
|
<jats:p>Spousal influence in the decision‐making process for purchasing consumer goods has been extensively investigated in the academic literature. There have been few studies, however, that have looked at this issue in a cross‐cultural context, especially that of cultural assimilation. Reports the results of a cross‐cultural study of consumer decision making for 16 product categories across three different household samples: US nationals, Indian US immigrants, and Indians living in India. Two major conclusions emerge: the three groups differ significantly in extent of spousal influence: and, in general, the immigrant group is found to be positioned between the American nationals and the culture they left behind, lending credence to acculturation/assimilation theories.</jats:p>
|
Spousal influence in consumer decisions: a study of cultural assimilation
|
[
"Ganesh Gopala "
] |
https://doi.org/10.1108/07363769710166765
| 2,002 |
July
|
10.1108/07363769810235974
|
<jats:p>This paper introduces the concept of the Customer Value Matrix, a customer segmentation approach that is especially well‐suited for small retail and service businesses. The discussion offers insights into the reasons for the development of this practical approach, a concrete methodology for its implementation, and strategic and tactical applications of the concept. The material is supported with strong evidence from “real‐world” examples featuring a variety of small retail and service businesses. The paper concludes with a discussion of the managerial implications for companies that manage chains of small retail or service businesses as to how they can take advantage of local relationship marketing.</jats:p>
|
A practical yet meaningful approach to customer segmentation
|
[
"Marcus Claudio "
] |
https://doi.org/10.1108/07363769810235974
| 2,002 |
July
|
10.1108/07363769810241436
|
<jats:p>The Internet marketing techniques detailed in this article provide tactics to maximize the utility of the Internet as a vehicle for marketing communications. We found that Internet marketers today must provide increasingly sophisticated users with an experience not easily replicated by conventional media. Furthermore, techniques utilized within the homepage of a company must accomplish specific marketing objectives. Over 50 homepages across various industries were visited and evaluated for this study. Quantitative analysis identified current industry utilization of Internet marketing techniques, as well as those techniques best suited to reach Internet user types and to meet marketing objectives. General guidance is given to determine which techniques are best suited to accomplish these ends.</jats:p>
|
Value‐added marketing in the digital domain: enhancing the utility of the Internet
|
[
"Breitenbach Craig S. ",
"Van Doren Doris C. "
] |
https://doi.org/10.1108/07363769810241436
| 2,002 |
July
|
10.1108/07363769810241463
|
<jats:p>The study examines the process of international market expansion by a relatively new and small franchisor. Particular emphasis is placed on the company‘s efforts to identify a suitable partner in the host country, the adaptation of the concept to address differences in the new market, and the multitude of critical decisions that need to be made when franchising in international markets. The authors also discuss the role that strategic alliances play in the success of international franchising efforts. The paper concludes with the implications of this case for both researchers and practitioners.</jats:p>
|
Case study: strategic alliances in international franchising ‐ the entry of Silver Streak Restaurant Corporation into Mexico
|
[
"Hadjimarcou John ",
"Barnes John W. "
] |
https://doi.org/10.1108/07363769810241463
| 2,002 |
July
|
10.1108/07363769910260506
|
<jats:p>The decade of the 1990s has seen unparalleled innovation in the retailing of new and used motor vehicles. Most recently the Internet has become the facilitator of change in auto retailing. After reviewing the current state of automotive Internet services, this article develops a model whereby a new entrant could introduce a vehicle line and market that line directly to the consumer via the Internet – “the virtual dealership”. Consummation of the transaction, vehicle delivery, warranty work, after‐market parts and service, and used car trade‐ins would be handled by existing players in the automotive infrastructure. Includes a discussion of potential problems, concentrating on legal restrictions imposed by state franchise laws.</jats:p>
|
The virtual automotive dealership: is it time? Is it legal?
|
[
"Urban David J. ",
"Hoffer George E. "
] |
https://doi.org/10.1108/07363769910260506
| 2,002 |
July
|
10.1108/07378830010314500
|
<jats:p>You would have to be practicing librarianship on a desert island not to know at least a few colleagues who hate Microsoft. In 1991 a glimmer of hope, which has since become a steady light, began to shine for many who take, if not technical then at least ideological exception to Microsoft. That light, called Linux, is now all the rage in computer and technical‐oriented publications. Unhappily, Linux’s greaest strength is also its greatest weakness. It will fail precisely because it does not have the one characteristic that causes so many to hate Microsoft Windows: a huge corporation backing it up.</jats:p>
|
Linux: a viable alternative or desert mirage?
|
[
"McLaren Scott "
] |
https://doi.org/10.1108/07378830010314500
| 2,002 |
July
|
10.1108/07378830010333464
|
<jats:p>In June 1998 Oakland University’s library migrated to a new online catalog. In order to determine user acceptance of the new OPAC, students receiving library instruction were asked to complete an open‐ended questionnaire eliciting comments on their likes, dislikes and online catalog preference. From the data collected, a second questionnaire was designed and distributed that focused on specific features of the new catalog identified in the first survey. Results indicated that users overwhelmingly preferred the new OPAC and found it easy to use; however, they experienced some difficulty using special features like truncation. The most popular feature of the new catalog was its remote access capability. Second‐generation OPACs possess features – such as electronic reserves capabilities and hypertext links – that are beginning to simplify the search process; but they have not yet developed into the intuitive, comprehensive systems that can empower users to seek information in new ways.</jats:p>
|
Empowering users with a new online catalog
|
[
"Lombardo Shawn V. ",
"Condic Kristine S. "
] |
https://doi.org/10.1108/07378830010333464
| 2,002 |
July
|
10.1108/07378830010333572
|
<jats:p>This paper investigates and illustrates the potential of using panorama virtual reality to enhance Web‐based library instruction. It describes a project in Sterling C. Evans Library at Texas A&M University that emulates a physical tour and renders it into an attention‐getting virtual tour with 360‐degree realistic views. The paper outlines three progressive developments in the use of tour as an instructional medium: the “physical tour”, the “Web virtual tour”, and the “virtual reality tour”. The project illustrates that panorama VR could be a powerful tool to combine the “physical tour” and the “Web‐based virtual tour” into one, making it a more useful medium that allows navigating, viewing, reading, hearing and remote access. The issues of design, hardware, software, and cost are addressed. The discussion also includes an overview of the Internet‐based VR technologies, a literature review of using VR technologies for learning and some considerations on future applications of panorama‐based virtual reality.</jats:p>
|
Experiencing the library in a panorama virtual reality environment
|
[
"Yi Xiao Daniel "
] |
https://doi.org/10.1108/07378830010333572
| 2,002 |
July
|
10.1108/07378830010348116
|
<jats:p>Describes the development of the African Newspaper Union List by the Africana Librarians Council of the African Studies Association, in conjunction with the Center for Research Libraries. The process involved selecting a project which was attractive to funding agencies, effectively addressed a real problem of Africana libraries, and would not overburden already busy staff at the participating libraries. The difficulties that had to be overcome included the challenge of developing a high‐tech project for librarians whose main experience with technology was limited to its use in library service, not its design and implementation. Other challenges were the nature of the problems of acquiring publications from Africa, and the small pool of participating librarians who were widely scattered geographically, each in quite different institutional settings.</jats:p>
|
African Newspaper Union List: low‐tech resource/high‐tech access
|
[
"Walsh Gretchen "
] |
https://doi.org/10.1108/07378830010348116
| 2,002 |
July
|
10.1108/07378830210420663
|
<jats:p>Active participation in the Lied Library construction management proved to be an interesting challenge as well as a learning experience for library personnel. Problems of architectural design flaws, change‐orders, and other issues were discussed during the project management weekly meetings in which the library was represented. In order to make the library technologically adaptable and extend the life of the building, different types of infrastructure were put into place, including an automated storage and retrieval system. Unanticipated problems caused construction delays, and the library administration had to remain flexible while preparing for the move into the building.</jats:p>
|
Construction of the Lied Library
|
[
"Lee Kwon Myoung‐ja ",
"Marks Kenneth E. "
] |
https://doi.org/10.1108/07378830210420663
| 2,002 |
July
|
10.1108/07378830210420672
|
<jats:p>There are numerous considerations when constructing a state‐of‐the‐art twenty‐first century library. Major tasks include detailed network planning, system specifications, and equipment procurement. Collaborative teamwork and constant monitoring of the construction process are essential to ensure a successful outcome. Hardware and software that promote efficient management of various library systems will help ease the tremendous task of managing and troubleshooting the “beast” that has been created. Regardless of the amount of planning and vigilance, challenges and problems will occur during various phases of building construction and subsequent occupancy.</jats:p>
|
Preparing for technology: systems planning and implementation in Lied Library
|
[
"Vaughan Jason "
] |
https://doi.org/10.1108/07378830210420672
| 2,002 |
July
|
10.1108/07378830210420681
|
<jats:p>The issues involved in the planning for Research and Information Services at the Lied Library are discussed. Planning took place over an 11‐year period and required ongoing flexibility and adaptability to change during the extended time between initial planning and opening day. Some decisions regarding technology were made so late in the process that their full impact on services was not known until they were experienced when the building opened for use.</jats:p>
|
Research and Information Services in Lied Library
|
[
"Heaton Shelley ",
"Nozero Victoria ",
"Starkweather Wendy "
] |
https://doi.org/10.1108/07378830210420681
| 2,002 |
July
|
10.1108/07378839710307296
|
<jats:p>Profiles the use of the program Bluestem developed by the University of Illinois for the control of access and authentication. Uses HTTPs and HTTP cookies to identify users from a database held. Discusses the security issues the program is designed to resolve and the current use of the program before outlining future development of the project and the additional uses foreseen.</jats:p>
|
Using Bluestem for Web user authentication and access control of library resources
|
[
"Cole Timothy W. "
] |
https://doi.org/10.1108/07378839710307296
| 2,002 |
July
|
10.1108/07378839710307322
|
<jats:p>Considers the security of a server through the limiting of access, validity and integrity of information stored and maintenance of the availability and reliability of service provided by the server. Discusses first the internal threat through human error and inadequate software before looking at external threats from hackers. Provides suggestions to combat both problems and introduces further security measures which could reduce risk.</jats:p>
|
Things that go “bump” in the virtual night
|
[
"Fore Julie A. "
] |
https://doi.org/10.1108/07378839710307322
| 2,002 |
July
|
10.1108/07378839710308358
|
<jats:p>Profiles the development of Acqweb (an Internet gathering place for Librarians and other professionals interested in acquisitions and collection development). Outlines the structure of the site and discusses the tools which it possesses. Briefly covers design issues and looks at future possibilities.</jats:p>
|
Acqweb: book buying in the age of the Internet
|
[
"Belle Leiserson Anna "
] |
https://doi.org/10.1108/07378839710308358
| 2,002 |
July
|
10.1108/07378839710371295
|
<jats:p>Explains the development of a project by the Library of Virginia to provide universal Internet access to the state‘s vast treasury of historical documents, records, finding aids and photographs through the process of digitization. Considers selection criteria, the HTML gateway, catalogues and databases, the family bible project, electronic card indexes, microfilm digitization, colonial records and newspaper‐based history. Outlines ongoing and future projects.</jats:p>
|
The Library of Virginia‘s Digital Library Project
|
[
"Roderick Elizabeth ",
"Taylor Jean Marie ",
"Byrd Sam ",
"Courson Glen "
] |
https://doi.org/10.1108/07378839710371295
| 2,002 |
July
|
10.1108/07378839810303929
|
<jats:p>This guide to the selection of a Z39.50 client presents numerous evaluation criteria and poses questions that should be asked when reviewing and testing end‐user products. The areas for consideration include whether to buy or build a Z39.50 client, the end‐user’s requirements, connecting to a remote server, searching, managing the search response, Z39.50 services, the vendor and testing. As some knowledge of the Z39.50 standard is helpful in the selection process and contributes to an understanding of how a Z39.50 client works, brief descriptions of some of the major aspects of Z39.50 are also included.</jats:p>
|
Selecting a Z39.50 client or Web gateway
|
[
"Turner Fay "
] |
https://doi.org/10.1108/07378839810303929
| 2,002 |
July
|
10.1108/07378839810303938
|
<jats:p>This article has two purposes. One is to summarize the elements of the Cornell‐Yale digitization model in a way that would be useful to other institutions planning to follow their effort. The people involved with the Cornell and Yale projects have done an exceptional job in documenting their work. They have been the Lewis and Clarks of the digitization process. But because they were the first to explore this unkown territory, not every facet of their experience applies to those who follow the path they blazed. It is necessary to see which parts of their experience are applicable to a large state university like Michigan State University (MSU). The other purpose of this article is to show how MSU‘s experience has expanded the Cornell‐Yale model. In this MSU is following their tradition of documenting features that could be useful and relevant to to others.</jats:p>
|
Building on the Cornell‐Yale Model: Digitizing the Radicalism Collection at Michigan State University
|
[
"Seadle Michael "
] |
https://doi.org/10.1108/07378839810303938
| 2,002 |
July
|
10.1108/07378839810304522
|
<jats:p>Electronic text centers exist in tension with structures and functions of research libraries that have been optimized to handle print materials. This article details the establishment and subsequent development of an e‐text center in the Cornell University Library and the issues that have been raised: the effects of spanning traditionally separate areas of the library, such as collection development, reference and instruction, information technology and support, and stack maintenance; the need for a wide range of language, technical and people skills in e‐text center staff; and the importance of collaboration with other parts of the library, other staff in the university, and other universities. As centers create more e‐texts locally, libraries will face increasing pressure to make the organizational changes necessary to effectively manage electronic collections.</jats:p>
|
The social position of electronic text centers
|
[
"Engle Michael "
] |
https://doi.org/10.1108/07378839810304522
| 2,002 |
July
|
10.1108/07378839910267163
|
<jats:p>In late 1997/early 1998, we conducted a survey dealing with library provision of electronic journals and other electronic resources. We compared the responses from a census of Association of Research Libraries (ARL) to a sample of non‐ARL Master’s, Doctoral, and Research institutions. Of the 299 libraries surveyed, 250 surveys were returned for a response rate of 83.6 percent. Analysis of the responses emphasizes the number and types of computers available in libraries, electronic resources in libraries, past and future cancellation decisions and archiving responsibilities. It was determined that both ARL and non‐ARL libraries offer extensive electronic services to their constituents. Libraries are beginning to cancel paper journals in favor of electronic versions. There is little consensus about who will archive electronic journals.</jats:p>
|
Electronic journals in academic libraries: a comparison of ARL and non‐ARL libraries
|
[
"Shemberg Marian ",
"Grossman Cheryl "
] |
https://doi.org/10.1108/07378839910267163
| 2,002 |
July
|
10.1108/07378839910275830
|
<jats:p>The authors report on an initiative being carried out by the Toronto Public Library to create the <jats:italic>Virtual Reference Library</jats:italic>, in this way conserving and extending existing library expertise within a virtual setting. The first service to be offered, a Dewey application called <jats:italic>Science Net</jats:italic>, is described in terms of its origin, purpose, and design. In the second part, we discuss the <jats:italic>VRL</jats:italic> as a whole and describe its precursor service, <jats:italic>WorldVue. </jats:italic>We set out the aims of the <jats:italic>VRL</jats:italic>, touching on the basis for its funding, dealing at some length with its technical aspects, and providing an overview both of the progress made to date and the project’s future direction.</jats:p>
|
Past into future: capturing library expertise in a virtual library
|
[
"Daniels Wayne ",
"Scardellato Kathy "
] |
https://doi.org/10.1108/07378839910275830
| 2,002 |
July
|
10.1108/07378839910275849
|
<jats:p>Post‐secondary students with print disabilities (blindness, visual impairments, learning disabilities, physical handicaps) need information access to learning resources in alternate formats such as Braille, electronic text, large print, taped books, and tactile graphics. British Columbia College and Institute Library Services (CILS) is a provincial clearinghouse for resources for students and faculty with print impairments. CILS supplies resources tocomply with the “duty to accommodate” under Canadian Human Rights legislation. As a coordinated service, CILS provides services by direct loans, interlibrary loans with partner agencies, and production of new alternate format materials. This article describes the range of services and technological applications that are used to locate and produce resources to accommodate the students’ needs.</jats:p>
|
Library services to Canadian college students with print disabilities
|
[
"Anne Epp Mary "
] |
https://doi.org/10.1108/07378839910275849
| 2,002 |
July
|
10.1108/07378839910289349
|
<jats:p>This paper examines the particular characteristics underpinning resource sharing among university libraries in Australia, and describes a series of projects aimed at improving the technical infrastructure of interlibrary lending. It also outlines the links between these national projects and a European flagship project aimed at building distributed information services environments. By way of conclusion, there is a summary of the challenges inherent in creating global information infrastructure.</jats:p>
|
The evolution of information resource sharing infrastructure: an Australian perspective
|
[
"McLean Neil "
] |
https://doi.org/10.1108/07378839910289349
| 2,002 |
July
|
10.1108/07378839910303045
|
<jats:p>Although much has been written about the impact of the Internet and the Web on libraries and librarianship, relatively little attention has been devoted to the subject of librarians as creators and even marketers of new online services. The present article describes two fee‐based online services at the University of Illinois Library at Urbana‐Champaign: the online version of the <jats:italic>American Bibliography of Slavic and East European Studies</jats:italic> (<jats:italic>ABSEES</jats:italic>); and the IRIS suite of funding‐information services. The author discusses the pros and cons of in‐house content‐creation and concludes that academic libraries have the raw materials and the know‐how to create valuable new online services, especially reference services.</jats:p>
|
Creating fee‐based online services: a new role for academic librarians
|
[
"Trehub Aaron "
] |
https://doi.org/10.1108/07378839910303045
| 2,002 |
July
|
10.1108/08858620010349484
|
<jats:p>An experiment was carried out to evaluate whether or not relevant and successful work experience would mitigate employment discrimination in cases involving women and overweight industrial salespeople. The study was conducted in a salesforce setting and used practicing sales managers as subjects. The results indicate that for obese salespeople, positive work experience improved their fit for a job assignment only when the job was less challenging. In the case of a more challenging assignment, successful experience did not seem to help; non‐obese salespeople, with and without successful experience, were both considered more fit than obese salespeople with successful experience. Men and women were found to be equally fit for both more and less challenging assignments.</jats:p>
|
Does successful work experience mitigate weight‐ and gender‐based employment discrimination in face‐to‐face industrial selling?
|
[
"Bellizzi Joseph A. ",
"Hasty Ronald W. "
] |
https://doi.org/10.1108/08858620010349484
| 2,002 |
July
|
10.1108/08858629410066908
|
<jats:p>There are increasing signs that business‐to‐business marketers are
targeting the 50 percent of all US companies which are family firms. New
theory from the family business studies field creates a reasonable
expectation that the buyer behavior of family firms is distinctive, but
there has been, to date, no empirical validation of this hypothesis.
This exploratory study of 124 businesses contrasts family and non‐family
firms on four dimensions of purchasing and finds that family business
engage in more protracted pre‐purchase search processes, and require
more interaction with their providers but reward providers with higher
propensity to engage in positive word‐of‐mouth behaviors and repurchase
intentions. These findings are both consistent with emerging theory in
the field and relevant to marketers to family businesses.</jats:p>
|
Marketing to the Family Firm
|
[
"Maru File Karen ",
"Mack Judith L. ",
"Prince Russ Alan "
] |
https://doi.org/10.1108/08858629410066908
| 2,002 |
July
|
10.1108/08858629410073162
|
<jats:p>Home center retailers are adopting interorganizational information
system (IOS) technologies to reduce order cycle time and improve
inventory management. One such technology is electronic data interchange
(EDI). Examines EDI adoption in the wood products supplier – home
center buyer channel. Discusses management implications and presents
recommendations.</jats:p>
|
Electronic Data Interchange Implementation Strategies
|
[
"Vlosky Richard P. ",
"Smith Paul M. ",
"Wilson David T. "
] |
https://doi.org/10.1108/08858629410073162
| 2,002 |
July
|
10.1108/08858629510087391
|
<jats:p>Service providers worldwide are seeking competitive advantage
through the creation of long‐standing customer relationships. Current
theory holds that interactive marketing contributes most to customer
satisfaction which, in turn, provides customer motivation for long‐term
relationships. However, relatively little attention has been devoted to
the specific provider and customer behaviors that constitute interactive
marketing. Explores the frequency and significance of 15 specific
interactive marketing behaviors among 396 chief executive officer (CEO)
clients of commercial loan services in five countries. Results
demonstrate that higher levels of interaction are associated with higher
levels of satisfaction and that there are between‐country variations in
the types of interactive behaviors most associated with satisfaction.</jats:p>
|
The effect of interactive marketing on commercial customer
satisfaction in international financial markets
|
[
"Maru File Karen ",
"Mack Judith L. ",
"Prince Russ Alan "
] |
https://doi.org/10.1108/08858629510087391
| 2,002 |
July
|
10.1108/08858629510096210
|
<jats:p>Proposes a checklist of the considerations to be taken into account
in a UK financial services company going transnational (crossing
borders) which includes: identifying markets, market structures and
opportunities, customer segmentation, competitive advantage,
distribution channels, financial considerations, economic issues,
political environment, legislation and regulation, taxation, marketing
mix, technology, language, management control, past experience, methods
of entry, standardization and adaptation. Discusses the checklist item
by item and provides many examples of recent experiences by the leading
players. Highlights the importance of the interaction of the
considerations leading to a judgment call rather than a straightforward
yes or no to the decision to expand. Includes illustrated material to
back up the points made.</jats:p>
|
International business development – what are the
considerations?
|
[
"Watters Robert G. "
] |
https://doi.org/10.1108/08858629510096210
| 2,002 |
July
|
10.1108/08858629610117143
|
<jats:p>Distinguishes empirically between the power that the manufacturer‐employee salesperson possesses in relation to the manufacturer itself in a channel containing an industrial distributor. Finds support for the belief that, compared with the manufacturer, the manufacturer’s salesperson has as much, if not more, influence on the distributor. Also examines the possible effects of a manufacturer salesperson’s specific power bases on the distributor’s perception of salesperson power and on distributor satisfaction.</jats:p>
|
Distinguishing between manufacturer power and manufacturer salesperson power
|
[
"Zemanek James E. ",
"Pride William M. "
] |
https://doi.org/10.1108/08858629610117143
| 2,002 |
July
|
10.1108/08858629710157913
|
<jats:p>As new technologies and new processes are adopted by firms, the technology level of the firm is emerging as an important variable of inter‐organizational relationships. Examines the influence of technology levels on the customer‐supplier interactions and presents a conceptual model of the technology impact. Drawing on the marketing and social exchange literature, derives a set of research propositions in terms of major characteristics of interaction processes. Also discusses managerial implications of the study.</jats:p>
|
A conceptual framework of the impact of technology on customer‐supplier relationships
|
[
"Han Sang‐Lin "
] |
https://doi.org/10.1108/08858629710157913
| 2,002 |
July
|
10.1108/08858629810206197
|
<jats:p>To cope with the rising pressure for global competitiveness, exporters are increasingly cooperating with their suppliers and customers. This research empirically examines the factors which encourage exporters to cooperate with their major trading partners in international value chains. The results suggest that while there are some differences between customer and supplier relationships, trust, relative dependence and the exporter’s competitive strategy are key variables which encourage exporters to form cooperative trading linkages. The results also suggest that an exporter’s trading relationships are interconnected: an exporter’s cooperation with customers may depend upon its cooperation with suppliers.</jats:p>
|
Cooperation in international value chains: comparing an exporter’s supplier versus customer relationships
|
[
"Campbell Alexandra J. "
] |
https://doi.org/10.1108/08858629810206197
| 2,002 |
July
|
10.1108/08858629810213351
|
<jats:p>Japanese corporate product development strategies are examined. Product development Japanese style is the dynamic and continuous process of adaptation to change in the environment. A background to the methods currently used, including the strategic role played by top management, self‐organizing project teams, overlapping development phases and multi‐learning, is provided. Strengths and weaknesses of Japanese industrial product development practices are related to the Japanese cultural heritage and the rationale for such practices explained in terms of the Japanese culture. Comments on future implications are made.</jats:p>
|
Japanese product development strategies
|
[
"Jacobs Laurence ",
"Herbig Paul "
] |
https://doi.org/10.1108/08858629810213351
| 2,002 |
July
|
10.1108/08858629810222306
|
<jats:p>A better understanding of relational interdependency can help a buyer manage an effective level of commitment with a supplier and, consequently, increase successful exchange outcomes. The buyer which successfully manages relational commitment, encourages the supplier to make transaction‐specific investments for the buyer‐supplier working partnership. However, as the supplier makes these non‐redeployable investments, it also increases dependence on the buyer. The caveat is that a supplier which perceives a decline in buyer commitment will likely act to decrease this dependency on the buyer.</jats:p>
|
Industry viewpoint: relational interdependency and punctuated equilibrium
|
[
"Feldman Les James "
] |
https://doi.org/10.1108/08858629810222306
| 2,002 |
July
|
10.1108/08858629810226654
|
<jats:p>This article contributes to the marketing literature by identifying key success factors in industrial service markets. In industrial markets, services are becoming critical for the creation of competitive advantage. However, the marketing of these services has received relatively limited attention in the industrial marketing and services marketing literature. In order to close this gap, the authors undertook a qualitative research study to build a specific model of competitive advantage for industrial services. The model identifies three core elements in the creation of superior customer value. Further, three sets of “value drivers” are discussed. Ideas for further research and recommendations for business practitioners are formulated.</jats:p>
|
Creating competitive advantage in industrial services
|
[
"Matthyssens Paul ",
"Vandenbempt Koen "
] |
https://doi.org/10.1108/08858629810226654
| 2,002 |
July
|
10.1108/08858629810226663
|
<jats:p>The authors note how the lack of proper support services impedes the adoption process for capital goods characterized as installations. Unstructured interviews were conducted with key managers, technical personnel, and boundary role individuals. In particular, service support factors between manufacturers, distributors, and end users are identified for pumps used in the oil production process. This includes service support provided by the manufacturer for the distributor in terms of timely delivery and processing of orders, advice and dealer training, and promotional support; between the manufacturer and the customer in terms of parts replacement and assistance for initial installations; and between the distributor and the customer in terms of follow‐up maintenance and customer education. An examination of every link in the chain from manufacturer through to end user, points to the manufacturer’s responsibility to <jats:italic>augment service</jats:italic> <jats:italic>support</jats:italic> at every step. The level of service support varies along a continuum depending on the type of capital goods installations. The gaps service quality model appears to have application in guiding service support for industrial goods. </jats:p>
|
Case study: service support and capital goods ‐ dissolving the resistance to obtaining product acceptance in new business markets
|
[
"Lichtenthal J. David ",
"Long Mary M. "
] |
https://doi.org/10.1108/08858629810226663
| 2,002 |
July
|
10.1108/08858629810246797
|
<jats:p>Market leaders are constantly being forced to evaluate and modify their relationships and interactions with suppliers, buyers, and even competitors, in order to remain competitively viable in response to marketplace, technology, and competitive changes. Presents the Interdependency Cube framework which allows businesses to identify their current positions relative to their partners, and develop an understanding of what needs to be done in order to change their interdependency relationships. Real‐world examples illustrate different cells within the framework and demonstrate how a company can simultaneously, and successfully, have different types of strategic interdependencies with a number of partners, depending on the environment in each case. Managers can learn how vigilance and flexibility are vital to a company’s ability to change as its situation and circumstances change.</jats:p>
|
Managing interdependency: a taxonomy for business‐to‐business relationships
|
[
"Dabholkar Pratibha A. ",
"Neeley Sabrina M. "
] |
https://doi.org/10.1108/08858629810246797
| 2,002 |
July
|
10.1108/08858629910254085
|
<jats:p><jats:italic> We develop a general paradigm of organizational buying and customer preferences at several authority levels within retail firms. The paradigm includes ten propositions, including the following three: (1) Organizational buying involving persons at several authority levels occurs for purchases judged by the customer firm to be: (a) highly important, that (b) occur infrequently; examples include capital equipment purchases. (2) The consideration sets of possible product alternatives and suppliers are narrow for organizational buying involving several authority levels. (3) Professional buyers have moderate to low authority in the choice of product design and supplier in organizational buying involving several authority levels. The efficacy of the ten propositions is examined in two phases in a field study. Implications for building theory and improving marketing and purchasing decisions of capital equipment related to retail store operations are provided.</jats:italic></jats:p>
|
Organizational buying of capital equipment involving persons across several authority levels
|
[
"Woodside Arch G. ",
"Liukko Timo ",
"Vuori Risto "
] |
https://doi.org/10.1108/08858629910254085
| 2,002 |
July
|
10.1108/08858629910259017
|
<jats:p>Identifies market segments for a category of business services, namely building maintenance services. Hitherto there has been little research on business service segmentation. Data has been collected through written surveys and analysed by factor analysis and cluster analysis. Although only one type of business service is analysed, the method is applicable to other types. Four market segments were identified, with respective emphasis on customer focus, relationship seeking, price sensitivity and high expectations. The study indicates the value of segmentation analysis as a planning tool for business services, which is the newest and fastest growing sector in business‐to‐business marketing.</jats:p>
|
Business service market segmentation: the case of electrical and mechanical building maintenance services
|
[
"Merrilees Bill ",
"Bentley Rohan ",
"Cameron Ross "
] |
https://doi.org/10.1108/08858629910259017
| 2,002 |
July
|
10.1108/08858629910272247
|
<jats:p>Barriers, especially non‐tariff barriers (NTBs), have been shown to have an important impact upon international trade in services. Foreign direct investment and market entry strategy theory do not adequately address the importance of NTBs in the decision‐making process. Previous studies indicate that service firms need to establish local presence to be successful in a foreign market. Where firms are unable to enter a market because it is blocked by trade barriers, some researchers suggest managers engage in specific entry strategies or strategic actions to overcome barriers. This study, based on in‐depth interviews with insurance executives, shows that trade barriers are one of several factors managers evaluate when deciding whether to enter a market. However, barriers can become a critical factor if they create prohibitive costs or difficulties. Based on the findings, this study proposes a new model of market entry decision making which hypothesizes that barriers can become a go/no‐go decision factor.</jats:p>
|
Impacts of services trade barriers: a study of the insurance industry
|
[
"Zimmerman Alan "
] |
https://doi.org/10.1108/08858629910272247
| 2,002 |
July
|
10.1108/08858629910279916
|
<jats:p>Addresses the question of how to make key account management processes in industrial and business‐to‐business markets more customer focused. Considers the processual issues emerging from recent empirical research and looks at a range of factors: cultural; organisational; and attitudinal; which have been found to affect the benefits gained from attempting to implement KAM processes. Points are drawn from a number of different sources, such as: formal research projects, studying particular buyer/seller dyads, broader industry surveys, and from observations made during KAM workshops and consultancy projects. They are presented as a guide to those issues that will be the major focus of future research.</jats:p>
|
Processual issues in key account management: underpinning the customer‐facing organisation
|
[
"Millman Tony ",
"Wilson Kevin "
] |
https://doi.org/10.1108/08858629910279916
| 2,002 |
July
|
10.1108/08858629910290102
|
<jats:p>States that considerable progress has been made in measuring the performance of the individual elements of the corporate supply chain. Uses a framework, which details these individual elements but also formalises their integration. Evaluates the characteristics of the individual supply chain elements. Examines the extent and appropriateness of the integration of these individual elements. Examines the use of technology as an appropriate means of integration. Evaluates the extent to which the supply chain operations are contributing to strategy deployment. Determines the appropriateness of supply chain‐related corporate change projects.</jats:p>
|
A strategic audit framework to improve supply chain performance
|
[
"Gilmour Peter "
] |
https://doi.org/10.1108/08858629910290102
| 2,002 |
July
|
10.1108/08876040010347598
|
<jats:p>Services account for over 50 percent ($3.6 trillion) of the 1997 gross domestic product for the USA, and more than 25 percent of world trade. However, information technology and the Internet are causing fundamental changes in the economics of service industries as new, network‐based, global e‐commerce business models emerge and begin to dominate. This analysis attempts to isolate the key factors driving the competitive transformation and globalization of the services industries. Highlights how the Internet is changing the level of information asymmetry between the buyer and seller and how this in turn is altering industry profitability.</jats:p>
|
How e‐commerce is transforming and internationalizing service industries
|
[
"Wymbs Cliff "
] |
https://doi.org/10.1108/08876040010347598
| 2,002 |
July
|
10.1108/08876040210422682
|
<jats:p>Service relationships are often complex, involving multi‐level relationships. Customers can have relationships with the firm and interpersonal relationships with service personnel that vary in terms of strength and intensity. A study was designed to examine the relationship between perceived risk and type of service relationship. It also examined outcomes differences between different types of service relationships. The results suggest that consumers who have strong interpersonal relationships have the highest perceptions of category risk and the lowest perceptions of specific provider risk. The results also indicate that outcomes vary across different types of relationships. Customers who have strong interpersonal or strong person‐to‐firm relationships are less interested in alternatives, but only customers with strong interpersonal relationships are more dedicated, evidenced by greater cooperation, enhancement, identity, and advocacy.</jats:p>
|
Perceived risk and outcome differences in multi‐level service relationships
|
[
"Macintosh Gerrard "
] |
https://doi.org/10.1108/08876040210422682
| 2,002 |
July
|
10.1108/08876049410053276
|
<jats:p>Although older American spend increasingly large sums of money on goods
and services, it is widely believed by financial service providers and
retailers that these individuals make relatively little use of credit
cards. Using a large national sample of respondents from different age
groups, finds that older adults use credit cards as frequently as
younger adults when circumstances and opportunities for consumption in
both groups are similar. Age‐related declines in use of credit cards may
reflect changes in lifestyles and other circumstances associated with
age, not age <jats:italic>per se</jats:italic>. Discusses implications of the results for
retailers and consumer credit lenders.</jats:p>
|
Use of Credit Cards by Older Americans
|
[
"Mathur Anil ",
"Moschis George P. "
] |
https://doi.org/10.1108/08876049410053276
| 2,002 |
July
|
10.1108/08876049410058442
|
<jats:p>Investigates the effect of alumni ownership of university insignia goods
and related alumni contribution behavior. Two distinct measures of
alumni contribution behavior‐willingness to give and actual contribution
behavior‐were used in this study. Willingness to give is a measure of
the desire or sentiment to contribute. Contributions are behavioral
manifestations of that sentiment. The results of the study indicate the
importance of alumni identification with the university both to alumni
willingness to give and donor behavior and suggests that identification
with the university results in ownership of university insignia goods.
Discusses programmatic strategies to increase alumni contributions
stemming from the findings of this study.</jats:p>
|
Alumni Willingness to Give and Contribution Behavior
|
[
"Tom Gail ",
"Elmer Laura "
] |
https://doi.org/10.1108/08876049410058442
| 2,002 |
July
|
10.1108/08876049610119794
|
<jats:p>As quality and profitability have become inseparable concepts, a growing number of service firms have considered quality their top priority in maintaining competitiveness. Commitment to service quality, however, is nothing more than lip service, unless management develops reliable service quality standards. Perhaps one of the best ways of developing such standards is to compare the firm’s service performance with that of the service leader and reassess its service performance continuously through competitive benchmarking. In an effort to establish practical guidelines for competitive benchmarking, proposes the use of an analytic hierarchy process and a competitive gap analysis. These methods can help the service manager to formulate viable service improvement strategies in the increasingly competitive service industry. Illustrates the usefulness of the proposed benchmarking methodology using the case of Korean luxury hotels.</jats:p>
|
Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis
|
[
"Min Hokey ",
"Min Hyesung "
] |
https://doi.org/10.1108/08876049610119794
| 2,002 |
July
|
10.1108/08876049710171722
|
<jats:p>The arena of services marketing provides numerous opportunities for ethical violations. As competition intensifies, service providers strive harder to please the customer which can increase the temptation to make ethical compromises. Presents the narrative paradigm as a normative model for ethical decision making in the services marketing environment. The narrative paradigm is learned through socialization and can be applied to the performances of service providers. By viewing services rendered from the narrative perspective, service marketers may be able to discern hidden moral issues, or potential controversial activities. Introduces the concept of services as a performance and the current status of ethics in marketing with implications for the service industry. Introduces the narrative paradigm and gives examples of how it can be applied to the service marketing environment.</jats:p>
|
Establishing ethical boundaries for service providers: a narrative approach
|
[
"Bush Victoria ",
"Harris Sharon ",
"Bush Alan "
] |
https://doi.org/10.1108/08876049710171722
| 2,002 |
July
|
10.1108/08876049810212248
|
<jats:p>Studies the presence of symbols in the service advertisements. Examines the denotative visual content of service advertisements from 1982‐1992 in order to better understand the role relationships between provider and consumer. The study begins with the premise that power and commitment are two dimensions of role relationships which distinguish types of services. The research then explores the various ways in which power and commitment are conveyed through manifest nonverbal symbols.</jats:p>
|
Symbols in service advertisements
|
[
"Cobb‐Walgren Cathy J. ",
"Mohr Lois A. "
] |
https://doi.org/10.1108/08876049810212248
| 2,002 |
July
|
10.1108/08876049810242731
|
<jats:p>The use of humor is quite prevalent in the promotion of US goods and services. Estimated expenditures on humorous advertisements are in the billions and a majority of advertisements may contain some humorous elements. Unfortunately, not much attention has been focused specifically on the role of humor in the advertising of services. By using the available humor‐related literature and synthesizing it with services marketing literature, a set of logically supported propositions was determined. Specifically, propositions are offered regarding the ability of humor to attract attention, increase comprehension, effect source credibility, and enhance liking. In addition, audience factors, the nature of the service product, the superiority of humor over non‐humor, the relatedness of humor to the product and the extension of humor into the international marketplace are examined. </jats:p>
|
The advertising of services: what is an appropriate role for humor?
|
[
"Fugate Douglas L. "
] |
https://doi.org/10.1108/08876049810242731
| 2,002 |
July
|
10.1108/08876049910256122
|
<jats:p><jats:italic> In recent years, professional service organizations have begun to successfully implement various sales promotion techniques, and potential customers are responding favorably to such promotions. This exploratory research examined the impact of sales promotions on consumer attitudes and intentions. More specifically, the influence of coupon face value on service quality expectations, perceived purchase risks, and purchase intentions was examined. The results indicate that while coupons positively impact the purchase intentions of dental services, the positive impact was negated by negative impacts on service quality expectations and perceived purchase risk. Further results and implications of the study for professional services are addressed.</jats:italic></jats:p>
|
The influence of coupon face value on service quality expectations, risk perceptions and purchase intentions in the dental industry
|
[
"Garretson Judith A. ",
"Clow Kenneth E. "
] |
https://doi.org/10.1108/08876049910256122
| 2,002 |
July
|
10.1108/08876049910282538
|
<jats:p>Defines transnational strategy as the integration strategy formulation and implementation across all countries in which the company elects to do business, in contrast to a multidomestic (or “multilocal”) approach that provides for independent development and implementation of strategy by management units within each country. Asks how different types of service firms should move from multidomestic strategies, to the creation of a truly transnational strategy. Considers three perspectives: first, the nature of services marketing in a large federal country like the USA; second, the drivers that stimulate the internationalization of an industry and the different ways in which they apply to three broad types of services; and third, how the concept of core and supplementary services can be applied to both standardization and customization of services in a global setting.</jats:p>
|
Developing marketing strategies for transnational service operations
|
[
"Lovelock Christopher H. "
] |
https://doi.org/10.1108/08876049910282538
| 2,002 |
July
|
10.1108/08880450010371357
|
<jats:p>This is an initial report on a pilot project to assess the costs associated with scanning some monograph tables of contents (TOCs) and the value of the TOC enhancement to their subject accessibility in the online catalog. Funded in part with grant monies from the US Department of Education Title VI program, this project study was first presented in a poster session at the ALA’s 1999 annual meeting in New Orleans. Examines the reasons for the study, procedures used, simple and complex costs associated with the work, and problems encountered. Concludes that TOC scanning may be worthwhile for well‐defined and valuable monograph collections, but probably too costly for a whole library or any loosely defined collection</jats:p>
|
Scanning book tables of contents: a preliminary report on costs and procedures
|
[
"Wheeler William J. "
] |
https://doi.org/10.1108/08880450010371357
| 2,002 |
July
|
10.1108/08880459610116238
|
<jats:p>Many public library administrators are being forced to look toward outsourcing as a way of securing critical support services. Begins with a description of the Charleston County Library’s use of cataloging outsourcing services, followed by an explanation of the various methods employed by vendors to transmit cataloging data to customers. There are practical suggestions for those considering an outsourcing arrangement, with solutions for offsetting the cataloging quality shortcomings inherent in some outsourcing practices. Concludes that with proper planning and vigilance, outsourcing can produce a quality product, one that will allow the technical‐services staff the time needed to construct a unified index for the library’s multifarious materials and information sources.</jats:p>
|
Outsourcing: a customer’s perspective on the process and the potential
|
[
"Walker Thomas M. "
] |
https://doi.org/10.1108/08880459610116238
| 2,002 |
July
|
10.1108/08880459610131790
|
<jats:p>Presents a comparison between the two modes of information delivery and discusses the costs involved, along with their place in the library budget. Cost recovery has become a hot issue, but must be considered within the library’s mission. Considers various responses and their consequences, including the results of using commercial services to meet library goals. Offers a methodology for determining the library’s policy decisions. Legal and financial ramifications are included in this consideration. Recommends careful examination of goals and objectives in setting into place either procedure.</jats:p>
|
Interlibrary loan and document delivery: costs and fees
|
[
"Martin Murray S. "
] |
https://doi.org/10.1108/08880459610131790
| 2,002 |
July
|
10.1108/08880459710159528
|
<jats:p>Libraries should not be put off by the initial investment required to build an annual fund. Although direct mail is expensive, it is the only way to acquire a large number of new donors to launch an annual fund program. Such programs can raise significant revenue for library operations. They work on the premise that a large base of so‐called “small” donors, giving year after year, can provide a level of stable support beyond money raised for special projects. Includes a proven 13‐step plan for building an annual fund using direct mail techniques.</jats:p>
|
Is your library ready to try direct mail?
|
[
"Covier Hannah Kathryn "
] |
https://doi.org/10.1108/08880459710159528
| 2,002 |
July
|
10.1108/08880459710162984
|
<jats:p>Discusses four national trends affecting volunteerism: service learning, family volunteering, influence of corporations, and welfare reform. Discusses the impact of these trends on volunteer programs within libraries. Offers examples of how library staff can utilize the skills of volunteers who are allied with these trends in order to provide high levels of quality service to library patrons.</jats:p>
|
Trends in volunteerism
|
[
"Johnson‐Coffey Georgean C. "
] |
https://doi.org/10.1108/08880459710162984
| 2,002 |
July
|
10.1108/08880459710162993
|
<jats:p>Librarians can harness technology to the behind‐the‐scenes labor of essential library operations. In acquisitions, technology can save hours by providing shortcuts for materials selection, budgeting, and ordering. Careful planning and the use of computer macros can eliminate duplication of effort, reduce mistakes, and keep the budget under complete control at the same time. By applying macros to acquisitions and budgeting, librarians can compress the acquisitions process to three types of documents: the purchase order, the budget‐line materials approval sheet, and the master budget. Purchase considerations are keyed into individual purchase orders, which become both planning and purchase documents. Single keystrokes copy tentative order items and total amounts into approvals sheet and master budget. Macros written for use with Excel are provided in the text and may be copied to set up the automated system described.</jats:p>
|
Managing with technology: automating budgeting from acquisitions
|
[
"Barnes Marilyn E. "
] |
https://doi.org/10.1108/08880459710162993
| 2,002 |
July
|
10.1108/08880459710175359
|
<jats:p>Suggests that fundraisers too often focus on wooing donors of large gifts. A relatively small number of success stories notwithstanding, greater success is achieved by developing modest fundraising enterprises which can generate an income to support the organization. Such fundraising activities are, in actuality, small business enterprises. The author suggests that, like entrepreneurs, nonprofit fundraisers should develop detailed business plans. The article discusses steps for such a plan including generating fundraising ideas, establishing a time frame, reducing start‐up costs, planning, delegating tasks, and building upon success.</jats:p>
|
Fundraising as a small business enterprise
|
[
"Simon Matthew "
] |
https://doi.org/10.1108/08880459710175359
| 2,002 |
July
|
10.1108/08880459710183053
|
<jats:p>Libraries have barely begun to exploit alternate funding potential. Provides essential information and outlines the steps for planning using a team approach. Library staff and support group leaders will find the information helpful as their guide to fundraising for a library. Provides the tools to develop a powerful, customized library fundraising action plan. Provides the three phases of planning, a planning questionnaire, and guidelines for the planning team. Describes fundraising strategies for libraries in detail and sample planning worksheets clarify how the plan should look.</jats:p>
|
Alternative funding for libraries: a plan for success
|
[
"Covier Hannah Kathryn "
] |
https://doi.org/10.1108/08880459710183053
| 2,002 |
July
|
10.1108/08880459810215218
|
<jats:p>Reports on the Illinois Library Computer Systems Organization (ILCSO) assessment methodology task force’s work in determining their assessment formulae for the decade covering ten fiscal years, 1988‐1999. The article includes the rationale ILCSO used for membership assessments, assessment totals by fiscal year, assessment methodologies by fiscal year, new member assessments and an appendix detailing the cost allocation methodologies used by 21 other consortia.</jats:p>
|
Allocating costs in a consortial environment: a methodology for library consortia
|
[
"Sloan Bernie "
] |
https://doi.org/10.1108/08880459810215218
| 2,002 |
July
|
10.1108/08880459810228638
|
<jats:p>The very term “outsourcing” is seen by many cataloging departments as a scary word. However, the term is used to mean different things by different people. It carries meanings ranging from traditionally outsourced activities to more recent outsourcing of entire functions, departments, or units. This article identifies long‐accepted ways in which cataloging departments have utilized outsourcing and differences and similarities between those practices and more recent outsourcing activities.</jats:p>
|
Boo! Outsourcing from the cataloging perspective
|
[
"Swan Hill Janet "
] |
https://doi.org/10.1108/08880459810228638
| 2,002 |
July
|
10.1108/08880459810369191
|
<jats:p>Presents a summary report of the Association of College and Research Libraries New England Chapters Serials Interest Group’s Fall 1996 program, which dealt with electronic serials. The program’s four principal speakers each dealt with a major aspect of electronic serial management: collection development, public services, cataloging and systems. This summary report focuses on the management aspects of each of these four areas.</jats:p>
|
Managing and coping with electronic serials: a report from the ACRL New England Chapter Serials Interest Group’s Fall 1996 program
|
[
"Gabriel Joseph A. "
] |
https://doi.org/10.1108/08880459810369191
| 2,002 |
July
|
10.1108/08880459910286200
|
<jats:p>This article reports key results of a study of the longer term effects of one type of grant (US Library Services and Construction Act), awarded to Wisconsin public libraries over five years (1989‐1994) to improve services to specific groups of users. The study used a qualitative, case study methodology to formulate theory derived from data. Data collection included analysis of proposals and final project reports for 119 funded projects, and, for a sub‐set of 22 selected projects, 74 structured telephone interviews with public library directors and project coordinators, representatives of user groups and related service agencies, and regional systems specialists familiar with the projects. Findings suggest that such projects do have long term benefits. Guidelines are provided for public libraries for developing fundable proposals, and recommendations are made to help funding agencies increase the likelihood of selecting successful projects.</jats:p>
|
Seeking extramural funds to improve services: is it worth the effort?
|
[
"Senkevitch Judith J. "
] |
https://doi.org/10.1108/08880459910286200
| 2,002 |
July
|
10.1108/09513540010348034
|
<jats:p>Basically aims at exploring whether a single definitive structure for secondary and higher secondary education is appropriate for Pakistan or not. The results show that the pedagogical and pastoral environment of the Higher Secondary Schools Scheme (HSSS) gradually improved between 1987‐94, although various factors like financial constraints, lack of physical facilities etc. prevailed in these institutions. It further explores the fact that not only has enrolment in grade XI increased in these institutions, but pass rates in XII have also been improving annually. The analysis of Boards’ results indicates that the achievement of students in arts subjects was better than that of students in science subjects. Gender did not appear to be a significant indicator in this regard. High correlation was found between enrolment and passing.</jats:p>
|
Status of Higher Secondary Schools Scheme in the Punjab Province of Pakistan
|
[
"Mahmood Khalid ",
"Saeed Muhammad "
] |
https://doi.org/10.1108/09513540010348034
| 2,002 |
July
|
10.1108/09513540010378978
|
<jats:p>Higher education institutions are in the knowledge business, since they are involved in knowledge creation and dissemination and learning. Examines the applicability of the concepts of knowledge management to higher education institutions in the United Kingdom. Identifies a number of existing facilities, systems or projects which contribute to knowledge management in higher education, such as libraries, and electronic collections of learning materials, networks for e‐mail communication, and management information systems which provide data on the student profile. Then considers the challenges associated with the creation of a knowledge environment in higher education, and explores the opportunities offered by viewing knowledge as an asset. Concludes by noting that although knowledge based organizations might seem to have the most to gain through knowledge management, effective knowledge management may require significant change in culture and values, organizational structures and reward systems. The management of the relationship between knowledge and power is crucial.</jats:p>
|
Is higher education ready for knowledge management?
|
[
"Rowley Jennifer "
] |
https://doi.org/10.1108/09513540010378978
| 2,002 |
July
|
10.1108/09513540110366114
|
<jats:p>In recent years responsibility for the administration of schools internationally has shifted from education departments towards self‐governing schools. This trend has resulted in major changes to the role of school principals. Such changes in role may impact on the psychological and physical health of principals, but there has been very little research into this population. A survey of the health and wellbeing of a representative sample of 50 principals of State primary schools in Victoria, Australia is reported. Subjects completed questionnaires measuring health‐related behaviour and stress and arousal levels and participated in comprehensive health appraisals. Principals reported better smoking patterns than the population as a whole. Despite a higher socioeconomic status than the population as a whole, the health status of the principals was not apparently better. Principals reported higher stress levels and worse physical health than a group of white‐collar employees of similar socioeconomic status.</jats:p>
|
A survey of the health of Victorian primary school principals
|
[
"Green Rod ",
"Malcolm Susan ",
"Greenwood Ken ",
"Small Michael ",
"Murphy Gregory "
] |
https://doi.org/10.1108/09513540110366114
| 2,002 |
July
|
10.1108/09513540110366132
|
<jats:p>The role of a school principal has changed dramatically in the last decade and there has been widespread concern regarding the impact of this change of role on principal health and wellbeing. Worksite health promotion programs have been used in many different settings to encourage employee health, but there is very little information on the effectiveness of such programs, particularly in improving principal health. This study evaluated the impact of a 12‐month health promotion program on a group of 50 volunteer principals. Participants in the program reported improvements in their diet and exercise habits and this was reflected in improvements in blood pressure, cholesterol and body fat measures. These results indicate that worksite health promotion can play a significant role in improving the health and wellbeing of school principals.</jats:p>
|
Impact of a health promotion program on the health of primary school principals
|
[
"Green Rod ",
"Malcolm Susan ",
"Greenwood Ken ",
"Murphy Gregory "
] |
https://doi.org/10.1108/09513540110366132
| 2,002 |
July
|
10.1108/09513550010334506
|
<jats:p>Examines the efficiency and effectiveness of a prescriptive systems development methodology in practice. The UK Government’s mandatory structured systems analysis and design method (SSADM) was examined to determine its value to software projects. The evidence was collected from interviews with 17 project managers, discussions with participants on three large SSADM projects and from observing 90 end users in training. The conclusions are that prescriptive information systems methodologies are unlikely to cope well with strategic uncertainty, user communication or staff development. The recommendations are to focus more on soft organisational issues and to use approaches tailored to each project.</jats:p>
|
Barriers to the efficient and effective use of information technology
|
[
"Middleton Peter "
] |
https://doi.org/10.1108/09513550010334506
| 2,002 |
July
|
10.1108/09513550010346152
|
<jats:p>The publication of the <jats:italic>United Kingdom National Health Service (NHS) Information for Health Strategy</jats:italic> heralded a new strategic focus for the provision of information systems (IS) support across the NHS. Key changes concerned the placement of much greater emphasis on clinical information needs by route of the Electronic Patient Record (EPR) and the Electronic Health Record (EHR). The last decade has seen unprecedented changes within the NHS due to government policies, political ideology, health‐care reform and pace of technological progress. This paper argues that this rate and scale of change has outstripped the ability of health‐care organisations to respond effectively in order to implement the key goals set by strategic policy makers. An historical review is combined with an analysis of recent empirical survey data to determine the evolution and progress of the NHS IM&T strategy over a period of ten years. The review and analysis is enabled by adopting techniques and theory derived from research within the field of Information Systems, whereby Information Systems maturity models are used as an heuristic to measure levels of sophistication of IT adoption and use. These models demonstrate that NHS hospitals are fairly immature in terms of the adoption and usage of information systems and technology; struggling to provide adequate foundations for systems integration (data, work and culture). Conclusions reflect on the current progress and ambition of the strategy and comment on its potential outcome given existing NHS knowledge of IT, skills, capability and infrastructure.</jats:p>
|
The information management and technology strategy of the UK National Health Service – Determining progress in the NHS acute hospital sector
|
[
"Wainwright David ",
"Waring Teresa "
] |
https://doi.org/10.1108/09513550010346152
| 2,002 |
July
|
10.1108/09513550010350508
|
<jats:p>Competency management is an idea that was developed in the private sector and transposed to the public sector during the 1990s. First this article examines the concept of competency‐based management, its claimed advantages over traditional approaches to personnel management and the problems associated with its use. Second, it describes and analyses the extent of its use in the British civil service based on an empirical survey of 130 civil service departments and agencies carried out in February 2000. Third, it looks in detail at the way that five civil service organisations have developed, and are using, holistic approaches to competency management. Finally, it concludes that although the approach to introducing competency management has, up to now, been fragmented, <jats:italic>ad hoc</jats:italic> and pragmatic central government pressure to adopt benchmarking and Investors in People personnel strategies is resulting in a more holistic practice of competency‐based management throughout the civil service.</jats:p>
|
Competency management in the British civil service
|
[
"Horton Sylvia "
] |
https://doi.org/10.1108/09513550010350508
| 2,002 |
July
|
10.1108/09513550010350869
|
<jats:p>There has been a global phenomenon in public sector management which advocates a paradigm shift from administrative to managerial values. Governments have been able to put an ideological gloss on managerial strategies to suit local political agendas. The spread of this policy, where public servants have their roles transformed to managers and the public to customers, serves to strengthen demonstration of the diminishing role of government and the increasing reliance on the market. Through our research on managerialism in local government in Victoria, we show that there has been a repackaging of the senior council manager into an idealised private sector version. However, we identify a paradox between the rhetoric of the empowered, entrepreneurial “new public manager” and the reality of intensified government control and scrutiny over municipal activities and conclude that “new public management” in Victorian local government is illusory or, at best, incomplete.</jats:p>
|
Managerialism in local government – Victoria, Australia
|
[
"Van Gramberg Bernadine ",
"Teicher Julian "
] |
https://doi.org/10.1108/09513550010350869
| 2,002 |
July
|
10.1108/09513550210419573
|
<jats:p>The NHS is largely dependent on two groups of professionals – medics and nurses. Recent government changes support the development of a central role for management. The impact of these changes on the roles and relationships of those working in the NHS must be understood in light of the structures already in place within it. Medical dominance in healthcare decision‐making, nursing power emanating from the strength of the medical‐nursing relationship and the hierarchies within and between the two professions all affect and are affected by recent management changes. In intensive care a key feature of the context, insularity, had already significantly modified these structures prior to recent reforms. This paper starts by discussing and contrasting the response of medics and nurses to these changes before highlighting the differences in the way these changes have impacted on staff in intensive care. Analysis is based on data from an observational study of the formation of a new directorate and interviews with senior nurses, medics and managers in intensive care.</jats:p>
|
The effect of new public management on intensive care unit staff
|
[
"Kowalczyk Ruth "
] |
https://doi.org/10.1108/09513550210419573
| 2,002 |
July
|
10.1108/09513550210423361
|
<jats:p>Recent developments in performance measurement and reporting systems in the UK National Health Service (NHS) have created new challenges in costing health care services. In particular, the introduction of the “National Reference Costing Exercise” (NRCE) has substantively changed the way in which health care cost information is reported and used. While the outputs of the NRCE are intended to support hospital management and control by facilitating cost benchmarking, the usefulness of NRCE data depends on the comparability of cost information across hospitals. This paper draws on questionnaire results to explore the challenges in standardising health care cost information, as perceived by those closest to the costing exercise. The results reveal several problems in costing practice, all of which contribute to high variability in the costs reported by hospitals. Until these problems are recognised and addressed, they present a barrier to the effective use of comparative cost data for the management of English hospitals.</jats:p>
|
Challenges in costing health care services
|
[
"Northcott Deryl ",
"Llewellyn Sue "
] |
https://doi.org/10.1108/09513550210423361
| 2,002 |
July
|
10.1108/09513559410051318
|
<jats:p>Reports the results of a study carried out in Tanzanian public
textile manufacturing firms. The purpose was to examine the roles
performed by middle and senior managers to enable them to carry out
their jobs efficiently and effectively. In addition, the study
concentrated on manufacturing management practices and the relationship
between managers and subordinates (employees). It was found that middle
managers have more practical vision for the future than top (senior)
managers. The majority of middle managers, though they perform strategic
functions in the organization, do not have as much influence to effect
changes as do top managers However, current fundamental problems need to
be at least partly solved before any particular management technique can
be expected to work well. Where management techniques are applied, they
need to start with basic information and reporting before any more
advanced methods can be introduced. Proposes recommendations to
alleviate some of the problems.</jats:p>
|
The Role of Senior and Middle Management in Developing Countries
|
[
"Msimangira Kabossa A.B. "
] |
https://doi.org/10.1108/09513559410051318
| 2,002 |
July
|
10.1108/09513559410051345
|
<jats:p>State‐Industry interface has always been a subject of debate
because the role of the state in relation to industry depends on the
economic philosophy adopted by a country. The two extreme economic
philosophies, capitalism and socialism, have their own limitations. Once
Winston Churchill observed: “Capitalism is unequally shared wealth
while Socialism is equally distributed poverty”. India has
followed the path of a “mixed economy” which thrives on the
co‐existence of public and private sectors. The joint sector which
provides a compromise between public and private sectors has been a
subject of debate in the country since the early 1970s. Today when the
Indian economy is in transition there is a need to make a fresh
assessment of the joint sector. The basic idea underlying the concept is
a combination of joint ownership, joint control and professional
management. It is a pattern wherein the Government, through its
Industrial Development Corporation (IDC), holds 26 per cent of equity
capital, the private sector partner holds 25 per cent and the remaining
49 per cent is meant for the public. In fact, the joint sector is the
application of the concept of a mixed economy at the micro level.</jats:p>
|
Privatization in India
|
[
"Mishra R.K. ",
"Lateef Syed Mohammed A. "
] |
https://doi.org/10.1108/09513559410051345
| 2,002 |
July
|
10.1108/09513559410061713
|
<jats:p>A survey of Scottish local government IT managers confirms the
existence of systems allowing modern decision support systems (DSS) to
be successfully exploited. Extensive in‐house software exists across
departmental functions indicating significant internal expertise. IT use
is inversely related to managerial level, with the majority of users
located in the central services and housing functions. The traditional
supporting role of information systems and technology (IS/T) is changing
as compulsory competitive tendering (CCT) is applied to the IS/T
function itself. Considerable uncertainty surrounds decision making in
IS/T as a result of proposed structural change to unitary authorities.</jats:p>
|
The Use and Development of Information Systems and Technology in
Scottish Local Government
|
[
"Donnelly Mike ",
"Dalrymple John F. ",
"Hollingsworth Ivan P. "
] |
https://doi.org/10.1108/09513559410061713
| 2,002 |
July
|
10.1108/09513559410061759
|
<jats:p>Examines the concept of “empowerment”, and its implications for public sector management. Argues that it is not a single concept, but rather a cluster of concepts. Offers a typology of the different approaches to empowerment contained within this cluster, and details the issues that these raise for the management of public sector services. Concludes with two short examples of how this typology could be used to further understanding of empowerment, in the context of community care for elderly people.</jats:p>
|
The Language of Empowerment
|
[
"Osborne Stephen P. "
] |
https://doi.org/10.1108/09513559410061759
| 2,002 |
July
|
10.1108/09513559510077788
|
<jats:p>Despite the rhetoric of new public sector management, criminal
justice agencies in England and Wales are still driven by a political
agenda. Initiatives, such as the setting of targets and increased
efficiency objectives, can be over‐ridden not only by reversals of
government policy but by clashing agency policies. The absence of a
clear management strategy for all criminal justice agencies renders them
liable to sudden change in a sensitive political climate. Analyses case
examples discussing cautioning of offenders and the granting of bail to
demonstrate the “knock‐on” effects of policy change in one
area for a whole series of agencies further along the line. Concludes
that moral panics and political pressure are greater predictors of
managerial change than sound business sense.</jats:p>
|
Criminal justice managers: setting targets or becoming targeted?
|
[
"Nash Mike ",
"Savage Stephen P. "
] |
https://doi.org/10.1108/09513559510077788
| 2,002 |
July
|
10.1108/09513559510088533
|
<jats:p>Focuses on the problems of transferring western models of
management to other cultures with specific reference to the UK and
Egyptian technical education sector. Using Hofstede′s framework, a
cultural overview of UK and Egyptian public sector education principals
is provided. Reveals substantial cultural differences between the two
groups suggesting that the transferability of western management models
and practices is fraught with difficulties. Concludes that there is a
need to mould and adapt management concepts and practices developed in
the West to local cultural conditions in order for them to be
appropriate and applicable. In demonstrating this, offers one of the
first attempts to apply Hofstede′s questionnaire in studying cultural
differences in the public sector.</jats:p>
|
International cultural differences in public sector management
|
[
"Brown Andrew D. ",
"Humphreys Michael "
] |
https://doi.org/10.1108/09513559510088533
| 2,002 |
July
|
10.1108/09513559510088551
|
<jats:p>Traditionally, the effectiveness of the senior officials within the
public sector has been disproportionately associated with task instead
of people‐related skills. A study of 74 senior managers within Indian
Railways, over three years, has revealed that managers, in order to
become effective, not only require task and people skills but also
self‐development knowledge and skills. Moreover, the above broad
categories of managerial skills form a hierarchy which suggests that the
more senior positions which managers occupy, the greater the need for
people and self‐development. Explores the implications of the above for
senior management training and development in public sector briefly.</jats:p>
|
Management skills and senior management effectiveness
|
[
"Analoui Farhad "
] |
https://doi.org/10.1108/09513559510088551
| 2,002 |
July
|
10.1108/09513559510103175
|
<jats:p>How can education service managers, administrators and teachers make educational instruction more effective? Can concepts fundamental to the total quality management (TQM) philosophy be applied to teaching? Just as managers often buy the most advanced equipment but fail to integrate it fully into their production process, so many administrators and educators hear and read about, and are able to identify with, the TQM philosophy in general, yet they remain wanting of an understanding of how it can be applied to teaching. Presents a framework for TQM‐oriented instruction in an attempt to serve this end. Presents the specific practices that constitute this approach as part of an effort to facilitate TQM‐driven instructional processes across educational levels and disciplines, and across nations. Assesses the effectiveness of TQM‐driven teaching through student feedback from course evaluations and administers an educational survey. The approach presented can serve as one benchmark for use in the process of re‐evaluating and realigning instructional processes to ensure continuous improvement.</jats:p>
|
Applying total quality management to educational instruction
|
[
"Babbar Sunil "
] |
https://doi.org/10.1108/09513559510103175
| 2,002 |
July
|
10.1108/09513559510145764
|
<jats:p>Arises from a concern with the relationship between providers of
management education programmes and their client groups. Addresses two
issues: what the author considers to be the core requirements necessary
for the design of effective tailor‐made management education programmes;
how this approach has been affected by the introduction of the project
framework by the Overseas Development Administration (ODA). Outlines the
core factors required in providing effective management education and
client‐institutions for it to take place. Considers how to create a
productive working relationship between the provider and client
institutions. Examines the factors which contributed to the ODA adopting
the project framework. Suggests that the prime motive was the need for
accountability within the civil service, with direct consequences for
the manner in which projectization has been implemented. Critically
analyses the approach and contrasts it with the approach of Germany′s
Gesellschaft für Technische Zusammenarbeit. Finally, examines the
recent ODA “Logical Framework Approach and TeamUP” and
suggests that creative use of this initiative could address the concerns
mentioned previously.</jats:p>
|
Designing effective management education programmes
|
[
"O′Donovan Ita "
] |
https://doi.org/10.1108/09513559510145764
| 2,002 |
July
|
10.1108/09513559610109439
|
<jats:p>Considers the inclusion of environmental policy dimensions into strategic development planning for the coastal environment of Barbados. Coastal zone management forms one aspect of development planning in Barbados, focusing on strategic development planning within the coastal environment. The environment and development are closely linked in a complex cause and effect relationship. Almost all types of development tend to erode a country’s resource base and this can undermine a country’s development strategies. Development continues to be seen and practised in the narrow context of growth; and little substantive progress has been made over time in explicitly integrating the environmental dimension into the regular programmes and activities of public and private sector organizations. One of the recurring features is that, in contemporary Barbados, environmental policies tend to muddle through and evolve incrementally as the need arises. Concludes that a durable development lesson for all lower income countries around the world is that development cannot be sustained for long if the environment continues to be undermined.</jats:p>
|
Environmental policy and management in Barbados
|
[
"Khan Jamal ",
"Alleyne Samantha "
] |
https://doi.org/10.1108/09513559610109439
| 2,002 |
July
|
10.1108/09513559610119537
|
<jats:p>Since the 1970s public services throughout the world have undergone significant reforms in terms of structure and personnel practices. In Australia these reforms have concentrated on the introduction of affirmative action and equal opportunity programmes, the revision of selection and promotion procedures to reinforce the merit principle and the opening up of positions in the public service to outside appointments. Examines how recent reforms in the Queensland public sector have impacted on long‐term public servants. Finds that the effects of the changes are being unevenly felt by different groups in the public service. Specifically, it appears that the processes are being more stringently applied to women than to men.</jats:p>
|
Public sector reform and the long‐term public servant
|
[
"Dann Susan "
] |
https://doi.org/10.1108/09513559610119537
| 2,002 |
July
|
10.1108/09513559610124441
|
<jats:p>Reports that transfer of ownership from government to private hands is touted as the only way to eliminate inefficiencies in the public sector. Argues that the alternative approach ‐ increasing competitive intensity through decontrol of restricted industries without changing ownership to private investors ‐ is likely to provide similar efficiency gains. Examines this hypothesis empirically in the context of state‐owned manufacturing enterprises in India that face effective competition from private sector firms. Shows, from analysis of variance of efficiency indicators of a longitudinal sample of 108 firms over the period 1988‐1992, that increasing levels of competition trigger corresponding increases in the overall level of technical efficiency of state‐owned enterprises that face competitive conditions. Provides a persuasive case for introducing competitive markets as an alternative to complete privatization, especially in monopolisitc settings.</jats:p>
|
Competitive intensity and technical efficiency in public sector firms: evidence from India
|
[
"Ramaswamy Kannan ",
"Renforth William "
] |
https://doi.org/10.1108/09513559610124441
| 2,002 |
July
|
10.1108/09513559610124487
|
<jats:p>Observes that there has been considerable recent interest in evolving forms of network organizations, and notes the suggestion that organizations are developing increasingly fuzzy external boundaries as ongoing relationships with external subcontractors are developed. Identifies a number of network models that have been proposed which combine systems theory, resource dependency theory and strategic contingencies theory, but notes there has been little empirical analysis of the effects of an organization’s external relationships on its internal relationships, or vice versa. Summarizes briefly recent theoretical developments in the network literature and then reports on a case study analysis of a number of public‐private sector tourism marketing collaborative organizations. Looks at the reasons why public and private sector organizations collaborate to market a local tourism destination and the benefits that can be obtained from this process when compared to in‐house marketing. Concludes that the organizations studied had developed structures and processes which had the characteristics of an emerging network organization.</jats:p>
|
Linking external and internal relationship building in networks of public and private sector organizations: a case study
|
[
"Palmer Adrian "
] |
https://doi.org/10.1108/09513559610124487
| 2,002 |
July
|
10.1108/09513559610146375
|
<jats:p>Attempts to locate the legitimatory nature of the discourse of quality in the wider context of prevailing ideas about the role of government in the promotion of social welfare and how public service organizations can deliver quality services. Elaborates on the prevailing conventional wisdom underpinning the “New Right” project to restructure public service. Gives a critique of this conventional wisdom which addresses the limitations of “consumerist” notions of quality and the role of instrumentally rational discourses in legitimizing the New Right project of restructuring the State. Develops an alternative conception of public service quality and finally outlines the role for evaluation in promoting social learning as the basis for achieving effectiveness in public services.</jats:p>
|
Evaluation, learning and the effectiveness of public services
|
[
"Sanderson Ian "
] |
https://doi.org/10.1108/09513559610146375
| 2,002 |
July
|
10.1108/09513559710193336
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<jats:p>Pressure for reform and change in the public services will continue irrespective of the political composition of governments. There are many interrelated pressures for change, some of the key ones being the need to contain public spending (to under 40 per cent GNP?) in the face of ever increasing global competition, changing demographic and employment patterns, increasing need and demand for services, and the need to find innovative solutions to obdurate problems of local levels ‐ health, housing, community safety, unemployment and so on. Above all, this will require greater productivity; changing skill boundaries, demarcations and mixes; far greater applications of technology and innovative community‐based multi‐agency working ‐ beyond rhetoric. Unfortunately, much current research, scholarship and commentary is “locked into” individual public sectors ‐ health, education, public administration and so on. This means that it is likely to be informed by existing frames of reference which already lie within these sectors. A wider flow of ideas, theory and critical analysis across private and all public sectors could lead to the development of new paradigms of insight, understanding and practice. This would prove a further impetus for a bottom‐up social movement with a communitarianist agenda. Unfortunately this is most unlikely to be promoted top‐ down because most politicians are also “locked into” the binary thinking of Fordist modernism.</jats:p>
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Whole system development ‐ rethinking public service management
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[
"Wilkinson David "
] |
https://doi.org/10.1108/09513559710193336
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July
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