DOI
string | abstract
string | title
string | author
list | URL
string | year
int64 | month
string |
|---|---|---|---|---|---|---|
10.1108/02651339610127220
|
<jats:p>States that few studies have attempted to measure the joint effect of brand and country images, or the dimensions of these images, on consumer evaluation of global products. Suggests a methodology for defining product value by consumers’ perception of brand and country image dimensions when sourced internationally. Brand‐country image profiles were factor analysed to provide dimensions of each brand‐country combination. Shows that consumer perception of product value changes, evidenced by brand‐country dimensions, as production is sourced internationally, and suggests a modified marketing strategy.</jats:p>
|
Measuring the joint effect of brand and country image in consumer evaluation of global products
|
[
"Nebenzahl Israel D. ",
"Jaffe Eugene D. "
] |
https://doi.org/10.1108/02651339610127220
| 2,002 |
July
|
10.1108/02651339610127257
|
<jats:p>The literature on forecasting makes hardly any distinction between domestic and export sales forecasting. Based on in‐depth interviews with exporting firms, suggests that companies face additional problems when preparing export sales forecasts compared to forecasts for the domestic market. More specifically, using a qualitative data analysis methodology, offers insights into actual export sales forecasting practices and forecast performance. Also links company and export characteristics to forecasting practices, developing a typology of the latter, and offers suggestions for future research in the area.</jats:p>
|
First insights into export sales forecasting practice: a qualitative study
|
[
"Winklhofer H. ",
"Diamantopoulos A. "
] |
https://doi.org/10.1108/02651339610127257
| 2,002 |
July
|
10.1108/02651339610131414
|
<jats:p>Notes that logistics has emerged as a subject of considerable interest ‐ particularly in terms of strategic advantage and that, as a result, logistics strategy has received increased emphasis. Points out that one popular conceptualization of logistics strategy is the Bowersox <jats:italic>et al</jats:italic>. (1987) typology (process/ market/channel), and that empirical evidence supports this typology in North America. States that as firms increase their international operations and involvement, logistics strategy becomes even more important. Uses factor analysis to test the typology in Germany, Japan, Australia and the UK. Reports results indicating that conceptual equivalence is difficult to maintain across these different cultures and that use of the typology may not be appropriate outside the North American sector.</jats:p>
|
Logistics strategy: does it travel well?
|
[
"Clinton Steven R. ",
"Calantone Roger J. "
] |
https://doi.org/10.1108/02651339610131414
| 2,002 |
July
|
10.1108/02651339610151890
|
<jats:p>Explores the universality of Belk’s concept of situational variables in their relationship with consumer purchase within two different cultures. Considers the relationship of five empirical dimensions with two measures of consumer purchase behaviour. The five empirical manifestations of the situational variables were included in surveys conducted in India and the USA. The empirical dimensions of the situational variables (frequency of shopping visit; the usual time of day for shopping; travel time; time spent; and number of companions) were all statistically significant when comparing India and the USA with respect to shopping behaviour (purchase of food or beverage and purchase of other products). Includes examples of how marketers might influence consumer situations within the Belkian framework in order to modify purchase behaviour.</jats:p>
|
Relationship between situational variables and purchasing in India and the USA
|
[
"Nicholls J.A.F. ",
"Roslow Sydney ",
"Dublish Sandipa ",
"Comer Lucette B. "
] |
https://doi.org/10.1108/02651339610151890
| 2,002 |
July
|
10.1108/02651339710192984
|
<jats:p>Technological innovation is a major competitive input that directly translates into long‐term competitive advantage. Presents the results of research that examines innovative activity by country, based on several measures of technological performance. The patterns of inventiveness reported reflect present product development activities that will in the future directly impact the ability of a country to bring unique and high value‐added new products to market. Develops a taxonomy that suggests that there are distinctively different patterns of inventiveness by country. Discusses marketing implications of the taxonomy and proposes future research.</jats:p>
|
A taxonomy of countries based on inventive activity
|
[
"Leal Ricardo P. ",
"Powers Thomas L. "
] |
https://doi.org/10.1108/02651339710192984
| 2,002 |
July
|
10.1108/02651339710367647
|
<jats:p>Explores the emergence of market‐making as a viable business model on the Internet. Exploratory field research suggests that business‐to‐business marketers with international audiences might find this environment most in need of the roles an electronic middleman can play. Examines the critical factors which influence success for these new market makers (MMs) and the trade‐offs they must make to ensure that they reach critical mass in the short‐term and create a sustainable position in the long term. Concludes with a set of recommendations to guide would‐be MMs in making these strategic choices.</jats:p>
|
Business‐to‐business market making on the Internet
|
[
"Klein Lisa R. ",
"Quelch John A. "
] |
https://doi.org/10.1108/02651339710367647
| 2,002 |
July
|
10.1108/02651339810244787
|
<jats:p>While demand for many products has become more homogeneous across countries, cultural factors have strongly inhibited this change as well. In a multicultural world, cultural heterogeneity will continue to remain the most significant barrier to one global market. Cultures are resilient and enduring and so is the concept of global multiculturalism. At the global level, trading blocs may be viewed as a cluster of geographically close countries that share abstract and/or material culture in varying degrees. It is interesting to note that the three major regional trading blocs (i.e. the European Union, North American Free Trade Agreement, and the Association of South East Asian Nations) can be characterized by significant differences in culture. With the rapid emergence of trading blocs in the multicultural market, our paper attempts to meet several objectives. First, we discuss the growing importance and underlying motives of regional trading blocs in a multicultural setting. The level of trading arrangements between nations is described and a brief overview of the three major trading blocs is then presented. The level of heterogeneity of each trading bloc is examined with implications for market segmentation. The critical role of strategic alliances in the context of regional trading blocs is discussed next. Finally, we recommend marketing strategies for firms marketing to countries within its trading bloc as well as to countries outside its trading bloc.</jats:p>
|
Heterogeneity of regional trading blocs and global marketing strategies
|
[
"Malhotra Naresh K. ",
"Agarwal James ",
"Baalbaki Imad "
] |
https://doi.org/10.1108/02651339810244787
| 2,002 |
July
|
10.1108/02651339910267817
|
<jats:p>Reports the findings of a study conducted among 135 Bulgarian consumers, examining their perceptions of products from five Asian Pacific countries. The most common source of information for evaluating these products was experiential knowledge, coupled with opinions from friends. Among the country origins investigated, products made in Japan appeared to be liked most, while Indian products received the most negative comments. Japanese products were also ranked first in terms of overall assessment, followed by products from Hong Kong, Singapore, Indonesia, and India. In general, consumer demographics did not play a serious differentiating role in the evaluation of products from these countries. With respect to specific product dimensions, Japanese goods were also rated more highly than those of other countries, the only exception being on price and credit facilities. Finally, in assessing particular categories of products made in Asia Pacific, Japan again received the highest ratings. Some conclusions are drawn from the study findings, as well as managerial implications.</jats:p>
|
Bulgarian consumers’ perceptions of products made in Asia Pacific
|
[
"Leonidou Leonidas C. ",
"Hadjimarcou John ",
"Kaleka Anna ",
"Stamenova Gergana T. "
] |
https://doi.org/10.1108/02651339910267817
| 2,002 |
July
|
10.1108/02651339910282018
|
<jats:p>Analyses the strategy employed by Bass Plc within the competitive and aggressive beer industry. Focuses on the European beer industry and it is divided into three main parts. Part one identifies what seems to be the current strategy undertaken by Bass Plc. Part two identifies and analyses the context in which Bass operates and part three evaluates the validity of the current strategy in the light of the above analysis. Brief reference will also be made to the international beer market.</jats:p>
|
Bass plc An assessment, evaluation and recommendations for their strategic approach in entering foreign beer markets
|
[
"Vrontis Demetris ",
"Vignali Claudio "
] |
https://doi.org/10.1108/02651339910282018
| 2,002 |
July
|
10.1108/02652320010322967
|
<jats:p>Completion of the European Single Market Programme in Financial Services has, as expected, set in motion a rationalisation process within the European banking industry, as banks respond to increasing competitive pressures that are having a dampening effect on their traditional business margins. Assesses the importance of these developments in the context of the policy options that are open to the European banking community in the new millennium. In particular, given the prospect of an integrated European economy, now commonly referred to as Euroland, the paper addresses, as its central theme, the potential for the development of pan‐European banks that would then be in a position to configure longer‐term globalisation strategies. Evolution in this direction, if it occurs, is important from a European Central Bank policy perspective, since it would raise systemic risk issues if a small number of European licensed banks became “too big to fail”. We conclude, however, that the most prominent strategic response is likely to be based on the European “regionalisation” of banks and markets rather than pan‐Europeanisation.</jats:p>
|
Strategic challenges for the European banking industry in the new millennium
|
[
"Nellis Joseph G. ",
"McCaffery Kathleen M. ",
"Hutchinson Robert W. "
] |
https://doi.org/10.1108/02652320010322967
| 2,002 |
July
|
10.1108/02652320010356771
|
<jats:p>Reports on research into the payments markets of both Australia and the UK, in the context of the concept of relationship marketing. It compares the evolution of the various types of payment; cash, paper cheques, debit and credit cards and examines the linkages with relationship marketing from both a market‐based approach, to investigate whether data derived from consumer payments can form the basis of a relationship, and from a network‐based approach, to consider how new entrants to the payments market can establish relationships between organisations. Conclusions on this study are then followed by some thoughts on the directions for future research.</jats:p>
|
Changes in payments markets, past, present and future: a comparison between Australia and the UK
|
[
"Worthington Steve ",
"Edwards Vic "
] |
https://doi.org/10.1108/02652320010356771
| 2,002 |
July
|
10.1108/02652320210419670
|
<jats:p>In 1997, in this journal, Elizabeth Sheedy published a paper investigating exchange relationships in derivative markets. This paper was significant for two reasons. It was the first article to consider the marketing of these important financial instruments. Second, her article set out a forceful argument that relationships in this context were breaking down, and that the advantages associated with a relationship model of exchange had not appeared, and indeed had to some extent facilitated the series of well publicised derivative disasters. In this paper, the authors respond to Sheedy’s call for further research through an empirical examination of the over‐the‐counter equity derivatives market in the USA and Britain, arguing that while relationships in this market do, to a limited degree, exhibit characteristics atypical of wider financial services contexts, the relationship paradigm continues to be relevant, and indeed inherent, to over‐the‐counter derivative exchange.</jats:p>
|
Marketing OTC equity derivatives: the role of relationships
|
[
"Tyler Katherine ",
"Stanley Edmund "
] |
https://doi.org/10.1108/02652320210419670
| 2,002 |
July
|
10.1108/02652329410055187
|
<jats:p>Family businesses, whether private or public, are a major component of
the global economic system. Since shares tend to be closely held, these
owners constitute a unique private banking market of highly concentrated
wealth that has, to date, been undeserved. Given the pending, worldwide
retirement of the Cold War generation, many of these businesses will
either recapitalize or change hands, liberating a great deal of
previously illiquid capital as well as destabilizing many historical
financial relationships. Beyond this significant temporal opportunity,
family‐owned businesses constitute an important and ongoing market for
service providers of all types. Critical to the success of any marketing
effort directed towards these businesses will be the overt recognition
of the unique and eclectic characteristics of the enterprises themselves
and the families that control them. Traditional relationship management
practices will not prove sufficient. Successful entities will re‐examine
their historical, product‐driven sales tactics and reorganize them into
actual marketing strategies based on the needs, issues and
characteristics of the family system client. Entities that ignore these
differentiating elements are likely to experience significant
frustration as well as missed opportunities, as this emerging market
reaches full flower.</jats:p>
|
Marketing Private Banking Services to Family Businesses
|
[
"Dreux Dirk R. ",
"Brown Bonnie M. "
] |
https://doi.org/10.1108/02652329410055187
| 2,002 |
July
|
10.1108/02652329510092194
|
<jats:p>Describes the status of consumer credit services marketing in
Turkey. First, presents an overview of developments in the Turkish
banking sector with a focus on consumer credit services. Discusses the
findings of a survey conducted by the authors among officers of banks
offering consumer credit services. Concludes with recommendations
further to entrench consumer credit services in Turkey.</jats:p>
|
Marketing of consumer credit services in a developing country: a
status report
|
[
"Bilgin Zeynep ",
"Yavas Ugur "
] |
https://doi.org/10.1108/02652329510092194
| 2,002 |
July
|
10.1108/02652329610130145
|
<jats:p>Presents an empirical stuFinancial institutions are accelerating change by seeking radical improvements in processes such as credit approval, new product development, claims processing and insurance underwriting. Describes an investigation of recent business process redesign (BPR) projects in North American and international institutions ‐ including banks, insurance companies and brokerages. Considers improvements in customer service quality, cycle‐time, head‐count, and cost measures. Develops and tests propositions about the organizational, technological and environmental factors which determine success or failure of BPR projects. Executive interviews and a mail survey revealed the importance of strategic planning practice, project organization, team organization, new technology and benchmarking. Different success factors were found to be associated with different types of BPR projects. Although the results of BPR are frequently less dramatic than claimed by its advocates, well‐conceived and managed projects can help the firm on a path of corporate transformation.</jats:p>
|
Accelerating change: financial industry experiences with BPR
|
[
"Drew Stephen A.W. "
] |
https://doi.org/10.1108/02652329610130145
| 2,002 |
July
|
10.1108/02652329710194955
|
<jats:p>Customer satisfaction is increasingly considered to be a basic determinant of business success, one that has considerable effect on firm performance (customer retention, re‐purchase and profitability). Seeks to add to previous but limited attempts to assess the service providers’ understanding of the satisfaction of their customers. The indirect assessment of customer satisfaction draws on management’s ability to differentiate between the quality of the provided services as perceived by themselves and as they think it is perceived by their customers. Develops a service satisfaction construct by making use of previous research instruments that have been developed to assess customer satisfaction from the customers’ perspective. Contests and tests empirically a five‐dimensional construct which comprises interactive, corporate, physical, price and convenience dimensions. Uses empirical data from a sample of 270 retail bank managers in Greece in order to test the hypotheses.</jats:p>
|
Another look into the agenda of customer satisfaction: focusing on service providers’ own and perceived viewpoints
|
[
"Athanassopoulos Antreas D. "
] |
https://doi.org/10.1108/02652329710194955
| 2,002 |
July
|
10.1108/02656710010298553
|
<jats:p>Discusses the development of a 26‐item scale for assessing service quality in a UK construction professional service context. The research builds upon work undertaken by service marketing academics in the USA who have developed a generic service quality measurement instrument (SERVQUAL). The data collection (involving the assessment of 244 professionals by their clients) and analysis stages of the research are described in detail. The findings of the research are that construction professional service quality can be described as a four‐dimensional construct (the writer has called the factors “what”, “how”, “when” and “who”), and that the assessment scale possesses both reliability and validity. Concludes with a discussion of the possible future uses of this scale.</jats:p>
|
Measuring UK construction professional service quality: the what, how, when and who
|
[
"Hoxley Michael "
] |
https://doi.org/10.1108/02656710010298553
| 2,002 |
July
|
10.1108/02656710010306166
|
<jats:p>This paper adopts a critical perspective in seeking to inquire how TQM‐related models, developed initially in large organisations, are applied in the SME context. Using a grounded inductive approach, a study is made of 20 SME cases, where a quality model, the balanced scorecard, has been applied. A grounded model is derived which shows the critical factors in regard to the principles of TQM, when quality models are applied in an SME context. The findings indicate TQM, when a quality model is applied in an SME context. The findings indicate that SMEs can be compromised by the mechanistic and formalised nature of such models, which the SMEs consider as adding bureaucracy, while needing to remain flexible and innovative in a very dynamic environment over which they have little control.</jats:p>
|
Quality models in an SME context
|
[
"McAdam Rodney "
] |
https://doi.org/10.1108/02656710010306166
| 2,002 |
July
|
10.1108/02656710010319847
|
<jats:p>In this paper, the two main approaches employed up to now in quality‐related surveys, namely the technique‐oriented and the activity‐oriented ones, are discussed, showing their relative advantages and weaknesses. Then, a new method of surveying quality management, based on the analysis of quality‐related information flows, is presented and discussed. In order to illustrate the comparative advantages of this new measure‐oriented approach, some results from a field survey on Italian white goods manufacturers are discussed. Results provide evidence on the power of the new approach here presented to disclose new aspects of quality management that could have been overlooked by other approaches. Moreover, it is shown that the new approach is considerably more efficient than others in terms of time consumption for the data collection phase with respect to the depth of information collected.</jats:p>
|
Surveying quality management
|
[
"Bavagnoli Gabriele ",
"Perona Marco "
] |
https://doi.org/10.1108/02656710010319847
| 2,002 |
July
|
10.1108/02656710010325101
|
<jats:p>Quality has been identified as a key competitive weapon in the global market. Chinese firms are making considerable effort in implementing quality management in order to gain global competitiveness. The purpose of this study is to compare and contrast manufacturing strategies and business practices between TQM and traditional (or non‐TQM) firms in the Chinese manufacturing industry. This study explores the differences that may exist between TQM and traditional non‐TQM firms in manufacturing strategies and business practices by analyzing survey results of 243 Chinese manufacturing firms. Differences between TQM and traditional non‐TQM firms are investigated in several respects.</jats:p>
|
Quality management and manufacturing strategies in China
|
[
"Lee Choong Y. ",
"Zhou Xiaomu "
] |
https://doi.org/10.1108/02656710010325101
| 2,002 |
July
|
10.1108/02656710110365296
|
<jats:p>One of the major obstacles contributing to the cost, time and efficiency of improving the quality output of manufacturing systems is the propagation of defectives or errors through the system. Conventional individual control chart design does not address the problem of the interrelation of the processes adequately. Owing to the increasing complexity of manufacturing systems as well as the problems caused by the natural variability of the systems, trial‐and‐error methods are the most commonly used technique for the implementation of the control charts. Trial‐and‐error methods are very costly, time consuming and highly disruptive to the real system. Hence, a systematic and holistic computer‐based methodology is proposed in this paper to obtain a control chart configuration which improves productivity and quality, and reduces cost. Simulation is used as a platform to conduct the control chart system design because different scenarios can be tested off‐line so that statistical process control can be performed effectively without making costly mistakes and disturbing the real system.</jats:p>
|
System level improvement using discrete event simulation
|
[
"Spedding T.A. ",
"Chan K.K. "
] |
https://doi.org/10.1108/02656710110365296
| 2,002 |
July
|
10.1108/02656710210427566
|
<jats:p>The extent to which an organisation is successful can be influenced by a number of its strategies and business initiatives. This success can be measured internally, using traditional measures such as profitability, return on net assets and cash flow. Equally, this success can also be measured in terms of external measures such as growth, the competition and the impact of a changing business environment. This paper attempts to assess the association between the extent to which TQM initiatives have been successfully implemented and the changes in performance measures both internal and external. This has been done by analysing benchmarking data collected from nearly 450 service organisations from the North East of England. The survey results suggest that the TQM enablers have the greatest impact upon operational performance and then business performance, but only limited impact on external measures of sustainability such as business growth, competitive advantage and change management.</jats:p>
|
TQM enablers and business sustainability
|
[
"Robson Andrew ",
"Prabhu Vas B. ",
"Mitchell Ed "
] |
https://doi.org/10.1108/02656710210427566
| 2,002 |
July
|
10.1108/02656719410051643
|
<jats:p>Since 1987, 17 businesses have won the US Baldrige Quality Award,
established to promote awareness of quality management among US
businesses. Assesses the financial and competitive performances of these
17 companies. Previous research with respect to the quality‐performance
relationship has shown a positive relationship between quality
improvement and financial or market share performance. Finds that while
substantial improvements in operations performance characteristics among
Baldrige Award winners have coincided with the implementation of quality
improvement programmes, these improvements have not always resulted in
financial success. Firms should therefore view quality improvement
programmes as a method for building a strong competitive foundation, not
as a panacea guaranteed to result in economic health.</jats:p>
|
A Performance Assessment of the US Baldrige Quality Award Winners
|
[
"Wisner Joel D. ",
"Eakins Stan G. "
] |
https://doi.org/10.1108/02656719410051643
| 2,002 |
July
|
10.1108/02656719410051661
|
<jats:p>Total quality management programmes emphasizing continuous improvement
have become increasingly popular as companies perceive the importance of
quality in maintaining or enhancing their competitive position. Although
improvement programmes are extremely valuable, they do not eliminate the
need for control. Unfortunately, companies striving for quality
improvement may de‐emphasize, or even abandon, the use of process
control charts, believing that process control cannot be applied during
periods of change. There is a need for a procedure formally linking the
methodology of statistical process control – which assumes process
stability – to the management of quality improvement programmes – which
assumes constant positive change. Provides a procedure to develop and
use process goal charts. The procedure uses a straightforward adaptation
of the standard process control chart methodology to support and control
the planned change of a continuous improvement programme. The procedure
is illustrated with a simple example and possible extensions of the
procedure are suggested.</jats:p>
|
Process Goal Charts for Quality Improvement Programmes
|
[
"White Edna M. ",
"Kaighobadi Mehdi ",
"Wharton T.J. "
] |
https://doi.org/10.1108/02656719410051661
| 2,002 |
July
|
10.1108/02656719410056459
|
<jats:p>Reviews the literature dealing with the nature and characteristics of
service and applies it to 30 selected services with the objective of
synthesizing a classification scheme to recognize operational
similarities between services. This has the purpose of enabling learning
by comparison of services which would normally be thought of as being
different, and also to enable examination of service quality in the
other two articles completing the series. Some of the reasons given for
the growth of services are found to be the provision of new services,
the possibilities created by new technology, the development of producer
services and introduction and emphasis of services to differentiate and
augment goods products. Given the resultant diversity of service the
Standard Industrial Classification is a poor indicator of service
content. In what ways should service be studied? One view is that study
should be unified and theories developed which are capable of embracing
both goods and services. A second view is that distinctions need to be
studied to avoid any assumption that theories and approaches developed
in a manufactured goods context automatically can be applied to
services. In contrast to both of these, what actually happens in many
services is that they are often developed and staffed by people who have
little direct experience of, and have no accessible means of building
on, the successful approaches taken by other services. Uses several of
the theoretical and empirical ways in which services have been
categorized to classify the range of services. Resolves subjective
assessment of labour intensity, contact, interaction, tailoring,
intangibility, and recipient into five groups –personal, shop,
professional, mass and factory services – which partially confirms but
also extends earlier classification schemes.</jats:p>
|
Total Quality Management in Services
|
[
"Dotchin John A. ",
"Oakland John S. "
] |
https://doi.org/10.1108/02656719410056459
| 2,002 |
July
|
10.1108/02656719410057935
|
<jats:p>Research was undertaken on the effects of quality improvement activities
on business performance. The investigation began by developing a
classification system to ensure all business performance benefits
(tangible and intangible) were included for analysis. Questionnaires
and structured interviews, involving the participation of over 200
companies, were used as the main tools for the investigation. An
analysis of the results enabled a TQM quality activity model to be
developed which classify 65 quality activities by their prime effect.
This model was designed to assist companies in the planning of TQM and
the targeting of quality activities. The research identified the
difficulties organizations and researchers have in measuring the effects
of quality activities.</jats:p>
|
An Evaluation of the Effects of Quality Improvement Activities on Business Performance
|
[
"Mann Robin ",
"Kehoe Dennis "
] |
https://doi.org/10.1108/02656719410057935
| 2,002 |
July
|
10.1108/02656719410057962
|
<jats:p>The use of Statistical Process Control (SPC) techniques for monitoring manufacturing processes in mass production is relatively easy. In small‐batch manufacture, however, such techniques can be difficult to implement due to lack of sufficient data to establish control decisions for control charts. Most of the early proposed solutions emphasized the product rather than the process, whereas many of the recently developed approaches favoured monitoring the process and not the product. All such approaches suggest the use of data transformation. The aim is to normalize the differences in the process mean and the variability for different components. Once an appropriate transformation is made, then sample data related to different components can be plotted on the same chart using sample statistics of the transformed data. An important part of transformation is the determination of process parameters for the component. Several methods for determining such parameters have already been suggested in the literature. Presents an alternative method for estimating the process parameters, based on the Group Technology (GT) concept. Generally speaking, the methodology consists of four steps, i.e. Classification and Coding (C&C), family formation, retrieving data, and estimating the process parameters. Discusses the characteristics of a C&C system for SPC and presents the details of its structure. Finally, based on the proposed structure, uses a flowchart to explain the procedure along with a practical application.</jats:p>
|
The Application of Group Technology Concept for Implementing SPC in Small Batch Manufacture
|
[
"Al‐Salti Mamoun ",
"Statham Anthony "
] |
https://doi.org/10.1108/02656719410057962
| 2,002 |
July
|
10.1108/02656719410062885
|
<jats:p>Examines the impact of the intensity level of Just‐in‐time (JIT) on
quality. The intensity level of JIT is operationalized as a function of
four variables: the existence of JIT as a timebased technology; the
utilization of JIT to a certain extent; the integration of JIT with
other time‐based technologies such as Group Technology (GT), Design for
Manufacturability (DFM) and Total Quality Management (TQM); and the
percentage of facilities that has been converted to using JIT. The term
“quality” in this study is a composite construct of product quality,
manufacturing workmanship, design and engineering quality, and vendor
quality. This study was based on empirical data collected from 165
manufacturing firms in three industry groups in the USA: industrial
machinery equipment, electronic and electric machinery equipment, and
transport equipment. The two digit Standard Industrial Classification
Codes (SIC) for these industry groups are 35, 36 and 37 respectively.
The analysis of the results suggests that statistically significant
differences in quality exist among firms with different intensity levels
of JIT. The study has many implications for both academicians and
practitioners.</jats:p>
|
Measuring the Intensity Level of Just‐in‐Time Activities and Its Impact
on Quality
|
[
"Youssef Mohamed A. "
] |
https://doi.org/10.1108/02656719410062885
| 2,002 |
July
|
10.1108/02656719410064685
|
<jats:p>Solving an optimal test or inspection interval is a relevant problem for
a machine that is subject to random failures when failures can only be
revealed by periodic inspection or testing. Frequent testing increases
the testing costs, while infrequent testing leads to increasing downtime
and loss of production. Develops optimal test intervals and approximate
analytical results. The accuracies are studied numerically. The results
can also be used for optimizing the availability of standby components
without economic considerations.</jats:p>
|
A Note on Optimal Inspection Intervals
|
[
"Vaurio Jussi K. "
] |
https://doi.org/10.1108/02656719410064685
| 2,002 |
July
|
10.1108/02656719510076276
|
<jats:p>Considers the problem of determining economic statistical <jats:italic>np</jats:italic>‐control chart designs under the fuzzy environment of closely
satisfying type I and II errors. Goes on to model the problem as fuzzy
mathematical programming, and uses a heuristic method to obtaining the
solution.</jats:p>
|
Economic statistical np‐control chart designs based on fuzzy
optimization
|
[
"Wang Reay‐Chen ",
"Chen Chung‐Ho "
] |
https://doi.org/10.1108/02656719510076276
| 2,002 |
July
|
10.1108/02656719510087292
|
<jats:p>Research on quality in Japan has emphasized technical issues, but
there is much to be learned from more organizational elements. Presents
material from major Japanese corporations on the role of the centre in
quality, the organizing of quality training, and long‐term planning for
quality. The research was carried out over four visits to Japan between
1989 and 1992. Emphasizes that there are still quality lessons to be
learned from Japan.</jats:p>
|
Organizing for total quality
|
[
"Westbrook Roy "
] |
https://doi.org/10.1108/02656719510087292
| 2,002 |
July
|
10.1108/02656719510087300
|
<jats:p>Over the past few years, considerable attention has been focused on
the implementation and usage of quality improvement and related
techniques to the service industry. Reports on an ongoing project to
implement a quality maintenance system (QMS) in a military maintenance
organization. Total quality management (TQM) concepts are applied as a
management tool to improve the quality of maintenance services.
Identifies and analyses the nature of the maintenance problem and its
causes using data collected over 12 months. Finds that the low
serviceability rate of vehicles needs to be improved. Indicates that TQM
concepts can be applied effectively to maintenance services. Although
the impact of the QMS has not been fully felt, employee participation,
education and supervision surfaced as critical success factors during
this stage of the implementation process.</jats:p>
|
Implementing a quality maintenance system in a military
organization
|
[
"Goh Mark ",
"Tay Guan‐How "
] |
https://doi.org/10.1108/02656719510087300
| 2,002 |
July
|
10.1108/02656719510089920
|
<jats:p>Illustrates how quality function deployment (QFD) can be used to
measure customer satisfaction in educational institutions. Specifically,
utilizes QFD in evaluating the MBA programme at Grand Valley State
University. The inputs for the QFDs were obtained through several
brainstorming sessions of MBA students, faculty members, administrators,
and business people. The preliminary results of the pilot field test
show that QFD is a very useful tool in ascertaining customer desires,
prioritizing them, and directing organizational resources towards
customer satisfaction.</jats:p>
|
QFD application in an educational setting: a pilot field study
|
[
"Pitman Glenn ",
"Motwani Jaideep ",
"Kumar Ashok ",
"Cheng Chun‐Hung "
] |
https://doi.org/10.1108/02656719510089920
| 2,002 |
July
|
10.1108/02656719510089939
|
<jats:p>For firms to compete successfully on quality, the total quality
management (TQM) philosophy must be integrated into all aspects of the
organization. Quality function deployment (QFD) provides a systematic
process for integrating TQM into new product development activities. QFD
combines various design engineering and managerial tools to create a
customer‐oriented approach to developing new products. QFD provides a
means for organizations to “delight” customers by including
their voice into the product design process. Proposes to demonstrate how
QFD can be used as a mechanism for incorporating TQM into the product
design process. Provides a case study illustrating the use of QFD by the
Chrysler Motors Corporation, as well as preliminary conclusions on the
use of QFD to facilitate TQM in new product development.</jats:p>
|
Quality function deployment: total quality management for new
product design
|
[
"Lockamy Archie ",
"Khurana Anil "
] |
https://doi.org/10.1108/02656719510089939
| 2,002 |
July
|
10.1108/02656719510090018
|
<jats:p>The effects of the choice of inspection level are poorly understood
by many manufacturing companies and frequently result in waste or
customer dissatisfaction. Describes the use of a quality simulation
technique to generate cost data related to manufacturing quality
performance and inspection strategies. Reviews underlying ideas
concerning quality characteristics, process capability and quality
performance measures and describes the simulation assumptions and
technique. Presents simulation results which show the quality‐related
costs associated with various inspection strategies for a range of
quality performance.</jats:p>
|
Choice of inspection strategy using quality simulation
|
[
"Tannock James D.T. "
] |
https://doi.org/10.1108/02656719510090018
| 2,002 |
July
|
10.1108/02656719510093538
|
<jats:p>Examines the relationship between perceived service quality and
five dimensions of service quality (tangibles, reliability,
responsiveness, assurance and empathy) identified by Parasuraman for the
three types of service (pure service, mixed service and
quasi‐manufacturing service) identified in Chase and Tansik’s model. The
least squares regression reveals that the reliability dimension is
statistically significant for all three types of services. Tangibles is
the critical dimension for mixed services while empathy is important for
quasi‐manufacturing services. Also provides directions for training and
management development efforts for improving the critical dimensions by
using focus groups.</jats:p>
|
Service quality: implications for management development
|
[
"Gupta Atul ",
"Chen Injazz "
] |
https://doi.org/10.1108/02656719510093538
| 2,002 |
July
|
10.1108/02656719510093565
|
<jats:p>Total quality management (TQM) represents a major philosophical
revolution in the management of organizations. Compared with industries,
academia has lagged behind in the adoption of the TQM principles. One of
the most critical challenges to the business schools is to provide
students with a comprehensive understanding of TQM. Presents a
nontraditional approach to teaching a TQM course to undergraduate
business students. The most salient features of this experience are
student empowerment and practising the TQM principles in‐class. This
experiential learning approach was well received by the students.
Discusses implications of such an approach to teaching TQM and other
courses in a business school.</jats:p>
|
TQM for business students: an experiential learning approach
|
[
"Golhar Damodar Y. ",
"Ahire Sanjay L. "
] |
https://doi.org/10.1108/02656719510093565
| 2,002 |
July
|
10.1108/02656719510097480
|
<jats:p>To address quality problems facing the public buildings in the
Southern African Development Community (SADC) countries, the industries
must pursue and implement an appropriate quality management system.
Discusses the need for an appropriate quality management system in the
Botswana construction industry as a case study in the initial sections.
Data on quality management problems were collected from 15 public
building projects, as a first part of this two‐part research project. A
postal questionnaire was circulated to site managers. Project
consultants (architects, quantity surveyors, structural engineers and
service engineers) were interviewed on identical basic areas. Identifies
the factors affecting quality management in construction processes.
These factors form the primary hypothesis of this research project,
which the second part of this research should test, through an in‐depth
study. Leads towards developing a quality management system.</jats:p>
|
Quality management in the SADC construction industries
|
[
"Rwelamila P.D. "
] |
https://doi.org/10.1108/02656719510097480
| 2,002 |
July
|
10.1108/02656719510097499
|
<jats:p>Describes the introduction of a quality costing system, using the
process model, within a division of GEC Alsthom Engineering Systems Ltd.
The system was introduced to identify and prioritize improvement areas
within the context of a continuous improvement programme. Includes a
critical review of a former quality costing system within the division
based on the prevention, appraisal and failure model. Initial work
focused on the use of the IDEF methodology, recommended in BS 6143: Part
1: 1992, to model major business processes. However, this approach was
found to be inappropriate as the models created were complex and failed
to gain widespread acceptance within the division. A hybrid model, using
integrated flowcharts, was developed; this proved successful in securing
understanding and ownership of major processes. Indicates a cost of
non‐conformance of approximately 10 per cent and identifies four main
areas for improvement activities.</jats:p>
|
A hybrid model for process quality costing
|
[
"Goulden Clive ",
"Rawlins Louise "
] |
https://doi.org/10.1108/02656719510097499
| 2,002 |
July
|
10.1108/02656719510097507
|
<jats:p>Due to the increase in the use and importance of co‐ordinate
measuring machines (CMM) in manufacturing systems, it is necessary to
develop reliable and accurate performance tests for their verification
to assure the quality of manufactured components. Presents general
requirements and a classification of test methods. Surveys and compares
some performance methods to evaluate CMM and concludes that is necessary
to find a multi‐purpose method that is quick and easy to use and which
could be widely accepted by manufacturers and users.</jats:p>
|
Co‐ordinate measuring machines
|
[
"Miguel P.A.C. ",
"King T.G. "
] |
https://doi.org/10.1108/02656719510097507
| 2,002 |
July
|
10.1108/02656719510101169
|
<jats:p>Most research on the process control charts concentrates on the
economic design of its parameters. Reduction of variance as a control
decision has not been researched. Presents a model for optimal decision
on variance reduction and includes the rejection losses of the
non‐conforming units increasing due to increased variance, Taguchi loss
of the conforming units, and the cost of reducing variance. Optimal
policies are derived analytically for uniform distribution and
numerically for normal distribution. Applications of the model to the
area of machine replacement and global manufacturing are suggested.</jats:p>
|
Optimal process variance under Taguchi loss
|
[
"Mukhopadhyay Samar K. ",
"Chakraborty Debopam "
] |
https://doi.org/10.1108/02656719510101169
| 2,002 |
July
|
10.1108/02656719510101222
|
<jats:p>Inspection for quality of product is performed mostly at the end of
the production line. Therefore, non‐conformance is known at the time it
is inspected. One solution is applying in or between process inspection.
Moreover, in or between processes the required correction can be
performed before parts are manufactured by the subsequent process.
Compares two sequences of in‐process inspection and correction
facilities. The first is where the correction is made concurrently with
the process (reworking). The second involves establishment of a separate
correction facility and therefore correction is performed separately
(correcting). Uses process, inspection and correction costs as an
economical measurement of accepted product for both sequences. On the
other hand, an accepted product is not always perfectly on its target
value, which will eventually result in loss to the customer. Uses a
model of the sum of these costs and loss to determine the best sequence.</jats:p>
|
On the in‐process inspection and correction facilities
|
[
"Irianto Dradjad "
] |
https://doi.org/10.1108/02656719510101222
| 2,002 |
July
|
10.1108/02656719510101240
|
<jats:p>Attempts to explain the dimensions of total quality management
(TQM) in service systems. There are varied perspectives in
conceptualizating, articulating and implementing TQM in a very large
number of differentiated service organizations. Aims to synthesize these
perspectives and present an example of TQM implementation in a banking
system. Proposes a conceptual model for measuring the effectiveness of
TQM in service systems.</jats:p>
|
Understanding TQM in service systems
|
[
"Lakhe R.R. ",
"Mohanty R.P. "
] |
https://doi.org/10.1108/02656719510101240
| 2,002 |
July
|
10.1108/02656719510101277
|
<jats:p>Service systems that require failure rate below a predetermined
value usually need maintenance in order to operate at that level of
reliability. One major issue in maintenance systems is the optimal
maintenance schedule that incurs minimum total cost. Considering fixed
inflation rate and failure rate variation after maintenance, an
algorithm of balanced maintenance scheduling is developed. The algorithm
provides an optimal number of replacement and preventive maintenance to
minimize the total maintenance cost over a certain planning period. A
numerical example is demonstrated and compared with the results reported
by other researchers.</jats:p>
|
A balanced maintenance schedule for a failure‐prone system
|
[
"Sarker Bhaba R. ",
"Yu Junfang "
] |
https://doi.org/10.1108/02656719510101277
| 2,002 |
July
|
10.1108/02656719510145819
|
<jats:p>Quality has been proven to be an important strategic weapon in
order to survive in today’s highly competitive business environment. To
build quality in products and services requires organizations to
implement a quality management system which is accepted internationally.
BS 5750 which is similar to ISO 9000 helps achieve this objective.
Service industries are also striving towards excellence in service and
therefore require a quality system. Shows the result of an initial study
conducted on an electrical contracting company. Assessments on existing
management systems were conducted and recommendations provided for the
next course of action to ensure successful implementation of BS 5750 in
this company. BS 5750 provides a foundation in the quest towards total
quality management.</jats:p>
|
A quality system assessment on an electrical contracting company
based on BS 5750
|
[
"Yusof Sha’ri M. "
] |
https://doi.org/10.1108/02656719510145819
| 2,002 |
July
|
10.1108/02656719610110014
|
<jats:p>Quality initiatives have become widespread in recent years. However, the diverse meanings attached to quality initiatives make it a seductive and slippery philosophy of management and an elusive topic of study. Many books champion the cause of quality management but few address its meaning or reflect on its practical implementation or social significance. Attempts to introduce a fresh perspective to open up a different research agenda for those investigating quality initiatives and to stimulate discussion and debate between the “gurus” of quality and those who have studied its theory and practice.</jats:p>
|
Quality management, problems and pitfalls: a critical perspective
|
[
"Wilkinson Adrian ",
"Willmott Hugh "
] |
https://doi.org/10.1108/02656719610110014
| 2,002 |
July
|
10.1108/02656719610110050
|
<jats:p>Develops a framework for planning, developing and implementing an effective quality management system to satisfy the ISO 9002 quality assurance standard for any medium‐to large‐size PCB (printed circuit board) plant in China. Suggests that the approach can equally be applied to plants which are not located in China as long as the management recognizes the cultural, worker education and quality awareness problems. Includes plans to assess the extent to which the pre‐existing documented quality management system is ready to meet ISO 9002 requirements and the corrective actions required to improve it. Proposes that this framework will be extremely useful in establishing and maintaining effective quality systems for similar PCB plants in China, as well as in Hong Kong, looking to achieve ISO 9002 registration. The proposed 14‐step implementation strategy is based on the experiences of a real case study of the successful ISO 9002 registration of a 500‐employee PCB plant in Hong Kong.</jats:p>
|
The PCB industry in Hong Kong and China
|
[
"Tang C.L. ",
"Rao Tummala V.M. "
] |
https://doi.org/10.1108/02656719610110050
| 2,002 |
July
|
10.1108/02656719610114371
|
<jats:p>Describes the important contributions of quality gurus like Deming, Juran, Crosby, Feigenbaum, Ishikawa and Garvin which led to the evolutionary development of Strategic Quality Management (SQM). In addition, the core concepts of SQM, namely, customer focus, leadership, strategic quality planning, design quality, speed and prevention, people participation and partnership, fact‐based management and continuous improvement are identified and are compared with Malcolm Baldrige and European Quality Award criteria and ISO 9001 certification requirements. Also a framework for implementing strategies based on these seven core concepts is recommended. Develops a comparative analysis of Malcolm Baldridge and European Quality Awards, and ISO 9001 requirements.</jats:p>
|
Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification
|
[
"Rao Tummala V.M. ",
"Tang C.L. "
] |
https://doi.org/10.1108/02656719610114371
| 2,002 |
July
|
10.1108/02656719610116063
|
<jats:p>Provides a comprehensive and evaluative account of product reliability across a number of different dimensions. Through utilizing secondary sources of data and supported by some preliminary qualitative research findings, attempts to decompose those elements which have a direct relevance to product reliability improvement. To this end, provides a conceptual framework which can be integrated within the whole business interaction entities to enable reliability to be adequately considered throughout the life cycle phases.</jats:p>
|
Modern approaches to product reliability improvement
|
[
"Ahmed Josim U. "
] |
https://doi.org/10.1108/02656719610116063
| 2,002 |
July
|
10.1108/02656719610118106
|
<jats:p>Explains that the rapid growth of artificial intelligence techniques, especially neural networks and knowledge‐based systems, have paved the way for the development of an intelligent and real‐time manufacturing information system. By efficiently utilizing the specific domain representation in a production cell, an intelligent system can manage the complex issues concerning the structure and character of the product, goals of the manufacturing unit and provide production guidance accordingly. Addresses issues in manufacturing intelligence through two case studies that demonstrate the feasibility of a real‐time quality control in changing environmental conditions. The quality and the factor of acceptability are determined by the intelligent agent. These intelligent agents involve the use of an artificial neural network system and, in some cases, a knowledge‐based system to control and operate, in real‐time, the functions of an inspection process in manufacturing. Addresses the design issues of interest, especially setting up global routines which can be used in a common platform to control a machine tool, interpret the sensor inputs, monitor the quality of products, and take corrective actions on a real‐time basis.</jats:p>
|
Real‐time architecture for advanced quality monitoring in manufacturing
|
[
"Shetty Devdas ",
"Motiwalla Luvai ",
"Kondo Jun ",
"Embong Saat ",
"Kathawala Yunus "
] |
https://doi.org/10.1108/02656719610118106
| 2,002 |
July
|
10.1108/02656719610128529
|
<jats:p>Describes the current industrial scenario which is marked by the proliferation of theoretical ideas and concepts on total quality management (TQM) proclaimed by numerous quality management and engineering experts. Insists on the need to streamline these ideas and concepts so that TQM programmes in manufacturing firms are focused effectively towards quality enhancement strategies. Calls for replacing the traditional terminology, TQM, with that of strategic quality management (SQM) with an updated definition. Presents the main results of investigations made during a long research carried out in this direction which began with the identification of a TQM framework of reference on the basis of the old single manufacturer model and culminated in the evolution of a focused SQM system model. Concludes by briefing the major findings of the research and mentions the possibility of exploiting artificial intelligence techniques like expert systems for carrying out SQM practices more effectively.</jats:p>
|
A focused system model for strategic quality management
|
[
"Aravindan P. ",
"Devadasan S.R. ",
"Selladurai V. "
] |
https://doi.org/10.1108/02656719610128529
| 2,002 |
July
|
10.1108/02656719610128574
|
<jats:p>The reliability of a product is generally concerned with failures during its operating life. Accelerated (stress) burn‐in before shipment will reject poor quality products and avoid a high initial mortality rate in residual life. It is justified when the expected proportion of a product being defective is high in the infant stage and where early removal of defects will improve reliability in service. Studies economic designs of stress screening plans where every finished product is subject to burn‐in. Examines the optimal burn‐in time in minimizing total testing, manufacturing, quality and reliability costs. Discusses the effect of burn‐in stress level.</jats:p>
|
Cost optimization of accelerated burn‐in
|
[
"Hui Y.V. ",
"Lu W.L. "
] |
https://doi.org/10.1108/02656719610128574
| 2,002 |
July
|
10.1108/02656719610128583
|
<jats:p>Suggests that the implementation of TQM systems in the tourist industry is still a recent phenomenon to which little research has been dedicated. Examines problems in initiating total quality management systems in Valencian hotel firms according to the evaluation criteria of the European Quality Award, comparing results with both customers’ and management’s perspective. Shows that a serious gap exists between the quality perceived by the customer and the self‐assessment of quality by the management team. The empirical evidence presented typifies a firm hardly oriented to the market and whose TQM systems need important improvements to increase the satisfaction of the customer, to reduce service variability and to improve the management of customer‐employee interactions.</jats:p>
|
Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis
|
[
"Camisón César ",
"Flor Marisa ",
"Cruz Sonia ",
"Küster Inés "
] |
https://doi.org/10.1108/02656719610128583
| 2,002 |
July
|
10.1108/02656719610150588
|
<jats:p>Examines the total quality management (TQM) programmes of Maquiladora operations located on the Mexican border and benchmarks their quality practices<jats:italic>vis‐à‐vis</jats:italic>those in the USA. Six domains of TQM programmes (information and analysis, strategic quality planning, human resource development and management, management of process quality, customer focus and satisfaction, and quality and operational results) were investigated; these domains were based on the Baldrige Award criteria. The results identify areas of improvement for both Maquiladora and US operations. Maquiladora operations need to improve customer focus and satisfaction, and employee training, whereas US operations need to improve quality and operational results, information and analysis, management of process quality, human resource development and strategic quality planning. Overall, the results suggest that US companies relocating their operations to the Maquiladora zone can obtain a competitive advantage in terms of both lower costs and implementation of TQM programmes.</jats:p>
|
Benchmarking Maquiladora operations relative to those in the USA
|
[
"Prasad Sameer ",
"Tata Jasmine ",
"Thorn Ron "
] |
https://doi.org/10.1108/02656719610150588
| 2,002 |
July
|
10.1108/02656719610367560
|
<jats:p>Proposes a quality assurance model for the development of a computer‐based information system covering the different system life cycle stages. A field investigation for the information systems in a selected number of organizations in Kuwait revealed that a limited number of organizations have a quality assurance department, and limited evaluation procedures were implemented. Emphasizes the need for applying the concept of quality assurance to obtain a high quality of software product.</jats:p>
|
A quality assurance model for an information system development life cycle
|
[
"Abdallah Mohamed H. "
] |
https://doi.org/10.1108/02656719610367560
| 2,002 |
July
|
10.1108/02656719710165419
|
<jats:p>Asserts that the concept of quality circle autonomy includes the issues of members’ development, relations with middle managers and supervisors, determining time of meetings, evaluating suggestions, selecting discussion topics, applying solutions and electing leaders. Investigates these dimensions in one Japanese and one French subsidiary in Greece. Findings show that in situations of limited autonomy, quality circle members raise no demands for more. On the other hand, when autonomy is ceded to members without their input, not only do they not demand more but, on the contrary, they may wish for the abolition of certain prerogatives requiring responsibility. Contends that quality circles possess practically insignificant bargaining power and that the satisfaction of their demands depends mostly on management benevolence, a fact likely to obstruct members’ claims for, and sustenance of, substantial autonomy. Suggests that future research focuses on the relationship of quality circle autonomy and creativity.</jats:p>
|
Quality circle autonomy: evidence from a Japanese subsidiary and a Western subsidiary
|
[
"Stavroulakis Dimitris "
] |
https://doi.org/10.1108/02656719710165419
| 2,002 |
July
|
10.1108/02656719710165491
|
<jats:p>Considers an extension of the non‐homogeneous Poisson process to describe the software failure process more appropriately. This extension introduces a new structure for the intensity function of the non‐homogeneous Poisson process. Using this intensity function, develops a mathematical model to determine the optimal allocation of resources to be spent during the development to maximize the reliability within a budget. </jats:p>
|
Software reliability estimation and optimization
|
[
"Suresh Nalina ",
"Babu A.J.G. "
] |
https://doi.org/10.1108/02656719710165491
| 2,002 |
July
|
10.1108/02656719710170693
|
<jats:p>Looks at how the construction industry’s demand for better management of quality in construction projects is becoming increasingly important for every project participant. Says that one important aspect of a quality improvement programme is the cost of quality which is relatively new to participants of construction projects. Describes the results of a survey among professionals in the construction industry on the issues relating to the management of quality and especially its cost. Shows that results of the investigation indicate, among others, the importance of client role in determining the quality of the end product; the usefulness of information on non‐conformances in preventing failures and improving a process; problems with ground conditions; how most failure costs can be eliminated; how the contractor’s role should include anticipating of problems; and how information on the cost of failures can be an indicator of weaknesses and assist in preventing the same failure in the future.</jats:p>
|
Some observations on the issues of quality cost in construction
|
[
"Abdul‐Rahman Hamzah "
] |
https://doi.org/10.1108/02656719710170693
| 2,002 |
July
|
10.1108/02656719710170738
|
<jats:p>Notes that after‐sales field service has become an established competitive differentiator among equipment manufacturers. From the service provider’s perspective, effective field service management is essential for operational productivity, customer satisfaction and retention, and profitability. Benchmarking is a process for measuring a firm’s performance against the best‐in‐class, and using such an analysis to meet or exceed the best‐in‐class performance. Develops a benchmarking approach that utilizes customer satisfaction survey results in conjunction with a zero defects metric. The applicability of this method is demonstrated through its use in competitive and internal benchmarking of equipment field services in the case of a European office‐equipment manufacturer.</jats:p>
|
Benchmarking field services using a zero defects approach
|
[
"Behara Ravi S. ",
"Lemmink Jos G.A.M. "
] |
https://doi.org/10.1108/02656719710170738
| 2,002 |
July
|
10.1108/02656719710181303
|
<jats:p>Proposes that the improvement of an existing quality management system (QMS) through flexibility and innovation will increase product and service quality, which will in turn enhance and advance the organization’s business objective. Explores the “segmentalist” and “integrative” concepts within the context of construction firms. Findings from a research project suggest that these should be removed from or implemented into the organization where necessary. Believes that organizations must adopt the “integrative” approach which looks ahead into the challenges of the future rather than the “segmentalist” approach which is contented with past accomplishments. Suggests that a corporate renaissance must be created within the organization to take on these challenges and to implement change and innovation. It is therefore necessary to develop the humanistic factors and a “participatory management” environment. However, in so doing, the technical aspects are also of importance and should not be totally ignored. These are collectively the key elements to maintaining a quality management system effectively.</jats:p>
|
The effective maintenance of quality management systems in the construction industry
|
[
"Pheng Low Sui ",
"Faizathy Omar Hennie "
] |
https://doi.org/10.1108/02656719710181303
| 2,002 |
July
|
10.1108/02656719710181385
|
<jats:p>Reports the results of an exploratory study which examined the potential of using “conversational” information from the Internet to enhance product quality. Examines and sorts archived messages to evaluate potential for using them to supplement the quality function deployment (QFD) and quality improvement (QI) story processes. </jats:p>
|
Using Internet conversations to improve product quality: an exploratory study
|
[
"Finch Byron J. ",
"Luebbe Richard L. "
] |
https://doi.org/10.1108/02656719710181385
| 2,002 |
July
|
10.1108/02656719710186191
|
<jats:p>Aims to explore the role of management and control of quality in a process industry. Specifically, focuses on the current practices in the process of making cheese. Develops a survey instrument to measure managers’ perceptions regarding the extent to which various quality management procedures are implemented in the production of cheese. Reveals several interesting observations: for instance, many of the managers believed that implementing more quality control procedures positively contribute towards better quality, increased productivity, and improved exporting capabilities. Moreover, employee training was viewed as a critical factor to the success of TQM initiatives in organizations. Reports other interesting results relating to the different types of tests that are commonly employed during the production of cheese and whether every plant should have a separate quality control department.</jats:p>
|
The management and control of quality in a process industry
|
[
"Chaudhry Sohail S. ",
"Tamimi Nabil A. ",
"Betton John "
] |
https://doi.org/10.1108/02656719710186191
| 2,002 |
July
|
10.1108/02656719710186236
|
<jats:p>Surveys 14 companies, winners of the Australia Quality Award between 1989 and 1993, regarding the dynamics of the change processes which led to their achievement of the awards. Hypothesizes that the organizations which won the award have successfully managed the process of complex organizational change. The survey was designed to test various system models and change guidelines that deal with the dynamics of successful change. The findings strongly supported these guidelines, i.e. that successful change was systemic and occurred simultaneously and complementarily in a number of organizational subsystems. </jats:p>
|
Quality culture and the management of organization change
|
[
"Abraham Morris ",
"Fisher Tom ",
"Crawford John "
] |
https://doi.org/10.1108/02656719710186236
| 2,002 |
July
|
10.1108/02656719810196360
|
<jats:p>Statistical process control (SPC) is a common feature of quality control in most high volume manufacturing processes. In the food industry, while there is no explicit compulsion for organisations to make use of SPC techniques, their usage can accrue the same benefits as in other industry sectors. Discusses the potential for application of SPC within the industry, and presents the results of a nationwide survey of 200 food processing companies, indicating relatively low levels of SPC usage. Three case studies are presented, which outline three typical approaches to SPC in the food sector, e.g. those organisations which make effective use of SPC in some form; those that do not perceive a need for it; and those that recognise its potential, but are unable to implement it effectively, owing to a lack of in‐house expertise or advisory literature. Suggests ways in which the use of SPC might be promoted and encouraged within the industry. </jats:p>
|
Statistical process control in UK food production: an overview
|
[
"Grigg Nigel P. "
] |
https://doi.org/10.1108/02656719810196360
| 2,002 |
July
|
10.1108/02656719810196379
|
<jats:p>This paper proposes a simplified procedure to approximate optimal values for the sample size, control limits, and sampling interval of a control chart based quality control station. The procedure considers the specifications in evaluating the control limits, permits asymmetry in these limits and accounts for the cost structure of the control process. The proposed procedure is compared with the optimal approach and with the current approach used by the company from which production information was obtained. This information was used to generate simulated data on which the comparisons are based.</jats:p>
|
A heuristic approach for the economic design of X ‐ and R control charts
|
[
"Gélinas René ",
"Lefrançois Pierre "
] |
https://doi.org/10.1108/02656719810196379
| 2,002 |
July
|
10.1108/02656719810197297
|
<jats:p>A work sample was used as part of a human factors investigation into the reliability of a safety‐critical programming task. The use of this technique provided important insight into three areas. First, a number of different metrics, based on error rates, were considered for the purpose of identifying those parts of the task on which human factors intervention would have the greatest impact. Second, several common mode errors were identified. Third, individual differences in performance were examined, with the personality traits of introversion and stability found to be associated with less error‐prone performance.</jats:p>
|
A work sample analysis of safety‐critical programming
|
[
"Westerman S.J. ",
"Shryane N.M. ",
"Crawshaw C.M. ",
"Hockey G.R.J. ",
"Wyatt‐Millington C.W. "
] |
https://doi.org/10.1108/02656719810197297
| 2,002 |
July
|
10.1108/02656719810203703
|
<jats:p>The practice of law is under pressure from various sources. Economics is one such source. The number of licensed lawyers is growing rapidly at a time when other disciplines are threatening areas of practice that were once the sole province of lawyers. Another pressure on the profession comes from the courts which are in some instances attempting to reduce legal fees. Thus, a question arises as to whether law firms may be implementing TQM techniques developed by other disciplines and by the few law firms which are leading the way for change. To answer that question a survey of Iowa law firms was conducted. The survey was sent to 100 law firms in Iowa in an attempt to determine the extent to which these firms are adopting TQM in an effort to reduce costs and increase efficiency. The research in this exploratory study shows that Iowa lawyers are not embracing even simple means of increasing efficiency such as employing paraprofessionals and upgrading employees’ skills.</jats:p>
|
Total quality management: applicability to law firms
|
[
"Abraham Steven E. ",
"Spencer Michael S. ",
"Monk Eloise L. "
] |
https://doi.org/10.1108/02656719810203703
| 2,002 |
July
|
10.1108/02656719810214332
|
<jats:p>High reliability, maintainability, safety and supportability are expected from today’s modern systems. In the recent years supportability has been widely accepted as a major factor in logistics discipline. The main purpose of this paper is to demonstrate how advanced mathematical models can be used to analyse the effect of supportability on systems availability. The paper discusses supportability aspects and its effect on operational availability of complex systems using advanced mathematical models like Markov, semi‐Markov and non‐Markov models. The powerful mathematical models discussed in the paper would help reliability engineers and practitioners to predict the logistic support requirements to achieve specified operational availability.</jats:p>
|
Supportability ‐ critical factor on systems’ operational availability
|
[
"Dinesh Kumar U. ",
"Knezevic J. "
] |
https://doi.org/10.1108/02656719810214332
| 2,002 |
July
|
10.1108/02656719810218194
|
<jats:p>Reports on a study carried out on an injection moulding process to produce agitators for washing machines, following complaints from customers. The study revealed that there was a lot of variation in the product dimensions produced. Attempts to demonstrate how robust design methodology is helpful in achieving variation reduction of product dimensions and achieving target values. Various analyses carried out using ANOVA and ANOM helped to understand the dynamics of the process. In the presence of multi‐responses and specially when the responses have conflicting behavior to each other, selection of optimum conditions for the process is explained in detail. Reports on the importance of confirmation experiments and the outcome of this detailed exercise.</jats:p>
|
Taguchi’s methodology for multi‐response optimization
|
[
"Reddy P.B.S. ",
"Nishina K. ",
"Subash Babu A. "
] |
https://doi.org/10.1108/02656719810218194
| 2,002 |
July
|
10.1108/02656719810218220
|
<jats:p>Trends in modern management point toward composite and comprehensive management systems that provide for competitive performance in the global economy. Management system audits are widely used to ensure compliance with planned arrangements and improvement of business performance. This paper addresses the harmonization and integration of audits of different management systems. The current international auditing standards for quality (ISO 10011) and environmental (ISO 14010/11/12) management are reviewed. A detailed comparison of the form, structure and content of these standards is provided. Subsequently, criteria for “best auditing practice” are illustrated. The possibilities of harmonizing audit standards, and integrating them with the current best audit practice are assessed. Integration on the basis of the systems approach is suggested. Finally, it is concluded that integrated audits and audit standards will emerge in the very near future.</jats:p>
|
Integrated audit of management systems
|
[
"Karapetrovic Stanislav ",
"Willborn Walter "
] |
https://doi.org/10.1108/02656719810218220
| 2,002 |
July
|
10.1108/02656719910218238
|
<jats:p> Traditional attribute control charts are based on the monitoring of the number of nonconforming items in a sample of fixed size. In modern manufacturing processes, since items can be checked automatically, use of samples of a fixed subjective size with traditional charts is not suitable for on‐line continuous inspection. Furthermore, the sample size usually has to be large when the process fraction nonconforming is not reasonably high. If a decision is to be made only when a sufficient number of items are manufactured and inspected, many nonconforming items might have been produced. In this paper, a control scheme is presented based on the monitoring of cumulative counts of items inspected. This procedure will limit the number of consecutive nonconforming items to a small value when the process has suddenly deteriorated, can detect a sudden process shift quickly and is suitable for continuous inspection processes. The exact probability control limits are derived and the implementation procedure is described.</jats:p>
|
A quality monitoring and decision‐making scheme for automated production processes
|
[
"Xie M. ",
"Lu X.S. ",
"Goh T.N. ",
"Chan L.Y. "
] |
https://doi.org/10.1108/02656719910218238
| 2,002 |
July
|
10.1108/02656719910249810
|
<jats:p>Quality assurance has generally been accepted by the construction industry since the introduction of ISO 9000 quality standards in 1987. About 40 consulting engineering firms have successfully achieved ISO 9001 certification in Hong Kong from 1994 but the quality assurance processes described in the standard have not been unanimously agreed by the consulting engineers. The ISO 9001 was initially developed for the manufacturing sector and its application to knowledge‐based services is questionable. A survey has been conducted amongst certified consultants to collect objective and representative evidence of the suitability of applying ISO 9001. This paper reveals their motivation for and experience in implementing and maintaining a quality management system to ISO 9001. The benefits of the ISO 9001 quality system on consulting engineering firms and the inter‐relationship between quality, cost and time are also explored.</jats:p>
|
A survey of ISO 9001 implementation in engineering consultancies in Hong Kong
|
[
"Tang S.L. ",
"Kam C.W. "
] |
https://doi.org/10.1108/02656719910249810
| 2,002 |
July
|
10.1108/02656719910263724
|
<jats:p>Examines the trade‐off between system redundancy and acceptance sampling as alternative means to improve system reliability. We assume that components of the system follow an exponential failure law and investigate expected times to failure of systems of various levels of component redundancy which have been exposed to acceptance sampling plans of various levels of stringency. We also show the probability distributions of system reliability for outgoing lots at various levels of component redundancy and sampling stringency. The paper shows a straightforward method for calculating these trade‐offs and provides the decision maker with a previously unavailable tool of system design and testing.</jats:p>
|
Acceptance sampling versus redundancy as alternative means to achieving goals for system reliability
|
[
"Graves Samuel B. ",
"Murphy David C. ",
"Ringuest Jeffrey L. "
] |
https://doi.org/10.1108/02656719910263724
| 2,002 |
July
|
10.1108/02656719910268215
|
<jats:p>This study reports the experience of management from 83 electronic plants located in the USA in dealing with time‐based performance. The general finding is that by managing time effectively, a firm is able to enjoy reductions in manufacturing cost, warranty cost, and more importantly increased market shares. Also, despite some prominent features offered by some of the more advanced quality related techniques, such as quality function deployment technique (QFD) and the Taguchi methods, our survey showed that very few electronic firms in the sample have actually adopted either of these two techniques. Yet consistent with the robustness of these theories, results indicate that those firms embracing these methods experienced a greater reduction in product development time. Thus, our study has important implications for manufacturing firms, particularly those which are still searching for better ways to improve their product development time. For example, according to Ray Stata, the president of Analog Device “The thing that hung us up for the longest time in the product development area is that we didn’t have anybody in the company who had a clue as to how to improve product development. It wasn’t that we didn’t think it was important, but how do you do it?”.</jats:p>
|
Time‐based competition
|
[
"Ling Sim Khim ",
"Curatola Anthony P. "
] |
https://doi.org/10.1108/02656719910268215
| 2,002 |
July
|
10.1108/02656719910268224
|
<jats:p> Foreign manufacturing firms operating in mainland China face an adverse operational environment caused by poor quality management staff and the undereducated workforce. The implementation of TQM is particularly difficult in this environment. Based on case studies of 20 TQM firms and practical consultancy experience in mainland China, this paper analyses the difficulties in implementing quality management and offers a number of suggestions for step by step implementation of TQM. As found in our studies, manufacturers may institute the necessary changes in both organizational quality culture and management systems progressively by assessing their unique operational environment and the practical improvements achieved on a continuous basis. Matrix organizations with project teams may provide them with a smoother transition from traditional organizational structure to team based structures in TQM. Those changes in management systems and organizational cultures may be supported by the necessary organizational policies, further instituted and sustained by the adoption of the ISO 9000 quality management system.</jats:p>
|
Towards TQM for foreign manufacturing firms operating in mainland China
|
[
"Yeung C.L. ",
"Chan L.Y. "
] |
https://doi.org/10.1108/02656719910268224
| 2,002 |
July
|
10.1108/02656719910274290
|
<jats:p>There is a great need for empirical research to evaluate internal organizations’ (e.g. information system department, accounting department, and purchasing department) service quality. In this study, a model to describe the interactions between internal organizations and the processes they serve is proposed. An empirical study is conducted based on the proposed model. It is observed that perceived quality‐oriented climate is one of the most important factors for determining the internal organization’s service quality. Problem resolution capability, keeping customers’ best interests in mind, and instilling customers’ confidence are also identified as among the determining variables for internal service quality.</jats:p>
|
Internal service quality – an empirical assessment
|
[
"Kuei Chu‐Hua "
] |
https://doi.org/10.1108/02656719910274290
| 2,002 |
July
|
10.1108/02656719910274308
|
<jats:p>A design is robust if the design values for selected performance characteristics (i.e. responses) are chosen to be invariant to the variations the product will experience. For a design to be acceptable, it must conform to the design specifications. However, due to the existence of variation, this conformance is satisfied probabilistically, i.e. yield. Optimal manufacturing yield design is defined as a design that maximises the probability of satisfying the design specifications. Methods to achieve robust design for a single response and to achieve yield maximization are well established. A new method of achieving high yield and robust design for multiple responses is presented using the C<jats:sub>p</jats:sub>and C<jats:sub>pk</jats:sub>capability indices used in on‐line quality control techniques. The proposed method is applied to a single response problem and two multiple response problems. The results showed that the proposed method is capable of producing good manufacturing yield and robust design simultaneously.</jats:p>
|
Multiple response robust design and yield maximization
|
[
"Jayaram J.S.R. ",
"Ibrahim Y. "
] |
https://doi.org/10.1108/02656719910274308
| 2,002 |
July
|
10.1108/02656719910289852
|
<jats:p>Burn‐in is an effective means of screening out the infant mortality components of a system. Most related studies investigated burn‐in by curve fitting for a failure model and cost for an optimal burn‐in time model and environmental stress model. However, those investigations did not provide an effective method to determine the optimal burn‐in condition for a practical operation. As a result, this study presents an effective procedure that uses part stress analysis and robust design techniques to determine the optimal burn‐in operational environment. A case study of the production of a switch mode rectifier is performed and compared with the traditional approach, to examine the proposed procedure’s effectiveness. Those results show that the proposed procedure generalizes well, and can screen out the early failure of material and manufacturing process.</jats:p>
|
Determination of optimal burn‐in condition – a case study in switch mode rectifier
|
[
"Su Chao‐Ton ",
"Wu Cheng‐Lin "
] |
https://doi.org/10.1108/02656719910289852
| 2,002 |
July
|
10.1108/02683940010320561
|
<jats:p>The article reviews assumptions commonly made about a changing psychological contract at work and questions whether we have understated the changes that might alter future work behaviour. Research that has examined the adaptations to work being made by employees and the future generation of workers is highlighted. The initial experience of work in virtual organizations is considered. It is argued that we shall witness fundamental transitions in forms of work organization. Initially this will not compensate for the deterioration in the psychological contract that has been experienced by those who have lived through an era of downsizing. However, it will raise the need to develop new competencies to cope with the changes in work design. The need for more studies on numerically restricted but meaningful work populations (such as teleworkers, virtual teams, international managers, employees in small and medium‐sized enterprises, small project‐based forms of organization) is signalled.</jats:p>
|
New employee behaviours, work designs and forms of work organization
|
[
"Sparrow Paul R. "
] |
https://doi.org/10.1108/02683940010320561
| 2,002 |
July
|
10.1108/02683940210417049
|
<jats:p>Owing to their growing numbers and importance, both managers and researchers are increasingly concerned with the work experiences of boundary‐spanning employees. Employee perceptions of organizational support (POS) may be particularly relevant to this crucial employee group. Thus reports a study of the relations between two individual‐level and two organizational‐level antecedents to boundary‐spanner POS. The results indicate that employee gender, amount of formal organizational recognition received, and the quality of task‐related training are associated with POS. However, type of employee pay plan is not. Concludes with a discussion of these findings and their implications for effectively managing boundary‐spanning employee POS.</jats:p>
|
Antecedents to boundary‐spanner perceived organizational support
|
[
"Johlke Mark C. ",
"Stamper Christina L. ",
"Shoemaker Mary E. "
] |
https://doi.org/10.1108/02683940210417049
| 2,002 |
July
|
10.1108/02683949410051477
|
<jats:p>Explores managerial professionals′ views on gender‐based preferential
hiring versus merit selection, and examines whether their views are
affected by different information frames presented to them. Results show
that, although the managers sampled in the study opposed preferential
hiring in general, they valued a number of the consequences of
preferential hiring. Information frame had no effect on male manager′s
views. However, female managers were significantly persuaded by
information emphasizing advantages of gender‐based hiring.</jats:p>
|
Preferential Hiring
|
[
"Singer Ming ",
"Lange Craig "
] |
https://doi.org/10.1108/02683949410051477
| 2,002 |
July
|
10.1108/02683949410059244
|
<jats:p>Success in appropriating technological innovations is likely to be a key
factor in maintaining a firm′s competitive advantage. Managers′
cognitions, or belief systems, play an important role in the
decision‐making process that leads to the adoption of innovations, but
research in this area has been neglected. Reports on a cognitive mapping
methodology that has been used to reveal managers′ beliefs about the
causes and effects of a particular type of technological innovation.
These managers′ beliefs are compared with suggestions made in the
academic literature about the factors that influence a firm′s level of
innovation and some interesting differences are discussed. Concludes by
examining the potential for cognitive mapping techniques to be used as
practical tools to assist managers in their decision making.</jats:p>
|
Managers′ Beliefs about Factors Affecting the Adoption of Technological
Innovation
|
[
"Swan Jacky A. ",
"Newell Sue "
] |
https://doi.org/10.1108/02683949410059244
| 2,002 |
July
|
10.1108/02683949410059262
|
<jats:p>Uses <jats:italic>The Wizard of Oz</jats:italic> as a metaphor for a workforce comprising of
Scarecrows, Tinmen and Cowardly Lions. Specifically addresses the
topics of disempowered workers, barriers to empowering employees, steps
to empowerment, and benefits to organizations of having self‐directed
and empowered employees. The three qualities to empowerment are brains,
a heart and courage; without these the workforce is composed of people
who are passive and unmotivated. Employees who are empowered are less
risk‐aversive, more creative, and more willing to suggest bolder
solutions.</jats:p>
|
Brains, Heart and Courage
|
[
"Johnson Pamela R. "
] |
https://doi.org/10.1108/02683949410059262
| 2,002 |
July
|
10.1108/02683949410062538
|
<jats:p>Provides a case study of teambuilding training in a clinical
environment. Analyses changes in behaviour for individuals and teams
following training, and seeks to provide lessons for the trainer and
line manager by drawing out the successes and problems of the
intervention. Also provides lessons for trainers and line managers in
professional environments, but more broadly for trainers involved with
teambuilding training. Also raises the issue of what constitutes
organization development.</jats:p>
|
Teambuilding Training in a Clinical Environment
|
[
"Currie Graeme "
] |
https://doi.org/10.1108/02683949410062538
| 2,002 |
July
|
10.1108/02683949410075831
|
<jats:p>Much current Japanese popular discussion centres around the sudden
death, at an early age, of Japan′s hard‐working white‐collar workers:
<jats:italic>karoshi</jats:italic> – death from overwork – or Salaryman′s Sudden Death Syndrome.
Officially it does not exist as the Government and big business are
hesitant to legitimatize the phenomenon because of the response which,
both local and international, it would evoke. Nonetheless, it is a
common phenomenon. Describes <jats:italic>karoshi</jats:italic>, defines the extent of the
phenomenon, and analyses its future impact on Japan and the world.</jats:p>
|
Karoshi: Salaryman Sudden Death Syndrome
|
[
"Herbig Paul A. ",
"Palumbo Frederick A. "
] |
https://doi.org/10.1108/02683949410075831
| 2,002 |
July
|
10.1108/02683949510075173
|
<jats:p>he role of employees in decision making within an organization has
drawn increasing attention in the last decade as concern has focused on
quality, e.g. quality circles, total quality management. Explores some
of the problems encountered by an employee when she made an overt effort
to effect a change in her work schedule to facilitate medical care. What
are the moral and legal responsibilities of management? How should an
employee deal with the rewards of standing up for principles – the
fear of reprisal; lesser assignments; the high cost of litigation;
abandonment by friends and colleagues; innuendos by management and those
closely allied with management; negative impact on career moves? What
management procedures, policies, or practices can be developed to
alleviate or avoid negatively perceived consequences to both the
employee and management?</jats:p>
|
Ethics: dealing with cancer patients/employees: a case study
|
[
"Geddes L.M. "
] |
https://doi.org/10.1108/02683949510075173
| 2,002 |
July
|
10.1108/02683949510081338
|
<jats:p>Reports the findings of a study which was undertaken to examine the
effects of radical organizational changes, the move towards NHS trust
status, on the health and wellbeing of health care workers within a
large district hospital and community service. A prospective
longitudinal design was adopted incorporating pre – and post‐trust
measures. A shortened version of the Occupational Stress Indicator (OSI)
was supplemented by questions specific to the health care sector. The
findings suggest that the transition towards trust status has not
resulted in negative outcomes for the organization as a whole, as
measured by levels of sickness absence. However, certain employees may
be particularly vulnerable during the early stages of organizational
change.</jats:p>
|
The impact of trust status on health care workers
|
[
"Litwinenko Anna ",
"Cooper Cary L. "
] |
https://doi.org/10.1108/02683949510081338
| 2,002 |
July
|
10.1108/02683949510084074
|
<jats:p>Aims to corroborate the observation which the title states, and
answers the question which it poses by drawing on the results of a
project conducted at a pharmaceutical company. Results showed that: the
roles of sales executive and sales management had primary performance
demands which were opposites; the primary attributes required for
success in the two roles were also opposites; therefore those who
succeed in the sales role because they possess the attributes which that
role requires for success can succeed in the management role only if
they also possess the opposite attributes; it is known from personality
research that personality traits cluster in positive correlations, so
people who possess opposite attributes are rare. Discusses the
implications of this state of affairs and closes by pulling its separate
strands together.</jats:p>
|
Why the best salesperson is not the best sales manager
|
[
"Ziyal Leylâ "
] |
https://doi.org/10.1108/02683949510084074
| 2,002 |
July
|
10.1108/02683949510088764
|
<jats:p>Argues that, in the USA, violence in the workplace mirrors an
increasingly violent society, resulting from many factors including
stress, drug abuse, failed marital relationships and layoffs. Examines
the reasons for workplace violence, its costs and legal implications.
Suggests measures which organizations can take to prevent it.</jats:p>
|
Fire me? Bang! Bang! You′re dead
|
[
"Johnson Pamela R. ",
"Lewis Kathryn ",
"Gardner Susan "
] |
https://doi.org/10.1108/02683949510088764
| 2,002 |
July
|
10.1108/02683949610110532
|
<jats:p>Proposes a new sort of learning process ‐ power‐point learning ‐ that goes beyond the traditional “teaching”. It involves a learning process that aims at satisfying the primary needs of the most important customers involved ‐ the learners. Suggests that one effective method of fulfilling these student needs is through a SuperLeadership approach.</jats:p>
|
Beyond traditional educating: facilitating power‐point learning through SuperLeadership
|
[
"Neck Christopher P. ",
"Manz Charles C. "
] |
https://doi.org/10.1108/02683949610110532
| 2,002 |
July
|
10.1108/02683949610113557
|
<jats:p>Suggests that sources of data on human failure, particularly case studies of specific disasters, have not been able to offer a generalized theory. Suggests that this can best be effected at the level of middle range theory based on analysis of the comparative structure of a workplace organization. Offers an adaptation of an approach from anthropology and cultural theory, that supplies four distinct, exclusive and archetypal workplace structures. Each is associated with a distinct cluster of sustaining and justifying values and attitudes that are manifest as four associated patterns of behaviours. Particular attention is directed at the normal kinds of workplace deviance, including sabotage, shown to be typical of each of the four archetypes. Their incumbent attitudes to risk are delineated, as are their typical patterns of industrial relationships.</jats:p>
|
Human factor failure and the comparative structure of jobs
|
[
"Mars Gerald "
] |
https://doi.org/10.1108/02683949610113557
| 2,002 |
July
|
10.1108/02683949610150024
|
<jats:p>Utilizes the groupthink framework to analyse successive decisions made by the same group of senior executives of the National Broadcasting Company (NBC). These decisions related to NBC’s flagship late‐night television show, <jats:italic>The Tonight Show</jats:italic>. Based on this analysis, presents an enhanced groupthink framework that attempts to highlight why defective decision making occurred in one decision‐making situation but not in another consecutive decision. Concludes that the answer lies in the presence of group isolation from qualifed experts and the specific leaders’ behaviours of stating a preferred decision choice and not encouraging member opinions.</jats:p>
|
Letterman or Leno: a groupthink analysis of successive decisions made by the National Broadcasting Company (NBC)
|
[
"Neck Christopher P. "
] |
https://doi.org/10.1108/02683949610150024
| 2,002 |
July
|
10.1108/02683949810214986
|
<jats:p>Intellectual joint ventures can be very useful vehicles for conducting cross‐cultural, international human resource management research as witnessed by the proliferation of these alliances. Challenges to the successful development, operation and goal attainment of intellectual joint ventures inhibit the ability to reap all of the benefits promised from these collaborative efforts. This article identifies and elaborates on challenges or inhibitors to intellectual joint venture success. By focusing on challenges driven by career stage and career anchor asymmetry this article extends earlier research on intellectual joint ventures. In conclusion, recommendations for overcoming or attenuating the effects of these success inhibitors are offered. The dramatic increase in use of intellectual joint ventures in applied social science research is noteworthy. Previous research has identified an intellectual joint venture as a team of researchers from several countries and/or disciplines who jointly conduct research. Current examples of intellectual joint ventures in the field of human resource management include the best international human resource management project, the Cranfield Network on European Human Resource Management Project, the Lund Project on Learning and Training in Organisations (LATIO), the European Managerial Decision‐making Project, the Global Leadership and Organizational Behaviour Effectiveness (GLOBE) project, and the European Union Copernicus/Oxford project</jats:p>
|
Unbundling the intellectual joint venture process
|
[
"Teagarden Mary B. "
] |
https://doi.org/10.1108/02683949810214986
| 2,002 |
July
|
10.1108/02683949810239231
|
<jats:p>Psychoanalysis and management are “strangers” to one another for epistemological reasons mainly related to their different spiritual fathers, scientific goals, validation criteria and dominant methodologies. However, some of these spiritual fathers did, in the early twentieth century, have the intuition of interesting partial convergence. Today, there is some good research, even if marginal, in both the managerial and psychoanalytic fields, being conducted at the intersection of psychoanalysis and management. This research focuses more on a psychoanalytical attentiveness to management acts than on a managerial use of psychoanalysis, which would, in fact, contradict basic psychoanalytic hypotheses and methodologies.</jats:p>
|
Psychoanalysis and management: the strange meeting of two concepts
|
[
"de Swarte Thibault "
] |
https://doi.org/10.1108/02683949810239231
| 2,002 |
July
|
10.1108/02683949810244857
|
<jats:p>This paper discusses the use of drugs in the workplace with particular enphasis on the practice of drug testing, outlining arguments, both for and against. We conclude that drug testing tends to destroy the employee‐employer relationship, recommending strongly not to engage in the practice. Finally, alternatives to drug testing are outlined, culminating in a call to place greater emphasis on performance testing.</jats:p>
|
Workplace drug testing: avoiding the testing addiction
|
[
"Jardine‐Tweedie Leanne ",
"Wright Phillip C. "
] |
https://doi.org/10.1108/02683949810244857
| 2,002 |
July
|
10.1108/02683949810244947
|
<jats:p>The research investigates the possibility that people in managerial positions in organisations in the former Soviet Union may not match western models of management, and may not be well suited to the new environment. The research finds many differences in psychological profile between FSU managers and western managers, and finds a common Soviet manager profile, which is a poor match to western models of management. The implications of this difference are discussed, and suggestions for coping with the difference, by management development, and by improved selection, are made.</jats:p>
|
Personality profiles of managers in former Soviet countries
|
[
"Cook Mark ",
"Young Alison ",
"Taylor Dean ",
"O’Shea Amanda ",
"Chitashvili Marina ",
"Lepeska Virgis ",
"Choumentauskas Gintaras ",
"Ventskovsky Oleg ",
"Hermochova Sonja ",
"Uhlar Pavel "
] |
https://doi.org/10.1108/02683949810244947
| 2,002 |
July
|
10.1108/02683949810369138
|
<jats:p>The literature relating to asking sensitive questions in surveys is reviewed and evaluated. It is argued that work relating to the nature of associated response effects and the development of strategies designed to cope with these embodies a number of largely unexamined assumptions. These are identified in three main areas. First, clarification is necessary in relation to the way in which sensitivity is defined and operationalised. Second, the relationship between sensitivity and context is explored with particular reference to identity. Finally, some of the implications of the link between assurances of anonymity and responses to sensitive questions are explored. In conclusion it is suggested that the benefits of methodology sophistication will be most apparent in the context of the theoretical development of these issues.</jats:p>
|
Sensitive questions and response effects: an evaluation
|
[
"Barnett Julie "
] |
https://doi.org/10.1108/02683949810369138
| 2,002 |
July
|
10.1108/02683949810370389
|
<jats:p>The paper depicts an exercise in which a transtheoretical model of planned personal change serves as a metaphor for planned organizational change. Implications from the metaphorical exercise revealed thought provoking findings regarding the limited nature of OD change processes and their ordering in an organizational intervention. Weaknesses and suggestions for future research are provided.</jats:p>
|
Organizational therapy: Relating a psychotherapeutic model of planned personal change to planned organizational change
|
[
"Matheny Jonathan A. "
] |
https://doi.org/10.1108/02683949810370389
| 2,002 |
July
|
10.1108/02686900010339364
|
<jats:p>Auditors nowadays must be aggressive and involved in risk assessment and analysis. This paper identifies, analyzes, and recommends a solution to a current problem in accounting for foreign‐currency hedges. This is accomplished by an examination of the Financial Accounting Standards Board (FASB) Statement of Financial Accounting Standards (SFAS) No. 133, <jats:italic>Accounting for Derivatives Instruments and Hedging Activities</jats:italic>, as issued in June 1998. Multi‐currency accounting is recommended as an alternative to functional‐currency accounting. The information generated by the multi‐currency versus the functional currency (as advocated in the SFAS 133) accounting methods for using options as hedging instruments is illustrated. Multi‐currency accounting excels in its transparency. It more clearly provides information on the respective exposure positions of the hedged items and the hedging instruments as well as the notional amounts. Auditors’ risk assessment and analysis can now be effectively performed under this system.</jats:p>
|
Foreign currency hedge accounting: multi‐currency versus functional currency accounting
|
[
"Duangploy Orapin ",
"Helmi Dahli "
] |
https://doi.org/10.1108/02686900010339364
| 2,002 |
July
|
10.1108/02686900010344629
|
<jats:p>Flexible organisations are widely perceived to be essential in sustaining competitive advantage in an uncertain world, where innovation is explosive and coming from unexpected directions, where consumer preferences change rapidly and where global competition is increasingly the rule. Empowered teams are a major part of the current shift towards flexible organisations, but so far relatively little attention has been paid either to the impact that this will have on accounting controls or on the appropriateness of traditional measures of performance. This paper explores alternative models of teamworking and uses evidence from three actual cases to point to both problems and potential solutions.</jats:p>
|
Accounting control and performance measurement in a teamworking environment
|
[
"Thorne Kym ",
"Smith Malcolm "
] |
https://doi.org/10.1108/02686900010344629
| 2,002 |
July
|