DOI
string | abstract
string | title
string | author
list | URL
string | year
int64 | month
string |
|---|---|---|---|---|---|---|
10.1108/09576069810196841
|
<jats:p>An executive information system (EIS) is a high‐reward, high‐risk project and is often developed with high expectations which end in failure. There exist significant barriers to the creation of a successful EIS. However, as more lessons are learned from previous failed attempts, many innovations have been put in place by EIS practitioners to overcome these barriers. This article presents an empirical study to find out what the significant barriers are and how best practices have been adopted to achieve a successful EIS implementation. By linking the implications of best EIS practice to TQM disciplines, a model of successful EIS implementation is proposed.</jats:p>
|
Achieving a successful EIS: linking TQM and best practice
|
[
"Zairi Mohamed ",
"Oakland John ",
"Chang Shyh‐Ho "
] |
https://doi.org/10.1108/09576069810196841
| 2,002 |
July
|
10.1108/09576069810210466
|
<jats:p>A postal survey to manufacturing managers in five different industry sectors was conducted to ascertain how manufacturing managers perceived their quality of working life. Questions asked centred on how motivated, rewarded, valued, empowered, career developed, satisfied with their job and their company the manufacturing managers considered themselves to be. Their views were contrasted with those expressed in the current literature and it was concluded that currently manufacturing managers believe themselves to be adequately valued, remunerated and motivated by their employing organisations. However their levels of esteem and job satisfaction, although satisfactory, could be improved through greater empowerment. </jats:p>
|
Manufacturing managers: their quality of working life
|
[
"Gilgeous Vic "
] |
https://doi.org/10.1108/09576069810210466
| 2,002 |
July
|
10.1108/09576069810217801
|
<jats:p>In this paper manufacturing responsiveness is related to the ability of manufacturing systems to utilise its existing resources to make a rapid and balanced response to the predictable and unpredictable changes. Better understanding of the inherent (hidden) flexibility that exists within a manufacturing system can therefore lead to significant improvement in system performance and responsiveness. In the reported research a conceptual framework for representing the capabilities of machine tools and machining facilities using generic capabilities units termed “resource elements” is presented as well as a mathematical basis of calculating the manufacturing system flexibility using the resource elements. Simulations are used to examine manufacturing system performance and compare resource element‐based scheduling with conventional machine‐based approaches. The results show that significant improvements in system performance and the system’s ability to cope with disturbances can be achieved if manufacturing facilities are represented and scheduled based on the resource elements concept.</jats:p>
|
Flexibility and responsiveness of machining environments
|
[
"Gindy Nabil N. ",
"Saad Sameh M. "
] |
https://doi.org/10.1108/09576069810217801
| 2,002 |
July
|
10.1108/09576069810217810
|
<jats:p>“The battle is won in the strategy room, <jats:italic>not </jats:italic>on the battlefield.” These words by Sun Tzu are certainly very important for the implementation of new technologies, such as solid freeform manufacturing (SFM). Experiences of strategies to incorporate these systems to the “manufacturing battlefield” will be discussed and suggestions given for the efficient use by employees. Looks, for example, at IPPD training strategy at McDonnell Douglas Aerospace and outlines the eight modules involved in their training. Focuses also on training in rapid prototyping outlining the various elements involved.</jats:p>
|
Manufacturing and product development in the USA, in particular in the Los Angeles Basin and the strategic training and implementation of high manufacturing technology
|
[
"Grote Karl‐H. ",
"Walo Michael L. ",
"Miller Jeffrey L. "
] |
https://doi.org/10.1108/09576069810217810
| 2,002 |
July
|
10.1108/09576069810230428
|
<jats:p>Just‐in‐time (JIT) manufacturing systems have attracted the attention of industries all over the world. The perceptible impact of JIT lies in attaining the far‐reaching productivity and quality standards. Attempts have been made to examine JIT, its benefits and elements for their feasibility in Indian industries. Despite the profound interest of prospective managers and researchers, the extent of JIT implementation in Indian industries so far is not satisfactory. The real challenge before Indian managers is to establish priorities among potential JIT techniques to achieve best possible advantage of JIT implementation in Indian industries. This paper attempts to evaluate the relative importance of decision attributes in the hierarchy for a case situation given herein. The present work describes a multi‐attribute decision model using analytical hierarchy process for the justification of JIT for Indian industries.</jats:p>
|
Justification of just‐in‐time manufacturing systems for Indian industries
|
[
"Chandra S. ",
"Kodali Rambabu "
] |
https://doi.org/10.1108/09576069810230428
| 2,002 |
July
|
10.1108/09576069810238754
|
<jats:p>Notes that, until now, to route robotics travel, most investigations have utilized the fixed coordinate of placement points and magazine of the traveling salesman problem (TSP) method to sequence the placement points after the magazine has been arbitrarily assigned. Points out that, in fact, robotics travel routing should be based on a relative coordinate because the robotics, board and magazine simultaneously move at different speeds during assembly. Consequently, the coordinates of placement point and magazine are constantly changing. In this study, a novel tabu search (TS) based approach is presented. The proposed approach can arrange the placement sequence and assign the magazine slots to yield a performance better than the conventional one. Results presented herein also demonstrate that the larger the number of placement points and/or part numbers, the better the performance.</jats:p>
|
A novel tabu search approach to find the best placement sequence and magazine assignment in dynamic robotics assembly
|
[
"Su Chao‐Ton ",
"Ho Li‐Hsing ",
"Fu Hsin‐Pin "
] |
https://doi.org/10.1108/09576069810238754
| 2,002 |
July
|
10.1108/09576069910247591
|
<jats:p>Recent research has focused on identifying the role of technology in strategic manufacturing decision making in a particular industry, in this case the Australian wine industry. This industry was chosen because it has a major focus on the use of advanced process technology as part of its manufacturing competitive positioning. In particular, technology is used to maximise product quality and reduce production costs. Technology was identified as the most important area of manufacturing process decision making, followed by quality assurance and control. It was also found that quality is the most important competitive priority for wine producers, followed by product cost. Both of these were found to be directly influenced by process technology. The competitive priority of rate of innovation, although also likely to be influenced by technology, was found to be much less important. Integration of technology with the process was also identified as being a much less important decision area. An ANOVA determined that there were 32 categories of wine producers for which there were significant differences in the importance of technology.</jats:p>
|
The role of technology in manufacturing strategy: experiences from the Australian wine industry
|
[
"Orr Stuart "
] |
https://doi.org/10.1108/09576069910247591
| 2,002 |
July
|
10.1108/09576069910264402
|
<jats:p>This paper presents a database system developed to provide a computerized environment for requirement management during the product definition phase. The scope of this database system is to facilitate and demonstrate a methodology for product definition by recognizing and adopting functional requirement patterns from previous product designs so as to address a broad spectrum of domain‐specific customer requirements and organize requirement information for product specifications. The database system improves the product definition process during design and redesign efforts by integrating customer and design information all together and by reusing this information. A prototype requirement management database system is implemented on a PC platform using Microsoft Access.</jats:p>
|
A requirement management database system for product definition
|
[
"Jiao Jianxin ",
"Tseng Mitchell M. "
] |
https://doi.org/10.1108/09576069910264402
| 2,002 |
July
|
10.1108/09576069910264420
|
<jats:p>Experimental design is a powerful technique for understanding a process, studying the impact of potential variables affecting a process and providing spontaneous insight for continuous quality improvement possibilities. It has proved to be very effective for improving the process yield, process performance and reducing process variability. A number of successful applications of the experimental design technique for process optimisation have been reported by both US and European manufacturers over the last ten years. This paper illustrates an application of Taguchi methods (TM) in an industrial setting for identifying the critical factors affecting a certain process and subsequently reducing process variability. Both the analysis of variance (ANOVA) on mean response and the signal‐to‐noise ratio (SNR) have been carried out for determining the optimal condition of the process. A significant improvement in the process performance was observed in terms of variation reduction.</jats:p>
|
Reducing manufacturing process variability using experimental design technique: a case study
|
[
"Antony Jiju ",
"Hughes Michael ",
"Kaye Mike "
] |
https://doi.org/10.1108/09576069910264420
| 2,002 |
July
|
10.1108/09576069910280567
|
<jats:p>In this paper, the authors describe a geographical information system (GIS)‐based software system for managing and integrating multi‐facility warehousing and production systems that are distributed within a relatively large geographical area. The development of the software system is motivated by a unique warehousing environment at the Pine Bluff Arsenal in Pine Bluff, Arkansas. The arsenal scenario is characterized by a novel set of highly limiting warehouse constraints. Although motivated by this unique problem, the software system has been designed to maximize technology transfer capability into diverse general warehouse settings. The paper presents motivation, describes features, and demonstrates the efficacy of operations using the software system. The system is verified and validated in a case study setting. It is demonstrated that the GIS platform offers unique capabilities that enhance problem solutions. In conclusion, the paper offers a contribution to the literature by presenting the use of GIS as an integration strategy in an exciting new area of application.</jats:p>
|
Highly constrained multi‐facility warehouse management system using a GIS platform
|
[
"Johnston David A. ",
"Don Taylor G. ",
"Visweswaramurthy Ganesh "
] |
https://doi.org/10.1108/09576069910280567
| 2,002 |
July
|
10.1108/09578230010378377
|
<jats:p>This paper explores the increased complexity that school‐based management introduces between schools and their external environments, and considers how principals respond. The two cases reported here reveal that principals rely on different sources of legitimacy in making two kinds of decisions. Factual decisions legitimize principals’ use of legal and bureaucratic control without requiring the investment of much social capital. Values‐based decisions are legitimized by the use of social capital without the benefit of much legal and bureaucratic control.</jats:p>
|
Site‐based decision‐making leadership in American public schools
|
[
"Ida Ortiz Flora ",
"Ogawa Rodney T. "
] |
https://doi.org/10.1108/09578230010378377
| 2,002 |
July
|
10.1108/09578230210421114
|
<jats:p>Understanding the multifaceted roles and responsibilities of the district superintendent as an instructional leader has proved to be a long‐standing and sometimes elusive endeavor. In spite of the consistency of research findings, instructional leadership remains one of the more controversial characteristics associated with the examination of the district superintendent. The findings reported here are part of a larger study on the role and responsibilities of the superintendent as an instructional leader. Specifically, this investigation examined the covariance between school principals’ and school board members’ views of the instructional leadership of the district superintendent. Results from this correlational and regression analysis empirically illustrate a statistically significant relationship between superintendent vision and the factors of organizational mission, program and personnel evaluation, principal decision‐making and school board/community involvement. The findings also suggest that involvement of professional educators and members of the community in formulating instructional programs significantly affects the success of the district leader.</jats:p>
|
Singing the same tune
|
[
"Petersen George J. "
] |
https://doi.org/10.1108/09578230210421114
| 2,002 |
July
|
10.1108/09588689410063210
|
<jats:p>Markowitz showed that assets can be combined to produce an
“efficient” portfolio that will give the highest level of portfolio return
for any level of portfolio risk, as measured by variance or standard
deviation. These portfolios can then be connected to generate what is
termed an “efficient frontier” (EF). Discusses the calculation of the
efficient frontier for combinations of assets, again using the
spreadsheet optimizer. To illustrate the derivation of the efficient
frontier, uses the data from the Investment Property Databank Long Term
Index of Investment Returns for the period 1971 to 1993. Many investors
might require a certain specific level of holding or a restriction on
holdings in at least some of the assets. Such additional constraints may
be readily incorporated into the model to generate a constrained EF with
upper and/or lower bounds. This can then be compared with the
unconstrained EF to see whether the reduction in return is acceptable.
To see the effect that these additional constraints may have, adopts a
fairly typical pension fund profile, with no more than 20 per cent of
the total held in property. Shows that it is now relatively easy to use
the optimizer available in at least one spreadsheet (EXCEL) to calculate
efficient portfolios for various levels of risk and return, both
constrained and unconstrained, so as to be able to generate any number
of efficient frontiers.</jats:p>
|
Computing Markowitz Efficient Frontiers Using a Spreadsheet Optimizer
|
[
"Byrne Peter ",
"Lee Stephen "
] |
https://doi.org/10.1108/09588689410063210
| 2,002 |
July
|
10.1108/09588689510088159
|
<jats:p>Outlines the context within which the need for valuations of
leisure property is developing. Arguing that the profits method, usually
adopted for the valuation of leisure assets, is little understood on a
research‐based theoretical level, introduces the initial findings of
research into practitioner understanding of the method, in particular
the capitalization rates adopted. Also suggests that the time is right
to critically re‐examine the methods used in practice and sets out
suggested pre‐requisites for the development of a sustainable and
defensible approach to the valuation of commercial leisure property.</jats:p>
|
Leisure property: a question of profit?
|
[
"Sayce Sarah L. "
] |
https://doi.org/10.1108/09588689510088159
| 2,002 |
July
|
10.1108/09588689510088168
|
<jats:p>The first authorized property unit trusts in the UK were created in
September 1991, and have operated unspectacularly since then, as the
current property climate has not, in general, been encouraging. Similar
Canadian investment vehicles first appeared in the early 1980s, and
experienced significant growth through the property boom of the
mid‐1980s. Since then, with decreasing property values many of these
funds have been forced to reorganize. Yet, the structure of the Canadian
funds would have complied with the most significant aspects of the UK
regulations. The consideration of the nature of the manifold
difficulties of the Canadian funds suggests that the regulations
established in the UK may not prevent similar problems. Accordingly, the
specifics of the Canadian funds and the manner in which their structure
added further levels of risk to that inherent in their underlying assets
should be considered relative to the possible future performance of
similar vehicles in the UK.</jats:p>
|
Authorized property unit trusts and the Canadian experience
|
[
"Ellingham Ian "
] |
https://doi.org/10.1108/09588689510088168
| 2,002 |
July
|
10.1108/09588689710160516
|
<jats:p>Outlines the attempts made over the past few years to develop the financial services required by Kiev City Council to function as a privatization authority. Looks at the privatization programme, the authority responsible for the transfer of ownership and the role the property management division of Kiev City plays in the economic reform and liberalization of Ukraine. Examines the financial aspects of property management, real estate registration, evaluation, land taxation, leasing agreements and the use of receipts from the transfer of ownership. Presents discussions which aim to reflect the developments currently taking place in Kiev City to transform the property management division into a structure that allows it to function as a privatization authority.</jats:p>
|
The financial aspects of property management: the case of Kiev City
|
[
"Deakin Mark "
] |
https://doi.org/10.1108/09588689710160516
| 2,002 |
July
|
10.1108/09588689710167852
|
<jats:p>The UK Government’s Private Finance Initiative introduces new arrangements for the provision of buildings from which public services are delivered. These arrangements require the private sector to take on new forms of risk. Discusses the progress of the Initiative and focuses on a study to determine whether differences exist in the weighting given by different “players” to these risks. Argues that the existence of such differences would present an additional barrier to the PFI’s implementation. The findings reveal that one form of risk, namely that associated with revenue from occupancy under PFI, is viewed as both of greater importance and more uncertain than other risks. Generally, however, finds that perceptions of risk are not significantly different between the four groups examined in the study (surveyors, financiers, contractors and purchasers).</jats:p>
|
Perceptions of risk in the Private Finance Initiative
|
[
"Gallimore Paul ",
"Williams Will ",
"Woodward David "
] |
https://doi.org/10.1108/09588689710167852
| 2,002 |
July
|
10.1108/09590550010319940
|
<jats:p>Reviews the trends in Finland towards greater concentration and more hypermarkets, power centres and out‐of‐town centres. Provides the background for a mail survey of 857 householders residing in rural areas surrounding the small municipality of Aura. These residents are subject to the attractions of two nearby shopping developments and three cities. The results revealed that not only the disadvantaged but also affluent, mobile, middle‐aged people very often use the retail facilities located in their home areas. Aura has the greatest market share among the alternative shopping destinations, especially when grocery shopping is involved. The market shares of two nearby shopping developments, but also the market share of Turku CBD, were smaller than expected. Shopping preferences for the nearby developments and cities are greatest for products such as clothes and shoes.</jats:p>
|
Retailing in rural Finland and the challenge of nearby cities
|
[
"Marjanen Heli "
] |
https://doi.org/10.1108/09590550010319940
| 2,002 |
July
|
10.1108/09590550210423654
|
<jats:p>With the phenomenal growth of direct order marketing with the Internet and catalogs as alternative channels, customers increasingly face more choices of where to purchase goods and services. This paper develops a formal consumer model to explain channel switching behavior. Becker’s theory of time allocation is expanded to consumer decision making between distribution channels. The final model suggests that consumers face a tradeoff when deciding where to buy goods and services. From this tradeoff an indifference curve is developed where the consumer chooses between alternative distribution channels on the basis of the relative opportunity costs of time, costs of goods, pleasure derived from shopping, perceived value of goods, and relative risk of each channel. Strategies for direct and multi‐channel marketers are developed using this model.</jats:p>
|
A consumer model for channel switching behavior
|
[
"Reardon James ",
"McCorkle Denny E. "
] |
https://doi.org/10.1108/09590550210423654
| 2,002 |
July
|
10.1108/09590550210433338
|
<jats:p>In consumer goods distribution, cooperative strategies are increasingly being used with respect to logistics and marketing within the context of efficient consumer response (ECR) between manufacturers and retailing organisations. In practice, with the aid of an explorative factor analysis four barriers to implementation arise, which impact mainly on small and medium‐sized companies, so that an industry‐wide implementation of such cooperative strategies is not possible. A detailed empirical study, which spans the entire value chain of the German food distribution, reveals implementation problems and reasons for abandoning attempts at ECR partnerships. These factors exert a different impact on small and medium‐sized companies as compared to the major food companies.</jats:p>
|
Implementation hurdles of ECR partnerships – the German food sector as an ECR case study
|
[
"Borchert Stefan "
] |
https://doi.org/10.1108/09590550210433338
| 2,002 |
July
|
10.1108/09590559410051377
|
<jats:p>Rapid change in UK food retailing, in particular the entry of European
discounters such as Aldi and Netto, has provoked speculation about the
effect of these entrants on the major multiples. The discount sector is
growing and the major multiples are trying to appear more price
competitive. Reviews the emerging discount sector – its development and
growth. A case study of one of the majors examines the effect of the
discounters on turnover, and provides evidence that the turnover losses
to the majors from discounter competition is minimal, and that the
significant threat remains other multiples. The multiples still have
more to fear from each other than they do from the discounters. However,
the majors do now appear to be taking actions to limit the effect of the
discounters. The growth of discounting and the success of the major
multiple superstores seems to reflect polarizing markets. Examines
future prospects for the food discounters.</jats:p>
|
The New Food Discounters:
|
[
"Hogarth‐Scott Sandra ",
"Rice Steven P. "
] |
https://doi.org/10.1108/09590559410051377
| 2,002 |
July
|
10.1108/09590559410062663
|
<jats:p>Resale price maintenance (RPM) is widely regarded as having a retarding
effect on market development. The abolition of RPM in the 1960s provided
a catalyst for the development of the multiple retailer who, by virtue
of scale economies, was able to compete aggressively on price for the
first time. However, RPM remains in the UK bookselling sector in the
form of the Net Book Agreement (NBA) and arguably many of the
developments in the retailing industry of the last 30 years have passed
this sector by. In the light of current challenges to the NBA from
within the industry and other environmental factors affecting this
sector, considers the impact on market development when one of a
retailer′s important marketing weapons, namely price, is removed from
its armoury. Reports results of an exploratory study into trade
perceptions of the effect on market development of the NBA. Frames the
analysis within the current theories of retail institutional change,
concluding that a combination of environmental, cyclical and conflict
theories of change is the most appropriate framework for an explanation
of the current situation and future prospects in this sector.</jats:p>
|
Are Books Different? The Impact of Price on Retail Market Development
|
[
"Warnaby Gary ",
"Upton Joanne "
] |
https://doi.org/10.1108/09590559410062663
| 2,002 |
July
|
10.1108/09590559510083948
|
<jats:p>Despite some significant success stories, there has been only a
slow diffusion of awareness of the benefits and application of site
evaluation techniques in general, and the application of geographical
information systems (GISs) in particular. Four types of factors that
have hindered the development of the use of GISs as spatial decision
support systems (SDSSs) are outlined: the balance between costs and
benefits; the historical development of location and locational
marketing strategy within retail businesses; establishment of the role
of GISs as SDSSs; and an appreciation of the competitive advantage to be
gained by appropriate use of GISs. Argues the latest generation of GISs
boasts a number of features that are likely to make them more user
friendly and easier to integrate into the total information systems
environment within an organization. However, effective use of GISs as
SDSSs also depends on full integration of GISs into the armoury of
decision‐support tools used by retail managers.</jats:p>
|
A case for spatial decision‐support systems in retail location
planning
|
[
"Clarke Ian ",
"Rowley Jennifer "
] |
https://doi.org/10.1108/09590559510083948
| 2,002 |
July
|
10.1108/09590559510083975
|
<jats:p>Social and demographic changes are putting pressures on traditional gender roles in the house‐hold. Reports on the role of married males based on a large‐scale survey of upscale households. The data suggest that males in married households are responsible for shopping activities in varying degrees. The level of shopping responsibility is a function of the spouse′s occupation as well as the type of goods to be purchased. Responsibility for grocery shopping is limited among married males (about 15 per cent claim primary responsibility) but the ones who are responsible express the most enlightened attitudes about shopping and report the greatest degree of enjoyment with shopping at the supermarket. Although 56 per cent of the married males claim primary responsibility for their clothing, enjoyment of the shopping mall is greater among those who share responsibility jointly with their wives. The perceptions of alternative shopping methods such as store, catalogue and computer shopping suggest that store shopping is more fun, satisfying and rewarding. Because of these hedonic components, store shopping is likely to remain popular in the near future.</jats:p>
|
Married males and shopping: are they sleeping partners
|
[
"Roy Dholakia Ruby ",
"Pedersen Birgit ",
"Hikmet Neset "
] |
https://doi.org/10.1108/09590559510083975
| 2,002 |
July
|
10.1108/09590559510089203
|
<jats:p>Offering higher quality is a strategy which has been demonstrated
to be instrumental in improving performance for many firms. Retail
service customers, at the decision‐making stage, tend to form
expectations about the service quality they will receive from cues which
are available to them. Presents a methodology for identifying service
quality cues, isolating the cues most important to consumers, helping
retailers to segment customers on the basis of quality cues, and
determining which cues should be promoted to lure competitors′
customers.</jats:p>
|
Quality cues and retail target market strategy: a conjoint‐based
application
|
[
"Amirani Shahrzad ",
"Baker Julie "
] |
https://doi.org/10.1108/09590559510089203
| 2,002 |
July
|
10.1108/09590559510098681
|
<jats:p>Outlines preliminary results from a survey into retail security
methods employed by retailers in central Dundee, and forms part of
ongoing research into retail crime in this city being undertaken on a
joint basis by the University of Abertay Dundee, and Tayside Police.
Considers it to be the first survey of this type undertaken at such a
local level in the UK. Concentrates on the types of physical and
procedural security method employed, their perceived effectiveness from
a managerial viewpoint, and which of the alternative security methods
retail managers would utilize if they were given a free choice by their
employers.</jats:p>
|
Retail security: a survey of methods and management in Dundee
|
[
"Pretious Mike ",
"Stewart Robert ",
"Logan David "
] |
https://doi.org/10.1108/09590559510098681
| 2,002 |
July
|
10.1108/09590559510103972
|
<jats:p>Reveals that the People′s Republic of China is a market in
transition. The Chinese Government wants to modernize the retail
industry as part of the movement from a planned economy to a market
economy. Reports that a series of interviews with managers of
government‐owned department stores and co‐operatives, free market
retailers and members of the municipal and federal commercial planning
committees began in 1992. One year later, when a second series of
interviews was conducted, the retail industry was vastly different.
Joint ventures increased and store managers were given the right to
choose their own form of operation. Consumers have experienced
self‐service food stores and foreign department stores opened in Beijing
and Shanghai. A third set of interviews conducted in March 1995 showed
that many reforms had been rescinded because of high domestic inflation.
Several new retail ventures aimed at the <jats:italic>nouveaux riches</jats:italic> in
China have had to position downwards. Concludes that the People′s
Republic of China′s change from a planned to a market economy is a
lesson in social and market change.</jats:p>
|
China: the planned to free market paradigm
|
[
"Sternquist Brenda ",
"Xi Qiao Zhou "
] |
https://doi.org/10.1108/09590559510103972
| 2,002 |
July
|
10.1108/09590559510147127
|
<jats:p>Defines and discusses quick response (QR), with its relationship to
vendor partnering, short‐cycle manufacturing, demand‐flow manufacturing,
“virtual integration”, re‐engineering, just‐in‐time and
efficient consumer response as an introduction to the results of a study
on which firms are implementing QR and at what stage they are regarding
their implementation strategy. The results of the study show that 73 per
cent of the responding retailers claimed to be implementing some phase
of QR. Implementation is slow, however, with only two of 15 QR
components reported to be as much as half‐implemented among the retail
respondents.</jats:p>
|
Quick response in retailing: components and implementation
|
[
"Fiorito Susan S. ",
"May Eleanor G. ",
"Straughn Katherine "
] |
https://doi.org/10.1108/09590559510147127
| 2,002 |
July
|
10.1108/09590559610119901
|
<jats:p>Provides a lighthearted view of post‐modernist links with retail marketing via the UK soap opera <jats:italic>Coronation Street</jats:italic>.</jats:p>
|
Post‐modernism, <i>Coronation Street</i> and retail marketing ‐ a bit of whimsy!
|
[
"Jones Peter "
] |
https://doi.org/10.1108/09590559610119901
| 2,002 |
July
|
10.1108/09590559710156080
|
<jats:p>Argues that global networked environments, such as the Internet and those of online service providers such as AOL and CompuServe, provide not only challenging philosophical dilemmas ‐ where nowhere is anywhere ‐ but more practical economic and operational difficulties for retailers and marketers, used to conventional distribution networks in physical space; notes that retailers’ reach can potentially and very easily outweigh their grasp. Reports that a number of western European and North American retailers have been wrestling with the need to establish a presence on the various internetworking services, where the cultural rules of the game are very different, in the context of the threat to established channels. Based on research undertaken among European retailers within the Oxford Institute of Retail Management, develops some thinking on the implications of a virtual geography of demand and supply; in particular, reviews the attraction of new channels to market, seeks to understand current European practice and provides a series of frameworks for evaluating opportunities for electronic commerce.</jats:p>
|
Retailing in computer‐mediated environments: electronic commerce across Europe
|
[
"Reynolds Jonathan "
] |
https://doi.org/10.1108/09590559710156080
| 2,002 |
July
|
10.1108/09590559710160355
|
<jats:p>Much of the existing literature on location does not address the problems faced by retail organizations at a strategic level, largely because it has tended to concentrate on the technical and policy issues relating to the evaluation and development of new sites. The reason for this lies largely in the geographic origins of most previous work, and while marketing has borrowed many of these concepts and approaches, it has not yet fully developed additional ones appropriate for a strategic management audience. Reviews research in the geography and marketing traditions, and builds on recently published work to outline two new conceptual models which serve to link strategic and monadic (individual site) decisions. Discusses the development of a more holistic perspective which underlines the strategic role of retail location and emphasizes key areas for research relevant to many of the issues currently facing retail organizations.</jats:p>
|
Towards a contemporary perspective of retail location
|
[
"Clarke Ian ",
"Bennison David ",
"Pal John "
] |
https://doi.org/10.1108/09590559710160355
| 2,002 |
July
|
10.1108/09590559710160382
|
<jats:p>In the competitive business environment, retailers can obtain profit by strategic planning and delivering consumer satisfaction. Quick response (QR) is a new business strategy to maximize consumer satisfaction by implementing new technologies (e.g. barcoding, scanner). Reports on research which aimed to identify the use of quick response technologies (QRT) and to identify store attributes that are improved by QRT. A convenience sample of 32 apparel retailers participated in this survey research; 26 retailers were selected at a QR trade conference and six small individual retailers were also selected from a south‐east city. Finds that the most frequently cited store attributes that are improved by QRT were fast turnaround of goods and reduced stockouts. Both the use of QRT and improvement level of store attributes differed by store type.</jats:p>
|
The impact of quick response technologies on retail store attributes
|
[
"Ko Eunju ",
"Kincade Doris H. "
] |
https://doi.org/10.1108/09590559710160382
| 2,002 |
July
|
10.1108/09590559710166322
|
<jats:p>The decision on which countries will participate in European Monetary Union (EMU) is to take place as early as possible in 1998, with the final run in, regarding the technicalities of introducing a single currency, starting on 1 January 1999. With this timetable in mind, examines some of the major issues which will have to be confronted by UK retailers. Even if the UK Government decides to opt out, the increasing internationalization of retailing will mean that UK retailers will have to face a Euro‐denominated environment over a significant range of its business activities. Consequently, by identifying EMU factors which specifically relate to retailing, identifies the key areas which retailers need to consider in planning a strategy to take account of the possibility that EMU will take place in at least some major EU economies.</jats:p>
|
European Monetary Union: the need for a contingency strategy within the retail sector
|
[
"Alexander Nicholas ",
"Hutchinson Robert "
] |
https://doi.org/10.1108/09590559710166322
| 2,002 |
July
|
10.1108/09590559810201169
|
<jats:p>This paper attempts to study the motives behind a Hong Kong‐Japanese joint venture between two retailers from the perspectives of firm‐specific advantages provided by both partners of the international joint ventures (IJVs). The analysis focuses on the local partner’s motives and how the IJVs have provided the opportunity for it to overcome the increasing Japanese competition in the retail sector after the mid‐1980s. Finally, the IJVs are evaluated according to the available secondary data in terms of how much the local partner has achieved from the IJVs.</jats:p>
|
Motives of Hong Kong‐Japanese international joint ventures in retailing
|
[
"Wong May M.L. "
] |
https://doi.org/10.1108/09590559810201169
| 2,002 |
July
|
10.1108/09590559810201187
|
<jats:p>It is true that the process of what has been termed the “globalisation” of the world economy is less noticeable in retail distribution than in other sectors more involved in industrial activities. Nonetheless, a slow but steady trend towards establishing a presence in other countries can be detected. In this paper an empirical analysis will be undertaken of the moves to internationalise into America (particularly the USA) by the leading 200 retail distributors in Europe. The most appropriate strategies for different formats of company will be studied. In the context of internationalisation as an alternative corporate strategy, an analysis will be carried out of the reasons leading businesses to establish themselves in countries which in principle must be more unfamiliar to them than other European states. The countries of origin and of destination of internationalisation, the trading format adopted by each enterprise and the kind of operation emerging will be identified, and, where relevant, the collaboration with local firms in these countries sought or legally required. Internationalisation will be compared with other growth options that might be available to the businesses.</jats:p>
|
The internationalisation of European retailers in America: the US experience
|
[
"Muñiz‐Martínez Norberto "
] |
https://doi.org/10.1108/09590559810201187
| 2,002 |
July
|
10.1108/09590559810206489
|
<jats:p>The context for this paper is the growth of the out‐of‐town superstore and the subsequent decline of the town centre. It examines the development of a town centre loyalty card programme in the town of Leominster and reports on both quantitative and qualitative research carried out to assess the results of this initiative and its prospects for the future. The paper comments on the criteria that other town centre loyalty cards must consider and discusses the options available for enhancement of loyalty cards in the light of technological developments and in the context of the role that they can play in the revitalisation of the town centre.</jats:p>
|
Loyalty cards and the revitalisation of the town centre
|
[
"Worthington Steve "
] |
https://doi.org/10.1108/09590559810206489
| 2,002 |
July
|
10.1108/09590559910252667
|
<jats:p>Despite recent debates in the literature surrounding the notion of absolute saturation in European food retailing, it is clear that concerns over saturation provide a partial explanation for the search for new markets overseas. For two European retailers, Ahold and Sainsbury, the USA has provided such a new market. The aim of this paper is to compare briefly the variations in levels of provision between the UK and the USA and to then focus on an analysis of US state variations. Following a brief account of the changing structure of US food retailing, we present an analysis of its geographical dimensions, focusing on a discussion of possible opportunities for future growth in the US market.</jats:p>
|
Grocery provision in the USA: room for expansion?
|
[
"Silcock E. ",
"Clarke G.P. ",
"Clarke D.B. ",
"Wrigley N. "
] |
https://doi.org/10.1108/09590559910252667
| 2,002 |
July
|
10.1108/09590559910252685
|
<jats:p>A myriad opinions have been propounded to explain how “cyberspace” can be exploited by commercial organisations. For the most part they are speculative, visionary or promotional. This work seeks to redress the balance by focusing on the utilisation of the Internet within the UK retail sector and examining its potential as a new retail channel. The paper presents an exploratory study using qualitative and quantitative methods: an on‐line survey of retail Web activities followed by in‐depth interviews. This approach provides a framework of current retail usage of the Internet and explores retailers’ perceptions of the inhibitors and facilitators to its development. It concludes with an emerging model that explains why current levels of retailing on the Internet are low and provides guidance for retailers wishing to increase their level of Internet activity.</jats:p>
|
Cyber retailing in the UK: the potential of the Internet as a retail channel
|
[
"Doherty N.F. ",
"Ellis‐Chadwick F. ",
"Hart C.A. "
] |
https://doi.org/10.1108/09590559910252685
| 2,002 |
July
|
10.1108/09590559910278560
|
<jats:p>A mail survey was conducted to identify personal characteristics, shopping patterns, and attitudes of potential innovators and non‐adopters of an interactive electronic shopping innovation. Differences among all potential adopter groups were also examined. A national sample of 2,500 US cable television subscribers were surveyed. Results suggested that strongest predictors of potential innovator and non‐adopter group memberships were perceived characteristics of the interactive shopping innovation including relative advantage over other shopping formats and compatibility with lifestyles. Also important were consumers’ prior shopping experiences with other nonstore retailers. Among potential adopters (i.e., innovators, early adopters, and followers), similar characteristics were exhibited, differing only by intensity. Managerial implications are discussed.</jats:p>
|
Profiling potential adopters and non‐adopters of an interactive electronic shopping medium
|
[
"Eastlick Mary Ann ",
"Lotz Sherry "
] |
https://doi.org/10.1108/09590559910278560
| 2,002 |
July
|
10.1108/09590559910288613
|
<jats:p>Centrally‐planned economies generally put little emphasis on the retail sector. The communist government in Poland, for example, worked with an “economy of shortages”, where demand for most goods was greater than supply and there was no incentive to develop an efficient distribution system. However, in 1989 the Polish government introduced a free market economy. Deregulation and liberalisation of trade allowed retailers to play a leading role in the subsequent changes, and make a major contribution to economic growth. The transformation of this sector needed a new approach to organisation, operations and ownership. This paper describes some of the changes in the Polish retail sector during a period of radical change.</jats:p>
|
Changing role of the retail sector in Poland during a period of economic transition
|
[
"Waters C.D.J. "
] |
https://doi.org/10.1108/09590559910288613
| 2,002 |
July
|
10.1108/09590559910297893
|
<jats:p>Describes the approach one company has taken to develop such a logical, time‐phased supply chain improvement plan. This approach involves input from a range of representatives from within the organisation, thereby avoiding the often misguided pursuit of “hobby horses”. The approach described has been derived from matrix‐based methods of Japanese origins, in particular quality function deployment (QFD). The strength of these matrix‐based techniques lies in their ability to integrate the many qualitative and quantitative‐based variables that impact the supply chain. From the matrix, a meaningful and coherent strategy for improvement can be determined. The approach is appealing in its simplicity and yet rigorous at the same time, and, as such, may be of use to practitioners in any complex environment such as a supply chain.</jats:p>
|
Designing a supply chain change process: a food distribution case
|
[
"Samuel Donna ",
"Hines Peter "
] |
https://doi.org/10.1108/09590559910297893
| 2,002 |
July
|
10.1108/09593849610153421
|
<jats:p>Business process re‐engineering (BPR) promises to transform organizations by fundamentally altering their core processes, thereby achieving radical improvements in performance. As the number of actual re‐engineering projects increases, the rhetoric surrounding BPR has shifted to reflect greater cynicism and discomfort over its claims. In the absence of compelling and trustworthy evidence about the success of BPR projects, critics have exposed logical contradictions within BPR’s “manifesto” for revolutionary change and insinuated that BPR’s utopian rhetoric masks political motives. This paper contributes to this discussion in three ways. First we examine two difficulties affecting the evaluation of BPR programmes: defining what process re‐engineering really is, and determining whether BPR has been applied successfully. Second, we examine four fundamental contradictions inherent in BPR’s analysis of organizations: the fallacy of its “clean‐slate” assumption, the paradox of information technology’s role as an enabler of organizational change, the hypocrisy of employee empowerment, and the irony of employee commitment. Third we propose that such contradictions be addressed in both research and practice by employing theoretical perspectives that are prepared to accommodate contradictory phenomena, in contrast to the simplistic, deterministic logic guiding current investigations of BPR’s effectiveness. We suggest theories of organizational learning and organizational politics to understand and resolve the contradictions embedded within BPR.</jats:p>
|
Coping with contradictions in business process re‐engineering
|
[
"Boudreau Marie‐Claude ",
"Robey Daniel "
] |
https://doi.org/10.1108/09593849610153421
| 2,002 |
July
|
10.1108/09593849710194669
|
<jats:p>Examines the use of the soft systems approach in introducing information technology for an international broadcasting programme. International broadcasting is an important system for transferring knowledge to people in diverse regions. Presents the soft systems methodology in a case example on how the news programme production of an international broadcasting organization in Japan deploys IT. Suggests that any IT deployment should consider the perspectives of IT beneficiaries, IT users, as well as the IT owners. Therefore, all relevant people must be included in the audience of the broadcasts in diverse regions.</jats:p>
|
A soft system approach in introducing information technology
|
[
"Na Songkhla Agapol "
] |
https://doi.org/10.1108/09593849710194669
| 2,002 |
July
|
10.1108/09593849710194696
|
<jats:p>In recent years, computer‐aided software engineering tools (CASE) have emerged to provide automation support to the software development process. Such automation is a revolutionary progress which promises dramatic improvement in software quality and productivity. However, despite such promises, CASE tools have not proved to be effective in some organizations owing to the fact that far fewer efforts are expended by organizations on evaluation for selection and introduction of appropriate CASE tools. Proposes a conceptual model on CASE environment that is assembled from two distinct but related processes : “CASE selection” and “CASE adoption”. Further argues that CASE adoption process will be affected if an organization fails to select appropriate CASE tools. Therefore, the success of CASE adoption is very much dependent on the process of CASE selection. Moreover, there is also a possibility that even a suitable CASE tool may not contribute positively, if it is not adopted systematically. Thus, if the CASE adoption fails then a CASE environment would not function. Against this background, cites two case studies describing the experiences of two organizations that adopted a particular brand of front‐end CASE tool. One organization was successful in introducing the tool, and experienced considerable improvement in quality and productivity. Conversely, the same CASE tool failed to achieve its purpose in another organization. In the light of the model, further describes why and how CASE failed in one organization, and was considered successful in another. Finally, also highlights the lessons learned from their experiences.</jats:p>
|
Adoption versus abandonment of CASE tools: lessons from two organizations
|
[
"Rahim Mahbubur ",
"Khan Khaled ",
"Hasan Selamat Mohd. "
] |
https://doi.org/10.1108/09593849710194696
| 2,002 |
July
|
10.1108/09593849810228002
|
<jats:p>Government‐owned monopolies are disappearing all over the world. These monopolies have been shielded from external competitors since their creation, and their liberalization and privatization are shaping an important role for competitive intelligence. In this paper, we analyze telecommunication deregulation in Brazil to explain the changing organizational information and intelligence needs of Telebrás SA, the Brazilian holding company that manages the telecommunication monopoly.</jats:p>
|
The impact of privatization on organizational information needs
|
[
"Roberto Evaristo J. "
] |
https://doi.org/10.1108/09593849810228002
| 2,002 |
July
|
10.1108/09593849910267206
|
<jats:p>Based on recent reviews regarding its use in information systems (IS) studies, this paper argues that action research is still not well recognized by IS researchers and mainstream IS journals especially in North America. To make the situation worse, existing criteria used to assess the quality of action research studies are found to be inadequate when applied to IS. In order to advance its understanding and use by IS researchers and practitioners, the IS action research framework proposed recently by Lau is refined and presented as a set of guidelines in this paper. The implications of this refined framework on IS research and practice are discussed.</jats:p>
|
Toward a framework for action research in information systems studies
|
[
"Lau Francis "
] |
https://doi.org/10.1108/09593849910267206
| 2,002 |
July
|
10.1108/09593849910278196
|
<jats:p>This paper considers the problems of evaluating the benefits of an investment in information technology and systems against a background of institutional change. It is based on a case study in the National Health Service and follows the progress of a project to introduce benefits realisation in NHS Trusts. The case illustrates the importance of personal, hands‐on attention to benefits management and calls attention to the different contingencies faced by managers in attempting to introduce evaluation or benefits realisation schemes. It concludes that, where managers face “certain” contingencies, formative evaluation will be beneficial, but where the contingencies are uncertain, structural changes in the organisation may be more effective in achieving benefits. The paper ends with a plea for evaluation activities to be re‐integrated into their organisational context.</jats:p>
|
The moving staircase – Problems of appraisal and evaluation in a turbulent environment
|
[
"Farbey Barbara ",
"Land Frank ",
"Targett David "
] |
https://doi.org/10.1108/09593849910278196
| 2,002 |
July
|
10.1108/09596110010309925
|
<jats:p>Examines the career paths of hotel managers in Mauritius. Three themes relating to career paths are explored: career mobility, career planning, and the value of certain skills towards career development. Previous research and the current debates surrounding these issue are presented, followed by an examination of the Mauritian context. The results illustrate that hotel managers have a high degree of international mobility, the food and beverage function is the dominant route to hotel general management, hotel managers actively engage in long term career planning, and managerial skills are considered the most important for a career in hotel management. In light of these findings, the implications for the hotel industry in Mauritius are discussed.</jats:p>
|
The career paths of hotel general managers in Mauritius
|
[
"Ladkin Adele ",
"Juwaheer Thanika D. "
] |
https://doi.org/10.1108/09596110010309925
| 2,002 |
July
|
10.1108/09596110010330769
|
<jats:p>Explores the experience of the e´lite, private social clubs of London and suggests that they are a flourishing sector of the hospitality industry. The paper suggests that the traditional gentlemen’s club is being joined by a new type of e´lite private social club with more modern conceptions of the “clubbable”. The paper analyses the differences and similarities between the two types of clubs in the areas of gender, value for money, concepts of “e´lite” and the function of a club. The paper contends that private clubs are an increasingly‐significant sector of the hospitality industry, because of the way they fulfil the needs of the late twentieth‐century consumer. They provide high status “niches” for a fragmented social “e´lite” and they fill the space between automated work and leisure.</jats:p>
|
“Space I can call my own”: private social clubs in London
|
[
"Peacock Martin ",
"Selvarajah Derren "
] |
https://doi.org/10.1108/09596110010330769
| 2,002 |
July
|
10.1108/09596110110365607
|
<jats:p>Reports on an investigation which identified a number of barriers which deter some hospitality industry employees from taking advantage of formal study opportunities. These barriers, which are categorised as informational, situational, financial, institutional or dispositional, need to be examined further if we wish to capitalise on those employees with existing skills in the workforce and develop them to their maximum potential in order to provide a highly educated workforce capable of supplying the standards of service required for continued growth within the sector. Among the implications of this study is a suggestion that tertiary institutions increase access for these potential students by modifying existing arrangements to cater to their special needs. In so doing, institutions might be able to increase the number of experienced industry personnel in their student population, thus enhancing their contribution to the future development of the industry.</jats:p>
|
Identifying the perceived barriers to participation in tertiary education among hospitality employees
|
[
"Barry O’Mahony G. ",
"Sillitoe James F. "
] |
https://doi.org/10.1108/09596110110365607
| 2,002 |
July
|
10.1108/09596110210424466
|
<jats:p>On course convenience cart service is an important component of a club’s food and beverage mix. Not only do convenience carts contribute gross and net revenues, but research shows that they are an expected amenity that increases members’ overall satisfaction with the golf experience. Factors that impact whether or not members purchase from convenience carts include the number of times they would like to be approached by the cart, tee times, age, and handicap.</jats:p>
|
Convenience carts: on course to provide food and beverage service
|
[
"Clemenz Candice E. ",
"Weaver Pamela A. "
] |
https://doi.org/10.1108/09596110210424466
| 2,002 |
July
|
10.1108/09596119410052026
|
<jats:p>In the quest to ensure adherence to best practice throughout the Army′s
Catering Training Centre, the Army School of Catering enrolled in a
series of workshops towards a better understanding of Quality Assurance
and Control. Outlines the initial approach taken and describes how the
original thought of writing Unit Standing Operating Procedures was
turned into a full programme of accreditation under ISO 9001/BS 5750.
The accent is on the practical problems involved and how these were
overcome.</jats:p>
|
Competing for Quality in Military Catering:
|
[
"Giles Rodney ",
"Sinclair Don "
] |
https://doi.org/10.1108/09596119410052026
| 2,002 |
July
|
10.1108/09596119410052071
|
<jats:p>Describes the “Way of Life” (WoL) Quality Improvement Programme, which was
an attempt by Prudential Assurance to improve its position in the
marketplace. The programme concentrated originally on the workplace
problems and tried to eliminate them. A four‐point strategy was
developed and mechanisms were installed to monitor progress. The project
has been very successful in terms of reducing unit costs, meeting
business targets and improving productivity and externally, Prudential
has been seen as a leader in the quality improvement field.</jats:p>
|
The Prudential Experience of Total Quality Management
|
[
"Messenger Sally J. ",
"Atkins Tony "
] |
https://doi.org/10.1108/09596119410052071
| 2,002 |
July
|
10.1108/09596119510079990
|
<jats:p>Looks at the different perceptions of success held by hospitality
managers, as gauged by a survey undertaken early in 1994. Analyses the
tensions between the various perspectives and relates them to their
institutional settings and the personal characteristics of managers.
Rather than developing an objective classification of
“success”, suggests that the variety and conflicts between
different perspectives should be recognized and acknowledged, and that
there is no one “correct” definition of good job
performance.</jats:p>
|
“A job well done”: hospitality managers and success
|
[
"Peacock Martin "
] |
https://doi.org/10.1108/09596119510079990
| 2,002 |
July
|
10.1108/09596119510090726
|
<jats:p>Outlines the changes which have occurred in the hospitality
business environment during the period 19901995 and reviews the
resulting changes in skills, attitudes and competences now required of
hospitality managers. It is important that these developments are
reflected in the hospitality operations management curriculum. Discusses
ways in which this might happen and discusses new curriculum styles and
teaching materials which aim to achieve this result.</jats:p>
|
Change, opportunity and the new operations management curriculum
|
[
"Johns Nick ",
"Teare Richard "
] |
https://doi.org/10.1108/09596119510090726
| 2,002 |
July
|
10.1108/09596119510095352
|
<jats:p>Utilizes “critical incident analysis” to uncover
business traveller attitudes to current changes in business travel
policy. Examines the importance of flight and hotel arrangements as part
of the motivation and satisfaction of the business traveller. The
findings provide evidence of how the self‐esteem of travellers is
affected. Also indicates that a “good hotel” and additional
spare time are important factors which provide for higher levels of
satisfaction.</jats:p>
|
The relative importance of hotels and airlines to the business
traveller
|
[
"Gilbert David C. ",
"Morris Lisa "
] |
https://doi.org/10.1108/09596119510095352
| 2,002 |
July
|
10.1108/09596119610126103
|
<jats:p>Reports the preliminary findings of a study examining the relationship between issues of sustainable development and the operations of small tourism businesses. Indicates that detailed questionnaires were administered to owner managers of small tourism firms in the Yorkshire Dales National Park. States that the survey sought to establish information levels, attitudes towards sustainability, and action taken to protect the environment. Reveals that the research then sought to establish what characteristics of the firms and their owner managers might lie behind these. Suggests that although there is a lot of sympathy with the general principles of sustainability, there is general confusion around the term “sustainability” and even “environmental concern”. Reports a range of actions, but a lack of appreciation of how these might relate to a coherent business strategy, aggravated by a surprising lack of information, which is clearly something that needs to be addressed by the various public agencies in the field. Suggests that it may be possible to identify the characteristics of those business owners who are most likely to be receptive to the principles of sustainable tourism.</jats:p>
|
Sustainable tourism: the role of the small firm
|
[
"Horobin Helen ",
"Long Jonathan "
] |
https://doi.org/10.1108/09596119610126103
| 2,002 |
July
|
10.1108/09596119610129803
|
<jats:p>Looks at the selection criteria for vocational courses from the viewpoint of graduate employers. Asks the question: to what extent can the selection criteria for vocational degree courses reflect those qualities which are sought by subsequent employers of the graduate trainees? Questions graduate trainee recruiters to find out what was actually happening in practice.</jats:p>
|
Selection for vocational courses ‐ a consideration of the viewpoint of graduate employers
|
[
"Ineson Elizabeth M. "
] |
https://doi.org/10.1108/09596119610129803
| 2,002 |
July
|
10.1108/09596119610152014
|
<jats:p>Reviews the activities of the European Union (EU) (1994‐95) and the published work of UK‐based associations, government bodies, analysts and consultants (1990‐95). Identifies the relative influence of the EU in gaining wider recognition for hospitality and tourism and industry research in tracking salary trends and the performance of hospitality firms among others.</jats:p>
|
Hospitality and tourism impacts: an industry perspective
|
[
"Costa Jorge ",
"Eccles Gavin "
] |
https://doi.org/10.1108/09596119610152014
| 2,002 |
July
|
10.1108/09596119610152032
|
<jats:p>Reviews developments in travel and tourism marketing as reflected by articles published in the <jats:italic>Journal of Travel and Tourism Marketing</jats:italic> over a four‐year period from the journal’s inception in 1992‐1995. Identifies five main themes (economic psychology, market segmentation and travel patterns, strategic marketing, technological advances and travel and tourism communications) and related subthemes that portray a pattern of diverse research and development relating to the practice of travel and tourism marketing.</jats:p>
|
Diverse developments in travel and tourism marketing: a thematic approach
|
[
"Hu Clark "
] |
https://doi.org/10.1108/09596119610152032
| 2,002 |
July
|
10.1108/09596119610152041
|
<jats:p>Examines aspects of tourism development as reflected by articles published in: <jats:italic>Annals of Tourism Research, Tourism Management</jats:italic> and <jats:italic>Travel and Tourism Analyst</jats:italic> during 1995 (sustainable tourism, transport, new products and the future of tourism) and during the six‐year period from 1989‐1994 (social trends in tourism, tourism planning and the airline industry).</jats:p>
|
Perspectives on tourism development
|
[
"Eccles Gavin ",
"Costa Jorge "
] |
https://doi.org/10.1108/09596119610152041
| 2,002 |
July
|
10.1108/09596119710157559
|
<jats:p>The reawakening of the Northern Ireland tourism industry, in 1994, has developed a growing business confidence that international tourist levels will increase. Unfortunately, there is not a range of suitable accommodation either in standards or in number to cater for an influx of visitors. Examines the development of the accommodation sector in relation to the tourism industry of Northern Ireland. Highlights problems of the Northern Ireland accommodation sector and documents recommendations for future developments.</jats:p>
|
The future of the Northern Ireland accommodation sector
|
[
"Wilson Mervyn D.J. ",
"Roberta Smyth S. ",
"Murray Anna E. ",
"Black Margaret A. "
] |
https://doi.org/10.1108/09596119710157559
| 2,002 |
July
|
10.1108/09596119710164632
|
<jats:p>With the pizza food service market becoming increasingly polarized, the independent operators are operating in illiberal market conditions. Presents a taxonomy of competition within the food service market, and suggests that the independent operators could become a member of a consortia to help improve their position. Gives some of the results of a survey of independent operators, which indicates that there are mixed feelings concerning membership.</jats:p>
|
The new fasces* of the fast food market? The potential for consortia in pizza home delivery
|
[
"Price Stuart "
] |
https://doi.org/10.1108/09596119710164632
| 2,002 |
July
|
10.1108/09596119710185828
|
<jats:p>Understanding the key forces of supply and demand within a competitive environment is essential, if one aspires to obtain and sustain competitive advantage. Unfortunately, the growth in the UK hotel sector has not been matched by the provision or detailed analysis of information sources. Typically supply‐side statistics are usually limited to room stock, whereas demand‐side statistics are usually confined to occupancy percentages. This results in only a limited interpretation and identification of changing supply and demand patterns in the UK hotel sector. Offers a novel approach which provides greater insight than traditional supply and demand statistics. The proposed framework is used to disseminate supply and demand data for the seven‐year period 1989 to 1995. The analysis suggests that the future for some hotel independents appears rather bleak.</jats:p>
|
Trouble in the UK hotel sector?
|
[
"Phillips Paul A. "
] |
https://doi.org/10.1108/09596119710185828
| 2,002 |
July
|
10.1108/09596119810210279
|
<jats:p>This article reports key findings from a comprehensive survey concerning budgeting within UK hotels. A postal questionnaire was sent to company finance directors. The results are based on 44 companies representing a 45.4 per cent response rate. It considered many aspects of budgeting policies and procedures such as: why they use budgets; who is involved in the process; for what time period they produce budgets; the use made of flexible budgets and zero‐based budgeting techniques; and how budgets are used in the control process. Key results indicate that the main use of budgeting was to evaluate performance and aid control. In producing budgets the bottom‐up approach was most commonly used, but not as widely as in the USA. Zero‐based budgeting and flexible budgeting techniques seemed under‐utilised. As 59 per cent of organizations did not review their budgeting policies and procedures on a routine basis it is possible organizations could be making better use of their budgets to aid the organization. It might also be possible that some theoretical techniques are not appropriate in an hospitality environment.</jats:p>
|
UK hotel operators use of budgetary procedures
|
[
"Jones Tracy A. "
] |
https://doi.org/10.1108/09596119810210279
| 2,002 |
July
|
10.1108/09596119810210369
|
<jats:p>An in‐depth analysis of hospitality certification programmes was conducted. The study revealed important insights on certification demographics, development processes, certification paths, administration, benefits of certification, credibility and the future of certification programmes. It is found that developing certification programmes commonly involves a long and detailed process. There are serious obstacles in getting association membership to adopt certification programmes. Associations prefer to develop, and manage their certification programmes. Certification programmes seem to benefit both associations and members.</jats:p>
|
Hospitality certification: experiences in North America ‐ international implications
|
[
"Birdir Kemal ",
"Pearson Thomas E. "
] |
https://doi.org/10.1108/09596119810210369
| 2,002 |
July
|
10.1108/09596119810227703
|
<jats:p>The preponderance of small hotels in peripheral tourist locations is a universal phenomenon. This comment paper sets the scene for this special issue of IJCHM by analysing the small hotel sector in Australia. This sector shows many similarities with that of other countries, but in a somewhat more exaggerated form, which makes it possible to highlight some of the issues addressed by other authors, later in the issue.</jats:p>
|
Comment: Australia and the small to medium‐sized hotel sector
|
[
"Lee‐Ross Darren "
] |
https://doi.org/10.1108/09596119810227703
| 2,002 |
July
|
10.1108/09596119810227767
|
<jats:p>Examines the role of benchmarking within the small hospitality sector. Argues that there is considerable potential for improving service quality by this means, not only in the small businesses themselves, but also in tourist destinations, which often depend heavily on this sector. While benchmarking activity is growing in large organizations, there has been limited application among small hospitality businesses. Examines the reasons for this, and discusses how benchmarking, linked to external awards and grades, can offer advantages and bring about improvements in competitiveness for both small hospitality businesses and destinations. Consumers also benefit through clearer indication of the service likely to be offered, so that their service expectations are more likely to correspond with performance, and their satisfaction with the destination to be increased. Argues that external benchmarking needs to be directed by local authorities, so that it matches the destination’s planned strategic development.</jats:p>
|
Benchmarking: destination attractiveness and small hospitality business performance
|
[
"Kozak Metin ",
"Rimmington Mike "
] |
https://doi.org/10.1108/09596119810227767
| 2,002 |
July
|
10.1108/09596119810227794
|
<jats:p>This comment paper calls for a need to view benchmarking as a means to disseminate best practice in small hospitality organizations. Outlines the barriers to benchmarking in the sector and endorses the role and value of grading and award schemes as “external benchmarking” agencies.</jats:p>
|
Comment: benchmarking and best practice in the small hotel sector
|
[
"Ogden Susan M. "
] |
https://doi.org/10.1108/09596119810227794
| 2,002 |
July
|
10.1108/09596119810227820
|
<jats:p>Although in many respects, the Heart of England region can hardly be called “peripheral”, it nevertheless displays many of the features of out‐of‐the‐way rural destinations. Describes the outcomes of a research project into training provision for the small rural tourism business operator. It has identified that the training and support on offer to the rural operator tend to be parochial, fragmented and unco‐ordinated. The research was instigated by Birmingham College of Food, Tourism and Creative Studies, a specialist in the provision of hospitality and tourism studies and ultimately aims at the development and implementation of a co‐ordinated training programme for this sector. By pointing up the poor quality of such provision in an essentially central location, the paper invites the questions: how much worse the situation must be in truly peripheral locations, and what action can be taken to improve the situation.</jats:p>
|
Rural tourism in the Heart of England
|
[
"Alexander Nicola ",
"McKenna Angela "
] |
https://doi.org/10.1108/09596119810227820
| 2,002 |
July
|
10.1108/09596119810232211
|
<jats:p>Attempts to establish whether the corporate culture of an organisation can be effectively transferred to a country where a strong national culture exists. Investigates the influence and effects of the national culture in the People’s Republic of China on the work environment and the employees of international hotel companies operating there. Uses the ITT Sheraton Corporation’s Great Wall Sheraton Hotel as a specific case study, but draws on other research conducted in similar joint venture hotel properties. Sutton (1995) demonstrates that hospitality operations in China are predominantly occidental, while both the labour force and the prevalent customer base are overwhelmingly oriental. Ahmed and Li (1996) argue that when different national and organisational cultural values come into contact, conflict tends to emerge. Evidence from both their researches suggests that the “marriage” between Chinese and Western organisations tends to precipitate numerous conflicts. Identifies and illustrates several aspects of Chinese culture which affect the assimilation of a “foreign” corporate culture, and concludes that a strong national culture can have major influences on what happens in the workplace.</jats:p>
|
Corporate and national culture ‐ an irreconcilable dilemma for the hospitality manager?
|
[
"Mwaura Grace ",
"Sutton John ",
"Roberts Diane "
] |
https://doi.org/10.1108/09596119810232211
| 2,002 |
July
|
10.1108/09596119810232301
|
<jats:p>In recent years, neural networks have become popular in the scientific and business fields. In the hotel industry, researchers have recently devoted attention to the application of neural networks to the classification of tourist segments and the prediction of visitor behaviour. However, no previous attempt has been made to incorporate neural networks into hotel occupancy rate forecasting. This paper reports on a study about applying neural networks to the forecasting of room occupancy rates. The significance of this approach was tested with actual data from the Hong Kong hotel industry. Estimated room occupancy rates were compared with actual room occupancy rates. Experimental results indicate that using neural networks to forecast room occupancy rates outperforms multiple regression and naïve extrapolation, two commonly used forecasting approaches.</jats:p>
|
Room occupancy rate forecasting: a neural network approach
|
[
"Law Rob "
] |
https://doi.org/10.1108/09596119810232301
| 2,002 |
July
|
10.1108/09596119910250382
|
<jats:p>In an effort to understand the base differences between tourism and hospitality academic programmes, it is important to understand their philosophical relationships. Different types of philosophies will give rise to different orientations. The differential orientations often lead to conflicts. These conflicts are not usually understood in terms of basic philosophical differences, but are seen as a perceptual distinction. This translates to the real world in that many tourism and hospitality professionals have strong feelings about each other that lead to professional misunderstandings. These differences in philosophy also have important ramifications for curricula, course structure, or the instructional philosophies. The purpose of this article is to examine the philosophical relationships between tourism and hospitality academic programmes and their implications, especially for curricular design. This type of philosophical modelling will help obtain a better perspective on the design of courses that have a general thematic structure to improve the preparations programmes in tourism and hospitality.</jats:p>
|
The importance of examining philosophical relationships between tourism and hospitality curricula
|
[
"Chen Kuan‐Chou ",
"Groves David "
] |
https://doi.org/10.1108/09596119910250382
| 2,002 |
July
|
10.1108/09596119910293277
|
<jats:p>This paper demonstrates the value of a systems approach in considering performance management at an operational level in the hospitality sector. Systems concepts and techniques are applied in a hospitality situation, a hotel, to describe and analyse influences between subsystems. An operations management analysis framework is then used to consider the design of operating systems with specific reference to performance measures which drive, and perhaps support an organization’s competitive stance based on competitive factors. The paper promotes the importance of having meaningful and appropriate performance measures, related to service delivery system design, which create perception of organizational service quality.</jats:p>
|
A systems approach to performance measurement in hospitality
|
[
"Southern Geoff "
] |
https://doi.org/10.1108/09596119910293277
| 2,002 |
July
|
10.1108/09600030010340851
|
<jats:p>The complexity, uncertainty, and diminished control found in global operations hinder the development of world‐class competencies. For example, as a firm rationalizes manufacturing, logistical challenges increase. As a result, cost advantages achieved through production sharing are often offset by higher logistics costs. This multi‐method explores the cross‐functional development of quality and cost competencies in an international production sharing setting. Overall, the study found that information and planning capabilities are vital antecedants to cost and quality competencies. The impact of cost on a firm’s performance is direct, while the impact of quality is indirect, through productivity enhancements.</jats:p>
|
Meeting quality and cost imperatives in a global market
|
[
"Fawcett Stanley E. ",
"Calantone Roger J. ",
"Roath Anthony "
] |
https://doi.org/10.1108/09600030010340851
| 2,002 |
July
|
10.1108/09600030010340897
|
<jats:p>Namit and Chen recently created two algorithms to solve the <Q,r> inventory model for gamma lead‐time demand without using tabulated values. However, other less complicated solutions that do not require the use of tabulated values are currently available. This note demonstrated the relative simplicity of those solutions and discussed some practical considerations.</jats:p>
|
A note on solutions to the <Q,r> inventory model for gamma lead‐time demand
|
[
"Tyworth John E. ",
"Ganeshan Ram "
] |
https://doi.org/10.1108/09600030010340897
| 2,002 |
July
|
10.1108/09600030210415289
|
<jats:p>Outlines possible ways to question “what logistics knowledge is” and “how it comes about”, as a means to improve the craftsmanship in logistics research. The logistics knowledge‐creation activity is examined with respect to its content, context and processes. A framework distinguishing three levels of abstraction (philosophy of science, methodology and theory, and practice) is presented and discussed. This framework highlights some key issues to be considered when research in logistics and supply‐chain management is to be carried out. The implications of the paper should be considered as complementary to increased rigor and borrowing theories from other disciplines as a means to enrich the logistics discipline.</jats:p>
|
Logistics knowledge creation: reflections on content, context and processes
|
[
"Stentoft Arlbjørn Jan ",
"Halldorsson Arni "
] |
https://doi.org/10.1108/09600030210415289
| 2,002 |
July
|
10.1108/09600030210430642
|
<jats:p>Presents a framework for the development of process measurement systems. The purpose can be described as reflecting a strong need for increased knowledge of the development of process‐oriented measurement systems for analysing the order process, as well as knowledge concerning the prerequisites for this development and the potential effects it can have. The research subordinated a systems approach together with elements of the actor‐based approach. The research area’s boundary spanning character required an interdisciplinary integration of knowledge. The research process encompassed an extensive study of the literature, as well as a field study and a major case study carried out in the form of action research. The author’s present occupation as a management consultant has also been important for the verification of the results presented. Presents an eight‐step model for developing a measurement system for a specific process. Special attention is given to the step of deriving and selecting the actual measures. The framework also includes a suggestion for measurement system, a process measure classification model and a discussion of the measurement needs of the process‐oriented organisation.</jats:p>
|
Process measurement
|
[
"Ljungberg Anders "
] |
https://doi.org/10.1108/09600030210430642
| 2,002 |
July
|
10.1108/09600039410059996
|
<jats:p>Economies of former Soviet bloc countries are being radically changed
from state‐run to market systems. One of the major impacts of such
change is on the core logistical component of transport. Transport
enterprises and their clients are attempting to adjust to the rules of a
market economy. Attempts to delineate the difficulties arising from such
transition by examining the restructuring, privatization and
deregulation issues of transport in Poland. Examines specifically forms
of ownership, privatization regulation, Government passenger carriers
and international road transport. Concludes that research and education
must be initiated immediately in order to help formulate properly a
transport policy that will provide for an optimum national logistical
system.</jats:p>
|
Restructuring, Privatization and Deregulation of Transport in
Poland
|
[
"Rydzkowski Wlodzimierz ",
"Barry Spraggins H. "
] |
https://doi.org/10.1108/09600039410059996
| 2,002 |
July
|
10.1108/09600039410064008
|
<jats:p>In an era of global sourcing, the multinational firm′s success often
hinges on the most appropriate selection of its foreign suppliers.
International supplier selection, however, is very complicated and risky
owing to a variety of uncontrollable and unpredictable factors affecting
the decision. These factors may include political situations, tariff
barriers, cultural and communication barriers, trade regulations and
agreements, currency exchange rates, cultural differences, ethical
standards, quality standards and so forth. Nevertheless, a vast majority
of the purchasing literature still focuses on the domestic aspects and
neglects international supplier selection research. Proposes multiple
attribute utility theory which can help purchasing professionals to
formulate viable sourcing strategies in the changing world marketplace.</jats:p>
|
International Supplier Selection:
|
[
"Min Hokey "
] |
https://doi.org/10.1108/09600039410064008
| 2,002 |
July
|
10.1108/09600039410064017
|
<jats:p>Explores antecedents of individual influence in organizational
purchasing decisions made by buying centres. Proposes a two‐step model
whereby individual influence is a function of decision‐specific
variables such as expertise, interest and personal stake in the
decision. The decision‐specific variables are affected, in turn, by
demographic characteristics and psychological traits of the individual.
Proposes a new method which improves on past research; this method
allows for the assessment of influence as it is manifested in buying
centre decision making. The two‐step model is generally supported based
on the path analysis results.</jats:p>
|
A Two‐step Model of Influence in Group Purchasing Decisions
|
[
"Wilson Elizabeth J. ",
"Woodside Arch G. "
] |
https://doi.org/10.1108/09600039410064017
| 2,002 |
July
|
10.1108/09600039410071235
|
<jats:p>Analyses the dimensions of service in the co‐operative buyer‐supplier
interaction and presents an interpretative scheme which links some of
the basic service management concepts with some critical aspects in the
current supply environment. On the basis of the results from a case
study of the Zanussi Appliances Company (Electrolux Group), examines the
dimensions of service in the co‐operative buyer‐supplier relationship.
Discusses the main organizational and operational implications.</jats:p>
|
Service Dimensions in the Buyer‐Supplier Relationship
|
[
"De Toni Alberto ",
"Nassimbeni Guido ",
"Tonchia Stefano "
] |
https://doi.org/10.1108/09600039410071235
| 2,002 |
July
|
10.1108/09600039410071280
|
<jats:p>Conventionally, shipping companies have invested in large ships to
achieve economies of scale. More recently, high speed ships have been
proposed as a means of achieving timely service for customers and
improving shipping performance. Yet another solution offered here is to
boost the cargo handling speed at port allowing for a higher number of
annual round trips. Both the cost efficiency and timeliness of shipping
service can be improved. The economic trade‐offs between the investments
in cargo handling and ship propulsion technologies are formally analysed
by taking the round trip frequency as the key to performance. The
theoretical analyses as well as the practical cases studied indicate
that investments in cargo handling technology, such as automation of
container terminal operations and hatchless self‐loading ships, have
indeed considerable profit‐making potential for shipping companies.
Other technology investment opportunities appear less promising: ship
propulsion due to energy consumption and environmental concerns; and
larger ships due to low customer responsiveness and risks of low capital
productivity.</jats:p>
|
Economies of Speed in Sea Transportation
|
[
"Laine Jouni T. ",
"Vepsäläinen Ari P.J. "
] |
https://doi.org/10.1108/09600039410071280
| 2,002 |
July
|
10.1108/09600039510099955
|
<jats:p>Describes a procedure for modelling the costs of production and
distribution between several production facilities with economies of
scale and many customers who are widely dispersed. The problem takes the
form of a large transportation problem on which is superimposed a cost
minimization problem involving variable production quantities. These
costs involve fixed costs for initiating production and variable costs
with diminishing returns to scale. Models the problem as a non‐linear
integer programming problem and then solves it using a recently
developed non‐linear integer algorithm. Describes two applications in
Australia and New Zealand and illustrates how comparison with a
mixed‐integer linear programming formulation shows a significant
improvement.</jats:p>
|
Improved modelling of physical distribution
|
[
"Murtagh B.A. ",
"Sims J.W. "
] |
https://doi.org/10.1108/09600039510099955
| 2,002 |
July
|
10.1108/09600039610108548
|
<jats:p>Summarizes the changes experienced in the field of logistics in Hungary, although most of the issues raised appear similarly in other transition economies in Central and eastern Europe (CEE), typically in the Czech Republic and Poland. Discusses the immediate logistics consequences and company‐level responses. Consideration of the essence and nature of these changes is a necessity for those who want to understand the region or want to do business there.</jats:p>
|
Consequences of economic transition on logistics: the case of Hungary
|
[
"Chikán Attila "
] |
https://doi.org/10.1108/09600039610108548
| 2,002 |
July
|
10.1108/09600039610115045
|
<jats:p>Describes the elements of a successful logistics partnership. Looks at what can cause failure and questions whether the benefits of a logistics partnership are worth the effort required. Concludes that strategic alliances are increasingly becoming a matter of survival, not merely a matter of competitive advantage. Refers to the example of the long‐term relationship between Kimberly‐Clark Corporation and Interamerican group’s Tricor Warehousing, Inc.</jats:p>
|
The elements of a successful logistics partnership
|
[
"Tate Karen "
] |
https://doi.org/10.1108/09600039610115045
| 2,002 |
July
|
10.1108/09600039610116503
|
<jats:p>There is a relative dearth of literature which examines the implications for suppliers which deliver on a just‐in‐time (JIT) basis. Some authors suggest that there are significant benefits for both the buyer and the supplier through participation in JIT procurement, although there are other reports which claim that the suppliers are being forced to increase their stock holding. Reports on a series of semi‐structured interviews conducted with 18 Scottish‐based JIT suppliers. Claims the results indicate that those suppliers which were able to manufacture JIT themselves were, unless subject to substantial schedule instability, able to resist the transfer of inventory, while the non‐JIT manufacturers experienced an increase in inventory. Finds that all the suppliers had experienced an increase in their administrative burden, as a result of JIT delivery.</jats:p>
|
The benefits and costs of JIT sourcing
|
[
"Waters‐Fuller Niall "
] |
https://doi.org/10.1108/09600039610116503
| 2,002 |
July
|
10.1108/09600039610149075
|
<jats:p>Presents the <jats:italic>Concise Dictionary of Business Logistics</jats:italic> (<jats:italic>CDBL</jats:italic>) published in Russia in 1995. The <jats:italic>CDBL</jats:italic> with its 900 entries is both an A to Z reference work and a Russian language terminological glossary. Most of the entries are thoroughly cross‐referenced to provide complete coverage in inventory control, traffic management, insurance of commercial risks, waste recycling, storage techniques, mathematical foundations of logistics, etc. All the terms defined in the <jats:italic>CDBL</jats:italic> have English equivalents which have been grouped into an alphabetically arranged index of English terms. Makes an attempt to define some of the fundamental concepts of logistics (material flow, logistical channel, logistical chain). Raises the problem of translation of the logistics terms unique to the command‐directed economies.</jats:p>
|
Russian language logistics terminology: an attempt at systematization
|
[
"Rodnikov Andrei N. "
] |
https://doi.org/10.1108/09600039610149075
| 2,002 |
July
|
10.1108/09600039710162268
|
<jats:p>The current trend of changes in global business is highlighting the importance of logistics in the development of Third World business and industries. Literature reveals that many of these Third World nations lack logistics facilities; the task of developing a good logistics system in these nations is quite challenging. Attempts to understand these challenges by looking at Bangladesh, a new entrant from the Third World in the globalization race. Based on a survey of the country’s logisticians, identifies five broad challenges facing logistics development in Bangladesh and proposes a schematic model that integrates efforts of, and inputs from, four sources to solve these problems. Argues that the proposed model is also adaptable in other developing nations.</jats:p>
|
Challenges to logistics development: the case of a Third World country ‐ Bangladesh
|
[
"Abdur Razzaque Mohammed "
] |
https://doi.org/10.1108/09600039710162268
| 2,002 |
July
|
10.1108/09600039710162286
|
<jats:p>The Japanese distribution system is often accused of being inefficient and responsible for high consumer prices. Discusses some critical dimensions that make distribution appear to be less efficient in Japan than the US. An empirical study compares distribution costs at all levels of the channel in the two countries, including the costs of distributing industrial products, which are ultimately borne by the consumer. Provides evidence that cost structures are similar for the two countries. Discusses implications for distribution planners. </jats:p>
|
US‐Japan distribution channel cost structures: is there a significant difference?
|
[
"Pirog Stephen F. ",
"Lancioni Richard "
] |
https://doi.org/10.1108/09600039710162286
| 2,002 |
July
|
10.1108/09600039710170584
|
<jats:p>Develops the concept of time‐based competitive strategies within the context of supply‐chain management. Explores the current interest in supplier integration as a source of competitive advantage in consumer markets and proposes that the Japanese influenced network sourcing model provides a method whereby the advantages of vertical integration can be achieved without reducing the flexibility of product and material outsourcing. A central feature of the network sourcing approach is the use of supplier co‐ordination and development, facilitated by a supplier forum known as a supplier association. These associations represent a series of linking pins, extending from the focal purchasing organization, whereby the joint determination of supply chain improvements can be formulated and shared between a focal customer organization and entire groups of suppliers. Argues that the successful exploitation of these associations is a major pillar in developing and sustaining continuous improvement on a supply‐chain scale, where the efforts of each and every supplier are aligned to the changing requirements of the consumer market.</jats:p>
|
Supply‐chain management and time‐based competition: the role of the supplier association
|
[
"Rich Nick ",
"Hines Peter "
] |
https://doi.org/10.1108/09600039710170584
| 2,002 |
July
|
10.1108/09600039710170593
|
<jats:p>There can be no doubt that distribution, in the widest sense of the word, is operating in a rapidly changing environment in the UK new car market. In particular, the supply and stocking systems for new vehicles have been subject to greater change since 1992 than at any time in the past and, it must be emphasized, this change is still ongoing. There has been very little academic research on distribution generally and some of the points drawn from this work in the automotive industry may have viability in other contexts with suitable localization. Summarizes the research carried out in the UK by the International Car Distribution Programme. Shows that some franchises have instituted revolutionary changes while others are more evolutionary. Some would seem to have carefully considered philosophies and strategies while others appear to have more of a “me‐too” approach. Many franchises have introduced central‐stocking systems as the first step in trying to make their supply systems leaner and they have achieved both an increase in customer matching (customers actually getting the exact specification of car that they wanted) and a decrease in stock and costs. Those already operating such systems are making them more sophisticated as time goes on. During the fieldwork for the research some systems had received major updates and others were due to occur in early 1995. There are many different approaches and in the research they have been classified into broadly similar types. The systems operated by some franchises are already pan‐European while others are confined to the UK with continental markets operating traditionally. In addition, wholly new approaches and systems are in the process of being introduced ‐ such as one specialist manufacturer who has introduced a “supply to order” policy. The improvements in distribution efficiency have the potential to provide savings typically of about £150 (but up to £360) per new car sold to the franchise as a whole. In addition there are unquantified benefits from the considerable improvements in customer satisfaction. Part of such savings can be realized by the dealer and part by the manufacturer. Some franchises had already realized large proportions of these savings and benefits before this research took place while others still have opportunities ahead of them and could yet achieve the sort of amounts suggested above.</jats:p>
|
Supply and stocking systems in the UK car market
|
[
"Kiff John S. "
] |
https://doi.org/10.1108/09600039710170593
| 2,002 |
July
|
10.1108/09600039710188585
|
<jats:p>Decision analysis in management science employs concepts from economics such as utility functions and indifference curves. A utility function <jats:italic>U</jats:italic> models the “satisfaction” that a customer obtains from logistics service. Here <jats:italic>U</jats:italic> depends on two attributes (lead time, fill rate) whose values more directly represent customer service. The shipper can, at additional cost, improve either or both of these attributes. Constructs and maximizes various utility functions <jats:italic>U </jats:italic>given a total budget <jats:italic>B</jats:italic> for distribution service. Finds that without increasing the budget overall logistics service can often be improved from the customer’s point of view. Whether<jats:italic> U</jats:italic> is additive or multiplicative, a customer’s utility resulting from the optimal lead time and fill rate is typically 20 per cent higher than when those attribute levels are set intuitively (without reference to customer preferences and tradeoffs expressed by <jats:italic>U</jats:italic>). Gives some introduction to decision analysis (certainty equivalent, risk aversion, …) to aid in understanding the functional forms employed for <jats:italic>U</jats:italic> and methods of solution, rendering the paper more self‐contained.</jats:p>
|
Customer service in physical distribution: a utility‐function approach
|
[
"Bookbinder James H. ",
"Lynch Maureen E. "
] |
https://doi.org/10.1108/09600039710188585
| 2,002 |
July
|
10.1108/09600039810205962
|
<jats:p>The aim of the present article is to decide the ideal number of warehouses for a food manufacturer in the north of Spain (Asturias) for the year 2000, and their ideal location in the Spanish Peninsula by cluster analysis. The stages followed are to comment first on the underlying assumptions of the study, then on the methodology and the structure of the program developed to solve the problem, as well as on their input and output files. How the cluster and cost are calculated is discussed and finally the solution to this real case is provided.</jats:p>
|
Determining warehouse number and location in Spain by cluster analysis
|
[
"de la Fuente David ",
"Lozano Jesús "
] |
https://doi.org/10.1108/09600039810205962
| 2,002 |
July
|
10.1108/09600039810222710
|
<jats:p>Provides a comparison of the transportation‐logistics education situation in Canada with the more gloomy one in the USA.</jats:p>
|
Transport education in Canada: a contrast
|
[
"Ruppenthal Karl M. "
] |
https://doi.org/10.1108/09600039810222710
| 2,002 |
July
|
10.1108/09600039810234933
|
<jats:p>Describes the analysis of the logistics system of a supplier of anhydrous sodium sulphate to the Australian market. This examination considered the total cost and customer service implications of the present supply of this bulk product from one Canadian and US west coast source, its unloading at three Australian ports and subsequent distribution to customers in major Australian markets. Examines a number of options for restructuring anhydrous sodium sulphate logistics including the use of a single inbound port and the establishment of a single centralised distribution centre. In addition to these major structural options, examines a number of possible improvements which could be applied to any of them: the installation of a centralised national order processing operation; the reduction of national inventory holdings; changes in the terms of trade; modified relations with distributors; and improved interrelationships with customers. Uses a spreadsheet model to examine these options.</jats:p>
|
Evaluation of alternative logistics operations for the national supply of an imported bulk commodity
|
[
"Gilmour Peter "
] |
https://doi.org/10.1108/09600039810234933
| 2,002 |
July
|
10.1108/09600039910253887
|
<jats:p>There have been numerous extensions of the maximum covering location problem that has been developed in the last decade to deal with facility location. Most of the research, however, addresses a single attribute or objective. In the case when a single criterion such as minimizing average response time to access a service facility is insufficient to address the interests of the decision maker, multiple objectives must be employed. Qualitative factors like customer service and market demand as well as quantitative factors like distribution and operating costs need to be appropriately weighted and used in a mathematical programming model. We develop a multi‐objective model for a service facility location problem that simultaneously sites facilities and allocates demand for products from different customer zones. We apply this model to “real‐world” data and show the practical advantages of using this model to solve capacitated service logistics problems.</jats:p>
|
A multi‐objective logistics model for a capacitated service facility problem
|
[
"Jayaraman Vaidyanathan "
] |
https://doi.org/10.1108/09600039910253887
| 2,002 |
July
|
10.1108/09600039910268601
|
<jats:p>Surveys the importance of logistics services attributes to small and large international shipping firms (shippers/sellers). It appears that service priorities of international shippers are consistent with the findings of previous (US domestic) carrier selection. Reliability, transit time and cost rank in the same order for small and large firms. Significant differences exist with respect to small versus large firms concerning carrier considerations, forwarding services, shipper considerations and electronic data interchange. These results are discussed and implications for both small and large international shipping firms are formulated.</jats:p>
|
Service priorities in small and large firms engaged in international logistics
|
[
"Pearson John N. ",
"Semeijn Jake "
] |
https://doi.org/10.1108/09600039910268601
| 2,002 |
July
|
10.1108/09600039910283640
|
<jats:p>The literature on the facilities location problem is quite extensive with a wide variety of solution methods for addressing these problems where the objective is cost minimization. Develops a branch and bound algorithm for solving the uncapacitated, multi‐period facility location problem where the objective is to maximize profits. The solution method uses a number of simplification and branching decision rules to solve the problem efficiently. Extensive computational results on the algorithm’s performance are provided. The results indicate that the algorithm provides optimal solutions in substantially less time than LINDO.</jats:p>
|
The uncapacitated multi‐period facilities location problem with profit maximization
|
[
"Canel Cem ",
"Das Sidhartha R. "
] |
https://doi.org/10.1108/09600039910283640
| 2,002 |
July
|
10.1108/09600039910299959
|
<jats:p>In spite of the wide experience already developed in the field of internal logistics using radio frequency, many companies are wary of its implantation due to the fact that the benefits of this technology are not easily quantifiable in most cases. Develops a detailed discounted payback analysis of the cash flows associated with the implementation of radio frequency, presenting a table with the needed payback periods depending on the size of the warehouse.</jats:p>
|
A payback model for radio frequency in warehousing
|
[
"Adenso‐Díaz Belarmino ",
"Gascón Fernando "
] |
https://doi.org/10.1108/09600039910299959
| 2,002 |
July
|