A few months ago I received a phone call from my ISP (Shaw communications, in Calgary), letting me know that somebody had tried to use their online chat to recover my e-mail password and they suspected it was fraudulent as they had no idea how to answer any relevant security questions.  I was thrown off, I have some minor visibility on the internet in that I was in an administrative role in a small game community, I have dealt with attempts at breaking into my msn, that particular community account, and more since gaining what little e-clout I had.   It was getting personal, somebody was trying to break into my personal e-mail now, the one that could recover passwords from all sorts of important sites and which recieved work related and education related e-mails.  I set up a "passphrase" with the shaw rep who was very helpful, at the time.

Skip ahead 3 months, a rep at shaw had allowed this creep to set up online billing for my account, knowing only my phone number as it is listed in the yellow pages, within a month of that this online troublemaker had a statement and with that had managed to reset my customer care account password and use that to retrieve my e-mail password! From there he recovered my password from my msn, my gmail, and the community I mentioned before (I had money in that account!!!).  I'm very upset about all of this, but after wasting an afternoon going to the retail shaw location, they gave me all of this detailed explanation on what happened and helped me reset my passwords on my account..

The interesting thing is, I know his e-mail is "redbrigade101@gmail.com" now, because he used it to recover my password, I also know his ip address is "173.3.200.211" which traces to an Online Optimum ISP in North Brunswick, New Jersey.  What are my options here? should I phone the police? call the ISP? do nothing?!

This whole ordeal has me concerned, and I feel like I have a duty to follow up on this and try and take this opportunity to cause this thief some stress.. 

Please give me some insight into similar stories you've had and what I should do!
user
Jerk abused customer support to steal my e-mail, I have his ip address and e-mail and want
assistant
A few months ago I received a phone call from my ISP (Shaw communications, in Calgary), letting me know that somebody had tried to use their online chat to recover my e-mail password and they suspected it was fraudulent as they had no idea how to answer any relevant security questions.  I was thrown off, I have some minor visibility on the internet in that I was in an administrative role in a small game community, I have dealt with attempts at breaking into my msn, that particular community account, and more since gaining what little e-clout I had.   It was getting personal, somebody was trying to break into my personal e-mail now, the one that could recover passwords from all sorts of important sites and which recieved work related and education related e-mails.  I set up a "passphrase" with the shaw rep who was very helpful, at the time.

Skip ahead 3 months, a rep at shaw had allowed this creep to set up online billing for my account, knowing only my phone number as it is listed in the yellow pages, within a month of that this online troublemaker had a statement and with that had managed to reset my customer care account password and use that to retrieve my e-mail password! From there he recovered my password from my msn, my gmail, and the community I mentioned before (I had money in that account!!!).  I'm very upset about all of this, but after wasting an afternoon going to the retail shaw location, they gave me all of this detailed explanation on what happened and helped me reset my passwords on my account..

The interesting thing is, I know his e-mail is "redbrigade101@gmail.com" now, because he used it to recover my password, I also know his ip address is "173.3.200.211" which traces to an Online Optimum ISP in North Brunswick, New Jersey.  What are my options here? should I phone the police? call the ISP? do nothing?!

This whole ordeal has me concerned, and I feel like I have a duty to follow up on this and try and take this opportunity to cause this thief some stress.. 

Please give me some insight into similar stories you've had and what I should do!
user
Someone tried to steal my e-mail password, I discovered the thief's e-mail address and ip address and
assistant