I live in an apartment complex, and every unit has a post office box on site. Next to these boxes are larger boxes for packages. When you have a package, they place a key to the box in your po box for you to retrieve your package. I recently ordered all of my textbooks from Amazon because it was cheaper than going to the bookstore. I was away for the weekend, and when I came back there was a key in my box. Wonderful! 

However, the package box that corresponded to that key already had a key in the slot and there was no package inside of it. After talking to the post office, my mail carrier, and the office of my apartment complex, this is the conclusion that I have arrived to. My package was not moved to the office or anywhere by the mail carrier once she initially placed it in the package box. She had, against policy of the post office, had two keys for each of the package boxes and was using all of them without keeping track of which unit received which key.

Now, I am missing a $60 book, not because someone broke in to the mail but because of the mail carrier's mistake. Her excuse was, "I was too trusting"

How should I go about finding a good resolution to this problem? I am going to go to the Post Office tomorrow to talk to someone of importance (hopefully).
user
The mail carrier broke policy which resulted in my $60 textbook going missing.
assistant
I live in an apartment complex, and every unit has a post office box on site. Next to these boxes are larger boxes for packages. When you have a package, they place a key to the box in your po box for you to retrieve your package. I recently ordered all of my textbooks from Amazon because it was cheaper than going to the bookstore. I was away for the weekend, and when I came back there was a key in my box. Wonderful! 

However, the package box that corresponded to that key already had a key in the slot and there was no package inside of it. After talking to the post office, my mail carrier, and the office of my apartment complex, this is the conclusion that I have arrived to. My package was not moved to the office or anywhere by the mail carrier once she initially placed it in the package box. She had, against policy of the post office, had two keys for each of the package boxes and was using all of them without keeping track of which unit received which key.

Now, I am missing a $60 book, not because someone broke in to the mail but because of the mail carrier's mistake. Her excuse was, "I was too trusting"

How should I go about finding a good resolution to this problem? I am going to go to the Post Office tomorrow to talk to someone of importance (hopefully).
user
My post office is a piece of shit and I am going to
assistant