After having lived in my new apartment for just under 3 months, my gas company removed my previous gas meter to install a new one.  When they installed the new meter, they billed me for $1118 claiming that my meter was higher than their estimates by 787 therms.  I contacted some relatives and neighbors and the consensus was that there was no way I could have used even half that much gas in the time I've been here (It didn't drop below 45 until December).
   Immediately after receiving the bill I called the company to complain and was told that my account would be on hold and I wouldn't be responsible to pay it until after an investigation took place.  Fast forward to 2 weeks later, and they take the full amount from my bank account leaving me a few dollars away from flat broke.
After calling again, the person on the other end of the phone told me that since I had automated billing that was why they had taken the money (despite the fact the first representative I spoke to said it wouldn't be a problem).  I was also told that the money could not be refunded to me unless an investigation took place. 
   After requesting an investigation for the second time (almost a month after requesting the first one) I am very annoyed and wondering how long they're going to keep me in limbo with the entirety of my savings.  What can I do to expedite the process?  Any suggestions or theories would be great.
user
Gas company is taking money from my bank account when they're clearly overcharging me. How can I get my money?
assistant
After having lived in my new apartment for just under 3 months, my gas company removed my previous gas meter to install a new one.  When they installed the new meter, they billed me for $1118 claiming that my meter was higher than their estimates by 787 therms.  I contacted some relatives and neighbors and the consensus was that there was no way I could have used even half that much gas in the time I've been here (It didn't drop below 45 until December).
   Immediately after receiving the bill I called the company to complain and was told that my account would be on hold and I wouldn't be responsible to pay it until after an investigation took place.  Fast forward to 2 weeks later, and they take the full amount from my bank account leaving me a few dollars away from flat broke.
After calling again, the person on the other end of the phone told me that since I had automated billing that was why they had taken the money (despite the fact the first representative I spoke to said it wouldn't be a problem).  I was also told that the money could not be refunded to me unless an investigation took place. 
   After requesting an investigation for the second time (almost a month after requesting the first one) I am very annoyed and wondering how long they're going to keep me in limbo with the entirety of my savings.  What can I do to expedite the process?  Any suggestions or theories would be great.
user
Gas company took money from my bank account after my account was online for less than 3 months, tried to take money from me on the second try and now they won't refund the amount they took from me.
assistant