So I just had this lovely woman get rather snippy with me about availability and the arrival date of her reservation. According to our database she was scheduled to arrive yesterday and so she no-showed. Well I talk to her husband on the phone since we attempt contact for all no-shows and he says she left early this morning. I reinstate the reservation and choose not to charge her for last night cuz she's still here for 3 nights and we didn't lose any revenue due to the no-show. Cut to a few minutes ago when I tell her that I had actually already spoke with her husband because we thought she was a no-show last night. She says no, she always comes on this date in a rather superior tone. I just put my hands up and tell that this is what was in our system. 
She then follows through to ask about her room and whether it was ready or not. I tell her since it's only noon that it was not ready. She tells me every other time it's been ready which I have to try really hard to not just call her out on that. We cannot guarantee anything sooner than 2pm and as far as housekeeping was aware, she didn't exist before noon. I just try and drop it telling her it should be done around 2. 
Petty revenge: Once the twatwaffle is out of earshot I call up housekeeping, ask the status of the rooms that have checked in but not received keys yet. I tell him to feel free to leave her room until last so it isn't done until 2:30. I could have gotten her room done by 1:30 if I really wanted to but now she's gonna have to go to her play and not gain access to her room until after 5. It's small, it's petty but it's still rather satisfying that housekeeping's got my back when the guests are rude.
user
guest was rude and now hasn't got room access for even longer than expected
assistant
So I just had this lovely woman get rather snippy with me about availability and the arrival date of her reservation. According to our database she was scheduled to arrive yesterday and so she no-showed. Well I talk to her husband on the phone since we attempt contact for all no-shows and he says she left early this morning. I reinstate the reservation and choose not to charge her for last night cuz she's still here for 3 nights and we didn't lose any revenue due to the no-show. Cut to a few minutes ago when I tell her that I had actually already spoke with her husband because we thought she was a no-show last night. She says no, she always comes on this date in a rather superior tone. I just put my hands up and tell that this is what was in our system. 
She then follows through to ask about her room and whether it was ready or not. I tell her since it's only noon that it was not ready. She tells me every other time it's been ready which I have to try really hard to not just call her out on that. We cannot guarantee anything sooner than 2pm and as far as housekeeping was aware, she didn't exist before noon. I just try and drop it telling her it should be done around 2. 
Petty revenge: Once the twatwaffle is out of earshot I call up housekeeping, ask the status of the rooms that have checked in but not received keys yet. I tell him to feel free to leave her room until last so it isn't done until 2:30. I could have gotten her room done by 1:30 if I really wanted to but now she's gonna have to go to her play and not gain access to her room until after 5. It's small, it's petty but it's still rather satisfying that housekeeping's got my back when the guests are rude.
user
Coworker is a bitch, I got her room ready for her by 1pm, now she's
assistant