Posting this here because I couldn't find any other subs, and no one answered in an advice sub. 

A year and a half ago, I got new glasses. I paid over $700 out of pocket for the exam, frames and lenses. From the start, the frames fell off of my face. I have been back and forth to the Optometrist multiple times to get the frames adjusted; results varying each time. 

In a year and half, I've never actually gotten to wear the glasses. I've spent dozens on various ear pieces, nose pieces, waxes, etc., to no avail. The frames do not fit at all. I've been wearing a pair of reading glasses from the dollar store, which fit perfectly.

I haven't pushed the issue with the office, as it's been too long to request a refund, etc. However, I'm beyond disappointed I've never been able to wear the glasses at all. The office location isn't convenient for me at all; and that's why I haven't been able to push the issue with them more. I can't easily drive to the office from work; and it's closed when I'm not working. That's my fault and I accept that. (To note: The last time I went, no one was in who could adjust the frames, and I couldn't take off work again to drive back).

What should I do? Any advice or tips? Ideally, I'd like the office to give me a new pair of frames, or at least a significant discount on a new pair.
Thoughts?
user
I've been trying to wear glasses for over a year and a half, and my glasses have always fallen off. Can't even take off my glasses, and I've never been able to wear them.
assistant
Posting this here because I couldn't find any other subs, and no one answered in an advice sub. 

A year and a half ago, I got new glasses. I paid over $700 out of pocket for the exam, frames and lenses. From the start, the frames fell off of my face. I have been back and forth to the Optometrist multiple times to get the frames adjusted; results varying each time. 

In a year and half, I've never actually gotten to wear the glasses. I've spent dozens on various ear pieces, nose pieces, waxes, etc., to no avail. The frames do not fit at all. I've been wearing a pair of reading glasses from the dollar store, which fit perfectly.

I haven't pushed the issue with the office, as it's been too long to request a refund, etc. However, I'm beyond disappointed I've never been able to wear the glasses at all. The office location isn't convenient for me at all; and that's why I haven't been able to push the issue with them more. I can't easily drive to the office from work; and it's closed when I'm not working. That's my fault and I accept that. (To note: The last time I went, no one was in who could adjust the frames, and I couldn't take off work again to drive back).

What should I do? Any advice or tips? Ideally, I'd like the office to give me a new pair of frames, or at least a significant discount on a new pair.
Thoughts?
user
I have glasses that are unwearable. How do I push the issue with the office?
assistant