I work a part-time job at a large international retail store (HQ in Ohio, but my location is in Texas). The chain tends to value 'rewards enrollments' over any other type of customer service. This past week I had a customer who was not a member and declined to enroll. Her English was so limited that in order to even verify that she was not already enrolled, she pulled out a card with all of her contact information for me to reference. I used just the phone number from the card to verify if she had already enrolled. Later my supervisor, upset that I'd 'lost an enrollment' explained that I should have enrolled her using that information despite the fact that she had declined (and perhaps didn't even understand the situation) saying 'That's retail.' My management team has often acknowledged that we have to 'be scummy' about getting information because these metrics are so important to the company and our performance as a store. As a part-time associate, I'm heavily chastised when people refuse to enroll, but am certain my job isn't worth breaking the law. I'm fortunate that I have a full-time position elsewhere and don't rely on this income. It does indeed feel 'scummy', but is it in fact against the law? If so, is there someone I should report this to?
user
Is it illegal to use a
assistant
I work a part-time job at a large international retail store (HQ in Ohio, but my location is in Texas). The chain tends to value 'rewards enrollments' over any other type of customer service. This past week I had a customer who was not a member and declined to enroll. Her English was so limited that in order to even verify that she was not already enrolled, she pulled out a card with all of her contact information for me to reference. I used just the phone number from the card to verify if she had already enrolled. Later my supervisor, upset that I'd 'lost an enrollment' explained that I should have enrolled her using that information despite the fact that she had declined (and perhaps didn't even understand the situation) saying 'That's retail.' My management team has often acknowledged that we have to 'be scummy' about getting information because these metrics are so important to the company and our performance as a store. As a part-time associate, I'm heavily chastised when people refuse to enroll, but am certain my job isn't worth breaking the law. I'm fortunate that I have a full-time position elsewhere and don't rely on this income. It does indeed feel 'scummy', but is it in fact against the law? If so, is there someone I should report this to?
user
Had a customer decline to enroll
assistant