About a week and a half ago I signed a lease for an apartment in this current complex after having toured the complex twice, and I even inspected my actual apartment before signing the lease. Once I signed the lease, they told me to call my local ISP to have my coaxial cable jack activated so my own modem and router would start working.

After a few back and forth phone calls over a day or two with the ISP, I eventually followed the wiring through my apartment and noticed that it had actually been cut. Although the wire ended in a coax cable jack in my wall, and was visibly displayed and promised to be working, the wiring did not go anywhere.

I called apt management and they told me this was not a problem, that all the ISP had to do was drill new wiring into the apartment. 

Finally the ISP man came to do just that, but was denied access by management because he couldn't provide 'panduit' or 'conduit' or some kind of paneling that ran on the outside of the house.

ISP tells me they have never provided this service, but MANAGEMENT tells me it's in their contract with the ISP. This has now been going on for over a week, and I've been tethered to my phone's hotspot on my gaming desktop, while still paying the ISP for services I am not receiving. Last call recently I was told apartment ownership is looking at getting their own attorneys involved to force the ISP into action.

I do not have time for legal proceedings! I feel like I deserve accomodation while this matter is settled, and I shouldn't have to wait *weeks* for this to be resolved.

**What can I do?**
Can I refuse to pay rent, can I report them to an agency? Do I have to pay a lawyer a couple hundred bucks for a fancy letter?
user
Landlord sold me a lease for an apt with a cable jack, did not work and ISP won't fix, apartment management is now
assistant
About a week and a half ago I signed a lease for an apartment in this current complex after having toured the complex twice, and I even inspected my actual apartment before signing the lease. Once I signed the lease, they told me to call my local ISP to have my coaxial cable jack activated so my own modem and router would start working.

After a few back and forth phone calls over a day or two with the ISP, I eventually followed the wiring through my apartment and noticed that it had actually been cut. Although the wire ended in a coax cable jack in my wall, and was visibly displayed and promised to be working, the wiring did not go anywhere.

I called apt management and they told me this was not a problem, that all the ISP had to do was drill new wiring into the apartment. 

Finally the ISP man came to do just that, but was denied access by management because he couldn't provide 'panduit' or 'conduit' or some kind of paneling that ran on the outside of the house.

ISP tells me they have never provided this service, but MANAGEMENT tells me it's in their contract with the ISP. This has now been going on for over a week, and I've been tethered to my phone's hotspot on my gaming desktop, while still paying the ISP for services I am not receiving. Last call recently I was told apartment ownership is looking at getting their own attorneys involved to force the ISP into action.

I do not have time for legal proceedings! I feel like I deserve accomodation while this matter is settled, and I shouldn't have to wait *weeks* for this to be resolved.

**What can I do?**
Can I refuse to pay rent, can I report them to an agency? Do I have to pay a lawyer a couple hundred bucks for a fancy letter?
user
ISP won't fix the wiring in my apartment despite the fact that they were supposed to fix it, and now apartment management is
assistant