After having lived in my new apartment for just under 3 months, my gas company removed my previous gas meter to install a new one.  When they installed the new meter, they billed me for $1118 claiming that my meter was higher than their estimates by 787 therms.  I contacted some relatives and neighbors and the consensus was that there was no way I could have used even half that much gas in the time I've been here (It didn't drop below 45 until December).
   Immediately after receiving the bill I called the company to complain and was told that my account would be on hold and I wouldn't be responsible to pay it until after an investigation took place.  Fast forward to 2 weeks later, and they take the full amount from my bank account leaving me a few dollars away from flat broke.
After calling again, the person on the other end of the phone told me that since I had automated billing that was why they had taken the money (despite the fact the first representative I spoke to said it wouldn't be a problem).  I was also told that the money could not be refunded to me unless an investigation took place. 
   After requesting an investigation for the second time (almost a month after requesting the first one) I am very annoyed and wondering how long they're going to keep me in limbo with the entirety of my savings.  What can I do to expedite the process?  Any suggestions or theories would be great.
user
Gas company is taking money from my bank account when they're clearly overcharging me. How can
assistant
After having lived in my new apartment for just under 3 months, my gas company removed my previous gas meter to install a new one.  When they installed the new meter, they billed me for $1118 claiming that my meter was higher than their estimates by 787 therms.  I contacted some relatives and neighbors and the consensus was that there was no way I could have used even half that much gas in the time I've been here (It didn't drop below 45 until December).
   Immediately after receiving the bill I called the company to complain and was told that my account would be on hold and I wouldn't be responsible to pay it until after an investigation took place.  Fast forward to 2 weeks later, and they take the full amount from my bank account leaving me a few dollars away from flat broke.
After calling again, the person on the other end of the phone told me that since I had automated billing that was why they had taken the money (despite the fact the first representative I spoke to said it wouldn't be a problem).  I was also told that the money could not be refunded to me unless an investigation took place. 
   After requesting an investigation for the second time (almost a month after requesting the first one) I am very annoyed and wondering how long they're going to keep me in limbo with the entirety of my savings.  What can I do to expedite the process?  Any suggestions or theories would be great.
user
Gas company took money from my bank account after my account was online for less than
assistant