My parents were scheduled to fly out of a Canadian city into the US, and got through security without any problems. About an hour before their flight, they hit US Customs for preclearance, and they were taken for a random check because apparently my mother's fingerprints did not clear their system. They were whisked away to the customs area, where they were made to wait a for an hour because it was lunch time and nobody was there to work. Finally, they get checked out (which only took 3 or 4 minutes of someone looking through a computer), but as a result they've missed the flight, and are forced to shell out $300 each for a red-eye flight.
user
My parents got screwed by US customs. Is there anything to do to get compensated? At the very least, is there anybody we can complain
assistant
My parents were scheduled to fly out of a Canadian city into the US, and got through security without any problems. About an hour before their flight, they hit US Customs for preclearance, and they were taken for a random check because apparently my mother's fingerprints did not clear their system. They were whisked away to the customs area, where they were made to wait a for an hour because it was lunch time and nobody was there to work. Finally, they get checked out (which only took 3 or 4 minutes of someone looking through a computer), but as a result they've missed the flight, and are forced to shell out $300 each for a red-eye flight.
user
Border Preclearance caused my parents to miss their flight and have to shell out $600 for a new flight. Is there anything they can do?
assistant