Hi guys, I wasn't sure where to post this so I hope this is the right place. Feel free to ask questions and I'll get back to you.

I am a student in London and 5 of us have found a place to live, we moved in last week but there are lots of problems and we are finding it stressful to sort out while having to study at the same time. There are **3 main issues.**

First the **House:**
We were told that we would have 3 beds, and got 2. 
There is no shower installed just a bathtub. 
The gas bills are extraordinarily high, we switched off the radiators in the house and are still spending roughly £3-5 a day. 
My bedroom doesn't have a lock or a doorknob.
The bathrooms don't have locks either.

Secondly the **Landlady.**
The Landlady is terrible, I know that much. 
She left nearly ALL her possessions behind making it almost impossible for us to move in, I actually had to go home on the day of supposed arrival as I didn't have a bed and it was a complete mess. She promised to clean up by Sunday last week (8 days ago) and nothing. She also promised to install a shower by Tuesday last week and nothing. She gets angry when we call her and rejects us. She even came in without our permission and took some CDs home without clearing up all of the mess. She has even gone to threaten us about the place being a mess (not our fault but hers) and said she'd refund us and move back in but I don't know if that still stands.
The day of moving in I had to wait an hour for her to arrive when she should have already been in clearing out the place. She said she only knew 24 hours earlier we would be moving in.

Thirdly the **Agents.**
They have been terrible, they weren't on time for appointments and tried to sell us insurance which we already have. Now we've moved it's not their problem any more but it is clear the agents and landlady didn't communicate with each other enough prior to our arrival.

My problem is, what do we do?
user
5 of us want to move in, Landlady is terrible, Landlady is unaware of the date of our move in, Landlady refuses to give us keys, our rooms are a mess
assistant
Hi guys, I wasn't sure where to post this so I hope this is the right place. Feel free to ask questions and I'll get back to you.

I am a student in London and 5 of us have found a place to live, we moved in last week but there are lots of problems and we are finding it stressful to sort out while having to study at the same time. There are **3 main issues.**

First the **House:**
We were told that we would have 3 beds, and got 2. 
There is no shower installed just a bathtub. 
The gas bills are extraordinarily high, we switched off the radiators in the house and are still spending roughly £3-5 a day. 
My bedroom doesn't have a lock or a doorknob.
The bathrooms don't have locks either.

Secondly the **Landlady.**
The Landlady is terrible, I know that much. 
She left nearly ALL her possessions behind making it almost impossible for us to move in, I actually had to go home on the day of supposed arrival as I didn't have a bed and it was a complete mess. She promised to clean up by Sunday last week (8 days ago) and nothing. She also promised to install a shower by Tuesday last week and nothing. She gets angry when we call her and rejects us. She even came in without our permission and took some CDs home without clearing up all of the mess. She has even gone to threaten us about the place being a mess (not our fault but hers) and said she'd refund us and move back in but I don't know if that still stands.
The day of moving in I had to wait an hour for her to arrive when she should have already been in clearing out the place. She said she only knew 24 hours earlier we would be moving in.

Thirdly the **Agents.**
They have been terrible, they weren't on time for appointments and tried to sell us insurance which we already have. Now we've moved it's not their problem any more but it is clear the agents and landlady didn't communicate with each other enough prior to our arrival.

My problem is, what do we do?
user
Moved house, having threatening problems with Landlady and our house is a mess because of her.
assistant