38 9 49 17 R&D
33 20 55 23 R&D QUALITY IMPROVEMENT SUGGESTION/ SOLUTION FORM
71 26 77 27 9/ 3/ 92
63 26 67 28 Date:
28 27 59 28 M. Hamann P. Harper, P. Martinez
11 27 26 28 Name / Phone Ext. :
67 30 74 32 Licensee
55 31 64 32 R&D Group:
30 31 42 32 J. S. Wigand
11 31 28 33 Supervisor / Manager
28 31 29 32 :
24 34 77 44 Discontinue coal retention analyses on licensee submitted product samples (Note : Coal Retention testing is not performed by most licensees. Other B&W physical measurements as ends stability and inspection for soft spots in ciparettes are thought to be sufficient measures to assure cigarette physical integrity. The proposed action will increase laboratory productivity . )
12 35 22 37 Suggestion:
34 48 77 55 Delete coal retention from the list of standard analyses performed on licensee submitted product samples. Special requests for coal retention testing could still be submitted on an exception basis.
12 48 32 50 Suggested Solutions (s):
71 60 73 61 No
60 60 63 61 Yes
12 60 52 62 Have you contacted your Manager/ Supervisor?
30 64 71 66 Manager, please contact suggester and forward
12 65 27 66 Manager Comments:
27 65 28 66 
12 66 42 67 comments to the Quality Council.
13 82 19 83 qip . wp
68 90 84 92 597005708
