 We purchased our new 2011 Ford Explorer in March of 2011 because the looks sold my Husband and I. From that moment until November 2011 when we finally got rid of it were those most aggravating months dealing with Ford, Ford Reps and several Ford dealers. The My Ford Touch is a driving disaster and constantly takes yours eyes off the road because it does not work.Our screen froze so many times, and we were left without a/c or heat or radio.This system is the main brain of this vehicle. The voice commands would not operate either. We have been to the dealerfor an upgrade, and they keep saying that "This will fix the problem".Also problem with Gas vent hose. Do not buy this vehicle!!