 Hyundai’s safety recall Campaign 137 was on the Electronic Stability Control (ESC) system, which may have caused my car accident with my 2012 Hyundai Elantra.  I called the Hyundai Recall Campaign Center several times about my case.  Many of the reps I spoke with either provided wrong information, inaccurate timeframes for supervisors to call me back, denied my request to speak to a supervisor, or hung up on me.  National Customer Care Rep Larry Bane managed my case.  He refused my request to have my car tested in post-accident condition.  During an oil change visit at my local Hyundai dealer, a service advisor recommended replacing my car’s yaw-rate sensor (the key component to the ESC system), and I approved.  More than five weeks later, Larry Bane’s first conclusion letter said, “Unfortunately, we were unable to inspect your vehicle in its post-accident condition since it had already been repaired.”  The message ended by saying, “We believe your vehicle operated according to its design in the accident.”  The following week Larry Bane sent a second conclusion letter.  This letter stated, “We have re-reviewed all of the available information regarding your accident, as well as the points raised in your most recent correspondence.  Based on all of the available information, we continue to believe that our previous response is accurate and that your accident did not involve a product defect.  With respect to the recall referenced in your correspondence (Recall 137), we do not believe that the condition that the recall seeks to address was present or caused your accident.”Larry Bane’s supervisor Chris said, “We pride ourselves in customer service and delivering excellence to each and every person.”  However, he said the decision on my case was already made, and there was nothing else he could do for me.  Then he added, “I’m trying to be really honest with you.  I’m in the business for helping people, and I want to make sure that I’m doing my part to make us close any gaps and make the process as smooth as possible for you, and unfortunately I don’t make any of those decisions.”  I asked him to clarify Hyundai’s conclusion letters.  He simply said, “That was the decision they made.”Then I called the Hyundai Recall Campaign Center and spoke with supervisor Ethan.  He suggested that “someone that doesn’t know how to write out a letter” could have composed the conclusion letters.  Ethan concluded, “Honestly, those letters just sound ridiculous.” I wrote a letter to Dave Zuchowski, the CEO of Hyundai Motor America.  He didn’t address my customer service experiences or answer why Hyundai didn’t want to test my car in post-accident condition.  He said, “We continue to believe that our previous response is accurate and that your accident did not involve a product defect.”  Do you think Hyundai was correct in refusing my request to test my car with the same yaw-rate sensor and ESC system at the time of the accident as part of the recall?  Do you think Hyundai provided me great customer service?  Do you think my next car should be a Hyundai?