 I purchased the Highlander Platinum to replace my aging Lexus RX300 with extremely low mileage and almost no technology.  I need to pull an enclosed trailer and the Lexus was only rated for 2000 lbs.  I looked at everything available that could tow 5000 lbs and watched literally hundreds of video reviews.  I've had trucks and I've resolved myself to the fact that I'm an SUV guy.  I narrowed my search to the Mercedes ML and GLE, BMW X5, and the Highlander.  I really like the Mercedes but reliability and high maintenance cost were are a major issue.  With the only dealer around 40 minutes away, this would be a problem.   Same goes for the BMW, very nice but high cost of maintenance and dealer location.  Rear passenger entry for both the MB and BMW are difficult for adult men with feet larger than size 8.  I wear a size 12 and they were both ridiculously difficult to get in and out of the back seat.  On to the Highlander.  On paper it ticked all the boxes; towing capacity, reliability, comfortable for 4 adults and their golf bags laid down sideways.  I purchased the loaded Platinum with what I think is every option available.  The good:  Nice looking, visibility is very good.  seats have heat, cooling and a lot of adjustment.  Rear has heated seats and temperature controls along with a nice panoramic sunroof, and pull up privacy screens on the windows.  Leg room is the best I've seen in any vehicle in its class.  On to the not so good:  Gas mileage is pretty dismal around town which is most of my driving.  I'm not lead footed and I get around 15 mpg.  Steering load seems opposite of what it should be, very light at high speed and as you brake / turn at lower speeds it gets heavier.  The infotainment system is just horrible.  The angle of the screen is not driver centric but sky sentric.  During the day it's nearly impossible to read.  This is compounded by the matt finish on the touch surface and terrible contrast.  The knob controls are completely out of reach.  I'm 6 foot and to reach the top right knob, I'm leaning nearly into the passenger's seat.  I'm also getting errors from the parking assist sensors so electronics reliability is in question as well.  This top-of-the-line model doesn't have LED headlamps!  My 2001 RX had self leveling xenons that were awesome.  The Highlander does have auto high-beams which actually work very well.  Closing the front door has a tinny thunk to it that sounds terrible.  My 1999 Wrangler has a more solid sound.  The soft touch surface of the interior door handle is a little too soft.  Like holding hands with a 90 year old lady.  It's an odd feeling.  All in all it's a solid vehicle and meets my needs but time will tell how long I hold onto it.  Experiencing a little buyer's remorse at the moment.