 Last October, my husband bought me a brand-new 2018 Q7 car, as a gift, from Audi Silver Spring, Maryland.  Surprisingly, in less than a month, a sudden annoying beep, repeatedly announcing an Emergency Call Malfunction, terrified us.  After contacting Audi Service, they took the car on November 24th, 2017, and promised to fix it in a day or two, saying they know about 2018 Q7 car defect.  This comment rang a bell in our mind.  If they already know about it, why Audi sell it without fixing it?!  Is this a fair trade?!  After more than 20 days later, Audi did not fix the car.  Going back and forth, finally Audi’s Service Department told us that they could not fix the car, because a part was not received from Germany!  This was not just an irrational excuse; but, also, a gross insult to us for spending over sixty-seven thousand dollars on an Audi car, and receive such poor service!  Is this a fair trade?!  Anyhow, to solve this problem amicably, I told Audi’s Manager either to give us a full refund, or a new similar car.  The latter agreed to provide us a new similar car in a few days.  Alas, Audi did not fulfill its promise, again.  For the benefit of doubt, we gave Audi’s Manager a longer delay; saying we are travelling and will be back around mid- January.  By then, we expect you to give us a similar car, or a full refund.  Sadly, Audi did not fulfill its promise, for the third time.  By definition, a brand-new car means a defect-free car.  Hiding the 2018 Q7 car defect is an act of misleading and dishonesty.  This defect is known by Audi and its dealership since some time.  Yet, Audi did not tell us about it.  Thus, Audi deceived us in selling this car.  Plus, our 2018 Q7 car is considered a lemon car by Federal and State Law.Audi’s Dealership knows that I am a science major and must concentrate on my studies.  Audi wasted our time for three months for no legitimate reason; during which we were – and still are – paying installments, interest, and insurance on a car, which we are not using since last November; because it is in Audi’s possession.  Audi’s dealership has frustrated us, disappointed us, caused us to suffer, and denied us the enjoyment of using our own brand-new car.  By any standard, Audi’s transaction is – unethical and unfair.  Audi’s Director of Variable Operations offered us his apology for causing us this ordeal.  Does he really think that his apology shall alleviate our suffering?!  Based upon the aforesaid trouble, we find it very difficult for us to trust Audi anymore!  We honestly believe that if Audi and its dealership care about their name, business and reputation, they must cancel this deal as well as its loan, immediately; pay us a full refund of our money, including all interest, insurance, and installments we made.