 I like my Escape less now than when I first purchased it.  I don't know if my problems are isolated or if other vehicles have the same issues.   The heated seats stay warm only minutes after being turned on.  The seats warm quickly but then fade to cool within about 5 minutes. The air conditioning system is a joke.  When both driver and passenger sides are set to the same temperature, the passenger side, will blow 8 degrees warmer than the drivers side...but only sometimes.  Also, the system can be set at 72 degrees and blow hot but can also blow cold when set to 76.  It's frustrating.  I think the a/c system may be bipolar.  The dealer says the technology is in the motor...he's right.