 This is my work vehicle. It has 12k miles. It is poorly built... The doors don't give the satisfying thunk of a Volkswagen or even a Fiat. Or even an older Ford... It just feels cheap and the door rattles when you close it. There is a lot of soft touch materials but they feel cheap and about 1cm of a strip of vinyl trim piece on the door is always coming untucked from the surrounding hard plastic trim. The seats are unsupportive and unsuitable for long shifts like mine or road trips but they should be fine for most I suppose. The vehicle makes weird vibrating noises around the muffler occasionally, when idling to the point that I've gotten comments from people. It makes weird buzzing sounds sometimes that come from the dashboard that make it bothersome to sleep in if the vehicle is running and the radio isn't on. The AC has been replaced because it wouldn't cool. The starter was replaced because the vehicle refused to start unless you would press the gas pedal as it was starting. Strobe lights would come on and a message on the dash would appear that the key was not detected. Despite the repair it has not been fixed and still does it when it hasn't been driven in a while. Look at vehicle dependability studies from JD Powers, and you will see Ford is near the bottom-- only Dodge does worse. Even Land Rover and Fiat come ahead... Unlike some other people I am not bothered by the Dual Clutch transmission. It has its quirks but Americans are just too used to slush boxes. The vehicle handles well for a "SUV" and suspension, and steering, is something Ford has massively improved in comparison with the previous generation but the build quality still isn't there with any of the foreign makes.