 My husband and I bought a brand new 2016 Ford Explorer (which was in the showroom). This cost upwards towards $50,000. Less then two months later my roof started leaking and my center console had a puddle of water in it, electeonics were soaked, seats soaked and floor wet. Took it to the dealership and they claimed it was a pinched drain in the roof and the problem was fixed. Less then one week later I went to get in my car and it was soaking wet again. Took it back to the dealership and they stated they poured water from a hose on the car for "two hours". They took the headliner off and found the other drain pipe was NEVER installed from the factory. So now they poured water on the car for two hours while there was no drain pipe installed. Called the Ford manager of Ford (not the dealership) - his name is James - and he claims there is nothing they can do other then pay ONE lousy car payment and extend our warranty for 5 years ... this is funny because the warranty does not cover mold and mildew. I am highly allergic to mold and my 2.5 year old son is too. This allergy triggers my asthma. James did not seem to care and reall didn't seem to want to help in any way. We are now in contact with our lawyer. I will NEVER but a Ford product again and cannot believe the vehicle passed the factory inspection - how many more of these are out there? Now since it was a FACTORY defect, it somehow is now OUR headache. I will tell everyone I know to never buy a Ford.