#Person1#: I have a problem.
#Person2#: What's the problem?
#Person1#: My mattress was supposed to be delivered today.
#Person2#: Is there a problem?
#Person1#: The delivery people showed up four hours late.
#Person2#: I apologize for their tardiness.
#Person1#: I was late for work because of them.
#Person2#: Again, I do apologize for the inconvenience.
#Person1#: I want my money back for the delivery.
#Person2#: Seeing as they were late, that won't be a problem.
#Person1#: It shouldn't be a problem.
#Person2#: I'm going to refund your money right now.
#Person2# agrees to refund #Person1#'s delivery fee since the delivery of the mattress was late.
refund