#Person1#: How may I help you?
#Person2#: I'm having a problem.
#Person1#: What is it?
#Person2#: I apparently owe some fees, but I never got the bank statement.
#Person1#: I do apologize for that.
#Person2#: My fees went up, but I didn't even know I had fees to pay.
#Person1#: I see your problem.
#Person2#: What are you going to do about it?
#Person1#: I will cancel the fees you owe.
#Person2#: I don't have to pay any fees?
#Person1#: You'll only have to pay the initial fee.
#Person2#: That's fine. I appreciate your help.
#Person2# owes some fees but doesn't get a bank statement. #Person1# will cancel the extra fees.
fee cancellation