#Person1#: I have a problem with my cable.
#Person2#: What about it?
#Person1#: My cable has been out for the past week or so.
#Person2#: The cable is down right now. I am very sorry.
#Person1#: When will it be working again?
#Person2#: It should be back on in the next couple of days.
#Person1#: Do I still have to pay for the cable?
#Person2#: We're going to give you a credit while the cable is down.
#Person1#: So, I don't have to pay for it?
#Person2#: No, not until your cable comes back on.
#Person1#: Okay, thanks for everything.
#Person2#: You're welcome, and I apologize for the inconvenience.
#Person1# has a problem with the cable. #Person2# promises it should work again and #Person1# doesn't have to pay while it's down.
cable