Why is our unit shooting out flames? Is there something we're doing wrong? Otherwise, we really love this thing!
1745725
Instructions direct that you not use the green 16.4 oz cylinders but direct you use the long cylinders like the ones used for soldering copper pipeHad same problem and went back to instructions
1745726
You have the mode set to "BBQ". Set back to the "CLOUD" symbol for the fog function.
1745727
you are not holding unit level , same thing happen to me , then after keeping unit level had no more flame shooter problems.
1745728
read directions carefully; you are probably using too much fuel (squeezing trigger too quickly).
1789714
I have this same unit, and I just did this test. I turned it on with a medium blue flame, tilted it 45 degrees, and ran it for two minutes. No problems at all. It worked fine.
1757491
No, this has not been an issue for us at all. While it burns very high, I have found that it can work equally well on a very low setting. I have found it to be of excellent quality. I trust it is just a glich. All the best.
339789
We had the heater on for hours and never had any problems with it so far. The only time it shuts off is if we move it. You may want to contact the manufacturer and ask them what the problem is. They have a live chat on their website - http://firesense.com/
367156
you might have to play with the regulators...i noticed when i have the burners off and turn the tank on that you will hear a click and i think the pressure needs to equalize before trying to start it. it happens when i change tanks and i usually wait and then it gets hot, if i start it right away i have trouble getting a high temp. also watch the wind, i have my door face the wind and play with the dampners on the sides. i have been using mine in 10 degree weather and it is heating just fine. as far as damage i didnt experience that.
1193961
You are running it a bit too low....try a little higher setting until it stays litThe temp control is not an exact science...there is a thermal senser ( safety device ) that extends into the flame, it will shut the gas off if it does not sense enough heat....so if you run at too low a setting the flame is not hot enough and the senser shuts off the gas...pain in the ........but it works.
2177911
Clean the burner mechanism with rag and water where the flame comes from.that clogs,and affects the built in thermostat and causes it to do that.if that don't work then u need a new one
846616
We may not be a good source. The one we bought caught on fire after 3 flights. I can say that our experience getting a refund was awesome.
1165455
I am no expert, but that doesn't sound good at all. For me, sparks could cause fires. Have it seen to.
632333
Sorry on this one. But, my son who has used the burner once, said it was a little hard to regulate. Maybe that's a help. But for the price it seems to work very well and regulating it might just be a matter of having a gentle touch. Good luck
598905
I don't know why hers caught on fire, but I've had mine for a while and I use it 3 - 4 times a week and it has never caught on fire. It is cloth material so something would of had to ignite it. Maybe she put foil on potatoes or something. Cloth doesn't just sporadically catch on fire without ignition. It is a great product. I even bought my mom one and she uses it just as frequently as I do. Never any problems.
1836239
I can only suggest you check all your connections and blow out possible dust/grit w/compressed air as detailed in instruction book. My son has to do that occas., when the pilot flame has a yellow tip or looks too high. If that doesn't do it, I guess you should call ProCom.
425993
Just wanted to say thanks for the info - I have had mine for a little over a year, one side stopped working so I looked a little more closely at the connections and it appears that there was a short - thank goodness it didn't catch on fire! I appreciate that people posted the company number and their experiences.
1743854
My Community Center has 23 of these units and the only time we could not relite the unit was due to a faulty thermocouple. How large is the space in which you are using your unit? That may be a reason for either the CO2 buildup or thermocouple shutting the unit down. Wish I could guarantee the answers I just gave ...... good luck
309323
The gas ring may have grease and such clogging the holes were the flame comes out. This happened to us. We could hear the click from the ignitor but it never fired up, we took a grill brush to the ring under the grate were the flame usually comes out and voila! It worked. Good Luck!
1818603
Same issue I had with first unit, called the company and they exchanged and we've never had anymore issues. It was a weird issue. What is the codes that are flashing on the screen? The company was great and responded quickly. We use the heater every time we camp.
1806836
Considering my burner created an open flame within seconds of plugging it in, I unfortunately wasn't able to have it on long enough to find out about the base. My particular unit may have just been a defective one, but be forewarned!