Has everyone who bought this microscope had a problem with it? It seems the reviews on Amazon are negative because of defects. Other sites have favorable reviews. Has Celestron fixed the problems yet. This microscope has been on the market for a few...
1546503
I also was concerned with all the reported problems, but I purchased the unit anyway, and mine has been problem-free.
504410
Hi Frank, I purchased this scope about 6 months ago and have had great luck with it. I dont care for the red and green back lights and shoot it with no lighting. As far as it changing when zooming mine doesn't do that. I would say you might have received a defective one since the reticle is separate from the lens and sounds as if it might be moving slightly when you zoom. Amazon is great about replacing items, shoot them an email.
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There was a user manual if it came with it in the box. I also called customer support number . You can also go at there website and download the manual at www.celestron.com. i hope this helps. the microscope is striaght forward but they had to replace a part on mine.
992665
We have not been able to see anything with this telescope, not even the moon. Not sure if it is defective, but we have had no luck. Hope others have had better results.
876784
It's actually controlled well. At it's widest aperture you'll see it. This is a known issue, like on the Zeiss. But it's something that can be fixed in Adobe. The lens is a good deal and worth it.
1122032
We have had problems from day one with it. We have even replaced our microscope thinking that was the problem. The camera is a frustrating waste of money.
27261
Mine is perfectly fine. Unfortunately, I can't guarantee that yours won't be defective...it was produced by imperfect people. The seller seems likely to make sure you are happy, if you do run into a problem.
1867020
I didn't ask about their warranty, but when I received mine, the objective lense wouldn't go past 100. I contacted the vendor and told me to send it back (their cost) and they would correct the problem. Due to a misunderstanding with the customer service person they reimbursed the entire cost. I called and complained to the manager who instructed me that if I still wanted one, he would sell it to me at a discounted price directly through them. I received the scope and am very pleased with it. Hope this helps. I did ask the manager about warranty, and there is one, unfortunately, I don't remember the duration; it is directly through the vendor. I didn't ask about their warranty, but when I received mine, the objective lense wouldn't go past 100. I contacted the vendor and told me to send it back (their cost) and they would correct the problem. Due to a misunderstanding with the customer service person they reimbursed the entire cost. I called and complained to the manager who instructed me that if I still wanted one, he would sell it to me at a discounted price directly through them. I received the scope and am very pleased with it. Hope this helps. I did ask the manager about warranty, and there is one, unfortunately, I don't... » Read More I didn't ask about their warranty, but when I received mine, the objective lense wouldn't go past 100. I contacted the vendor and told me to send it back (their cost) and they would correct the problem. Due to a misunderstanding with the customer service person they reimbursed the entire cost. I called and complained to the manager who instructed me that if I still wanted one, he would sell it to me at a discounted price directly through them. I received the scope and am very pleased with it. Hope this helps. I did ask the manager about warranty, and there is one, unfortunately, I don't remember the duration; it is directly through the vendor. « Show Less
1002713
I just found this information on another dealer's website. From: JIM EDMISTON Sent: Monday, May 22, 2006 1:55 PM Subject: SkyScout Production Update Importance: High Unfortunately, we have run into problems securing the GPS crystal for the SkyScout. This crystal was substituted by the factory with a part that we did not specify and resulted in inconsistent GPS readings. We were not informed of this by the factory and discovered it only during our testing of the initial production models. We want to make sure that we put out the best product possible , so we will need to delay our first shipments of SkyScout until mid to late June. The potential of SkyScout is so great that we cannot risk it by sending out product that performs inconsistently. We do not have a firm handle on the initial production quantities at this time, but it is anticipated that they will not be large. Production will be fairly allocated to the major accounts that have placed orders . Please express our apologies to our customers over this situation. Please be assured that this project has the highest priority of all relevant departments at Celestron. Jim Edmiston, Vice President of Sales, Celestron, 2835 Columbia Street, Torrance, CA 90503
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Rick,I purchased this telescope for my daughter and family in Colorado - so I haven't looked through it yet. However, they are very happy with the ease of use and the abundance of what they can see. I was very confused myself when purchasing - but I feel this is a good choice for a beginner. I did by the accessories as well by the way.
1706080
No, the eyes on mine were even. Sounds like yours is defective. I would try getting a replacement, my niece loved hers and still has it. I don't remember when I purchased mine but it's been at least a year and still going strong.
66925
Sounds like it is defective to me. The 1st watch we had was amazing. We bought another one for our youngest and had to return it cause it was defective :( good luck
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I just bought mine used. I have no problems with it, except a small black dotto the right in my field of vision. Otherwise works perfectly
665575
Laverne, Here are a couple of links to get you going and answer your questions: http://www.telescopes.com/images/pdf/CELE017.pdf http://telescopeobserver.com/review-of-celestron-127-eq-powerseeker-telescope/Take care & good luck.Robert
1148633
Hi David. Can you explain why so many reviewers have said there are bad problems with visual "noise" at so many settings, and even worse in low light? I really want to buy this camera for every other reason, but worried about image quality. Your experience seems quite difference. I also read a pro review that said all the images were soft/not finely detailed because of the Venus processor's over-suppression of the images. What do you think?
699455
The first one we received had a problem with the button. Amazon quickly replaced it and there has been no problem at all with the second one. I have 4 grandchildren using the microscope, so it's getting lots of use in a home-schooling situation. They love it, especially since you can put large items under it.
1841783
Had same problem with this model, yet had never had this before with serveral other Canons. I was told by knowledgeable friends it was a bad CCD. I sent mine back and Amazon gladly gave me full credit. Did not purchase another one. Still have older models. Thanks...