Why does this shut off every 12 mins or so? Is mine defective?
1750282
It's not defective, it has been create with a safety time zone to prevent overuse and it makes you think to change of position each 12 mins
1750283
No it's not defective that is the way it's set up I'm assuming just in case if you fall asleep or leave and forget to turn it off it will do it by itself.
1750284
It's a safety feature so you don't over do it. It's a pain but it's for your own safety so u don't over do it.
1750285
It has a timer. It'll only run for that set amount of time then it'll turn off. That's normal.
1750286
Its a safety feature. If you got the one with heat the time is set in case you fall asleep you won't get burned. I love mine. I like the fact that it shuts off. If I need more massaging I just turn it back on.
1750287
No that is how long 1 session last so it won't over do you on a massage session! Just add another session if you need one.
1166613
Is there anything in the home you can try shutting down? Sounds like it's caused by electrical noise, and could be something else causing it.Thankfully I guess my power's okay, as mine's never done that and I've had it a year.
536121
I don't think you're doing anything wrong, you might have a defective unit. Hopefully you can send it back and get a replacement!
264836
Nope. I've had this for a few months and haven't had any problems. Maybe it's just a defective unit?
897166
Sounds like a malfunction. Mine is completely silent. I would send it back.
78169
two of the reviews state that it shuts off in 20-30 mins... and two answers here say it stays on????
1868763
Return it. Something is definitely wrong with it. I've had mine for several months now. It runs for hours and shuts off by itself when reservoir is empty. Yours is definitely defective.
2148012
Yes. I think it shuts off after an hour (maybe this is adjustable, I haven't checked).
1181406
I have not come across that problem yet. we have had no reason to shut it down, and have had no loss of power due to outages. when this was installed for me in a large walk-in cooler, wine cooler, it took one month with the manufacturer to be up and running. Your best bet is to just email to the manufacturer. I worked with them on and off for a month making adjustments and they were absolutely phenomenal to work with.I think the coolbot was an excellent investment. you just need the right system to pair it with. again manufacture of was key with that.
2160813
I am guessing you have a defective one. Mine works perfect; on/off and nothing more.
1086908
That sounds like a defect in the unit. Mine stays on about 5 seconds, then turns off. There isn't a button that I know of to be able to turn it off. I'd write to the seller and ask for a replacement. That isn't normal.
2056720
Hey Edward, without a little more info I can only guess at why your unit is shutting off. One possibility is if their is not enough airflow through the unit and it might be overheating. Is it located where there is enough airflow? I have had no issues with my unit.
890988
I haven't had any problems with this cooker. It turns off when the time has counted down. If you're setting the time and it's turning off before the elapsed time, then I would say it's defective.
1039277
I just received an e-mail asking me if I could respond to your concern. But now I see that you've contacted customer service and the are sending you a new speed sensor (which was my guess). The auto-shutdown after five minutes was the clue. If left on and unattended it shuts itself off to save power.
1408203
Mine have also been turning off when hot. Now that I've seen that you also have had this problem, I think I'll return it. I thought it was only mine!
1586320
Mine just started doing this too. It turns on but shuts off after 2 seconds. Last week it worked fine.
1040942
I have not had that problem with my set, suggestion could your set be pre-programmed to shut off after 4 hours. Review your owners manual or the set up screen