when I open the box ,the protection glass of the light ,felt down and broke , how can I buy a replacement
1766975
I had the same problem, I just sent the fan back and I was quickly sent a replacement
1766976
No problem. Westinghouse request you call them directly for replacement parts: 888-417-6222
1489171
Hmmm, I don't personally. Not sure where you'd find that. You might just need to bust out for a new light and use the broken one for spare parts if needed. It's relatively inexpensive, after all, compared to other lights like this.
375302
Good luck finding one that won't cost you half of what you payed fot the original item. You could try (depending on how long its been since your purchase) request a replacement.
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
913327
Hi - I'm purchased my light fixtures on Amazon so I don't know how to get replacement glass covers. Sorry... :-(
221856
I had the same problem. The supplier replaced without issue under Prime. New light works fine, and very bright. FYI that it's magnetic, and there is a ring that holds it in place, so make sure it's assembled corrected direction.
1877658
Mine arrived with a broken bulb as well (boo!). I've been unable to find a bulb locally, and when they had them on amazon.com they cost as much as the lamp. This seems to be a thing with this company.
1088919
When my stick first shipped, it got broken in shipping. The customer service people were awesome and replaced it immediately. I would suggest you contact them about a replacement light. My experience was that they want to say yes!
2230032
I wound up changing the whole fixture so I believe I just threw it away. I'm on vacation right now but I'll check when I get home. I do remember the company was difficult to deal with so don't purchase from them. I'll send you mine if I still have it and you can just cover the shipping.
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
2082718
Did you contact Lightinthebox? I order from them a lot and they have always come through with the part, or where I could get it. If you don't mind my asking, what part are you looking for?
174129
I'd suggest contacting the manufacturer directly to see if they will replace. Get a copy of your receipt from the past purchases and see if they can help with a replacement
1784908
Hi,Thank you for your kind message,Please note that if the outer glass is cracked, it will help to fix this,Should you require any further information, please feel free to contact us.Kind Regards
2074501
the thing is less than twenty dollars. get a new one. and no, they do not sell new glass.
452676
Hi,The plastic cover arrived totally cracked in half. I was going to return it, but my husband got a hold of it and tried to glue it. That did not work. He went to the "big box store" and found a cover that would fit with the light bulb clip part. It is working fine over the light bulb in the middle of the ceiling. If the light has a wall power switch this works fine. If it has a pull string the fixture will be cock-eyed.
367260
you might try contacting the manufacturer of the light and seeing if they have those missing parts available to purchase separately.
1091397
I just got mine a couple days ago. The face protector is damaged. It has a glue or fog on it that i caint get off. I need to find out how to replace it?