i purchased this product and it seems 5 lbs off from doctor's scale for both me and my son (two separate doctors' scales). how to fix/adjust scale?
1743582
Stand on the scale until you see numbers coming up, then step off and wait for it to zero. Then get back on and measure your weight. If you don't do this, at least with my particular scale, it will add about 4 pounds to your weight.
1743583
Mine is always 4 pounds off and I don't know how to fix it. It zeros itself each time I use it , but then is 4 pounds off one way or the other. I think it is just a bad scale. I am going to get a different scale from a different company. Sorry I couldn't help.
1743584
I have no idea how to adjust it but, honestly, I never assume that doctor's scales are correct. Any scale I've ever had at home has been different than when I go to the doctor.
187557
I had the same problem and contacted EatSmart. They instructed me to stand on the outer sides, look straight forward (not down) and count to five at least. They then suggested that I very gently steady myself against the wall. I didn't trust that weight. They sent me a less sensitive model that does not track. That worked with no problem. But I kept the original since my wife could use it. Now, I have discovered that touching the wall does not appear to make a difference so I check my weight first on the less sensitive scale and then on the tracking scale, the latter always reads .2lbs less so I am confident that touching the wall is ok.I hope this helps. The EatSmart customer service was outstanding. I had the same problem and contacted EatSmart. They instructed me to stand on the outer sides, look straight forward (not down) and count to five at least. They then suggested that I very gently steady myself against the wall. I didn't trust that weight. They sent me a less sensitive model that does not track. That worked with no problem. But I kept the original since my wife could use it. Now, I have discovered that touching the wall does not appear to make a difference so I check my weight first on the less sensitive scale and then on the tracking scale, the latter always reads .2lbs less... » Read More I had the same problem and contacted EatSmart. They instructed me to stand on the outer sides, look straight forward (not down) and count to five at least. They then suggested that I very gently steady myself against the wall. I didn't trust that weight. They sent me a less sensitive model that does not track. That worked with no problem. But I kept the original since my wife could use it. Now, I have discovered that touching the wall does not appear to make a difference so I check my weight first on the less sensitive scale and then on the tracking scale, the latter always reads .2lbs less so I am confident that touching the wall is ok.I hope this helps. The EatSmart customer service was outstanding. « Show Less
150446
I'm not sure about the correct way to stand on the scale. I think I stood on it barefooted, with my heels on the back of the scale and my toes hanging off the front. I do know that each time I stood on it, I stood with my feet in the same position - and still got different readings. As I recall, the readings were 2-3 pounds different each time. If you haven't had the scale more than 30 days, I would return it - it's just too inaccurate. Hope this helps.
1506111
I answered this incorrectly before. It seems when the scale is moved it does need to be re-calibrated so to speak. It won't be accurate at first weigh, but get on it again and it will weigh correctly.
636829
I believe this is probably a misprint. My scales show it to be 4 lbs. Hope this helps, also the JS660 is the best and strongest B&D; I have used in my 77 years!
751234
I bought this scale about a month ago. I also wanted to calibrate it. As I have background in electronics, I took the back over off to look for a way to adjust it. I could find no mechanical adjustment anywhere. There is soldered pin sticking out of the printed circuit board with the label "cal", which is almost certainly an electronic calibration connection. As there is no physical adjustment capability apparent, I suspect that adjustment is done electronically at the factory. Just my opinion.
1068173
its pretty accurate for me, and I only base that on going to dr's office me and my kids getting weighed and my scale saying the same thing. I've tested it lol
240546
Hi Julie, we have been working with Amazon to correct the weight issue. They actually set the weight at 1 pound when they ship from their warehouse as it would never ship out at 6 oz without extra postage being due. Thanks for your question, Jamie
1889476
The same happened to me! I returned it directly to the manufacture if you're still on time to return it DO IT!! and buy a different scale! Hope my advice helps you! GL
2124680
Hi Sarah, Please locate the flat button on the back of the device to change the measurement back to pounds. Sincerely, Customer Service
888269
Kim, I sympathize with you! My scale is inaccurate also. I'm going to leave a negative review on Amazon. Have you communicated with them? Good luck.
502693
I'm pretty sure there's no way to recalibrate it. If there is, it isn't mentioned in the manual. Basically, Escali is saying that some of their scales have a calibration feature (I don't think this model does though). For the scales without a calibration feature, you could buy a reference weight to see how accurate the scale is (that's a weight that is guaranteed to weigh a certain amount, within a specified tolerance), but after you figured that out, there's no way to calibrate the scale to correct for the discrepancy. (For the record, mine has been plenty accurate for anything I've used it for. I haven't used a reference weight to check its accuracy or anything, but I haven't ran into any recipes that needed a super-high degree of accuracy anyway.)
1383115
You know ours weighs about a pound and a half light. I didn't realize it until I weighed on my old scale, then checked with the doctor's scale. Since my husband has macular degeneration, I was just glad he could weigh himself without my reading it for him. I just add a pound and a half to whatever it says. I didn't see anything in the user guide about resetting it.
154263
I don't know how to answer this question because my son put my height and my weight in and I am person #1 on the scale. All I can say is look at your manual and maybe it will help you set yours.
479172
There is a button on the bottom of the scale towards the front. Just push it until you get the desired unit if measurement. Hope this helps :)
824834
I don't know the answer to your question, and I'm sorry to hear of your troubles with this product. But one of the reasons I choose to purchase this scale was because the other feedback talked about how responsive the manufacturer is to any issues customers have had. Have you contacted them? I would hope they would resolve this with you and replace the scale. Whatever they do, I hope you post their response on the reviews for this product. Good luck!
212890
Are you sure you have working batteries in it? I'd check that first.You also have to stand on it a few seconds before the numbers appear.It initially should be set by standing on it until it starts toregister the weight and, then, get off it and wait for it to displayO. You can then weigh yourself. If you move the scale at all, resetit. Also, it really needs to be on a flat hard surface. (Don't recallwhether the scale came with a tab that needed to be removed for thebatteries to work or not but, again, I'd check the batteries first.)Finally, the display is not baclit, so needs to be viewed in areasonably lighted area. Hope this helps. Are you sure you have working batteries in it? I'd check that first.You also have to stand on it a few seconds before the numbers appear.It initially should be set by standing on it until it starts toregister the weight and, then, get off it and wait for it to displayO. You can then weigh yourself. If you move the scale at all, resetit. Also, it really needs to be on a flat hard surface. (Don't recallwhether the scale came with a tab that needed to be removed for thebatteries to work or not but, again, I'd check the batteries first.)Finally,... » Read More Are you sure you have working batteries in it? I'd check that first.You also have to stand on it a few seconds before the numbers appear.It initially should be set by standing on it until it starts toregister the weight and, then, get off it and wait for it to displayO. You can then weigh yourself. If you move the scale at all, resetit. Also, it really needs to be on a flat hard surface. (Don't recallwhether the scale came with a tab that needed to be removed for thebatteries to work or not but, again, I'd check the batteries first.)Finally, the display is not baclit, so needs to be viewed in areasonably lighted area. Hope this helps. « Show Less