I took the case apart when I put my screen protector on. Now I cannot get the hard frame and the rubber part back together to put my phone in .
1254473
The same thing happened to me but try to put the rubber part on your phone then try to snap on the hard plastic part
1254474
Mine didn't come apart but I think it will go back together - think of it as a puzzle - the pieces should fit. I thinkif the problem is not resolved a call to Trident's customer service should do the trick. Found this by googling: www.tridentcase.com/support/contact-us.aspx‎
1254475
I have a case for my Nokia and it was easy to match up the places for the hard part of the case with the rubber under layer .... I would make sure that you do not have something stuck to the rubber or hard case part making it larger and not fitting ... I took off my Trident case and put it back on to see if there was an issue and there was not ... do you have the right product meaning did they send you a case for another phone ... I would send it back and ask them to replace it for you
2238820
Not easy at all. I had mine on for all of a few seconds and needed to readjust it. It cracked and shattered when I tried to remove it gently (even after trying to losen the glue with a blow dryer) which ended up scratching my actual screen. I do not recommend buying this.
1611707
The front sits tightly inside the back piece which has a slightly rubbery feel to it on the sides. If you start at one of the corners you should be able to hold the front of the case still with your left thumb (if you are right handed) and with the thumb on your right hand pull back on the corner and it should come apart. It took me a few tries when I got it. I love the case so give it a try.
1308329
I would not recommend, trying to remove the case. That is how, my old case got broken.
159981
i had to bend the beginning of it way back and then hold the screen protector down as i peeled the rest of it off.
1448328
you have to assemble it after you take it apart and put the parts on in order. The case doesn't work to well as it covers some of the touch screen and makes it difficult to touch certain parts of the screen.
1193051
The outside rubber comes off and then on each side and the top there is a catch. You need to get each one before pulling it apart. Before you get you phone in, on the inside of the screen cover is a piece of protective plastic on the plastic screen cover. Good luck! It's a good case but a pain to get on/off. (FYI: I didn't like the plastic screen cover and cut mine out)
1851724
Robert the existing case was already broken and I had to really work and pry off the case. I then placed my new case on the phone. I did not need to take the cover off yet. Sorry I couldn't be of any help.
1650389
Get the rubbery part half way onto the phoneGet the hard cover half way onto the rubbery partSmush together. Voila!
2045056
The Case Comes Apart And You Put On The Pink Rubber Part First. Then You put the Back And Front Part On By Placing then On the Rubber Part And Snapping The Two Pieces Tigether On The Sides
1722384
Hi. There are 2 parts to this. There is the soft rubber mostly on the back and then a harder plastic frame on the front. The plastic frame lifts off and then you can slide the phone into the case. It took me a minute or two to figure out too!
470830
The bottom half should come apart for removal. If needed maybe you could but a thin smooth object between the parts to help loosen the two parts. I would be very careful when doing that so not to scratch the case or the phone. I know that mine does fit snug but I am able to remove both pieces. Good luck.
1521875
I just did it, but it was not obvious. The people who say to remove the silicone cover first are right. The key is that you have to realize that the silicone cover is one big piece -- I kept trying to find a seam to separate it. Instead, hold the case as if you were looking at the phone, and bend back the silicone cover at the corners (away from you). Do that on all 4 corners of the screen -- you'll need to stretch it a bit, but it will come off. Then, you'll just have the hard inner case, which is opened by popping the 2 tabs on the side and the 1 at the top.
1199817
That was my same issue. I was unable to get the phone into place and when it was in place that that brief second the power/lock button was not function-able.
434350
I had an Otter Box as well and I took the removed the entire case. After you remove the outside rubber part the two plastic pieces are snapped together. You should be able to unsnap and both pieces will come off.
1199819
I found it difficult to put the case one in 2 parts so ended up positioning the hard case over the Silicon case then putting it on the phone. It is a bit of luck getting it right but once you do it should be fine. Hope that helps.
2031325
Your case is 2 parts, so try to pull the upper section and it should come out with minimum force, then use your fingers by pulling it from the lower case.