Does anyone else have a problem with the remote? I just got mine the other day and I have to be within a foot for the remote to work.
1740274
Beware. The product is no longer supported by Harmon (JBL). If you lose it or it wears out (like mine) - you cant even beg Harmon for one. When I attempted to purchase one - I received a mono-syllabic response - "no longer make product". The message - buy a better product with better Customer service and product support because it doesn't exist at Harmon.
1740275
My remote worked pretty poorly before my dog chewed it up. The worst part is that universal remotes have a difficult time pairing with it as well. Great sound, but if you'd like this to be easy to set-up, not so much.
1740276
I have one in the living room and one in our bedroom....neither remotes work and never have unless I'm standing less than a foot from it and then it's only 50/50!
1740277
It's so small I have lost it, and I have yet to find a universal remote that will work it. Annoying!
1740278
Yes, I quit using it. Overall, this is a crappy product. 1.5 years later, it's going to the hazardous waste recycling.
1740279
No I do not have that problem - it works for me at approx 15 feet. However, I did notice that it must be a straight on point --- nothing to the side or up and or down. Also rather fussy -- seems to be a slight delay in action selected. (I have another ATT Uverse remote/system that works the same way... lol)
709389
If your remote is not working, the chair won't move at all. At least that has been my experience. A new remote could work, but is there a malfunction. Within the chair?
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
12963
My remote was dead out of the box. I will receive a replacement in 8-10 business days once the product is in stock (they currently have.. none, wonder why?).That said, my comcast universal remote will operate the device except for the menu. Distance is not an issue with my universal remote - I think all the talk about distance is because the original remote is worthless.
1280461
I have not had a problem with my remote as of yet can you tell me what problem are you having?
1814442
I sent mine back. I couldn't get it to connect to the remote unit. I have dealt with wireless networks for work and home for years and found this to be not reliable or easy to use.
2136751
Are you saying the remote would not work? Or the unit itself? The unit gets plugged into the wall socket. If the remote won't work, I would contact the company.
235858
Double check the batteries in the remote, to be sure they are in correctly. Mine is working great, and I love it.
1493113
Mine worked right away. If your remote isn't functioning correctly, it could be you have a different model tv or the remote is defective.
1842524
The remote is not very compatible. You have to hold it at a certain angle for it to work. Try getting close to the frame and hold it at an angle slightly pointing down.
38026
Mine works fine and I have 5 of them. The remote does need to find that "certain" spot to work. Try aiming the remote a little lower or higher.
152166
Have you gone into your settings to set up the remote yet? At first I thought it would just automatically pick it up but you must link the devices together in order for the remote to work.
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
2026345
We had the same problem. Our remote was junk and fell apart. Tview wanted $90 to replace the remote. I haven't been able to get a universal remote to work with it either.
1085933
I had a remote that stop working, I changed the battery, still did not work. I order a new one. Sometimes thing just goes out. Good luck.
435268
Same problem here. Remote worked great for about a year and a half, now a bunch of my buttons don't work - or when they do they repeat. I finally had to throw it away and am now researching for a replacement.
299352
Hi Joseph, not sure if this will post under my account or not, but responding to the email: You know, I've tried...it seems like it will work at the same time for a minute...but then it stops. It's also kind of schitzo, and confusing to work. I push the right button and it doesn't go on, or I push both and they both come on, then I push the left and nothing happens, and it's unclear how to reset it. I compare it to how you push all the buttons on your remote when the TV is frozen. Seems kind of like that. Since my posting, I've stopped using it all together, because I thought that I'd just make the double light come on and flash, just for visibility. But then I discovered that it wouldn't last but for a moment. Oh well. I'm glad this was a gift, because I would have felt frustrated and returned it by now. :(