This warranty sounds awful... has anyone had trouble getting a warranty replacement on a defective model?
211488
The warranty is triggered if you can show a crater in a picture with nothing on the bed. The problem is that the foam looks fine with nothing on it. But if anything (even my cat) gets on it it sinks and is totally useless. (It would be better to sleep on a beanbag chiar!) But they will not accept this
1946424
Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an unexpected bonus.
1582840
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't help Sorry
1880458
Any warranty offered couldn't justify the time and expense of repacking it, writing a letter explaining how it broke, shipping it off, and waiting for a result. If shipping isn't covered, buying a different model is a better idea.
449070
Sorry to hear that. It sounds like a defect. I haven't had any problem with mine. I think I've had it over a year now. Good luck.
1643290
I agree, and their customer support sucks... literally one told me too bad when I told them that their website is inconsistent and useless. I mean it was rude, and then the guy said he filed an RMA and would e-mail me the details and never did. Buyer beware.
1101660
I think you are one of the unfortunate ones with a defective unit. If i were you i would look into the warranty for the unit.
846222
I have had no problems with mine. I would send it back to the people I bought it from.
909922
I have not had a warranty problem, however the costumer service is excellent. I was helped in setting up my unit. Believe you can return also if there is a problem.
2205882
i ordered one 3 months ago and the warranty is only one month and it just quit on me so i am out $89.95 ! so disappointed and really liked it ! good luck ! i wish i could get it replaced but dont know how to do it without paying another 90 bucks
749764
Mine was purchased as a gift so haven't had experience with the new version. Sounds like a defective unit. Don't think they are consumer fixable.
444419
Anyone get the extended warranty for this since there seems to be a lot of people with this kind of problem?
498250
If you still have the box/instructions, I'd email or call whoever they list for warranty replacement. The unit I bought is working perfectly so I really have no experience with this manufacturer.
1220644
Thanks for the comeback. I just don't think you have to dig for the warranty. I think it should be plainly stated as the other ones I looked at. Thanks, I do appreciate your answer as it was helpful.
159820
Hmm....no. I would file a complaint and either ask for a refund or for a new one. Make sure to rate their services and be honest. They hate bad ratings, so they'll try to provide good customer service.
323495
For everyone asking about the sound issue, I had this problem and called motorola at 1-888-331-3383 and they sent me a replacement. However the replacement had the same sound issue as well after a few months. I am 2 months out of the warranty and I called them and they said they can replace it one more time. I am kind of disappointing in the failure rate on this unit given that it is so expensive. Hopefully the third one wont have the same defect.
2033555
GOOD LUCK, Rinnai warranty and service are NONEXITENT They have been jerking me around over 6mo. on a warranty claim. Would NOT recommend their product to anyone.