thermos carafe not keeping cooffee hot! It is guaranteed for three years BUT how can you get them to replace the carafe?
363954
I agree. The thermal carafe is a major shortcoming; coffee is only lukewarm after one hour. Why is it that my $10 thermos from CVS keeps coffee HOT for 5 hours. One writer has the right idea: heat the carafe with very hot water before brewing. Had I known this I would not have bought this product --- the 2nd Cuisinart appliance I purchased that did not fulfill its promise (the other one being the fairly wretched waffle-maker.) No more Cuisinarts for me!
811206
It it came off it's likely broken. Contact Amazon for replacement instructions as they are very good about that and other customer service issues I have had. If you have had the maker for a relatively short time... 30 days or less they will replace it without question I'm sure... or a refund. If less than a yr, (I recall the warranty being either 90 days or 1 year, not sure which) then Mr. Coffee will stand back of it in conjunction with Amazon. Give 'em a call'
747160
Limited 3-year warranty. Says "your Cuisinart Classic Thermal 10-cup Programmable Coffeemaker will be free of defects in materials and workmanship under normal home use for 3 years from the date of original purchase." I had one for many years...used it daily. It quit so I purchased this as a replacement. What's good, though, is now I have to thermal pots which I need when I have a house full of coffee drinkers!
1194286
Not sure. You should be able to contact Thermos for a replacement. Since it just fell out, they may replace it for free as it should not have just fallen out. I have had mine for a few years and it has never fallen out. Thermos telephone # is 847-439-7821. Let me know how it works out.
1386297
I have had no issues with the Carafe leaking. My only issue is that the coffee does not stay hot very long
363955
I just purchased this product and have the same issue with the carafe not keeping the coffee hot. Is my carafe defective? Some users state it keeps their coffee piping hot for up to 3-4 hours, and I find after an hour, the coffee is barely warm.
2054037
According to the pamphlet included in my carafe, replacement parts are available by contacting customer service at 1-800-831-9242 or writing to Thermos LLC, Stainless Steel Service Dept, 355 Thermos Rd, Batesville, MS 38606. Hope this helps!
239371
I can't find a replacement carafe. One may exist, but it's not easy to find one.
71772
This item ccomes with a 3 year waranty, cal Cuisinart & they will send you a free one with proof of purchase. I have the temp tea kettle & it started leaking towards the end of 3 years, brand new kettle sent. Awesome company
559311
That is what happen to our three coffee makers. If it under a year cuisinart will replace it, over a year we order another one, Sorry but that is the down side of this coffee pot, we love the coffee it makes so we order another one.
551905
Had the same problem but got KA to replace with glass carafe that comes apart. No problems with that one.
1644174
I have called Melitta and since they have discontinued this model (MEMB1) there are NO replacement parts. They did give me the part numbers to search on the internet for the replacement carafe (MEMBCFW - white or MEMBCFB - black). I am very frustrated, and I feel that I may have to throw the whole coffee maker away. This is not a very customer friendly product or company if they don't have replacement parts!
2156955
Same thing happened to me. I could not find one and eventually had to dispose of the entire thing. You're better off buying them at the store and making sure replacement carafes are available. Sorry I could not be of any more help.
2201709
1 of mine broke two days ago after 2 years (it has been used extensively in the last 3 weeks). According to http://www.thermos.com/careusestainlesssteelvacuumware.aspx, there is a 5-year limited warranty. I will try to contact the warranty service tomorrow.
1351291
Sorry that happened, and I wish I could help, they do not make that pot anymore, I called and emailed them to no avail. Do you have the booklet any more? Never mind, I just looked at mine, and it hasn't got any sort of answer to that, good luck, I have to throw mine out, it has no replaceable carafe!! What a waste.
2147995
I am not sure, but have you tried contacting Thermos Customer Service at 1-800-831-9242? They might be able to help you.
123157
A follow up on my last posting about the glass carafe imploding. I contacted Bonavita through their website, explained what happened and receive an email informing me a new replacement carafe was being shipped. Thank you Bonavita! it's a great coffee maker backed by a great customer support policy