brand new - water won't come out the machine is brand new, I can't get the water to go from the tank to the filter...steam nozzle works fine. Is there something blocked? help!
1730386
I was wondering if every one has trouble with turning the filter holder in place. It takes an army.. Not new to machines.. thought I knew what i was doingthanks
1730387
Just snug the portafilter to the rubber is good, it won't take much to tighten when the machine gets hot. If water is backing-up you might be tamping to tight . . or filter is plugged.
1717805
Same here, after about 3 trys I made sure the tank was full and seated down good, turned it on, then I heard sucking noises and the pump started to prime itself. This happens in 5 seconds, don't leave the pump running, shut it off and try again. Good Luck
1730388
Hey jonesing,I just bought this product and am having the exact same issue that you had/are having. I was wondering if you ever got this figured out?
245835
Where is it leaking from? Make sure the filter is in place and the water basin is fitting into the base properly. Otherwise, I would return it because it sounds like you have a defective one.
131903
Your machine probably needs to be cleaned. Try running white vinegar through it, then several runs of water. Replace the water filters. Use filtered water if you have really hard water.
2073568
The problem is with the top of the ekobrew filter it opens up while its brewing, what u need to do is get the flat sink rubber washer from lowes the thinnest washer same size at the washer on the machine, take that one off put the one washer u buy on and place the machines washer over that, it will stop it from opening up,,,theres a blog from someone else that gives the item nbr on this washer but i cant find that blog...still looking for it but i'm sure the store will help you find it
1327591
I just had the same issue with the steamer not working after a few uses. I did what others suggested by blowing air into hole using an ear syringe and it worked. Note that some people mentioned blowing air into the hole on the water tank. I tried that but it didn't work. Instead, I needed to blow air into the hole on the unit itself, i.e. the hole into which the water from the tank feeds into.
756716
I own this and have found to fix must replace the whole unit.... This summer2014 will be our second replacement in two years. It was suggested to me to bypass thus pump and draw water thru. But use a sand filter... Might try that instead
1548819
I have been having the same problem. I was thinking it was missing a part on the end of the nozzle that the attachments attach to, if that makes sense. Good to know others have got it to work. I'll keep trying.
350347
Hi, this is Steve at Aqua Products... I suggest checking the following and if that fails call our help line at 1-800-845-4856. Check if the intake or propeller is jammed with debris, if the filter bag is over full. There may also be a small spring issue on the valve flap. If so again please feel free to call our 800 line.
2258750
I don't use mine very often, but I've used it a few times at least with no problems. But a couple days ago I used it and I think I've got the same problem you are describing. I could hear that it was not working right and I could see that water was not getting sucked up. I picked up and reseated the water tank assembly. Then it worked fine again. The problem is, I had to do this several times as I cleaned our small living room. I hope this is not going to be a continual problem because the machine is very new and has seen very little use.
776392
Make sure the water reservoir is pushed down ALL THE WAY. I had mine pushed down and the steamer worked, but the pump wasn't getting any water. When my boyfriend tried to push down the water reservoir harder, the machine started working! Good luck!
825660
Try this. Open the filter up and manually fill it almost all the way up with water. Then close it back up. Try to plug it in and ensure that you have the valves in the open position.
1648973
Sounds like its clogged up. It might need to be descaled. Since I bought it I only use distilled water and haven't had any issues. I love this little steamer.
104113
I bought this. The water does not go through the filter. It bubbles around the side/rim of the filter to get to the bottom of the flask. I would like to talk to the manufacturer. You would think the water would have to go through the filter to do what needs to be done. A phone number please?
308798
Sounds like you got a defective one. Mine was easy to swap out, no issues. I made sure the center post was properly inserted into the bottom of the valve. I swapped out my old one because it was doing the same thing, letting water out of the waste when in filter mode. It seemed to be related to the lack of spring tension keeping the handle down vs anything else. Good luck.
1521372
make sure you only use distilled water......if not,...try cleaning machine by running cleaning solution through
1811781
If the machine is working: lights are on, buttons work, and no leaking from other parts; then I would agree with the other posts. It could just be a clog in the nozzle. When I use the steamer/frother I make sure to take it apart and clean it really well. It can be a bit of a hassle, but it is surprising how much milk gets in the nozzle.
2064441
I have not had mine that long and have not had that problem but it might be that the water intake tube is stuck in the top of the water tank.If so, push it down so it reaches the bottom of the tank. Another thing it might be is that calcium and mineral deposits could have built up. I know they sell a Shark water filtration bottle to stop that from happening.