Have you changed the product? The new one I just bought is lacking support. Is this a change or a manufacturing error?
81880
My colleague finds this product extremely comfortable. She has chronic CTS, and uses this product while handling anything to do with your fingertips quite easily. Compared to the more sturdier supports that she does use, she finds that this gives her more freedom of movement handling tideous fingertip tasks such as removing price tags from shelves.
1997508
I'll see if I have another one here. If not, I'll check if Danielle has one and you can return it (as it's the end of the year, it may not be available) 'Will advise. 'Sorry for the problem. Anne
15533
I would just exchange it for one that is not defective. I have one and I LOVE it. Yours is just defective.
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
686718
Don't quite understand what you mean by defective. Had no problem with mine. If the strength of the supports is not compromised I would tape them rather than go through the hassle of shipping it back.
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
863181
Mine doesn't have any play in it. Maybe there is some type of defect? It might be worth it to do an exchange on it....after you hear from other purchasers to see if any others have the same problem. Sorry I could be of more help!
979337
Buy a new one, or next time don't buy a product that is poorly manufactured. source: same thing happened to me
18891
Mine is also fine. Yours may be stuck, or you might have a defective unit, as already suggeted. Have you tried contacting the seller? they seem to be very responsive.
1096718
I would say buy a new one. Tech changes fast and there is probably one out there that can do more. Mine still works great though. I love it!
1834260
contact there support. good luck. (cause they don't have one. i regret buying this piece of &%@*)
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
634186
Same thing happen to mine. Contact the company an explain to them your situation. They were very helpful and sent a new item.
896607
The same thing happened to mine. Since it was just a few months after I bought it, they sent me out a new one for free. I got it within four days. I would call the company and just talk to them. They were very helpful and friendly.
952158
Hey I had to send mine back, and they sent me a new one. I think you should go ahead and call, no emails..They might take forever to answer you.Good luck....Cheers
1364399
Dear customer, First of all I would like to let you know we are not the seller who sold you this barstool. But I would like to let you know you can contact your seller and let them know because sometimes it is manufacture mistake, I would like to assure you the entire seller on Amazon we are trying our best to keep our entire customer satisfied. Thanks Your Source
745167
I did not have this experience. I would contact seller or promptly arrange for a return. Good luck. Sorry you are having trouble. It is an awesome machine!