Has anyone had to contact customer service for replacement / exchange due to blade chipping or better yet, is there some sort of warranty?
1729731
I have given my kuk hell and haven't had a problem. Call them and see what they say. It's possible that they didn't get the temper quite right on yours. Sounds like it's to hard if it's chipping or you hitting concrete or rocks.
1729732
i have not used this in any way to harm the blade.......i have not used it at all, its a safety weapon...sorry.
1729733
ive not had a problem with the knife but its got a lifetime warranty providing it hasnt been misused.
1729734
I haven't had any problems with the Ontario Kukri. I don't expect I ever will as Ontario uses 1095 steel. This is a hard use tool steel that Ontario uses in most of their blades and they really got the heat treating process down. Also the resulting hardness is midway for this kind of steel when used in Knives. This gives a blade that's relatively easy to sharpen with a durable edge for most applications. If for example you were to strike a rock when processing wood the edge has a higher chance of rolling than chipping. Furthermore I extensively research all of my blade purchases prior to buying and I didn't find any examples of failure when used against substances ranging from wood to bone. Finally all Ontario knives come with a lifetime warranty.
2060935
I've never heard of anyone doing that. I'd imagine if you needed repairs of that nature you could just send it to S&W but its probly easier/cheaper to just buy another if you've damaged yours to that extreme. I've had many folding knives and had them sharpened many times without ever worrying about replacing the blades.
1392566
Sry it took a few days to respond. The machine comes ready to use with one blade. Its pretty sharp and works well although it is finicky at times. I dont know where to acquire replacement blades.
1254551
Call the company directly. They will send it out to you. Have you had yours a while? I'm curious why its chipping.
2017530
I have called the company and tried to get my blade replaced due the the damage that chopping carrots caused. They have not returned my calls and I have been unable to have my product repaired or replaced.
1728732
I just use it for almost a year. Want to buy a blade to be rapidly replaced.
1712474
That sounds like a good question for Amazon customer service. The blade I order worked wonderfully...
1797680
email the maker of the knife/ send the knife to the maker for replacement, but get their ok before you send it, hope this helps.
286008
I also have this clipper, but it's brand new. I just did a web search for a replacement blade and didn't get anywhere, even on the Andis site, Since I only paid $25 for the clipper, I'll probably just order a new one when this blade dulls, unless someone else can come up with a place to find a blade only for a reasonable price.one
594989
Didn't know about the recall and have not been notified. We use it every day and have had no issues. I will check the blade dates tonight to make sure.
2127906
I do not know...I did look on the internet but did not see anyone offering a replacement blade. I guess if mine wears out I will purchase a new one.
151751
I sent in a photo of the broken head to the companies customer service in England, they send me a new on, with 5 new blades, I had mine under a year, you might try to send them a picture also, I am very careful with mine now and make sure I do not drop it because I love this razor, this company is one of the best out there for razors and quality ! Good Luck
2057966
I believe there is a site on-line to buy a replacement blade... however.... it should take a few years to go through the first blade according to my usage anyway.
1298211
I have heard there are replacement blades available, but have yet to find any.
2079908
My razor broke in the same way - I contacted the Edwin Jagger company by email and had a replacement in a week. marketing@edwinjagger.com
988022
Not that I know of. I haven't had my replacement blade crack any yet so it may have been something wrong with the hardening process they were using on the old blades which they fixed with the new ones. This is a total guess though. I can say though that I only hand wash my blade now so maybe that is a factor as well. The old one developed cracks pretty early and I've put this new one through a lot of use.
1963099
My wife, who is the primary user, did not use it enough yet to brake the blade - a frequent occurrence I can assure you. That is why we got the more professional machine. Sorry, No new blades yet. No idea where I would go at this time. rlp