when I opened the plastic packaging my filters they are all dripping wet. anyone else have this problem? been using for years and never a wet filter before.
866391
I did not have that problem but I would definitely return them. They could have been depressurized if they were sent to you via an airplane flying at high altitude. This is definitely not normal.
866392
I've never had that happen to me but ZeroWater's troubleshooting page says that "The carbon inside the filter is rinsed before it's packed into the filter and will sometimes still be a bit wet when it's packaged. Having your filters arrive wet will not affect the performance of the filter." So I think you're ok.
344057
Did you double check that the new filters are properly in place? I would take them out and put them in again. Otherwise, call the customer service number for assistance at 1-800-541-6645. I hope this helps.
131606
Yes I had the same problem and ditched it and found a better humidifier. Our unit leaked from the very same spot. Other people have had the problem. We've had this one for about 6 months: Crane Drop Shape Ultrasonic Cool Mist Humidifier with 2.3 Gallon output per day and it seems to be working well. No filters. It's a little bit of a pain to clean, but a little bleach solution and voila, it's clean. For our needs, this has been a much better humidifier and NO LEAKS!!!!
1214420
Had 3 filters total. Would soak them in lemon juice for a period of time while using others. After a week or so would rinse it thoroughly under running fresh water. Would pat it dry and place on my water heater to completely dry. Hope this works for you...jmm, San Francisco he top of my wate
1097600
Look at your filter and see if it says it's a "WHEERM" on the tag. Beware I stopped buying filters online because I believe they were selling used filters and didn't last. Go to Lowes and get a new one.
782527
Mine was in a plastic case inside of a B+W box. However, the seal on th box was broken, and the filter appeared to have been used. The next time I purchase something like this, it will be from a local dealer.
1258420
Hi, it's your filter, no matter how clean it looks on the outside it gets pretty clogged internally. You can order three packs of filters on Amazon. You could always pull it out until they arrive. Rob
2236914
My theory is that your plastic filter is not lined up perfectly. If you screw it in too hard, you can see a space where liquid can escape. It's more on the side than the bottom.
251112
Hi David, Yes, everything was sealed. The outer package and then each filter was covered in a sealed white bag. My complaint is really centered around the performance of the filters.
938624
Yes I had a similar issue when I changed the filter. Call the sevice and they will help you.
1528014
When I got mine out this winter it was doing the same thing but I had put new filters on it and think them weren't soaked yet. I changed the water and restarted it and the thing has been working ever since so that is all the help I can be.
533145
Check your rubber seal and make sure it fits properly. There should be no leaks, turned on or off. Maybe have a bad unit, or just a bad seal. Mine has worked fine, but I use mine for polishing and not for the main filter.
1847499
Honestly, I have never cleaned mine. They do get pretty nasty but that is normal and has happened on all of the canister filters I have owned. As long as they don't get clogged and effect the flow of water I don't worry about it. My water is crystal clear. My suggestion is to either buy new hoses, any hardware store such as home depot carries plastic hose in various sizes that you can cut to fit, spray them out with water pressure or use a long pipe cleaner brush. I hope this helps some.
3105
Im sorry, I did not encounter this problem- But I did notice that the water flows through the 5 stage filter much faster the more you refill.....it did kinda seem to drip at first.
1657948
Mine started to drip a few weeks after installation. Had to buy a new cartridge. Its been drip free for about a year, but it seems to be starting again.
1128164
Seems like a filter issue. Needless to say you've checked that water is flowing and that the filter is sitting correctly all the way in the base in the pool of water, right? Many after market filters don't fit well and you really have to stretch and really push them into the base.
468187
I bought two packages and both were wet with a funny smell. Something isn't right with this. I'm wondering if this is some kind of scam.