Having problem leveling the base. watched video, Pressed the button - not able to slide the base up/down. defective? Need to unlock something first?
1761825
There is nothing that you have to unlock first. I found that if I installed the carseat (facing the correct direction) with either the shoulderbelt or by attaching it to the bars in the crease of the seat with the attachments on the base, it leveled itself. It should be pretty easy, so if you are having additional issues leveling it, it may be defective. [While it is super easy to install now after doing it a few times, I was ready to throw it accross the room initially, so I get the frustration. Everything is actually pretty user friendly so don't overthink it too much. Hope that helps.]
1761826
I had the same issue and what I had to do was recline my back seat in order for it to level out. Sorry if this doesn't help.
1682023
Unscrew the round plastic piece at the bottom of the base. Then slide the base down.
1253105
Make sure you have the disk/flange underneath the base seated correctly. Once it is seated you should be able to tighten it up and it won't move any more. From time to time we have to tighten ours up after a month or two of play. Hope this helps.
1791762
Annette, first make sure platform is attached to ladder correctly. Use foot to push step ahead and climbto the next rung above the platform. Then slide your foot back on the platform so the it locks back inplace. Test by putting pressure on platform with foot to see if it locked in place.
984644
I'm having the same problem & haven't been able to adjust it as yet. Brand new unit. Not happy.
808504
I also had trouble at first - but suddenly the hydraulics started working. You do have to press pretty hard to make it go to the level you want.
981869
I've got the same problem. It gets as far as flashing lb/kg and that's it. Nothing responds after that and I don't get any numbers to move up or down with. The printed directions are not helpful at all because it doesn't respond after the flashing lb/kg. Am probably going to ship it back. Has anyone had one arrive with an almost dead battery? Maybe that's the issue.
51870
Press down with all of your force you can gather and maybe it will slide open. I had this problem also. I tried to reset my deffective machine by taking batteries out. This did not solve my problems. These machines are absolute junk. I cannot believe Amazon sells this dud. Boo to them also!
193305
Thanks SirBrad... I was having problems extending the bottom as well. Your suggestion helped me a lot. It's a pity they didn't specify this in the instructions.
421650
Try leveling the swash plate. Go on to YouTube for instructions and video. If that does not work then you may have a faulty Gyroscope.
521444
Yes, pull up, rotate then push down. That is even if you mount the base vertically or horrizontally.
85432
I have mine on carpet and wanted to put some kind of slider under it. However, I found it too heavy (even empty!) to move easily since the unit spins but the bottom doesnʻt. So I left it as is. To move it, I empty it and then slowly push it using the base.
1816910
Hi Helena, I guess theres no trick...too much of muscle power.. I had this problem, i somehow forced it into the base and it is stuck forever now i guess the two side bars went inside the middle one is out...but its locked
1189459
I have not had that problem. Perhaps leveling it with the adjustable feet would help.
1978514
I cannot get mine to open either. Set it to TREE and then tried quite a few other nearby possibilities... Sending mine back. Bad directions or someone was feeling mischievous!
694672
Is the button on the bottom sticking? Make sure you are using it on a level surface.
45545
I have the same problem. Any ideas?Also, there was no base included, even though the photo on the product page shows one.