I love the safe so far however when I put the batteries that came with it it works fine. When I put new Duracell alkaline inside I get no power. I double checked and they were in correct. I take them out and put the included batteries and it works fine...
1349156
I tried mine with new Duracells and it works fine. I purchased mine December 2013.
57895
When I first put in the batteries, it did not work. I realized that I put the battery holder in the wrong way. Turned it around and it worked. Hope it's that simple!
503064
Mine works great and am very happy with it. Check batteries just in case they are bad
558075
make sure all the batteries are good and installed correctly - one wrong will keep it from working. If all battery conditions are met, then call Dorcy for a replacement. I've had no trouble with mine after 20+ dives.
846598
That is a great news. What battery do you use? Maybe the little guy doesn't like Duracell. Haha.
550171
I haven't replaced them yet, but I haven't used it much either. I did have problems getting it to work when I first put batteries in it.
616784
Mine works with regular alkaline batteries. Sounds like a defective unit, not a battery problem.
695036
My son's did the same thing. We replaced the batteries with no success. We had already pitched the packaging and the garbage has been picked up so we can't return it to TRU. However, I may go purchase a new one and put the bad one in the package and return it for a refund. However, I'm afraid the new one will have the same problem.
1669626
Yes, just got mine and it would not work. HOWEVER, I discovered the problem ... If I leave the the little latch/key (for the Grip's battery compartment) in the OPEN position, power was supplied. Locking it would causes it to have no power. Obviously this is defective and is going back. Weird, but definitely the issue ... at least for mine.
1147428
No. And also the batteries that came with it just died today after almost a month of daily thrice a day checking. However, they seemed like they were of the very cheap kind. Just installed 2 duracells and will see how these last.
323745
With the lythium batteries I had a hard time getting it to read. I just kept taking out and putting the batteries back and turning the batteries until it finally read. Plain alkaline batteries will work in the fridge senor and i had no trouble getting that type of battery to work.
1349155
I'm experiencing the same exact thing.The batteries that it came with are AA R6 1.5v and i replaced them with duracell AA 1.5LR6 and it wouldnt work so i just ordered the R6 and hopefully that solves the problem but there are slight size variations in the two so maybe thats it.I will update when replacements come in.
792644
This happened to me too. I noticed that the batteries were really loose. I just took a screwdriver and pushed the little metal part of the battery contacts out more so the batteries would be in there tighter, put brand new batteries in it, and it worked. I haven't had any problems since. I'm not sure that's the same problem you're having but this worked for me.
109283
There are two types of keys provided. The regular key works with the electronic lock, but there is a master key that can open the safe without knowing the combination or if the batteries happen to go dead. Battery life I've experienced with this safe was good for more than two years with good brand name alkaline battery.
1410530
We purchased this item but have had difficulty using it. I put batteries in it and it did not work. In fairness I have not spent a lot of time tryimng to figure out what is wrong. But than should I have to spend time trying to "fix" it?
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.
1018307
I tend to use Duracell batteries in devices that use alkaline simply because my experience has been that they seem to last longer than others. I don't know if there is a scientific reason to use one brand over another in any specific device.