I own this bottle but the cap does not work anymore. There is any chance to buy a new cap without the bottle?
1168696
I looked for just the cap, that was my problem. I couldn't find one. I settled for a whole new bottle but you end up with extra pieces. Sorry.
1168697
Don't know. Happened to me, too, and I tossed it. I prefer Contiguo now. Doesn't leak, top is dishwasher safe (bottom, too) and it lasts a long time.
24232
Mine did the same thing. I tried to submit a warranty claim and was told this is not covered. They did however send me a one time courtesy replacement water bottle. The replacement arrived with the cap already broken. They do sell replacement parts, including caps on their website, but they are pretty pricy compared to the price of a whole new bottle. Good luck!
1309636
Look for your lost cap. I don't think you can find one that will fit.It will last for many, many years without the cap.USB connectors are very forgiving.
175516
I had one that came and then the pump was broken. I just opened it and used without the pump. Every other bottle has been fine
2210303
Sry about that. Are you twisting it into place? If that's not working I'd contact britta for a new top portion of the bottle.
919281
I agree with Don if you require an additional cap you would need to contact the manufacturer directly first by visiting their web page and if it is still unclear call or e-mail them. The product has 1 plastic cover included, which fits well and can be easily removed.
1243569
No; the cap used is much larger. I personally have not seen compatible caps from cheap disposable bottles.
1365399
I had the same experience! The outside seal was unbroken, but the one under the cap was loose. Very disturbing.
2261726
It's on the bottle, but I no longer have the bottle. Try contacting the manufacturer.
808100
I have had to get new bottles. There may be a way to rework the bottle top, but I don't know how. The refills are readily available tho.
1594908
If you contact Kleen Kanteen directly they will send you that spout cap free of charge. I like having it because it keeps the part that touches my mouth from touching anything else, and it can't get lost because it attaches to the bottle with a loop.
1611063
Mine came with a seal cap when I bought it in 2012. I hadn't used it since then, so I went to my garage to check on it. There was some dried product under the cap, so I cleaned it out with a screwdriver. Once I removed the dried material the rest of the product in the tube was still wet and usable.
435302
I personally don't sell theses but I have a friend that had their lid break also. They went to tervis.com and ordered a new lid. This would be my advice to you also order directly from Tervis for this piece for your bottle. Good luck and I hope this helps
2041907
Contact the seller. Some of them sell to the public as well as online. Who ever sells Caps equipment may help.
1266722
Thank you for contacting us about this. Amazon sells and ships our product for us. We have very high quality control standards when it ships from our manufacturing facility - but it is out of our control until it reaches you. Please contact us for a replacement bottle.
1550786
I use this bottle daily. I bought a bottle brush and clean it regularly with dish soap and water. Also, the rubber sleeve will slide off/on with soapy water. If there's a smell, it may be coming from the sleeve. Soak the cap in warm, soapy water and rinse with cold. If it continues to have a smell, contact the manufacturer.
825141
I would call Cross. The cap may fall under the limited lifetime warranty. I think it will cost you $10 though.