I just purchased 3 of these locks, they are just what I needed, however, I cannot get one of them to open. Help Please!
1742575
You may try resetting the combination per the instructions. It may be stuck (if it worked before) or defective.
1742576
They should all open on 000. If two do and one doesn't, it sounds like someone changed the combination. Either try all the possibilities or send it back.
1742577
As I remember my locks came set on zero waiting for my combination to be set. If the one that won't open was set to another number and the key pulled then the only way to open it is to try every possible combination. I'm sure Amazon will replace it as defective.
1742578
I am not sure by your comment that you can not get them to open. The black knob revolves around the body of the unit so unless it is installed it might seem that it does not open. Did you get instructions in the packaging that told you how to chafe the number?Nick
954271
Hi I haven't used it very often. I will check it for you & see if I can find the lock for you, if indeed there is one. Sorry I can't help you right away but I will try my best.Mary Lou
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
1272749
I don't think the lock fail easily, it is build very well. If the combination pins is placed correctly, its shouldn't fail. As long as you remember the numbers doesn't matter in which sequence it will open the door. If its fail from opening then you needed to open the lock from the inside and reset the pin.
2282485
there should be plastic pins in he lock , remove them and set combination to "0" all the lock combo keysit should open then
603646
Hi, I had the same issue. I followed the instructions, set it to 000 and was never able to properly set the combination. Now I have a useless lock.
2268442
When I had the same problem, it was because I put it on in reverse: I set it up for a right-hand door when it was a left hand door. When it is on correctly, you just twist the nob toward the door jamb to lock. Code only needed to open,
910034
We could not open the 1st one either. We called, they replaced. Then we could not open next, and so on. The 4th one atleast you could get key to turn. We gave up as we worried if we had so many with problems that maybe if locked, we could not re-open. They have big problem and should not b selling until they get fixed. We wrote evaluation to help stop people from going through what we did. Send it back.
884184
On occasion I will have a problem getting mine to twist to unlock. I have not found a sure fire trick that will unlock it but find it is easier if I do not screw on the foam piece first and did use pliers to get a better grip when I just could not get it to turn. After the first time it happened and I didn't think I would ever get it unlocked now when putting it away I turn it just enough to catch the lock. If you can't get it open send it back as defective and get a replacement.
1380397
I had that problem only 1 time, but I blamed it on the freezing temps that maybe the lock was frozen. Make sure you try to push the key in and down slightly and try to turn it. I found one time that the cable wasnt fully locked in the place and it wouldnt let me remove key unless I wiggled it around a little bit.
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
2163888
Hi Sara, What key number do you have? We only have 11 units left of the 40KADPF Key#0501. If this key number is not the same as yours, I recommend you contact Master Lock to see if they can match your key number. Thanks! Kaming
2074479
You must have a defective one..had no problem opening mine. Turn counterclockwise.
2068200
Contact the manufacture or, actually try a small paper clip. Twist it to fit in the lock and, you just might be able to pick it.
875058
Unfortunately the model that I bought locks and I need to leave the key in so it can be opened without punching in the code. I believe that there is another model which doesn't lock automatically that I wish that I've bought.
1238056
These are very good locks I have bought 3 and I would buy them again make sure you have the correct length and do not remove the key until it is jnstalled. I lost the tumbler sequence by doing so Hope this helps.
1432423
Well I ordered the box from the same seller as you did. Sadly I had the same problem...the key was locked inside but besides that the lock was broken anyway...ended up contacting them, sent me a key to try and STILL WOULD NOT OPEN ended up returning it and having to purchase another once Amazon refunded my money...there is another seller who has same box and it was excellent, from Nilecorp... Hope it works out.