Is anyone else having problems with their Zubie constantly being out of service? Have you found any fixes?
1738894
Hello,It is likely the mobile coverage in your area. The slower the coverage, the longer it will take to update. If you cross into roaming, it will take even longer to update as the records process through the roaming carrier. We have a software fix that will go out this month to resolve the long term issue. A short term fix is to unplug the device, give it a few seconds, and plug it back in. The device should reset itself and work properly. Please submit a support ticket at help.zubiecar.com so we can help with you the issue. Thanks,Zubie Crew
1738895
Unfortunately drop outs and service outages are a common problem. If you're unhappy with the outages the only real solution is to get a refund if you still can.
373488
Hello Cat,Thanks to Michael's help, I realised my neglect, but it was impossible to start it again. I was lucky that my netbook was within a month of sale. I had a replacement from Amazon. Still, I dare not try it again since there is no service provider in my town. I will take it to the service provider when I go to Shanghai China. I am sorry I may disappoint you.
1616433
i just got mine from amazon and have the same problem.Did you ever figure it out?
1669519
I have had the same problem and cannot find a replacement. Have you had any luck?
2019778
I have the same issue that you are having with your unit. I have tried their web address listed below, and have had no luck at getting through. Site keeps kicking me off. I have tried every way I know how to make mine work such as moving it away from every piece of furniture out to the center of the room,setting ,checking timers, and still no luck. I guess they are like cars. You get a lemon every now and then in the best of things. I bought a smaller unit from SG, that is a different brand unit, that works great. Good luck in your quest. I hope that you can get it fixed or at least returned.
435750
Add me to the list - not sure when it started, a few weeks ago we noticed it b/c we charged it and then it was dead. Figured it got bumped in wife's purse or hadn't charged long enough but now I've been trying to charge it and see the on/off cycling going on. No answer, just sympathy and hope for a fix!
1674922
Got my Zune yesterday and I'm having the exact same problem. I hope one of us can figure it out and post a solution here!
1561181
Well I'm going to get the old unit back and try that. They offered a replacement unit but only a 90 day warranty with that one!I am going to buy a zi8 instead as that has removeable memory!
1122587
After I email Sharkk, they ask me to shut down and restart the ipad. I guess this must have fix it for some people but it didn't work for me. I'm not aware of any fix to this problem but I know from talking to Sharkk guest service that they are working on solving this issue. The guest service person was very professional and polite, so I suggest you contact them about this problem also.
2156638
well, it happened to me about 3 months ago. Totally bricked and useless. I looked it up here and all over the net... and it's just a bad unit and everybody's broke. I gave up and got my 20 year old Onyko unit out of the garage. Doesn't do much and there are limitations, but it sounds better. I don't have the $$ to fix it. Such a drag. At least it's not a SONY it might have broken sooner! :-)
1772244
MY PROBLEM EXACTLY. I even deactivated netflix and activated it again (got a different code this time, since I am 99% sure my first one began with an Z and this one did not). I also reset to fatory defaults, and no luck either. I was on the phone with Amazon's "help" and it was totally useless. All they would do is read the same webpage over and over again to me. I am convinced the guy on the other end didn't even know what video demand was (from the questions I asked).
1819113
I had a similar problem once last year with an update. I contacted customer service and they replaced the unit.
2249645
There is nothing you can do on your end. I've tried since I had one with wifi problems as well so I returned it and got a different ZR, same model.
2002191
I'm having the same problem and can't find who to call. DId you have any luck fixing it?
2222313
Good .luck mine stopped working after two months and zto super store would not returnany of my emails and there # was disconnected añd amazon. Was not able to do anything. About it wish I had. Better news. Sorryt
1674930
You were lucky they got to the point in 15 mins. They made me go through a battery charge and drain which took two days before they issued a repair order. Repair order for a New device ? They should be sending us a replacement first. Its going to be about a four to six weeks before I can use my brand new ZUNE ! It sucks big time.
917391
I am sorry that you're having such issues. Ours has worked find since we started using it last October, and we use it daily, sometimes more than once. I would definitely call their customer service.