We're having a problem with assembly. No matter which hub I use, the base doesn't seem to fit in. I could try to really force it--is that normal?
1733993
I remember mine was really tough too. Once assembled I noticed the bottom plastic pieces for one side faced the wrong direction. There was no way I could undo and reassemble as it was such a tight fit.
1733994
It was very difficult to do. The only thing I found that seemed to help that was to do 2 opposite corners first. Even doing that I had a hard time. I think they want it to be tight. Hope this helps.
1899984
1st time putting together make sure all the plastic corners are seated all the way into the connectors. Push hard but not too hard! Also make sure the frame is squared up with all the seems. Hope this helps!
2250597
i bought this to go with a usb 3.0 hub for my ultrabook laptop and the piece didn't work. the hub came with this same type of piece but that one worked fine, however it could have been something specific to my hub. sorry i know that doesn't help much.
93416
I just built a similar thing. Susan, did you ever find something appropriate? If you found a solution can you let me know at mkordick@gmail.com
2074235
The holes on the base can be a bit out of alignment like happened to me. Turn the base bottom side up and do a little twisting of the heavy weight to make it work. Hope this helps.
2030575
the intern that put it together had a bit of a problem but then she did changed the way she was inserting the screws, so try changing how you inserted the screws. i almost returned it also.
645054
Hello D. Geary...did yo ever get your module recognized? I recently purchased a module and ADTPulse is not recognizing it.I've the unit within 2 feet of the hub (plugged into an extension cord)
57104
I'm not sure what the problem is. My husband put ours together with no problem.
1296084
Hi, My son assembled mine for me but I will take a guess. Maybe the stick and the wheel need to be alined by a mark or a slot in both pieces. I hope this helps. Marsha.
118554
My husband put ours together. He didn't have any trouble at all. It is very nice...I hope you get it to work!
2195480
Hm? The one I purchased was completely assembled. I suggest you "contact the Merchant" thru Feedback on your recent Orders page... --GBJ
276875
i have the exact same issue, i have no idea what to do with the thumbscrew. If anyone knows how to set up the base, please respond.
1242023
Mine didn't fit together either, which was one of the many reasons I was going to return it. When Amazon told me to just keep it or throw it away, I gave it to a neighbor who used his own screws to get it together.
201999
Send him an email or contact Amazon about your issue, they will take care of it. If you've only had it for a month or so, just call Amazon and explain, i've never had a problem with them taking care of my problems. If you bought it from DesertOasis, you should've got an email from them after your purchase explaining how to assemble it and also how to contact them for assistance. Let me know if i can be of further help...Darryl
2252925
Yes, this wasn't easy to put together. Had to use some force to put wheel assembly on. Try to straighten out as much as possible try again. If you bent the front forks might have to send back.
1232481
We had the same problem. They came with no instructions. We figured how to assemble by looking in youtube.
626359
If it does not work one way try it the other way and push a bit of force. It should snap into place.