when I opened the plastic packaging my filters they are all dripping wet. anyone else have this problem? been using for years and never a wet filter before.
866391
I did not have that problem but I would definitely return them. They could have been depressurized if they were sent to you via an airplane flying at high altitude. This is definitely not normal.
866392
I've never had that happen to me but ZeroWater's troubleshooting page says that "The carbon inside the filter is rinsed before it's packed into the filter and will sometimes still be a bit wet when it's packaged. Having your filters arrive wet will not affect the performance of the filter." So I think you're ok.
315585
I have not had any problems with my filter. I check it periodically, the usage seems correct. I'm still very pleased with I would guess the filter would be at fault. The electronics are in the filter. Gary
1991956
No my filters were in the correct box and for my model. I have bought filters a couple of times from this site and had no issues.
2188341
I never noticed that. I just put it in the filter holder. Make sure you rinse it well first. It works just fine.
1993951
That happened to me once. The cause was a faulty new filter. I returned the filter for replacement. That solved the problem. If your filter has been used for awhile, try replacing it. I would also suggest you replace
1993949
Sounds like you have air trapped in the system. You could try taking the filters out and flushing the system with water and reinstalling the filters. I'm assuming that you have no leaks in it.
1258420
Hi, it's your filter, no matter how clean it looks on the outside it gets pretty clogged internally. You can order three packs of filters on Amazon. You could always pull it out until they arrive. Rob
1128164
Seems like a filter issue. Needless to say you've checked that water is flowing and that the filter is sitting correctly all the way in the base in the pool of water, right? Many after market filters don't fit well and you really have to stretch and really push them into the base.
1066257
I have not had that problem, check that your hoses are in the correct position in and out, also make sure that the filter is filled with water.
143092
I have not had this issue with these filters. Is it possible the filter slipped out of the slot holding it. I have had no problems with the filter, been using them about 2 months and I am getting ready to replace it with a new filter
766721
Did you remove the plastic bushing that used to sit between the water bottle and the cooler? I did and I had some leakage - when I returned the bushing (ring), the fit wasn't great, but the unit sealed such that I can have the lower portion of the filter unit 1/2 full and not have leaking. If that doesn't work, you can try a sheet of silicone or food grade rubber and cut a hole in it for the filter unit to sit. Alternatively, the filter unit comes with a check valve that is supposed to close off the filter from the crock when the crock is full - is that operating?
659449
Make absolutely certain you don't have two filters. Sometimes they stick together. I wet my finger a little before trying to separate them. If the filter feels like it's thicker, you probably have two filters stuck together. At least, that is what I found the problem to be when mine did that. They also have a little device made for picked up only one filter at a time. Not sure where to get one, but they work well too.
515649
Yes, it happened to my last orders. This never happened to me. One filter had water drops in the bag. something sticks to the filter. I didn't use it. It is not safe to use. 2 filters, I used, always spitted black charcoal and white dust in the water. I posted pictures with my product review. I contacted Amazon, and returned them to get money back.
1857007
Have you soaked it in cold water for 15 minutes and then scrub it ? Thats what the directions say. Also I know there are some phony filters out there. Where did you get it ? You need to call the filter company if you have tried soaking it etc and they can send you a good one. Hope this helps you.
515653
This is the second time I've gotten this question, and the answer is the same: This is a USED filter. Who ever Amazon is listing as the seller Amazon should look into because they are selling used filters & should not be selling to people on Amazon! Please notify Amazon about the issue so Amazon can take the seller off the site. There is no reason that water should be dripping out of a new filter!
967128
I never noticed any of mine dripping. But please don't buy this model; I repeatedly took mine apart & cleaned it, and tried many many things, but could never get the awful smell out. Couldn't have been healthy.
1190426
Generally, the instructions for the filters will mention that something like this may happen. I do not recall this happening to us with the filters we ordered. Keep in mind that not all filters are top quality. Investigate the manufacturer before the purchase.