I've had mine three weeks and my cat refuses to use it. I will have to send it back soon. Any suggestions on getting him to use it?
922513
My cat refused to use the ScoopFree litter box too until I switched to Ultrapet Micro Pearls desiccant litter. Cats sometimes won't use the Scoopfree machine because of the cheap desiccant litter that is shaped like broken glass which hurts sensitive cat paws. The Ultrapet Micro Pearl litter is shaped like spheres, i.e. balls, and feels like soft sand. My cat likes the Scoopfree machine more than the old fashioned clumping litter in her old litter box. Give it a try because the Ultrapet Micro Pearls litter is the most popular litter in Japan.
922514
Try scooping some poop out of the other box, place it in the new one and unplug the box until he/she uses it. Then plug it in once a day and hit the button to cycle but dont leave it going. Unplug it once it has cycled. I have the same issues with my cats but we are on week 3 or 4 and they are almost never using the old cat box anymore. Slow transition. They need to trust it.
922515
All we did the first time was mix some of her old style litter in with it. She started using it the first day. I just bought our 3rd one. We've been using these for about 10 years. No muss no fuss. She does try to stop it sometimes even after all this time.It does stop.
922516
If you're using a lid, take that off. Some cats feel vulnerable using boxes with lids. You might also try "seeding" it with some clumps from your old litter box. I would also suggest you unplug it for a few days. My cats were scared at first when it would make noise or move on its own. Once your cat starts using it, then you could plug it in at certain times of the day and eventually work up to plugging it in all the time.
922517
I had the same problem until I simply took the old box, that sat next to it for 3 weeks, away. The self cleaning box is MUCH cleaner. NO smell and I don't have litter tracked all over the floor anymore. I almost gave it away, but I'm glad I didn't.
922518
My only suggestion is this: try using 1/2 CRYSTALS & 1/2 of your regular kitty litter that you were using. I did this for my 3 cats and they all took to it fine. After a couple of weeks, I was able to stop using the old litter & now I only use the Crystals which last so much longer. Good luck, because it is a wonderful litter box!
922519
This answer is too late, I'm sure, but I found that periodically raking in the box the way I always HAD to do in the regular litter box, gave my cats a curiosity about it and the sound apparently triggers their "need to go." Even my 11 year old cat uses it but he still has access to the old box, so he doesn't use it all the time.
922520
Hello, I have the same cat litter box and it is absolutely horrible! When the cat does use the litter box then everything gets caught up in the wire rake. Then it falls into the litter and gets pushed back and forth and never goes where it is suppose to. It is a huge mess to have to clean up. Much worse then a regular litter box. I have sent mine back and I did not clean the thing because I wanted them to see just how awful this thing was! The poop went everywhere! Send yours back because if your cat does finally use it then you will have the same kind of mess to deal with! Not to mention the odor! Hello, I have the same cat litter box and it is absolutely horrible! When the cat does use the litter box then everything gets caught up in the wire rake. Then it falls into the litter and gets pushed back and forth and never goes where it is suppose to. It is a huge mess to have to clean up. Much worse then a regular litter box. I have sent mine back and I did not clean the thing because I wanted them to see just how awful this thing was! The poop went everywhere! Send yours back because if your cat does finally use it then you will have the same kind of mess to deal with! Not to mention... » Read More Hello, I have the same cat litter box and it is absolutely horrible! When the cat does use the litter box then everything gets caught up in the wire rake. Then it falls into the litter and gets pushed back and forth and never goes where it is suppose to. It is a huge mess to have to clean up. Much worse then a regular litter box. I have sent mine back and I did not clean the thing because I wanted them to see just how awful this thing was! The poop went everywhere! Send yours back because if your cat does finally use it then you will have the same kind of mess to deal with! Not to mention the odor! « Show Less
2138306
the problem is figuring out where to spray it. You have to spray it where they are marking. Or if it's a stress issue with the cat where do you spray it. I've never had great success with it. I recent bought a pheromone collar at the vet which worked great but doesn't last very long.
1509479
I've had no issues with my long-haired cats. I have a male who has fought his through and gotten off property. However, the battery must've been low, because he doesn't try when I replace the battery.
2045789
My cat did the same thing, and finally pooped in a living room chair because he didn't know what to do. I stopped using it then. I have a friend who used a piece of cardboard and made a small hole in it and taped it underneath the ring so that the hole was smaller, then gradually widened it.
261012
Ha! Mine too, but I'm not sure I'm the best person to answer this question (I gave up after one try). I may try again this spring, when the weather is better and they aren't so little. Heads up, the leash isn't super long either, so keep that in mind... depending on what your goal is there. And here is a link to leash-training tips from ASPCA: http://www.aspca.org/pet-care/virtual-pet-behaviorist/cat-behavior/teaching-your-cat-walk-leash Hope this helps!
460152
Pretty much. My cat is 18 months and has had it 3 months. She has grown to big, bored with it, and tore it up within 24 hours of receiving it. I repaired it several times and we both have given up on it.
2025582
Did you ever find something for your cat? I just toilet trained mine and am looking for something that will flush the toilet every few hours...not necessarily motion activated (i've read that those don't work very well for cats).
1889159
No problem there, but have a problem with it working properly. Left on vacation for a week came back to find a starving cat. This product is not reliable. As a suggestion, you might try super gluing the bowl to the feeder.
1202149
It didn't work, not at all. I would try something else. I took my 2 cats to vet today for his advice, and picked up something there.
47874
mine lasted a month and then the wand broke. I "glued" it together with J-B WELD epoxy and it held, but broke in another spot on the wand within a minute. I like the idea of drilling it out and replacing with something stronger... or slipping some kind of sleeve over it. My cat loves it and can't understand why he can no longer play with it. Poor Kitty.
1412731
i believe this is a design flaw. Ours was the same and when we did use it our cat moved the top and the water was pumped out on the floor. If you can, return the device.
74344
Hi Stacy. Any updates on your little guy with this potty? My cat is the same way, and I'm thinking about getting one of the grass potty for her.
1081105
Cover it in catnip and put some treats on it and see if that helps. If he's an older cat, does he have trouble jumping that high? Some cats don't like perching up high. Yours might be one of them!
2257436
Hate to tell you but this happened to mine within the first month. Called the company let message because I could never get through. Matter of fact left several messages never received a response. Finally just threw mine away and bought a conventional litter box.
107096
I've found that my fat cat will push the other one out the way, eat for a bit (the doors take YEARS to respond no joke) and eventually shut her down. By that time the skinny cat has given up, rinse & repeat. I don't recommend this thing, you'll regret it :(
1388236
I've personally had a problem with my cat (who used to tip over her water dish) playing with the water ejected from this fountain, as well. She'll stick her head under the stream, physically hit the water, etc., which gets water everywhere. We have two different styles (this and the original), and she doesn't play in the original. I think it's because the water stream created by the original protrudes from the unit less, which prevents her from dunking her noggin in it.
279366
That's the only thing I had to do for my kitty. Perhaps you're not pressing the switch in the right hand paw right?Did you open the battery compartment to see that everything is connected as it should be?I'm not sure if amazon allows, but perhaps you can add a photo of the battery compartment please?Hope this helps.