what is the return policy if I determine this is not the item I need?
1769165
As long as the unit has not been installed you can return it. If you have a Hayward Aqua-Rite System, this is the correct cell for your unit. This is an OEM Hayward Manufactured replacement Cell.
1364576
dont buy it because these people sent me the wrong item. I wonder how that happens?
891788
It's Amazon Prime -- follow their return guidelines. They're pretty good about returns as long as the item isn't returned used.
1072874
Amazon has a great return policy, provided you're within 30 days of purchase. Because you ordered the wrong product, you'll need to pay the return shipping but they'll refund you fully.
2068878
I'm not sure its best to check on hello directs website and see if model number is a match I have ordered before and gotten the wrong item
1072421
i wanted to return this item and the seller would'not give me a return tracking number so im stuck with something i don't want.
346900
Go to your order history, choose "return item" and follow the instructions.
729029
Amazon has always accepted returnd of thie type in the past. I see no reason why you would not be able to obtain a refund or new unit...
526901
It can be hard to tell. Amazon will replace anything that doesn't arrive as excepted. Just give them a call.
1423998
The company is very good with returns, go to your order page and let Amazon know asap and set up your return label and credit.
885150
Amazon has a great return policy if this doesn't work you can return it for a full refund. That's the difference with ebay.
310680
I found mine here on amazon, but it was not the right one even though it said it was for my product.
1018933
No it's not. I made the mistake of buying it and received it and it wasn't what I was looking for. Then they charge you to return it so I kept it
712683
You'll have to check with the item (if ordered) that YOU got from what was advertised on Amazon. Hopefully the two will be the same. If not, I'd consider my alternatives...either to keep or return the item.
865099
Yes, go to your order page and you will see on the right a slot for returns. It will be taken automatically from there.
941250
Dear Carol, They have to send you what is described in the product details page, otherwise you can set up a return trough Amazon or contact the buyer directly for further details. Occasionally, Fulfillment centers do make errors and send the wrong product.
619990
I don't know, the only thing that I know is what I ordered was not what I need, the seller played on me. That's all.