also confused: could the seller state clearly if the drive is new or refurbished and if the warranty is really 5 years as claimed in the description ?
1755529
I returned the product and got refund. It was not new. I found another provider and they sold new product.
1755530
in my case the drives were brand new. What was disappointing about the warranty is that one of the 8 I bought failed and was replaced for another with the same size but older P/N (SKU), what is not good when you have a big RAID 6 like my case. As per the rest, the drives are very good: fast, quiet and reliable.
1882759
I'm not sure. I would guess that it might be one year but it could be more. It appears that most hard drive manufacturers have reduced their warranty periods. Sorry that I can't answer your question.
2182821
I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of sixteen HD's on three computers. Over the past 15 years two have failed under warranty and WD replaced them. I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of... » Read More I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of sixteen HD's on three computers. Over the past 15 years two have failed under warranty and WD replaced them. « Show Less
1180656
I am not sure if it is true, but I read (perhaps in another review) that these are OEM drives for PC manufacturers, and hence they are not warrantied to the end user, but instead through the PC manufacturer. If you read other reviews, it is mentioned that they might be pulled from servers and the SMART data wiped. That said, I have ordered 4 of these and haven't had any complaints yet after a few months.
1894889
I just checked www.wdc.com Typed in Serial Number from drive I received. Answer from WD: "The warranty for this product has expired. The product is not eligible for replacement. If you need technical assistance, please send us email." So either Seller is warranting this drive OR NO ONE IS!!! I, for one, would like to hear from the seller on this matter!
583316
Good points. It's still relatively new, and I wonder especially how the hard drive model has held up. My new one arrived DOA, and now I'm really struggling over whether to ask Amazon for a refund or an exchange. This baby may be intended to be Solid State all the way, which means the hard drive models will be unwanted period pieces in another year or two.
1412381
In regards to warranty - here's what the western digital site says - NOT 5 YEAR !!!!Serial No Model No /Product Name Status Exp Date(MM/DD/YYYY) WMAY01638535 WD2003FYYS-02W0B02 TB WD RE4 SATA Hard Drive In Limited Warranty 4/22/2016
1653108
the drive i bought was sold by amazon and was in a sealed package. the first thing i did before opening it was to verify the serial # with wd's website. this has happened to me once before, i sent it back & got reimbursed, but had to pay shipping. always make shure it is OEM product so you get the warranty.
803464
Was this sold by Amazon? If so, that sounds about right. A refurb drive would have a white label and have the works refurb on it.
1641222
Every drive I have ever purchased has been new - and worked great. If I got one that was old or used I would have certainly returned it - and if you are indeed buying new and got used, I would expect that you could contact Amazon for a return.
2182817
I just purchased a WD RE 4T drive from Amazon (Amazon reseller Aeon Micro Inc.). I went to the Western Digital site to register my drive and after entering the serial number, the registration confirmation indicated that my warranty is for 1 year. After registering, the only option provided on the WD site is to extend the warranty for one additional year for $24.95. The drive appears to be a new OEM drive. The 5 year limited warranty indicated on the Amazon product description is false. It is 1 year with an option to buy 1 additional year. Other than the misleading warranty information the product seems great and a good value. I just purchased a WD RE 4T drive from Amazon (Amazon reseller Aeon Micro Inc.). I went to the Western Digital site to register my drive and after entering the serial number, the registration confirmation indicated that my warranty is for 1 year. After registering, the only option provided on the WD site is to extend the warranty for one additional year for $24.95. The drive appears to be a new OEM drive. The 5 year limited warranty indicated on the Amazon product description is false. It is 1 year with an option to buy 1 additional year. Other than the misleading warranty information the... » Read More I just purchased a WD RE 4T drive from Amazon (Amazon reseller Aeon Micro Inc.). I went to the Western Digital site to register my drive and after entering the serial number, the registration confirmation indicated that my warranty is for 1 year. After registering, the only option provided on the WD site is to extend the warranty for one additional year for $24.95. The drive appears to be a new OEM drive. The 5 year limited warranty indicated on the Amazon product description is false. It is 1 year with an option to buy 1 additional year. Other than the misleading warranty information the product seems great and a good value. « Show Less
2093694
3 yr Limited, but I've received an RMA on WD drives before that fell outside the "Limited" restrictions.Hope this helps.
2103215
The drive only is just that (only the drive) the reseller kit usually includes a sataIII cord and a 3.5" to2.5" adapter. As to the warrenty I don't know.
1563226
I am not 100 % sure, but I think the hard drive gets cleaned up and they may even put a new hard drive in. I would write to the person who is selling a refurbished computer and ask him. He will be more accurate than me.
1888294
According to Technodeals, the company which is actually selling and shipping the drives, these are "bulk pulls" and classified as "New - other". They provide a 3 yr warranty and 30 days for returns. I don't believe WD provides any warranty for these drives. If WD was providing any type of warranty I would think Amazon would have listed it somewhere on the product page but there is absolutely no mention of any warranty with the exception of the $6.40, 2-year warranty offered by a third party. Look by the "Add to Cart" button on the top of the page. I've used a number of these drives, all "bulk pulled" and have never experienced any issue. Hope this helps and does not confuse the issue. According to Technodeals, the company which is actually selling and shipping the drives, these are "bulk pulls" and classified as "New - other". They provide a 3 yr warranty and 30 days for returns. I don't believe WD provides any warranty for these drives. If WD was providing any type of warranty I would think Amazon would have listed it somewhere on the product page but there is absolutely no mention of any warranty with the exception of the $6.40, 2-year warranty offered by a third party. Look by the "Add to Cart" button on the top of the page. I've used a... » Read More According to Technodeals, the company which is actually selling and shipping the drives, these are "bulk pulls" and classified as "New - other". They provide a 3 yr warranty and 30 days for returns. I don't believe WD provides any warranty for these drives. If WD was providing any type of warranty I would think Amazon would have listed it somewhere on the product page but there is absolutely no mention of any warranty with the exception of the $6.40, 2-year warranty offered by a third party. Look by the "Add to Cart" button on the top of the page. I've used a number of these drives, all "bulk pulled" and have never experienced any issue. Hope this helps and does not confuse the issue. « Show Less
1882756
Newegg says 3 years parts/labor. After searching for an hour I couldn't find this on Seagate's website. You'd think they'd be bragging about it on billboards since practically everyone else is down to 1 year (and wouldn't surprise me if they all got rid of a warranty altogether and made people buy at their own wallet's peril).
982199
The drive I received was not removed from an external enclosure, nor was it shipped with one. Order the drive from amazon (ships from sold from) then verify the serial with HGST when you receive it. Ship it back if they say it's compromised or doesn't have the standard warranty.