When I flip the active noise cancelling switch, all sound is cut off, no music is heard. I did replace batteries, what should I do?
1738859
make sure the volume is not turned way down on the control wheel on the chord, and the red light comes on on the headset. Check connections and the player, as some players stop when the chord is disconnected, and you need to push play again. This does not work, it may be toast.
1738860
It sounds like something's wrong with either the mute button or the electronics. There's a mute button on the side of the headphones that only works when sound cancelling is switched on. When SC is on, pressing the button turns off all music and noise cancelling. When SC is off, pressing the button does nothing, and music will continue to play. My guess is that either the mute button is physically stuck down (check that first), or something in the electronics is mimicking the button being stuck down.
1738861
my only problem was the cord don't toast your phones before you try a new cord
2132605
You are in FM mode on your headphone unit. The button in the middle of the unit needs to be pressed to cancel the radio which puts you into external source mode. Check your instruction sheet that came with your unit. It will tell you this information. If, you have lost your instructions sheet, let me know & I will hunt for mine and attempt to send the statement in that sheet that applies to this information.
1547514
We had the same issue and it went away after 2 days. We actually ordered a replacement because we thought there was something wrong with it, but ended up returning the replacement because the sound went away fairly quickly. I contacted the company and they do have a 90 day warranty if it continues or it can be swapped out through Amazon.
1864994
Music cut off switch but no mic, left ear at the top. Just supply more noise reduction adapters and it's ok.
929622
Unplug the red wire and see if it works. Overall, these are junk headphones and I'd try to get my money back if I were you.
455599
Hey Dano, I have this same issue on the my pair as well. Once the music starts playing its no longer noticeable.
1113247
Real quick go in the headphones menu if you see tv + hp turned on turn it off. The surround sound will not work if it's turned on
2023318
I'd like to know the same. It happened to me exactly you described and my headphone only plays on one side and it's very disturbing to have to fixed it every other stroke.If you find that out let me know. TksClaudia
1813447
hi-- yeah, I am seeing this as well, but I was able to press the "speaker" button and the sound comes back. it's really kind of frustrating, I am trying to figure out what to do about it as well.
1080311
It sounds like you got a faulty pair. Mine have been quiet and I love them. I'd try another pair and use good batteries.
734157
This is a common problem. After many attempts I was able to get mine working by removing batteries, letting it sit for about two minutes, then re-installing the batteries AND DON'T CYCLE THE POWER SWITCHES! Let it power up by itself. By the way, mine doesn't have a reset switch next to the sound switch under the battery cover. Hope that helps, awesome unit with a very problematic flaw.
1520244
yea sound is ghosting, just unpair one of the devices. both devices are giving the same sound out.
1664218
Im also having the same problem. When I remove the headset, my speakers audio dont work anymore.
163564
You can still hear music from an mp3/iPod device if the batteries are removed but the noise cancelling and boost/amplifying functions won't work.
912419
Mine just automatically does it. If the ear piece is connected correctly and no sound is coming through, I would say its not working properly.
1420249
You might need to do a hard reset. Plug in your headphones using a powered usb charger or port. While it is plugged in, hold volume - and multifunction button(this is the power button) at the same time. It should reset your headphones. If it does not work, try volume + and multifunction/power button while headphone is plugged in. Refer to your manual for more info. Hope it helps.
779522
Hi. I am not sure what parts are you missing or parts that need replacement. I would say if the product still under warranty you probably have to contact the manufacturer and I am pretty sure they would tell you what to do. I hope my answer helped you in any way. Thanks and good luck getting your headphones and Radio fixed.