How would you rate customer support? And, does printer still operate if one cartridge is low?
1730767
I called support one time when I had a question about changing an ink cartridge. Customer Service was very helpful, and answered my question. The printer continued to print until the black cartridge was empty. Then it asked if I wanted to print by combining other colors to make black, OR It was time to change the black. Then it walks you thru the change. It is amazing!
1730768
Haven't had any issues that would require contacting for support. So far the printer keeps printing when one gets low. Haven't gotten to the point of trying to print with one empty.
1730769
Hi there, I've contacted them in the past, and they were able to walk me through an issue, but that was years ago. I've been updating for FIVE hours now, and the update, while continuing, still isn't finished. I'll be calling CS in the next few days if that download doesn't go through, and will update my review for you.
1730770
I haven't had to use customer support yet. All instructions have been easy for setup. So far, I have run low on only one cartridge, the black one. The printer asked if I wanted to use a combination of the other colors in order to obtain the black and I responded yes and the print continued. I thought that was quite neat!
1730771
Customer support is great. I called at least 4 times, and every time the problem was solved.,It will print until the cartridge is empty.,It will give a message on computer that the ink low, but will continue to print. Then boom!!, in the middle of the page it stops. You will have to replace the cartridge an reprint the page.,
1730772
My black cartridge is low right now (though not empty) and the printer is working. I haven't needed customer support at all because set up and installation went very smooth for me so I can't answer that question.
1730773
My black ink cartridge is running low, but it's still functioning. :) I haven't needed customer support at all.
1730774
There are four ink cartridges and the printer will not run if one color is empty. However, when the black runs low, it will ask if you want to use a combination of the other colors. It then runs a little longer. But, once the black is out, even that option will not work.
624222
No, not at all. My printer has been working GREAT since the swap out. there are instruction on the machine and youtube videos on this. I thought about buying a new printer since replacing them would cost so much but I am glad I didn't. this is a real good all-in-one and worth the money to change them. Hope this helps...
435844
Did you contact the seller for support? It sounds like it could be a bad chip on the cartridge. A replacement should solve the issue.
1358686
If it is current dated, I would return it as defective - - in years of using H/P print carts I've actually had one bad one BUT I bought it from H/P and got a new one in exchange. Good luck. (Oh the bad one was a 56)
99401
PS Make sure your printer is plugged in and turned on before you attempt to replace a cartridge. You be surprised that how some people would not know this.
2114000
I recently encountered the same problem. The printer will not let you continue unless both Cartridges have ink. You most replace the empty cartridge in order for get your printer to work.
506410
In my experience, unless the printer is just not printing, the sensor may be the problem. I use 2 different laptops, one registers fine and the other says cartridge is empty, however it still prints. But, Amazon is REALGOOD about returns. Hope this was helpful.
1614955
I did not get it to work for me. For some reason I could get it to recognize one cartridge even after they send another chip. It had been over 6 months since I had order it they did try to help with tech support. but I just gave up because I needed to use my printer and put reg. cartridge back in.
2116308
That's interesting. I just got the message that the toner is low after printing a mailing, but it was a brand new cartridge and we only printed - at most - 1/2 of what the supposed capacity is. Just a letter, so not excessive page coverage either. I guess the answer is I don't know, but have had some similar experience (though not that soon). Typically this hasn't been a huge issue.
587103
In response to @waxpot. You obviously hit the brick wall that I did as well. This was a great little unit when working but the HP support was appalling and in reality they just want to sell ink. I even tried to find out from them if there was another of their printers that these cartridges would fit in and they couldn't/wouldn't tell me. I haven't set the new one up yet so will soon find out how they operate with that one. Incidently my HP laser has worked more or less non stop for about 15 years.
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
1297305
We had the same problem with the first one we bought and had to return it to the store. Ordered another one (exact same model) and it has worked beautifully. Have you tried actually replacing the cartridge? aIt could be that you have a faulty cartridge rather than a bad printer.
1447436
You can't you can only press OK when it tells you the ink cartridge is low. Also watch out for the refills, HP will not accept a refilled cartridge. Personally I'm going back to Epson.
1498548
Can't say. Been working fine on mine without a hitch. On the third "replace cartridge" notification and reset with no issues...
550040
I do not sell the printer, I bought one three years ago. I have had no problems with the printer. It is very reliable and has many capabilities not found on more expensive machines. The machine will say it is low on toner long before the cartridge needs to be replaced. Simply remove the cartridge from the machine, rock it back and forth and side-to-side, then reinstall it. I do not replace cartridges until the copies start getting too light.
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
2078233
For sure. The printer and printer program will let you know when the ink is low and you only have to replace that one.