I bought this lamp on 9/20/2012 - my light just burned out. When I replaced it, it no longer works. I've tried several bulbs. Any suggestions?
1746857
It is probably the crappy dimmer they use. I bought a cheap in-line switch and simplycut the dimmer-switch out. I also replaced the bulb with a 2.6 watt LED from ebay.Now I leave it on all of the time and it uses almost no power. (If you go with an LED try to get the shortest one you can. E12 candelabra base. And small LED's do notwork well with a dimmer. They tend to flicker.) Good luck
1746858
First check to see if the dimmer is turned on. It is possible that the bulb you bought is broke. Try another one first. Thanks
1746859
A 2.6 watt isn't strong enough to heat up the salt. No light bulb will be strong enough to heat up salt to do what they claim. Think about it, another rip off. Don't even fall for it. It is a selling point that consumers fall for. Salt lamps, a joke.
1746860
All bulbs give off heat.You must have a very, very sensitive sense of smell.Or are you talking about smelling so called "negative ions".It is a freakin decorative lamp. That is all.
1746861
No, I answered the question before and said it could be the "crappy" dimmer switch. Then went on to suggest an LED 2.6 watt, candelabra base, bulb and replace the dimmer with a simple on-off switch. Also many components will rust because of the salt.My smart-a** comment was meant for the person who said you will lose the odor by lowering the wattagebecause of no heat.Sorry Susanne
1746862
Hi Suzanne, Make sure you buy a chandelier replacement bulb. Regular round bulbs wouldn't work in mine. If not, the socket where the dial is might have a short. It probably isn't worth getting a repair since you can just buy another one for around $30. By the way, how long have you had the lamp?
1746863
WBM Himalayan Lamps have a toll free customer service # 866-802-9366. They will make you happy.Replacement bulbs are available on Amazon ASIN #B00LIU59MA. Replacement Cord / Dimmer assembly is also available ASIN #B00LI1US9I.
1746864
Is the bulb the correct wattage? Check the connection at the plug where the bulb screws into and see if there is anything loose. Make sure there is not any salt or particles in the connection and try again.
1746865
It is probably the crappy dimmer they use. I bought a cheap in-line switch and simply cut the dimmer-switch out. I also replaced the bulb with a 2.6 watt LED from ebay. Now I leave it on all of the time and it uses almost no power. (If you go with an LED try to get the shortest one you can. E12 candelabra base. And small LED's do not work well with a dimmer. They tend to flicker.) Good luck
938986
Same thing happened to mine. Waste of money, lamp was useless, threw it away
89669
i received my package a day or so ago & one of the lights instantly overheated & stopped working. the other one works OK but the bulb seems very dim. is it possible for you to replace the broken piece?
1295845
mine stopped working a few months after I bought it. We bought a new bulb online but still didnt work.
1488874
Sorry I can't help. I threw mine out after it failed to work in the lamp we bought it for. In fairness, I think the lamp was the problem, not the bulb.
1742933
I have owned mine since the beginning of November 2014, and by the middle of December 2014, the light burned out. It also won't hold a charge. Without being able to replace the bulb and/or the batteries, I wish I'd purchased a different model. If the light lasted and the charge held, this would be 100% Awesome!!! (BIG IF)
931798
Check your power source. Make sure it's strong enough. Maybe you just got a bad bulb ! Mine is still working fine.
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
1967689
If it's a burnt out bulb...I'm thinking the bulb just needs to be replaced. If something goes wrong with the lamp fixture/ wiring then assume repair or replacement of unit would be required.
1388659
I'm sorry. I don't think I can be much help. I don't know what that bulb is. I ordered it because it looked like the one in my lamp. As it turned out, it was my lamp that was broken. The bulb in my new lamp got recently broken, and I put the one I ordered in. Therefore, I don't know how long it will last.
1372775
You can get a replacement LED on Amazon.com. If you take apart the lamp, you will find that it needs to be soldiered... (also, unsoldier the non-working LED. Are you sure it's the LED and not the transformer?
1436644
I never had that issue, but I can assure you that your lamp is going bad. You can replace the lamp yourself & usually cost under $100. You may be able to find it on http://amazon.com. Hope this reply helps. Good luck.
441853
I have the same model of lamp. But it is good to share with a fellow customer my experience with the 10 w whish has the same structure. I had a 10 w whish did not lite one day. I open and at the inside that this type of lamp has integated circuit with a non replaceble led bulb. So the best advice is to discard and replace it with a new one.
26354
Must be inst. in a sunny location. Your battery could be bad. Try cleaning the top so the sun can hit it. If no avail. call tech support at 800-835-4113 I hope this helps. I love my lamp and its been working since 9/10/13. The only time it does not work is when we have a cloudy day or so.
1282701
I don't have this problem, but it sounds like you have an electrical short in the lamp. I would return it. Good luck.
1878927
When our lamp went, nothing worked (no picture,no sound) and a little green indicator light for "lamp" was on. I bought this lamp and it worked for a brief time but it then the same thing happened. It was within the 30 days so I was able to return it to Amazon. Then I went to Mitsubishi site and bought one of theirs and it works great now, (so far, but it hasn't been that long). It cost $280 (with shipping).
1795514
No. It's not the bulbs. It's the base. For some reason it shorts out. I've found it happens if you generate static shock while touching the lamp.my initial 2 went out with in weeks. (I bought 2) just had a replacement go out last week. So will be calling for a replacement again.