As I was deflating my pillow, the red button popped off. I was unable to find it. Can the red "on" button by replaced?
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Hi Dorothy, Yes, we'd be happy to replace your red "on" button. Please contact us directly with your address and we'd be happy to ship the replacement part to you. 415-968-5111
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Button type available anywhere. I just changed mine myself. Open and check size.
1168687
There is a button on the side - the red one in the photo. If it is flipped in the off position, it will lose time. If you flip it to "timer" (I don't have mine in front of me so I am not certain of the exact indicator) it will time perfectly, and will actually turn on and off. I had a similar problem with mine and discovered that the switch had probably been knocked into the other position. If it's not that, it probably needs to be replaced.
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Good luck, My on/off switch broke after a year. It now sits with the hopes I can find a replacement part. Please help me. It was a good accessory that is not being used.
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Hello John, I would not purchase this neck pillow as it does not have a button that snap on the front. While sleeping, this pillow will move around with the slightest wiggle. I went from US to Africa with this and was unable to enjoy having it as it continued to move around. I suggest finding one with a button in the front as they are still comfortable and doesnt move.
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My machine was going under my couch, which is too low. All the buttons were being pushed at once which caused it to malfunction. Your situation sounds like it needs to be sent in for repairs or replacement. Instructions are on their web site.
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This may sound dumb, but is the smaller yellow button behind the 3 larger round ones switched to the on position?
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I had two units. One had the pillow, the other didn't. It was either taken off or added to the production units. I found the company to be very helpful. Try contacting them.
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You have to push the button on the pillow twice in order for you to have heat. Just push the button once and you will not have any heat. Also, when the heat is on you can barely feely it. I hope that helps.
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We can no longer use ours...the on button broke almost immediately after warranty period. No one would help us. So we have a door stop.
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I know, when I got the darn thing, and I couldn't find the on/off switch. It's on the back of the fan. It's a pretty small square button. You'll find it, and when you do it works really well.
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I also shimmed my button with just some tiny cut up pieces of plastic the right size to fit in there. I put them in the rubber to help press down the actual button. It's been fine since then. Still a bit stiff to activate, but I like that because it's not turning on by itself in my bag.
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I had my last button on for about a month and I recently switched it out with a new button, and a little residue was left behind. A damp cloth removed it after about a minute if gentle wiping. The adhesive they use is very soft and pliable allowing repositioning when desired, which is nice, but not without fault.Hope this helps.
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Lyn, my button works fine but does not have an "off" position. Thus, I have to remove the battery to turn the fan off.
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Theoretically you just press the on button again. But the one I got was a piece of junk so I returned it.
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I don't know. The pillow was returned. Check with your doctor or a physical therapist.
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Hi JL, Yes that button is the reset button. However, i've tried to squeeze something through and see if it is possible to reset but honestly it is not possible because you definitely don't have enough space to put anything through that slit beside a piece of paper. Hopefully this answer help you out and this is actually a really good safe. I've purchased 2 already and possibly going to purchase another one for my other house.