I've just bought this and can't get it to lock into the sofa position. Did anyone else have trouble with this or could mine be defective?
1737152
I didn't have any issues at all, my wife was able to lock in/lock out pretty easily. Might be defective piece.
1737153
For me, when you bring up the back of the sofa, creating the seat, I wait for 2 clicks. If you keep going, and it doesn't take much, it will not lock into place. It has to positions it will lock in. Rather straight and one that is slightly leaning. If you hear the second click, and it doesn't lock, and you know you didn't go to far, I would say it's defective. Hope that helps.
1737154
I had a little trouble at first too, but now I have the hang of it. You have to bring the backrest portion all the way forward and then back slowly. You will hear it clicking. You may have to do if a few times before it locks in place. It took me a while to get it right, now I get it first try.
1737155
I think it may be defective. When it's in the flat position and you raise it up, does it make a clicking sound as the locking mechanism functions? if not, then there is something wrong internally.
1737156
When lifting up the back to make the couch stop lifting when you hear the second click!
1737157
Hi, I got this sofa and it broke the next day. Actually it would not even stay properly the moment we set it up. very poor quality
1374511
Same thing happened with mine. I found that pushing down on the top near the latch sometimes helps. I went to a locksmith and he adjusted the latch but still sticks at times
465528
Mine locks but the locking cable has loosened. Does anyone have experience tightening it?
1131287
I had my husband line it up next to the end of the couch. I then stood up and used the arm of the couch to steady me. I swung my bad foot over the seat and sat down. took practice. got off the same way. rode to the arm of the couch and used it like a crutch. good luck!
817932
Make sur you push it down. It should kind of click. Once in, it's pretty secure. If not, something might be off.
1340826
Hi there ,well, to be honest, i am heavy and my kids like to jump or play on the sofa. So the result was that we broke the main part. My husband tried to fix it.didn't work out.we kept a corner but it's not worth it.
884184
On occasion I will have a problem getting mine to twist to unlock. I have not found a sure fire trick that will unlock it but find it is easier if I do not screw on the foam piece first and did use pliers to get a better grip when I just could not get it to turn. After the first time it happened and I didn't think I would ever get it unlocked now when putting it away I turn it just enough to catch the lock. If you can't get it open send it back as defective and get a replacement.
1752190
Mine moves freely 90 degrees and I can find no way to lock it - so it sounds like there is a problem. Have you tried contacting Sony customer service - they have been helpful when I have called with questions/problems.
1544526
I don't have this issue, but check around where it snaps down, is anything in the way (tall screw head, etc)? Is the seat positioned correctly? Worst case, if you call Kohler and explain the issue, they usually fix your problem. Which may include shipping you a new seat. I have 3 of these in my house, and all work great for me.
1717309
I think you should return it. Mine closes tight like it should. You must have gotten a defective one.
1418970
I have same unit never had a problem with it. Do you have it properly placed in position?
822536
change the key position (I don't remember have to take it off the lock in position of OPEN or leave it in in the position of OPEN) . if you leave it in the lock position it will keep making sound.Please let me know if it worked and what position ? Regards. Nasser. :-)
148828
We have the same problem. I have tried and tried to tighten the gate multiple times. All 4 sides are as tight as they will turn and still the gate does not latch. If you absolutely cAnt get it to work, I would return it. My husband threw away the box and so we couldn't.
167111
I also had this problem. I havent found a way to lock it yet. However since it has the cooling fan I have found that if you use a pillow under it on your lap it helps with the bending problem and the fan keeps everything cool. So pilliow is my solution.
1222016
I actually had the same problem and I called Schlage customer service. They were very helpful. In my case, I just had to tap the outside knob with a rubber mallet to get it to fully seat. It needs a harder "tap" than the inside.
1871210
Ours does lock. Twist it around until it falls into place. It shouldn't move.
1717746
never had that problem with mine,try another size on it or don't push in so deep.