Has anyone had luck purchasing parts for this gate? My son broke the plastic hinge on the door. I am trying to determine if I can just by the door.
1758374
I haven't tried. After my son ripped it out of the wall, I use it as a temp dog gate when I come home from the grocery store.
1758375
They do have replacement parts on the manufacturers website. I ordered more wall mounts, not sure what else they sell. I called them as well and they were very helpful.
1305868
Reinstall it again. Then adjust the tension nobs to tighten the gate. As it tightens, it will close the gap in the middle where it is supposed to click and stay secure. Leave about 1/4 inch in the latch so it can easily open and close automatically when you open it in either direction. when it closes, it will be a secure fit. I have one, and I just love mine. Read the instructions and take your time, you can do it, it will work out for you. D. Dellapenna
150075
Make sure the gate is tightened sufficiently to close, also that the gate is straight, perpendicularly and horizontally. My gate became lose once because the top tighteners moved out of place over Thanksgiving. Too, many people working the gate - pushing and pulling in the wrong directions etc... I plan to install the holders for a more permanent fix soon. If this does not help, please report your situation to Amazon. They are great at helping you solve such problems. And, committed to your satisfaction.
678106
Hello, thank you for your question on the Hands Free Gate. Our customer service department has many replacement parts for our products available. Please contact 800-704-8697 as they may be able to help you with these parts.
2102076
The key is the tension. Too loose and the gate doesn't quite lock, too tight and it's hard to open/close. Remember that you have to lift it once you unlock it, and if the lifting action is where the problem is maybe a little WD40 can solve the issue.
1904829
Is the door actually broken or is it the plastic retainer? I had 3 of 4 plastic retainers break on my popper. It is the heat, I think. I replaced all the plastic hardware with metal hardware. It took a little effort to find/modify screws and retainers but I haven't had issues since. Also, buy some threadlocker and put it on the 7 screws that are in the kettle. I've lost a couple of nuts and washers over the years and wonder who ate them... They were never found. Anyway, a little threadlocker (Blue won't harden and allows removing hardware later. Red becomes hard and requires a lot of heat to remove hardware. I use blue) goes a long way for piece of mind. Is the door actually broken or is it the plastic retainer? I had 3 of 4 plastic retainers break on my popper. It is the heat, I think. I replaced all the plastic hardware with metal hardware. It took a little effort to find/modify screws and retainers but I haven't had issues since. Also, buy some threadlocker and put it on the 7 screws that are in the kettle. I've lost a couple of nuts and washers over the years and wonder who ate them... They were never found. Anyway, a little threadlocker (Blue won't harden and allows removing hardware later. Red becomes hard and requires a lot of heat... » Read More Is the door actually broken or is it the plastic retainer? I had 3 of 4 plastic retainers break on my popper. It is the heat, I think. I replaced all the plastic hardware with metal hardware. It took a little effort to find/modify screws and retainers but I haven't had issues since. Also, buy some threadlocker and put it on the 7 screws that are in the kettle. I've lost a couple of nuts and washers over the years and wonder who ate them... They were never found. Anyway, a little threadlocker (Blue won't harden and allows removing hardware later. Red becomes hard and requires a lot of heat to remove hardware. I use blue) goes a long way for piece of mind. « Show Less
1300482
It comes with everything you need to build the gate, but does not come with the 2 necessary "pin" hinge pieces. The "pin pieces" for a lack of a better name, attach to the post on the hinge side of your opening. The pieces that attach to the gate on the hinge side are included. These pieces have a loop that the pin fits in to create the complete hinge. A quick trip to your local hardware store will satisfy that need. I have two of these, and they work great. I would recommend them highly.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
676233
Rather than buy a replacement door when the door broke at the hinge, I tried 2 kits 634166 and 625129. I found the 625129 to be better. It is a flat plate you add to the bottom of the door, that takes all the weight of the door instead of the door taking all the weight at the hinge. Have had no issues with it.
1079846
I have the same problem. I couldn't fix the safety hinge . If anyone can help will be highly appreciateThanks
1085032
My husband put this gate up because we have a dog, and I liked the design. Also because I wusnted something that would swing open. The easy lach is a big plus. But we have it installed at the top of the stairs. We have a new grand baby, and my concern, is when she gets old enought to crawl/ walk. Is the latch going to be strong enought to keep the gate from breaking open ? I don't want it to be something I have to worry about, her falling doun the stairs. It's screwed into the studs of the doorway on both sides. But I need answeres. Thanks Tammy
869466
We actually had a piece break on one of the door hinges. I sent an email to the manufacturer and while it took them an age to get back to me (I believe I sent a second email) they sent us a replacement set and apologized for the delay. I suggest you contact them.
895081
I had this same problem. It really was not a problem at all. All you have to do is make sure the gate is squared up. Make sure the top is directly over the bottom, use a level if you have one. Make small adjustments until you hear a click when the gate swings closed.
274678
we were able to attach the safety gate which doesn't touch the ground. It is hinged on one side and opens up but there is no way to keep it to stay open and it takes a bit of the step room as well as it hits you because it wants to close. We are installing a hook and eye thing to it to secure it open when in use and hope that will work.
1113409
I have purchased and assembled this gate but I am not familiar with the piece you are referring to. Feel free to email me directly if you have yet to figure it out. I can say that I had to drill a wider hole in our concrete to fit the piece that drops into the ground, assuming that is what you were referring to.
1637173
My hinges were not stripped out, they broke at the hinge point. I would try using the plastic drywall inserts that expand when you put the screws in,
1635578
Doubt it'd break, but yo might need to add a longer "rope" or maybe just extend the existing one. The metal and working parts should be fine no matter what size door as long as the top section fits the thickness of the door snuggly