Dear sir, I recieved this item today and it could not open. I turned a few of the dials and its still locked. Is there any way to reset it. I have the product code
1737807
If you already tried opening it with the default combo 000-000, and it still refuses to open, then you'll have to try to remember any possible # of combo(s) you may have set it to. Can you think of a familiar number you may have used to set the lock(s) and start from there by trying every combo possible with that familiar number?
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
1973540
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key!Best of luck!
766262
Amazon asked me to try and answer your question since I bought one and am very satisfied. You may be trying to enter a different code than you originally programmed. Use you key to open the safe and follow the directions you received with the safe to re-program. Hope this helps.
229777
Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so far, and it accommodates even the big "boyfriend" watches. Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so... » Read More Hi. Mine opened with no issues. I don't recall if the bottom drawer has a lock. I don't physically have the item at this time, but if it indeed has a lock, I believe the key was on one of the watch slots. I really think however that the drawer doesn't lock, and you just pull it out. I didn't have problems with mine; you may want to contact the seller and let them know you received a defective item. If it was ordered through Amazon Prime, the exchange process is pretty seamless and returns are free. I'm still very satisfied with mine (had it for a few months now), have had no problems so far, and it accommodates even the big "boyfriend" watches. « Show Less
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
1453433
Yes I had the same problem, also once I was able to get it on, i could not reset it to zero, without waiting for it to shut down and trying to restart again. I emailed the seller and still have had NO reply.
2131220
Did you change the code? If not, take the battery out and roll it in your hands. Replace and try again.
1103834
I had the same problem with this item. Bought it for my daughter for Christmas and it didn't work when she opened it. The wrapping also indicated that it had been opened before - didn't seem new. Perhaps it was a return from someone else and they tried to refurbish it. There was packing tape all around it.
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
1978511
The process was in the directions. Mine said to align the dials to "tree" which would open the lock. Resetting to a word you want to use is a little complicated. If you need those directions, let me know and I'll see if I can help you.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
771010
I bought mine in February, had the same problem and called. Customer service was great. I received a new one not long after I called. I would recommend hitting the reset button and if that doesn't work, call Customer service.
1500987
I would return it and get a new one.. it should have come with detailed instructions, batteries, two keys and a warranty book. If you did not get these things (they are not inside the safe), then return it and get a new one. Pain in the butt but it sounds like you may have gotten a used or previously opened safe, which seems unsafe. lol
458503
it shouldn't be lock an see i say these people are just out for money there products an services suck i wouldn't recomend there crap to anyone. but you should be able to slide the lock in the circle an it open or reset it .
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!