Any tips for cleaning out the head after it starts to get burned sugar trapped inside? There may be some trapped in the flat spots of the head.
1751348
I wash out the head after each use with extremely hot water and a mild soap and that seems to do the trick.
1751349
The spinning head pulls off fairly easily and most of the sugar burnt on will come off with a bit of a soak. There is some browning inside that didn't come off but it hasn't effected the working of it. I didn't want to try steel wool incase it made scratches and made it worse. Hope this helps.
1751350
I have the same issue, and since it says that you cannot use any soaps or hard abrasives, I just try to clean it with hot water.
1130933
I just spoke with the Westinghouse customer service (E-mail: customerservice@saihomeproducts.com Telephone: 1-866-365-5339). I described this smell as rather a motor oil-like (this is what it reminds me). They say it's normal for the first cycles :-) It's a glue that holds the parts together and it gets burned initially. The explanation makes sense to me, so I will give it a try. No plans to drink this water, though, until the smell (and the taste) goes away. The idea was to drink pure water, not diluted glue :-)
1180059
This seems normal to me, I would not worry about it. I have talked to adults who remember what a treat it was as a kid to get the sugar off the side of the bowl, so that tells me this has been happening for many years. I find that if I do not have sugar on the inside of the bowl people will not order cotton candy because they don't want to be the first to get the machine dirty. If people can see your machine, make sure it has sugar in the bowl before you open for business.
1313332
Metal is a no no, could be what killed them. Use cheesecloth or a coffee filter, anything but metal!!! Also white sugar will kill them I found out. I use only organic cane sugar and they do awesomely well.
1180060
I don't think you are doing anything wrong, each time I have used mine the same thing happens. The sugar spins out of the center so fast that it must just be the excess sugar that accumulates on the side. I tap it down every so often while the machine is still warm for easier clean up and that the sugar pieces don't end up in the floss.
459329
Sometimes food gets stuck inside the wheel mechanism. If you unscrew the wheel (it removes easily) you will be able to clean it out. This worked for me.
1066541
Pull plunger out of the top and run or soak in hot water. You just use sugar water inside so it dissolves easily
1396475
Please use the menu to do head cleaning maintenance a few times. This way works for me. Good Luck!
860478
i did not have that problem. Have you tried contacting the manufacturer? Or else I would try a solution of water with vinegar and baking soda swished around. Just an idea.
1581622
The head cleaner will help a whole bunch. But you will need to use the head cleaner a number of times before it become affected for use.....
1770862
Could experiment and try what you do with brown sugar... place a very small piece of bread in there and wait. Next morning you should have it unclumped.
573499
I let my machine warm up for 10 minutes.Try using a little less sugar in the bin OR try using a different brand of sugar. As stated below, try to get it in there evenly. You will always have a little bit of sugar that sticks to the sides of the spinner, but I just keep letting it spin until most of it comes out. We use the "Magic Floss" brand of cotton candy mix.
573501
Make sure you warm up the machine, I leave mine on for at least 10 mins and I get all the sugar out.
1244610
never had that problem. their customer service is good, though, so I'd give them a call. i have cleaned the inside with a bottle brush - it works well.
1647526
Were you using a little bleach to clean it? If so and the oders remain, then in a cup, try using a little baking soda and viniger, swish it around in it, you can let it soak if needed, then rince it well, if the smells stry in it after that, then my guess is its defective and I'd try sending it back for a replacement.
227815
I mostly just rinse it out real good now and then. I know they make a cleaning solution for them, but I've never it. If you're only filling it with clean tap or purified water I would just occassionly put some clean water and a small amount of household bleach, like 1/4tsp. at most and swish it around real good, squeeze some out thru the tube and bite valve and then thoroughly rinse it, and you should be good to go.
1157297
Are you using the right tool? I have never had the problem, we made a big batch of sugar cookies the other day and had no problems, this is the second year Ive had this and never had a problem.