Where can I get a new 12 W tube for my lamp. I took it out to use for the first time, and it doesn't work.
1759740
Amazon sells them but if it never worked I would contact them for a replacement I should think.
1759741
If it's the first time...return to Amazon. (They're good about returns ) Or else Google the info to find a store that carries it.
1759742
You might try calling either Lowe's or Home Depot-they stock a broad array of lamp bulbs. Also, have you looked on Amazon for a replacement bulb? I see a replacement bulb for $12.83. Hope you find one without too many worries.
2267537
buy a new unit. for the price of these new if you have a few of the LEDS go out you should just buy a new unit. they are not worth messing with. I have 3 lamps go out on mine after a few hours. they sent me a new one.
1165220
I didn't have that problem with my lamp. It was identical to the old one. But if I was running into that problem I would try to get those screws out from the old one. If that doesn't work try lowes to find same threaded thickness screws and rig it up. I'm curious as to why the old lamp has different screws if it is infact the same model.
1598658
I would try a known good light bulb. If that doesn't work return it the sockets broken if that does work it's probably a bad bulb.
1262217
I bought one bulb at Lowe's; it obviously was a 12 volt. I have tossed the old lamp, and bought a new one. End of story.
791726
!!! NO !!! Nor can you use a Different Wattage Lamp! Ofcourse, I guess you could take all the "Ballast Stuff" out and then replace with just a "Regular Bulb"
66348
Mine stopped working after VERY LITTLE use, an electrician friend told me it was not my bulb, it was the electrical of the lamp itself. This product obviously has serious design or structure issues. DO NOT BUY IT!!!
989876
Dear Terri, For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return. Best regards, Sunvalleytek
1705514
I couldn't find one at my local store so I ordered one from amazon specifically sized for my lamp. Now I have the correct bulb and when it burns out I can take it to the store and find it, but I will most likely order another from amazon.
264769
I would return the lamp you got. I did not have this problem. Make sure u ordered the correct replacement.
528088
Try co. who made lamp or from whom you purchased -- maybe it can be ordered--
1873689
I sent mine back for a full refund. I was with in a month of sending it back. Contact Amazon and see what they can do for you. Then look for a different lamp manufacturer and test the lamp right away. Or if you can afford a new tv I would do that since they are phasing out these types of tv's. There is no vested interest in making a good quality replacement lamp. That's why they are so cheap these days. Hope this helps.
1217484
Margaret, i order a lot from amazon and i don't know which lamp you are referring to. If you give me more info, i will be happy to respond.
2189654
I have no idea. I wonder if all the lamps are going to go bad. You can buy new cord etc at Home Depot.
2009411
Don't do it. I purchased a new lamp that only lasted 30 days. With electronics u have about that much time to b process a return. When I tried to make contact with the manufacture I got no response then got frustrated after a few attempts. I'm to busy to keep trying, so never again.
1842421
I see Ott light products/lamps in various stores (frequently 'craft/art supply stores). Haven't needed new parts yet, but pretty sure you could get. If nothing else, could likely get directly from company.
441853
I have the same model of lamp. But it is good to share with a fellow customer my experience with the 10 w whish has the same structure. I had a 10 w whish did not lite one day. I open and at the inside that this type of lamp has integated circuit with a non replaceble led bulb. So the best advice is to discard and replace it with a new one.