I bought this collar a short time ago and it fell apart. What do I do?
1762546
Email them at the email address in the instructions that came with the package. They are very helpful in taking care of problems.
519397
I would like to know that also. My collar will not charge and I have never used it.
435118
Ours started doing that after a couple years of use. We don't even use our unit anymore for this reason. Thought this was a longer term investment but a new collar is $100....
1316751
Not sure how old your current collar is. I had mine for around 8 years and it stopped working. May have been moisture from dog wearing it while going outside occasionally. I bought a replacement Innotek collar and the replacement collar works fine with the old zones transmitters and some newer zones transmitters.
635506
The replacement collar will work - you just have to sync it to the new collar and directions tell you how to do that in the manual. I had to buy one to replace one that went fully and completely dead after a lot of use in 18 months time.
465002
I have no clue. You might try rinsing the nozzle filler hole for 5 minutes under hot water. You also might try calling Pet Safe. They replaced a broken unit collar clip, No Hassle.
918878
I have not had an issue with that, and the dog we are using the DAP collar with has been wearing one for ten months now. I realize every dog is different, but I would definitely check your Vet.
1399641
I'm sorry that happened to her. My necklace hasn't had any problems. I recommend you send it back and get a replacement.
557259
Since your dog is so young, I would try a regular collar first. My dog was older and already a puller and the collar helped correct that problem.
1637290
I don't know if they have a warranty. That should be clearly stated in the purchase paperwork that came with the collars. I have read about a lot of complaints about them though.
1527360
Use a pair of pliers or a crescent wrench to twist off the metal prongs and then slip it out of the collar.
1328248
It may be a bit to big but the collar will detach from the unit and basically any other type collar would fit that unit.So if you went to any local pet store you can purchase a collar that will work.
763665
this has happened to me 4 times and I kept buying new collars. finally a few weeks ago, I called the customer service number and asked if I could buy a couple and they sent them to me free of charge. the customer service agent was very helpful and pleasant.
1138812
It used to fit on my 100lb Lab with a 24" neck. It lasted about 3 months before it died. Look elsewhere & prepare to spend significantly more for a "QUALITY" training collar...
404355
It sounds like it could be a problem with the belt. Maybe it slipped off due to vibration, or broke, etc.... If you take it apart (make sure to pay attention so that you can easily put it back the same way) you will be able to check the belt.
617475
I don't know. The collar was not useable due to very small + wrong sizing.R
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you