For some reason I can't get these to write. Any suggestions on how to get the pens started?
1734339
Shake one pen for 30 seconds. Take the cap off and press the tip onto some scratch paper and hold down for 30 seconds. Take the pen off the paper (allowing the tip to come back out) and then press it back down for 10 seconds - repeat this last step until you see the color come out. Some colors take longer to come out but this should work!
483014
I just put them in my printer. It kept saying that they were low but I just hit the ok or start button to skip the message and just printed til the ink actually ran out. They worked great in mine.
2177952
My pen has never had an problems. I did have a problem with another one and called the 800 number on their website. They were very helpful and we fixed it. It's been a while and I don't really remember the issue. Good luck!
1665098
Carol, just a quick note. Even though they do smear if you're not careful on smooth paper, I LOVE my pens. I'm on my second set. Just give them a minute or so to dry and cover your wrk and you'll love them and the way they look. Especially on dark paper, the silver and golds are great.
708076
I would say return them. If they have dried up, that's all she wrote for those pens. If you received them dry, I'm sure Amazon will take them back.
1873233
The Infiniter I bought was given as a Christmas gift. I contacted the gift recipient and he says his is still working. I think you might have to take it to a pen store and compare (maybe try) different brands. Where I live there aren't a lot of pen stores (about 3) but maybe a stationery store will have the same thing.
2266965
Take them out and reinstall them. If that does not work, reboot the printer
1697129
I have no problem in writing. Try washing the whole system with warm, may be soaking nib to clean up. I use inks for fountain pen with converter and not a cartridge.
1060693
I would return them. FWIW, you can also soak the tips in fingernail polish remover. But that is usually for old, dried out pens, not new ones. I hope you get your money back or a new set - they are really good when they work.
2204866
NO! (I hit the wrong button on my previous answer. If you are not getting good flow, there is another problem. The tines of the nib may be spread incorrectly, the pen may need cleaning, you may be using an ink with inadequate lubricants (ref to as "dry"). Start by soaking the front section in warm water for an hour, rinse and & try again. If that doesn't work, add a tbsp of clear ammonia and soak again. Also look at the nib. if the tines spread rather than narrow as they proceed to the point, see this vid. If they touch tightly at the tip, also watch it. https://www.youtube.com/watch?v=r_bNRrPk5MY. Start around minute 5. NO! (I hit the wrong button on my previous answer. If you are not getting good flow, there is another problem. The tines of the nib may be spread incorrectly, the pen may need cleaning, you may be using an ink with inadequate lubricants (ref to as "dry"). Start by soaking the front section in warm water for an hour, rinse and & try again. If that doesn't work, add a tbsp of clear ammonia and soak again. Also look at the nib. if the tines spread rather than narrow as they proceed to the point, see this vid. If they touch tightly at the tip, also watch it.... » Read More NO! (I hit the wrong button on my previous answer. If you are not getting good flow, there is another problem. The tines of the nib may be spread incorrectly, the pen may need cleaning, you may be using an ink with inadequate lubricants (ref to as "dry"). Start by soaking the front section in warm water for an hour, rinse and & try again. If that doesn't work, add a tbsp of clear ammonia and soak again. Also look at the nib. if the tines spread rather than narrow as they proceed to the point, see this vid. If they touch tightly at the tip, also watch it. https://www.youtube.com/watch?v=r_bNRrPk5MY. Start around minute 5. « Show Less
173966
I really don't know. I suggest contacting a reputable pen repair shop (e.g., Fahrney's in D.C.) who will be able to assist you both with the advice and, eventually, repairs.
1444308
J. I. Rosemberg! Thanks for your interest in our products. The tips for these pens are very soft and "buoyant". They are hollow, so they are only meant to be swept across the screen, as you would your fingertip or a paintbrush. Hope that helps! If there's anything else, just let me know. I can be contacted directly via this link:
84668
Mine has worked well from the start and even if I do not use it for a week or more, it still starts up. I will tell you two things to do that will help your problem. I have used ink pens for 40 years, so: first clean the pen with cold water (the nib) and then buy a high quality ink. I use Edelstein from Pelikan and it is by far the best one made. it is expensive, but it goes a long way and you can get lots of colors. Pelikan also has cartridges, but I use a bladder with my ink pens. You can find Pelikan at Fahrney's or Colorado Pen. Good luck. I believe this will make the difference.
1873234
Hey Caitie. I rarely use the pen so the ink hasn't dried up yet. I am sorry. Good luck and let me know if you find any replacements.
294859
I think I have heard to use rubbing alcohol...I tried heat...like from a match...dont do that! doesnt work. But seems like the pens that are the ones with japanese writing on them work way better then the ones that do not...I have had no trouble with clogging with them, the others...always!
1060690
I would return them. I had no issue with mine and they write beautifully. You may have just gotten a faulty pack.
843314
Ya, just make sure you let it dry.I takes a long time. I am not a huge fan of dippy pens but I have a set and if youre after a certain line it works. Im drawing "illuminated" letters w this ink. I did a calligraphy wall plaque too.its a hoot.Drives ppl nuts."Why do you have a blank paper on the wall?"