Worked once, then will not restart no matter how it's set! How do I get this replaced under warrantee?
1744899
I've had mine about 2 years now and use it quiet a bit at work. The only time mine didn't light good is if the tip wasn't seated good and when the smallest tip had some corrosion from so much use..I now use the next size tip and haven't had anymore problems. It's mportant the tip is clean and seated good where it mates to lighter. Good luck.
1744900
Usually burn down membrane inside sting, so don't start. I had another case that has dangling metal rod had to be disassembled to reach the screws.
1744901
I had an issue with the first one I got. The flame would pulse. I contacted Amazon and they exchanged it. It was right away so I was able to return it. I've had my other one for two years and I love it. It works just likemy Snap-on one but half the cost.
1744902
I wish I could help, I asked the same thing from amazon and portasol directly without a response. I did find that if you're using the smallest soldering tip it never lights. Use the bigger one and you'll get it to light a little more often
1684392
i have not had that problem / issue , , ,maybe u can find answer on the internet try some diff searches, , ,there is a pdf users manual on internet, also maybe reboot the thing, if after multiple trys call amazon they can help u, and may be u need a new machinelike exchance for new one mine has a warranty included so it is insured right now
418673
Ask someone else to try. If both efforts fail to keep it closed sak for a replacement.
118157
Forget. Call amazon and try to get your money back. I gave up after they replaced 3 times.
1905846
Try returning it to the store. They know how susceptible this product is to failure.
1197271
Well, I ran into the same thing, unfortunately, but from DAY ONE. Mine never worked and I could not send it back. The terrible warranty of only one month had already run out.
1705120
I don[t know, but want to tell you mine quit after 6 months and I don't know how to fix it.
383341
Unmount it and redo it again. Unlock the release botton by lining the white lines. If it doesn't work after the try, send it back.
1028094
Check your warranty/contact support since this sounds like a technical problem that can't be solved by the average Joe.
647790
Same thing happened to mine after about 8 months. I contacted them (think it was by phone -- I don't recall who or the number -- look at your purchase info. I think the info is in the operating manual that came with it.) I had to find a box and pay for the shipping, but they sent me a replacement late last spring and so far it's working. There is no fuse or reset button. Hope this helps.
1111814
Try holding down the reset button for 5 seconds (I believe it has one) with the unit plugged in and while unplugged.
1474956
I had the same problem, still under warranty, and the company refused to fix them. Do not send them back to B&O (who wanted $50 to fix mine). Go to a local electronics repair shop. I did that and had them fixed for $5.
2255591
I had the same problem, still under warranty, and the company refused to fix them. Do not send them back to B&O; (who wanted $50 to fix mine). Go to a local electronics repair shop. I did that and had them fixed for $5.
2203293
Just take out the battery if you can then count to ten and put it back. Then restart.
1735888
try putting a paperclip into the small hole in the back. this will reset the unit and it should be good as new
1684391
I'd just back up in the "Menu Tree" and try again. If that didn't work I'd Power cycle the unit to reboot it and start over. Good luck.
898404
That is what I ended up doing. I contacted the Back to Basic warranty through email with no response.