Ooma handset and customer service I cannot recommend this product to anyone. It slows down internet service if you are using a router. The tel set has glitches and I bought 2. False advertising led me to believe it would take 4 sets on the Ooma Tel hub. Come to find out after HOURS on line with their horrible customer service that no, it only supports one tel set for now, Ooma tel set DECT. That stinks of false advertising. I should have known. The product was made in China. NEVER AGAIN. After numerous fake outs like; "are you there? I cannot hear you..." and just flat out disconnects I vote NO to this horrible piece of equipment. Like the saying goes...you get what you paid for....Customer service stinks, their web site is horrible. You cannot make changes to it AT ALL. Not even their cust svc can!!! I am returning the it. Ooma handset and customer service I cannot recommend this product to anyone. It slows down internet service if you are using a router. The tel set has glitches and I bought 2. False advertising led... » Read More Ooma handset and customer service I cannot recommend this product to anyone. It slows down internet service if you are using a router. The tel set has glitches and I bought 2. False advertising led me to believe it would take 4 sets on the Ooma Tel hub. Come to find out after HOURS on line with their horrible customer service that no, it only supports one tel set for now, Ooma tel set DECT. That stinks of false advertising. I should have known. The product was made in China. NEVER AGAIN. After numerous fake outs like; "are you there? I cannot hear you..." and just flat out disconnects I vote NO to this horrible piece of equipment. Like the saying goes...you get what you paid for....Customer service stinks, their web site is horrible. You cannot make changes to it AT ALL. Not even their cust svc can!!! I am returning the it. « Show Less
1734477
I am sending back the two Ooma tel sets I have as well. It's a POS made in China. I didn't know that until I got them. I am not buying from China again. The Telo is a POS. I have to reboot and reload the battery or the person I am calling cannot hear me every time I charge it and it has to be charged a lot. Also, 2 handsets don't work and Ooma keeps pushing out the upgrade date. Their customer service his HORRIBLE and they are in the Phillipines. JUNK.
1734478
I had the exact same issue. I got other handsets and they work just fine. Ooma handsets are horrible.
1734479
I have to take back what I said about the handset. The service itself and the Telo base are still great, but the handset will no longer charge. I have had to resort to removing and reinserting the battery frequently to get the phone to take a charge, but now it only *appears* to be fully charged and then will suddenly die after only about 2-3 minutes of talk time. I gave up waiting for the new version to come out and have purchased an add on to my Panasonic set to replace it. I hate the thing - and I used to love it.
1734480
Wow, things have changed! Hope those of you who hung in there are happy with your service now. I've had only good experiences with customer service, the web site works well, and all the promised features are now working. I'm very sorry things weren't like that for you months ago, but I hope they are now working well. I'm very happy with my Telo and Telo handset.
1250970
I have the same phone set, but have had it less than 9 months. Have had no problems. I use AT&T; Uverse where I live, and so get my phone messages via Uverse, and not the phone set answering system. The phone works well for me. Have you tried resetting your answering machine? It sounds like the glitch is in that part of the phone. Also suggest that you google the phone set to see if this problem has occurred with others. So sorry not to have an answer for you. At this point, I am very satisfied with my phone set. If you get a solution to your problem, would you post it please? I may need it in a few months! I have the same phone set, but have had it less than 9 months. Have had no problems. I use AT&T; Uverse where I live, and so get my phone messages via Uverse, and not the phone set answering system. The phone works well for me. Have you tried resetting your answering machine? It sounds like the glitch is in that part of the phone. Also suggest that you google the phone set to see if this problem has occurred with others. So sorry not to have an answer for you. At this point, I am very satisfied with my phone set. If you get a solution to your problem, would you post it please? I may need it... » Read More I have the same phone set, but have had it less than 9 months. Have had no problems. I use AT&T; Uverse where I live, and so get my phone messages via Uverse, and not the phone set answering system. The phone works well for me. Have you tried resetting your answering machine? It sounds like the glitch is in that part of the phone. Also suggest that you google the phone set to see if this problem has occurred with others. So sorry not to have an answer for you. At this point, I am very satisfied with my phone set. If you get a solution to your problem, would you post it please? I may need it in a few months! « Show Less
2037271
Len, Honestly can't remember and just as honestly don't want to. That $*^-#&@ Phone quit making calls about 2 weeks after I bought it! And Net10 customer service ran me around for months with broken promises and 0 fixes. It was a bad phone (probably not an indicator of Motorola's quality or service) but the horrible customer service the Net10-Tracfone-StraightTalk conglomerate provided. I will say they seem to have straightened out that department since my hair pulling experience. You have few choices in this area of providers so I guess you can only hope for the best. Good luck, sorry I wasn't more help.John Len, Honestly can't remember and just as honestly don't want to. That $*^-#&@ Phone quit making calls about 2 weeks after I bought it! And Net10 customer service ran me around for months with broken promises and 0 fixes. It was a bad phone (probably not an indicator of Motorola's quality or service) but the horrible customer service the Net10-Tracfone-StraightTalk conglomerate provided. I will say they seem to have straightened out that department since my hair pulling experience. You have few choices in this area of providers so I guess you can only hope for the best. Good luck, sorry I... » Read More Len, Honestly can't remember and just as honestly don't want to. That $*^-#&@ Phone quit making calls about 2 weeks after I bought it! And Net10 customer service ran me around for months with broken promises and 0 fixes. It was a bad phone (probably not an indicator of Motorola's quality or service) but the horrible customer service the Net10-Tracfone-StraightTalk conglomerate provided. I will say they seem to have straightened out that department since my hair pulling experience. You have few choices in this area of providers so I guess you can only hope for the best. Good luck, sorry I wasn't more help.John « Show Less
1923572
I will tell you my opinion about, I bought this phone and it only last 2 months. The Dealer don't want to repair it or even sell to me the replacemente part.He only asked to return the phone to china and when he have it he will repair it. But sent anything to China is impossible because all things are stopped in the entrabce because goverment invents any exuse to doi that. So you can sent it but it never comes to the dealer.... SO HE NEVER WILL REPAIR IT.DON'T BUY IT.THE WORSE ARTICLE I HAVE EVER BOUGHT!!!!
370836
one owners say they only use the ooma linx and still get phone service..so is some saying using the oom telo is a way to get us customers to spend mo money?
666223
Steven : I live in Colo. but no matter what area you are in I suggest you look close at the Reviews because other people have had the same problem as me. Missing parts, would not rotate, loss of reception at times, plastic parts. would not get reception more than 35 miles in my area in flat country with no obstructions much less at 150 miles as advertised so I sent it back to amazon because the manufacture would not return my phone calls it would just give a recording that they would call back in twenty four hours which never happens. Good Luck to you. Earl
981598
I also want to add that nettalk is terrible, there support is non exsistant I was with out service for 7 months and I called -emailed - on line chats you name it they never responded. I strongly recommend you stay away from Nettalk there a huge ripoff. and if you check them out at face book the people that give them a favorable rating actually work there. I have had Magic jack and I did upgrade to the 2014 and you just plug it into your router or computer and it works fine. and the online chat help is always there
1025403
The one that Calido Guitars sent me seems to be for only the Chinese market, the menu is in Chinese with no way to change it to English and it's already configured for China Unicom 3GNet service with no way to change it. Tried my T-Mobile SIM and it only works in 2G. This item is rubbish, don't buy it!
1021407
i am unable to answer the question because i do not know that a ooma voip telephone system is. sorry
1518440
I have three HD2 handsets, and two of them have horrible battery life - can't talk for more than half-hour with them. I've replaced the rechargeable batteries with new ones, but still same issue. The Ooma tech support has not taken responsibility... very disappointed with Ooma.
295616
I was very frustrated and tried to call them as they advertise they are in this country, speak English....etc. What I was told is they do not offer any phone support at all. They simply do not take calls from customers. They will email you, but if you need to clarify anything, and it is confusing to type, you are out of luck. They refunded my money no questions asked. It did not fix the problem I had when I ordered it, I could not talk to anyone about my issue, so I canceled service.
1395698
I purchased one through Amazon-----the unit did not work. I spent quite a long time waiting for the TCL customer support to answer the phone. The voice on the other end was difficult to understand----she eventually got all my information then gave me a number to the "higher" customer support. All I got was a recording for nearly an hour, then a female voice stating she was currently out of the office. I left a brief message,then tried the "higher" customer support number again. After a nother hour of recording, the phone clicked off. I have made arrangements via Amazon to return the set.
236693
Like Ian, I, too, have Time Warner, but I will pass on my experience because it might help. I called TW and they actually gave me a list of compatible modems before I bought anything, and this one was one of them. But when I purchased it and the tech came to install it, I was told that TW doesn't allow customers with digital phone to have their own modem. So who do you believe--the customer service rep or the installer? Anyway, the modem is sitting in my supply closet, never used. And I can't imagine any cable company with worse customer service than TW. :)
261050
I am very upset about this. The Amazon website states that maps of US, Canada, Mexico, and Europe are included with lifetime updates. I bought this unit for European driving and bought this specifically for free lifetime European map updates. Even if you go to TomTom's web site, it mentions free lifetime updates. No where on the page for this device does it say that European map updates are not included. I called TomTom and the customer service was horrible. After 20 minutes on hold I explained to a "supervisor" that this was deceptive and wrong and he hung up on me. This company is deceptive and has disdain for it's customers.
998785
I have the Telo, and if you don't subscribe to an international plan and don't fund your prepaid calling account then it is not possible to make international or 411 calls. Thankfully, Ooma does not support 900 numbers or phone chat services. Therefore, it is good for someone who wants to keep a tight control over their residential phone bill. Ooma also has an Ooma Office product for small businesses. The Telo is designed for residential use.
259344
Contact the manufacture who is on the amazon seller imfo cause i have the same problem they gave very bad instructions I've contacted them with several problems they really didn't help!!! This is not a good product because of the very poor non-existent user manual if i were u i'd get my money back cause goldengulf is a very poor company they make very poorly made electromics then don't provide instructions manuals you are on your own when it comes to operating it!!!! So keep on bugging them about basic operations!!! I will mot purchase from them until they make a better product and provide better instrucion manuals!!!! I hope this was helpful to you!!! Contact the manufacture who is on the amazon seller imfo cause i have the same problem they gave very bad instructions I've contacted them with several problems they really didn't help!!! This is not a good product because of the very poor non-existent user manual if i were u i'd get my money back cause goldengulf is a very poor company they make very poorly made electromics then don't provide instructions manuals you are on your own when it comes to operating it!!!! So keep on bugging them about basic operations!!! I will mot purchase from them until they make a better product and provide... » Read More Contact the manufacture who is on the amazon seller imfo cause i have the same problem they gave very bad instructions I've contacted them with several problems they really didn't help!!! This is not a good product because of the very poor non-existent user manual if i were u i'd get my money back cause goldengulf is a very poor company they make very poorly made electromics then don't provide instructions manuals you are on your own when it comes to operating it!!!! So keep on bugging them about basic operations!!! I will mot purchase from them until they make a better product and provide better instrucion manuals!!!! I hope this was helpful to you!!! « Show Less
614945
I bought it at Babies r Us, and unfortunately when I got home (I live outside US), the camera didn't work at all. I cannot make it connect to my wi-fi home network. I wrote customer service, and they tell me "it's only meant to work in the US and Canada"...!!, which I believe is ridiculous, since you are supposed to connect to your home network. I complained that it doesn't says so anywhere in the product, and for answer got: "it doesn't say anything because it is only sold in the US!!", like nowadays nobody travels and buys things from one country to be used somewhere else!!! I do not recommend this product at all!!