Bought this for my son and he is having a problem with an air pocket on the screen. It looks like moisture, but it's not wet. Any suggestions?
140022
Unfortunately, I have the same problem. I have not been able to get rid of it either. It doesn't bother my little girl so I didn't worry about it.
140023
Could it maybe be a fake otterbox? I bought 3 different otterboxes off of amazon for 3 different device and one of them was a counterfeit item. Amazon refunded my money with no issue.
140024
Contact Otterbox. This problem should be covered under warranty. They will be able to guide you through the warranry process.
311957
I personally haven't had this issue, but I've read reports of screen issues like that. You might need to send it in for replacement. I hear customer service is easy to work with.
1755163
I did not had this issue. I got the screen to a technician and he repaired the phone. Sorry
1519367
Same issue here - I'm going to try and get a refund; the issue is that the thing has so much of an electrostatic charge, that unless you're in a clean room it WILL attract particles from anywhere. Once it gets onto the back of the screen, good luck getting it off without leaving permanent marks on the back, which of course are very visible once applied.
890578
The Digitizer underneath the screen may have gotten damaged. Not sure how to fix that without getting a new phone. There could also be a piece of dirt or dust under the screen.
478714
I have not had that problem , But I have had a problem seeing the screen through the bubbles on the screen. The company sent me an email stating that it was a defect and they would replace the defective item if I responded to the sent email. I have yet to hear from them or see a replacement . I do not trust this company.
2015618
It is very sensitive to large dust particles and cold air. It also crackles when any moisture gets in, such as air freshener or Lysol Spray. If it does it often, turn it off and brush off the screen and the power cell and it should stop. :)
797785
I didn't have this problem. My problem was condensation which occurred between the plastic cover and the phone screen. I broke down and went to Apple store for a CSS and I'm very happy now.
699166
Check the connection. It might not be seated all the way. If thats not the issue it may be a defective screen.
1144793
It may have been defective. My touchscreen worked, but had a greenish tint to it. I pulled it off and am using a screen guard. You should contact the vendor and request an exchange. Good Luck.
1925216
I completely messed that one up and bought more from verizon. Sometimes you can push out air bubbles with the edge of a credit card. If the gunk is on the outside just rub it off, if on the inside probably hopeless.
504181
I would say SOL. You may have broken the gasket on the rear door which may have caused a leak. I had an earlier version which went in about the same way you described with screen failure. I did not take mine underwater however. I would look into sturdier models which may have extended warranty periods. You should seek out other opinions. I did purchase this model again but will not subject it to water.
1067007
the screen can get bent inward slightly around the lip, putting constant pressure on the key pad.I used, very carefully a razor blade edge and picked it up. it started working again normally..I did order a replacement screen as the issue happened time to time when dropped..stuff happens!
654880
Air bubbles are causing what to stick to the screen? water? You could put a cover plate/long piece of glass on top of this cover...
1676032
mine doesn't have moisture inside! i wouldn't buy this one tho. the guy tried to take 500 dollars out of my account, and yesterday it stopped working. I've only had it for like a month or so.
361385
Im sorry you had trouble. Ours works perfectly. My son even dropped his phone in the dish water and the phone was dry as can be. I will ask my son when he gets home if there is anything you can do.
275883
I would use a damp cloth with a mild cleaner to kind of dust off the fabric part of the screen. I dust the "iron" part of the screen with a dry cloth as it is metal.