My burner does nor get very hot. The flames look like they are always on low. How can I get a new regulator,
1764176
Any gas place or hardware store.. make sure you know what you are doing gas kills!! Happy cooking
372010
No. That might be happening because you have the Valve set too low. Try setting it a little higher, then reduce the flame to desired flame
112259
If you're fortunate enough to get it lit, simply pop off the burner and it will extinguish itself rapidly. Should you need new burners buy six and if you're lucky you will have two that actually work. Don't expect a refund. Oh yeah. You will not have an easy time unwrapping the new burners,
63
Sounds like it may be the electric control unit may be defective (have a short in it) If still under warranty call Co and request new one--it is the temp control as the unit itself can tlerate heat--mine will go above 600 deg. Good Luck, Anne
97308
Sounds like you have your answer. I have mine heating a hot tub. Water pressure is a key item but if your regulator is not working properly it will do the same.
1836234
I purchased the same heater last year and had the same problem. It looked like the gas wasn't blowing up on the spark close enough to get it ignited. I had to lean down and lightly blow between the spark and the end where the gas comes out. That got it lit.
2012149
I have same problem then I use same tank for barbecue it is work something must wrong with regulator
1559509
Yes it does. The hose is great but unless they've changed regulators since I bought mine I would suggest getting a new regulator right away. That is my only complaint about this burner, I'd buy another one if I needed it today.
2277053
Do you mean the main flame cuts off and must be reignited? We've never had a problem with our natural gas unit. Is your's propane or natural gas? Low line pressure could be the problem as could be the O2 senser.
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
1362893
I too just got back from a camping trip and everything worked like a charm. Both burners operated without any missteps. All I can surmise is perhaps a connection may have jiggled loose during shipping. Try opening up the top and looking at the connections under the burner plate. I would further check the burners in an opposite direction...try lighting the burner that did not light first and see what happens. I'm glad mine worked ok while I was out camping, because it is truly a heavy duty piece of camping equipment that will last for years.
1743852
yes, the answer is easy . . . you are burning the oxygen up , and the safety is shutting down the unit . . . had my unit doing the same thing . . . thought the regulator or the pilot system was defective . . . bought a second regulator . . . only when I lit the unit outside after another shutdown , did I read the booklet and finally understand that there is an O2 sensor , that will shut the unit down when the level of O2 is dangerously low . . . I needed to essentially "open a window" to keep the unit running continuously . . . it took some time and experimentation to find the smallest opening to allow an exchange of O2 and not "give away " too much efficiency . . . yes, the answer is easy . . . you are burning the oxygen up , and the safety is shutting down the unit . . . had my unit doing the same thing . . . thought the regulator or the pilot system was defective . . . bought a second regulator . . . only when I lit the unit outside after another shutdown , did I read the booklet and finally understand that there is an O2 sensor , that will shut the unit down when the level of O2 is dangerously low . . . I needed to essentially "open a window" to keep the unit running continuously . . . it took some time and experimentation to find the... » Read More yes, the answer is easy . . . you are burning the oxygen up , and the safety is shutting down the unit . . . had my unit doing the same thing . . . thought the regulator or the pilot system was defective . . . bought a second regulator . . . only when I lit the unit outside after another shutdown , did I read the booklet and finally understand that there is an O2 sensor , that will shut the unit down when the level of O2 is dangerously low . . . I needed to essentially "open a window" to keep the unit running continuously . . . it took some time and experimentation to find the smallest opening to allow an exchange of O2 and not "give away " too much efficiency . . . « Show Less
975679
wish I could help, mine is still working fine. My guess is that they are trying to find a more reliable manufacturer for these regulators. good luck
1978029
It is possible that there is something plugging the burner tube venturi or the holes in the burner tube. If it has been setting awhile, you might take the burner out and try to blow it out to clean it. My grill heats up to 500 in about 2-3,minutes. Also make sure the gas cylinder is seated tight in the regulator.
2177911
Clean the burner mechanism with rag and water where the flame comes from.that clogs,and affects the built in thermostat and causes it to do that.if that don't work then u need a new one
2221489
Is it the igniter that is faulty? Or does the burner unit just need a good brushing with a steel brush? Can it be lite with a match/lighter?
1810122
Sound like ignitor is not creating any spark for the butane to light. I would consider returning it.