I can't get the keyboard to work. Tried the restart, but that didn't work. Do I have to do a hard reset?
1756454
My keyboard never worked and the manufacturer was absolutely no help at all at helping me to get it to work. I am very dissatisfied with this purchase
432373
I believe I have the galaxi 4, on the problem asked about; are you sure the keyboard has a full charge? Also, in the settings, after the keyboard is paired there is a check box designating the keyboard as the input device, make sire it is checked. I sometime have to do that to get my keyboard to work.
1546637
I don't own the keyboard. With the mouse you could try uninstalling the software/drivers and starting from scratch with a fresh install. If you don't know how to do any of that then call genius tech support at 1-800-756-4115. Mine has worked fine for a long time so they're your best bet.
951221
You mean the keyboard doesn't work anymore? I have not had any problems with my unit and I'm very happy with it. If I had to complain it would be not being able to upgrade the 128GB RAM. Other than that I am extremely pleased. Good luck with your problem. Sorry I couldn't help.
2165820
You will have to pair the keyboard and your tablet again. Meaning make the keyboard discoverable, not just turn it on. If you've already tried that then I would think there might be an issue with the keyboard.
1245977
I've had the same issue. I started turning off the keyboard when not in use and it reconnects when I turn it back on. That's definitely not the best solution but it has worked ok for me. I don't know if you we're having the same exact issue, mine typically did this after it was dormant a minute or so.
1707393
After reinstall my OS, the fn key stops working. I guess we miss some drivers for the keyboard.
1133972
Presuming it's plugged into a working USB 2.0 port (the keyboard one, not the USB extension -- they're labled) and presuming your computer's bios can detect USB keyboards, it's likely your keyboard is borked. I suggest testing it on another system nearby if you have one, otherwise, time to call Amazon.(This is in response to the reply to my prior comment, not the original question.)
539213
The keyboard will not work at all or will it work for awhile and shut off? Does the mouse work? Could it possibly be interference of some kind, maybe from cordless phone or baby monitor, some thing like that? Blutooth maybe? Wish i could help out more, sorry.
1366680
You shouldn't have to install anything. Try this: in the bar at the bottom of the screen, on the right side, there should be a button that says "Switch Keyboard". Press that, and there should be an entry at the top of the list that says "Use physical keyboard", with a switch next to it. Ensure this switch is on. If this doesn't show up, that means it can't see the keyboard currently. Make sure the keyboard's physical switch is turned on, then hit the shift key a couple times to make sure it's not in sleep mode, wait a few seconds, and try again. If it still doesn't work, try re-pairing the keyboard. You shouldn't have to install anything. Try this: in the bar at the bottom of the screen, on the right side, there should be a button that says "Switch Keyboard". Press that, and there should be an entry at the top of the list that says "Use physical keyboard", with a switch next to it. Ensure this switch is on. If this doesn't show up, that means it can't see the keyboard currently. Make sure the keyboard's physical switch is turned on, then hit the shift key a couple times to make sure it's not in sleep mode, wait a few seconds, and try again. If it still doesn't work,... » Read More You shouldn't have to install anything. Try this: in the bar at the bottom of the screen, on the right side, there should be a button that says "Switch Keyboard". Press that, and there should be an entry at the top of the list that says "Use physical keyboard", with a switch next to it. Ensure this switch is on. If this doesn't show up, that means it can't see the keyboard currently. Make sure the keyboard's physical switch is turned on, then hit the shift key a couple times to make sure it's not in sleep mode, wait a few seconds, and try again. If it still doesn't work, try re-pairing the keyboard. « Show Less
125212
Try to reconnect. Even though it says paired, still needs to be connected. Make sure the keyboard is in the pairing mode when reconnecting.Make sure Hou are selecting the ext r real keyboard for inputing.
2254787
When I first used the machine and updated it to 8.1 I had some problems, briefly. If you leave the machine in "Airplane Mode" they keyboard will not work. Have you charged the keyboard? Tether the keyboard to the PC with the included usb cable to charge the keyboard and charge it regularly when you charge the PC and it should be fine. I will assume you have the keyboard turned on.
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
1811790
I have not had any problems with the keyboard since my first purchase. Try to pair the keyboard again.
432371
I have had it work just fine, but now I can't get it to work. Could someone talk me through the process. It is charged, I turned on the keyboard. In my settings I have it Bluetooth enabled and connected to nearby devices. I've paired it and waited for the blue light to stop blinking. But it still isn't working. Am I doing something out of order?
1546639
I had mine for about a year before it stopped working. It would seem in some cases a reinstall of drivers helps a lot. What you need to do is verify you didn't get a doa and if so get the rma started asap. My symptoms were, upon boot or plug in, lights would work momentarily then all feedback would stop, lights would go out, and Windows reports an unrecognized device. Some more testing might have been prudent on my part but I was to frustrated to give it the time. Also, no experience with the keyboard.
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.