I can not open the canister to clean the filter. The lid will not budge even with 2 of us trying to unscrew it. Does anyone have any tips?
1762724
I too have this problem. I've tried all these suggestions. Nothing works. I e-mailed Hayward days ago. They won't answer me. I think this must be a common problem. Any other suggestions? Thanks.
1762725
There is a tab on the side, right under the collar, that you must push in before you can unscrew the collar. If you push it in, the collar unscrews very easily. If you cannot unscrew it, that means you haven't pushed in the tab. (I did this, too)
1762726
While someone is unscrewing the lid, have one other person holding the outlet for the hose on top of the lid. The lid is very sensitive to uneven weight.
1762727
Yes, there is a "locker" on the side of the filter to lock the black ring cap into place. But first, you should place a black pipe plug into the skimmer box to prevent unwanted water flow coming in from the bottom of the filter housing. Secondly, be careful unscrewing the cap after holding in the lock for the cap. If this doesn't solve your problem, then perhaps someone cross-threaded the cap upon installation.
1762728
You need to push in the black tab located on the motor side of the canister just below the housing lid while unscrewing it.
938371
Make sure that you have water in the canister Make sure the valves are in the closed position and the intake and outflow ends are submerged in water Turn the filter on and the open all the valves
2098462
Open it?? Haven't tried that (...don't think I would recommend it). But filters can be removed for cleaning. Instructions show how.
1250301
try putting a little faucet grease on the "o" ring and then push up and turn the cartridge to the right into it's locking position. I do this always it helps when removing the filter to replace it
1262970
pop the top(the "handle" it takes a little effort!)then take off the clear plastic part. The cap on the bottom acts as a funnel to help! let me know if that helps!
1712968
Hey Jeremy B. I was also unable to twist the pump open. I ended up just opening the while led and scooping out with my fingers. I forgot about the lid difficulty when posting my review.
158091
I haven't see the lid by itself, but I have a feeling that if someone would contact Nordic Ware directly, I bet they could help you with a new lid. I have had great success with going direct to handle a problem. Give it a try and good luck!
587648
Can't help you friend. The instruction that came with mine , stated the lid is to remain open during operation. Sorry.
1473937
I've tried pliers and even a hammer and it still won't budge. If it is not on tight, then it leaks. But as it is nearly impossible to remove, am tossing out the unit today and have canceled my subscription for the filters.
2199121
I just want to chime in that I was having the exact same problem, and we were about to give up and get a new coffee pot. I tried the suggestions of taking a toothbrush to the outer opening and inner filter area, and problem solved!
451776
Probably bolted on inside of filter canister. Disconnect hoses. Very easy to disassemble
1386831
Have the same problem, too, but I just have one of those plastic grocery bags underneath (after taking the canister out, of course) and most just falls into the bag! That's the only filter I remove because it's washable & only know of 1 other filter, the hepa filter, but have never changed it... :o(
590843
I tried lubricating the gasket with oil, soaking the unit in hot water, and twisting the filter with my hands and pliers many, many times. It wouldn't budge. This worked for me: 1) Reattach the whole filter unit to the faucet (Screw the metal swivel collar back on tightly.). 2) Hit one of the 3 finger tabs sticking out from the bottom of the filter sideways to your left with a hammer several times until it starts to move. 3) Twist the filter to your left with your fingers until it comes out completely. FINALLY SUCCESS!!
1940576
I have removed the dust cover. There is a little plastic piece in the back which you would use to hold and lift the unit. You can pull it down and back, and it does snap out and you can clean the little filter. then snap cover back on. You will see where the little tabs are so you can reinsert properly.
386605
Good news I tried something I took mine and rinsed it a few times under warm water then washed the whole thing in warm soapy water now it's nice and clean and good to go, it's all dry now so washing didn't ruin it. I couldn't get the filter out of mine either my friend has one same thing
1232464
We had the same problem - evidently we may have waited too long to change the filter and so much pressure built up in the chamber that it ruined the plastic threads in the cap. We had to use some large channel lock pliers to turn the cap out and ruined the threads in the process. We contacted customer support about the problem and they replaced the unit - hope this helps
1692183
Vivian, like C. Rothwell said, make sure it's seated well into place. Sometimes you will hear it "click" and sometimes you won't. There is a series of slots on the filter, if I remember correctly, there are two short ones and a long one. Make sure you line the long slot towards the back of the filter. Push down, but not too hard, until the widest part of the filter top is just below the rim of the tray. I hope that makes sense.