After 30 days of warranties, What should we do if this got a proplem?
1756610
"This Hiteker brand Product, as supplied and distributed by Hiteker USA, INc., and delivered new in the original carton the the original purchaser is warranted by Hiteker against manufacturing defects in materials and workmanship for a limited warranty period of Ninety (90) Days for Labor and one (1) Year Parts. However, there will only be a 90 day parts and labor limited warranty for commercial use." So the warranty is a bit longer than 30 days... The details of the warranty and process are outlined in documentation included with the packaging - a telephone number for warranty service through Hiteker Technical Support is indicated therein. Edit (12/18/12): My remote died, so I called Hiteker (which I now know is pronounced rhyming with "Whitaker" instead of "High-Techer") on their toll free #. I connected with a rep in under 2 minutes, and after explaining my problem and verifying that the problem wasn't the TV's sensor (I have a universal remote that work some of the functions) or batteries, he put in an order to send me a replacement remote, no charge. While this was a minor warranty issue, it was handled far better than I had expected - and frankly, better than has been my experience with warranty service from several prominent brands.
417784
I would contact the product maker and see what they will say, I think you do have one yr warranty. never buy it again
542728
Call the company. They were very good to me when I had a problem. Most likely it is under warranty and so don't wait!
1735946
in all honesty this company seems to have HUGE issues. we need to get the word out more.. id file a complaint with amazon and the BB. file complaint with state attorney general... all these people can get you money (maybe?) after the warranty is done.
1113574
if it's a recent purchase, you should be able to return it. don't try to fix it if its under warranty.
1561177
FYI they received it, said they will not (not cannot) repair it and offered to replace. Even with a new unit the best they can do is a 30 day warranty!!!I just got the original unit back as I will have a go soldering it up myselfAfter all this hassle I dont recommend buying this when they cant even honour their own warranty
2115181
Maybe a virus? I'd take it into a repair shop to make sure, then claim warranty if it applies
52189
It should be under the warranty. Amazon normally can replace it if it is bad as soon as you got it like this. Call them too.
280952
That was our experience. The company on has a one month warranty and two month return. Rather than post a negative review, as I did, why not threaten them with a negative review? At that point, there will be two bad reviews, which means that no one who reads reviews will ever buy their product. Maybe they will give you a refund. Unfortunately, we are out our investment.
646761
Send her a manual. It should also have info on replacement parts and warranty as well.
982236
I'm sorry but I cannot since the same thing happened to me. I know have an expensive lesson that I learned. I wish I could help and I didn't try for refund because it happened after 30 days.
1827623
Depends how long it's been since purchase. Call and talk to customer service.
437527
I would contact them and send it back, they should honor the warranty, it is good materials and they will stand behind their product.
1900251
Who did you buy it from? It should still be under warranty. Find out the agent for the seller is and then how they handle warranty.
1693334
Look at all your original paperwork, it must have a manufacturer warranty? You may have to call and ship to them directly.
125011
I would think you should have received a warranty card with the product. If not I would lppk up their 1-800 number online and give customer service a call.
1582840
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't help Sorry