Hi,I bought this product a month agao, and is not working anymore. How you manage this situation?.. also the screen had som chinesse letters on it.Regards,
1755163
I did not had this issue. I got the screen to a technician and he repaired the phone. Sorry
1080362
I have the whole phone its not working right now but the screen is probably still usable
791982
I am so sorry Cynthia,i can't help you because i bought rhis for my son and he has been very disappointed also. He said he has to run it all night to keep it working. He has a newborn and wanted to monitor his daughter as needed but the screen keeps going black. Im embarrassed to have bought it even though my son is pretty tech savvy, i think he's embarrassed also. So sorry again. I will forward your problem to him and see what suggestions he has. Talk soon. Mary
451210
I returned mine after 2days. It would not display English, only Chinese. It was a piece of crapola.
536675
I didn't get any. Screen worked great for about a month then went out. Maybe i got a bad one
2222313
Good .luck mine stopped working after two months and zto super store would not returnany of my emails and there # was disconnected añd amazon. Was not able to do anything. About it wish I had. Better news. Sorryt
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
1789739
To be honest, its a piece of crap. I had it and immediately send it back. You can get it fixed by calling the company but expect to wait a couple months to get it back in the same condition you sent it. You didn't spend to much money on it. But you can return it to amazon for a refund and I would say do this asap.
246073
Send the product into Asus and they will repair it. I sent mine in, and they also found a few dead pixels and a broken card reader, so they repaired everything without asking. When returned it worked perfect!
2230770
Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies. Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return... » Read More Hey,I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies. « Show Less
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
99487
We had the same problem after a month. I took it back and got a new one. I am hoping maybe we all got lemons, because I otherwise love this monitor.
1628310
My advise? Return the item ASAP. Mine was also damaged but since I'm using it outside the US I took a chance and repaired it. It has been a nightmare, it is just not working properly and I've spent over $200 USD in repairs so far.
1308801
Hi, I'm sorry to hear your iPong isn't working properly. For us to better trouble shoot the problem, please email our customer service department at CS@joolausa.com explaining the issue in more detail, along with your name and number and we will reply back to you. Thanks.
1190832
How long have you had the laptop? If you purchased it within month, you can get a return label..
1265054
Something is wrong with it. Mine works very well and it stays when I want it to. It's really an amazing product. Sorry yours isn't working, but it might be worth trying again.
292988
I bought it in March and in July it stopped working. I'm going. Email the company and see if can get a replace
1263299
Yes, I am facing this problem too. I guess it is their defect. Hence I stopped using it. I would not recommend buying this product.