Can't same food items. unit turns off or I turn it off and all's lost !! Very frustrating. Need HELP...
1730471
There are codes for many raw ingredients in the booklet, but you can't save the values you entered for nutrients to a code (though that would be a nice feature) so they will need to be re-entered each time you turn it on. It may be quicker to calculate by hand after weighing, or if you're tracking many nutrients then enter the multipliers in a spreadsheet (a free Google documents spreadsheet, perhaps?)
1468820
Seeing the same behavior as well. Tried removing batteries and keeping it off and unplugged for a few days, but when I plug it back in, reset the clock and the schedule, it started dumping all the food at once again. Seems to be a design flaw.
2003336
The food is jammed in the rotator. You have to empty all the food out to get it unjammed. You then have to reset EVERYTHING.
580390
Well I have the same problem. My unit just stopped working. I only used it for a few months and it stopped working. I looked at the other responses and may try to get it fixed. Just don't want to put money into it and perhaps still have it not work.
94587
I have the same problem. We returned the first unit, but the replacement does the same thing.
642819
Have you checked with Farberware? I have never needed to replace mine. If I needed to I would check with them first but odds are it may be cheaper just to replace the whole unit.
1826940
mine too, and it doesn't keep heating, it just stops but the fan keeps running so you think it's working, then look at your food and its not cooking any more. mine is getting tossed, worst product I've bought in years.
2067663
Make sure you have the appropriate amount of water per type of food you are cooking. If that doesn't help cal them:) They have great customer service I would call them and they will probably send a replacement!
433305
Hi - Like you, I really like this unit. My I suggest contacting the mfg. If anyone can help it should be them. Best of luck!
1625612
I don't own this model. Instead I have the 006878-000-NP0 model. I was frustrated at first with the same issue, but found that the food processor actually does snap in so that it doesn't move - I find you just have to fiddle with it a little until it locks in.
1919481
When I followed the instructions exactly as written the clock on the timer worked for me but the dispenser jammed & wouldn't dispense food. I returned it. I believe they need to tweek that product more as it was not well made. I suggest you return it other wise your pet might go without food when you're gone. I just bought a giant sized bag of food and set it on the kitchen floor with the top cut off. I was worried my dog would eat too much but he didn't. I feel safe leaving the house knowing he will not starve should something delay me. good luck. Dawn
813574
This same thing happened to me! I have the newer version (which does not lose your programed setting when you turn it off or remove the batteries, so they must be listening to everyone's complaints) and it never dispensed any food, the "lunch" lcd would just flash and I'd have to turn it off to get it to let me try to reprogram it. If anyone was able to fix this or know what's happening, I'd appreciate a response!
680415
Amazon will still exchange the item if it's defective. They'll just send you a new unit and tell you to safely dispose of the old one. I know this for a fact, because I just went through this.
813572
Just set it up for the first time. I think I have the new version--it's white, and does not have the "program" or "+" buttons. Not hard to program; seemed fine, dispensed one meal. Then the "lunch" lcd started flashing, and it won't accept any instructions without turning the power off and starting over. Then it failed to dispense a meal and the "lunch" lcd is flashing again. Has this happened to anyone else? Does my machine have defective electronics, or is there a way to make it work?
88022
I know there is a reset if you can get back into the menu. If you can't, the only thing I know to do is to unplug the unit? Not sure about that one. Never happened to me.
1063181
if you shut the unit off you have to reset everything; it will go around once (six meals) then stop untill you refill and hit the start now button.
1855549
We had the same issue. Sent the unit back. Got another unit that never worked correctly. Send it back. Invest in a better model.