I bought the frosted 5-pack candelabra LED lights several months ago. One just recently stopped working. How do I return it for a replacement?
1761509
Tuwago's customer service is really quick to reply. I emailed them about a bulb that went out after 8 months and was promptly replied with a RMA number and instructions how to get it replaced. Sent broken one back and received new one in under a week.
221856
I had the same problem. The supplier replaced without issue under Prime. New light works fine, and very bright. FYI that it's magnetic, and there is a ring that holds it in place, so make sure it's assembled corrected direction.
1088916
Is it a matter of replacing a battery or bulb? Otherwise, I think you'll have to call the company. I cannot find my stick right at this moment (I have a couple of different ones) and so I can't check if it's even possible to replace those parts. I imagine the company would replace the whole stick for you - if the light just doesn't work.
1133993
I'd say you're getting lights from a bad batch that weren't inspected. I have three and have never had any problems and use them 24/7, send them back with a request for lights from a different batch.
2009411
Don't do it. I purchased a new lamp that only lasted 30 days. With electronics u have about that much time to b process a return. When I tried to make contact with the manufacture I got no response then got frustrated after a few attempts. I'm to busy to keep trying, so never again.
808517
If you have a meter that checks continuty you can check it with that.Be sure it is unplugged before you get into it but every time I have fixed one they all looked so bad but they couldn't last much longer,so I replaced them all.I have 3 heaters and I have had to replace them in 2 of them.I think this a weak point in them.I also had them replaced in the other one while it was under warranty.The bulbs are kinda expensive and I don't plan on buying anymore of these heaters unless they have a recall on them and give us some relieve.
1845867
Hi mel:I'm not sure where these were purchased from. however maybe your lights are burnt out.Kirk,CPAutoAccessories
2260329
Mine did the same thing, and the only thing that I can see is one of the L.E.D that is entwined with each other has burnt out, already, these are supposed to be LED which last for a long time, and I can attest to this because I'am an electrician, this light is substandard, and is not worth the cardboard box that it is shipped in, and amazon says "its to late for an exchange or refund, so if you already brought it, which I imagine your already did, sorry, this sucks, and I will not be purchasing anything else from amazon.
1614516
Try the rest of them, too. If they don't work (if they're from Festival Delights), just let them know and they'll reimburse you or send new ones. They were very good about the one that I received that didn't work correctly.
352350
COntact the store you purchased the bulbs through. THey should be able to replace them. If that doesn't work, contact Amazon to see what they recommend.
1295845
mine stopped working a few months after I bought it. We bought a new bulb online but still didnt work.
1137254
You should contact the company directly. I understand from past reviews that they have good customer service. I have had problems with my light randomly going off!
515790
I also received a defective light. I ordered 3 because I really like the light and wanted to have spares. One of the lights also would not hold a charge. I returned the light throughout Amazon and asked for a replacement and actually got the replacement before I could mail the bad one back. Great service. Just go to your account and look at your orders. Then mark that you want to return or replace the light. The new light worked just like it should.
1873688
That happened to me about a month ago. Amazon was great and advice me to return the defective product. I bought a different brand of lamp now and it's been working great. Good luck.
972349
You cannot! When the unit fails, you toss it. These are disposable like printers. It does not pay to fix them. The lamp is all sealed, nothing to service. The reasoning behind this is that LED's last a few thousand hours and should give you about 3-5 years of service with normal use.
381796
I had Best Buy replace my LED with a Plasma. They were unfamiliar with the problem. Sort of surprising. But they were very nice about replacing.
1431216
I couldn't get a replacement bulb for mine either. The light is guaranteed by the manufacturer for a year (guarantee on the Daylight website). I sent mine back to the vendor for refund.