Will getting these shipped where its below freezing harm them?
1761209
The company is wonderful about product replacement, from personal experience. They are shipped cold in a Styrofoam container very secure. They should be fine. Use them immediately. Good luck. They will work. Might need two applications
1971243
The item can withstand mild temperatures for a few days, when it is sealed. We only ship these out on Mondays and Tuesdays so that the items do not sit over the weekend. We only ship them USPS Priority or UPS Ground. Especially during this time of year, we can safely transport this product by mail and UPS. During the summer, we use ice packs (with insulation) if the package will arrive in 2 days (either if it is sent by UPS 2nd Day Air or close enough to Chicago). If it will not arrive in 2 days, we do not ship it.
392630
Correction to our previous answer- we use ice packs in shipping during warm months or shipping to warm climates. In the winter, shipping to cold states, the temperature maintained during shipping is well below room temperature, and an ice pack is not required.
1238498
I have never put them in the freezer but they are thick mugs so the cold shouldn't harm them
1959581
Hello. J. Judkins. Thank you for your inquiry. It is completely safe to ship during extreme temperatures. Please make sure to have the tests in a room temperature environment before testing and afterwards keep in store temperatures stated in the instruction manual. Many of our customers live in in-climate weather conditions and are able to use are tests effectively.Best Regards,Easy@Home Customer Service855.822.6999 M-F 9am-5pm CST
1031644
Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
194595
when you buy them in the store....they are not cold. Just on a shelf. I don't know why you would receive them frozen. Hmmm
216569
Dear Bonnie,We are happy to say that we do ship during the summer. Test results prove that the product continues to meet the label claim for potency which tells us that the supplements are able to withstand heat during shipment without damage. As long as you keep the supplements in a cool, dry place once you receive them, they will be fine.-Kally N
235009
The should be fine in the cold but I've not used them when exposed to sunlight.
1700844
We opened ours immediatly after we got them, but they weren't shipped in any kind of temperature-controlled way, just a lot of packing tape and peanuts, so my assumption would be just a cool dry place. I hope this helps.
1935586
Please use discretion when ordering items such as chocolate or taffy that have the potential to melt during the warmer months of the year. Shipping these candies during the warmer months or to warm climates can potentially damage them. We cannot guarantee the condition of melt-able candies and will not be held responsible for damages when shipped under these circumstances. We do include ice packs on orders that have the potential to melt.
490478
Don't know and probably not in cold weather, will check the packaging if I still have it
952338
I haven't tried them but why not try? I would make sure they are very cold.
1177164
we used to store for days in the freezer with no problem. The only issue we have is that they are pretty fragile - one drop on the floor and they will be done. I have re-ordered though overall satisfied.
1163966
It arrived in great condition for me, but it was colder when i last ordered. i could imagine that there might be the possibility of melting if shipped in the summer. hope this helps.
760209
I would think you could...but I would pack the in an upright position, but that is is me and I might consider dry ice, I believe it is colder. It would also depend on the temp outside and will you be able to put them in a freeze when you arrive, before serving them.
2064157
I guess some of the sites do send them on ice, this particular site did not. I called and they said it is ok, to just put them in the refrigerator when I receive them. Maybe they are not as potent if left out? Not to sure, but I have had no problems so far.