Arrived complete but it does not turn - how do I get it to turn?
1762196
If it is seized up I do not know.mine turns easily with a slight push along the glass edge
1755604
we sent ours back because it could not turn - we never received the $150 from postage back, so our experience with this product is not very good
1983168
If it won't turn on as usual, I recommend taking the batteries out for a minute, reinstalling them, and going through the tare process again. (I believe this is just stepping on it to wake it up, then stepping off before it locks on your weight to allow it to balance to 0)
1758932
It should rotate automatically. When both of the ones I had quit turning, there was not an option to get it going again.
2206395
I ask my husband this question and he said it was easy to put it together and nothing spins, maybe there is something missing or look at the directions again.
193309
O.k. Thanks! I'll try that tonight. I saw that short knob and I keep messing with it, but nothing is happening. I think I'm not doing it right though so I'll try again and maybe get someone to help me. When I jiggle and pull the knobit, do I pull on the base of the machine at the same time? Just making sure I understand what to do here. Thanks again!
193302
Thanks from me, also! I had the same problem. Easy fix!I will say that the instruction manual is very vague.
2093288
If it is turning then the installation is fine, the clock is probably defective. It may get stuck at the point of the switch and cannot go forward.
1585164
Did you make sure the surface is flat? If there is a slight angle, all the lights blinking and menu selection won't work. Check the instruction menu for errors(you should ask the seller for an English menu, which they will send a similar model's English menu, b/c this one does not have). Also if the water bottle is not install correctly, the machine won't respond either.
2014218
I think you have to twist and pull at the same time. I can't remember which way you are supposed to twist, so try both ways. If it doesn't move after that I think yours is defective. Mine adjusted without any trouble.
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
746728
How do you know it is turning on if it isn't vibrating? It does not spin, it just does sonic vibrations. If it is not doing that then you should probably contact customer service .
1670512
I'm with L. Sampson...the very first thing to do is prime the machine according to the instructions in the manual. The machine will not work if this has not been done.
1204836
Really not sure how to answer this, since mine worked right away. I would check the directions once again and give it a few more tries - if no luck, it is very possible that it IS broken. Sorry!!
2249199
Lol!!!! I just found out. Been searching the internet with same problem. I'm usually good with these things so I was quite frustrated not being able to figure it out, almost broke the darn thing trying to use a small screwdriver as someone had suggested. Anyway the answer is.... (drumroll please) It is AUTO-tilt; so once its been completely opened, continuing to crank the mechanism (I know scary, I was worried I'd break it) actually starts working the tilt mechanism!
2229411
Give it a little tug that should set it in place. Any way that works for me.
829104
Try turning the leg upside down or facing in on the opposite side, but also, like everyone else said, put the legs together first. I did this, but the legs are also easy to turn upside down or face the wrong way. it took me a couple of times to get it right. hope this helps!