My keyboard says it's connected. When I go to type it doesn't work. It only works if I am under a certain document. Can I get help with this?
1731661
I didnt use it at all,its slow and u have to be near in the outlet to charge it
1731662
we are having exactly the same problem with it. If you know someone that can help I will appreciate it.
7328
i am like you with this problem. my keyboard synch for about a month and worked good. after that time period, i haven't to synch or type with it. there must be a design problem with this keyboard. sorry you purchase it.
1195813
I, like Sandy, am using this keyboard on essentially the same machine. I just plugged it in, and everything worked fine. All buttons seemed to be already configured (email, calculator, etc). It was truly "plug and play".I would suspect a faulty keyboard. Do you possibly have another computer to try it on, or perhaps a friend or neighbor who would let you try it out on their computer? Just a thought...Good luck!
1432151
I am experiencing the same thing but, sadly, I have not found a work around other than to restart my iPad and re-sync the keyboard. Thankfully, both happen pretty quickly so I don't see it as that big an inconvenience.
901003
im typing on it right now with my 2012 macbook air...i have my macbook hooked up to an external monitor and whenever i put it to sleep and then turn it back on its not connecting with the keyboard and i am unable to enter my password. so for now i need to open up my macbook and type the password on the laptop keyboard to log on...but once logged in the keyboard connects and works fine.
2271548
The directions are a bit ambiguous. You go to Bluetooth on your Lattitude. Turn on the keyboard and hit the connection button. Highlight the keyboard when it appears under Bluetooth devices and it will give you a four digit number you type in then the keyboard will connect. If this does not work I would suspect an interface/programming problem and look elsewhere for help. I agree the keyboard comes partially charged and it took over an hour to reach full charge before I linked. It is a great folio and keyboard.
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
1699802
I'm not entirely sure. Try and make sure his surface's settings allow for the keyboard. Maybe restart it? And try cleaning the metal connectors on the keyboard with a qtip and some rubbing alcohol.
539400
I will assume it has batteries and is on...push little button by the battery compartment. Now look to your device, it should give you a password to enter on the keyboard. After that, you should be connected.
1986105
Turn on your bluetooth for your device then turn on keyboard if that doesn't work go to settings on your device go to bluetooth and hit connect and it should connect.
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
1060311
I have the same problem despite trying several times. The instructions say 4 digit code but it always shows a 6 digit code. I enter the code and it pairs but still the keyboard will not work. Has anyone figured out a solution or is it a defective keyboard?
592512
Thanks for the info but by clicking stowaway keyboard icon and connect to keyboard command doesn't work. And when I use the connection manager from BB menu it detects te keyboard but I couldn't pair it because it won't accept my password. I think I'll have to use this only for my Sony micro pc.
432371
I have had it work just fine, but now I can't get it to work. Could someone talk me through the process. It is charged, I turned on the keyboard. In my settings I have it Bluetooth enabled and connected to nearby devices. I've paired it and waited for the blue light to stop blinking. But it still isn't working. Am I doing something out of order?
1119249
On your Mac first turn on Bluetooth. I. The drop down menu you will see keyboard. Click on turn on. It will workIf that doesn't do it to system utilities and check keyboard. It will see it and work fine.
1245977
I've had the same issue. I started turning off the keyboard when not in use and it reconnects when I turn it back on. That's definitely not the best solution but it has worked ok for me. I don't know if you we're having the same exact issue, mine typically did this after it was dormant a minute or so.
356522
Jenn, thebest thing to do is to turn on your keyboard first and then turn on your bluetooth, if it says paired then that means the tablet recongnizes it. but its still not connected. If it says it is not connected to input device then click the little bluetooth button next to the on and off switch, a little blue light will start blinking, hit scan on your tablet and bam, it should connect.