We replaced the cartridges for the second time, and now we can't print anything anymore. All that comes out is a bunch of lines, not even black...
1741923
How old is the unit? When you call Epson, they are going to ask you to use the printer utility to clean printer nozzles and the heads and it uses up a ton of ink. They will walk you through it, but that is what happened to ours and they sent us a replacement (it was a refurb), it did the same thing, and they sent us a brand new one. I would insist on a new one if it comes down to getting a replacement.
1741924
I have not had any problems with this printer. Have printed seveal dvd's and pictures... so far all is well... Sorry you are having a problem. I did buy the extended warranty...
1741925
My first set of OEM ink cartridges did something simliar. I had to run the "print head cleaning" utility like 5 times before all the colors started to show up. Maybe the ink primer in the print mech is not working properly.
1741926
If you haven't already, double check your installation -- that they are correct cartridges in correct spots. Perhaps you have dud cartridges. Try exchanging them for a new set. We have replaced our cartridges with no problem.
1741927
Had a similar problem. One printer we had to return, but Epson is putting out bad cartridges. I sent in one printer to them because that happened. I had tried over and over to clean the printer heads, but after about 4 go arounds, and still no real printing happening, one of the cartridges was not recognized, then another, then another, then it started with the second set. Called Epson, they had me send in the printer and sent me a refirb. Came with their cartridges, same thing happened after printing one item, which printed horribly. Called them again, they sent me another cartridge, same thing happened, called again, they insisted they had to send more cartridges so I insisted they send an entire set. IT took an entire set of cartridges to get the thing functioning again. I dread having to change cartridges again. I have never had so much trouble with a printer, and I have let them know. They refused to allow me to post a negative review on their website for their printer. I guess it keeps their reviews high. What i learned is that the problem seems to be in the ink cartridges. Call them and insist they provide another set or two. They will make you jump through their troubleshooting hoops, but it is worth it if you can get them to send you cartridges. I only buy Epson cartridges and it is their cartridges that are failing.
1717808
I'm not sure . That never happen to me . Ran out of black ink and was able to still print in color. But not sure if it works the other way around.
1290637
I bought those for my printer All in One and the black printed 2 coupons and then stopped working. To this day it says Black Ink out. Can't print a thing without the black. I would not buy from this person.
628395
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please put them in and do 2 test prints. This should work. Please let me know. Thank you
731269
I had one of those years ago. It worked great...until it didn't. It developed a thick black line that ran down the BACK of nearly every page printed. I cleaned the bottom plate, the print head and anything else I could reach without disassembling it. (multiple times) I read dozens of Internet blogs trying to find a fix. I finally threw in the towel, bought a new printer and dropped the MP500 off to be recycled.
1773205
When that is happened to me I take the cartridge out and then put it back in again...turn off the power and then back on...Have you contacted the company? You might also want to do a google search. If you can get them to work with your printer, you will save lots of $$! Hope this helps.
330258
o, just push it in. If you find it prints funny, such as missing out lines, just take out the cartridge and reinsert it. i found that happened when I changed the black one.
268225
my printer never could either. I was told to turn the printer off, remove the cartridges, add the cartridges back, and turn the printer on. it never helped me.
493951
Buy or refill the color cartridges. It won't print black and white without them.
525754
Before panicking, I would unplug the printer for 30 seconds after shutting it down, and do a reboot with the new cartridge in. If that doesn't work you can try it with the old cartridge in and then change cartridges after the reboot. I'm figuring you probably have this resolved by now, so can you tell us what ended up happening? Thanks.
1571064
Rob it won't work, once the cartridge is empty the printer will not print. so it's best to buy a new cartridge.
1772338
I think they busted my printer totally..... Worked fine than my printer just crapped out. I'm not sure why my printer crapped out/broke.....
797877
Each cartridge I replaced immediately failed the nozzle check. I don't know why I kept going but... it only got worse. So I ordered the genuine Epson inks ($40 for black + colors set- 2 orders by the way). After 5-10 cleanings, waiting a day after doing two in a row (as recommended), it finally seems to work again. And the cleaning used up about 1/2 the ink. So it took $20 worth of ink (and a lot of determination) to overcome the cheap $6 solution that seemed (and was) too good to be true. DONT TRY IT!!!!!To be specific: This is with an XP-310.
299596
Now the black cartridge doesn't go in at all. The other cartridges fit in. I have gotten frustrated and dismantled the printer. Thanks for replying.
321905
I used 1 black ink just fine. My second black ink rejected it and refuses to print..... as did the 3rd cartridge. However at least I got 1 full cartridge use out of it before the rest were rejected. I even tried renaming my printer in the Control Panel Like hted suggested. Still wouldn't print anymore.
1371353
Ah! So my printer is NOT broken! I initially had no trouble with this ink, but as of a few days ago, my printer malfunctioned, with an error code saying that it could not recognize the black ink cartridge. Now I know it's a problem with the cartridges and not the printer!
310787
Yes that's what I found also. I'm not sure if the "pads"inside the cartridge dried out very quickly or what, but I used 2 sets of the cartridges (color/black) & they worked fine. After that the other cartridges didn't work. Cleaned them etc. Still nothing. They printed for the test print, but wouldn't print anything else.