HELP. With two Samsung smart tv remotes, after batteries inserted, no working. Back light turns on, but red light doesn't and tv does not turn on.
1756750
I haven't had a problem with mine I have 2 remotes used on the same tv are your 2 remotes the same model number? can you turn your tv on manually? do the remotes work independently one with batteries and one without? swapping them separately.
1756751
Paul, call Samsung 800-726-7864 I think you may have a bad remote if when you click it on and your red light doesn't do anything on the TV. Also, the sensor on the TV is small, so be sure you are holding the remote straight and level towards the sensor which is whee the red light is. The remotes are a trip and they are touchy items. Good Luck! I hope this helped.
546019
Check the battery. One of my remote stop working also but for all three to not work is kind of unusual.
473501
I bought a refurbished unit and the remote worked fine. I think I would return it if it's not functional.
1564916
I checked my Sansui TV and sure enough the red light is on when the TV is off and turns green when turned on. My guess would be that you might need new batteries in your remote control. Other than that I would guess the TV is broken somewhere, thy the new batteries first.
343633
I would make sure the batteries are both positive up in the charger unlike when installed in a remote in alternate directions like with most applications requiring batteries. You might also try another outlet to insure it is not the outlet causing the problem.
132814
Did u try to update it ? When I first got mine , it would turn off then come back on again . Then I updated it and it stopped . Go to the samsung web site and go to tv updates . Then see if you have the latest firmware . If not , contact Samsungs costumer service . I hope this helped you out . I'm still enjoying my set .
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.
473500
Hellow Jacqueline, try replacing the batteries, if that fails. Send the remote back to Amazon. GoodLuck Allen M
2079121
Check the battery in the remote. I think it's a cr2032. Replace it and see if that helps.
2018120
Did you pull the clear plastic piece out of the remote so that the battery becomes active, and did you also hit the red button on the Infrared controller. These were things I did to turn mine on.
626067
Mine worked as soon as I put batteries in - no programming required. My tv is a Vizio 55" E552VL.I know this is a no brainer, but I would just double check a few things - is your tv listed in the discription as being compatable with this remote? Do you have working batteries? Is the remote sensor clear from obstructions?If yes to all these, it might be they sent the wrong remote or that the remote is defective.Sorry, I wasn't too helpful - but I'm fairly certain that this remote comes pre-programmed to the tvs listed.
546017
I haven't had any problems with mine. There is not a light on the remote that comes on. I have also used other remotes and controllers with mine.
543752
Yes - the problem was that the on/off switch on the TV was faulty. A service technician came over and put in a new one and now the TV works great! So it wasn't the remote. I did find that the service was great when the guy came to take care of it. Lucky for me, he had two switches in his truck because it turned out that one of the new ones he had was also bad. I went online to Samsung to schedule the fix.
6179
I suggest that someone should remove the remote back and check the battery that came with the unit. It has a # on it and maybe the voltage... Any store that sells the battery will be able to assist you further.
716977
It could be you have a bad battery. My suggestion to you is, to return the remote back to the seller and have them send you a new one. I haven't had any problems whatsoever.
457849
Are the batteries in the remote new? Are you running the latest firmware? Is your power cord in good condition? These things have all been problems for me in the past, which once corrected resolved all problems. Hope this helps, Peter
772176
I have not had this problem so I may not be of much help. However, did the sreen suddenly stop working? Do you get any sound? I assume you tried both the remote and the button controls on the top of the box. Do your voltages match? (Assuming you are in S. America and not Columbia, Tennessee, USA!)