I ordered this back in Oct of this year. It doesn't charge when at 1/4 charged. Should it? I want a new one not a refund? That possible?
1757207
Do you mean it doesn't charge the attached phone? I don't think the indicator is calibrated properly with the amount of power that is remaining. You can check by knowing the power your phone's battery capacity and charging it from zero charge to 100%. You can repeat for couple of other phones/tablets and check if the total 11000 power of Trent is fully consumed. So if you have 3 fully drained zero power devices each with 3000 mah battery then it should roughly charge all of these 4. If you feel there is significant difference then you should not wait to return it back. If you are plan to return check the time frame of return policy as you bought it a while back.
1757208
Do you mean it doesn't charge the attached phone? I don't think the indicator is calibrated properly with the amount of power that is remaining. You can check by knowing the power your phone's battery capacity and charging it from zero charge to 100%. You can repeat for couple of other phones/tablets and check if the total 11000 power of Trent is fully consumed. So if you have 3 fully drained zero power devices each with 3000 mah battery then it should roughly charge all of these 4. If you feel there is significant difference then you should not wait to return it back.If you are plan to return check the time frame of return policy as you bought it a while back. Do you mean it doesn't charge the attached phone? I don't think the indicator is calibrated properly with the amount of power that is remaining. You can check by knowing the power your phone's battery capacity and charging it from zero charge to 100%. You can repeat for couple of other phones/tablets and check if the total 11000 power of Trent is fully consumed. So if you have 3 fully drained zero power devices each with 3000 mah battery then it should roughly charge all of these 4. If you feel there is significant difference then you should not wait to return it back.If you are... » Read More Do you mean it doesn't charge the attached phone? I don't think the indicator is calibrated properly with the amount of power that is remaining. You can check by knowing the power your phone's battery capacity and charging it from zero charge to 100%. You can repeat for couple of other phones/tablets and check if the total 11000 power of Trent is fully consumed. So if you have 3 fully drained zero power devices each with 3000 mah battery then it should roughly charge all of these 4. If you feel there is significant difference then you should not wait to return it back.If you are plan to return check the time frame of return policy as you bought it a while back. « Show Less
991680
Sorry you had such a bad experience. Mine works very well. If it is not the charger, perhaps you could send it back. Good Luck.
1463634
Yes.hello I have the same one. Try waiting a xtra day. You don't wanna over charge it.I hope this help you out.good luck
404900
OK, Lisa, the unit I purchased has worked perfectly and I haven't had any issues. I set it up for charging and it charges fine . I can't honestly say I have any complaints. Not to seem unimaginative but if beleive the unit is defective then I'd contact Amazon customer service. There are also written instructions with the unit. I hope this has been helpful.
1593808
You might need to replace it. Mine charged no problem. and I haven't had to recharge it in over a month. Yours may have a faulty battery.
1262944
I bought mine almost 1 year ago and it still works great, the charge lasts forever. You must of got a defective one, I would return it for another one.
620491
I've been using it for a year. Only time it didn't charge is when the USB cable went bad. Replaced the USB cable and phone charged back up. Check your cord elsewhere. Also, the charging port on cell phones can sometimes act funny with certain USB cords. When I used cheap cords with my old Driod X it never charged. Verizon cord... And it would charge. Other than that, check your fuse on the tender. If all this still doesn't fix your problem contact the manufacturer.
653057
I would call them and see what they could do to help you out. we live in the USA and we only charge it one time and we had it for a month.
1163003
Mine did the same...not happy with it doing this but the first one I had didn't do that.I charge it now and works for 18 but not great.
2211256
I don't know, I have had mine for a least 6 months and charge it every week. Maybe you need to contact company where you ordered it.
191512
I just checked mine out as it would not charge. The negative post on the battery is corroded right off.
1129489
How long are you letting it charge for? I let it charge for a few hrs the first time, since then I have rarely had to charge it. Try letting it be charged for hrs if you haven't yet...if that fails to make a difference, or if you've already done this, I'd attempt to return the item.
1800618
I would return this product to the supplier. If it is not recognized and does not charge, it is useless. Amazon's guarantee should solve your problem.
2196007
This may seem a bit obvious but ensure the battery is inserted in the charger the right way round. Assuming this is not the case, determine if the charger is faulty(if you bought a second battery this will be easy)I have had no issues with mine for the last year..
247753
mine wouldn't charge when I got it sent back...maybe that's what happened to it was overcharged before I got it??
197492
You are doing nothing wrong. The same thing happened to me, it seemed to never fully charge. I went through the website I bought it on and reported the problem and started the return process. I returned the unit as instructed. They replaced the unit free of charge
1012284
Mine did the same and after leaving it to charge for half hour, it worked! If not, contact seller asap and they will ship a new one same day. That's what I loved about this seller.