I have ruined 2 cartridges trying to make it work. Am I suppose to wind the film or not when I put it in?
1732047
Hi Bob, My photo cube is working properly. I did NOT touch the cartridges at all, never wound them. I just put them in. It does take a while to print a picture but it's nice having the ability to print at home.
1732048
That is maddening Bob. Did you contact VuPoint? I would assume you could send back the 2 failed cartridges and that VuPoint would replace them at no charge to you.
376851
I had no such issue but did have one cartridge that leaked slightly. I contacted the seller and had a great response almost immediately. I'd recommend reaching out directly to the seller. You may simply have a bad chip.
941933
I have had a couple of probs w the filter. It usually appears the cartridge is installed well, but it turns out it's not pressed in correctly or well enough. I wish I could diagnose your prob, but without seeing it, it's difficult.
628395
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please put them in and do 2 test prints. This should work. Please let me know. Thank you
1741418
Try a fresh cartridge, sometimes is was keep in a warm place or you don't use in a while this happens.
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
847078
I had that happen. I had to take the ones out I had in. put different ones in. Then later when I put the original ones that didn't work- they worked. It had something to do with how the cartridges snapped in.
419757
I found that I sometimes had to punch out the film covering the part of the cartridge where the ink leaves it. That helped me out. They are sometimes a little hard to "click" in. You may want to play with that part of the cartridge (pull it away from the cartridge or pushing it in firmly.) Hope that this helps!
219703
Contact the company. They replaced the one my machine did not like, no charge. The other cartridge I had ordered worked perfectly. No complaints at all. Great price, great service.
1513455
I dropped it on the floor and the projector stopped spinning, so naturally I thought I broke something. Then I realized that right under the slot where you put in the cartridge there's a slidey thing that says "disk lock" on it. You have to make sure that is slid up so that it locks the cartridge in place. I did that and, lo and behold, it started spinning again. I have to admit I don't use the projector very much so I can't speak to the durability of the motor but in my case the problem was user error.
497634
Try to firmly and evenly press the cartridge into place Also make sure the plastic seal is punctured. I installe dblue an dthe same thing happene dto me Monkeyed around with the printer until it worked took about 45 mnutes also turn printer on and off
407598
It could be that the cartridge is not pushed down all the way. If that doesn't work, try making sure there is nothing stuck in or on the track the cartridges slide on. If all else fails, check your power cord connections, and make sure your cartridge door is down all the way.
766826
Ensure you've removed the plastic cover over the connection. Otherwise you may have a bad cartridge.
2056328
Try this, remove the cartridge from the machine, run some hot water in a small container then submerge the heads in the water and let stand for a few hourspreferably over night, replace the cartridge and you should be good to go! Good luck.
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
210599
If I were you, I would take the cartridge out while carefully noting how it was threading through the machine and then put it back in. If putting it back does not work, then click the help button on the menu bar on the top of the screen when you signed in to amazon.com and go through the questions that ask for them to call you. When you get them on the phone tell them the cartridge was working for a few times and you want another one send to you. They will most likely return your money or send you another one free.
1617319
It does not happen to me. I have no problems. Try and change the cartridge maybe it's bad.