my printer will not recognize cartridge, what Do I do?
376849
Did the kit come with the "chip resetter"? It's a small device that is pressed against the cartridge to reset the chip so the printer thinks the cartridge is full. This device must be properly positioned in order to reset the internal chip.
376850
Had the same problem. Be patient. Remove the cartridges and re-install the cartridges making sure to seat them fully.
376851
I had no such issue but did have one cartridge that leaked slightly. I contacted the seller and had a great response almost immediately. I'd recommend reaching out directly to the seller. You may simply have a bad chip.
376852
There are youtube videos out there that offer some possible solutions. The only time I had a problem was when the cartridge was not full. Make sure each cartridge is full, clean the contacts with a lint free cloth and alchohol, and carefully re-insert each cartridge. Also, unplug your printer from the wall for 5 minutes or so, while you are checking the fill on each cartridge.. hope this helps.
1629659
What exactly is the issue you are experiencing? Please advise with the codes on the cartridges received and whether the fit your printer, as the ones you ordered are the correct one for it. Please contact us and if all the troubleshooting failed, we will proceed with the replacement instructions accordingly.
219703
Contact the company. They replaced the one my machine did not like, no charge. The other cartridge I had ordered worked perfectly. No complaints at all. Great price, great service.
2097474
check what your printer is on. The printer can usually work it for you. Brenda
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
815270
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please make sure you remove the orange piece from the new cartridges, then please put them in, and make sure they click in, it might need the extra push to get them in, if a message pops up that they are not original, please just acknowledge the messages and click ok. and do 2 test prints. This should work. Please let me know. Thank you
1104612
There was no fix for me. My printer still does not recognize either cartridge and will not print anything for me.
487373
You can try reset your printer by restarting your computer and your printer. You may also need to reinstall the drivers or install a new updated driver
132253
There is no answer, all it says is that answer lies with the software. The disk says my printer and he disks have a problem. Does not say how to fix the problem.
1773205
When that is happened to me I take the cartridge out and then put it back in again...turn off the power and then back on...Have you contacted the company? You might also want to do a google search. If you can get them to work with your printer, you will save lots of $$! Hope this helps.
1700074
You're not particularly clear on exactly what isn't working. For example, does the button not respond or does the page come through without anything on it? A good debugging step would be to see if it prints in black/white and gray scale. Then you would know it isn't in the cartridges. Another potentially stupid suggestion...have you tried googling the specific problem to see if others have already solved it?
497634
Try to firmly and evenly press the cartridge into place Also make sure the plastic seal is punctured. I installe dblue an dthe same thing happene dto me Monkeyed around with the printer until it worked took about 45 mnutes also turn printer on and off
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
486210
My printer does the same thing. I just simply bypass it is and it still prints. The problem is that the ink cartridge isn't the manufacturers brand name replacements and it doesn't recognize it.
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
525754
Before panicking, I would unplug the printer for 30 seconds after shutting it down, and do a reboot with the new cartridge in. If that doesn't work you can try it with the old cartridge in and then change cartridges after the reboot. I'm figuring you probably have this resolved by now, so can you tell us what ended up happening? Thanks.