I ordered three replacement balls. When I opened one, I found that the flashing doesn't work even if I rolled it. Why doesn't it light at all?
394513
There is a little tab on the ball that needs to be pulled in order to activate the battery. I have had no problem with the twinkle balls I have ordered.
394514
Maybe it is defective--a dead battery inside (which is not consumer-replaceable.)
394515
I have even purchased some of these at local stores. There should be a tag that needs to be pulled out, then I have found the ball needs to be shaken before putting it in the toy. Shaking the ball will activate the battery. If it still doesn't work (especially if it didn't come with a pull-out tag in place), it's probably a dead battery.
394516
Try putting it in the track and roll it around the track several times FAST. If it's been sitting idle for a long time, this might bring it "back to life".
394517
I have a problem with the one I have, also. Sometimes it flashes and sometimes it doesn't. I don't know what the deal is other than there must be something lose inside. I'm thinking that they just don't fasten the light part or flashing part in tight enough. I've had the same problem with other balls that I've ordered like this.
1008020
I don't know why it keeps flashing. Mine flashes once when I turn it on, then that's it. Wish I could be more helpful.
852786
its supposed to light the cat rolls the ball...mine hasnt and i was to have gotten a replacement and it hasnt came yet, so i went out and bought a ball that lights up.....my cats played with it when i replaced the ball for about 2 weeks ...now it just sits there and every now and then one of them will play with it......Brenda
1714178
I use the shaft of the kind of screw driver that takes interchangeable heads. I carry it with me to the park. I can barely turn the ball on or off but of course when I throw it and it bounces it turns itself off half the time. I also had another one which just stopped working - it would flash when I pushed but never become a solid light and stay on. They are good when they work but they don't work a lot of the time.
2133335
It sounds like you may have received a defective bulb. The one I have comes on at full power and does not change intensity or flash in any way.
1075241
Ummm... Try blowing hard into the one that doesn't work. I'm not sure but when I was looking at some skull candies the guy had the same problem and he fixed it by doing that. If that doesn't work then call the people and get your money back (unless you find another way to fix it). Hope I could help!!
1553191
it sounds like you have a battery issue. I ordered 3 flashes and 1 of them had a faulty battery.
634187
Is it charged? If so the bulb may have to be replaced! Mine did. As a result of the way they are shipped the bulbs get ruined! But all and all this is a great flashlight! Call Amazon and tell them it's not working and they are very good on replacing them. I had to do that with mine and the 2nd one was fine.
903102
Once it is plugged in, press the on button. If it does not roll, then you got a broken one. Return it.
83399
You tried holding it for a couple seconds? I just tried mine and I held it for a couple seconds (no more than 5) and the hour started flashing. If that isn't working then yes I would say you should return it. I would definitely suggest getting another though cause I am very happy with mine.
1088916
Is it a matter of replacing a battery or bulb? Otherwise, I think you'll have to call the company. I cannot find my stick right at this moment (I have a couple of different ones) and so I can't check if it's even possible to replace those parts. I imagine the company would replace the whole stick for you - if the light just doesn't work.
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
806740
That's what I wondered too, if it needed to "warm up" first, or be in an extra-dark room. You may have a faulty one too like me. I had to tap on it near the bottom & turn it upside down & hold it it at an angle to get it to light up-not what you should do to make it work! Email Amazon & they'll fwd it to Scientifics & they should email you back w/phone #. I called them today & they said Fedex would pick it up next day & send me another one. So hope next one works! Good luck with yours! :)
2088736
There should be a little red light that turns on and it flashes until it goes solid that means its ready. If the light doesn't turn on and it doesn't get hot then it doesn't work. I would send it back for a new one. There should be a warrenty.
1677621
Did you just buy it? If yes let the charge waste all the way and when it is done put it on charge if it charges it then the charge works but the light feature is defective. You can always contact the seller and request a replacement and if it was sold by amazon call them and tell them that you are disappointed and you want a new one with next day shipping at no charge and they will accept because it is their fault. If it is a 3rd party seller ask them to ship one at now charge to you and if they say no then threaten them with a 1 star rating. Good luck
1999393
I have 4 lights total and 2 have always worked perfectly, 1 has never worked and the 4th only ever "glowed" until last night, when I pulled it apart again, flipped switches and reinstalled batteries. Magically it seems perfect now. So, I'd suggest playing with it a bit.