I ordered the #78 &amp; #15 print cartridges, rec'd today. Color works. Printer gives me an error when trying to use the blk &amp; white cartridge. Now what?
373826
I had the same problem. After numerous attempts to contact the seller, I gave up. Sorry this doesn't help much.
2223019
I am very sorry, but I don't have any idea on the answer to your question. I do know that the supplier is family-run business and that they are very responsive. You might try contacting them. But I do love these cartridges for the value!
1190158
I have a similar printed and the refurbished cartridges work on mine. Don't know why they will not work on yours. Sorry I cannot be a much help.so
2182237
Cartridges have a chip on the outside. I have bought 3rd party cartridges for other printers but I don't see them for this one. They're not expensive anyway. And I do use the LC103BK high-yield and LC101 series for color, though you can use high-yield for color as well. Careful to make sure you're ordering cartridges for this specific printer as other Brother high-yield cartridges won't fit.
1026868
I had the same issue with one of the cartridges. I assume it's the chance one takes with super cheap ink. I did order more and if it has a problem again, I'll just pony up for the full-priced stuff.
1577826
Same thing happened to me. After not printing(B&W) for awhile, I took out the black cartridge - carefully, to avoid stains - and wiped the ink orifice with an alcohol-soaked Q-tip. I might have done it more than once; at any rate, it worked and the ink now flows well. The color cartridges were OK, but I am prepared to repeat the trick if necessary. It's worth a try. Good luck.
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
1636530
I don't have an answer to this particular problem but.....At first I was very satisfied with this cartridges but after about 10 prints the color faded and then even the black faded. If one can make only a couple of prints with the refilled cartridges, it'll be cheaper to buy the original. Which I did after a couple of frustrating prints and try's to get it working correctly.
219703
Contact the company. They replaced the one my machine did not like, no charge. The other cartridge I had ordered worked perfectly. No complaints at all. Great price, great service.
628395
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please put them in and do 2 test prints. This should work. Please let me know. Thank you
1371352
I'd double-check to be sure they are the correct cartridge for your printer. Also, check the electrical contacts on the cartridge to be sure you have good contact
1987527
I recently had different, but similar problem with a factory new 564XL ( double use ) cartridge. After only a few days of light use, Printer started sending messages to my computer, something like.. this freshly installed black cartridge was a "counterfeit " and then the ink stopped printing. Printer is back up working with a new regular black ink 564 cartridge. It is likely that we only buy regular 564 ink, rather than 564XL from here on.
696161
You probably have one cartridge that is not working. That will throw off the color drastically.
2139100
It seems that XP 310 will reject at least some of the generics. I'm experimenting with the ink and the printer does not seem to recognize the new cartridge. We shall see how it pans out later... One thing for sure is that this does not seem to be plug-n-play. :(
912544
You did not provide the printer model.Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer.(ONE cartridge will suffice for this test.)If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
300437
I have run the color toners "low" which means less than 50 copies left per toner. The message now says color toner is low and that the printer will print in black and white. It appears that it will continue to print B&W; as long as the cartridges are left installed but empty.