The handle has completely broken off after 5 months of only occasional use, and I have NO recourse???
375663
The handle on the mill I bought also broke after about six months. I was surprised and disappointed that it broke because I have a similar pepper mill that I've been using for more than ten years with no problems at all. My husband made a replacement out of brass, its exactly the same size and shape as the original. Mill now works fine.
375664
I have had this pepper mill for 20+ years and it is one of the few things I really love in my kitchen. Recently I bought the same one for a close friend. If the handle broke I would ask the company in Turkey to send me another after we agreed on a price. I might also try to repair it or get it repaired locally but I think it would be cheaper just to buy a new part. About the only thing I don't like about it is that if you bump it it will fall over easily. Maybe that is how you broke the handle. I expect to have mine for the rest of my life and pass it on to one of my sons who likes to cook. I have had this pepper mill for 20+ years and it is one of the few things I really love in my kitchen. Recently I bought the same one for a close friend. If the handle broke I would ask the company in Turkey to send me another after we agreed on a price. I might also try to repair it or get it repaired locally but I think it would be cheaper just to buy a new part. About the only thing I don't like about it is that if you bump it it will fall over easily. Maybe that is how you broke the handle. I expect to have mine for the rest of my life and pass it on to one of my sons who likes to cook.
375665
Idk, it was sold by a private party, you didn't buy it from Amazon just through them? Most products come with a 30 day manufacture warranty only, so my best guess is yeah you're out of luck. Maybe try contacting the seller directly. I have
375666
This is the best pepper mill I've ever owned. I've tried about 25 different pepper mills and this is the best by far. I think it'll be around long after I'm gone.
375667
Unless there was a crack in the handle originally or was not cast correctly in the manufacture process, this reviewer must have it confused with a different pepper mill. The one shown is solidly built, and I don't see how it could break under normal use.Carol Travis: What can I say except I guess you got a defective unit.
375668
Unless there was a crack in the handle originally or was not cast correctly in the manufacture process, this reviewer must have it confused with a different pepper mill. The one shown is solidly built, and I don't see how it could break under normal use. Carol Travis: What can I say except I guess you got a defective unit.
375669
I have 4 of these and all handles have broke to. They need to redesign asap
375670
Only thing I could think of is look on EBAY for old grinder that is none functioning, but has a handle.
699989
Contact the company itself. My workbench arrived with a broken handle and bent leg due to inadequate packing materials. The company offered to send me a replacement handle.
358484
I'm somewhat surprised as I've dropped mine in the shower at twice the height with no ill effects. I have read other reviews with the exact same results as yourself. What I have read as well is that if you contact their cust svc dept directly they will replace it . Much cheaper than buying an aftermarket handle replacement. Please post your outcome
773645
I have the same issue. I use one cup more than the other 3 and after one month of usage the metal handle popped off. I tried to put it back but it would not stay on. I'm trying to contact the seller but I don't know how to?
1993193
the handle is made of composite metal. it will not break unless it is abused.
366397
This happened to me too after only about 7 uses. The handle clamps seized and wouldn't tighten anymore. It was after 46 days so Miles Kimball refused to refund or replace. They didn't deny the problem though. Pretty cheesy. Into the landfill.
1778711
I recommend that you buy a different handle. I never use it, and it's hard to use with both hands
1631422
As it happens, I can answer this. I purchased this a month or so ago and the handle wouldn't charge. Before returning it to the seller, I called Phillips directly. They quickly sent a new handle and mentioned the unit was under warranty.
845492
This is a recent problem. I've had/ used 3 of these in the past year and never had that problem (All 3 are still fine, they just stayed with friends/ family). Just bought a new one a month ago and the handle was impossible to remove - now the bolt is completely stripped and I'm returning for a new one. Hopefully it was just a bad batch.
1580823
Volid the warranty is the only way to remove the handle. It is bolted to the back case of the psu.
965699
Mine was cracked too...and the red handle was missing. I didn't even realize it was missing until I got a larger one later. You might return it but mine works fine and the crack never got worse.
2274642
I am only a buyer of the same product ~ and I'm not surprised that the handle fell off ~ very poor quality!
1063573
We had our peel for a few months and it broke where the handle joins the peel, the handle completely broke off.
483552
I would contact the supplier for an exchange... that should not have happened, especially that new... I know breeders and groomers that have had their's for years and have not heard of the handle splitting... could have been a defect in the grain of the wood.
22774
Not sure where you could find a replacement, but we had a similar issue (the broom was being used in a manner it shouldn't have been, to pry something -and it bent). My husband pulled the black end cap off the handle, straightened it as best he could, and was able to force a wooden dowel down inside of it (it was hollow). It works great now!
1957042
call united cutlery, there is a warrenty on all their products. it says they won't replace Items damaged due to abuse, misuse or neglect, but if it was a faulty handle it can't hurt to try.
613620
I also bought mine from Costco. I've had it for over a year with no problem, but it started leaking recently from the bottom of the handle. You should return it for a new one.