Where is the item located? In Japan or in the USA. Is there warranty? Do you place replacement if the item is damaged during shipment
386428
Here a video on youtube, but it is in Japanese. http://www.youtube.com/watch?v=k_X3ri3HdRg
386429
Item is From Japan, but it could be made from China for the Japanese market.
2019327
Japan. I had a query about my machine ( it did not play back all recorded tracks) and the repairer had to query it with Japan as they could not deal with it in the UK without further information. Keith
917278
probably. I would contact the company. If the item was damaged during shipping, they will probably replace it for you. It should be insured.
95862
Hello! My name is Ken and It is a support team of JAPANONLINE US STORE(Amazon.com Seller). I will answer your question. Guarantee from the manufacturer, is one year. But it is valid only in Japan. Between 1week, we will guarantee the product has arrived to you. Such as malfunction. Please email if you have any questions. Thank you! -------------------------------------------------------------- JAPANONLINE US STORE Ken
273143
Thank you for the question. It is not a shipment from the factory, but you sent from Japan. Best regards.
1898952
Thanks for the question. I apologize for the late reply. Country of origin of this product will be in China. Only part is performing in Japan last check product in China. There is no report of such failure in particular. Thank you your consideration.
1339180
You need to send the camera to Japan with the provided paper in the box. It is not under warranty in the USA.
827588
I just searched their site, www.hario.co.jp and didn't find any replacement parts, but they do have a contact us, I'm sure they have spares. Of course, by the time they ship it from Japan (assuming they don't have it here somewhat locally) it might just be cheaper to buy a second one! :-) Good luck.
343995
The buyer should contact Amazon, or if Amazon suggests it, the company Amazon obtained it from. Knowing Amazon's reputation, I am sure they will replace it for you at no cost.
1729675
If it arrived broken I think the no questions asked warranty by Amazon is over although they may still take it back. If it broke in your possession there may still be a chance Amazon will replace it. Contact them.
1566761
There is basic one year manufacturer's warranty. However, it is valid in Japan. If you have trouble for it. Round-trip shipping will occur. It will be paid by the customer. In the case of initial failure. After the arrival to the product and is valid within a week. I will ship new products. Or I will give a full refund. After delivery, one year warranty from one week will be the manufacturer's warranty.Japan Shop SAMURAI MIND
768714
I think you will be fine. From what I understand from my reading some items if need replacing can't be shipped outside the U.S. but they say you can get a refund. Hope this is helpfull
1614428
Is there anyway you may ship this to Japan? It costs 3 times as much buying from the local Amazon here and I do order at least a month from your site...
1748175
Hello--As far as I know, these are a Japanese import and the warranty is not valid in the U.S.
814197
You need to go through amazon concerning the damage. You bought it through Amazon correct? They are great and I am sure they will replace it, as it was damaged before or during shipping. Hope this helps and happy holidays.
1943634
what are you guys all talking about? I'm not sure wheather the seller changed the product photos, but it clearly says product of Japan on the photos I'm seeing. Anyone can clarify if this is Japanese or Chinese product? Makes me doubt evenmore, if people were complaning about it being from China, so the manufacturer just went ahead and put Japan on the back lol???
1555245
The extention warranty offered via Amazon site seemed to be American based, so as long as you had an address in USA they would fix it. Also it is a percentage warranty so after a repair the value of future warranty is reduced by the inital claim