My Built-in micro usb cable seems broken, have to put it in certain position to charge. Anyone know how to fix this?
391742
The wire is super thin so I don't think you be able to repair or replace it. Wire may have broken within the plastic coating so you won't be able to even trouble shoot. Alternative would be buy a new USB cable
391743
Mine is the same way. It seems this is a weak point in the charger's design.
178024
In my experience this cable has made my micro usb port unusable. I had to buy a new port and install it. I would suggest a different cable.
1937103
I had the same problem. My first attempt at solving it was to order a new charger from Newton. It seems to have solved it for now, although now I have to keep is continually charging to keep the charge level in the green area. I'm not sure why.
313011
My best guess is to contact the company. They seem to be very active in gathering consumer support as they e-mailed me twice asking me to rate their product. I gave them two separate reviews, both rating the product as excellent and I am sure they will replace the charger.
695424
I need a new cable because the cable broke free of the USB plug on mine, despite my careful handling- be warned people, it's a fragile element! It took some digging to find it, but here's the link to buy another one on the Antec site: http://www.antec.com/Detail.bok?no=379
112326
There is an USB charging cable in the pack,if it's lost,please contact with the shop you have brought for exchange.
1049667
Mine did the same thing but I dont remember how exactly I figured it out but I just opened the back and I found out the charging piece wasnt attached no more that could be whats wrong with yours .. but I kinda just improvised and put a folded up little peice of paper on the top of just that area and closed the tablet I dont really know how to fix it
1382934
Maybe you need to keep it connected until it is fully charged then remove the cable. give it a try .. if that is still not working then it is a problem.
1821757
There was an plug near one of side arms. It is micro-usb, but I suggest you to use provided cable, unless you have very good cable (cheap cables cause slow charging rate!)
1391281
I just got my daighter's last week and noticed that the wall adapter was defective right out of the box. No big deal for me and I switched it to another I had lying around the house. Then over the weekend, it wouldn't charge at all. After trying a few things, I discovered the charging cable was broken/shorted/not working, so I just switched it, too. The nice thing is that it will accept any standard, off-the-shelf Android charger (micro usb plug), and they are fairly common with all of the Android devices I have around. This may or may not be your problem, but I figure if I got a broken/defective plug and cord, I'm probably not the only one. I just got my daighter's last week and noticed that the wall adapter was defective right out of the box. No big deal for me and I switched it to another I had lying around the house. Then over the weekend, it wouldn't charge at all. After trying a few things, I discovered the charging cable was broken/shorted/not working, so I just switched it, too. The nice thing is that it will accept any standard, off-the-shelf Android charger (micro usb plug), and they are fairly common with all of the Android devices I have around. This may or may not be your problem, but I figure if I got a... » Read More I just got my daighter's last week and noticed that the wall adapter was defective right out of the box. No big deal for me and I switched it to another I had lying around the house. Then over the weekend, it wouldn't charge at all. After trying a few things, I discovered the charging cable was broken/shorted/not working, so I just switched it, too. The nice thing is that it will accept any standard, off-the-shelf Android charger (micro usb plug), and they are fairly common with all of the Android devices I have around. This may or may not be your problem, but I figure if I got a broken/defective plug and cord, I'm probably not the only one. « Show Less
901246
The charging cable should have come in the box under a cardboard, rectangular slot next to where the keyboard was held. If the slot was empty when you rec'd the keyboard, you should return the product to Amazon for one that is complete. It will be an even exchange, but you will have to pay for shipping.
412217
Try shaving the end of the cable and then check whether it is connected fully to the surface USB. That made the trick for me.
2100179
It could also be the connector in the battery pack. i had had this issue with USB devices in the past. I would try testing another mini USB connector in the battery pack to see if it fits better. If it dose, then return the charge and ask for a replacement.
1129488
i was having this issue as well...but i read that there is a RED light that turns on when the battery is charging...so i played with the USB that is plugged into the unit, and found that the red light turns on when its plugged about HALFWAY in. i checked, and it IS in fact charging. try adjusting the B side of the USB (mini part thats in the actual unit) before you return it.
1647932
The USB cable is covered with the warranty. Please contact seller for new replacement of cable.
394274
I am having the same issue also. I had the charger plugged in and it got bumped and broken the solder connection inside the tablet. There may be a chance an individual who works on cell phones and tablets may be able to resolder.
717990
I had the same problem before I realized the charging port was damaged. The port gets shoved back into the unit and no longer takes connects to the charger. I can't say this is what is wrong with yours for sure. The unit I had was a piece of junk. We rarely used it and it was just over the 1 year warrantly when mine broke. If yours is still under warranty, I would return it and get a different tablet.