I can't seem to get the remote to open up. Anyone have tips on how to open it up to remove the shipping tag?
375340
Try a penny or a small flat tip screwdriver and gently lift at the seam. It should open easily.
1008453
Lid will not open by it's self. batteries are new. lights all function properly. i reread instructions and everything seems to have been done right,but it won't open. Suggestions?
650971
I have the same problem. Not only that, but there seems to be an issue with the power button whether using the remote or pushing the button manually. I like its features when it works, but this power issue makes me think I got one off of the line from late Friday production run because it is crap.
1278235
Unfortunately, I could not seem to get my remote to work either. I have contacted Fisher Price before (on another product) and they have wonderful customer service and I am sure they will replace the remote for you!
1375692
Yes I had the same issue - It's been a while but I believe I found that the "sticker" cover on the remote is upside down. once I pulled it off and turned it the remote worked fine. Now it's horrible on battery life but that's a separate issue. My daughter didn't like it anyway so I have one that was used like twice and now sits in her closet.
77161
If you look at the bottom of the remote, you'll see a slot where you can open the remote relatively easily with your fingernail. The back of the remote should pop off.
473501
I bought a refurbished unit and the remote worked fine. I think I would return it if it's not functional.
1595716
I just looked at mine. I noticed that I also had something rattling around inside. Sounded like a small piece of plastic. I saw no easy way to open. It doesn't affect the operation. I'm going to leave it and not worry about it. It's probably just something loose from the manufacturing process.
632440
I haven't had that problem, but i noticed the instructions have grammatical errors, which leads me to believe it was made and printed in china. I would contact amazon, they are usually pretty good to deal with if you have to exchange it. sounds like a bad remote. You could try syncing it on channel 2 instead of channel 1. if that doesnt work I would just exchange it for a new one
618925
We had the same problem, the remote wouldn't work and we couldn't play BRs. Power the blu-ray unit down and then disconnect the power cord. Reconnect the power cord and power the unit on. Hold the FF button on the unit down for 10 seconds. These steps will reset the blu-ray unit. If you are still having problems with the remote, remove the batteries, reinsert the batteries and hold the Power button on the remote down for 30 seconds. Good luck!
848992
Try flipping the battery over! I had mine in upside down! Otherwise call the company. My sister got a replacement remote for a different product from them.
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
485688
The remote is bad. Sounds like its making constant contact somewhere. I would take it apart and blow all dust out from the inside then put it back together. If that doesnt help get a new remote.
1495141
I bought a remote from Amazon to replace one that I ruined when I went swimming with it in my bathing suit.I went to Best Buy and they programmed the new remote for me while I waited. Go to Ehow.com and watch the video and read instructions . . . this may help.
774741
Hi, you may have downloaded the incorrect remote, I had the same issue until I downloaded the correct remote. It took a litter guess work. Joe.
1731050
Thanks Larry. The problem I have is that I replaced the remote with one stolen from my boat with a remote I bought off e-bay and it came with no instructions. So I am just hoping someone out there can tell me for sure how to program it.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?