I purchased this vacuum two months ago and the power brush is out of order. How can I use warranty? Where do I go? I live in Chicago area.
388198
Go to their website: http://www.samsung.com/us/support/. It will walk you through getting warranty
388199
I live in MA so I am not sure but here is a link that might help you out.http://hoover.com/locator/
388200
Good Luck , they don't have parts for this item , my son found a place in Cleveland to take them for repairs but it will be out of your pocket . Its a shame they don't stand behind there warranty. It is a great vacuum when it is not broken but it seems to have a lot of flaws the handle also breaks very easily. Sorry I couldn't help you
949834
My motor went up in 10 months. It didn't sound like it did when I bought it and it wasn't picking up hair and dirt like it had. I took it to our local Sew & Vac who said they were an authorized dealer. When they called, I was told that the work needed to repair it was not under warranty and that it would cost me $90 to repair it. Honestly, I hated the vacuum for a number of reasons so I told the repair shop to throw it away. I ordered the Panasonic UG471 and got it in less time than if I had waited for my Hoover to be repaired. I have a huge GSD and need to vacuum daily.
1709877
You can not buy the lower half of the unit as far as i know. I have been selling Dyson's since they came to the states many years ago. You may be able to contact them and see if they have a service center where you can send your unit to have it fixed.
444079
I had the same thing happen a year ago, the beater bar stopped working. I called the customer service number and they said to push down the reset button, which I did several times. Then they said to take it to Sears for repair. When I took it in, the lady working tried to sell me a refurbished model, saying it was cheaper than having mine worked on. I decided to try a couple of vacuum repair places in our area. Both said they would not work on that model, although one of the stores had a refurbished one. I bought the cheapest vacuum that WalMart sells while I decided what to do about my expensive, Consumer Report-recommended Kenmore vacuum. I'm still using the WalMart one!!
2163342
I bought two Dyson sweepers about two or three years ago and can't find them on my Amazon History.I need to know where I can get repair work done in zip code 47353
461829
Mine barely made it 6mths and I haven't gotten any response from the warranty office. The vacuum I received came w/ one of the wheels off. Even that didn't seem to bother Hoover. I would recommend you do everything you can to buy from a store that will take this crappy vacuum back should you experience similar issues.
1259999
Hi, do not buy this vacuum cleaner. The handle has already broken and Samsung customer service is non existent. It has been four weeks of dealing nonstop with them with no resolution in sight. If you purchased this item return it immediately to Amazon within their 30 day window. day window. If you
1441238
Just bought a Dyson City Vac. It has a small power-head but seems to have good suction and I love the attachments and the overall versatility of the machine. I liked the Samsung power-head really well for carpets however, the wand of my Samsung broke and they seemingly weren't able to replace it. Samsung has very poor customer service. Friendly but not helpful. We made several calls to Samsung and were refunded for the vacuum. You may want to check them out on the Better Business Bureau website. Dyson is known for quality customer service.
533779
Hi mine is doing the same thing. I havent talked to the Dyson company yet I think I'km going to return my machine to the store for a refund. What did the company say when you contacted them? Thanks.
1285175
I find that only happens when I pull the vacuum back and bump it with my knee, so I just try to be mindful not to tap it and I don't have issues. If that doesn't help, perhaps the button that holds it in place is worn and you need a replacement handle, I can't imagine it being very expensive. It may be free if your vacuum is still covered on warranty.
491724
If buying online, you will never get any warranty, or any rebuild plan. If it were to break, you would have to find a vacuum shop that is willing to fix it and these are not cheap to fix, for a lifetime plan, it will save you more money to buy straight from the Manufacturer. Look up your local kirby distributor to do this. Hope this helped!
909291
I didn't find parts either, not from shark anyway. They only offer to fix it for shipping costs, if it's still under warranty. They also offered a replacement at a discounted cost. I bet if you research the motor, you can probably get brushes or bearings. I couldn't find the armature at a worth while price. That's what went bad on mine. I threw it on a shelf and cut my losses. What part do you need? Maybe I can send it to you if it's not crapped out on mine. :) Chris
863593
I don't know. I would go to the Dirt Devil website and check. There should be phone number listed if you would prefer to call. There is also a number on the cleaner but I think that is for the warranty center. Sorry, I couldn't help more.
1859470
The warranty is made by Miele so it should not matter where you purchase it. I purchased mine from an online vacuum merchant not Amazon. I never had need of any work on it so perhaps I'm not the best one to speak to the question.
1222679
I am not sure how you can get the replacement brushes..... I clean the brushes on mine everytime I'm done using it so I hope that will prolong the brushes to last longer. I bet a email to Shark will get you some answers.
2134059
I'm sorry,but I haven't used the hose. I bought my Kirby refurbished and when I had a question, I called the business that refurbished the vac. They were great. Answered quickly, made suggestions and solved my problem. Try calling whoever sold yours.
557538
I called an appliance shop, and they were very helpful sorting through different brand names on the same exact machine. The bearings in my roller were dried out, and it took several belts (and some choice cuss words) before I got my vacuum running like new again. This salesman was a great resource, with great prices: