Fridge arrived and was very well-packaged. However, the door was not attached to the body of the fridge. It was sort of set next to it in the box. We soon discovered why. The post on the bottom and the post on the top are too far apart for the door to make contact with both. When the door is set onto the lower post, the upper edge of the door is about 1/8 inch lower than the upper post. Has anyone else encountered this problem? Was the door already attached when the appliance was uncrated? The manual gives instructions on how to reverse the door if you prefer that it open in the opposite direction. But the manual doesn't address what to do if the door can't possibly stay on because the upper and lower posts are too distant from each other. Fridge arrived and was very well-packaged. However, the door was not attached to the body of the fridge. It was sort of set next to it in the box. We soon discovered why. The post on the bottom... » Read More Fridge arrived and was very well-packaged. However, the door was not attached to the body of the fridge. It was sort of set next to it in the box. We soon discovered why. The post on the bottom and the post on the top are too far apart for the door to make contact with both. When the door is set onto the lower post, the upper edge of the door is about 1/8 inch lower than the upper post. Has anyone else encountered this problem? Was the door already attached when the appliance was uncrated? The manual gives instructions on how to reverse the door if you prefer that it open in the opposite direction. But the manual doesn't address what to do if the door can't possibly stay on because the upper and lower posts are too distant from each other. « Show Less
361585
I received the item in perfect shape. The only thing I needed to do was unpacking it. It keeps working wonderfully to the point that people in my office celebrates how silent it is and how roomy. We are very happy with the purchase.
361586
In my case, the door was already attached when the carton was opened. No problems at all!
361587
My door did not come attatched and i'm trying to remember what I did because I had the same problem. I'm pretty sure there was a small black piece That came witht the fridge that use to close that gap. I put mine together a while ago I can barely rememebr. Sorry. But look for a washer looking piece (i think)
361588
Wow - I would say "send it back" - it sounds like there is a quality control issue here. My door fits perfectly. They may be able to just send a new door, but maybe the fridge body posts are set wrong, so I would request an entire new fridge - body and door.
361589
When I unpacked the unit, the door was attached. I noticed the door was slightly skewed with the top left corner of the door too far to the left. Loosening the screw on the pin on the top of the unit. I was able to rotate it counterclockwise and the door aligned perfectly. The choice of sending it back is certainly yours but I would put a couple of washers around the bottom pin to sufficiently raise the door so the top pin engages. I would do this as long as the door seal fit properly against the body of the unit. Good luck. The unit is very quiet and spacious.
361590
Door on the unit I received was attached. If this was purchased new from a dealer, they have some explaining (or exchanging) to do. If the door is that much short, is it large enough to even cover the compartment opening?
361591
Kathy, it should have come attached. Box it back up, then go through the process of contacting Amazon. They will notify UPS and UPS usually shows up the next day. Amazon will then send you out a new one, with better protective packaging. Calling Danby for parts won't help, they just refer you back to Amazon, because 30 days have NOT passed.
1591379
The height dimensions are 69 and 7/8, so you might be tight on the height aspect. It's also a very deep fridge, extending a couple of inches beyond my lower cabinets beside the fridge. Another thing that was problematic was the delivery. The fridge is so deep that it barely fit through the front door. It wasn't the fridge depth so much, but on the left fridge door, the ice maker button extends out about another inch exceeding the dimensions of our front door. Fortunately the guys that delivered it were pretty expert, and completely took off the fridge door to get it in the house.
552306
I had a similar situation and decided to return this and bought a reliable full size frig from a reliable appicance store for the same price I paid for this. I didn't have the original box so I went to UPS store and bought a box. Amazon sent me return slip and UPS picked it up at my home. I was refunded promptly.
47959
There is a "leg" which swings out from the back of the unit and sits in a small clip under the counter. The leg assembly normally lies flat against the back. Yes the top can flip down. I had a lot of problems with the quality of this product but at least they sent me the required parts immediately after I emailed them. Also, the inside isn't very deep. I mostly keep dog food, treats, etc in it. You can put pots and pans in there or small appliances but don't expect to anything overly large in it. Overall for the price it was a pretty good deal and gives us much needed extra counter space plus a small seating area in the kitchen. There is a "leg" which swings out from the back of the unit and sits in a small clip under the counter. The leg assembly normally lies flat against the back. Yes the top can flip down. I had a lot of problems with the quality of this product but at least they sent me the required parts immediately after I emailed them. Also, the inside isn't very deep. I mostly keep dog food, treats, etc in it. You can put pots and pans in there or small appliances but don't expect to anything overly large in it. Overall for the price it was a pretty good deal and gives us much needed extra... » Read More There is a "leg" which swings out from the back of the unit and sits in a small clip under the counter. The leg assembly normally lies flat against the back. Yes the top can flip down. I had a lot of problems with the quality of this product but at least they sent me the required parts immediately after I emailed them. Also, the inside isn't very deep. I mostly keep dog food, treats, etc in it. You can put pots and pans in there or small appliances but don't expect to anything overly large in it. Overall for the price it was a pretty good deal and gives us much needed extra counter space plus a small seating area in the kitchen. « Show Less
244182
I received my safe today and run into the same frustration. The "instrctions" were a joke. I called Best Choice Products customer service and they informed me that the red button was located on the top area of the inside hinge. Sure enough it was there. It sounds like they have received several calls regarding this issue. Having said this, it looks like a great little, but substancial, safe.
1490647
The right side is 36" and the left side is about 24". But the fridge opens out on the left, so you need at least 36" for it to open. That's even pushing it and you'd probably want a couple more inches. We've had ours since last Christmas and have had no issues with it. I have three girls (2,4,8) and they all really like it. I can see how for daycare or preschool it wouldn't hold up so well, but for home use, I think it was great for the price! Side note: if you're thinking of purchasing for Christmas, a birthday, or holiday, give yourself plenty of time to assemble! It's not difficult, just time consuming.
1468512
Hi, Joe- Are you having trouble closing the freezer? The only reason I can think of for that is that the way you have positioned the food in the freezer may be blocking the drawers from moving correctly. If you don't have food in the freezer and the door is not closing, then you need to contact Customer Service for assistance.
1159200
I did that and one side of the refrigerator failed in about a year. It is under warranty but with the shipping costs of returning it to the manufacturer it was not practical. I'm not sure if the under counter installation caused the failure or not. I left about 2-3 inches of clearance on the sides and top and 4-5 inches in the rear. I am going to replace it locally with a unit that is made specifically for built-in applications and vent out the front of the unit.
2139281
I did not have this problem. It sounds to me that one of these things is likely: 1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect. Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
451836
I am not sure about that BUT my daughter has a refrigerator with a door bin busted out of it too, and I looked INSIDE the refrigerator, got the model no. etc. and looked up in my area a parts sales place for those brand refrigerators that HAD the part in stock that she would need. Anyway, it does look like the same part and hey, if it doesn't fit, you can return it...right? Hassle, yes, but not all is lost, that way.
499637
It is 21.75" deep without the door. However, there is a permanent "shelf" on top of the fridge that is 24" deep (same as the depth of the unit with the door on). If you take the fridge door off, you might be able to angle the overhang through your trailer door first, and then the rest of the unit should fit through with an inch to spare.
1468514
There's probably something that fell from the freezer drawer to the back, and that's preventing the drawer drawer from closing. Also the ice maker has an arm (wire) that gets stuck, just manually push it down. (this is a good dorm room refrigerator, nothing else though)
356262
Make sure you slide the shelf all the way to the back of the cabinet. It just sits on those flat pegs so it can slide forward. If it is touching the back of the cabinet and your doors still touch the shelf when you move them, then your shelf is too wide. There's only about a half inch clearance so if the shelf is off just a bit, it can hit the door. Also, those pegs are very short so you might be having a problem with that. I would advise getting different shelf pegs if that seems to be the problem. All hardware stores sell them but you will want to bring a peg with you to make sure you are getting a longer peg to solve the problem. Make sure you slide the shelf all the way to the back of the cabinet. It just sits on those flat pegs so it can slide forward. If it is touching the back of the cabinet and your doors still touch the shelf when you move them, then your shelf is too wide. There's only about a half inch clearance so if the shelf is off just a bit, it can hit the door. Also, those pegs are very short so you might be having a problem with that. I would advise getting different shelf pegs if that seems to be the problem. All hardware stores sell them but you will want to bring a peg with you to make sure you are... » Read More Make sure you slide the shelf all the way to the back of the cabinet. It just sits on those flat pegs so it can slide forward. If it is touching the back of the cabinet and your doors still touch the shelf when you move them, then your shelf is too wide. There's only about a half inch clearance so if the shelf is off just a bit, it can hit the door. Also, those pegs are very short so you might be having a problem with that. I would advise getting different shelf pegs if that seems to be the problem. All hardware stores sell them but you will want to bring a peg with you to make sure you are getting a longer peg to solve the problem. « Show Less
282191
It's in the bag with the instructions. However my suggestion is to save the box and retune the fridge. Ours stopped working. While Whyter has a warranty they don't cover shipping to send it back. This ranks as one of 10 most disappointing purchases. Good luck.
1830051
Amy SI have the slim storage cabinet, I put it together myself, but it looks like the door only opens on one side. I think when you put it together, it is built in 3 sections possibly reverse the top section and bottom upside down, but not sure. I built it exactly by the instructions. I threw out the instructions already, SORRY. Maybe call the company and ask if it is possible...Debbie B
980676
We had to install a separate switch to buzz them in/out from the counter and not the door. The switch we got was two extremes, flick it open, the door opens and remains open all the time, you need to switch it back in the closed position to secure (engage) the magnetic system in order to close. Unlike some other switches where u press and it opens then when the door is pushed open and closes it automatically shuts. The package does come with a a green button switch which when installed allows customers to exit on their own. The problem...you have to press, hold and open the door which is a bit confusing to some. You would have to purchase a door bell as well. We had to install a separate switch to buzz them in/out from the counter and not the door. The switch we got was two extremes, flick it open, the door opens and remains open all the time, you need to switch it back in the closed position to secure (engage) the magnetic system in order to close. Unlike some other switches where u press and it opens then when the door is pushed open and closes it automatically shuts. The package does come with a a green button switch which when installed allows customers to exit on their own. The problem...you have to press, hold and open the door which is a... » Read More We had to install a separate switch to buzz them in/out from the counter and not the door. The switch we got was two extremes, flick it open, the door opens and remains open all the time, you need to switch it back in the closed position to secure (engage) the magnetic system in order to close. Unlike some other switches where u press and it opens then when the door is pushed open and closes it automatically shuts. The package does come with a a green button switch which when installed allows customers to exit on their own. The problem...you have to press, hold and open the door which is a bit confusing to some. You would have to purchase a door bell as well. « Show Less
354595
there are two things. both are easy fixes and one fix is easier than the other. first, open your fridge drawers and see if they kindve come back. if they dont at all, then your problem is that the unit is too level. just get a pair of pliers or a wrench the correct size and twist the front feet of the unit higher than the back. if the doors swing back, then the unit can drain properly. if that isnt the case, then you have to clean two tubes found behind the unit. if you take off the large plate on the back of the unit, you'll find two white rubber tubes. make sure the fridge is unplugged for this. take those tubes and any assembly pieces out and wash them with hot soapy water. rinse them well. allow them to dry and reinsert them. those things clog every couple of years if there is a lot of sediment in your water. we have had to do both. we've had our fridge three and a half years and still love it. little maintenance, but overall nice. there is no drain cup to dump, and other than replacing the water filter every six months, it is pretty maintenance free. just make sure the front is higher than the back and clean your tubes every couple of years--esp if you have hard water in your area.