I just received mine today and the moment I turned it on, the power indicator is still flashing red. Why is that?
390502
This is from manufacture website. Special note: as part of our quality promise - every purifier we make is tested before it reaches you! If the reminder lights are blinking when you first turn on your purifier, simply reset the system by holding the UV button for at least 3-5 seconds until the reminder lights stop flashing. Your product is now set and ready to go!
390503
Thank you for your question Monica. It sounds like your unit just needs to be reset, which can be done very easily. Simply reset the system by holding the UV button for at least 3-5 seconds until the reminder lights stop flashing. Your product is now set and ready to go! If you have any further questions, please contact Guardian Technologies Customer Service department at support@guardiantechnologies.com or at 866.603.5900 x213, and we will be happy to walk you through these steps.
390504
Hello, I just received my unit. I plugged it in and the Power Light was flashing red AND the blue UV-C light was flashing. Resetting the unit by pushing and holding in the UV-C Button changed the power light to green but the UV-C light is still flashing. Any suggestions? Possibly the bulb was damaged in transit and needs replaced? Thanks for any help!
390505
If the reminder lights are blinking when the air purifier is turned on for the first time, simply reset the system by holding the UV button for at least 3-5 seconds or until the reminder lights stop flashing. The product is now set and ready to go. This air purifier is now equipped with indicator lights that automatically blink when it's time to replace the Filter or UV-C bulb. No more trying to remember the last time you replaced your filter.
390506
you probably got an amazon return. a lot of people return used merchandise and amazon passes it off as new when they feel they can..
2127650
The red light on mine comes on everytime I "plug" it in to the wall. I would say it is defective. Try several sockets to check for sure.
1753692
I have the same problem. The light in front is on and the power button is pushed one way and it still dose not work. I have the same problem and mine has been on charge for several day's and it still does not work, and the button is in the right place.
419111
i think you hav a manufacturer defect because mine stays on as soon as it receives power.. but I can email u pics of the manual..
74323
I agree with the previous response. If you know the outlet is good and its fully plugged in and you push the on button and nothing happens most likely the power supply in the unit is bad. Time to return it.....
1236735
If hitting the red power button does nothing your unit is broken. or perhaps you have the plug backwards in the strip and that causes issues...
1415776
I plugged it up and it worked instantly. Try using a different Slot, look to see if there are any updates. Or restart your computer with the device still plugged in.
777096
I really have no idea why. Mine has been working perfectly from the start. Good luck to you.
1832425
I think you may have defective product. I just plugged mine in and worked right away. Just contact amazon and get replacement sent
1133969
Mine worked fine when I plugged it in. No issues like you are having. Mine is awesome. Good luck.
422256
It sounds like you have a bad unit. With mine, the screen lights up when I push the power on button whether on USB or not. Now, the screen does not stay lighted the whole time the payer is running, I assume for battery life, but my screen lights anytime I press the power button, but stays lit only for 4 or 5 seconds. HTH
2210779
Mine was installed yesterday and already with new duracells the "replace" is flashing, and the backlit display never goes off. But I think I must have gotten a faulty unit.
1579003
I am sorry mine just worked instantly. Make sure you have it well connected and did not damage any pins. Maybe it is more than the display sorry
1071959
Thought of something else. Make sure your power adapter is set to the correct polarity + -, mine is set at +
373581
Sounds like it may be defective, mine has a faint light when it is working. Check to see if files are transferring.
1613802
Mine does that the LED power meter, though it doesn't appear to light up at all. As the other person responded, is better to have the power meter icon in your system tray in lower right corner, easier to read, more informative, etc.
303550
It may be just very dim. I've noticed that the flashing LED is hardly illuminated in a lighted room. It's kind of ironic that the light is super bright but the charging LED Is very dim. Could be that you have a defective model if the power button doesn't light at all.