My safe is jammed & will not open how do I open it?
389145
Contact either the manufacturer or the vendor from whom you bought it. Sad to say it sounds like you may need to drill a hole into the door and then cut it open. Maybe you can cut the Sheetrock underneath and pull the door down. Good luck!
389146
Is the battery dead? Try connecting the battery charger and entering the code again.
389147
Have you charged the battery & checked to make sure nothing is impeding the door movement. We had issues & we charged the unit & it was fixed.
389148
If it opens partially and there is enough room to get a coat hanger inside, try bending the hanger and sweeping out the contents that might be blocking the door from lowering.Without more specifics as to not opening, I'm not sure what to suggest. I saw what the other responders wrote and did not want to duplicate their answers.
716367
Look at the end of the handle where the Red plug is. Push it in and then lift it up slightly and then slide the Red plug along with the spring out. Then put the staples on the rail inside and then use the red plug and spring to push it inside and then push the red plug down while it is inside to lock it. If you are reloading and there are any small groups of staples inside. Shake it loose and throw them away other wise it will jam.
1401689
I had the same problem! It slides open in two u shaped sections as I recall. I just turned and pulled until opened up
703927
You have to get a replacement from Stack-on. If you still have the paperwork that came with the safe it included an order form for new keys. In absence of that, you will have to contact Stack-On.
698873
Simple, use a quarter to pry it open by turning it. I know it looks like it is going to break but it won't.
823038
I had the same problem. This thing is very secure which is good unless the combination fails to work. I tried drilling the spot welds off the hinge which sort of worked but after much struggle and dull drills I finally just tore at the thing with a large screw driver and crow bar. After about 1/2 hour of struggle I finally got it open. I now use a key-lock key safe.
856537
Just check youtube on how to open it so you don't break it.It's very east once you get the hang of it.
411680
generally the factory sets a code of "1,2,3,4,B as a fctory code. once you get it open. you can then set your own code to reopen the safe.
242486
It should open easily by just pulling it out.. That part does not have a lock so you're right.Try to pull it a bit hard but not too hard.. it tends to get stuck a bit sometimes.. but if it still does not open, contact the seller it might be defective.
416239
There is a key in the box it is black plastic with 2 tabs on it put it into the holes on the back of the unit and turn till it opens. You may need to pry it with your fingernail.
466749
there's a switch in the front that says tape eject. just press that and the tape door should open.
454001
When I first received this it was extremely hard to open it, just kept trying and it opened. Sorry, not a big help but my experience. -Peace
566810
First try a tiny bit of oil or WD-40.If it's somehow welded shut or won't move at all, return it for a new one.It's supposed to open a few inches, as in the picture, not all the way.
52109
Same here; frustrating it does not open even with thorough cleaning and fresh batteries; I'm thinking of returning to step lever to open lid. How hard is that?
855972
When you open up the safe, there's a red button on the back of the door. Press it and enter your new pin. You may need a key to open it up if you forgot your old pin
1799147
Use the tool that came with the safe (just a hex-key, I recall) to remove the name-plate next to the scanner. The lock tumbler is beneath that, which you can then use your key to manually open the safe. FYI - I have found that the scanner is sensitive to how hard you press down your finger and if you pull your finger to one side or the other. Try different variations of pressure and direction.
811571
Turn it over twisted it, pushed it up and twisted it again to lock it. Hope this helps.