why won't it print black? I replaced the black cartridge twice.
396040
Why won't printer print in black. Cleaned heads several times and nothing helps. All ink cartridges are over half full. Colors print great, but black won't print. Not an answer, the same question as asked before. Can't find answer to question someone else asked.
396041
I had the same issue. I followed the instructions here and was able to print with black ink again: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-PhotoSmart-5520-How-Do-I-Remove-Printhead/m-p/3724256#M43692
396042
I'm having the same problem with 14 month old printer. Seems as if thousands of users are having this issue. HP not responsive about it. Avoid this printer.
396043
Nothing works about this printer... I read numerous negative reviews about this printer after I bought it. I returned it and got an another brand. Don't bother messing with this printer. It won't work
396044
I am experiencing the exact same problem. I bought this printer in 2012 and after a year, the black ink cartridges, no matter how often I changed them, would get sketchy and quit printing in black after about eight pages. VERY disappointing!
256821
I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does... » Read More I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? « Show Less
2183612
I suppose you have to buy new cartridges. I hope you like your printer better than I like mine. Mine sounds like a truck starting up when I use it.
437819
I have not had this problem, when my ink runs low I pick either blk or color to make my copies. The printer has 2 black so it should still work, try pressing the color button to copy.
1103852
My printer stopped printing in black and white and will only print in color. I have never experienced anything like this. I've cleaned the printer head and run all diagnostics available and nope. It was great when it worked but this printer is only two years old. The hell.
992613
Had one black cartridge that appeared possibly defective. Just let printer do a cleaning and all was well. Hope this helps.
1040563
Check your cartridge holder. If your black one is larger than your colored cartridges you should be okay. There should have been a little color card that came with your printer that states the cartridge to use, ex: hp564/564XL
1612755
You will probably have to buy a new printhead. The company misleads customers by advertising that "you can save on printing and ink. They don't tell us that it uses both cartridges to print in color and in black only too. If you don't use it frequently it will start to malfunction. I put a brand new black cartridge in and I barely used it when it malfunctioned because I didn't have a color cartridge. Not pleased with this product!
1114770
No. It will not. It has been our experience that if you have to replace one, you will have to replace all of them at the same time in order to print. It will not print "in black ink only" if a color is low/depleted. So, if you print mostly with black ink. I would highly recommend buying the smaller color cartridges and the XL black.
1114771
Rena is wrong. It will print "Black" using the Color Cartridges in a" run out situation". You can replace individual cartridges . It is not necessary to replace them all at a time. Replace as they run out.
58463
No, if any of the color cartridges are empty it doesn't print black (as in text). It doesn't print anything. p.s. Just happened to notice the black print option on the actually printer, and tried it out (the printing option is the only one that doesn't seem to respond to this option) but copying certainly did. Sorry for the incomplete answer.
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
1622498
Revised: The first black cartridge didn't work. I initially assumed they would all not work, but figured that for $20 I wasn't going to bother trying to return them, so I tried the second black cartridge and two of the colored cartridges and they all worked.
433872
Sorry to say that I had the same problem with the color cartridge. The Black Cartridge works as far as printing, but it's unable to track how much ink is available.
2008952
I'm not using your Back Ink Cartridge yet, still have Black Ink. There is problem with Ink at this time. Thanks
1120326
The black color is from a black cartridge and can print black only if necessary
300439
I have printed in only black and white. Just now, I removed the 3 color cartridges, and it would not print. May be missing something, but I think all the cartridge slots must be filled.