We bought two in April 2013 and both busted the hose within 5 days of each other. Is the hose under warranty?
395083
I don't remember. Just threw away the paperwork. You can return things to Amazon for 30 days.
818185
Yes, we had the same thing happen to us with the (blue) colored hoses. This season we purchased a new an improved (green) colored expandable hose and it is working out great (so far). Our hose get's used about every other day. I hope this helps.
469557
Don't waste your time on answers from people who admit they have no idea. There is definitely a lifetime warranty and Gilmour honors it. You don't have to save the packaging or receipt, either. As someone else mentioned, you just snip off the end and send it to Gilmore. If they verify it's theirs, you get a new one. Over many years and many hoses used in blistering hot cdx, I've had three fail. Two were replaced without question. The third Gilmour said was not theirs. I believe they were correct.
742260
HI,There is a Limited 5 Year Warranty. Let me know how I can further assist you!Rishy
205391
Yes you could, BUT it busted yesterday. I think these hoses are doomed. This hose was my last one to purchase, unless they make significant improvements.
1477526
I agree with all of you. This pocket hose is a piece of CRAP!! I replaced TWO of them this summer, and now the third one just broke (split at plastic connector and hose). I tried to duck tape-did not work. Anybody else notice that it works for about 2 months, and then breaks after return date? Amazon should remove this from their inventory and issue credit past return date!!
406641
There is no mention of a warrantee on the box nor the literature that was in the box. I have expanding hoses for two years and from my experience I see no reason that I will get several more years of service from my four hoses. It is very important to relieve the pressure on the hoses when not in use especially if they are exposed to the sun for any extended period of time. In the winter I store all of my hoses in the garage.
384458
I'm sorry Tom, I can't answer the questions you asked. I can tell you that after giving the hose a glowing review I've completely changed my mind. The hose blew a hole near the very end. It supposedly has a life time warranty so I contacted the manufacturer and they never replied. Do yourself a favor and buy a heavy duty hose that costs but lasts......~ c
2201785
Contact JGB Enterprises. They will send you a replacement hose, usually no questioned asked. Unfortunately, they all burst. I had 9 of them and all 9 (over a period of a year and a half) burst. They said it was a manufacturing flaw, but the replacement hoses burst after 6 months of light duty use. The replacements for the replacements burst after 4 to 6 months after that. The material this is made from is just not sturdy enough to handle the pressure. I always drained it before storing it, but it bursts when you use a hose end shut off sprayer. If you use it for a sprinkler or without a sprayer that shuts off, you might be in good luck and it will last for a year or so. Contact JGB Enterprises. They will send you a replacement hose, usually no questioned asked. Unfortunately, they all burst. I had 9 of them and all 9 (over a period of a year and a half) burst. They said it was a manufacturing flaw, but the replacement hoses burst after 6 months of light duty use. The replacements for the replacements burst after 4 to 6 months after that. The material this is made from is just not sturdy enough to handle the pressure. I always drained it before storing it, but it bursts when you use a hose end shut off sprayer. If you use it for a sprinkler or without a... » Read More Contact JGB Enterprises. They will send you a replacement hose, usually no questioned asked. Unfortunately, they all burst. I had 9 of them and all 9 (over a period of a year and a half) burst. They said it was a manufacturing flaw, but the replacement hoses burst after 6 months of light duty use. The replacements for the replacements burst after 4 to 6 months after that. The material this is made from is just not sturdy enough to handle the pressure. I always drained it before storing it, but it bursts when you use a hose end shut off sprayer. If you use it for a sprinkler or without a sprayer that shuts off, you might be in good luck and it will last for a year or so. « Show Less
2206575
Although I am not the seller, I had the same problem with this hose. The company did not send me a replacement although they told me they would. I will not purchase anything from them in the future.
1314130
Oh, I'm sure there's a warranty, but you'd be dealing with the manufacturer directly, and for something that costs $20, how much time and effort do you want to put into getting them to follow through on the warranty? For me, that is zero time and effort. I went out and bought a "regular" hose for less than the shrinking hose. Lesson learned.
2163344
The one I bought today says that it has a five year warranty. They must have increased the warranty.
336114
I am having an issue with mine that I just purchased. One of the units worked for a day. I feel like I am getting the run around from the seller. Once its resolved I will update. There is no "real" warranty information in the package.
1314125
I bought mine from Walmart. With a receipt they accepted the return twice, two hoses similar issues. The hose is junk, to many customers with the same problems.
1091959
No warranty from manufacturer that I know of. I've had mine 3 weeks. Last night it blew a hole. Today I returned it to amazon within the 30 day return window. I guess amazon guarantees it for 30 days, then we are on our own. Once I get refunded, I'm going to try another hose. It really was very handy.
671090
Sorry to say, my first hose by the second day had two small pin hole leaks and that afternoon the hose totally bust near the collers while I was rinsing of the salt water from my boat. After that I thought maybe it was a fluke and I did get the one with the brass fitting, but it lasted 7 days. Like I said there is a warranty, but it's not really free replacement if you have to pay S&H every time. And besides if it keeps breaking? who in the world wants to keep returing it? It's to bad, because it is a great idea for a hose, just not strong enough with the current materials.
904764
I gave a couple of those hoses to my sister-in-law as a gift. The "nozzle" end blew off in her hand. By the time that I retrieved the hoses and tried to get my money refunded from Amazon, I was informed that the "refund" period had expired.