what kind of warranty do I get with this...and is it really from otterbox or is it a knock off...the lifeproof case I bought was a counterfeit
364475
I'm unsure of warrenty, you'll have to check with otterbox------------and yes it's a genuine otterbox--------checkon otter box website for helpfull vidios on this product
364476
I don't know about the warranty but if you buy from amazon and not a third party seller it won't be a counterfeit.
364477
Mine came packaged in an otterbox box and has the otterbox name on the back
364478
Hi Debra, The one Otterbox Armor series case I bought was legit. Since it's working nicely for me, I didn't need to return it so I'm not sure what sort of warranty is available. However, I'm sure Amazon would back up your purchase should the product not be what is described.
364479
It is really an otterbox case. It comes in official otterbox packaging, and is identical and marked like the ones I've seen in the cell phone store.
364480
Mine was authentic.. Did the whole water submerging test.. If it was not authentic i would have returned it to amazon directly.. I bought a lifeproof too.. How did u know that ur lifeproof was counterfeit? I got mine from Ebay
364481
I'm not sure about the warranty. I returned mine to Amazon within their 30 day window and received a full refund less about $6.00 in shipping costs. It was a true otterbox case. Not a counterfeit.
364482
Idon't know what the warranty is,papersgot misplaced. The product is genuine Otterbox, with holographic sticker on the box. If you've got a $600-$700 i phone and you bring it outdoors, this product is well worth it. Apple warranty does not cover the phone when it gets smashed on the garaged floor (like I did)!
364483
As far as I can tell it is from Otterbox. The packaging matches what it looks like at Best Buy. I have always bought my Otterbox cases through Amazon and have even had warranty replacement from Otterbox on those purchases. The warranty info is here http://www.otterbox.com/warranty/warranty,default,pg.html. I have had to request warranty service on Defender series before but I have never had a phone break while in an Otterbox. The Armor series appears to be a good and durable case; my issues with it are more cosmetic and daily usability. I hope this helps.
364484
You get the Otterbox warranty see the Otterbox website. If there is an issue you take a picture of the problem along with the serial number and where you purchased it, send it to Otterbox and they will fix the problem. Mine is a genuine Otterbox.FYI, these are a lot more user friendly than the Lifeproof cases
1571026
I bought this case for my son for his birthday last year. We had a problem and called Lifeproof. They asked for the serial numbers inside the front and back of the case. They said that this was not a LifeProof case and that Amazon was not an "authorized" dealer of Lifeproof. We were able to return it to Amazon for a full refund. This may have been an isolated incident?
730615
This particular one for sale is not a true LifeProof case. The box states it is a "contradiction". No where in the material posted here on Amazon states that fact.
1586061
it doesn't matter the company doesn't back their warranty of it being waterproof....I purchased mine from Verizon and jumped through all the hoops to register my case~ 11 months later I TRIED to submit a claim and Lifeproof cancelled my registration! didn't know they could do that but they said I wasn't able to prove my phone was actually in the case! BAD BAD BAD....not sure why they would think I would waste $80 and then not use their case for my phone.....they suck!
1801397
Hello and thank you for your inquiry! The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty. Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any further questions or concerns you may have. Thanks again for your interest in our products. Have a great day! -- LifeProof
1139022
Yes always call life proof and give them the serial numbers to check that it is real.I bought mine from amazon and it's a counterfeit
847543
There are quite a few disclamers in the fine print of the warranty but I did not see any that said you had to buy directly from them or excluded Amazon. One of the stipulation if a remember correctly is that you must water test the case every 30 days which I cannot realy picture anybody doing. Personally I spent almost 2 hours on the phone with Lifeproof to get them to honor their warranty on one I bought dirrectly from them and then had to pay the return shipping cost on a case that was a week old. Amazon was no problem and nobody beats there price that I coul find.
847617
I would say that a warranty, if any depends on who is selling it. If they are a Lifeproof authorized retailer then you should be ok (a manufacturer generally has a spot on their website to find their authorized retailers). Otherwise I'd look into the seller's info and see what you can find out. A quick email might be the best way to find out about warranty info from a third party seller.
1096837
Hello, The only way to know if you are buying an authentic LifeProof case is if you are buying a case from a storefront that says "Ships from and sold by Amazon.com" or "Ships from and sold by LifeProof". We are the manufacturers of this case and we distribute to Amazon.com. If you purchase from either of us, you will be receiving an authentic case every time.
1777146
i have already answeresd this and even emailed customer service!! It was a FAKE!!!! it broke after 3 mo and when contacted lifeproof they verified it was an imitation!!! the seller is selling fraudent goods!!!! EXTREMELY upset!!' fraud fraud fraud
953692
Lifeproof and otterbox both come with lifetime warranties. You have to sign up for them on their websites when you get the cases with the serial numbers. With lifeproof, you send the broken part in when they send you a new one.
2179331
I have owned both this and a real lifeproof. It's a generic version of the Lifeproof case wich are waterproof dust proof etc. I bought a white Gearonic one that did not allow the phone to function right meaning you couldn't type right, the person couldn't hear you on the other end and it covered the front camera. :( good idea but manufactured poorly. Save your money and buy a real lifeproof. But yes it seems to have all the same protection qualities, though I didn't test the waterproof I'm too chicken
1801392
Hello and thank you for your inquiry!The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty.Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any further questions or concerns you may have. Thanks again for your interest in our products. Have a great day!-- LifeProof Hello and thank you for your inquiry!The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty.Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any... » Read More Hello and thank you for your inquiry!The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty.Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any further questions or concerns you may have. Thanks again for your interest in our products. Have a great day!-- LifeProof « Show Less
604572
Not 100% sure, I think that you should have some kind of warranty check with the manufacturer(otterbox). hope this helps
1139021
Yes. It is counterfeit. I just received my case today and when the speaker was distorted called Lifeproof who verified that the three serial numbers were fake. It was shipped and sold by Amazon.
1274625
The one I bought did not come in a real lifeproof box. I had 2 other people order them (daughter and husband) and they did come in a lifeproof box. Each case lasted about 2 weeks. Right out of the box it is hard to hear and the case pushes buttons. :(
1459495
The plastic broke on the case. I called Otterbox to do a warranty claim. I had to send them pictures or the broken piece and the inside label. They them told me that it wasn't covered under warranty because it was not a genuine Otterbox case.