why does my hp photosmart 7520 keep saying paper jam but there isn't any paper jammed
388289
I bought one of these printers a couple of years ago and had problems from the beginning - constant jams, all kinds of sounds, etc. finally threw it out and bought a Epson Workforce which has operated perfectly for two years.
388290
because it is a piece of junk sorry to tell you that but that's what I found out and they would not replace it I still fight with mine all the time
388291
I don't know about paper jamming, but this printer model just seems rife with problem after problem - whether hardware or software in origin. To be blunt, it is a dog, and I am now loathe to buy any more HP printers or computers. My step-mom just gave up and replaced hers of this model... barely two years old. At that rate, it is an extremely expensive personal printer when you consider the purchase price, HP ink cartridges that the thing won't accept, and that it was for home use - not high usage.
1623819
We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple pieces of tape which I hadn't removed from the insides but were clearly not meant to be there. We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple... » Read More We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple pieces of tape which I hadn't removed from the insides but were clearly not meant to be there. « Show Less
541417
Franklin, I bought this printer a year ago and my problem is annoying paper jams, over and over and over..... which means I have to remove the back and extricate the paper. As far as your print head is concerned, I experienced that once. I turned off the power, unplugged the printer, removed both cartridges and waited about 20 minutes before powering it up again. The printer seemed to recognize that it was missing the cartridges and immediately rebooted to receive them. In the final analysis, I have regretted this purchase.... good luck. BILL
1693031
I have been researching this and even coming from the HP Forum help section, there seems to be no fix for this. It came to a dead end of confused, tired, and impatient users who demand an answer but yet to have receive one. The best they could come up with is revert to the previous windows which I wouldnt do just for a photo printer. I would just utilize the card slots. Sorry and I hope I helped a little if any at all.
229726
I have had the same issue you must pull out will disconnected all the little papers that are stuck in the rollers that do not fall into the bin then it will run smooth again until you have to repeat the process.
2208091
I just got my lexmark pro 705. I tried to print business cards (Avery 8873). It has trashed every sheet, refusing to load it. The printer goes ahead and prints on nothing and then when it tries to kick out the paper it indicates a jam.
1118183
Have you tried unplugging the unit for a few minutes and let it reset when turned back on? Try cleaning the contact points on the cartridge and the printer with a touch of alcohol on a q-tip, let it dry before putting it back in the unit.
1256967
The only time the printer jammed was when I tried to print on INKJET photo paper, not LASER photo paper! Trust me, lesson learned!
196576
I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so... » Read More I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... « Show Less
1815884
I am having the EXACT same issue - jams after printing the 1st page. Called EPS customer support. They were nice, polite, and are sending me a replacement.
1310191
I have a HP Photosmart 5520; the black worked but the others shut down the printer.It said they were start up cartriges and could not be used again.
1623817
Sounds like you need to have a technician check it out. I have had this printer for a little over 2 years of daily office use and have never had a problem with jams unless I try to stuff too much paper in the bottom tray.
214175
Firstly, never, ever turn it off. If you do, say there is a power cut when it is printing, the teeth in the cubes will jamb and the cost of repair is more than a new Samsung printer. Secondly, paper jams are frequent. We could solve this for a short while by cleaning all the rollers and making sure the sensor was clear. But it would soon happen again. Any paper less than 22lbs fails continually. We ended up using 25 lb paper to solve the issue for longer periods.
192616
The one that i have is not working either, the paper is not rotating at all, i still have it but purchased a canon, that ive had no issues with!
709815
I have not had that problem with this printer. I have only had one paper jam and I use this printer weekly and my step daughter uses it as well.
65419
I don't know. I became so disgusted with this printer always paper jamming that I got rid of it.
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.