I cannot get this to work. The software player you are supposed to use doesnt function and cannot sign in to at all.
63501
When I had a problem with mine, I called customer service - they were very nice and helpful and and walked me through a software upgrade and a reboot.
1963536
I purchased this and still cannot get it to work. It does not show up clear even at close range. The menu won't change even with the remote. I do not advise purchasing.
1884953
I couldn't get anything on it to work except youtube. I sent it back and am waiting for my refund. I spent a week dealing with customer tech service at Little black box. Nothing they had me do got it to work. Good luck.
1867463
I've been having a hell of a time trying to get it to work. No luck so far.
1314280
U can't really do anything w/ it. I gave it away becuase it refuses to downloaded even approved software and freezes and glitches out anytime your doing anything on it for more then a few minutes. I just bought it to use as a remote 4 chromecast and it cldnt even do that
200264
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --&gt; Can't use or login --&gt; Can't get replacement because not logging in. Go figure.
895195
Honestly, I don't think anything will work with this thing. My advice is look for another player even if it cost a few extra bucks. I've had several different people who actually work in this field try & get this player working with no luck. Not sure if U read my review, but the first clue that I had bought a piece of junk was taking it out of the box the remote which is rubber was broken in two. Save Urself the aggravation & buy a different player. On top of everything else, it cost more to send it back then I paid for it. I complained to CS & they more or less said 'sorry bout Ur luck'!
200265
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --> Can't use or login --> Can't get replacement because not logging in. Go figure.
1352239
no functionality at all. You have to activate the bridge remotely through the website and only after you have an active subscription
1993201
Amazon is a problem with this player. My player does not support it at all.
1792333
I don't know. Could never get software to open. I purchased software but it only had trial version key to open. Contacted support and was given another key code that when plugged in said I needed to purchase a license to run the software. Did you get yours to work or are you looking to buy? If you haven't bought it yet I would say don't.
2265920
It doesn't appear to be able to with the software provided. You probably can get it to play if you purchase something like Arcsoft's total media player software, another $60 or so. I gave up after downloading few freeware programs and it still wouldn't play commerial Blu-ray discs & returned the player, as the item's decriptions never mentioned that problem beforehand.
1019660
I am pretty sure you are out of luck. The company seems to have gone under and at least my version of the software needs the internet to get fully authorized to run.
884665
ah... have multiple droid devices - ipad, etc - changing extension will not resolve this - it is a codec issue - installing vital player on my other droid devices resolved this issue
672472
I had the same problem. Sorry, no, I cannot help. I'm considering reinstallation of the software.
388397
syanchuk@inmusicbrands.com Tried to help me with my problems. Warning!!!! software for this device caused me many problems on my computer. If you get bit to work properly I would be interested in what you did
687177
I'm about ready to give up as well. I just got this player, I updated the firmeware, and now I can't even get into the stupid Media player!!!!! I'm almost ready to take this back to best buy and get a different one. Do you have to restart the computer after the update? I'm going to try that and see if that doesn't work.