How do you get CEVA White Glove Delivery? CEVA delivered my Samsung A550 a few days ago, and insisted they never do set up, never take away the box - said they weren't trained to do that. I'm getting a second Samsung delivered in a few days. What can I do to get the good care CEVA is supposed to deliver in their "white gloves"? Do I call Amazon?? Thanks! How do you get CEVA White Glove Delivery? CEVA delivered my Samsung A550 a few days ago, and insisted they never do set up, never take away the box - said they weren't trained to do that. » Read More How do you get CEVA White Glove Delivery? CEVA delivered my Samsung A550 a few days ago, and insisted they never do set up, never take away the box - said they weren't trained to do that. I'm getting a second Samsung delivered in a few days. What can I do to get the good care CEVA is supposed to deliver in their "white gloves"? Do I call Amazon?? Thanks! « Show Less
368878
Oh just wonderful! I have a 245 lb. elliptical arriving before 12/17/09 by CEVA.....I am not looking forward to this if they just drop pkg. at curb....I'm 125 lbs. and highly doubt I'll be able to move the thing! I'm so glad I googled CEVA which led me to this page....I will be better informed when speaking with company to arrange delivery.....
368879
They don't set it up, however they are suppose to unbox it and place it on a stand if you have one.
368880
I was very annoyed with my delivery from CEVA!! I now have a 200+ pound elliptical sitting in my garagebecause the driver wouldn't even consider rolling it around the side of the house, on his pallet jack, andthrough my double door to the basement. It would have been quick and simple!!
368881
You dont want the white glove service. My experience with CEVA has been deplorable, and I hope that I never need to deal with this company again. I wish Amazon would just use FedEx or UPS, and maybe then we could get some good service...
974802
CEVA for me was excellent. I was even offered early delivery. The TV showed up on time and in excellent condition. My driver did everything he was supposed to do. He brought the box into my house, unboxed the TV, attached the stand and waited until I hooked up my source components to check out the TV. He was fast, efficient, courteous and knowledgeable. He also hauled away the box and all packing materials. I guess it is just the "luck of the draw."
2096334
FYI - I talked to Customer Service and found that Amazon received a shipment in mid-December. It's hard to say which type that would have been, as I haven't seen anything from Logitech that says exactly when they cut over to BCD 9 units. Amazon ships units from multiple locations, and each of them do not necessarily ship older units first (ie, they are not FIFO), so there's no way to predict which type of unit one would get if an order were placed today. Also, Amazon cannot open boxes to check the BCD for us, apparently due to agreements they have with their suppliers. So unfortunately it seems the only way to improve the probability of receiving a newer unit (from Amazon) is the passage of time - a month or two was suggested, but there are no guarantees. I assume (but have not confirmed) that Logitech's on-line store would be shipping BCD 9's now - if you don't mind paying list price, of course.
1954668
Hi Russ. Thank you for your inquiry on the Howard Miller Cognac wine cabinet. Yes, we offer free White Glove delivery, which means they will bring it into your room of choice, set it up and inspect for damage, and then remove all packing materials. It is currently in stock and ready to ship. Let me know if you have any other questions at all.Regards,BarbaraWeatherBuffs(928) 635-1088
2259073
Good Afternoon, Thank you for your email. I can confirm that Amazon do over estimate delivery times and the times can be quite long but usually the date of delivery within the UK is 3 to 5 working days. Kind Regards Amy
1336916
We also had same problem and received tv with shattered glass which was delivered by Ceva. They did not offer to open the box or install tv. Unfortunately we were out of town so we did not open tv until after return window expired. When we did we were shocked to see the screen was damaged. We almost had no hope but Amazon was extremely helpful and they agreed to replace it. Highly recommend buying warranty with TV.
399264
Hello, Just received mine. They used a freight co called Ceva. Driver was very nice and wheeled it into my garage. Very satisfied with the delivery service.
1680721
I called Samsung and was told by their rep to contact Amazon and have them sendme the gift certificate voucher with my order. (I just oredered the Samsung TV through Amazon a couple of days ago.) When I called Amazon, however, I was told they had no idea what I was talking about, that they have no such offer in effect. It might be possible to get the Gift certificate simply by sending your receipt and the UCC (barcode number) directly to Samsung. I think that's what I'll try to do.
1941757
These are Drop Shipped as are most of our products, direct from the Distributor. I was waiting for some answers from them on other issues today but they never did get back to me. So did it come in just a plain corrugated box or in some other manufacturers packaging? I can't imagine, as large and respected as this distributor is that they would ship anything but the genuine article. Maybe it had something to do with the shipping container and the fit. If you just received it and think that it is not genuine or you may want it replaced, do not use it for now if you have any reason to think it might be returned. I won't be able to reach them now until Monday and if need be I can have them call you to explain. I really don't think there are any knock offs or other brands of that product but we can ask them. Are there any other product numbers, embossed markings that may indicate the brand? There is an SKU for it but I don't know if it is embedded in the material or not. Let me know if you want me to continue to verify this and I will get with them and then back to you or have them contact you. Thanks, Bob Sex-Trix
1977730
Hello Margaret. If you order from Toscana yes. However, we normally don't set it up without charging for White Glove Delivery.
376365
I am ordering my tv very soon and it's good to read more positive reviews about CEVA. The few negative ones I have read were nothing to complain about. They give a window of a few hours where with UPS the window is from 9-7! The last 3 times I have gotten up at 9 in the morning in order to wait for a package to come they don't get to my house until 7 or even after. The one time I slept in they arrived at 930 with a desk weighing 180 pounds and only the driver to deal with it! These were not orders from Amazon but I am looking forward to a more pleasant experience with CEVA and actually knowing where my package is. I am ordering my tv very soon and it's good to read more positive reviews about CEVA. The few negative ones I have read were nothing to complain about. They give a window of a few hours where with UPS the window is from 9-7! The last 3 times I have gotten up at 9 in the morning in order to wait for a package to come they don't get to my house until 7 or even after. The one time I slept in they arrived at 930 with a desk weighing 180 pounds and only the driver to deal with it! These were not orders from Amazon but I am looking forward to a more pleasant experience with CEVA and actually... » Read More I am ordering my tv very soon and it's good to read more positive reviews about CEVA. The few negative ones I have read were nothing to complain about. They give a window of a few hours where with UPS the window is from 9-7! The last 3 times I have gotten up at 9 in the morning in order to wait for a package to come they don't get to my house until 7 or even after. The one time I slept in they arrived at 930 with a desk weighing 180 pounds and only the driver to deal with it! These were not orders from Amazon but I am looking forward to a more pleasant experience with CEVA and actually knowing where my package is. « Show Less
1216822
Sorry Kendog... Delivery is to the curb front entrance, if you need delivery to the apartment then call the vendor to arrange white glove service if they can provided.
1355384
I ordered it on may 26. the estimated delivery date was may 28-june 3. BUT still i am waiting. i bought it from buy.com seller. i sent them email and asked "when will it be in stock" and they replied "your ordered has not yet been shipped". what a great answer and customer service!! i am a network and software engineer and my old laptop died thats why i am buying a new one.. lots of projects waiting me and i m in a big trouble because of this delay problem. i really really like and trust amazon and buy .com and order lots of things every year but this time it is totally a big disappointment !Is there anyone else ordered from buy.com and still waiting ? I ordered it on may 26. the estimated delivery date was may 28-june 3. BUT still i am waiting. i bought it from buy.com seller. i sent them email and asked "when will it be in stock" and they replied "your ordered has not yet been shipped". what a great answer and customer service!! i am a network and software engineer and my old laptop died thats why i am buying a new one.. lots of projects waiting me and i m in a big trouble because of this delay problem. i really really like and trust amazon and buy .com and order lots of things every year but this time it is totally... » Read More I ordered it on may 26. the estimated delivery date was may 28-june 3. BUT still i am waiting. i bought it from buy.com seller. i sent them email and asked "when will it be in stock" and they replied "your ordered has not yet been shipped". what a great answer and customer service!! i am a network and software engineer and my old laptop died thats why i am buying a new one.. lots of projects waiting me and i m in a big trouble because of this delay problem. i really really like and trust amazon and buy .com and order lots of things every year but this time it is totally a big disappointment !Is there anyone else ordered from buy.com and still waiting ? « Show Less
688523
The $849 price on Amazon does not include inside delivery or assembly. That type of delivery service is available for an additional fee. Email or call us if you need that service and we can create a listing on Amazon that includes white glove service (inside delivery and assembly).
1355888
Odd you should mention that, similar thing happened here. First I had an estimated delivery date, applied certificates, and then it went back to out of stock. The original response from Amazon made it sound like an unexpected supply issue on their end. I e-mailed Amazon again to try and get a better answer.Rather frustrating, especially when it pops up as in stock sometimes, only to be from ANTOnline and not Amazon.
1618329
The first couple of flat panel displays I bought I always made sure to add "White Glove Delivery", and it was always the same run-around of the Online Store promising one thing but the Shipper fulfilling the order delivering a far different experience. Don't expect any set up from a Delivery Service/Freight company. Just be thankful if they carry it in the house / apartment for you. The first plasma I bought didn't even get that far.It's not a big deal, and I'll continue to buy TVs online because the price is superior, but I'd wish Amazon would communicate a little better with their Carrier contractors and tell them what is expected of them. Or, alternately, just stop promising what Carriers refuse to deliver. The first couple of flat panel displays I bought I always made sure to add "White Glove Delivery", and it was always the same run-around of the Online Store promising one thing but the Shipper fulfilling the order delivering a far different experience. Don't expect any set up from a Delivery Service/Freight company. Just be thankful if they carry it in the house / apartment for you. The first plasma I bought didn't even get that far.It's not a big deal, and I'll continue to buy TVs online because the price is superior, but I'd wish Amazon would communicate a little... » Read More The first couple of flat panel displays I bought I always made sure to add "White Glove Delivery", and it was always the same run-around of the Online Store promising one thing but the Shipper fulfilling the order delivering a far different experience. Don't expect any set up from a Delivery Service/Freight company. Just be thankful if they carry it in the house / apartment for you. The first plasma I bought didn't even get that far.It's not a big deal, and I'll continue to buy TVs online because the price is superior, but I'd wish Amazon would communicate a little better with their Carrier contractors and tell them what is expected of them. Or, alternately, just stop promising what Carriers refuse to deliver. « Show Less
1489195
Someone answered my same inquiry saying that it was only delivered to door. This is not good - the Queen size weighs over 200 lbs. I already own one which was delivered via White Glove and 2 burly men had considerable difficulty carrying it. You also have to remove all the interior "guts" of your existing bed, as the unit sits independently on your floor. I see that some other supplier does charge $200 for White Glove Delivery. Buying directly from Leggett Platt is probably a better idea.