Why does one of the lights not come on when using the remote
370638
Maybe the battery in it went bad. All of ours eventually did and I was forced to throw them all away. Tried new batteries but they wouldn't work either. We heard each one pop.
370639
Ummm, did you check the battery? :) Does it come on when you press on it? If so, maybe you blocked the IR receiver in it?
2184961
There's 1 red light at the top of the remote that lights up when any of the buttons are pushed.
323748
There is a reset hole on the back of the main unit. Get a pin and put it in the hole and press down gently. Make sure the batteries are in correctly on the remotes and the main unit. That should take care of your problem.
1791751
I have found three possible causes...1) I found the wires on the back seemed loosened. Once tightened everything started working fine but I did have to keep an eye on the wires. 2) The batteries on my remote were dying.3) Light at the end of my remote had something strange on it blocking the ability for the blue ray to pick up the signal. It could also be the remote has a problem with one of the buttons or electronics inside.
659333
First, make sure you remove the plastic insolator where the battery lives on the remote. Second, check each strip individually connected to the ir box and power supply, make the arrows line up on the connectors for proper continuity. Use the remotes on/off button to activate the strip, then try each color by pressing the corresponding button on the remote. If things don't light, disconnect the connectors, turn one side and reconnect ..... do they light now? Last, you can not piggy back more than one 16 foot strand of LED's to one power standard power supply, there are other accessories to purchase to boost the power.
776828
It is supposed to work that way and does so when it works. It doesn't necessarily work properly. I find myself having to play with the switches to get them to turn on/off the lights
425294
It may be as simple as making sure the little switch on the bottom is set in the right position. It should be in the middle. If it is even a little to far to the right or left the remote won't work. Also I found when the batteries in my candle were getting low the remote had a hard time turning on the candle. It may also be a problem if something is in front of the candle blocking the signal. These are the only suggestions I can think of. Good luck!
30218
There are dip switched in the remote make sure the set the same as the ones in the light I have never opened the light so I am not sure where they are located.
1425345
The remote is not back lit. Some of the main control buttons will flash to tell you what mode you are in when you push a button, but that is it.
1596893
If I remember I think you have to push and hold the power button until the remote turns on. I hope it helps. Good luck.
2273413
The power light (green LED on the right side) does not turn on when I plug my unit in either. It is necessary to press the On/Off button on either the remote control or the unit itself before the light comes on. On my unit, quickly pressing the On/Off button on the unit and releasing it does not light the light; I must hold the button for 2 to 3 seconds before the light comes on . Try holding the button for several seconds.
2079121
Check the battery in the remote. I think it's a cr2032. Replace it and see if that helps.
546019
Check the battery. One of my remote stop working also but for all three to not work is kind of unusual.
1759289
Sounds like the remote has a software problem that is affecting the battery. Try updating the firmware first then test it out with a new battery replacement.
397895
If you use the remote to change color then use the remtoo turn off the light when you again turn the light on it will come on using the same color set when turned off. If you remove power to the light it instead come up in the fade cycle mode.
716979
I would make sure the candle had good batteries and was switched to the "on" position. Also check to make sure the plastic tab protecting the remote's battery has been removed so it will turn the candle on and off. If it still does not work, the remote's battery may need replacing.
546017
I haven't had any problems with mine. There is not a light on the remote that comes on. I have also used other remotes and controllers with mine.