I found the brush caved in and broke. Anybody else this happened too?
389946
To be honest I haven't really used mine that much as I'm still getting used to it. If I find that I have that problem after using it for awhile, I will let you know. I would think that the seller would give you a refund.
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
1011588
We had this problem with ours after about 4 years of use. We decided to replace it. We never did find the cause, but narrowed-it-down to either the switch (the brushes will only spin if the handle is in the "reclined" position) or the part that moves the brushes themselves. Our brushes would turn if moved by hand, but eventually failed to move on their own.
1813324
No That part of it works well. I only had my brush for 5 months and it stopped working. I have to send it back to the manufacturer and they will fix it or replace it. I have to pay to send it back.
1957423
It happened to me too. Pull it really hard from the part that looks like the purse handle.
1647529
I have had the same problem no matter what type of brush I used, I swish mine in a little bleach, once in a while, keeps it clean through and through and stays in top condition. Just rinse it well.
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
2120785
I believe the brush head has standard threading. You should be able to buy a replacement handle from any local hardware store.
753833
Not sure I haven't had that problem. The one time it leaked at the top I realized the little rubber stop had come out. Thank goodness the little rubber piece was sitting on my desk. I put it back in and no problems since. I'm so sorry you are having issues ... I love mine. Maybe try taking a soft 'old' toothbrush and make sure all the screw together parts are clean.
2261842
Only recently, the tangling brush attachment has started falling off on ocassion. I figured it was just me, my hair is quite thick.
1732843
It's too new to see if durable but I brushed the brush with my hand and seems that got out all the loose hair
1737481
Ditto, worked great initially. No one In town knows how to fix mine.My husband watched the lift brushes and noticed they were not moving up and down so he ftled a little bit of the plastic and it is working now.However we wait every day for it to die.
1300273
When the brush no longer preforms properly You should replace it. All depends on how well you take care of your stuff.
1139807
I had the same experience and then mine quit entirely. I had to pay to return it to 47th Street Photo since it was not fulfilled by Amazon. They sent me a new one after about a month BUT I don't expect this one to last more than 6 months. It will never last long enough to use the brushes that comes with it.
1175756
Hi! Is it all the brushes or just the large brush? My fan brush shedded a lot but I didn't have issues with any of the others. With the large brushes you can literally brush them with a hair brush to free the loose bristles and then shake them firmly a few times. If its ALL the brushes, you might have gotten a bad batch. I would suggest contacting Amazon or Shany to see about a replacement set or refund. Hope this helped!
292421
I have never replaced mine but I am sure you can buy replacements from Amazon that is where I would look first Then I would do an internet search. My brushes are holding up very well on wood floors if you need to clean brushes I would use a rag dampened with mineral spirits in a well ventilated room.
1982854
Mine didn't break but had a hard time making the brush fit on the dryer cylinder. Was able to get on 3/4 of the way & once it heated up slid right on. This is the third one I've owned & by far better than others.
1271732
Using a flat edge screw driver, I pushed on the plastic tabs at each end of the brush. I removed the old one and slipped in the new one. I used the screw driver because I did not have enough strength in my finger to push the tab over.