I have this and was saying today how much I love the container and I just broke the disk. Can I get a replacement?
354051
I think you would have to ask the maufacturer if you can buy a replacement from them since it is specifically designed for this application. However, I bought this as a gift for my mother and she soaks the disc and then just puts it in the container. The terra cotta disks are readily available on Amazon in many shapes. As long as they are in an airtight container, any of those will work.
2010540
My lid broke. I contacted the manufacturer, and purchased a replacement from them.
1959018
yes I am also having this problem...do we have any option to get it replaced?
1619955
same thing happened to me. i called lorell the maker of the file cabinet & they have a replacement part for the wheel.
760911
Mine was also broken. But since this was my first time ordering thru amazon. I didn't ask for a new one.
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.
1310635
I have ordered additional discs and I would suspect you can order parts also by contacting the company directly. The address and phone number is in the book that came with your machine. If you cannot find it let me know and I will look it up for you when I get home and let you know.
2144683
Mine, the lid broke after 6 months of use. I contacted the company and they sent a replacement free of charge. Contact them and they should be able to help you!
960910
Mine broke over a year ago. Thank God I got the warranty. It should recognize it as a separate drive to save one
905786
Yes to all, however mine was dead at end of one year. Disks died twice after warranty. Too expensive to replace.
267872
Not for me. My problem was that it's broken and customer service rep promptly contacted me and offered a replacement. You can try and talk to them.
1210078
Hi fellow amazon customer, i attached the the hard disk and i got no response from it. Probably the one is recieved got damaged, im in the process of returning it.
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
2218925
I have never had to replace the container, but I did get a replacement for a broken lid at the Container Store where I purchased it - they just took one off of he display.
1556884
I would try the manufacturer or any company that sells this to see if you can purchase a replacement. I wish I knew more!
1352092
Just write to their customer service asking for a replacement. Give your original order number and address wherea replacement sshould he shipped. They are pretty good about it.
2271853
I don't know if it's faulty, but I've read that others had the same problem with the disk. I just use my old bear and have no problems. I still like the container, but it really doesn't work as written.