had a grinder would work for a little while then slow down any ideas can't ask the company no way to contact them
383356
Give up. No one ever gets back. The grinder is s waste money. It will fail right away. I just wrote it off as a bad purchase.
383357
Amazon customer service should be able to put you in touch with the company. I've had mine since Aug, and it works well. Had to change the batteries after two months, but I use it a lot.
383358
mine would not work right out of the box. Had to throw it away. Pice of junk.
383359
My grinder works great. Regarding your problem, you could try replacing the batteries or possibly changing the type of salt/pepper your using. Good luck!
383360
Did you check batteries ? Some times they shake loose. I have had great luck with my new one, after they replaced it. Have had it for app3 mo.
917389
I have owned my grinder since January 2014. I use it twice every day, at least 3 times a day on weekends. I have had no problems.Yours may be defective. Definitely call customer service and give them the opportunity to make it right.
1218176
Sorry, haven't had to replace the grinder wheel. Have you contacted Melitta - https://www.melitta.com/en/Contact-Us-1613,69333.html
1501256
Ditto...the same happened to me. I had mine replaced once. I ended up giving the grinder away once I found out that this grinder can't grind fine enough for my espresso machine. The water just blasted thru the portafilter too fast even when I had grind on finest setting.
1501255
My grinder was returned within five days of purchase form this very reason. I bought a different one!
381098
I would contact the company with a complaint. They seem pretty willing to help out.
1517646
I don't know didn't have that problem I would call the company and ask them
1235550
I'm really not sure. I'm so sorry that I couldn't be a help. I haven't used ours in a couple of years but I didn't have a issue when I used it. Have you tried to reach out to the company and ask them about your issue? Sometimes they can give suggestions. Sorry I couldn't help. Best Wishes
418673
Ask someone else to try. If both efforts fail to keep it closed sak for a replacement.
1074045
The time doesn't matter. If the grinder stops when there are still beans left, you can just turn the timer again to finish it. If there are no beans and it's still grinding, you can "gently force" the timer to zero.
897066
The below comment is accurate. The people from this company are very good. I had a problem with mine not grinding and they sent me a new one.
257107
try this set the setting back to were ,hopper will drop in and grinder fits in this may help
1150306
sorry for that happening to you. i can't remember but I don't think mine arrived that way. You may have gotten a machine that someone was actually using thus the grinds all over the place. I'd phone the company you bought it from and the rancillio company.
159934
Have tried contacting the manufacturer? I would try getting a hold of them and explain the situation.
2260087
Same story, I've gotten multiple counters out of one set. The switch on my grinder went out pretty quick though. Always wants to spring off of lock mode.
1007626
I checked my instruction manual after reading your question. There is NO contact information for MTN Gearsmith; odd! I did a web search and found no contact information other than Amazon. I've never had a problem with my grinder, but now I know I'm probably out of luck if a problem develops. Perhaps Amazon could provide a contact number since it seems to be sold exclusively through them.
2237881
There is no reverse option. It does have an internal "breaker" or "fuse". If it does become jammed, the breaker gets kicked and the grinder shuts off on it's own. Once that happens, just turn off the grinder, unplug it, and then you can get into the shaft and take out the obstruction. I've only had it jam on me once but I was grinding turkey legs, bone and all. The leg bones were pretty large.