5300 is on and prints..but paper is blank. Ordered new printhead 9/3. Still blank paper. no ink is present
354707
I am sorry, I was so disappointed with the 5300 and Kodak's response I gave it away and bought an HP
1730772
My black cartridge is low right now (though not empty) and the printer is working. I haven't needed customer support at all because set up and installation went very smooth for me so I can't answer that question.
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
854564
I don't know how. I called Cannon. I was told I needed a knew printer, that the printer head had burned out. Read others on line how they resolve this issue with theirs. You might get luck. Good luck!
432976
I had s similar problem with printer not working. I ended up purchasing a new printer through Amazon. Sorry I can't help you further.
1679636
Check the new toner make sure it's installed correctly and full. I always put a piece of black tape over the sensor so I don't get that warning when it's still half full. Then I would turn the power off, unplug it for a minute or 2. Then plug it in and follow the reset instructions for that printer. They're available on line.
256821
I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does... » Read More I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? « Show Less
2210605
You can try cleaning the print heads (google the model of your printer along with "cleaning print heads" and you should be able to find instructions") and try a better quality ink. It may or may not work. It did not work for me. I ended up having to replace my printer after using this poor quality ink. Good luck to you!
1387895
Same thing just happened to mine. On-line trouble shooting was of no value. Ordering another 6150 as my ink inventory cost too much not to use.
912547
You did not provide the printer model. Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer. (ONE cartridge will suffice for this test.) If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
332531
I had a similar problem but it wasn't the cartridges. I emailed Brother from their support website and within about a day they got back to me and gave me some suggestions. I tried them and was back up and running. You might try using the cleaning function on your printer especially if you had let the ink go completely dry (which is not a good thing). It turned out to be dirty print heads on my machine. Hope you get your machine running soon.
1687886
What is the problem exactly.Put paper in it first. Then print something, put legal size paper in it and print a legal size paper. Try that first. Mine just worked
796089
Not sure with so little information. If you recently bought slme offbrand ink it may have clogged the printhead. The printer has a self cleaning mode. Look that process up online and try it two or three times with new ink. If that does not work you may have to buy and replace the printhead mechanism. That will cost close over $ 125.00 Good Luck
2210603
Take them out to see if there is any ink left...and reset them that might help.....I'm not an electronic person though so I have no idea
447617
I could not get the print heads to work and my HP Office Jet 8500Pro is siting idle. I could not find a way to make it work. I spent hours withHP tech Support and they could not help, they suspect that the print heads are defective, I wish you can help.Dov Novick at: m34fun@yahoo.com
1700074
You're not particularly clear on exactly what isn't working. For example, does the button not respond or does the page come through without anything on it? A good debugging step would be to see if it prints in black/white and gray scale. Then you would know it isn't in the cartridges. Another potentially stupid suggestion...have you tried googling the specific problem to see if others have already solved it?
2007806
I'm not sure about your particular error message. My problem was that the printer went through all of its usual motions, but there was no ink coming out of the print head (even with new ink cartridges installed). I did buy Printhead Cleaner Original, did a few cleaning cycles (the instructions say to do one - I did three) just to make sure there was no more dried up ink in the printhead, and after a few nozzle cleanings the printer works like brand new - the cleaner did work really well in my situation. For the price it couldn't hurt to try it, since if your printer is anything like mine was, there are few replacement parts to be found and nobody around cleans printers anymore. Hope that helps! I'm not sure about your particular error message. My problem was that the printer went through all of its usual motions, but there was no ink coming out of the print head (even with new ink cartridges installed). I did buy Printhead Cleaner Original, did a few cleaning cycles (the instructions say to do one - I did three) just to make sure there was no more dried up ink in the printhead, and after a few nozzle cleanings the printer works like brand new - the cleaner did work really well in my situation. For the price it couldn't hurt to try it, since if your printer is anything like mine... » Read More I'm not sure about your particular error message. My problem was that the printer went through all of its usual motions, but there was no ink coming out of the print head (even with new ink cartridges installed). I did buy Printhead Cleaner Original, did a few cleaning cycles (the instructions say to do one - I did three) just to make sure there was no more dried up ink in the printhead, and after a few nozzle cleanings the printer works like brand new - the cleaner did work really well in my situation. For the price it couldn't hurt to try it, since if your printer is anything like mine was, there are few replacement parts to be found and nobody around cleans printers anymore. Hope that helps! « Show Less