We have tried two sets of batteries and the castle is not talking. The on switch is set to on. any other ideas?
367714
I'm of no help to be perfectly honest I did not know anything about sound effects in the set I purchased, guess I need to get it out and check it out.
367715
I didn't have a problem with the set I received. If you have tried different batteries and that didn't help I would send it back. Amazon is good about returns. My grandson loves this castle it is worth the return for another one.
367716
Try and see if the red switch moves where the castle door is. The sound box is connected to it. Otherwise, I am going to guess you need to send it back for a replacement.
1044151
check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a... » Read More check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps « Show Less
1519460
i suggest you call the manufacturer. i had the same problem with my thomas the steam and go train. it worked one day. i am sure you changed the batteries and be sure the card has the computer reader on the bottom facing his connections. i am so sorry. that is all i know to do. that is what i am going to do with thomas is call the manufacturer.
999467
You might try rebooting the unit by taking out the batteries for a few minutes and then re-inserting. Be sure to re-zero the scale afterwards (and any time after you move it), and that it's on a hard surface (not carpet, for example).
2115390
We haven't had that to happen to our grandson's toy and he does use it often, so I don't know what to suggest, except to contact the Kidoozie Company. Sorry. Seems the batteries would have been the solution. If it's new, maybe send back to Amazon.
1265445
The toy is set in demo mode when you first get it; have you checked that? I bought 2 of these for granddaughters, and both of them had to have the button moved from demo mode before they worked properly. Also, you might try different batteries. Hope this helps!
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.
1596892
Make sure batteries are in correctly, then hold down power button. Good luck.
1225459
As I remember, the switch should turn it on and the arc reactor, eyes and hands should be lightned. Did you check the batteries?
667089
remove the batteries and put them back in again, it took a little bit of time to get it going but eventually it took. good luck
702526
I really don't know if I can help. We didn't receive any message like that. I would take the battery out and check all the pins. Make sure it is going into place and locking on both sides. Hope that helps but sorry, just didn't get that message.
754622
Pushing the button on the battery case is how mine turns on and off. Possibly try changing the batteries? Not sure what size it takes though.
94935
Larry... maybe try replacing the batteries first. They slide out from the bottom of the switch.
1814335
It sounds crazy, but try popping the batteries out and back in, then slide the power button off and back on. If that doesn't work, check to make sure the batteries are good. Mine has worked like a charm, but the first pair of batteries were pretty weak and didn't last long. After I switched them out, I've been shooting for months on the same batteries.
1907532
Yeah, sorry, I haven't had any issues. Like prior post said, try changing the batteries. If that doesn't work, I would take it back to the store (if you can) or call Einstein. Good luck!
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.