software supplied will not even open. Is there other software, or trick to using this software?
372428
I use ThermoHID and have used TempurUSB, both are freeware and are better than the included software. They have their issues but work. I'm running ThermoHID on Windows XP and Windows 7.
421013
Your not the first person to ask that, I have tried everything and windows 8 just won't let you use the software. Looks like I will have to contact microsoft.
349223
I used the software only for a few days and it locked up. I reinstalled and it worked for a few days and locked up. Someone said you can only install this software one time and then you need technical help from Corel. So no help with software.
1751333
No, there was no software. Tried to download via Internet, couldn't, laptop crashed the next day, hummm???
296523
I have found the software is malfunctioned and couldn't use it properly. I think it has some problems.
1927610
I have a windows laptop and used this without problem. Did you download the program for it on your computer?
607906
Send it back, and buy something that is more user friendly. My IT department could not get it to work.
2036873
I am having the same problem ... search the internet for solution ... no luck so far ... if anyonecomes across a fix, please let us know !! Many thanks.
1426021
I used Windows XP and Windows 7 and neither would work beyond learning the R and V keys. Program would just freeze up ( on two different computers) at the same point. There are clearly bugs in the coding.
1148445
I use third party software( not nero) and have no problems. Try it if it doesn't work then load or update drivers from it's software. It is pretty much plug and play.
611721
I have forwarded your request to my son in law. I purchased the item for them. It seemeed to me they couldn't make the provided software work, but they found a work-around on line and it worked fine.
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.
1773598
NO PROBLEM! Though on a side note, I have had better luck using the windows update drivers for these things than the provided software. fwiw
592509
Well, it does not seem so easy for me. It keeps looking for some .dll file and can't find it and won't download. I went I-Go and got the drivers, along with a Word file from BB on a very convoluted way of installing the drivers, which doesn't seem to work either. Obviously, I am quite frustrated. Your help or anyone's help is appreciated.
1649793
That's exactly what I had. Nopes. It should work flawlessly. May be your download was corrupt. Did you proceed as was mentioned in the link?
1544589
Hello, good day!... The Software application freezes when I access remotely, why ?.. Can you help me ?
2000638
I got it working by not running their software after attaching the device but opening the software. Not sure why this works but no problems when this is done.