Asus ADW activation is required I am not sure if this is mandatory, but I just read that you must register your laptop with ASUS.com to be eligible for their accidental damage warranty. Here is the address..http://adw.asus.com/content/adp/default.aspxIts kind of a hassle because after you fill out your product s/n and personal info, they ask you to mail in a confirmation email and a sales receipt. I mean have they not heard of email?Hey ASUS is this mandatory to be covered by the manufacturer?Oh well I guess it is worth it for great coverage for a year.Just a little FYI for all you fellow UL owners. Asus ADW activation is required I am not sure if this is mandatory, but I just read that you must register your laptop with ASUS.com to be eligible for their accidental damage warranty. Here is the... » Read More Asus ADW activation is required I am not sure if this is mandatory, but I just read that you must register your laptop with ASUS.com to be eligible for their accidental damage warranty. Here is the address..http://adw.asus.com/content/adp/default.aspxIts kind of a hassle because after you fill out your product s/n and personal info, they ask you to mail in a confirmation email and a sales receipt. I mean have they not heard of email?Hey ASUS is this mandatory to be covered by the manufacturer?Oh well I guess it is worth it for great coverage for a year.Just a little FYI for all you fellow UL owners. « Show Less
95560
What a HASSLE!! It has taken me over an hour of hunting thru Goggle to come up with a correct address to mail in the warranty registartion. Twice I have mailed it to the Nobel Drive address, and now have finally researched and tried to submit the registration on line. Unfortunatly each time I tried to register, I got a notication that my computer was purchased before 2007. It was purchased 1/18/10. I hope this new address works. Shame on a computer company for not listing the correct address on your web site! I certainly hope it will be easier to get repairs if ever needed than trying to submit a warranty registration. What a HASSLE!! It has taken me over an hour of hunting thru Goggle to come up with a correct address to mail in the warranty registartion. Twice I have mailed it to the Nobel Drive address, and now have finally researched and tried to submit the registration on line. Unfortunatly each time I tried to register, I got a notication that my computer was purchased before 2007. It was purchased 1/18/10. I hope this new address works. Shame on a computer company for not listing the correct address on your web site! I certainly hope it will be easier to get repairs if ever needed than trying to... » Read More What a HASSLE!! It has taken me over an hour of hunting thru Goggle to come up with a correct address to mail in the warranty registartion. Twice I have mailed it to the Nobel Drive address, and now have finally researched and tried to submit the registration on line. Unfortunatly each time I tried to register, I got a notication that my computer was purchased before 2007. It was purchased 1/18/10. I hope this new address works. Shame on a computer company for not listing the correct address on your web site! I certainly hope it will be easier to get repairs if ever needed than trying to submit a warranty registration. « Show Less
95561
I sent the form and my receipt twice to the address on the form and both times I got it back "Undeliverable as addressed".I'll try the new address, thanks
95562
It gets better. I got my registration card back sent back too (although I'd sent it to the address on Nobel Drive indicated on my card), and I couldn't do a partial registration online for some reason. They said I had to FAX in all of my materials, as if it were the 1990's. I thought "aren't you a computer company? Shouldn't have have email?" So has anyone gotten it back when they sent it to 800 Corporate Way?
95563
Wow! After reading all of the above and experiencing the same frustration with having my ADW registration card returned twice labeled "Return to sender--not deliverable as addressed--unable to forward", I'm thinking I've made a serious mistake purchasing my ASUS computer through Amazon!!!! I'll try the alternate address, but my time is running out for the 60 days following purchase. Has it been successful to register for this online?
95564
I did a partial registration on-line and they provided me witha different address:Attn: ASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxxxxxASUS Computer International800 Corporate WayFremont CA 94539United StatesI resubmited to that address......I guess Asus doesn't have their act together yet????
95565
http://vip.asus.com/eservice/techmailreply.aspxFor those of you having having issues this is the link I used to get mine covered. Not that it being covered has helped a whole lot. I've been trying since July to get mine fixed, and. It's now November going on December. Just be aware of this before you buy an ASUS Product.
95566
Hello, we moved facilities a year ago or so and I guess the cards never got tossed and replaced with new cards with the new address.For ADW, a card must be sent in. If you have an old card, change the address to:800 Corporate Way, Fremont, CA 94539or do the partial registration online and you will be provided the new address.We apologize for the inconvenience.
95567
Don't feel bad, I'm in the same predicament. Only they did actually cover mine after calling and emailing everyone I could find to do so. It took 19 days to turn my computer around when they advertise 3. (not including shipping) Now that I have received it back, it is still broken. So, I guess I get to start the whole process again. Never again ASUS. Never again.
399933
I would definitely contact the warranty company and ask. As I understand it as long as you bought your computer on Amazon. I am not sure there is a time frame from purchase to getting coverage but it is worth a shot. I have received great customer service from both Amazon and Square Trade. Hope this helps.
422583
i wouldn't recommand you taking apart the computer yourself since it might void the warranty, You should contact ASUS about this.
220728
The computer only comes with limited warranty. You need to get another warranty if you want to cover accidental damage
361676
Yes, The laptop is like new, brand new. It was only opened the box and turned on and off. All software is the same like a brand new Asus. The item is also on Warranty in Asus if in the future is any software/hardware problem.Do you want images of it? outside or the laptop turned on?
1335337
Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx ASUS Computer International 800 Corporate Way Fremont CA 94539 United States You must send in all your documents with your case #. Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx... » Read More Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx ASUS Computer International 800 Corporate Way Fremont CA 94539 United States You must send in all your documents with your case #. « Show Less
986562
I am from India. I had this same question while I purchased this from Amazon.com. I think some Asus rep told me "yes". After all this product is a beast. I don't think it would need a warranty due to its well build quality. Its been 6 months. No issues yet.
361673
Yes, The laptop is like new, brand new. It was only opened the box and turned on and off. All software is the same like a brand new Asus. The item is also on Warranty in Asus if in the future is any software/hardware problem. Do you want images of it? outside or the laptop turned on?
261956
this makes me feel better as I seen a number of comments that say that it wasn't after buyers checked the asus support website for the recall "http://vip.asus.com/eservice/changeSandybridge_NB.aspx?slanguage=en-us"I also have seen a number of negative comments on the perfroamnce of the laptop.I am praying that these comments are 1 in a thousand sold. I also pray that I won't be one of those "1"'s.thanks for your response
667227
Yes Asus provides a one year manufacturer's warranty, see here:http://www.service.asus.com/#!warranty/c22lj
2093256
I have had this computer since January 2014, I live in the US, and I haven't had any problem yet, but I have contacted their customer service department, they explain to me my warranty is from ASUS and it covers the computer for a year anywhere in the world. I would contact ASUS directly to confirm this, good luck.
300450
The laptop was refurbished but new. It came with 6 months warranty, dont know if it is asus warranty as i did not get a warranty card.
1335338
So I was about to buy this laptop, but I'm going to wait to see what happens. Could you guys tell me if this happened mainly because they were moving locations ( no fax at that location as Schwartz said), or because they are simply not giving warranties. I highly doubt that they won't offer a warranty for the laptops, but I just want to be sure.
1335340
I received my ADW card back as undeliverable... I admit, it was annoying that they include the wrong mailing address on the ADW card, you would think they would set up a forwarding address (I am able to figure it out when I move), but if you go to the website Deanna Morey mentioned above (adw.asus.com), you can fill out an online warranty card, just be sure to mail it in to the new address. I had no problem getting my warranty and rebate from ASUS. Their customer service has been good, but they do seem to take the full 48 hour turn-around time to respond.
100027
You can upgrade the warranty through Asus within 60 days of its original ship date. Warranties can be extended up to a year. You can also look into Square Trade Protection plans offered through Amazon.
1877730
I asked them the same question and this was there answer.. "Yes, the original ASUS warranty will cover all parts that are original in the laptop. We also have our own 3 year warranty on the parts that we install. When performing an HDD upgrade, we retain the HDD that comes out of it and install the HDD or SSD you requested."
1675624
I am the wrong one to ask. I used a Pwr+ charger for my ASUS TF300T tablet and the tablet burned out after I plugged in the charger for the first time. I asked for some assistance and to at least get some of my money back (it cost over $184 to replace the tablet). IF you use a third party charger and something happens, you void your warranty with ASUS. Pwr+ said they needed a letter from ASUS saying that the charger definitely caused the damage because that was what their insurance company needed. ASUS said they don't write those types of letters. You would think that Pwr+ would at least give me some money to help pay for the damaged tablet but they stopped responding to my emails. I will never do business with that company again. They do not care about their customers. No one else seems to repair ASUS tablets. Use Pwr+ at your own risk.