I just bought 2 of these and one of them does not slush don't understand why. Very disappointed
383336
They suck. Takes about 20 minutes for mine to even begin to form ice. Waste of money and time.
383337
You have to follow the instructions. Make sure the mug has had enough time to properly freeze. Once you add the liquid, you need to stir it and basically scrape newly formed layers of ice off the mug walls. It not only helps build the slush you're looking for, but makes more room for new ice crystals to form. And most important, look at what you're using to make your slushies. The instructions are pretty clear in saying that drinks that contain artificial sweeteners don't work very well. I hope that helps. Good luck. >:)
383338
Mine works perfectly. I would send the defective one back if you really cannot get it after following the instructions, and ask for a replacement; I'm sure they'd send you one...
383339
This is what was told to me when I purchased these and since then I have never had a problem. Make sure you leave the inserts in a deep freezer, your refrigerator freezer is often not cold enough. Also make sure your drinks are cold beforehand. We have slushes in 15 minutes.
383340
My kids used these alot last summer. We did not have any trouble with them. Remember you have to use drinks with real sugar to slush.
1374487
Maybe its frozen. Allow it to melt. I usally run hot water over it. It tends to become soild in colder weather.
1813251
No, if its relatively new I'd return it as defective. Frankly, I have not used mine this winter since it leaves so much condensation around it. I got a much smaller one next to my bed....
749960
I don't know. Mine has never shown "defrost". It shows the % humidity. I would suggest to read the manual.
96132
It's been a while since I tested this unit but it does not. I do however recommend you do not buy this unit because of its capacity and temperatures. There are better and cheaper units if there, T Fal to mention one is much better
1090293
This is the same kind of failure that I have had - twice. First time, it had at least lasted a season, worth the cost of hiring people to shovel, so I figured it was partly worth it. The 2nd one failed after 2 snows - the 2nd being the one from last weekend - just in time to fail for the current blizzard. At least that storm missed us (sorry for you guys). Bottom line - it doesn't come back. You can send it back with proof of purchase for repair under 2 yr warranty. They say they will either fix yours, or send you a refurbished replacement.
1395896
Mine is doing the same thing. I finally just stopped using the ice machine unless I need it for a one time use. Was awesome while it lasted :/
1439196
I have gone through three of them. They appear to have an issue with them. Mine lasted one month to nine months? Less than a year. Means they were bad from manufactures build date. Contact Velocity. They may be able to assist you. I smashed my third one three days ago. Made a funny humming noise and wouldn't shut off. All were famous for always freezing up sometimes for days up to weeks before it unfreeze. Good luck! We were sold defective items I suspect. By the manufacture.
145054
Hi David, According to the manual: "P1- Unit is defrosting-- Allow the unit time to automaticallydefrost. The error will clear after the unit self defrosts."
1523101
My first one had the same problem as yours. Red light on all the time, and froze! I returned it and bought another one hoping it was a defective piece.... My second one start to show signs of defective also! and this one I can't return b/c past return period. DON'T BUY THIS PRODUCT is my recommendation.
893829
I have noticed that there is "residual" ice flakes in the seems of these after a use. Therefore, rinse them off with water to melt away the residual, wipe off the excess water. put them together and put water in it. careful not to squeeze too hard which will allow the seems to get filled up with water (causing that line or crack). allow several hours to completely freeze.
1355954
Keeps cold drinks very cold 2 the point that the bottom turns slush like a frozen slurpy drink; other than that I gone them a 4 star; don't know bout room temperature drinks
1934686
i have the same problem with mine. I do not know what it could be. did you get another one?
1195658
Mine did not make it through the winter... I am looking for a new one too. Who would have thought it would be so hard. The one I ordered did not work :( I will post back here if I find one that works (or to see if someone suggests one.
2148834
Hi - we had a similar problem and contacted the company. They were extremly helpful and replaced the unit . A pain shipping it back but the replacement was quick and the second unit works perfectly .
31037
I had same problem seems like one was defective. no response about getting it replaced either.
1874497
Thats not good. It should not matter how much water is in there sounds like they are broken. Mine broke midway through the second winter I had it.