Mine arrived without a seal. Is that normal? No seal anywhere - at all.
395239
Mine arrived without a seal as well. I used to buy it at Whole Foods, and they also don't have a seal there. I hope that helps :)
1450106
Mine wasn't sealed other than the shipping packaging. Once you smell it you won't care lol
1398681
When I got mine from Amazon no seals were on the cap but it was packaged and sealed in the box the bottle came in..
2196543
Mine was sealed. If you continue to have to the same issue, chewy.com sells it and pet supplies and has very fast shipping. Everything i buy from chewy is sealed properly and their customer service is nice. I bought the zymox on Amazon, this time around, and it came in fine but the shipping took forever.
1216757
Hi...mine arrived in the box as well. The lotion had a lid and I had to pump the lotion until it came out. I never had to remove a seal. I never had any issues.
42218
Mine was not sealed down;It should come loose by using your fingers. Mine was easily replaced. If yours is not loose possibly use old knife edge to loosen underneath the seal between jar & seal. Careful not to damage jar.
876833
I purchased my replacement seals directly from Primo. They were about half the price, however, they did not include the adhesive. You have to purchase that separately.
172434
You need to make sure that slide the outer hinge out correctly!! I had that problem too, until I figured out how to seal it properly!!
1531436
Were they still sealed? If not I'd return them. Mine did not have this. Sorry.
387897
no I haven't experienced those issues. Perhaps the poor seal is to blame, I would return and try another shipment.
1747533
The earlier models did. This one did not, which was a problem for me because mine was delivered damaged in that area. The box it arrived in was open, no tape sealing it closed. It probably came out of the box during shipping...I don't know, but Amazon was great and sent me a replacement with no arguement. Replacement was not damaged.
2064507
Try checking out this youtube link regarding replacing the seal. It should help. http://www.youtube.com/watch?v=x_ePvpfAkAc
1265111
I would like to second Angee MacMurray's comment, use a different supplier. The seal on my order was broken as well.
1633889
Mine has never had a seal. Of course, it has never leaked so I never thought twice about it. However, I could see this happening especially during shipping. I would just talk to Amazon Customer Service. It seems like they would accommodate a request to exchange for a new bottle.
564244
I can't recall. Perhaps the sealing was on the package itself? Sorry, I'm not much help.
732539
Mine Didn't come with a rubber seal and I can't understand why would you send it if you know that's what it needs.
131246
Mine was not sealed. I've purchased 4 and none have been sealed - no issues, always fresh and a great product.