I purchased this same product from Ebay and it stopped working before a year was up. TERRIBLE PRODUCT?
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
381557
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help. Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a... » Read More Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help. « Show Less
381558
I purchased this product 6 months ago and its working perfect , i am using it for brain stroke patient and it really helps
1003929
The answer is simple. You bought it in January of 2014. It doesn't work. It's defective. Call their customer service number, have them mail you a return label, return it, and either get a refund or a new one. I just purchased one. I expect it to perform. If it doesn't, I'll return it. I am not shy. Money is money.
147366
Have you contacted the company? I am trying to figure out what do so with mine -- bought it in dec, it died a month later. Horrible product!
1276666
Ours has worked great since we bought it last year. Maybe you just got a lemon..
943027
Yes I had the same problem , it is a piece of crap. It is a shame that it is being market a product like this.
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.
2028824
I really don't know because mine does the same thing. It's really pretty bad product. Mine is not working at all now.
2020510
I never had that problem with mine however, this unit stopped working the second year I tried to use it and I disposed of it and wont purchase another.
653088
Mine stopped working also, so I sent the whole thing back, and got money refunded, would not buy that product, again
1716342
Stay away from this product. Mine stopped working after aprox 3 months and because I had it sent to my mailing address in the US (I live in another country) I did not send it back because of the cost of shipping. This product is 'trash'
177955
Sorry I would contact where you bought it from. Mine works fine I didn't have any problems.
1841223
I am not sure if it is normal but i had the same thing with mine. It has been working for close to a year now.
448761
Send it back as quick as possible. You've already had it work longer than mine ever did.
2270092
happened to me also----then after I let it sit for a while it started working again-----I'm not so sure that I gave a good review----I have two and thought that the newer one was the same as the older one---NOT!, even though it was represented that way when I purchased it.
872914
I've had to replace mine in the past. Sometimes they just stop working. If it was within 1year of your purchase, they should send you a replacement at no charge.
1571910
Yes you're right mine too stopped working. I loved it so much when it worked. I will not purchase another one.
1452053
dear amazon i purchased this product in december 2012 and already it have malfunction! what can i do to have it replaced?