I bought this locally to try it out. The round part at the top does not appear to spin on mine, only vibrate. Is this normal or defective?
387303
I went over and put my finger on the side of the round portion and it did not appear to be spinning. It's just vibrating and the lower section also just vibrates back and forth but its supposed to. I do not know that they claimed the top was supposed to spin, it's been too long since I bought it and no longer have the packaging. Whichever the case is, it still works better than a manual toothbrush ;-) I was going to buy some more heads, but they were out of stock when I tried on Amazon and unfortunately I do not get around well and lack transportation so I don't get to Walmart, which is where I go to buy most household goods, more than a couple times a year. Sorry I cannot give you more info. But if you go to the oral-b web official web site you can ask them and they'll most likely answer as they answered my questions when I was considering buying it initially.
1300912
Mine didnt work at all , i didn't check it when i got it. I could almost hold it from spining with my hands
1582366
Yes, mine is the same way but its not a problem for me. I just turn it around gently and presto.....problem solved. Its works great so such a small problem is not worth time and energy.
1150251
I don't think that's normal. Mine does spin for awhile, but only until it gets to slot 1. I'm not sure why yours is malfunctioning, but you should probably contact the manufacturer and/or seller. Hope that helps.
1562462
I dont know. I noticed the same thing so i just went with this one and it works fine for me! Nice and solid and the arm extends out. I noticed it was kind of tight spinning in a circle so I took it apart and removed the grease that was in it and replaced it with some bearing lube lol now it spins real easy.
1240548
I have one and it vibrates which is what it is supposed to do. I love it works great!
1717044
I never noticed mine vibrating. It may be an issue but I can't say with any certainty.
1139718
Are you sure your winding it enough? Try putting it on a glass surface, after you wind it by hand, and tighten it a bit more. Also after lifting it make very pronounced/bigger circles with your hand to keep the gyro going. You might think it's not working properly, but keep trying you'll get the hang of it.
1980140
I have had mine for several years, and no problems whatsoever. It sounds like yours is defective and you should see about having it exchanged.
1157329
I would wonder if the glass piece wasn't pushed in all the way...you kind of need to firmly press it in. It makes a buzzing noise, and you can definitely feel a tingle. If you're sure it's in all the way, it might be defective.
2060202
I tried to replicate this issue with both of mine and could not. Sometimes if you do not have the prongs lined up correctly with the center piece the lid will not advance correctly but it will not keep spinning around. I think you may have a defective one. A return would be my suggestion.
195659
It's a free-spinning scroll wheel but be prepared because it does have some recoil to it. For example, if you touch it gently it may sometimes scroll back upwards again. I used to think it was just mine being defective but I have read forums that say it's a common issue.
1716889
Similar results... Nice concept, but essentially a non functioning/poor quality item.. Put a meter on it and no luck... Placed into the round file... not worth the effort to try for a refund... Good luck with yours...
2265764
There doesn't seem to be any options in the software that inhibit the wheel from moving like that. I would guess its a hardware issue, maybe something is stuck or broken. Perhaps opening it up could help you find out (if it doesnt void the warrantythat is, if it does then contact customer service)
746728
How do you know it is turning on if it isn't vibrating? It does not spin, it just does sonic vibrations. If it is not doing that then you should probably contact customer service .
723292
Mine doesn't do that, so maybe the round button is stuck in the depressed position.
607767
Sounds like you have a defective one. We had to send one back too. They replaced it. It shouldn't wobble and those pegs should fit snug in the holes. If you've never returned anything to Amazon before, just click under your account and then orders. It's easy.