I purchased this but did not receive any care instructions with the shipment. How do I obtain them?
385678
Google any question, there is lots of knowledge out there and experienced folks willing to give advise. : )
385679
Ours came with instructions but if you google "seasoning a molcajete" you will get some good info including using a wire brush or a pressure washer.
385680
There are several methods of cleaning care on google. I used water pressure cleaner we have. But you can use car wash. Don't use soap. Let it dry thouroly. Then use rice and grind all over well of molcajete with hand held moter stone until no more loose stones rub off. This is a must. You don't want pieces of lava in you sauces. Very time consuming but very worth it.
385681
They don't give you much info on care and curing. Since I've owned and used a similar lava stone mortar (molcajete) and pestle (tejolote) for years, I decided to cure and season as I have in the past. I've found the quickest way to initially cure a mortar is by dry grinding the pestle inside the bowl to smooth out the very rough surfaces. Rinse frequently with hot water during the grinding process to remove grit. Then I switched to wet rice for a two or three grinds. On the last grind I added kosher salt to the rice, rinsed and let dry. To season, I made adobo paste of 6-8 garlic cloves, kosher salt, peppercorns, celery seeds, and olive oil and thoroughly ground the mixture into the entire inside surface of the mortar. With the extra adobo paste I covered the outside of the mortar, stopping short of the foot, covered the entire pestle and let stand overnight. The next day I rinsed with hot water and let dry. After drying put felt bumpers on the feet to help protect the counter tops The end result is a beautiful deep dark mortar and pestle. After using, rinse both with a hot stream of water. Do not use soap or put in the dishwasher. Time consuming but worth it. Taking these extra steps will insure you do not get grit in your food. Good luck.
152290
I hope you called Amazon.com for that. This is an area for customer questions about the product itself, not about orders that were placed. If you ordered it on Amazon and didn't receive it you should call them at 1-866-216-1072. They might be able to help you, although it looks like you didn't get your shipment a long time ago so I'm not 100% sure what they'll be able to do. Worth a shot though! Hope this helps!
49181
Check under the styrofoam forms. They might have slipped under it in shipment. It's a small booklet, only a few pages long.
985895
Just call them. They can look up your purchase through Amazon. They were easy to work with when I called.
1177104
I had the same issue. I ordered this sometime ago but if I remember right I sent them an email. I think also there may be a place to write a message at time of the order. When I emailed them I included the order number from Amazon.
278559
You should contact the seller or Amazon directly by email. There should be an option on your "orders" page.
907621
I did not receive an instruction booklet. I just unwrapped and used it perhaps youtube could help with that.
1783243
Thank you for your interest in our items. The item does not have the wash and care instructions.
517522
I also have yet to receive any information on the whereabouts of my shipment.
1725694
I have sent them to the Amazon warehouse....perhaps you can contact them directly
1156883
I couldn't find anything either. Did you contact Zigabob? That's who shipped mine.
989944
I didn't receive one. It was shipped in a usps flat rate box with the instructions.
971097
It has been some time since I received mine but I am fairly certain there were NO instructions.
1259163
No, your question came to me because I was "a person who has purchased this product in the past." Contact the seller!. I was just stating how my order came. I have nothing to do with the selling of this item!
376603
Once Item is purchased - Contact seller through your Amazon with all the details. If Message however is not sent you will then be contacted by seller to send the information over for review.
1544182
Go to "your account&gt;your orders" tab. Locate this item and select the option to contact the seller you purchased it from. Please note....Returns of this nature may not be permitted to be returned due to sanitary purposes. Hope this helps.
1304028
I recommend reaching out to the supplier and request the instructions. I did not see any instructions online.