It is not clear to me from reading responses. Do you or do you not clean the motor. I have a drinkwell that I must do this with and it is a pain. I have now purchased the Peoneer Pet raindrop ceramic fountain and waiting for delivery.
379233
I returned mine because unfortunately, the kitty I bought it for passed away. But I did have it assembled and running. I DO remember in the directions that it said you should take the pump apart to clean it periodically so the unit will last longer. There isn't much to the pump though, it's probably only about 2" square, so shouldn't be a big deal. It shows you how to do it in the flyer I think.
1925462
Sounds like a build up of gunk. I bought the cleaning brushes to clean the motor every other time I change the filter. Also try using vinegar, pour some in the bowl with the water and let it run for an hour or so. It should clear it up. But if it stopped working than you might have to buy another one. But it's very important to keep the motor clean and change the filters every 30-45 days depending on how many animals you have. I always take the water bowl apart and wash it because it gets hard water and gunk build up in it. Hope that helps.
2237944
It may take awhile. I got mine in January and hoped that my 3 cats and 2 dogs would take to it. Well, only 1 of my cats uses the fountain on a regular basis. And 1 of my dogs uses it periodically. My husband tells me I should pick up all the water bowls and that would force them to use it, but I just don't have the heart. I keep showing them the fountain whenever I get the chance. Hope you have better luck than I'm having!
816683
If hair gets wound around the motor or the filter is really dirty, it will slow down the water flow. The flipper to the left is a small stream and all the way to the right gives a pretty heavy stream. We have never had any problems with the flow unless there was hair wound around the motor or the filter was really dirty. We just replaced the fountain that we had for 10 years and it still works great. I put the water jug in the dishwasher and it melted it and it couldn't get a replacement water jug. So now I have a spare fountain when the other one needs cleaned, lol. We have three large dogs so it gets used a lot. If hair gets wound around the motor or the filter is really dirty, it will slow down the water flow. The flipper to the left is a small stream and all the way to the right gives a pretty heavy stream. We have never had any problems with the flow unless there was hair wound around the motor or the filter was really dirty. We just replaced the fountain that we had for 10 years and it still works great. I put the water jug in the dishwasher and it melted it and it couldn't get a replacement water jug. So now I have a spare fountain when the other one needs cleaned, lol. We have three large... » Read More If hair gets wound around the motor or the filter is really dirty, it will slow down the water flow. The flipper to the left is a small stream and all the way to the right gives a pretty heavy stream. We have never had any problems with the flow unless there was hair wound around the motor or the filter was really dirty. We just replaced the fountain that we had for 10 years and it still works great. I put the water jug in the dishwasher and it melted it and it couldn't get a replacement water jug. So now I have a spare fountain when the other one needs cleaned, lol. We have three large dogs so it gets used a lot. « Show Less
1146264
Yep, sounds like the pump valve is either faulty or sticking. I keep mine at about 50% so it doesn't splash, it's for the cats and they don't like to get wet. Call customer service and see if they have a solution for you.
2205998
The motor ABSOLUTELY burns out without water, if you left it on after you were away for two weeks this is most likely why it no longer works. Mine was still functioning after three years, but my cat passed away at 23.
290222
Kathy if you can return this item do it . I had mine less than 30 days the water quit flowing from the fountain and it is not a sanitary unit. pull the top off check the location of the pump and the wires as they will hold the top up if you dont have in correct position good luck I threw mine in the trash . lesson learned ordered a Zen from amazon
1832348
I add water every day because the top of the fountain may appear full, but could actually be low in the bottom. The day mine started making a noise, I opened it up and there was only about an inch of water in it, but top looked full. This is probably how others had the pump burn out on theirs, or seemed too noisy. Just a heads up....
1406070
If there is no water coming out the nozzle and none going into the clear plastic cup, it's probably clogged in the handle. I don't think there is any easy way to clean that out. I would return it for a replacement.
2283837
Didn't have that problem but had a major problem with the water spilling outside the waterfall. Discovered I had to line up all the spouts and covers perfectly. Once I started being careful about this, it's been working like a charm and the cats love it! I read one person complain that he had to refill it more often than his last bowl, but I honestly believe that's because his cats are drinking a lot more each day. I would say if you line everything up and the water doesn't circulate, there is a problem and you should exchange it. Good luck!
182063
The instructions say, I believe, to clean it once a week. I think that is unrealistic. I'm lucky, or my cats are lucky, if I clean it once a month. I use distilled water so there is no mineral build-up. And I bought the cleaning brush set, which helps. But the whole process is a pain.It's worth it, though, because the fountain does get the cats to drink more, stay better hydrated, and healthier. One cat is doing much better with her cystitis. They also look awfully cute drinking from the fountain. I have other versions with more defined streams, which the cats like even better.
2278698
We have 8 cats so I clean the fountain every 3-4 days and change the filter every other week. Besides drinking, they wash their feet and leave litter in the bottom of the bowl, which does not filter out. Lighter-weight particles seem to filter out okay. I hate to say it will work for you and you find out it doesn't. Maybe someone who has dogs can give you a more definitive answer.
1328331
Yes , mine also did that the first time that I cleaned it. I discovered that in the little rubber like tube (where the motor connects to the fountain part) the little rubber tube will get an air lock in it. Pouring water in that area and down the tube first helps, I always put water in the dish before adding the cover and water bottle, squeezing on the tube helps, you can see the bubbles come out. Hook your motor to the tube and adjust your fountain and it should work. Scared me the first time that had happened to me I thought that I had torn up my new fountain. Hope that this helps.
1451027
It's not necessarily true that you are not cleaning it enough, but you may not be cleaning it well enough. I usually rinse mine with Listerine every month or so, after thoroughly cleaning it, to kill off any stray bacteria. I have posted four pictures on how to properly disassemble the pump for cleaning, that should help. The type of water you use can also have a great impact on cleanliness. Bottled, spring or well water(non-chlorinated) will scum up much faster than chlorinated tap water. Also, if your pets are messy, and leave bits of dirt or food in the fountain it will scum much faster.
261136
I am not sure what you are asking? Is the pump not working, perhaps clogged up or defect. I have to clean the unit at leastonce a week since I have multiple large dogs. It is not the greatest design, that is for sure.
1793824
I'm not quite sure what you mean about too, but I have 10 cats drinking from the fountain and refill daily. Completely take it apart once a week and wash with white vinegar then rinse with water, I run warm water through the sponge and wipe down other non submersible parts and put it all back together... I've had mine a few months now and by cleaning weekly I've found it keeps it working properly and it doesn't slow down. Compared to others on the market, this is the easiest to clean and operate and aside from being stylish compared to the plastic ones out there that burn out within a month, I highly recommend this one.. Well worth the money! The maintenance is super quick and easy! I'm not quite sure what you mean about too, but I have 10 cats drinking from the fountain and refill daily. Completely take it apart once a week and wash with white vinegar then rinse with water, I run warm water through the sponge and wipe down other non submersible parts and put it all back together... I've had mine a few months now and by cleaning weekly I've found it keeps it working properly and it doesn't slow down. Compared to others on the market, this is the easiest to clean and operate and aside from being stylish compared to the plastic ones out there that burn out within a... » Read More I'm not quite sure what you mean about too, but I have 10 cats drinking from the fountain and refill daily. Completely take it apart once a week and wash with white vinegar then rinse with water, I run warm water through the sponge and wipe down other non submersible parts and put it all back together... I've had mine a few months now and by cleaning weekly I've found it keeps it working properly and it doesn't slow down. Compared to others on the market, this is the easiest to clean and operate and aside from being stylish compared to the plastic ones out there that burn out within a month, I highly recommend this one.. Well worth the money! The maintenance is super quick and easy! « Show Less
1509958
reno,i've been using a drinkwell fountain for years, without the problem you are having. i hope that you have already resolved your problem. with 2 cats, i was not replacing the filter as often as you. (i have the smaller fountain, my sister has the platinum.) the platinum is currently providing water for my sister's 2 dogs, my 2 larger dogs, and one good sized cat. we do need to fill it a couple of times a day.i don't know if this will help, but if you are still having the problem you might try cleaning the entire thing with white vinegar. vinegar works so well for cleaning so many things, i think it might help. good luck to you. reno,i've been using a drinkwell fountain for years, without the problem you are having. i hope that you have already resolved your problem. with 2 cats, i was not replacing the filter as often as you. (i have the smaller fountain, my sister has the platinum.) the platinum is currently providing water for my sister's 2 dogs, my 2 larger dogs, and one good sized cat. we do need to fill it a couple of times a day.i don't know if this will help, but if you are still having the problem you might try cleaning the entire thing with white vinegar. vinegar works so well for... » Read More reno,i've been using a drinkwell fountain for years, without the problem you are having. i hope that you have already resolved your problem. with 2 cats, i was not replacing the filter as often as you. (i have the smaller fountain, my sister has the platinum.) the platinum is currently providing water for my sister's 2 dogs, my 2 larger dogs, and one good sized cat. we do need to fill it a couple of times a day.i don't know if this will help, but if you are still having the problem you might try cleaning the entire thing with white vinegar. vinegar works so well for cleaning so many things, i think it might help. good luck to you. « Show Less