I cannot get the pump to work. What should I try?
389133
If it's new you may have a defective pump. Have you tried taking the pump off and running it under hot water? Do you have a pump from another product you could try, like a hairspray container?
389134
I have never had a problem with the pump working? Is it clogged? If you just bought it I am sure whom ever you purchase it from will exchange it for you...
1879814
I would say you have a defective pump. I so far never had that happen to me.
938994
Just pull hard. We got a replacement pump. The replacement lasted 2 months then stopped working. We just broke down and bought a pump at Home Depot.
1862127
Just lift the pump out and pour it from the top. A small funnel might help.
1227672
Mine works after pumping the top down a few times, then I can use the spray. Maybe yours is faulty?
1963217
place your hand under the sensor, maybe half inch away, and at the same time, hold down the "+" button for however it takes, you should hear the pump working, it might take a minute or so? (within reason) You can also go to there web site for more info. (www.simplehuman.com)
474390
Broken pump. You can rrplace it at naturalcurrent.com or reach me at ncsavior@gmail.com Annq
1684510
I had the same problem this year. Look on your tube and there are videos on how to clean it out and get it running again. the isnt much to the pump so its pretty easy to fix without having to buy anything.
438294
I had the same problem! Hold the center ring, in between the pump and base, then spin the pump.
1830332
Make sure the little cap on the top of the water pump is up as close to the stainless steal top as possible. you might have to wiggle it in. That is what happened to me the 1st time I set it up. If that does not work try the little lever on the side of the pump and turn it up a little higher. Hope that helps. I just love ours.
438292
Just got the bottle and have tried for 15 minutes to get it open and can't. I have ordered this before and had no problem opening it. Is it possible the pump is defective?
438295
I have been spinning it back and forth for the last 15 minutes and so far I can't get the pump up
458612
Honestly I can't. I just tried after I received this message and couldn't. It must have something to do with that pump.
586187
I don't have an answer for you on that one. I didn't try what you did. The pump worked fine, we are using it as a spare.
558840
i would check for a vacuum leak on the intake side before changing or adding a pump, if it works good some time, it sounds like a air leak .Lost of luck
1637087
One of your pumping pistons isn't re-extending for the next pump and so it's only pumping at half pressure. That's how mine died, I haven't figure out a fix yet.
2032290
There is a repair kit they sell on Amazon. Not hard to do, if you pull the pump take the switch cover off and check to see if water got in there.You can plug the pump it and activate the switch manually to see if it is working if not buy the replacement switch. I would buy another pump and see if I could repair the old one to keep as a back up.