piece of cartridge stuck in leapster2 after 1 wk: Has anyone else had an issue where a piece of the cartridge broke off in the unit?
355114
I thought my daughter broke a piece of cartridge off in her Lepaster2 but it turns out she didn't, every cartridge on the inside has a gap in the metal strip that fits inside the Leapster2 slot. So it looks something like this ___ _______ So if your's has a gap in it like the line I drew above, then you didn't break the cartridge.
1732048
That is maddening Bob. Did you contact VuPoint? I would assume you could send back the 2 failed cartridges and that VuPoint would replace them at no charge to you.
2277017
The cartridge I got works great. Is yours seated properly? Remove it, shake it and put it back in.
847078
I had that happen. I had to take the ones out I had in. put different ones in. Then later when I put the original ones that didn't work- they worked. It had something to do with how the cartridges snapped in.
1787774
The first one that I put in got stuck in a weird way, had to pry it out with a screw driver. After that all of the cartridges slid into place and lit up. There is a small guide point on the front bottom of the cartridge.
210599
If I were you, I would take the cartridge out while carefully noting how it was threading through the machine and then put it back in. If putting it back does not work, then click the help button on the menu bar on the top of the screen when you signed in to amazon.com and go through the questions that ask for them to call you. When you get them on the phone tell them the cartridge was working for a few times and you want another one send to you. They will most likely return your money or send you another one free.
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
115363
When the remanufactured cartridge I received wasn't recognized by my printer, I just called Sophia Global Customer Service and they immediately sent a replacement, no hassle, no problem. I'm sure they will work with you and satisfy your needs. Just call their Customer Service (785.865.3725). Their address is:Sophia Global1705 Haskell Ave. Ste. ALawrence, KS 66044Good luck.
1325641
Me too. Exactly less that 24 hrs of use. Granted, it dropped on my hard wood floor (but what doesn't?).Called leapfrog and said they would replace without asking a lot of questions. I guess they are used to the problem. Received replacement within days but i have to ship the faulty one back at my own expense...add that to the original cost of purchase, the thing is getting really costly but I'm glad their customer service was good.
919757
In the cardboard housing (where the pen was holded with rubber things) there are two holes, on the lateral side of the cardboard.. one of them has the cartridge in there.. it should be in there.. Reply if you did found it..
1118183
Have you tried unplugging the unit for a few minutes and let it reset when turned back on? Try cleaning the contact points on the cartridge and the printer with a touch of alcohol on a q-tip, let it dry before putting it back in the unit.
1325642
I returned mine to Amazon. I did receive full credit. But only after Amazon erroneously charging me a $9.99 "re-stocking fee", which I contested with "Why would Amazon want to re-stock a broken item?" So far, so good on the Leapster2 we replaced this with.
1811915
Insert each cartridge slanted towards the front and press there before rocking it down pressing in the back. I used to have the same problem. It doesn't seem to matter what order you put them in, ex. you can replace any of them without removing any.
1912099
Hi,Well I have been trying to buy one of these for like 2 months now. It was always sold out everywhere. Finally at Target the manager told me that Leap Frog had stopped sending them out to retailers and also recalled the ones they had in stock. Mainly because they found a problem with the leap pads, some sort of glitch. I called Leap frog and they still don't know when they will be out and fixed. This is probably why you still have not received your new one. Hope you do... Take cae!
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
1631276
Giselle, I believed, Amazon, or the supplier sent me a label to return the old cartridge back to them. FYI. great buy, it works very good and last enough!!!
607089
Try to replace the chip (as a counter). That may help to extend the cartridge life.