Return set? Or call Samsung? Has anyone here had a similar problem, and which method would you recommend to resolve the problem?
374048
avoid having to deal with samsung if at all possible. I like there products but I feel like their support is not easy to deal with. Amazon has to honor everything that is sold through their website even if target was the actual company to sell and ship it.
1301039
nothing you can do....your issue is a little different...do an RMA for refund or replacement.
1516179
For all those who have experienced this problem - did Samsung fix this by replacing/repairing the frame? I am seriously considering buying this TV, and this is the only issue that is making me hesitate.Thanks
158147
I would return it. Mine didn't work out if the box and 4 months later I am still waiting for it to get fixed. Samsung sucks.
1380165
I'm really interested in hearing what you found. We just got a new Samsung TV and it has the same problem.
224409
Your set may still be under warranty. Try reaching out to the Samsung customer service center to see if they can troubleshoot your issue or dispatch a repair person. Thanks for your interest in Samsung products.--Mr. S
1960943
The first mistake you made was purchasing the product. Now you need to either return the product to where you purchased it from for a different one, or call Samsung customer service to see that they can help you. I bet they have no clue how to help you!
1215105
C.G.I, If this is happening on all inputs, try reaching out to the Samsung customer service center. Without more information, we can't determine here what may be happening, but they would be able to assist further with troubleshooting and repair options. --Mr. S
538092
Had the same problem. Could not fix it at a reasonable cost. Sold it for parts and bought a samsung tablet
1582841
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't helpSorry
37859
Call Samsung and get a replacement. Its under warranty. That is if this unit is new...and you just got it within the last year.
1299612
I had the same problem. Your best bet is to email Samsung with your exact TV info and let them tell you whether the two are compatible, or, if not, whether they have a suitable product.
105955
I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*.
1692553
I emailed the company i bought the Tv from, and still no response if they dont fix it i am going to claim a to z guarantee. I suggest you do the same contact amazon or the third party seller and tell them to call up Ups, because ive read some stories about individual people getting ignored or hanged up by Ups costumer service. If they wont call them ask for a refund. Hope your package makes it soon as well!
1880511
I also called Samsung & they referred me to a local company. They want $90 just to come out but since we can't afford to fix it right now, we have been waiting. I have read a lot of people having this issue but samsung denied it. It's a shame that a fairly new tv is having such problems. I guess that they don't make them like they use to! Let me know if you get a tech out there & the outcome. I know mine will have to wait, no job, no money.
2109677
kelvin davis, We're sorry to hear that this happened to you. Go to Samsung.com/support and register your product. Doing so gives you an additional 3 months of coverage. Then contact the Samsung customer service center, note that you've registered for the extended 3 months on Samsung.com, and they should be able to assist you in troubleshooting and repairing your system. If it requires additional calls or escalation, they will give you a case number that you should keep track of. Thanks for your support of Samsung products, and please let us know how it turned out. --Mr. S
801188
I would return it. They have major issues with customer service, as other people have posted, so I would save myself the hassle and just return it and get a new one or a different device.