Why does my unit keep cutting off
377199
The first thing is that you must really clean off the surface before you put a new adhesive pad on, otherwise it won't work well. If it is going off and on or just intermittently, it probably needs a new pad or batteries. They do go bad even at shorter times than expected. Buy your batteries online, there are much cheaper and work just as good.
377200
(1) battery low (2) Pad needs changed, this causes poor contact which will impede current flow
377201
I purchased the unit intended for use on the lower back. I don't know why your unit is cutting out, but mine quit working after a few months. I would suggest finding another brand.
377202
My did the same thing and I threw it out. I then asked them to replace it and the replacement didn't work either. Disappointment.
377203
It shuts off automatically after 20 minutes - not sure if this feature is to save batteries, since some folks might fall asleep using it, or if it's because the therapeutic value diminishes after 20 minutes.
1653412
The same thing is happening to my unit now for no reason that I can determine...probably needs maintenance...
876425
Not sure what cutting out means but mine does not so I'm thinking you need to call support and get it fixed.
1775025
Sorry - I'm only another customer of the unit, so I don't know. Has never happened to me, so I suspect yours is broken. Call their cust service phone #. They're very nice and helpful.
1697932
It's most likely a defective unit, I have one and it works constantly until the tank runs out
94587
I have the same problem. We returned the first unit, but the replacement does the same thing.
2265913
Mine is doing the same - approx 60 minutes then cuts off with no warning. Very disappointed.
433305
Hi - Like you, I really like this unit. My I suggest contacting the mfg. If anyone can help it should be them. Best of luck!
845087
I had the problem too. It cutoff automatically after run 15 min. I took to repair shop, but the problem can't be fixed. Finally I sent back the trimmer.
1787117
My unit works with a hand key put into drain & turns on. It won't cut off. Yes it has been working since 1995 as far as I know.
680674
Allow me to dance around your question: my unit started out great, however it quit after about one year use. Don't have time to ship back even it is under the warranty.
1855551
It sounds like you have the wrong wire contacted to the power source. One wire goes the a permanent power soure and the other goes to the ingnition switch. Couldn't tell you which color goes where because I returned my unit because it froze on me and stopped working.
2247911
Check the age of the unit. Call the manufacture and see if the unit is overage. If old just replace the unit.
703912
This seems to be a common issue with these units. Mine does it also. Wish I had an answer.
1855549
We had the same issue. Sent the unit back. Got another unit that never worked correctly. Send it back. Invest in a better model.
1375065
I'm afraid I couldn't answer as mine cut out within 5 minutes of being turned on
722004
Philips support says that is a malfunction of the unit. The unit should be replaced. (Good luck.)