I would like to know where I can find directions as the keyboard has only paired once. I am not able to use the keyboard.
378110
My keyboard didn't come with much instructions. If I remember correctly it only came with instructions on how to sync it with your Nexus and to make sure it was charged for about 4 hours prior to use. Try to see if you can find anything on YouTube, my keyboard synchronized right away and has not given me any issues. Sorry I do not have the answer you are looking for.
1449902
There is a USB Port on the keyboard. Other than that, I don't see any place where you could connect it.
1795535
turn on the keyboard and push the black button on the back of the keyboard, it should be blinking blue and just wait to pair with the computer make sure the computer is ready to pair a keyboard
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
827949
I would suggest that you reset your keyboard to the tablet. If it doesn't work, then you might just have a defective keyboard and ask to have it replaced.
1122586
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to... » Read More Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. « Show Less
662298
yes, I found the keyboard to be useless. Once it started I never got get the keyboard to work correctly again.so sorry you lost your money too.
356519
After you fully charge the keyboard, make sure the tablet is set to Bluetooth, turn the keyboard on and push the button. We had to do this twice, but it worked. Good luck!
791672
Pairing is not the problem. I was able to figure it out. There are keys on the keyboard that I have no idea what the functions are. I called "Help" and they couldn't answer questions. I also emailed the company and they did not respond.
1859311
If it will not reconnect, make sure the battery on the keyboard is fully charged. When you turn it on, you can press the connection button to put it in pairing mode, and the Bluetooth light should flash. On your device that you are connecting to, make sure Bluetooth is enabled and run a search for devices. If it still will not connect, remove the device from the remembered list, and re-pair the keyboard from scratch. The device you are connecting to should give you a password to enter on the keyboard.
249591
I belief via usb because there is no place to insert batteries, I have not been able to use it, I dont know if im doing something wrong or if my settings are not correct. They keyboard does not come with instructions.
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
727638
So far I have had no issues.The only 'inconvenience' I have found is that if you turn off the keyboard and tablet, you may have to 'un-pair' devices and 're-pair' them...If this doesn't fix it, then I would contact the seller.
2115461
Check to see if any particles is embedded between the keyboard. You can turn it upside down and flat hand pat the back if the keyboard while holding it up in the air. Might be a particle of a key is stuck. Lastly ...take out the usb chip and give Iit 5mins and reconnect.
273907
I purchased this keyboard a while ago and mine seems to be working fine . I don't believe there is a function for enabling that , but I'm not 100% sure . Most likely something is wrong .
1720815
Amazon, how much will you pay me to research something that should be directed to the manufacture. However, for what it worth Dorothy D. Stout, I would try changing the power cord first. If you don't have a second cord to try, go to your mobile phone store and ask them to check your cord. Other than that, I have no idea. I just gave mine to a co-worker because I found that didn't use the keyboard.
1977988
Did you try charging it up as you charge your ipad....connect the keyboard at the same time as you as charging. I did not get a manual either. Sorry I can't be more help to you.