is this fountain new? is it a previously returned item?
361006
I purchased a new one. I had another drinkwell fountain prior to this one and it worked great. The only reason I bought a new one is because we moved to a condo so I needed a smaller one. I donated the other one since it was still in great working shape and we had it for 7 years.
1167625
The one I received was brand new in packaging. Make sure you purchase a "new" one and not a "used" one.
1160484
Yes its new, the sellers don't sell used toys & if its secondhand they are required to say if it is. Hope this answers your question.
1492329
That I don't know. I've only owned the one fountain. I have had for over 10 years and replaced the pump only once.
1716803
I have only had the fountain a few weeks and no problems so far. Gladyou mentioned replacement parts as it would never have occurred to me. The reviews were excellent for this model so it should work well for you.
1944858
Sorry, I haven't needed to check the seals. I would send it back if it's leaking out of the box. I assume that you mean it is new.
1635123
Mine was when I ordered it. Should be unless it is specifically listed as used.
643819
Yes, it is a new one. I bought one recently. It works pretty good. The only pity thing is that the outside gets very hot when it runs. You should be very careful to handle it.
1595708
The one I purchased was not new, but I do believe mine stated it was used in the description.
1588009
I believe it was refurbished. It wasn't new it was like new. It works really well.
2067333
no and appears to be refurbished or display unit!! shows some signs of wear and dust
1321875
Yes it's new, but the batteries that came with it, were dead, it looks really good with my collectin, I have everyone that ever came out, including the big red boat, that looks like a oil tanker
2059754
I do not know. I was NOT happy with this fountain and threw it away within weeks. I went back to my old one (used the new motor) -- and like the old one MUCH better. This is the one I would recommend: Deluxe Fresh Flow Cat 50oz Bleached Linen 10.9" x 7.6" x 5.2" by Petmate
833736
Thank you for asking. unfortunately my thermo cooler started leaking the water from beneath soon i bought it hence did not serve me as i expected. i still have it and i am torn whether to trhow it away as a junk or what can be done.honstly i dont know what to do with it and this discouraged me soo much that i will never purchase anything from you unless you convinince me again that you really care for your customers. you advertised the electric water cooler as a new product but when i opened it, it was used it was not brand new as you advertised. anyway i am helpless under your mercy.Thanks and blessings
1755529
I returned the product and got refund. It was not new. I found another provider and they sold new product.
971168
Not much new that I can add, but I agree with keeping the water level high, changing the filter on schedule (depending on what type of water you're using...mine is filtered well water) and doing weekly cleaning. This is the 2nd kind of pet fountain I've used, and I've found this one to be much easier to keep clean than the stainless steel one we had.
680365
Mine was new, but the expiration date was about a couple of weeks out, therefore I returned it since it would have been too old when I wanted to use it.