Bought $140 Rotadent from dentist in 09 had a Life Time Warranty. Wrote them 05/05/14 battery failed, still no reply...suggestions?
362464
I have a love/hate relationship with Rotadent. Love the product, hate the manufacturer. I put up with the sometimes shoddy life expectancy of the brushes and instrument because I believe I get results and justify the aggravation by thinking I ultimately save in dental bills. I keep one in both my houses ( one overseas) and have gone through 4 or 5 of them. 2 to 3 years being the average life. If you believe there is a similar or better product out there drop these guys like bad habit or live with the grief.
362465
Rotodent has very poor qualty products as my unit only lasted 3 months and both rotodent, the vendor and amazon failed to help resolve the issues so i lost 150 bucks.
362466
You're lucky that your battery lasted longer than 6 months. This product has a very defective design and the batteries that are used are of very poor quality. When you contact the company to try to get a replacement, they try to hit you up for more money, so in effect they are running some type of scam. They knowingly sell a defective product but keep on doing it because they have a network of dentists who sell the product for a sizable kick back.
362467
I assume you used Zila's email form. Zila is notorious for bad service. It seems indifferent to its reputation. If you still see the dentist through whom you bought the device, you dentist may be willing to help. Otherwise, you could sue in small claims court, which is probably too much trouble. Good luck.
362468
bough mine for about the same price, mine lasted about 9 months, i ll never buy rotadent again, bad design, bad product, rechargable died about 9 months, battery sealed and not replaceable
362469
I believe if you buy the Rotadent online & not from a dentist, the warranty is no good. Check their website for this info. The batteries are very bad. Why not go back to your dentist?
881715
The battery i bought malfunctioned and overheated. I am not sure of a warranty but rather opted for a refund. Go to Batteries Plus to buy a replacement.
171203
I bought and installed this battery. It is to the original battery and so far works like it's supposed to. Don't know about a warranty. I didn't read any of the package info. Who has time?
1302861
I would contact Anker and talk to them about a replacement. I have a pair of batteries from them for my htc sensation ( About 2 years now ) and have never had that problem
915719
I am having the unevenness in power just two months after the two year warranty expired :(I still like the Oral-B toothbrush but I think I will buy a cheaper version! I mean if it's going to die every two years.... *shrug*
1770307
I'd like to help, but my screen is fine, it's my battery that doesn't stay charged. Good luck getting in touch with the company, they haven't responded to my request either!
540724
I would ask them for a replacement. Obviouslt a problem with the battery. i have found they are either great or duds.
327827
Charles, I also just email them for information on warranty if something does happen. 10-30-13 It depends on what they say if they will get a purchase from me. Will update.
2207819
Mine showed up with dead batteries. Customer service told me the only way to resolve it was to FAX them a form - no option to email. Seriously, their customer service is designed to frustrate and make you give up. They were nice enough to send me a link to where I could buy them. Uniden can take a flying F! Oh and yes, it date time stamps the call history.
1546879
You should call customer service. Fyi, these batteries either work okay (for not very long) or arrive completely dead and never work. I say this after buying almost a dozen of them over a few years period, for myself and 3 family members. Make sure you buy from a vendor that clearly states a specific warranty. Otherwise you got a 30 dollar brick.
1326603
Contact Philips directly. Ask about battery replacement. I have not had battery failure yet so I don't have much information on that subject.
139780
I did not find one in the literature. But I have purchased Jawbone products and although I haven't had a warranty issue I do say they have good customer service. Sorry I wasn't able to help more.
908817
I have seen them for sale in the past.....When mine broke the cause was actually the battery swelling .....set the removed battery on a hard flat surface and see if it rocks back and forth....
2110566
Unless the Rotadent is purchased through the dental office it does not have a lifetime warranty and only a very limited warranty. Mine stopped working just after the warranty ended and I ended up getting a new one through my dental office.
616123
The seller will unlikely honor the one year warranty either. Mine died within 6 months (would not take a charge) and when I sent him/her back both batteries, it took the person 1 month to only send ONE battery back after he/she received it. The person refuses to answer my emails anymore. I basically have to buy another set now.
176436
Try another battery? You can call their support number, Is camera still under warranty? Just a few thoughts...good luck
1457975
I have the Oral B Triumph, and I replaced the battery. It's a bit of a finicky job, involving unsoldering and soldering, but the $5.00 replacement battery I got has been working like new for weeks. You can find directions on YouTube. If you get the replacement battery and mess up the job, you're out $5.00, but it might be worth trying. You could also bring it to someone who works on electronics and him do it.