We purchased "Safe and Warm" mattress pad in Feb. 2014 and one side is no longer operational. Now what? Amazon said not returnable
78023
I haven't had any problems with this item so far. I think there is at least a one year warranty from Serta. I suggest you contact them.
1618878
You may want to see if Amazon will do an exchange for a new one. Both sides should shuffle evenly.Good luck :)
1316965
If you call the company, they might send you some replacement pads. The number should be in your manual somewhere. Good luck!
1063979
My mattress was only about 6 mo old when my part broke can not give you a good answer
1284702
Their warranty is completely useless. I've had mine for about 4 years and it has started to feel like a soft piece of rag with no memory foam functionalities. Their warranty support told me that the only thing they cover is 1.5" visible sagging with no pressure and ABSOLUTELY NOTHING else. I'll be throwing mine away soon. Even if they did cover something, YOU would have to pay for shipping back and forth which could cost more than the mattress.
2007012
Have you put it in the dryer? I lost one of my best heating pads that way. The only thing that I can recommend is to do what you are already doing and making sure that your contacts at the heating pad are making contact. I ran into a problem like this and had to unplug it from the wall and at the heating pad also, and then making sure everything was making good contact before I plugged it back into the wall. Let me know how it goes, good luck. I have not had this problem with this item as a constant.
1549480
Yes, you have to call back the company and someone will be able to help. I have not had any problems and I have been sleeping on the mattress since March 2014
412439
I've had mine at least a few years and it works just as good as the first day. I'd suggest bringing it to the store and asking for a replacement. They sell them at Bed Bath and Beyond. Or go the the manufacturer's web site and contact them.
1255575
Use amazons excellent return service to return it in due time before purchase...I believe for ur case it shud b 30days.It takes approx 3 days for them to get it.Check ur refund poilicy.U can get a full refund or a brand new pad or something else in exchange for that just do it quick.....They are going to give u a barcode, print it, pack it, then take it to ur nearest amazon accepted dealers eg:UPS.Good luck.
745065
Greetings...I would probably try to contact Medline directly, I would expect that they can send you another pad.good luck!
556625
I think it was only a 30 day return policy not a warranty policy. You can look it up when you check out the details of the mattress but I have a feeling it doesn't actually have one. But we still love ours after almost 2 months and we actually bought another one because of the quality and comfort. Hope this helps!
1887687
30 year warranty. You just pay to ship it back to manufacturer. They inspect it and make sure it was a defect of mattress and not damage caused on the customers behalf. As long as it is a defective mattress they will ship out a new one to you.
976290
I don't know the same thing happened to mine. I tried to return mine and amazon said unreturnable.
1828051
I had the exact same experience as Liz. Customer service said replacement would be a case but lo and behold, 1 pad again :(Submitting for full refund now, avoid this item until it's fixed.
1246545
I returned mine unopened. Found water damage to the bed frame, so could no longer use the mattress. Sorry to not be of help.
1388686
I just contacted Serta customer service at 1-888-557-3782. I have a Serta Perfect Sleeper with Gel memory foam. After consulting with a 'manufacturing team', the customer sales rep called me back and stated this should not 'melt' or damage the gel memory foam in the mattress but over time may soften it a bit and over time may not feel as firm. She stated this was just a possibility but they did not show any issues of this happening with other customers. she also stated this pad is not manufactured by Serta but another company who was approved to use the Serta name for endorsement.
748179
The pad is pretty soft... at first. Its pretty thin, and quickly flattens out and becomes hard if you have baby sleeping on it every night. Due to the odd shape, there aren't really any mattresses you can buy, and last I checked, Fisher Price didn't sell replacement pads. There is no sheet, and I haven't seen any in this size or shape. Eventually, I cut a small slit in the bottom of the pad and inserted a blanket to pad it. Also, the pad is not machine washable. If baby pees through or spits up on the pad, you have to hand wash and air dry. And then hope in dries before nap time. Because, no replacements. The pad is pretty soft... at first. Its pretty thin, and quickly flattens out and becomes hard if you have baby sleeping on it every night. Due to the odd shape, there aren't really any mattresses you can buy, and last I checked, Fisher Price didn't sell replacement pads. There is no sheet, and I haven't seen any in this size or shape. Eventually, I cut a small slit in the bottom of the pad and inserted a blanket to pad it. Also, the pad is not machine washable. If baby pees through or spits up on the pad, you have to hand wash and air dry. And then hope in dries before nap time. Because,... » Read More The pad is pretty soft... at first. Its pretty thin, and quickly flattens out and becomes hard if you have baby sleeping on it every night. Due to the odd shape, there aren't really any mattresses you can buy, and last I checked, Fisher Price didn't sell replacement pads. There is no sheet, and I haven't seen any in this size or shape. Eventually, I cut a small slit in the bottom of the pad and inserted a blanket to pad it. Also, the pad is not machine washable. If baby pees through or spits up on the pad, you have to hand wash and air dry. And then hope in dries before nap time. Because, no replacements. « Show Less