After 2 years of use, the locking collars stopped locking on 3 of the 4 stands. Anyone else have this problem and is there a fix for it?
80255
Haven't had them very long but you should contact their customer service, they will help you.
2261146
I've had no issues with mine. It's the 2nd one I've had. Other lasted 6 years. If you notice this - I would send it back and ask for a new one. I am sure they will exchange it. Hope this helps!
464464
I have never had that problem and I have owned mine for several years. I would recommend you contact the manufacturer it could be a malfunction.
2110406
Hi John, I'm the original poster, who bought it for my 92-year-old Dad! Hahahaha. Anyway, I finally did get the stand to work. It required a little maneuver: try gently pulling the stand out and then jiggling it a little. It seemed to pop into an adjustment mode that allowed me to easily close it up. Each time I did it, though, I had to jiggle and play with it a little bit til I finally got the hang of it. Hope this works.
199206
I only bought one collar and it works great. I would send it back and ask for a replacement...most companies will replace it free of charge.
2104854
Try to contact vendor and explain the situation. I have both two sets of these and I love them. Never had that happen to me but am pretty sure the vendor might be able to so something.
1896551
I bought these stands from Amazon "LIGHT STANDS PRO HEAVY DUTY 7'6" SET OF TWO, WITH ALL METAL LOCKING COLLARS NOT PLASTIC by PBL" They are very good, heavy duty stands that will last and hold the light very well. The lights I ordered came with an adapter that fit on the stand and it is able to rotate around right/left and up/down. Also the lights have two mounting screws (one for horizontal and one for vertical) mounting. Just don't buy cheap, lightweight stands. The extensions will not lock properly and the will tip over. The heavy-duty stands are only about $32 each and will last for a long time. Mine also came with a heavy duty carrying case. I had them for over a year and still work like new. I bought these stands from Amazon "LIGHT STANDS PRO HEAVY DUTY 7'6" SET OF TWO, WITH ALL METAL LOCKING COLLARS NOT PLASTIC by PBL" They are very good, heavy duty stands that will last and hold the light very well. The lights I ordered came with an adapter that fit on the stand and it is able to rotate around right/left and up/down. Also the lights have two mounting screws (one for horizontal and one for vertical) mounting. Just don't buy cheap, lightweight stands. The extensions will not lock properly and the will tip over. The heavy-duty stands are only about $32 each and... » Read More I bought these stands from Amazon "LIGHT STANDS PRO HEAVY DUTY 7'6" SET OF TWO, WITH ALL METAL LOCKING COLLARS NOT PLASTIC by PBL" They are very good, heavy duty stands that will last and hold the light very well. The lights I ordered came with an adapter that fit on the stand and it is able to rotate around right/left and up/down. Also the lights have two mounting screws (one for horizontal and one for vertical) mounting. Just don't buy cheap, lightweight stands. The extensions will not lock properly and the will tip over. The heavy-duty stands are only about $32 each and will last for a long time. Mine also came with a heavy duty carrying case. I had them for over a year and still work like new. « Show Less
473800
I never had this problem. Try locking it down harder. Honestly, use a pole mount, I have both, you get a better picture.
385459
No idea. I've had mine for almost 3 years and have not had any trouble with it. I'd contact the vendor.
329263
I am not experiencing that problem. That does not sound normal. Try locking the locks.
1452375
The clamp on the bottom should be preventing this. Make sure it's locked and tight enough (but not too tight -- it snapped on me and made the stand practically useless).
1169744
Mine just broke after 3 years. I had mens suits hanging. The screws holding the wooden rack eventually pulled though the bracket. I am in the process of replacing right now.
1637290
I don't know if they have a warranty. That should be clearly stated in the purchase paperwork that came with the collars. I have read about a lot of complaints about them though.
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
1576222
As l remember the process to sync the second one is the same as the first, just with the second one selected. If you inadvertently synched them to one. You probably will need to reset the collar unit, should be Instructions on how to do that.
1891216
Make sure the table stand is pushed completely over the ball and snaps into position. Then tighten the lock nut. I had the same problem when i first opened the holder. But they really work well.
1011355
I haven't had any problems, I think I bought mine about 4 months ago, so not sure if there's a solution to it.Maybe try contacting the company?