Cannot get key to open lock just installed
68597
Well, Not enought information, But I will try to answer the question, First to use the key you have to take the Key pad off the safe, I think it uses a phillips to remove the pad, Then back-up key lock is exposed to open door, If you forgot your password that is how you open the safe, To reset password you have to use the red button inside to reset, read the manual.
465552
I don't know as mine has never worked properly. And as of yesterday, I can't even get the key in the lock.
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.
989544
Not sure if it is the direction of key when installed but one lock released the key and the other did not.
103610
they have an Old style key and a new style key. I had the same issue. I received 2 different keys. I contacted them, told them my situation, and they told me about the 2 key styles, and then sent me the correct replacement key. Good Luck.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
908849
Try getting a smaller Phillips screwdriver to get it open, which you can find at any hardware store
1107482
If you still have the packaging with the appropriate model number, and additional information needed, I would contact the manufacturer to order a new set of keys. Otherwise, a locksmith will have to grind you out a new set after studying the grooves of the lock it self.
685482
I have had to fiddle with the key several times. Make sure the key is "fully" inserted and try to turn. Depending on how you threaded the cable through it may need to either be removed one way through the lock or the other way as I have had it lock two different ways.
953004
You need a working key (most recent in use). not necessarily the original key.
656134
I am having the same problem so I will be taking. off the door handle so I can take a hammer to it to get the key out. I think the key inside jammed the lock set
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.
342846
I would try their toll-free 1-800-228-5651. They will give some free assistance. They can probably also tell you (if you have installed on at least one computer) where within the program you may ba able to find the key. I hope this helps in some way.
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
416239
There is a key in the box it is black plastic with 2 tabs on it put it into the holes on the back of the unit and turn till it opens. You may need to pry it with your fingernail.
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.