What is with all the shipping damage Weber? I wonder if Weber has rectified this with better packing?
48908
Mine arrived damaged. One call to Weber and an entire new grill bowl was on its way, no need to cross ship or even ship back the damaged part at all. There are two reasons to buy: the grills and the service. The company stands behind the product and makes things right, at their cost.
809481
Mine was delivered by a special-handling freight carrier and the box was still completely beat up. It's too heavy/dense to go regular ground, so it gets handed off to a local company in your area. Unless you can contact them about picking it up, don't plan on the box being pretty when it gets there. Nothing was damaged inside, but the box was in terrible shape.
1921867
Hello, I would rate the packaging as about average. What I would consider is if you have had packages in the past that look to have been treated above average in harshness when they were shipped to your location I think you may have an issue with this packaging. I did have a slight damage to one of my boxes but not product damage but I can see where this packaging would not hold up to an above average level of treatment. Normally boxes shipped to my location have not seen any damage.
1926864
The manufacturer is correct. I'm guessing that amazon might be doin some false advertising or whatever. Ps. I still however really like the grill. Its easy to use and does it's job well. I say get it. Also the grill is little big so make sure u have the space for it
916729
Hi, heavy? I brought it back to Germany in the Aircraft! Steel is thick enough. To prevent corrosion the surface should not be destroyed. If you are not strong enough to lift the lid it could be an issue for you. I always roll it over the edge. The Weber is prepared for this. Rgds from Hamburg, Germany
773536
I did have not bought this model, but in general, when I have received large items like TVs, they ship in the product box, i.e. there is no extra outer box added by the shipper. This is true of an LCD TV I bought from Amazon last year, as well as other items (monitors and stereo equipment) I have received from other online shippers.The packaging should be fine for protecting the TV. However, if you had concerns because of the seal being broken or other damage to the package, that might be more reason for concern, but assuming it was not tampered-with (because of your comment about the seal), the TV should have been fine. I did have not bought this model, but in general, when I have received large items like TVs, they ship in the product box, i.e. there is no extra outer box added by the shipper. This is true of an LCD TV I bought from Amazon last year, as well as other items (monitors and stereo equipment) I have received from other online shippers.The packaging should be fine for protecting the TV. However, if you had concerns because of the seal being broken or other damage to the package, that might be more reason for concern, but assuming it was not tampered-with (because of your comment... » Read More I did have not bought this model, but in general, when I have received large items like TVs, they ship in the product box, i.e. there is no extra outer box added by the shipper. This is true of an LCD TV I bought from Amazon last year, as well as other items (monitors and stereo equipment) I have received from other online shippers.The packaging should be fine for protecting the TV. However, if you had concerns because of the seal being broken or other damage to the package, that might be more reason for concern, but assuming it was not tampered-with (because of your comment about the seal), the TV should have been fine. « Show Less
1241320
Mine came in perfectly! sorry to hear that yours were damaged. maybe contact them and ask what the deal is and what they are willing to do to remedy the situation.
1622459
I'd return it! If it came fr Amazon they need to know & if it came fr one of their vendors they need to know! What a waste. Go up your acct online & look up your past orders & click to return it! I've had mostly good but a couple bad packaging experiences. They often send follow up emails to rate just the packaging on irders. They care about that stuff. Do it!
692113
We bought this for a gift in dec. 2012. At that time it was boxed in a carton.?once we opened it the entire unit was bound with heavy duty plastic strips. I don't think the item would get damaged, but I would try calling the company since this was my experience a year ago. Good luck!
507606
This is the weber grease catch pan. It holds the weber tin foil pans. One of the top black bars on mine rusted. Buy the best deal you can find including shipping but DO NOT buy a "copy" as they rarely last. I have had my new one for some time now and it works fine. If you can get one delivered for $16, go for it! I own the Pet Door Hood Company and find my shipping charges (no handling) average $15 for less than 3 pounds. I did buy a weber ignitor on Amazon and it stopped working after only 6 months. I emailed the seller but have received no response as Amazon says they have a 1 year warranty. Bottom line is if you can buy this at one of your local stores for close to the same price, do it! This is the weber grease catch pan. It holds the weber tin foil pans. One of the top black bars on mine rusted. Buy the best deal you can find including shipping but DO NOT buy a "copy" as they rarely last. I have had my new one for some time now and it works fine. If you can get one delivered for $16, go for it! I own the Pet Door Hood Company and find my shipping charges (no handling) average $15 for less than 3 pounds. I did buy a weber ignitor on Amazon and it stopped working after only 6 months. I emailed the seller but have received no response as Amazon says they have a 1... » Read More This is the weber grease catch pan. It holds the weber tin foil pans. One of the top black bars on mine rusted. Buy the best deal you can find including shipping but DO NOT buy a "copy" as they rarely last. I have had my new one for some time now and it works fine. If you can get one delivered for $16, go for it! I own the Pet Door Hood Company and find my shipping charges (no handling) average $15 for less than 3 pounds. I did buy a weber ignitor on Amazon and it stopped working after only 6 months. I emailed the seller but have received no response as Amazon says they have a 1 year warranty. Bottom line is if you can buy this at one of your local stores for close to the same price, do it! « Show Less
2095639
Packaging is fine, the unit is well made...the shipping/handling is damaging. The outer box had a large hole in it. At the bottom of that hole was a broken leaf. I have a table vise and some professional woodworkers glue that allowed me to repair it. I like the unit.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
527274
The table was literally destroyed in transport. While definitely caused by improper handling and inadequate packaging, part of the blame should probably go to the table itself - far as I remember it was wholly solid wood but not really hard wood, judging by the types of damage (too many dents, corners pushed in with multiple micro-cracks, a broken off door at hinge line etc.) I returned it as quickly as I could as it was unusable, and didn't request a replacement. I would probably keep it had it been completely intact. This is a long answer but the short answer would not be helpful to you.
1925371
no, our unit did have a damaged box from the UPS shipping, but luckily whatever it was that damaged the box never made it deep enough to damage the AC unit. I have a problem with stuff being damaged from shipping all the time. It is part of ordering stuff online.
1812701
I don't know if the packing issues have been resolved. I was concerned about that myself and considered purchasing it from someone other than Amazon for that reason, but the few other places that carry it were out at the time. It is a very heavy item and so this creates shipping challenges. I just decided to take my chances and mine arrived undamaged. Maybe you could call Amazon. I considered that myself but never did.
197701
My recent shipment shows a "best used by" date of 4/2016. Also, my new shipment does not have a single damaged can! The cases were packed differently, so my assumption is that my prior negative review was taken seriously.
684462
The grill racksare made in ill.The rest is made and assembled in China then shipped to Ill. For insertion and shipment, very similar to how Harley Davidson does it. Weber was the very best yrs ago.....no more. I'll never buy another one.