I ordered the Melissa &amp; Doug Deluxe Magic Set, 1st use with the ball trick, the box broke. Can I get a replacement?
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
1484169
Hi, thanks for contacting us. Unfortunately we do not have any more suggestions. If the card was damaged we can replace it. If there is anything else I can do for you or if you have any other questions please let me know. Sincerely, Chris Nickels Red Planet Trading
1640607
I don't think the exact balls can be reordered. My mother-in-law just bought my one year old another one of these, not knowing she already had a set. We are glad we kept it because now it can be twice as tall. If this is a beloved toy, I recommend buying another set, which would give you 3 new balls and taller capabilities. You could also try to find similarly sized balls. Ping pong might be a choking hazard, but should work.
10540
I have not heard of or seen offers of replacement magnets. However, I suggest you contact the vendor. I have gotten replacement pieces for games by going directly to the vendor. Good luck.
49924
you can call hasbro @ 1-800-255-5516 and order more balls. You do not have to fill out an order form, just call them
1027335
I doubt u can. Send the complete box back and get a new one, that is what I would do.
314358
I'd imagine if you contact the company they would replace it. All these kid toy companies are great about replacing Things with no cost to you. We've gotten many items replaced from infantino, leapfrog and fisher price. I'd imagine vtech would be just as helpful.
1168098
Try contacting the company directly. I bought my first one at toys r us. Maybe they can help too.
594504
My purchase was a gift to family far away. I only saw it by Skype! Sets usually list contents. Have you checked? It might be easier to contact the toy company and see if you can order spare parts. Sorry I'm not more help.
540027
I purchased mine through Amazon and the name of the Seller is : Toy and Game Warehouse/365 Adrian Road/Millbrae, CA 94030/650-697-7781They may be able to help you, or, maybe someone can scan you a copy of theirs!
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
1325637
same thing here.... went and bought another one and had the same problem w/ it/ Leap Frog said I can mail it to them at my expense and they will replace it.( after being on hold for 48 minutes)
39583
I had to get a replacement too! I'm sorry I don't remember from where but I did go through Toys R Us, as this table is their brand. It took awhile but we got a replacement at no cost.
300196
Report it to Amazon, they can help you. Go to "Your Orders" under Your Account, find this item & report the broken globe. If they can't resend just the globe, they may send you a whole new unit & then have UPS pick up the old one at no expense to you. If this doesn't help, contact Westinghouse Lighting Corporation, Customer Service Center (Google it). But, Amazon usually replaces any broken items received or items sent in error.
447004
Amazon is having some issues with this option right now. Go ahead and place your order with My Hobby Place & Toys and then email or call us with the name you would like. You can call us at 734-812-2900 x6 or email at Lisa@MyHobbyPlace.com Thanks!
49922
ditto! We've had ours since our 7 yr old was 1yr. We recently got it out for our 1yr old but have just 3 balls.. & he loves it. Maybe check the Playskool website. I was hoping i could just order extras on Amazon but i do not see them listed.
655590
Nothing can be done. Unfortunately you received a defective toy like i did. The only thing to be done is to return it. I didn't want to go thru that trouble and crossing my fingers I ordered a second set which came in good condition. I don't understand why the company doesn't make sure all the parts work before shipping.