Where can I purchase a replacement basecap assembly. A battery puked in mine and damaged the switch, everything else still works. I contacted Fenix and got a run around response with no answer.
73569
Sorry but i have no idea where to get what you're looking for. The exact same thing happened to my Fenix led flashlight. I recommend purchasing a Maglite led or trying some other product with excellent reviews.
315299
Hi,Sorry to hear about this. super bummer. I have two neptunes and I have not had any issues with either. Maybe was a weird glitch or flaw? Should contact FINIS and tell them, I'm sure they will be happy to replace and get to the bottom of it. I use a lot of their products and this seems unusual.Hope this helps!Angela D
1394100
Me again. Here's the link to the instructions - I wasn't able to include them before. Best wishes. http://sollight.wordpress.com/2011/09/26/replacing-the-battery-in-your-lightcap-300/
1568126
Have same issue with posts on panel cover also snapped. Original switch works but dropped down and hard to use buttons. Good luck, Jeremy. Please comment if you find part name or ID and if you find a source; I will too. Best!
1723926
I contacted the company and this is what I heard back. Dear, Unfortunately that item has been discontinued with no replacement. Thank you for your inquiry. Customer Service / Sales SupportNorcom, Inc.
658975
Im sure you must be Jim from the Budgetlight forum......... I was going to tell you that you need another soldering gun to replace your broken one. I see you got it fixed....If you would have called the company they may have sent you out a brand new pen itself. FYI in case your element goes out prematurely.
1727004
Sorry, I haven't had any problems with mine so I'm blank on where to tell you to go. Best of luck finding it though.
2007820
Spoke with customer service who states this is a relatively common problem that occurs during shipping. Apparently, the magnet cap (inside the pre-assembled body) comes loose and gets stuck on fly-wheel. They gave me the option of having a special tool shipped to my home so I could do the repair myself, or have a technician come to the house to repair it. It will take 7-10 days to schedule an appointment (which I opted to do). They were very nice and helpful on the phone and I await the technician. Hoping for a good outcome. Will post results. Feeling hopeful.
796623
I had an issue with the switch mechanism. When hooked directly to the battery, life is good. But when their switch is put inline, it doesn't. I replaced the fuse to no avail. I think got out my ohm meter and checked the fuse and the switch. The switch turned out to be bad. I'm now left with either returning the whole thing or just rigging up a toggle switch that I can buy at Home Depot.
1857313
I lost one of the caps to mine, I contacted the manufacturer through their support site. They sent my a new set for free, all I had to pay was the shipping.
590838
I tried too, apparently you must find a replacement independently, I even talked on the phone to an Aquaeon rep. I purchsed an LED clip on gooseneck here on Amazon under Aquarium LED Lighting
1591035
Good question. I would contact LampsPlus directly. They are very helpful and carry this product.
1556884
I would try the manufacturer or any company that sells this to see if you can purchase a replacement. I wish I knew more!
14845
First thing I would try is remove all power from the panel. Disconnect the battery(and check it's voltage as this is the usual culprit), unplug the ribbon cable from the terminal board, reconnect after a few minutes. If the problem persists, replacement may be necessary. Since they've made a few changes (most notably the ribbon cable connector) replacement will require both terminal board and panel. The controller housing and internal parts mounting haven't changed, so replacing with the same model would be fairly easy.
380661
Call customer support, the same thing happened to me and my box was fried I had to get a new one they replace it for free and it's shipping. They have a lifetime warranty on them. Take about an hour to get a hold of them but it is worth it their base in Illinois and are very helpful.
1937688
Call the company directly. They have awesome customer service. It's called glentronics and is located in Illinois .
75938
Easy fix man. Contact Genius GX-Gaming tell them the problem, show your reciept from amazon and they will send you a replacement control module (the thing you plug all your cords in) :)