a few of my cats love it, my question..the "tail" part has already broken off 2 days after Christmas, is there a replacement part available for this?
47873
I'd like to know the same thing. I had the same experience. My 3 cats loved it, but the "tail" part snapped off after 2 days.
47874
mine lasted a month and then the wand broke. I "glued" it together with J-B WELD epoxy and it held, but broke in another spot on the wand within a minute. I like the idea of drilling it out and replacing with something stronger... or slipping some kind of sleeve over it. My cat loves it and can't understand why he can no longer play with it. Poor Kitty.
47875
No, the company remains hidden. All you can do is take or send the entire unit back where you bought it for a full refund. Most won't give back mailing costs. You might try to Gerry-rig something in its place but... Sorry! Carl
47876
I don't know if there are replacement parts available. Mine arrived with a tear in the yellow nylon fabric. I packed it up and returned it immediately without even putting it together. If there are placement parts mine would have been more costly to fix. I would have been better off to just buy a new one.
47877
The wands no problem, my cats have abused it with no breakage. What needs to be a replacement part or better yet an aftermarket part is the yellow polyester/nylon cover. My cats tore the hem off and now it bunches up and won't lay flat. It don't do it's job to good no more! Somebody, there's a market here, the covers wear out the toy still works!
47878
Mine did not break off but I did tape a feather on it to make it more fun. Hope that helps.
1533373
I was told that it depends on how many cats are using it and their weight. I'm a foster failure so I have multiple cats (and 7 litterboxes set up). Some of my cats are rotund (one is 16 pounds and one is 20 pounds). I'm sure the extra weight effects the motor, especially the bowl. My litterboxes have lasted around 1 year, sometimes more, sometimes less. However, the motors are only about $14 to replace, and they are pretty easy to replace---just 2 screws and a plug. PetSafe customer service is really good. I called the other day to buy several motors to replace in a couple boxes. They asked how long I had had my litterboxes and I couldn't remember if it had been 1 year or more, but they sent me a couple motors for free. They also let me buy a couple "90 day warranty" litterboxes for $40 each since the light on one litterbox went out completely and the lid on another won't stay down which causes the litterbox to stop working. (I have bought quite a few of these litterboxes and this is the first time this has happened). Anyway, if you have a box under 1 year and it stops working properly, call PetSafe customer service. They will send you new motors for free.
2229516
The feathers are still on the one I bought, however, I don't let my cats catch the "prey" a lot. I'm surprised it has held up as well as it has, though. I bought extra feathers just in case and haven't needed them yet. I think it depends on the play and the cats.
442824
dear elizabeth, if you still have those instructions could you please email me the diagram i was able to follow very easily when i first got it but seemed to have missed place them during my move recently and my cats keep looking for it they love the thing and its fun to watch them play as well. they seem much happier with it up so if you could get back with me on that asap that would be great :) email is mccormick.misha@gmail.com or if you could lead to to a site that has the diagram as well which ever works for you i would just really love to get my hands on the instructions again. all the polls have the numbered stickers on them still so it should still be easy to follow. thanks again dear elizabeth, if you still have those instructions could you please email me the diagram i was able to follow very easily when i first got it but seemed to have missed place them during my move recently and my cats keep looking for it they love the thing and its fun to watch them play as well. they seem much happier with it up so if you could get back with me on that asap that would be great :) email is mccormick.misha@gmail.com or if you could lead to to a site that has the diagram as well which ever works for you i would just really love to get my hands on the instructions again. all... » Read More dear elizabeth, if you still have those instructions could you please email me the diagram i was able to follow very easily when i first got it but seemed to have missed place them during my move recently and my cats keep looking for it they love the thing and its fun to watch them play as well. they seem much happier with it up so if you could get back with me on that asap that would be great :) email is mccormick.misha@gmail.com or if you could lead to to a site that has the diagram as well which ever works for you i would just really love to get my hands on the instructions again. all the polls have the numbered stickers on them still so it should still be easy to follow. thanks again « Show Less
704055
Ditto. My cats use the lids as toys, and then they disappear into whatever dimension cats keep their fav toys in. Personally, I never see the lids again. But I would dearly like a few replacements.
531516
If there is a way to actually take all the pieces apart, I'd love to hear it. Over time, cat fur gets trapped between layers of plastic, and it is impossible to fully clean the ball without completely taking it apart.
166371
I am sorry there is not replacement sisal for the scratching posts. They were not designed to have replacements. If you have any other questions, please contact us at tina@pioneerpet.comThank You.Pioneer Pet Customer Service
913947
my cats love it. I have 4 cats that run up and down it, only problem is the hammock is poorly made and unusable
1105684
We have had that problem, try smacking it a good one. Seriously. Also, it "dies" regularly, just stops working and/or won't start. We've learned to actually "twist" the button when we want to turn it on and that seems to help. My son has literally tripped over it several times and that has started it. The silly thing is frustrating as all get out, but our cat LOVES it. When it isn't working, she lays down right beside it and croons to it. When it is working, she pounces on it and gives it a good shellacking (spelling?).
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
960821
My kitties de-feathered it pretty quick. Wish I could find a replacement piece.
1372364
Mine last for a few months already. My cat loves it and she sleeps on that every day. She also scratches on that a lot. The material is tough enough to allow my cat to scratch on it for a few months. I don't see that it has to be replaced every other months. I am considering to buy more to glue them together to make a bigger bed for my cat. This product is a good piece to own with such a reasonable price. Love it.
1865318
be warned that if your cats really like it, it will fall apart because the cardboard tubing is only glued to the plastic inserts that hold the pins that hold it together. mine absolutely love it but the first one had to be replaced after less than a week as it was bowing so bad from them using it. the second one, which the compnay sent me for free, faired a bit better, but now after 3 months was doing the same thing. my husband screwed it together with regular screws at the points where the plastic inserts were coming apart from the tubes.
1933661
WE have to tighten ours about every two weeks. Every one of them we have owned was that way. With the cats jumping off and on it gets loose.
344773
I have two of these and my cat loves it. Make sure that the legs are in the right slot. This is based on the width of the widow sill. but you will find out that the Velcro does not last very long.
627031
I would contact the company and ask them to send you the hardware that is supposed to come with the post. We received our post with all required hardware and our cats love it, though it took one of them a few days to realize it. Now, my daughter says we need to get a second post because both cats often want to be in the bed at the same time, but they don't want to share. Oh, they love scratching on it, too. It is tall enough that they can stretch high while scratching.
8265
Did you ever hear from the company??? I'm interested in whether or not they even care, because they never contacted me after my cat lost it's toes in the wire of the cage, and they never returned my calls! Thanks!