How do I open this case after putting on ? I can open the first and third of both sides but the second lock is impossible to open
53909
With the ipod screen side up...there are two small slots on the right side of the case. One towards the top and one towards the bottom. I open from the top one first. I insert my nail and pull the hard part of the case apart from there and then the whole left side. After that I just pull apart the remaining locks on the right. If its not coming apart that easily, just insert your nail into the remaining slot and pull. Keep in mind not to pull too hard cause you don't want to break it. Hope this helps.
1670172
It's super difficult. I have to pry on one side and pull on the same corner of the case. It almost feels like you are at the point of breaking it.
923520
I tried both of these locks. They don't fit. Anyone have recommendations that work? Love the case, by the way.
730842
Had the same problem. Fixed by carving out the obstructing pieces of the case with a penknife. Took a few minutes and shows poor design on the part of the manufacturer, but haven't had any problems since.
1175365
I had the same issue. I pried the two halves apart with a small screwdriver. I was convinced that I would crack the plastic. Went very slowly and was able to open it. Good luck!!
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
171540
First, it DOES feel like you're going to break it when you try to open it. But here's how you do it... After you twist the metal sleeve to unlock it and slide it off, you then pull the entire black plastic top section (that the metal outer sleeve was covering) off from the clear part. There should have been instructions w/your unit that might explain better than I am here.
155061
There are a few video tutorials for this on the product page if my memory serves me correctly. You pull the top lock part to the other side, push it down, and then set the combo to what you want. If I remember correctly that was it. It was also on the directions in the packaging. It was easier than I thought it would be.
1677796
mine opened very easily--just tried again. turn it counter clockwise --push to the right where it says open
2031325
Your case is 2 parts, so try to pull the upper section and it should come out with minimum force, then use your fingers by pulling it from the lower case.
823040
There are 4 grey circles on the front of the case around the key pad. These circles are the threaded rods which hold in the lock. If you can drill through them the lock will fall out. It will ruin the case. You could take a 3/4 drill bit and drill 3 holes in a row near the hinge side leaving very little spacing between them then use a sawzall to cut down the length of the case it will allow you to remove the door with a little muscle. There is no easy in/ a way to get in without destroying the case.
1998634
If you had set a new combination open it by dialing the new combination. If you have not set a new combination then open it with the release button. Good luck.
2077243
I had some trouble with this too. U have to pull out as u clicks on the 2 buttons on the side. Hope this helps!
1111568
If you still don't have any luck, I can try to post a video this weekend of how to lock it in. It's really a secure case in that respect. I've dropped my ipad so many times and it remains securely in the case. Let me know if you think a video would help or if you've just moved on entirely :-)
1794743
The locking mechanism is located on the drivers side. Once unlocked, it can be open from either side
80956
It's a pain. I struggle every single time I remove it. Basically I get a coin that fits best in the slot on the right lower side. I turn with the coin and pry my fingernail between the seam where the halves meet at the extreme right corner of the case. It will usually pops apart once you've wedged your fingernail between the halves.Maybe someone out there has a better method, if so I'd love to hear it too.
1609119
Sorry, but the only thing I can think of is to take it to a locksmith. They can open it for you.