mine stopped working; put in new batteries and no luck; what should I do??
89789
All you can do is buy a new one.I did it three times-- no more . The hand sprays are just as good if not better. Also some of the liquid drips a little and the grout on the tile shower floor is damaged.
89790
I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really keeps the showers clean but the dispenser should have been designed better. Hope this helps. I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really... » Read More I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really keeps the showers clean but the dispenser should have been designed better. Hope this helps. « Show Less
89791
My first one did the same thing. I thought it was planned obsolescence. After the second one failed, I realized that the error was mine. Now I NEVER, repeat, NEVER let it run dry. Doing so lets the impellers run without lubricant (the bubbles liquid) and this is damaging. Nowadays, when the bubble liquid gets near the bottom, I change bottles. This means losing four or five table spoons of liquid but the device doesn't fail. I'm on the fifth or sixth set of batteries and it is still running fine. Hope this helps. GEW
89792
I would suggest you contact Amazon and tell them what happened. I believe they will send you another if you want another or they will give you a credit on your credit card. Amazon has always been fair with me the few times that I had a problem.
89793
I have had that problem in the past. I let it dry for a few days and sometimes it works but often times it does not. I just replace the unit. Not a good solution, but it is a solution.
89794
Call Johnson and Johnson and they should send you a coupon for a replacement.
89795
I contacted the SC Johnson company and explained the same problem and they sent me a coupon for a new one. No cost to me.
89796
sometimes mine gets a bit stuck. I just wiggle the spout a bit to loosen it and it works. If not, I do replace mine every 2 years or so as it will give up.
89797
The only thing we have ever had to do was put a dry paper towel over a pencil (eraser end) and clean the battery compartment.
2072669
mine won't even turn on. I don't know if the indicator light is just weak or what but right now its doa. and what do you do when the battery runs out?
1179437
Did you plug the unit in? Mine works fine. Perhaps you should contact the a Seller for a new one.
1149906
Try taking the batteries out for an hour from both units. Re-sync. Good luck.
2090762
If you already tried new batteries , then I would contact the company and send the remote back for a new one. You shouldn't have to do anything with the remote to get it to work properly. Did it work before?
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
385889
Make sure battery is in it and repeat. Mine worked according to directions.
1197268
Interesting, actually mine did not turn on either, however, I just assumed mine was to replace the battery. Which I have not done yet. I have had mine for 6 months or so. Did you change the battery?
2009691
The first thing is to check your batteries. Replace the with a good brand, like Energizers. They usually come with off brand batteries, so I put good ones in and they last.
638997
It must be broken - if you put new batteries in, should work. Contact seller.
307477
did you check that the batteries are in right? Maybe it's a defective one? If you recently got it, you could get a new one
1724812
maybe, your software/firmware might need refresh and or update, if still not working after that then yup it's probably dead...(might try new fresh batteries too....)
1762853
Are you inserting the batteries correctly? If not contact Amazon to arrange to send it back for replacement. Mine works fine.
2181354
Mine didn't work at all. I would call the manufacturer or the place you bought it from and ask them for help.
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
667089
remove the batteries and put them back in again, it took a little bit of time to get it going but eventually it took. good luck