it's been 2 weeks since i've had this thing and one side already stopped working i'm a new mom and i need to pump i can't afford a new pump. help!
52188
The company will send you another one but it took nearly a week for me to get my replacement. Then they wanted me to pay shipping and return my defective one (I did not return it). All together I had to buy THREE of these pumps and I have ONE that works...most of the time. If I were you I'd talk to your Dr. or the hospital where you had your baby and see if you can rent one. That way you know you're getting a good one and it shouldn't cost much. If I had it to do over, I'd either spring for the good/expensive pump or simply rent one from the hospital. This one is terrible, I'm extremely disappointed in the First Years product, customer service and company as a whole! Good luck to you!!!
52189
It should be under the warranty. Amazon normally can replace it if it is bad as soon as you got it like this. Call them too.
52190
I would send it back and call the hospital you have birth in and ask them about renting a pump. I love in Tampa and it's about $50 a month.
52191
The company will send you another one but it took nearly a week for me to get my replacement. Then they wanted me to pay shipping and return my defective one (I did not return it). All together I had to buy THREE of these pumps and I have ONE that works...most of the time. If I were you I'd talk to your Dr. or the hospital where you had your baby and see if you can rent one. That way you know you're getting a good one and it shouldn't cost much. If I had it to do over, I'd either spring for the good/expensive pump or simply rent one from the hospital. This one is terrible, I'm extremely disappointed in the First Years product, customer service and company as a whole! Good luck to you!!! The company will send you another one but it took nearly a week for me to get my replacement. Then they wanted me to pay shipping and return my defective one (I did not return it). All together I had to buy THREE of these pumps and I have ONE that works...most of the time. If I were you I'd talk to your Dr. or the hospital where you had your baby and see if you can rent one. That way you know you're getting a good one and it shouldn't cost much. If I had it to do over, I'd either spring for the good/expensive pump or simply rent one from the hospital. This one is terrible, I'm extremely... » Read More The company will send you another one but it took nearly a week for me to get my replacement. Then they wanted me to pay shipping and return my defective one (I did not return it). All together I had to buy THREE of these pumps and I have ONE that works...most of the time. If I were you I'd talk to your Dr. or the hospital where you had your baby and see if you can rent one. That way you know you're getting a good one and it shouldn't cost much. If I had it to do over, I'd either spring for the good/expensive pump or simply rent one from the hospital. This one is terrible, I'm extremely disappointed in the First Years product, customer service and company as a whole! Good luck to you!!! « Show Less
517310
Mine is broken too. Now on both sides. Had 1st broken sids welded. Then other side broke today. Now the welded side broke. Very frustrating.
580389
Hi Lorena,You may need a new pump. HHow long have you had it? A new pump can easily be attached to the bottom where it pulls out. Contact me at crizbooth@gmail.comThanks
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
2015976
Press down on it. It's a pump. If your's doesn't work, it's probably broken.
617129
My pump sounds like it has a small rock in it when it is working. I called Tetra and they said they would send me a new pump but it and the light look like one unit. I would call Tetra and ask for a new one.
1698298
You are lucky yours is working!Enjoy it while it lasts. Sadly mine didn't last long.l have been meaning to update my review.Very disappointing!I am back to using cheaper hand held ones!I did find if I rinsed it immediately then cleanup was easier than if the froth dried and became hard to clean
273299
I had the same unit. It lasted less than 2 weeks and stopped working! Send it back!!
553168
Hi Joseph,if you have tried to soak it in lubricants and its still not working i would just order another pump cup.I don't think they would be that expensive.Hope this helps.Stephen
833322
I found cleaning the pump intake solved the problem. When I took my out, it had cat hair plugging the intake side. Once I got it cleaned out, it works like new!
1012753
Got mine in April and one side stopped working this week -- I've only had them for 4 months. Customer service has yet to respond. I'm not impressed.
647335
My husband says its probably broken. Just ask for a new one from Amazon.Or turn your water source coming from the wall down a bit, that might do it too
780974
Mine crapped out on me COMPLETELY this week, and I purchased it August 30th... and have taken marvelous care of it. I am going to pursue a replacement before I change my "good" review on Amazon. I am looking forwad to a rapid prompt courteous replacement. Today is November 23. So, mine didn't even last 12 weeks. Best of luck! Keep up with this post, we'll see how it goes.
1839239
Yes, last two orders the pumps are not working. I have been using these for about 2 years and no issues. Then when the first one came and I could not use it and my boyfriend also spend a long time trying I figured it was a fluke. Now with the second order and not working I am not so happy.
1618532
I bought mine about a month ago and it just shorted out! It's not working anymore. What are our options?
539377
We purchased the same item about 1 year ago and have had no issues with it. The baby even bangs on it and messes around with it. It sounds like you have a defective unit and should request a replacement at no charge.
1458135
We have had the same problem ,multiple times ,w/this despenser. It doesn't last long until the pump is sprung & unable to release the soap. Very frustrating. This past time we contacted the seller & they sent us another, not the same one, thank goodness. So far, so good. It is much better. We'll keep our fingers crossed!