i can't open the case, is it broken or i just dont know the method? the case is locked and no matter i turn the key how many times in either direction
72971
Place the violin case horizontally on a table/floor. To unlock the case, insert and turn the key so the keyholes are parallel to the case (keyholes are horizontal). Once the holes are parallel, push the button on the lock downward towards the table/floor. The case will not open if you push the button inward, towards the case. To lock the case, with the key, turn the keyholes perpendicular to the case (keyholes are vertical).
1344721
The keys that came with my cases work just fine, however the first few times I locked & unlocked them they were VERY stiff.I had to press & hold the key VERY firmly against the back of the lock. Then turning the key required steady pressure and with some jiggling they turned.Each time I locked & unlocked them the process got easier. Now they work just fine. Work with steady & firm pressure, don't try any jamming motions. Good luck.
2052686
There is an option in settings where you have to activate it so that it locks with the case. I'm not sure which part in settings it is, I'm sorry :/ (might be in general where the auto lock option is)
1843750
I had to return mine for the same reason. The keyboard worked nice but had to work too hard to get the case open. I was disappointed because I really wanted the keyboard case.
1973540
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key!Best of luck!
1870373
I only have one key left and the piece covering the lock button is missing so the chip is exposed, it constantly opens and locks when I hit the button. It looks like I can order a replacement cover for that key, and I want to order an extra key because my other set of keys was stolen. Am I an the right track?
239526
remove the key from the fon. then on the sides you will see two small notches use a small screwdriver to pry the two pieces apart, work it all the way around once you have that back apart a little bit
1380395
I had that happen once, I had gotten some dirt in the lock. I got it out sprayed some WD40 in there and it was good.Another time I just had the key turned the wrong way (locked not unlocked) it has to be all the way open to come outHope that helps, have a good Xmas!!
972000
Press the reset red circle right when you open the case to your left Side ok
2282485
there should be plastic pins in he lock , remove them and set combination to "0" all the lock combo keysit should open then
2114313
I kindly suggest you take it off and perhaps clean under it. I find it very stranger only one key doesnt work so im inclined to believe there might be something under that key or on the laptop's surface not allowing for it to work. About shipping it back? i would contact the seller. Cheers!
1609124
You'd have to actually turn the key to lock it. My guess is that it's just closed and stuck. You might need to use some extra force on the red release to get it to open. Don't forget to push down on the black part of the lid while you do so.
1047162
opps...forgot to tell you after keyguard setting select, unlock option, then "press once". at least you don't have to press it twice to unlock the keys.
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
932617
Hey John,I'm actually going to get this exact question answered tomorrow by my local music/guitar store. The case closes all the way except for about the last inch or two. To get it to lock I have to press down firmly on the top the case and hold it until I latch the cover. I am seeing imprints from the bridge and the knobs on the inside felt, which I believe I shouldn't be seeing. This is my first hard cover case, so I wasn't totally sure what to expect. I can let you know what I find out tomorrow.Brian
1491558
I fought with the case for some time, before it suddenly came undone! Surprise. There's a small space at the top where you can insert a nail or gently a fine knife then apply pressure to the two corners at that same end (on the outside case of course) - and that's how it happened. Good luck!
2244882
There should be 2 keys that come with it. Also, in order to open them, you have to push out on the lock towards the end of the case. This will release the latch.