The tube thru which the cord passes is cheaply made and has broken. Anyone have any ideas as to how to replace it with a better design?
81875
I am also frustrated with this design. I haven't begun looking yet, but my plan is to go to the manufacturer's website & look at schematics for something with straight parts that actually line up when I try to assemble/reassemble it. I will post findings on Amazon. Sorry I can't be of more help at this time.
1791707
Christina,It sounds like it needs replacement. Please request a return through Amazon and we will get a new one out to you.
1276961
I fixed mine after it came out of the socket, but once it broke again I just threw it away. You can get one cheap enough to not worry about it.
1209447
I would contact the company (Tervis). I have not had that problem but I think they will replace it for you.
1701405
Hello Jane, I am so sorry to hear that. I would first try to see if the seller on Amazon.com is willing to replace unit and if not please contact me directly at Jimmyjane.com. I will need your proof of purchase, and we will need to go through the return process of having the unit evaluated before we can send out a replacement. Mike.
1121000
I would try and put the original tube back in and see if that is where your problem lies; also make sure the tube is firmly in the sockets and glowing slightly.... I also replaced the tube and have had no issues.
710265
I don't know of any replacement. My suggestion: Take it to a local hardware store and ask for a replacement. They may be able to help.
2010373
I'm sorry that happened to you. My machine still works fine except the long black tube keeps coming out. I finally duct taped it back together. Have you contacted the seller about it?
2141410
I emailed the company at sales@radcycleproducts.comThe clamp that holds the vertical tube broke and they sent me a replacement right away. I just needed to send a picture of the broken part and a copy of my invoice.
2129902
You should contact the company; mine doesn't work well but with some tinkering it's okay. It's a pain.
46904
Never had this happen. My original finally just deteriorated after 12 years and I had to replace. Maybe wrap it in duct tape?
853332
This is the guide that I used to repair mine: http://www.instructables.com/id/How-to-open-and-replace-the-MagSafe-cord-on-an-App/
332143
I would try to find someone who can install a new universal type cord. Otherwise, I would try to contact the manufacturer. Perhaps they can sell or provide you with a new one.
685016
Definitely contact the company and get a replacement! Also contact Amazon to see what they will do.
740319
I would go to the local pet shop and get a longer tube and replace what you are currently using.
2009429
I also have the unit and love it...have not had any problems with my cable....I would check on Goal Zero's home page..they may have replacement parts.
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.