If there is any damage occures during shipping or item has any manufacture deffect, how can we return the item and do we have to pay the shipping ?
56004
Contact the seller before returning the item and some seller will send you the pre-paid shipping label.
1811212
We do not accept returned used items for health reasons. If your product has been damaged then we may send you a replacement if the issue is a manufacturers defect. Please let us know if we can assist you any further. Thanks.
1708064
I believe there was a piece of paper with an address that you ship it to for repair. I'm also pretty sure there was a small fee that you send along with the item for return shipping, think it was less than $5. I've been using mine for about 5 months, with 10 keys on it 5+ days a week. I doubt I'm going to have to look for that information any time soon as this is definitely a quality product.
406534
You probably can, as long as you saw the damage shortly after receiving the item. You shouldn't be responsible for a damaged item.
2101681
Hello, You would have to use UPS or Fed Ex to have the item returned. The item is about 60 pounds to send back. It depends on where you are located as well. Thanks
1620463
Maybe go to refund on Amazon purcahse and that will lead you to contact seller, where you can send them a message.
179908
I would email or call amazon customer service and tell them what happened. Usually they will just let you return (free shipping) and send you a new one.
1914380
I had the same issue amongst others. I was going to return it but since the vendor wouldn't pay for return shipping for defect product, I just threw away $80.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
2093226
I'm sorry to hear your order arrived damaged! You can initiate a return or replacement through our Online Returns Center:
1457205
If damage occurs during shipping in USA would be coming. But if it happens from USA to destination outside USA site, it would be by the company conveying that shipment. It is my personal opinion. Best regards
1740576
Very carefully! Note if you buy the chair and decide to return it but its not defective you might be in trouble. You'll have to pay back the shipping cost to you and pay to ship it back plus a %15 restocking fee. This equated to more than half the chair for me. Id double check the shipping policies with amazon before you buy anything like this on here.
814197
You need to go through amazon concerning the damage. You bought it through Amazon correct? They are great and I am sure they will replace it, as it was damaged before or during shipping. Hope this helps and happy holidays.
1103746
I you ordered it from Amazon, you should be able to return it for a full refund, inclusive of shipping and tax charges.
1591839
Contact Amazon. There is an option to request replacement of your order. They will typically ship you a replacement product immediately, then give you about 25 or 30 days in which to return your defective order. They have always been good about this to me. I have returned multiple things. Of course, the faster you are to make your request, the faster they will be to do their replacement. AND if you point out that it is their mistake (or the shipper's mistake), they will generally pay for your return shipping also. (In two cases, they told me to keep the defective product or give it to a friend, when the cost of returning the defective product was atrocious compared to the value of the product.) Contact Amazon. There is an option to request replacement of your order. They will typically ship you a replacement product immediately, then give you about 25 or 30 days in which to return your defective order. They have always been good about this to me. I have returned multiple things. Of course, the faster you are to make your request, the faster they will be to do their replacement. AND if you point out that it is their mistake (or the shipper's mistake), they will generally pay for your return shipping also. (In two cases, they told me to keep the defective product or give it to a... » Read More Contact Amazon. There is an option to request replacement of your order. They will typically ship you a replacement product immediately, then give you about 25 or 30 days in which to return your defective order. They have always been good about this to me. I have returned multiple things. Of course, the faster you are to make your request, the faster they will be to do their replacement. AND if you point out that it is their mistake (or the shipper's mistake), they will generally pay for your return shipping also. (In two cases, they told me to keep the defective product or give it to a friend, when the cost of returning the defective product was atrocious compared to the value of the product.) « Show Less
1535396
its the cost to return something to amazon, you got your refund minus the shipping credit.. not free returns to amazon.
1640872
Yes... But, of course, you have to pay for the shipping there and back. Yep, you have to send back the damaged stick. Not to mention, the time you and your pup have to wait for the exchange.