How can one order customized filters? I have emailed customer service a few times to no reply from them.
89480
Customized order is not available on Amazon because all of our products are fulfilled by Amazon. You can purchase 2 different sizes and swap out the both sides if you need different sizes of right and left sides. Please contact us via the following link if any questions or concerns.
1263769
I have never received anything but "New" items from Amazon. B+W is a quality company that makes high quality products. If your filter looks ok, no distortions, blemishes or scratches...I would use it. I would still contact Amazon Customer Service if you are not comfortable or happy. They are responsive and should address your concerns. At least that has been my experience. Good Luck.
1237673
You can buy the universal prefilters at a good price from Amazon. You can also find them at Target and Walmart, but the supply tends to be inconsistent.
1134243
I have checked and I don't believe there is a filter. I think buying a new one is the best option. At least they are pretty cheap.
1498519
I order the filters from Home Depot. You can also vacuum the cartridges and the felt pre-filter and get a little more life out of them. Remember to push in the reset button by holding down the end of a paper clip into the hole till it beeps.
753864
I haven't had to replace mine yet, but you would just call the company and tell them which model you have. They would send you the correct filter. I received an e-mail reminder after just a few months also, but wasn't ready to replace the filter yet. What you will be replacing if you have the carbon block, is just another carbon block filter like the one that you already have.
145253
This unit uses one size filter. They can be purchased by calling customer service at 843-492-5283, Mon - Fri, 10am - 6pm EST.
1029461
Sorry...Check on the description or look up your model number for matching filters.
1435387
Hi, I ordered these filters but they did not fit (even though they state they will) - this company did tell me I could send them back but if I had time to go to the post office I would not have used Amazon. But I digress. I order and receive my product elsewhere - I change my filter twice a year. Changing your filter will depend on your water usage.
1796635
Hello Edwin, My name is Doug. I cannot answer this question but I will give you the following so you may contact the seller direct. John Chen can be reached at: sales@ispringfilters.com. Hope this helps. Have a good New Year.
1772005
I am not sure. I need to order filters so please send information. Thank you.
1345663
I believe you can purchase replacement filters on their website..sharkclean.com and I think I seen these also on amazons site...
2221761
What I did was to go to a hardware store like home depot or lowes and brought a inexpensive large filters and then cut them to fit. One filter makes 4 to 5 small filters after cutting them up. You can even find some in walmart just cut them to fit.
2013463
upadte - i received the 2 replacement filters i ordered in september sometime in january 2015. they were backordered for quite some time but i finally got them.
580113
My filters looked exactly like the picture. There should be a clear(ish) "snap-on" cover that easily pops off. (If you don't have them simply get them here on Amazon 3M # 501.) Then lay this new element over the grid & replace the cover. Remember these are throw away type NOT a replacement for the original main filter cartridge.
1312991
I'm not sure......lost the paper with what it all filters. You can contact customer service, they've always been really helpful for me.
1259368
I had the same problem. These filters are too wide to replace the "5" filters that are actually 4"3/8. Your website needs to point this out. Customers, read the small print.When I called to return, I was told I had to pay the shipping. Post office wanted $60 to return my $100 purchase! I donated them to Habitat for Humanity Restore.When i called