who do we call if unit breaks under warranty?
65245
You call Sole. We had our elliptical break down (motorized ramp stopped working) and they sent us parts (covered) and referred us to an assembly specialist for labor (we were out of the labor warranty at the time). After receiving replacement parts for everything related to the motor and spending $200 on assembly/disassembly and the issue was still not resolved, Sole RMA'd our 4-year old elliptical and sent us a brand new 2013 model for free. Fantastic service.
968521
I do not know the warranty on the unit is, all I can say I have had it for sometime. I am very pleased with the unit!
810702
I'm not sure but it doesn't appear to be something I would try. If one is damaged, G-Force will replace it with a rebuilt unit if it's in warranty.
145418
I suggest contacting Customer Service as listed in the Instructions Manual that comes with the unit in the packaging.
1274650
You didn't say if this was a new unit or an older one. I believe these units have a 5-year warranty, so if it's older than that you may need a new one.
2259192
Get another replacement immediately or at least the RMA from SEIKI's hapless customer support before your 1-year warranty (from date of original purchase) runs out. Be aware that regardless of when your next replacement is received SEIKI will not provide warranty beyond original purchase date. Hopefully you are within walking distance of the Michigan facility to which your unit will need to be returned and that Seiki will cover the cost of the shipment for repair since this is a replacement (unlikely).
2019115
Call the 800 number, you have a year to be covered, they sent me a new one, but that one broke too
608827
I'm uncertain about a replacement. It might be less expensive to replace the entire unit. Although, if you go to the company website they may offer one.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
668086
I just assumed it was Amazon's standard warranty. I ruined one of these by plugging it into a defective unit, and I assumed that was my own responsibility, not the company's.
2210075
I had a drive fail while under warranty. I contacted LaCie and received a replacement. The recovery service is expensive .
1618471
The warranty issue are handled by the manufacturer. They will most likely have you take the item to a service center nearest you.
1850144
Mine lasted less than a year. I called up the company and they replaced the unit without charge.
914856
call the company, this happened to mine and they replaced it. It has a one year warranty.
1093596
Your manual should have a 1-800 number. They're very helpful and sometimes if your unit is still under warranty, they should fix it at no charge.
1519297
Who are you asking, because these questions come to people who own the product. If you have a problem with the unit, you should call their tech support.
327827
Charles, I also just email them for information on warranty if something does happen. 10-30-13 It depends on what they say if they will get a purchase from me. Will update.