The mouse falls off constantly. Last time one of my cats ran with it and hid it somewhere. Where can I get a replacment mouse?
58208
Mouse shouldn't fall off - takes a good up hard push but will finally click into place - only way to get parts is to contact manufacturer directly
271035
Roccat has the cruddiest customer service. They never contacted me back when I asked about the Roccat Kone XTD mouse skipping and later issues when it became stuck - moving the cursor only diagonally across the screen. A lot of whistles and bells but the customer service is absent. After a year the mouse is junk -- it clicks automatically on items and pauses for no reason at all. Looking for a new gaming mouse ATM.
1706601
The mouse on my cats toy is still there but is torn. Also my cat somehow managed to get his large head trapped in one of the holes, so be watchful of that with this type of toy.
8321
If your mouse stops working you should go directly to the steelseries website and request service with them. Normally you would request an RMA (Return merchandise authorization) and you would ship the mouse out for inspection. Once the problem is identified typically steelseries will send you another mouse in return for your broken one.
858214
This is probably because the shotty wiring in the mouse and it not fully connecting. You can file a complaint and easily get another one. Unfortunately no matter what you do you won't be getting your money back though.
93880
If you find out, will you let me know? Since getting my new Dell laptop for Christmas, I've bought three (3) Microsoft mice. Each one failed after a couple of months, and I don't even know how to get Microsoft to honor its warranty. The problem seems to be with the antenna/sending unit - have relaced batteries in the receiver, but there's a tiny light on the antenna that doesn't light up one day, and then you're toast. I love these things when they work - am tearing my hair because the third one died last month. Good luck.
503853
I purchased mine and after a week of use it stopped working, received a full refund. I honestly want to love this mouse bc the design is unique and unmatched, but after much research I found out the laser is piss poor in longevity. If you purchased it new, you can contact Mad Catz for a replacement within 2 years with proof of purchase
1792631
Mine died too ... if your cat stops it it burns out the motor or maybe the gears... anyway my cat went through two of these in a week... she's a full grown cat but very playful and she loved this toy, but when she caught the mouse she wouldn't let it go... it needs a clutch to disengage the mouse when caught so it doesn't break the toy.
1692851
It would be better to get a small box, perhaps 3" X 3" and fill it with cat litter. The mouse will learn to use it in a week or two. Be sure to change the litter frequently.
970841
I have the same problem! This is one of my cats (1 y/o female, 5 y/o male) favorite toys, but it frays and then the metal wire pulls completely out of the rubber tip after about 2-3 weeks of consistent use. I have sent back 3 broken ones, but keep order because I can't find anything else (with the exception of da bird) that my cats get so excited to play with. It seems like the company needs to make some improvements to the way to wire is connected to the rubber tip and wand. If it didn't break so easily, this would be the absolute best cat toy out there!
940747
safe for whom, the cat or the skitter critter? The cat will be fine, the skitter critter on the other hand, you might have trouble finding it again. Somewhere in my house are two from the first batch and one from the second batch. Occasionally I find one that I had given up on when looking for a current one. Then we have a couple going at the same time. Currently have one in hiding again. WHERE does he put these things? Sure likes them though. I'm tempted to open up batch #3 and put another on into service. I like having more than one at a time.
722407
There is a slide-off panel on the bottom of the mouse. Remove it and replace the AA battery inside.
786306
Try contacting Corsair customer support if your warranty is still valid, and try another mouse and see if you have similar problems. I don't believe it's a design flaw with the mouse itself, it's either a defective unit or something is wrong with the settings on your computer, or the computer/internet is just lagging.
1223239
It does keep it sliding smoothly. It's made of a hard smooth plastic like you find on other mice. It appears to be glued on and I am not sure if you can replace it or buy a replacement part.
1967113
It should be under the battery cover, but that mouse won't last two weeks. Bought two and one didn't work day 1. Then the other crapped out within a couple weeks. Don't buy this product, period.
772429
There is a 2 year limited warranty on all mice. Assuming it its new when sold.
2028404
Really don't know. Doesn't sound like a good idea. A good mouser cat should do the job.