My remote seems to be dead as a result my speaker doesnt power on anymore. What should i do? No one is able to repair neither i can connect it directl
75257
I would try to contact Creative with this issue and try to have the remote replaced. What I assume is your problem is the fact that the system may not be able to sense when you try turning on the sound with the remote. The remote does not seem to have a switch inside of it that cuts the power on and off, and instead they seem to use a system where the device senses when the volume has been turned down all the way. Whatever system is sensing this may have broken and as a result the system will not power on. If it is in the remote itself, replacing it should help. If it is inside the subwoofer, I'm not sure it will help you much. Good luck.
75258
I would try to contact Creative with this issue and try to have the remote replaced. What I assume is your problem is the fact that the system may not be able to sense when you try turning on the sound with the remote. The remote does not seem to have a switch inside of it that cuts the power on and off, and instead they seem to use a system where the device senses when the volume has been turned down all the way. Whatever system is sensing this may have broken and as a result the system will not power on. If it is in the remote itself, replacing it should help. If it is inside the subwoofer, I'm not sure it will help you much. Good luck. I would try to contact Creative with this issue and try to have the remote replaced. What I assume is your problem is the fact that the system may not be able to sense when you try turning on the sound with the remote. The remote does not seem to have a switch inside of it that cuts the power on and off, and instead they seem to use a system where the device senses when the volume has been turned down all the way. Whatever system is sensing this may have broken and as a result the system will not power on. If it is in the remote itself, replacing it should help. If it is inside the... » Read More I would try to contact Creative with this issue and try to have the remote replaced. What I assume is your problem is the fact that the system may not be able to sense when you try turning on the sound with the remote. The remote does not seem to have a switch inside of it that cuts the power on and off, and instead they seem to use a system where the device senses when the volume has been turned down all the way. Whatever system is sensing this may have broken and as a result the system will not power on. If it is in the remote itself, replacing it should help. If it is inside the subwoofer, I'm not sure it will help you much. Good luck. « Show Less
2203614
You need to take the speakers out of stand by in order to connect to them. You need to use the remote
1713921
I had to replace the entire unit so I'm probably not much help. I'd give their support center a call -- they may be able to troubleshoot it remotely. Good luck.
1243096
My right surround speaker went out also after a week. Brand new speaker. First thing I did was check to see if the speaker was bad. Turns out it was...not the receiver. I assume you checked the speaker?
369165
Sorry to hear that. All my remotes did work. I would go to your account and under your orders select the option to return or exchange. I am sure they would be happy to replace them if they are not working.
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.
1255909
You can contact boss audio directly technical support should be able to assist in getting a new remote
989949
Dear Tim,The remote controller does not have a power button.It will not turn-On or turn-OFF the speaker remotely.Best regards,
840084
What screws you talking about? I have one remote control which the sound mute button pop out and lost. Because of that I bought another one. If you email me your address I am going to send you my old one you could use it as spare parts.
2136748
I had same problem. I called Amazon and they sent me another complete set including the remote. I sent back old unit and remote. I have had no problems since.
1867587
Hope you don't think I am being a wiseass, but are the blue lights on your soundbar on? Our first mistake was thinking that the green power light was "on". If the blue lights are not on, that is probably your problem. Next was the source. We use our bar on source 2, (there will be two blue lights on). The directions are poorly written, so we called the tech support number in the instructions. I recommend you do the same. The guy will walk you through syncing the remotes, and any other questions you may have. You will definitely want to sync this to your main remote. Hope this helps. Hope you don't think I am being a wiseass, but are the blue lights on your soundbar on? Our first mistake was thinking that the green power light was "on". If the blue lights are not on, that is probably your problem. Next was the source. We use our bar on source 2, (there will be two blue lights on). The directions are poorly written, so we called the tech support number in the instructions. I recommend you do the same. The guy will walk you through syncing the remotes, and any other questions you may have. You will definitely want to sync this to your main remote. Hope this helps.
2257676
if the lights went off,probably broken!send it back for a new one.mine is working perfectly the lights are on everytime.check it out too if there is sound coming out the speakers.if not,simply send it back coz that thing is broken!
833061
Try replacing the batteries. If this does not work, contact customer service for replacement of remote under warranty.
473500
Hellow Jacqueline, try replacing the batteries, if that fails. Send the remote back to Amazon. GoodLuck Allen M
32884
My remote control stop working, I changed the battery but fail. HK support page don't offers replacements. I will appreciate any help??
2098221
That happened to me after a few months of use. I called wild game innovations and I explained to them that it wouldn't power on and they asked I send it in to them. Promptly after I sent it into them they sent me a brand new one. To this day the new one they sent me works perfectly!
1137874
I just responded to the question and I should have read the other answers first. From them it is probably a safe bet that your problem is the logic board. I would start there and try the replacement yourself. Not knowing your background I don't know if you are comfortable with this or not but it is fairly easy. And as I said their customer service is very helpful. I did have to reprogram the remotes but that is a cinch. Customer service walked me thru adjusting the stops, they said this is needed about 50% of the time.