Did I get a used one? Why didn't it slowly increase speed over the first 14 brushings like the two others I purchased?
77780
This one has a variety of speed that you can select. I've not ever had one that increased in speed with more brushings, nor have I ever seen a Sonicare that advertised it would do that automatically.
77781
This is a normal bit of the programming. It is to aclimate your teeth and gums to the HX9382.
77782
I don't know, after a full charge mine has never stopped working. I'd make sure you register the item and make them aware of the issue. They are very responsive and easy to work with.
1143641
I had one that was very noisy and would not even run at all speeds so I contacted Dremel. They sent me another and it was still a little noisy, they are known for that, but it was much better and I am still using it.
384830
I was just speaking with Oral B and they are sending me one. Whom ever you spoke to gave you wrong information. Walmart actually had the 1000 on sale (out of stock now) that came with one.
1475292
I almost got one, but did not after finding out that the company went out of business due to technical problems with its product. Best to exchange it with the vendor to get a good one. It could have been the best toothbrush out there.
146677
I have the less expensive toothbrush. I am very pleased with it. I can't speak to the more expensive one as I have not used it.
81390
I had one like this and it only lasted a few months, and the brush kept falling off. Previously I used this brand and had no problems. I think the other one looks like a newer model, maybe better?
2111576
Just guessing ...Does another brush head work? Maybe one was defective. Otherwise, maybe the toothbrush needs a recharge or is itself defective.
2111578
You may have gotten a bad one. I have used mine for months with no problem. Be sure that the brush is on the handle properly. If it isn't on nice and tight it could cause the mechanism inside to wear out too soon.
468658
I just bought brushes for mine; they are "ProResults"; they usually come in a three pack and are around 25 dollars; you might get them shipped free. Others besides Amazon carry them, and I got a better deal with another vender. The exact name of the product I bought is Phillips Sonicare HX6013 Pr...rush Head, Standard, 3 pack. I hope this helps. Mahalo.
797589
I believe it is the following:Philips Sonicare HX6013 ProResults Brush Head StandardThat's what is what comes up on the "recently purchased together" option on Amazon for that toothbrush. I just usually run in Target to pick mine up. I've had my toothbrush so long, I just look at them and know which ones I need. I haven't READ the packaging since I bought the first replacement heads.Good luck with your purchases :)
1117458
Never occurred to me to question this, but now I see that nowhere on the packaging does it say "Sonicare". However, I've been using one since January and I'm perfectly satisfied. Besides, my toothbrush base is too new to be discarded, and this is the only game in town. So I'd say, relax and don't worry about it.
1921465
Well I guess it depends on the individual. I would say it is best to just look at it and if the bristles are no longer straight up, it's time to change. We change an average of every couple of months. We've had ours for several years and we're happy with this one over the others we've tried. My dentist is happy too.
620654
I got mine in a 2for1 deal-- it might have been Groupon, I don't remember. The one I gave to my kids and it barely lasted 6 mos, but I'm pretty sure my son took it apart to "see how it worked"... however mine has worked great for almost 3 years now. In fact even my dentist was pleased, bought one herself and now recommends them (along with Sonic care) I basically got mine free, but I wouldn't have paid $99 for it reading all of the negative reviews. Apparently I got lucky, but I love mine. I get the replacement heads once a year, though. If you're the only one using it I can't see why you wold need replacement so often since you rotate using the three brushes. I got mine in a 2for1 deal-- it might have been Groupon, I don't remember. The one I gave to my kids and it barely lasted 6 mos, but I'm pretty sure my son took it apart to "see how it worked"... however mine has worked great for almost 3 years now. In fact even my dentist was pleased, bought one herself and now recommends them (along with Sonic care) I basically got mine free, but I wouldn't have paid $99 for it reading all of the negative reviews. Apparently I got lucky, but I love mine. I get the replacement heads once a year, though. If you're the only one using it I can't see... » Read More I got mine in a 2for1 deal-- it might have been Groupon, I don't remember. The one I gave to my kids and it barely lasted 6 mos, but I'm pretty sure my son took it apart to "see how it worked"... however mine has worked great for almost 3 years now. In fact even my dentist was pleased, bought one herself and now recommends them (along with Sonic care) I basically got mine free, but I wouldn't have paid $99 for it reading all of the negative reviews. Apparently I got lucky, but I love mine. I get the replacement heads once a year, though. If you're the only one using it I can't see why you wold need replacement so often since you rotate using the three brushes. « Show Less
2282850
one guy said it has a rotating brush on the included nozzle head but others in comments said it doesn't have a powered brush roll head ! what gives here? are all these people buying a new or used vac and from different sellers, maybe don't all include same stuff? i wish people would say which one they bought, because unfortunately all are lumped together in these listings.
1328923
Sounds like it's defective. I would contact the company. Mine works pretty well, tho I haven't used one in this price range before. The attachment of the brush to the motor sometimes vibrates loose while in use. I bought a couple of extra brushes so hope the unit lasts a while. The included travel brush is less robust, but performance is ok.
1092604
The one I received seems to be the same to me, cost and performance wise. I know when it's time to change it; it starts pulling at my stubble instead of cutting it cleanly. I use mine daily and it's still going strong.
2117610
NO.....I know I have 2 different brush heads & when I purchased my toothbrush, there were more choices. The 2 brush heads that I got were: ORAL-B PROFESSIONAL DEEP SWEEP REPLACEMENT BRUSH HEAD (3 count). The other was ORAL-B PROFESSIONAL FLOSS ACTION REPLACEMENT BRUSH HEAD (3 Count). Hope this answer is what you wanted..Good Luck