Do you know how to remove the cylinder from the wheels? I want to return the item but I'm not sure how to on this chair.
71245
Yes is very hard, but, this chair is fine, I have this chair from july 2014 and support me weight, 240 pounds, other chairs in little time it broken.
71246
I think we used a rubber mallet and hammered it out...from the bottom....good luck ..
1069630
I'm going to suggest you go to Lowe's, Home Depot or similar store and buy your castor wheels there. If the chair uses a bastard size you'll need to replace all four to get a level ride but the chair is such a piece of junk you'll be better off.
2049866
we returned ours. It had a part missing. Paid as much postage to return it then we paid for the chair. Really was a dumb move. Should have kept it anyway.
1472007
Vincent, there is a plastic piece on top of the stand that the instructions say to remove prior to assembly. If you do not remove this piece the chair won't work properly and won't adjust. Unfortunately, I missed this step when building my first chair and it was extremely difficult to take it apart and remove the plastic piece that had stuck inside the tube. I was able to succeed after a few hours and the chair works fine now.
1251234
no problems with mine at all, maybe you got the lemony one. that was the exact reason I got rid of the old chair I had that was similar.
176626
Take it to a locksmith. The cylinder should be able to be removed. Re-keying a lock is not something the normal DIY guy can handle. But as i remember the setup/installation it should be possible with the right tools.
1742259
This seems to be a major issue. I have read several reviews of owners who have been unable to contact the manufacturer. This is the reason I am avoiding this chair.
96004
I checked with my mother, who uses the chair. She said that on each side of the wheel there is a separate lever. Push the levers down towards the wheels. This puts the brakes on. Pull back on the levers to take the brakes off. She never tried to adjust the foot rests.
1158866
Theres really no instructions, all i did was turn my chair upside down and gave it a big pull, the old part came out of the seat but i had to use a hammer to remove the other section. I used a pair of water pump pliers to get a hold of it and give it a twist to loosen it from the base as it was stuck with "age". that was a big help and i would use that technique before using a hammer lol but it worked none the less. After you get the base and seat separated from the plunger, just set the new one in. the end with the red button goes in the seat end and the other goes in the base. Hope this helps, but as far as the part itself goes, it works fine.
1626087
thanks Nadine for your comment. I never fixed the chair. I gave it away to a friend, hopping that she can fix it and use it.
1984130
I had trouble getting the wheels in too. I lubed the wheel shafts with WD40 with my fingers and as I was putting the wheels in with the chair upside down. I used a hammer & screwdriver on bottom of the wheels. Gently hitting the screwdriver. Wheels went in fine then.
1200153
Sorry to hear you're having trouble. My chair seems to work fine. Wish I had a suggestion for you.
1068497
you're out of luck....so never buy from this company...you want a new caster...buy a new chair
2199492
You did the same thing I did! You will need to remove the bottom of the chairs, the base. This is not easy but they will come off. On the bottom of the hydraulic there is a white plastic cap that needs to be removed. Take this off, put base back on and they are now hydraulic.
916315
I have other issues other thanthe weight of the chair which should be addressed. The tools that were included with the chair do not work to tightenthe brakes. I had to use my own Allen wrench because the ones supplied were either too large or too small, It required a 5mm allen wrench to tighten the brakes which happens to be an essential part of the wheel chair.
1526420
It sounds like you're talking about the bottom of the gas cylinder itself, which has a little clip keeping the parts from sliding free. The answer is "probably", if the chair originally came in multiple pieces (most likely) then you should be able to use a mallet to pound the base off the gas cylinder, and then use a pipe wrench to twist the cylinder free from the chair itself. You can find quite a few youtube videos showing this process, some recommend taking the base off first, others recommend removing the chair end first. I went with the former, and while it took some muscle, it definitely worked.Good luck! It sounds like you're talking about the bottom of the gas cylinder itself, which has a little clip keeping the parts from sliding free. The answer is "probably", if the chair originally came in multiple pieces (most likely) then you should be able to use a mallet to pound the base off the gas cylinder, and then use a pipe wrench to twist the cylinder free from the chair itself. You can find quite a few youtube videos showing this process, some recommend taking the base off first, others recommend removing the chair end first. I went with the former, and while it took some muscle,... » Read More It sounds like you're talking about the bottom of the gas cylinder itself, which has a little clip keeping the parts from sliding free. The answer is "probably", if the chair originally came in multiple pieces (most likely) then you should be able to use a mallet to pound the base off the gas cylinder, and then use a pipe wrench to twist the cylinder free from the chair itself. You can find quite a few youtube videos showing this process, some recommend taking the base off first, others recommend removing the chair end first. I went with the former, and while it took some muscle, it definitely worked.Good luck! « Show Less
1472009
Interestingly enough, I believe I have the same issue. My chair arrived and, after some close examination, I realize that the mechanism inside the hydraulic lift was missing. This may sound silly but, considering that the chair was the perfect time for my counter, I just let it be. I believe there is something salty with the chairs.