My dog's Velcro piece came off and I need a new piece. He has only had it three months. Can I get a replacement piece of the Velcro that attaches to i
85607
I'm sorry to hear about that! Amazingly, my pup still has his and no issues. If it were me, I'd head out to the craft store or fabric store with the velcro and tag in hand and tell the clerk what I wanted to do and ask for their ideas. I've purchased velcro separately in the past for other projects, so I know it's available. Good luck!
85608
I ended up having to use rivets and it worked o out well Velcro they send is not very good quality you can also maybe purchase Velcro pieces at Walmart or hardware stores
85609
If you contact the company they will send you some new pieces. Unfortunately my dogs tag came off while I was waiting for the velcro (I couldn't find the correct kind at Michael's). Now I have velcro but no tag.
1877500
I bought an extra collar which was a feasible option rather than buying just the replacement pads. If you wish to buy just the replacement pads, you can google them to get different buying options.
1662902
Unfortunately the Velcro is sealed under the tag so it would be difficult to remove the old and replace it. I have had the same issue. You could try calling the vender, or if you really want to try the Velcro, you can usually find it at Joanne fabrics or Walmart in the sewing department. You can cut it to size. I tried the same fix, it worked for a while, then I ended up purchasing a new tag.C. Rieger
1662903
Unfortunately the Velcro is sealed under the tag so it would be difficult to remove the old and replace it. I have had the same issue. You could try calling the vender, or if you really want to try the Velcro, you can usually find it at Joanne fabrics or Walmart in the sewing department. You can cut it to size. I tried the same fix, it worked for a while, then I ended up purchasing a new tag. C. Rieger
528757
I had asked them the same thing as I had lost a screw on the clamp while jumping rope. They had told me they don't have the ability to send just parts yet. They ended up sending me a new rope. I emailed them thru their website and they were very responsive
1317950
There are 2 Velcro patches and 2 attach spots. Both sides, yes. If your dog takes on other tasks, eg therapy or search and rescue, you could change them out. Or remove them.
59971
call petsafe and ask for a replacement and tell them the product has gone down hill
2209204
Hello usually the manufacture of these products have a 2 year warranty contact the manufacture and they should be able to send the parts you need thank you. Pets international is the manufacture.
2049758
Yes you can. Here is the link to the Super Pet site regarding replacement pieces: http://www.superpetusa.com/replacement-parts/
1121248
I really have not had any problems with the velcro on mine. I would suggest that you Google the company to help with a contact number...
1836115
I already received a reply from Bergan Pet Products! Apparently, we can order replacement parts from them at berganpet.com, go to shop products then replacements parts!
1407755
I don't know beside just buying replacement attachment from Amazon or your local pet store like pet smart or petco .
811279
Contact the company. I did a couple of years ago and they sent out new latches right away. Their website is www.petgearinc.com.
248965
I wish I could help, but we haven't been able to use ours very often. It's really difficult to get the leg straps on my dog since he can't stand to put them on. I'm still using a sling to get him outside. I hope you find a solution soon!
1866013
"Poof-Slinky" has a "contact us" page at their website where you can call, email, or write them. Here is there email: sales@poof-slinky.com Here is there contact page: http://poof-slinky.com/contact-us/ Hopefully they can supply a replacement or a download link for one. Or maybe someone can send you one who has used up their kit? Good luck to you!
471179
Well I don't know if replacement ropes are sold, but for those that like to DYI, this is an easy fix. All you have to do is go to a hardware or boating store to get some replacement rope. I would recommend the non-nylon variety so as not to mess with the dog's digestion. Open the bottle, thread the new rope thru, and tie a simple overhand knot on both ends. Viola! Good as new.
186858
I gave the dog a good shake and they came out. We also did lose a few - FORTUNATELY Mattel does sell replacements through their service/parts dept.