The document feeder keeps jamming. Any idea on how to fix this? Is this a common problem with this printer?
80887
I've never had a paper jam. I would look to see if something got caught where the paper goes. I would also make sure all the paper is aligned correctly.
80888
http://en.community.dell.com/support-forums/peripherals/f/3528/t/19481313.aspx
1152423
I'm sorry, but about half the time, I have the same issue. I have to agree with Bitterauldqueen, below. I have had it refuse to print one job, while it prints a previous job over and over, sometimes, even after I have deleted the previous one (or thought I had). I'm sorry you're having problems, too, but at least I'm glad to know it's not just me doing something wrong. I wish I could have an answer for you. I used to like Lexmark, but I'm beginning to think I'm going to try a different brand in the future.
1168016
Not much help for your particular problem but seriously consider dumping the printer. I had one and found endless problems with it. It is undoubtedly the worst printer I have ever purchased. Eventually I replaced it. Sorry about your problem but I can only advise based on my experience.
1015715
I finally called a copier repair person for this problem. He had a easy, but counterintuitive, solution. Clean the paper feed roller with WD40. He explained why it worked (which I don't remember), but it certainly did work. Wipe off any excess of course.
476096
I just performed a test to see how it will do. I loaded 5 sheets of heavyweight card stock in the tray. The first one fed and printed fine, the rest jammed. I tried a couple times with no success. It will feed a single sheet at a time through the front feed (what I call the envelope feeder), but it is not reliable at feeding a stack of heavyweight card stock. EDIT******** Well, I'll be darned. Looks like I just need to do a little more reading. I tried what Stephen suggested, (Setting the paper to thick) and it worked fine. My apologies, it works with card stock. Ry I just performed a test to see how it will do. I loaded 5 sheets of heavyweight card stock in the tray. The first one fed and printed fine, the rest jammed. I tried a couple times with no success. It will feed a single sheet at a time through the front feed (what I call the envelope feeder), but it is not reliable at feeding a stack of heavyweight card stock. EDIT******** Well, I'll be darned. Looks like I just need to do a little more reading. I tried what Stephen suggested, (Setting the paper to thick) and it worked fine. My apologies, it works with card stock. Ry
1387891
I had same problem. There was no fix after working with Kodak technician. Printer had worked flawlessly for two years. Technician offered a free refurbished printer (same print cartridges but no fax) with 90 day warrantee...I pay shipping cost...$10. This print head jam seems to a common problem. It is not a paper issue.
1496418
I have the same proble. Epson has sent me 2 printers. tells me it's a hardware issue. I know it's not. the printer does exactly what yours is doing. any resolution? Glenn
1623820
Hi Cathy, I didn't have this exact problem with the printer but here is how I have fixed the problem in the past. It is usually from a dry atmosphere. Try buying a smoother higher quality paper. You can keep the paper in an area where the air is more moist and this may help. The other remedy is to take a sheet of Bounce and tape it (all four side) to the bottom of the paper drawer and if you open the back find an area on the door and tape a sheet there. Hope this works for you.Jeff
820134
I have never had that problem. What printer setting are you using? I believe just the normal print setting is suggested; that's what I use.
196576
I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so... » Read More I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... « Show Less
541416
reboot your printer then it should release and re adjust itself. same for paper jam open back and remove paper incase.
1387893
I agree with the first answer. The sad thing I learned is that a jammed printhead is a common cause of failure of this printer. It wan't a paper jam, although the readout said it was. The printhead jammed and there was no way to move it. Mine was only 13 mo. old so they wouldn't replace it and when I called they had no remedy other than searching for paper jam. For this reason I would never buy another Kodak.
1015720
I had the same problem. It just wouldn't feed. I inpected the paper and found that the top corner was slightly curled. I replaced it with brand new paper from a ream, still it wouldn't feed. I tried it over and over. I used a flashlight to see if there is any paper left inside the printer. I found none. So frustrated after wrestling with this problem for an hour, I shut off the printer and turn it back on. The problem went away. Who knows what really went wrong and what fixed it.
673034
Hi - I would call the manufacturer or return it. I have the same printer and it doesn't make that noise.
1634344
If you haven't figured this out by now, use your on screen manual that should have loaded to your computer program list when you loaded your printer. I've not had this problem, but did have one and after hours of researching on Google I brought up the manual and followed the directions - viola, problem solved. I did have a paper jam once and couldn't see it until I opened the back of the printer. Also, always remember to push the flashing button when you've completed any task - it let's the printer know to proceed. (Richard's wife, deb)
413326
Try putting five sheets of regular paper in the bottom of the feed tray before loading the transparency paper. Also, I add the transparency paper one by one to make sure the sheets don't stick. Works for me.
613557
Like some others, I had the problem with the 532 paper jamming also. There are instructions on how to clear the jams on the Canon site. In the end I opted for another model, an MX 472, which seems to work OK and it uses the same ink cartridges as the 532