Cable modem direct to laptop indicates internet ok. Plug modem to router, run "Check Internet connection" and I get server problems. Suggestions?
69274
Did you configure the router to allow internet access? Open up everything on the router to test.
69275
Might be a block on Mac address? try to spoof the Mac address of the laptop on the router WAN port and see if that solves the problem.
1747835
I have the exact same problem - the monitor killed every channel on my router. I found that putting a good 4-5 yards between the monitor and my laptop usually restored the connection.
262124
F. M. Orcutt is correct. The first steps in troubleshooting is to check the line connection quality. These modems do work, provided you are within a reasonable distance of the central office switch. Generally that must be less than 10,000 cable route feet. The line quality is also important. CL has been offering this service in some areas over lines that have not been inspected for decades. If the line pair quality is low (noise, water, unbalanced), or you are at the outer edge of the range, you might have to live with it. Before you do, have your DSL supplier do line checks and check your line speed yourself by plugging a computer directly into the actiontec and doing internet speed checks on a variety of servers. Once you have that information, call your line supplier, if the speed checks are substantially lower than your contract rates. If there is a line problem, and they have spare line pairs (they usually do) have them switch those pairs out with a new set. If the problem is in the final drop to your house, then you may be stuck with it, or have to have the line to your NIU replaced. The supplier won't be eager to do this.
1858269
I reset my router about once a week to resolve this problem.I don't believe it's the net book at fault but something to do with the router taking a break from it's work. Sometimes my cable company disconnects which is when i reset their connection also. I love this machine by the way... fabulous value for the money.
248859
It's a router, not a modem. The modem is what connects to your coaxial cable coming from the provider. The modem then has another slot for an Ethernet cable that goes on to your router. The modem is also what you're probably thinking of.All routers work with all cable providers because they're only meant to relay the service signal your modem is receiving.Look up the difference between a modem and a router if you want to learn more.
1720365
Sorry no I plugged it in and it worked. Sometimes I have to point it at the router but I believe that is a computer problem not a problem with the Bolse.
1826746
First check on every of your units pwr(power) light. If it is off on one of the units, exchange the unit for the good one. If all of them on, try to reset all of your units(unplug, wait for a minute and plug them back). If this does not help, try to connect your device directly to router. If your device works with direct connection, exchange both of your units, if it does not, restart your cable modem and router
804393
May also be able to use a network cable to plug into your router. I would just plug it it in to the network to see what happens. How do you currently have it connected? Or is this going to be new?
779040
It WORKS with Comcast. I just ordered the second one to skip the riddiculous $8 Modem rental (Lost the first one due to a power surge few days ago (Idiocy will always prevail...USE a power surge protector). I start by connecting the cables to the modem then the ethernet cable to my laptop and lastly plug the modem to the power outlet. Open up your browser, go to xfinity.com, loggin to your account and it will self detect and self install your new modem. the last step which will be updating the hardware (it takes forever and franckly I don't know if it does update). I just open a new tab/window, browse thru multiple websites to test the internet. Unplug the power cord to the modem, plug the ethernet cable to your wifi router, plug in both modems and everything should work.
756630
Here is what I found out having just bought one (10/30/14). I was able to go on-line to Comcast after connecting the modem to the cable and a network cable directly to a notebook computer.The modem provisioned without any issues.The phone service work fine to.Here is the hitch...While there are no problems with the modem and it shows up on Comcast's OK modem list I found out the modem is still undergoing testing and not fully supported yet. This means you should be able to get standard internet speeds but if you have the higher speed blast service it will only transfer at standard speeds. They told me this should be fixed within a month... we will see ;) Here is what I found out having just bought one (10/30/14). I was able to go on-line to Comcast after connecting the modem to the cable and a network cable directly to a notebook computer.The modem provisioned without any issues.The phone service work fine to.Here is the hitch...While there are no problems with the modem and it shows up on Comcast's OK modem list I found out the modem is still undergoing testing and not fully supported yet. This means you should be able to get standard internet speeds but if you have the higher speed blast service it will only... » Read More Here is what I found out having just bought one (10/30/14). I was able to go on-line to Comcast after connecting the modem to the cable and a network cable directly to a notebook computer.The modem provisioned without any issues.The phone service work fine to.Here is the hitch...While there are no problems with the modem and it shows up on Comcast's OK modem list I found out the modem is still undergoing testing and not fully supported yet. This means you should be able to get standard internet speeds but if you have the higher speed blast service it will only transfer at standard speeds. They told me this should be fixed within a month... we will see ;) « Show Less
755621
As the others suggested, first make sure the cables are good. Are you using the wifi dongle or are you connected via an Ethernet cable? I had problems using the dongle due to signal strength. I then connected directly to the modem, acquired an ip address via DHCP and it started working.
915156
Marco, Ol skip here can't do it cuz if you have DSL or any likeness of that the Modem won't let it happen wanna fix it? just do as I did get a eithernet router get it hooked up the program the other puter ot the router als when doing that you have now wifi in your home
1097642
i bought two of this model this spring from http://amazon.com. I'm still using the first modem, and works just fine. And also you do not have to pay a rental fee. I also just purchased my own router for my new dell 1721 laptop to fit in with my dell desktop. Shop around, great deals out here. Go to amazon and they will give you a comparative price also.
857252
No. You need to add a wireless router as a component in your network. All a cable modem does is take the cable signal (coax) and convert it to ethernet. Then an ethernet output from the modem can be connected to a computer directly, or to a wireless router to establish a network.
513429
I have somewhat the same issue with Cox internet in Kansas. A modem restart will fix the problem for at least a day or two. I think it's a connectivity issue with the modem. I didn't answer your question at all, but at least your not the only one.
626325
I don't have any of that issue with mine. I have the base set close to my router an several others close to a few of my other pc,s an had no instances of losing internet.im using Comcast for my ip.
2268088
No. This is a router. The cable modem receives the data from your ISP " Internet Service Provider" & sends it to your router "Dir-665." Your router then connects via wi-fi or ethernet ports to your devises such as laptops, tablets, wi-fi enabled smart phones ect. and acts as a high speed traffic control center allowing all those devices to connect to the internet.