I have purchased 5 of these. My problem is that the tops break and/or fall apart. How can I buy replacement tops?
89147
You can order tops from the Highwave website. They are $4.00 plus shipping. Mine arrived very quickly.
89148
I go to amazon.com or eBay, type in the name of the mug and replacement top. You will find it there. I've had two of these mugs and haven't had that problem. One of my mugs is 7 years old
1076766
If neither of the other answers here works, you might have bent the top tubes. That happened to me and one actually BROKE. Don't try to get the manufacturer to make good on his warranty. He'll tell you that you used it wrong and it is not defective (see my other review: http://www.amazon.com/review/R2217KI7AHEUHY/ref=cm_cr_pr_viewpnt#R2217KI7AHEUHY)
1975512
I have no clue as to the warranty, but I believe any seller would back-up the product if that occurred in a reasonable time of purchase. I have several of them and have never had that happen. The top is very sturdy. I've had mine for a long time.
127594
I own a set and fortunately did not have that happen, however, if it did I would email/write to Gorham to see if it would be possible to buy just one cup. Failing that, EBay, Replacements or why can't Amazon arrange for you to buy just one replacement?!
559974
You can buy a replacement base if you need one. The top will NEVER wear out. Yes there is a 30 return period but you will be responsible for shipping both ways. IF the item shipped with free shipping then the original actual shipping charge of $65 will be subtracted from any refund.
176440
I have the same problem. These are broken. We should warn people not to buy them. I just didn't bother to return mine.
1002832
I got an answer from Sahara Pacheco at : Sahara Pacheco <Sahara@alpan.com>She asked me the info on the defective pieces and she said she will send replacements. Not sure she will do it because it's been awhile since she replied to my email, but it's worth trying.
2159215
I have many Tervis Tumblers and they are guaranteed. They are top rack dishwasher safe so you should contact Tervis and they should replace it.
2070931
The glass tops can be puchase through Amazon. Try a search under replacement parts for this percolator.
283754
I suggest you order a new set. The whole set is $30. You could save the base, Chances are the base may break sooner or later, and you could have a extra one.
176598
The top doesn't "snap". Just try cooking them longer. My come out perfectly at 10 minutes.
1124045
I'm not sure. I would reach out to the manufacturer. They are pretty responsive. They just don't like to replace items.
1958821
you can't get any replacement i think all there product are broken. mines broke also
1657092
I'm sorry, but I do not know if you can just buy the plastic top separately. Probably best to just buy another one & always hand wash it! Did you try contacting the manufacturer?
1835042
Call the company and they will ship you a replacement part for free. I had to do that when the desk top part was cracked during shipment. Shipping time took about a week but they were friendly and offered no hassle. You can request a new part too via their website. Look in the instruction manual.
2277113
Mine come with a broken piece of wood also , If you buy from this company be sure to read fine print. I didn't contact them same day as delivery so they refused to replace anything So I'm stuck with a broken top Good Luck
1089346
The ones I purchased and gave as gifts are still in full use without any damage. Perhaps you could contact the manufacturer through the internet for a helpful answer? I hope you will; perhaps you can help others if you find out....