Just received new showerhead in Moen box but there wasn't warranty, instructions, or any other Moen paperwork. Wondering if this is normal or if I got a return item instead of new item which I had ordered? Any feedback on your packaging?
82131
Not sure about the warranty. I'm assuming that you bought this "used" when you say that it is a return item? As far as instructions go, it is really easy. You just have to get a pretty good wrench and undo your old head at the thread and then screw the new one on.
1587594
We no longer have them. I contacted Amazon who then contacted the vendor & he called us then e mailed us directions. We were very frustrated with this vendor but love the shower we have. When u finally get it installed, u will love it.
1110525
I actually received a little water with mine! Imagine my surprise when I was looking at the specs on the motor housing and noticed water on my countertops. Appeared to be clear but smelled stagnate (the blue covers had fallen off the threaded cinnectors and allowed the water to run out). Shipping was several days later than promised, but I have not connected pump yet so I dont know what else comes with it (hmph).... sounds like some better QC is in order here. I did get the threaded to barbed connections.
1522648
The last page of the booklet has a registration form to fill out and return. Whether it is a warranty...who knows. It does ask if the buyer purchased an additional warranty. The first one I ordered was dented on the delivery box...it was picked up within the week and a new one delivered at the same time. No extra cost. I have had mine since April 2013...seems to work fine but is a little noisy when it runs. Looks good and the cost is "fair"! Enjoy!!!!
826347
I don't know what their official warranty is but when mine leaked, they sent out a new one as soon as I let them know. They didn't ask for a sales receipt but they did ask for the old one back. I believe they paid for the shipping. This was more than a year ago. Unfortunately, the replacement leaked too and I didn't bother getting another replacement.
571542
I was having my bathroom remodeled and yes this was a replacement. I believe I did by the valve kit and if you don't use it return it. I had a contractor install mine. I like the style of this shower head but has low pressure and may have a water restricted which Im checking mine and will take it out .
1984888
Sorry Kevin, I know I got a warranty package, but not sure what was in it. Maybe you can contact the manufacturer. I actually bought this sink locally, so the store could deal with the warranty if I had a problem. They matched Amazon's price. I'm still in love with my sink and whenever I think of moving and look at new houses, all I can think of is that some of the kitchens are beautiful but I'd have to redo the pretty granite so they could put in my Franke.
2130276
I have been using this shower head for about 5 months and have not experienced anything like this. First, I would try to contact the manufacturer to see if replacement parts can be sent. If that is not an option then take the splitting nut to a hardware store like Ace or Lowes and see if someone there can get you a match for a few dollars. (It will probably be way higher quality as well) If none of these options work for you perhaps either replace with a new one or with something else altogether as it sounds like you are very dissatisfied. I personally love this shower head and plan on one being in every shower I own henceforth. (Though I higher quality and better name brand could be chosen in the future)
1157613
Hi sorry to hear about the issue. If you have tried everything with no luck, would suggest swapping it out for another. 1 of 3 I purchased we ended up returning. Now, we got ours at a local store so I didn't have to hassle with repackaging/shipping. My sister bought one and had issues as well. I commented on the table top version of this fan that unfortunately the manufacturer is not very consistent, or that QA is lacking. Despite the little issue i had, I am very very satisfied with my purchases. Good luck and I hope you get to enjoy your fan soon!
796703
It did not come with one on mine either. They provided some diagrams via email once I contacted them but I do not have them anymore. The shower head is great but the valve that turns the water from the hand held to the shower head has issues with the gasket and thus doesn't always work to redirect the water. I have replaced the gasket once with them sending the part to me, but it happened again. It isn't a big deal if you want water coming from both the hand held and rain shower at the same time, which we mostly do.
140832
yesterday I began having the exact same problem. would like to return item to amazon but do not have the original packaging. karen
908875
Came in the box to me from amazon via plumber surplus damaged. Ridiculously damaged! Some parts were plastic. Sent it back. We went with the hansgrohe clubmaster. Took out the water restrictor.. Awesome! I was told by my plumber though that you need a higher flow shower valve In order to get high flow.
619464
Hi Lynda,These faucets are not well built so more than likely it's defective. I had the same problem with the first one I purchased. I returned it and the vendor replaced it without hassle. The replacement worked fine. If possible, purchase the faucet from a nearby vendor because shipping costs might exceed the price of the faucet if you have return it more than once. Hope this helps.-Jeremy
1219095
I could not use this shower head because the plumbing pipes had already been installed before it arrived.... so I am sending it back. It LOOKS good... but have no idea about fittings...
1617568
We went through all parts and instructions prior to our plumber's arrival to ensure everything was there. A part in the shower faucet was different looking than the one in the installation manual so we contacted Delta to make sure it was the correct part. They immediately sent us a replacement part -- free of charge -- to make sure our plumber had everything he needed. We decided that the installation manual illustrations may not have been updated when a new part was introduced and this led to the confusion. We had the correct part all along, but Delta made sure we were taken care of. We are very impressed with Delta and with the beautiful faucets. We went through all parts and instructions prior to our plumber's arrival to ensure everything was there. A part in the shower faucet was different looking than the one in the installation manual so we contacted Delta to make sure it was the correct part. They immediately sent us a replacement part -- free of charge -- to make sure our plumber had everything he needed. We decided that the installation manual illustrations may not have been updated when a new part was introduced and this led to the confusion. We had the correct part all along, but Delta made sure we were taken care of. We... » Read More We went through all parts and instructions prior to our plumber's arrival to ensure everything was there. A part in the shower faucet was different looking than the one in the installation manual so we contacted Delta to make sure it was the correct part. They immediately sent us a replacement part -- free of charge -- to make sure our plumber had everything he needed. We decided that the installation manual illustrations may not have been updated when a new part was introduced and this led to the confusion. We had the correct part all along, but Delta made sure we were taken care of. We are very impressed with Delta and with the beautiful faucets. « Show Less
672426
The Moen Limited Lifetime Warranty extends to the original purchaser with proof of purchase. Therefore, if you buy the product new through Amazon and provide proof of purchase your Moen product will be covered under warranty. If you need warranty assistance, please feel free to contact Moen direct at 1-800-289-6636 (1-800-BUY-MOEN) or email us through our website Contact Us page. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday and 9:00 a.m. - 3:00 p.m. Saturday EST.
1149178
if no one responded, I can definitely copy mine for you and email it to you - our plumber said our faucet looked refurbished however after two weeks of use, he confirmed its good quality and fingers crossed it stays that way!