I did not get instuctions in my order what do I do?
61434
I give you the same advice. Contact lifeforce-cs@hotmail.com. I'm going to. I just checked my package and I didn't get any instructions, either!*edit* I E-mailed him and got a reply in 15 minutes on my e-mail with 3 attachments that explain it all. Very informative. very satisfied and happy.
586137
Hello, Due to the nature of your question, please contact our customer service department. They'll be able to assist you with your order. Here's a link to their contact form:
1176974
The problem is I refused the fireplace when delivered ( i ordered it accidently), and my visa has not been credited. What's happening with that?
2091054
We are in USA. If you are in USA, and you got that answer, you may want to double-check the information you typed in, or it may have been another unknown glitch - cancel, then reset your order. If you are in Canada or a US possession (Virgin Islands and such), that may be possible.
639695
just go to your account, then 'your orders' tab and next to where you see the picture (the order) there should be a Return/Replace item button
1766415
Email customer service and they will give you what you are missing. Be specific when you are telling them what you need though it took me two different times to get the right parts which turned into a month long process.
626165
You need to work through your orders page for best result. Go to Amazon account, sign in and find your order. Follow the prompts from there.
2262071
If you order this from us, you can contact us directly with your order number and we can look into helping you. If you did not order from us, you will need to contact the company you ordered from and see what their return/exchange policy is.
759391
From the main Amazon page you can find a button that says account click on that and it'll take you to view orders are recent orders. From there it'll ask you if you receive the item if you have you should be able to look to the right of that order and hit return and start the process and the walk you through it from there. But basically anywhere you have access to your account you can find recent orders and open that order up and find what you need there hopefully this helps have a great day.
248939
Dear Dorik-0246, sorry for not answering earlier, please contact me via amazon messages with your order number so i can look that up as to why you didnt receive your order. If you contact me via amazon messages you should receive an update within 24 hours!
2189382
We are sorry to hear that. Could you please kindly tell more details of your problem at this Email: atc_llc_1902@yahoo.com, along with your Order ID. Our customer service will help you. Regards,ATC customer service center
613076
You should ask the seller specifically, there's multiple sellers for this product here on this page. Go to your orders and find something like "problem with order" or "contact seller". Good luck, that's just silly and I hope it's resolved quickly.
1070416
I had to get the order number and/or confirmation number and call them and/or email them. In my case I just had to email them.
789112
Ask Amazon Returns Center or check the status of the order thru your Amazon customer login.
239881
I didn't get any in mine. There is a complete list on here of what came in the item you purchased.
1925407
I am unable to answer; I only order for our department - end user is not available at this time.
2189383
We are sorry to hear that. Could you please kindly tell more details of your problem at this Email: atc_llc_1902@yahoo.com, along with your Order ID. Our customer service will help you. Regards, ATC customer service center