I have one but I can't get the twist cap to close. No way will it turn.what do I do ??
66273
Make sure the twist cap is pressed all the way down into it's hole (it is removable for washing). When putting back together, I usually place the twist cap on the left side a short distance from the locking mechanism. I have never had a problem with these dispensers and I have 3 of them.
66274
it may be stuck, if you look at it, you will see that it does come out. first pop it out, wash it warm water and then replace it so that when you turn it to close the dial part goes into the little lock looking part at the back. when you open it you turn the dial toward the front of the container in other words over the spout. that should open and close it for you. sometimes when they are new they stick. mine did too. i washed them all in warm soapy water and now they are all fine. i have four of these and they are great, they are made in new zealand and are a quality product. good luck!!
276751
It is very tight to turn, but it will. Use some vice grips or pliers until it turns loose then spray some WD-40 on it. Mine is very tight and hard to turn every time I use it but it doesn't leak so I'm happy.
1096292
The rotation of the blade has nothing to do with how tight the cap is. The blade rotates on a bearing independent of the cap and seal. You probably have a bad bearing on the blade. Hold the base plate of the blade and spin the blade. It should turn freely.
1712968
Hey Jeremy B. I was also unable to twist the pump open. I ended up just opening the while led and scooping out with my fingers. I forgot about the lid difficulty when posting my review.
664189
Make sure all the metal clips at the top have been opened then give a twist. That is what I have found to work for me.
1103149
No. I haven't had that problem at all. Are you turning the cap counterclockwise?
1278368
mine is really loose and just pulls apart. They look like they're supposed to be twisted together but mine i just push the wide angle off with my thumb. Sorry, can't be of much help, but try pushing it!
1548547
John, the button cap at the rear unscrews......but, if it was cross threaded at the factory, it's froze on there.It's not worththe postage to send it back......give a pair of pliers a try.
19643
Hello, gently twist the device counter-clockwise. If it doesn't move the retaining screw has been tightened. On the left-hand side there is a rubber cover. Lift up the bottom and you should find a phillips head screw underneath. Back out that screw a couple of turns and the device should twist off.
2010794
I have the same problem...I have to use pliers to grip the stem, then twist off the strainer...I've also been unable to find a replacement strainer...bottom line, this is a lousy product...
2014222
I didn't have to twist it for long at all. Sounds like yours may be defective.
1728491
I am having the same problem, did you find an answer to this??? Oh wait.... got pliers an pulled on it..... now it is working. I thought I was going to break it.
705350
The top won't twist because it is mounted on an oval-shaped base (not threaded). You can't turn it, you just pull it straight off. I bought two of these and one fits more snugly than the other.
1810551
It looks a lot trickier than it actually is! Just turn the plastic tip about a quarter turn counterclockwise and then pull it straight outwards and off it gently comes. I remember the first time I tried it getting so frustrated that I finally grabbed some plyers but that was not a good idea as it will only break the tip and make the cap unusable - it is so easy if you just turn the tip back and just pull off. :)
1789720
Take the cover off, lift with the handle and turn upside down. There is a screw cap, unscrew and fill with water. Put back together and turn on. It should work.
207101
Try to twist is 180 degrees.....push it further in when you try to flip it.
933598
Yes I ran into the same thing What you have to do is not screw the cap on so tight loosen it up about 1/2 a turn or so then the light should come on and stay on