I bought this I think in 2008 &amp; 1 chair leg broke today. Can I purchase a replacement leg or chair as this I don't think this is still under warranty?
70603
You can contact the company directly. They are very responsive and gave me replacement parts at no charge. However after my third request for additional nuts and bolts, they pushed back a bit. I offered to pay and they obliged. They had to pull parts from other kits. Their distribution center is in Los Angeles, however they are made in China. You should be able to locate the company contact info from Amazon. Good luck! Also, my recommendation is to use locktite on thr nuts and bolts. I used the blie locktite. You can get a small tube of it at your local auto parts dealer. Since I used it, the legs no longer work loose.
103368
No idea. One of our original pair of chairs broke last November, after only a couple months of light use. Amazon's retail source originally said replacements would be available in January, but then moved that date out to June.
1829730
Is there a way I can purchase another "leg" separately? Will it connect to the another leg? What I want to do is essentially this: |_ _
1190326
I actually bought 3-3yr warranties and each one was in addition to the other so if your want more than one your buy one for each piece of furniture. I would call the company to see if a "set" is covered by one price, one warranty but individual purchases cost me for each chair purchased.
1181896
If the back does not fit in the slot, the chair might have been damaged in shipment. I had the same issue and tried to get the part replaced. No luck dealing with manufacturer. (although the documents state to not contact seller and to contact Manhattan Comfort directly. You might find going through Amazon is quicker and less troublesome.)
967790
I have mine. The legs broke when putting it together, but have the clear plastic that goes around it is brand new.
1001921
Our seat broke in two as well. Now I'm trying to find a replacement seat. Belen Samper, did you ever find a replacement seat? If so, where and how much did it cost you? Thanks for any help.
1494512
My chairs hydraulic lift broke and the chair leaned back so far that i would fall back. Called customer support (phone # on the bottom of chair). I provided them with some simple photos of the broken piece and they replaced the whole chair 2 years later! This chair is awesome for anyone who is not sure and it is a great looking office chair.
84783
I bought one for my mom last Sep. she just used a few times and the foot broke. I contacted Amazon and they requested me to sent the broken one back and sent a new one to me. Hope it helps.
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
1068497
you're out of luck....so never buy from this company...you want a new caster...buy a new chair
229005
I'm not sure about the warranty but return it while you can. I regret not returning mine but I was too busy with my newborn. This chair is a waist of money. I bought another one.
837887
The chair is great but don't buy it from Amazonor cavalier.I had my chairfor s month and it stop working hang hasnot tried to help me resolveanything for me. If you pay your money then they don't careif you are happy or not because they have your money then . They advise me that i needed a fuse but could not tell me who can help me in my area. Do not buy large items from amazon or cavaliet if that is who you are going to get the chair ftom!I
2053663
No warranty. I know that it will lose air(slowly). I will not recommend this bean less chair.
417561
Amazon is NOT an authorized reseller of Aeron Chairs according to their list of resellers. If you buy through them, even though the new chairs come with that 12 year warranty, I would advise going over it very carefully so see if it would actually be honored if something went wrong with the chair. You wouldn't want it invalidated because you did not buy the chair from an authorized reseller. If it were me, I would just buy it from an authorized reseller and save myself the aggravation of having to be concerned about it.
1784923
i never looked for replacements but i did break the locking mechanisms off the wheels which helps a little. Still doesn't roll well but at least the wheels don't lock out all of the time. OK chair but there are probably better options out there....
1654558
I purchased a similar chair made by MAC Sports. The plastic elbow joint broke. My son is way under the weight limit and uses it to sit and play video games in his room so it was not used in horseplay. I contacted the company and they sent out a brand new chair. I suggest contacting the company who makes the chair in question. You may need to take pics of the broken parts and send them in but you would be surprised how great some companies are. Good Luck!