Received today and not sure if this is right.There is a hump all the way down the middle and the sides and 2 corners crushed and turned in...normal?
69281
Not on mine. You might give it some time to stabilize or it could have been a bad batch. Mine still works great, I love it!
69282
It comes in deformed. Let it lay over on the floor for a few days. The shape will get normalized. Plus odor will lessen very much too.
69283
The product sucks ---return it. Mine did the same and never got right. I did not return thinking it would be ok, and it never got flat and it smelled bad for over 2 months.
69284
That's how mine came too. We left it flat on a sheet in our hot garage for about a week and it went away. We flipped it everyday.
69285
I recall it was rather mis-shapen when i got it but needed some time to breathe before it took on it's proper shape. The packaging should tell you how long to let it air out. If it is still mis-shapen I would contact them. It's also possible they made some modifications. The one i bought tends to sink you into the middle so perhaps they have created modifications.
69286
When I first opened the package I let it sit for a day to completely decompress. That helped but then I noticed that the thickness is not consistent throughout the foam. In my case, I was not using this for a bed but to cut down into cushions for various desk chairs. I was able to work around the varying thickness in the foam. If I were using it for a bed, I would have returned it.
958041
I found my towel racks/bars to be well packaged with nothing broken. I think that in your case you should send the item(s) back for an exchange or a refund. Note that Amazon will followup on some shipped items asking if the packaging was okay. Sometimes it isn't.
1451583
Mine was not askew. I don't believe that to be "normal". The rear door, unlike the rest of the mailbox, is very lightweight and could get off center very easily. If it will not operate properly, and not easily fixed, I would return it.
1527471
First....calm down...secondly, please do look at your unit. IS THE LID OR WAS THE LID ATTATCHED TO THE BACK SIDE IN SOME MANNER? OR....is the lid a separate piece? IF...SAID lid is in fact "part" of the backside, and was broken off in some unknown manner...say by the Trash Removal company....this IS NOT the manufactures problem...but your issue to investigate further....IF said trash company unintentionally damaged YOUR Toter Unit, a small claims should be filed for a replacement and would include the shipping, and perhaps a fee for your inconvenience...again, would not call, but would if possible, personally visit said Trash Company and talk with the manager...would also, and absolutely take pictures of said unit...all sides...have a receipt for said value ...and would leave a copy of this with the manager...as there would be all the ordering information on receipt, including whence it was purchased. Feel free to ask any other questions...if I can not assist, will so state...again, the lid on this unit is part of the whole trash can, as would be the lid on a toilet. Christine
1349327
Mine arrived in perfect shape. That would be the carrier if they are crushed. Btw, thanks for reminding me, it time to change mine. :o)
65512
Sounds like a blockage of some kind - maybe packing material? If you can't find it easily, and you purchased it from Amazon very recently and still have the box(es) it was shipped in, send it back to them for a refund. Then order another one.
776193
I turned mine all around and felt every section... the only crease I feel is from the sewn sections, but nothing like you described. If you aren't in an immediate rush, return it for another one--it doesn't seem right.
1551616
Mine was not damaged, it is very sturdy and it serves me very well. either fix it or return it.
1569443
It was bent so I throw it out. I would advise you to save your money by staying from this product from this company. I won't take it even if it was free.
876856
No that is not normal. That happen to me once and I was told that could be due to storage or check date on product.
1031589
Yeah. I would say problem. Mine was completely intact. You're going to be shooting it all up anyway so some people would probably be ok with it but since they will literally come to your house and pick up a return I would send it back. Mine looked just like the picture.
458533
Same with mine. I stored it as instructed (with the fabric between the folds) in a cool dark place and it's turned rock hard. I also contacted the company and no response. Buyers beware.
536848
It's textured/bumpy on one side and smooth on the other. Literally just checked it.
641532
A big dip DID develop in the middle, but I had the person who helped me assemble this over and we figured out what we did wrong. We only put the cover over the MATTRESS and it should go over the metal below, if that makes sense. We fixed it two months ago and it is staying put. Haven't noticed one side being firmer than the other--they are both the same. I can see where, over time, the side that you actually sit on as a couch getting worn out and less firm, but this hasn't happened yet.
791900
Did not encounter anything at all like that. I gave it to my wife as a gift, and she said that it was perfect. Will the company replace it for you since it sounds like there was problem in the manufacturing?
1782250
It is, try squishing the bag to see if it'll break up. I had a few big chunks in one of mine, but it's fine now. If it doesn't break up I'd contact the company and have them send a new one.
168669
It could be however, I made sure I wiped everything first. Because the corners kept curling up, I had to constantly press everything down. Maybe the one I received was defective?