product came locked, how can I open it?
69153
There should be a key that shipped with the box as well that should open it. Additionally I believe it should have shipped with a default code and that should be in the documentation.
1181416
Assuming it's turned on(far left/mute button),The solid up arrow with a bar under it should make it open or close completely. The side by side up or down arrows are for opening or closing any amount you choose. I've forgotten for sure, but it seems like I remember a screw (with a label that says"remove this screw) that held the cd carriage locked for shipping. Maybe it won't let it open the lock screw is still in (if there was one). Anything beyond that, I'd say it's defective.
1206883
It's still locked. I purchsed my phone on Amazon and they contacted the seller; the seller had to unlock the phone.
1987061
sorry, I can't help you! The one that I bought is locked and have not been able to get it unlocked yet.
503430
The key code should be on the envelope your disc or cd was in. You had to tear the sticker that has your key code on it in order to get the cd out. Good luck
932661
You can't...my items came that way too. I had to send it back. I guess it's just defected...very aggravating to try and install a product that is missing a key component!
416239
There is a key in the box it is black plastic with 2 tabs on it put it into the holes on the back of the unit and turn till it opens. You may need to pry it with your fingernail.
537660
Not sure if you can get a new key, but if you press in on the lock the box will open without a key.
1193115
I did not recieve a key, I dont think there is one. All of the compartments open/lock on eachother
207360
There should be a slip of paper included in the box with the microsoft office (student and home edition) product key. Otherwise, ask the store that you made the purchase.
1246326
I comes locked. Look a the other discussion for info on getting it unlocked.
1178810
I can't tell through the package, nothing that can be open without damaging the product out.
738924
I just pryed it open. Going to spend half the money for it for a decent lock that will fit for it, I hope my special needs brother isnt able to break it open.
1778125
if I remembered it correctly, the box suppose to be open and the key is taped inside the rack. I bought it long time ago. Please check with somebody who bought it recently.
364310
No. I just tried and before you can open it, you have to manually unlock it.
1971683
Mine just arrived and the keys were absolutely locked inside the box. The latch rests up against a piece of sheet metal to hold it shut. I applied the universal solution to every situation: Force. Pulled it apart; the metal inside barely deflected; I bent it back. Still, how the heck could this happen?
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.