I cannot get this to work. The software player you are supposed to use doesnt function and cannot sign in to at all.
63501
When I had a problem with mine, I called customer service - they were very nice and helpful and and walked me through a software upgrade and a reboot.
1266715
With the last software update I have had trouble with logging in, it takes loading it 3 times for it to connect. No issues lately with Netflix
985108
try first to instal playmemories app from sony if you can have the app think it will work.
1314280
U can't really do anything w/ it. I gave it away becuase it refuses to downloaded even approved software and freezes and glitches out anytime your doing anything on it for more then a few minutes. I just bought it to use as a remote 4 chromecast and it cldnt even do that
1057542
If you have the older version,you MUST uninstall it first.That's all I know but uninstall it then try again.
503383
I have the same problem and unfortunately have not been able to play music from it either. Maybe we can get an answer from the makers on what we might be doing incorrect.
781613
Had the same problem. I was able to play in my computer though. Try that hopefully it works for you.
1200057
unable to help you. Sorry. My player hasn't worked at all after i purchased it from Amazon... They are the very worst with solutions on defective goods on the internet. i threw mine in the trash. maybe they will exchange yours
1993201
Amazon is a problem with this player. My player does not support it at all.
1690619
This happened to me, too. I installed updates but that did not work. Contacted Netflix; they blamed Samsung. Contacted Samsung and they blamed Netflix. Samsung said they'd mail a DVD to upgrade the software but they sent the wrong one. I gave up.
672472
I had the same problem. Sorry, no, I cannot help. I'm considering reinstallation of the software.
1867463
I've been having a hell of a time trying to get it to work. No luck so far.
1792333
I don't know. Could never get software to open. I purchased software but it only had trial version key to open. Contacted support and was given another key code that when plugged in said I needed to purchase a license to run the software. Did you get yours to work or are you looking to buy? If you haven't bought it yet I would say don't.
1472203
If you are trying to play a YouTube video it will not work idk y I've tried it with YouTube and Netflix and only the Netflix videos worked
1424532
I am like the others mine installed just fine. It must be the cd. I would write the seller and send it back. So sorry that you are having problems. It is a fun game.
594790
I've tried a few different video types but all through a smart bluray player. What are you playing? based on how it seems to function id say that should work.
97017
Thank you for this post. I have beat my head for hours trying to figure out how to get the player to show up as a drive. This worked for me.