I have just installed a new cartridge and there are black marks on the right side margin every 1.5 inches. Is this a defective cartridge?
74921
I assume you know that the toner cartridge is distinct from the Drum, and that the drum lasts about 4 toner cartridges. The 1.5" patern does reflect the circumference of the toner cartridge roller (how 'bout that 2 Pi r?), so if your drum isn't old, then I'd guess you're right that it's a bad toner cartridge--I've never had one bleed, and my drum is going on 10,000 pages (well past the 8500 page rated life).
74922
Do you have any other cartridges handy that you can try out to see if you get different results? If not, try taking it out and seeing if you can't find anything visually unusual with one side of the cartridge versus the other, and see if simply re-seating it helps.
1261325
That's a good question! I have two of these printers and both have been nothing but trouble. I have one that can't see the full black cartridge now. I just read the note about contacting Lexmark support. I'll have to give that a try. Best of Luck!
1773208
Take it out and gently shake the cartridge. Try it again. If not, the cartridge might be defective and you need to return it.
1623394
I haven't had any problems with good quality aftermarket cartridges. If you need to, just put a piece of black electrical tape neatly over the sensor on the right side of the toner bay.
963116
Both are true. I did not know at the time of my post that any different action was required, but one black cartridge has malfunctioned by leaving partially unprinted streaks in the lines of print. I removed it, wiped an accumulation of ink off it, reinstalled it and got some good printing, maybe 15 or 20 pages before it did the same again. I disposed of it so I would not have that frustration again. Jon
376851
I had no such issue but did have one cartridge that leaked slightly. I contacted the seller and had a great response almost immediately. I'd recommend reaching out directly to the seller. You may simply have a bad chip.
628702
Had the same experience as well with a cartridge. I purchased a new one and replaced it then it started working properly
1066458
I've been using these cartridges, and have not had any problems, which is no help to you at all. I'm so sorry. It could be a one time manufacturing glitch, which is certainly not reassuring.
941933
I have had a couple of probs w the filter. It usually appears the cartridge is installed well, but it turns out it's not pressed in correctly or well enough. I wish I could diagnose your prob, but without seeing it, it's difficult.
951468
I haven't gone through a cartridge yet. It is working good. There was some smearing on the first few pages I printed after I installed it, but it went away.
1352057
I have the same issue and I don't understand your reply, "You should take paper sticking side of toner off or cut it first.I fixed same problem by doing this." How can we fix the issue? Or do we and others that buy your product have to spend time testing, getting frustrated, looking for solutions, then ultimately returning the item. If there is no real solution to this problem, why do you keep selling this item?Please help.Thanks,Cale
1355320
Almost certainly your printer has a dirty or clogged print head on one of the cartridges. Use the utilities to assist in diagnosing the problem. Regards, Bill
573999
I have never experienced this problem and suggest you contact the seller. These cartridges have always proven very good and reliable for me as I am a repeat user.
292792
Never had that problem even with cartridges left in for month.be shire you put a drop of oil on the seal end of the cartridge when you install it.
1783154
This happens on a lot of computers with aftermarket cartridges. There is a trick to making it work. If you google installing aftermarket cartridges and your model type you will find the answer. It is a common problem.
92240
You want to make sure the cap is sealed tightly before putting the cartridge into the container and screwing it on. If this is what you are doing and your cartridge is leaking, I would say that yes, it is defective.
1030391
I'm not quite sure I know what you mean. If you've put in new print heads then you want to go to tools and run an alignment check. You MUST be sure the print heads are in correctly. I suggest you get out the owner's manual and double check the installation. If the print heads are NOT in correctly, you can do serious damage to your printer. I hope this is the information you want.