How do I ship this item back? When I received this item it was broken. I heard the glass before I took it out of the shipment box.
74257
Contact amazon, go to your account, then to your order and there's a returns selection. Just follow the prompts and they will contact you. They're very helpful.
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
144975
it comes in pieces...all packaged well...I don't think they would be able to ship it put together..the glass is fragile...
503076
You can call the shipper. They are really great! I have had mine for 2 yes and love it. Good Luck
1187345
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request). Good luck,
2088204
Hi, im not the seller i just bought this item but for works really well i had a broken glass too
1507606
The product arrived double boxed with the interior box having molded styrofoam holding the jar. It would take very serious damage to break the glass and you would not be responsible for the damage anyway. Amazon would replace it at no cost to you....
868677
Sorry, can't help you out as the unit we received had broken pieces. They sent replacements, but they were also broken. The return shipping allowance they gave us did not cover the cost of returning the item, even though we only returned the unbroken parts. The whole experience was a nightmare.
760916
Contact Amazon. They stand behind their products and shipments. Customer first!
680787
I wish I could help you with this.. I received mine, the neck and lid was nothing but sharred glass. Almost cut my hand taking it out of the box. Threw it away; box and all as I was afraid of cutting myself. I called the seller and told them that the product was severely damaged. They could not help me and said that there was nothing wrong with the packaging. I disagreed. They tried to blame Amazon.
2106114
Hilarious, I just broke the glass and was going to go see if there was glass tubing available... Hopefully we will both find out soon. Good luck.
1716800
Just call Amazon customer service and explain the situation. They should be able to ship the bluray player and 3d glasses to you without having to return and reorder. After all it's going to cost them much more $ to go through return and reorder.
1710233
You would have to call customer service. My items are fulfilled by Amazon and they are the ones to ship your item.
1606640
Sorry but I can not help you. Ordered some of these but UPS just left a note on the saying they would sending them back because the package was damaged and broken glass could be heard in the box. Got credit for the return and actually went to Walmart and found glasses I liked better.
1296141
It was broken the first day we got it. I don't know how to return it. Can I still return it? James Thank
134661
My first one arrived with broken glass, but Amazon quickly sent out a replacement without charging me before my 1st was returned. The 2nd arrived within a week...not broken...and the transporters took the 1st/broken one and shipped it back to Amazon. I was completely satisfied in the end and never spent a penny doing the swap.
665886
Please make sure the merchant will send it in rugged and double boxed cartons, otherwise the glass top will break during transportation since the glass is very heavy and long. Mine shattered in thousand pieces and lots of headache to get my my back which took several months.