If it has to be sent back for repair, do they pay the shipping costs?
87240
I am sorry I have not read the fine print.... I hope not. They won't answer that question for you?
604058
I would expect that any reputable company would replace the defective product. Shipping is sometimes added even though it may not be your fault. Sometimes, cheaper may not be better.(But usually is.)
972477
I took it to the local music shop and paid $25 to fix it. This is fastest way. The warranty covers it but you need to ship the flute to their corporate office, pay for the shipping both ways and wait 2 weeks. This way you don't pay for actual repair but if you add up shipping fee and wait time....my daughter needed the flute fixed in few days for her music class.
109185
NO! It happened to before. They dont have seperate parts for this figur, you have to send it back, but you have to pay for the shipping.
456548
It was broken when I got mine but the time of returning it costs more than the price I paid for.
1751936
Bit of a hassle they want photos of the damage then you have to ship it back before theyll send one out. I ended up just running it.
1853302
Well when i got mine and it was broken, they sent me a shipping label. Does that help. :(
2224727
Yes...Mine had some damaged, and after calling the company, they replaced it, at no charge...You should call them, Good luck, Bily
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...
399388
Nope and when you want reimbursed for a crappy piece of merchandise you'll go rounds with the seller until Amazon will no longer cover the "buyer guarantee" they claim. I was NOT happy with my purchase and their customer service is HORRIFIC. I went rounds w Amazon for even allowing such a company to seek through their website. If you want to return it report it to Amazon now before its too lay it if you're shipping back overseas it will cost you more than you paid in te first place. Good luck! Abby
2004772
Sadly, the computer was damaged in shipping and I had to return it. I don't have a replacement yet but I got a prompt refund.
1112481
Yep - actually just grab your instructions - they will ship the part once you request it. As I recall all you do is follow the instructions by listing the part number that was damaged and they send a replacement. They do not even ask for the old one back which makes it handy. Just ask them and they send it :)
680473
This happened to mine too. They replaced it (if purchased within a year). You pay to ship to them and they pay return shipping. No argument, no hassel. Nice customer service.
2040663
No, but, if it breaks within the warranty period they will replace it for free
243067
Really? I called a few days ago and they are shipping me a new one for free. I just have to pay to ship mine back.
1283313
Not really sure but would probably cost more to ship it back than it cost to buy.
1509918
Hello buyer, it didn't say anything about international warranty.but if you purchased an item from amazon and it have a defect after,you can email amazon and they will send shipping label with the return address.as long as the warranty is valid or if its already out u will have to pay to fixed that item I believe.