I purchased this light &amp; it worked great until it stopped working. How can i get a hold of the company to get it replaced via their warranty?
64882
There is a website listed on the product page. You can also use Amazon's site to contact the seller if you bought it on Amazon. I've had excellent performance from the led white lights bulb I used to replace a 500 Watt incandescent, saving both power and giving off far less heat.
1136239
You probably have a bad one because once mine charged for a day it worked, but I will give an update to this light and that it stopped working. I would now not recommend this light. It doesn't last.
767900
I bought two of these and both do not work. There was a one year limited warranty, but it was difficult. I was told locally that there was a defect in the model. The new model is purple in color and the defect has reportedly been addressed. I do not know, as the purchase of these has left me unhappy with the outcome. I however did like the light when it did work. Hope this helps.
281405
I think the warranty only extends to 1 year. You would have to purchase an entire new light.
1234484
My green light would not turn in after i charged it. I called the company and they were very responsive-sent me a new one. You can find the user manual on line!
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
2008711
If the light is on and it's not heating... it sounds like the kill switch was triggered. If you bought it recently through Amazon, you still might be able to return it and get a refund. The warranty policy seemed like a raw deal, but you could also go that route and hope to have it back before the end of winter...
2199010
Check the electronic eye on top of the light. I had a similar problem and it was the electronic eye. I bought a replacement at Home Depot for a little under $10 and that took care of it. Hope you can figure it out!
400647
When I emailed Step 2 about the broken light. In the reply it was implied there was a warranty because it stated if the product was still under warranty someone would contact me about a replacement. I was never contacted, however, after about a week or so, I did receive a replacement light in the mail. But the packaging made no mention of a warranty unless I accidentally tossed it out. I did note there was an option to participate in a survey about the product.
2110316
The one year warranty DOES NOT WORK. I purchased the light October 21st, it started getting dim last month and it died today. I contacted the seller and they said since the order is fulfilled by Amazon, they would handle the returns. I contacted Amazon and they said since it was greater than 30 days it was not returnable and the manufacturer would handle it. There was no info with the bulb, just an invoice, so I am out of luck, apparently. I have already purchased a genuine Philips replacement bulb from another site which is on its way.
1815708
I had the same experience. It operated great for a couple of weeks. Then one day I noticed it was on in total day light. It eventually went out and operated fine that night. A couple of days later it just stopped operating completely. I just returned it for a refund. It's a great light, just what I wanted, and worked fine then just quit. Go figure????
1634317
I'd do this: Buy a replacement battery and try it to see if it works. Eventually you'll need an extra battery anyhow. If it doesn't work, return the light. If it does work, keep it. The time spent returning the item over just a bad battery probably isn't worth the time and effort.
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
1175491
Sorry, I bought the light for someone else and I can't get an answer out of them. If it were any other business besides Amazon I'd tell you to buy it anyway and return it later if it doesn't work, but Amazon is a nightmare if you want to return anything. Good luck!
461809
YES!!! there is a one year warranty on the light. contact Amazon and they will surley help you with it, Ray
2199818
I fought the same problem and found out there is a two year guarantee on this light, I contacted the manufacture and after a bit of haggling they sent me a new one (I had lost the receipt). I have used these lights for 10 years, there is a small problem with the photocell, however there is no other light that compares with one, I suggest the lower wattage light, still plenty of light (35 watt)
740618
I recently had one of six die after a power surge/outage. I cannot find any warranty information either - I even watched a YouTube video of somebody doing an installation and did not see any warranty information on the package when he showed it. The link in Ronald Glaser's response is for the wrong company. The actual manufacturer/importer of these lights is Quebec-based Conglom, Inc. (http://www.conglom.com/consumer-lighting.html), and it appears that the only contact information on their site is a phone number (1-877-333-0098).