The white polyester film has completely separated from the silver layer making it very cumbersome and difficult to rollup. Is this normal?
75704
This sunshade has a lifetime warranty to original owner through Protrim Inc. in Arizona. You can contact them through Amazon website support.
75705
I don't think that's normal. I use mine every day at work. In the Florida sun, and have not had that issue.
75706
No, that isn't normal. I have used mine all summer and it never did that. I would contact the seller for a replacement.
75707
I don't know if it is normal but mine is doing the same thing. At first I was so impressed I considered the ones for the side doors, I'm glad now I did not purchase them. I don't think this was made for daily use.
75708
no it is not - I have had mine for only 1 month, but what you describe sounds like it is defective so contact your seller. sounds like you may have gotten a bad unit.
75709
I left a message with ProTrim and they called back within hours. They are sending a new one to me immediately. Great customer service as they stand behind their product.
917947
I didn't have any trouble with the plastic sleeves. I just used my Purple cow today and no problem. I have only used it HOT. Maybe the sleeves they sent you are too old and thus not sealing properly...... check with Purple Cow about this.
1235693
I haven't had that problem. Are you pushing hard when you roll, or just letting it "glide" over your skin?
1729528
it's just polyester and it flattens quite quickly. I've only had mine for about a month and it's already flat. bummer deal.
1893626
This normal. Most of the reviews complain of it, but read the packaging. It suppose to be covered in the white flaky film. I shake mine over the garbage can and get rid of the excess white flakes. No mess!
1580734
I have not experienced that problem, but my guess is that you will need to buy a new roll.
629665
I'm sorry that I can't help you. Mine went together fine. Did you experience the unraveling strip that I had?
1848591
Its very simple. Every time you wash it make sure you dry it completely. It's happened to mine once. Just treat it like any other precious metal object. That's my baby.
2179207
Was it rolled up and inside the white plastic? And did it expand when you cut the plastic open? If yes, then this was the same way I received mine. I believe it was airtight to hold this shape. If not, did you receive your mattresses fully extended? That would be a huge box/package to handle.
1934442
I found that a bit disconcerting, since I owned three of the earlier models - and was almost afraid that it was going to come off in my hand. Been using it for going on two years and it has never caused a problem, though. You are right, it does FEEL weird!
621237
Ignored it, I guess. Granted, it isn't the best cheesecloth I've ever used, but I've learned to work around the unraveling. That isn't something that was important to me. Don't know if buying a more expensive cloth would make any difference or not. Sorry I couldn't be of more help to you.
1635002
Not at all!!! I detach the metal rod from one side and slide the roll on and then reattach It. Simple and quick.
2012410
That's not normal. If it doesn't wash off, then return it for a replacement.
1382614
It has been awhile because I received these as gifts Christmas of 2012 and used them for the first time in May of 2013. I remembered that it was difficult. I think that I pulled off or pushed off the plastic by twisting or playing with it. I thought that it was really dumb to have the plastic on there. I think that I did exactly what Roger Williams suggested. Another suggestion, do an online search to see if there is anything that will show you how to do this or tell you exactly how to do it.
2279380
Wow, didn't have that problem. I wash mine and let it dry sans plastic shield so it will dry thoroughly before I put it away.
1673753
It is made of plastic. I think it is crap but I have two sisters who love theirs and that is why I purchased it. It could be that my roll just did not fit well. It was the first time I bought an off brand of plastic wrap. It could be that if I had saran wrap or such it would work better for me and more like my sisters. But it is plastic.
1626661
It's not too hard to peel because it's splits/peels in half. I gently pinch outer edges together and it loosen backing.