Hi, do you have any guarantee policy in case I have problems with my griller? I actually have my business in mexico city, thanks!
52823
I don't know about the warranty but I can tell you I have a café and this machine has not disappointed!great purchase
52824
if you purchase from a US dealer the warranty is service by the US branch of waring, This product carries a 1 year limited warranty as it is a commercial unit. Hope this helps
52825
I don't know about the warranty but I can tell you I have a caf and this machine has not disappointed! great purchase
1002832
I got an answer from Sahara Pacheco at : Sahara Pacheco <Sahara@alpan.com>She asked me the info on the defective pieces and she said she will send replacements. Not sure she will do it because it's been awhile since she replied to my email, but it's worth trying.
1360354
Dear Mario, Thanks a lot for your interested in our product. Unfortunately, we haven't started our business to Mecixo market, and all of our products are fullfilled by Amazon in the U.S., this will help our customers to enjoy the great the great Amazon shipment service and protected by their after-sale service. Anyway, we do hope you can continue enjoying our service by having your friend in the U.S. to purchase it and send it to you. I'm sorry for the inconvenient that caused you, and again we do appreciate you interested in our prodcts. Best Regards, UtechSmart Customer Service Team.
1939856
Rob - No, I don't have the warranty info handy, but I can tell you that I'm delighted with the grill. It's really a no-frills grill that lights like a charm and cleans up easily. No infra-red gizmo, no searing gizmo, just a very solid and well made unit. Shipped perfectly and assembled without any undue difficulty. Very happy that I bought it!
1653000
Yes, I had to use the warranty on my big boss so I had to send them the lid and they sent me a complete oven so I have a brand new in the box bowl, ten bucks plus shipping hut71 at rocket mail dot com. If not I am sure if you call them and they may warranty it and send you a new oven. Good luck which ever you choose.
1667602
I have had my Re Tec Mini since the first of January with no issues and am very happy with this Grill !! A few of our family members have the larger ones with minor issues but were helped with customer service In a
1475071
Theres importation services in mercadolibre.com xD porque te hablo en ingles. Los puedes contratar yo los he usado varias veces. generalmente tienen sus bodegas aca en USA y tu les depositas y luego ellos te envian todo pero te cobran extras como costo del servicio, lo de la maldita aduana (aveces confunden esto con bombas), etc te va a salir como en unos 32000 pesos
596766
Go on-line and get Weber customer service. They are very good. I have called them several times.
1348169
I love mine. I've had mine for almost a year now and grill/smoke everything on it from pork butt to pizza. I wanted a big green egg, but like others have said, did not want to invest the money it one of those just yet. Controlling the temp does take some practice, but once you get it, it's pretty good at staying around it. The one big thing I will also compliment them on is their customer service. They have great customer service. Mine arrived with a dent in the lid and after I emailed them they asked for invoice and picture of the damage, I had a replacement lid within a week. The only thing so far that I have found negative is the bolts they use are kinda crappy. They do the job, but I am tempted to replace them all with stainless steel.
1003525
this was a gift for my doughter, she lives overseas at this time. i don't know about the guarantee. i think you should contact the dealer/vendor.
1239400
The warranty is valid through Two Guys Grills here on Amazon. You can give us a call if you have any questions specific to the warranty.- JeffFounder, Two Guys Grills
1988874
What difference does it make if you buy it from Amazon it's not like it would be worth the cost to send the grill back....at that, I had to just trow it away after it stopped working the second time I used it.If you need to purchase this on-line I suggest you do from a brick an mortar retailer that you can visit if some goes wrong with the grill.
422406
There is a policy regarding Worldwide service. You can contact them and they tell you where to service it, and then they reimburse you the repair cost (I think that's how it works) Of course it might be different if you live in Costa Rica and want to buy a warranty versus living in the US and being on vacation elsewhere.
957275
I have not had any problems. It storms here a lot. If you are looking to buy a good grill for a good price, I promise you this is the one.
2102404
I've never heard of any such warranty from anyone regarding grills...........grates nor anything with heat/expansion or weakening from heat. You may want to check with Weber but I'm totally unaware of anything like what you're asking.
1773705
I actually bought this grill as a gift for my daughter and she hasn't had any problems. Maybe something isn't quite tight enough? Sorry I can't be of more help. Meco may be able to help you if you contact them directly. Good Luck.
2172327
It will make him jealous if I don't mention how much I had to pay to get it to me via Aramex.. $1500 + cost if grille Heart breaking..On a brighter note, my truck looks like it could eat a Dodge for breakfast now. ;)