Have you changed the product? The new one I just bought is lacking support. Is this a change or a manufacturing error?
81880
My colleague finds this product extremely comfortable. She has chronic CTS, and uses this product while handling anything to do with your fingertips quite easily. Compared to the more sturdier supports that she does use, she finds that this gives her more freedom of movement handling tideous fingertip tasks such as removing price tags from shelves.
1123847
Sorry, I'm no help on these issues. Maybe the product has been changed since my purchase but I've not had these problems.
522627
Before you buy a new one (they're not cheap), contact the distributor/manufacturer about any warranty that might cover your situation. There known issues Sounds like you just got this model. recently.
2235791
you better print purchase evidence and keep it. I already had trouble with the unit that I bought on amazon and contacted oransi then they quickly sent a replacement. As I post a review, their customer support is greate but product quality is ???
1296506
I think there is something internally wrong with it. Return it and get a new one.best wishes
1163236
Thank you for your help. I will check it and make the necessary changes and contact Amazon. Thank you again.
1212520
Same here, bought a new one several months ago and do not know why this question was sent to me??
376216
Hi Samuel, that product is a knock Off. It's not back to basic. There is no support for the one I purchased and it broken. I would not recommend it to you
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
18891
Mine is also fine. Yours may be stuck, or you might have a defective unit, as already suggeted. Have you tried contacting the seller? they seem to be very responsive.
1970466
The same thing happened to me last year when I bought mine. I called intermatic and within a week, I had a new one. Bottom line is you did not do anything...these are not built that well.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
1508158
Thank you! I thought my unit was defective and I had a new one (different manufacturer) in my Amazon cart, ready to buy. I thought I'd try a quick search for help before buying a new one and am so glad I did!
2185737
I have the same problem..... Not sure what to do. Seems they could have done some tweaking before they sold it.
1808454
I would agree with the other posters. Send it back and get another, that has to be a fluke. Mine is solid as a rock. I have been very happy with it.
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!