Rings broke.. Okay, so where do I buy the rings when they break? The website does not have any links, and wants you to email customer service to ask for replacement parts. That smells like a scam all over. Rings broke.. Okay, so where do I buy the rings when they break? The website does not have any links, and wants you to email customer service to ask for replacement parts. That smells like a scam... » Read More Rings broke.. Okay, so where do I buy the rings when they break? The website does not have any links, and wants you to email customer service to ask for replacement parts. That smells like a scam all over. « Show Less
69582
Hi, I freecycled my Magic Bullet. I did use it once without the gasket; but, I was using dry ingredients. My son tried it when he was mixing some ice cream, milk, and Instant Breakfast. He barely got a chance to start it when he had to stop. The liquid started leaking out.
69583
I accidently used it without the gaskets and it worked fine. No leaks or anything. If worse comes to worse, try it without the "ring".
69584
I think you have to order the rings right from the manufacturer, or through the web site. That doesn't really make it a scam. But, considering how expensive the Magic Bullet is and the less than exceptional workmanship, among other things, that could make it a scam. I've contacted the customer service through the web site and was informed that the rings shouldn't break if they are used as directed. Since I bought my Bullet, it has damaged one ring and shredded another ring. Now the motor is dead. All this in less than 7 months.
69585
The rings on my Magic Bullet got caught in the blades and I had to order replacements from customer service. They charged $4.99 plus almost $3 shipping for 4 skinny little plactic rings! If you order another 4 rings, they charge you another shipping charge even though they would ship the 2 small packages togther! That's 1/3 the price of the whole MB set for 8 rings! It's highway robbery! Customer service person says that it's company policy to charge shipping on EVERY single item! Since there' are no other places to find these stupid rings/gaskets, I had to go along with it. Either that or dump the whole magic bullet set in the trash where it belongs and use my regular blender. I know better next time. The rings on my Magic Bullet got caught in the blades and I had to order replacements from customer service. They charged $4.99 plus almost $3 shipping for 4 skinny little plactic rings! If you order another 4 rings, they charge you another shipping charge even though they would ship the 2 small packages togther! That's 1/3 the price of the whole MB set for 8 rings! It's highway robbery! Customer service person says that it's company policy to charge shipping on EVERY single item! Since there' are no other places to find these stupid rings/gaskets, I had to go along with it. Either that or... » Read More The rings on my Magic Bullet got caught in the blades and I had to order replacements from customer service. They charged $4.99 plus almost $3 shipping for 4 skinny little plactic rings! If you order another 4 rings, they charge you another shipping charge even though they would ship the 2 small packages togther! That's 1/3 the price of the whole MB set for 8 rings! It's highway robbery! Customer service person says that it's company policy to charge shipping on EVERY single item! Since there' are no other places to find these stupid rings/gaskets, I had to go along with it. Either that or dump the whole magic bullet set in the trash where it belongs and use my regular blender. I know better next time. « Show Less
1724120
I haven't had breakage on any of my products that I've purchased from them yet (crossing fingers), but I do know that when I've called in for questions they seem to be high on customer service. Short answer, I'd bet that they would be very helpful in resolving any issues including warranty stuff.
1134126
My broke also. They gave me a customer service number to call and order a replacement for $20. However, when I call the customer service number it tells me to leave a message and I've left numerous messages over a three month timeframe and still haven't gotten a response. So in theory it is possible, but in reality it is not.
1077827
I bought the keychain that comes with the rings online thru the seller. Nope I don't sell additional rings, sorry.
1413607
yes you can buy rings and seals for this product but I continue to say this is a bad product if you have already changed parts twice ,why would you go for a third time these products by harbor freight. Are junk don't buy them
339017
If the product stated for AB and it should come with the AB ring. If it doesn't, call and they will ship out an AB for you at no charge, no questions asked. As the matter of fact, it happened to me once. For idiocy is a good company although mistakes do happen sometimes.
245715
Go to any hardware to get the parts just bring the old ring for size. Good luck
387815
I actually didnt even look to see. They are from a well known brand. I needed them for travelling so If they broke I guess I would have dealt with it then. I will be a bit smarter next time. Might be best to check on the sales page. Cheers
1816880
You can find the rings or similar to it in Home Depot. If you have not purchased this already I would advise against it. This is my second one and they seem to only last one season. Glad I did not pay more for it. I would rate it with one star.
1186038
The rubber ring comes away every time I use the machine so I rang up and they replaced the whole unit. The second one also came away every time I used it so I rang again and they replaced just the blade part. Now the 3rd one does exactly the same and although I just wash it and put it back it does seem to be a defect. Does anyone else have this problem? I'm loathe to return it as I use it everyday ( bought in January) and I have lost 15kilos. My other issue is that I paid $267.00 (Australian) for mine and they seem so much cheaper in the US!
1581484
Sometimes if you call the company, some companies will send you the replacement part free. When i had 1 break so, i just bought another because it is not expensive. Plus, now there are tons of other travel tea cups (with the tea basket) out there that the basket is made of steel. so, you might invest in one of them because they last longer. And are around the same price.
2246761
As of 6/15/15 - they no longer come with a ring. You get a chain (not for permanent use) and a silicone removable holder. I just received them, so I don't know how long that will hold up, but I suspect not long. I'm going to search for a SS ring.
120183
I could not find one. That is why I bought the entire thing. Had an old one that the ring needed to be replaced. I tried several patio stores that sole replacement parts and finally bought the whole thing.
871891
I have looked for an answer to this question and found that it is impossible to get through to a website to get our replacement parts if and when we need them. I have not had to order any yet, but I tried to get the information you needed. I don't know why the place we buy them can't get them for us or at least give us an easy access to get satisfaction for something so easy, made so hard. With this, I am sure they won't be selling many more of these when they can't stand behind what they sell. Whether it be amazon or secura! Take note amazon these will not be a good investment when this is experienced by so many and other brands are available and can't at least contact them! I have looked for an answer to this question and found that it is impossible to get through to a website to get our replacement parts if and when we need them. I have not had to order any yet, but I tried to get the information you needed. I don't know why the place we buy them can't get them for us or at least give us an easy access to get satisfaction for something so easy, made so hard. With this, I am sure they won't be selling many more of these when they can't stand behind what they sell. Whether it be amazon or secura! Take note amazon these will not be a good investment when this is... » Read More I have looked for an answer to this question and found that it is impossible to get through to a website to get our replacement parts if and when we need them. I have not had to order any yet, but I tried to get the information you needed. I don't know why the place we buy them can't get them for us or at least give us an easy access to get satisfaction for something so easy, made so hard. With this, I am sure they won't be selling many more of these when they can't stand behind what they sell. Whether it be amazon or secura! Take note amazon these will not be a good investment when this is experienced by so many and other brands are available and can't at least contact them! « Show Less
1757429
Really, the warranty is that they suppose to replace it if breaks within a certain time frame.Mine did break indeed and it was replaced; and in a week the other one got broken. I attempted to contact the people who deal with the warranty. I was asked to send the photos, - which I did; and since the there was no a response. I guess if you are lucky to fit within the breakage time frame, then you might get lucky to have it replaced, but that's where the luck is over. There are no refunds on these defective products that were proudly made in the Republic of China.
1484413
That web address is no longer valid. They apparently moved the company, renamed it, and have a new web address too. https://www.ninestarsusa.com - I don't see any parts other than the two rings listed in products-accessories. Best to use the "contact us" page: http://www.ninestarsusa.com/contactus.asp
894867
I, TM Seller of Replacement Plates can include the ring if you need it, but in general they do not come with it, please let me know when you purchase it that you need it included. Thank you, TM seller of Replacement Plates