How do you get the back off, my remote does not work and it is new.
77161
If you look at the bottom of the remote, you'll see a slot where you can open the remote relatively easily with your fingernail. The back of the remote should pop off.
77162
Brand new it should work and the battery lasts a long time since it is used only briefly. It is a flat battery that is replaced by sliding a little tray out on the back of the remote. There is a good picture of how to press the edge of the tray on the back of the unit itself. Be sure the candle switch on the bottom of the candle is set to the "on" position (middle). Also, be sure the light goes on with the manual switch which tells you the candle is working. Good luck.
77163
Be sure that you candle is designed to work with a remote. Not all of my candles work with the remote. Good luck.
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
549719
Please pull out and check the battery, may be the battery is opposition. The remote please aim at the receiver. Thank you!
848992
Try flipping the battery over! I had mine in upside down! Otherwise call the company. My sister got a replacement remote for a different product from them.
1762718
Remove the remote from the holder. The remote over and pull the lower half of the back cover away from the top half of the back cover. there are your batteries.
2095860
Be sure u r using remote properly....if u r sure its malfunctioning replace unit.
1482319
I haven't had to replace my remote yet but I hope so. I would contact the company.
1483484
Try contacting the company to see if you can order a replacement remote!! http://www.kidgalaxy.com/cs/ Good luck!! :)
1739399
I had the same issue. Basically the batteries are not connecting properly. It is a very poor design. The fix is simple thankfully. Removed the batteries and use a pair of pliers or whatever you have and grasp the center of the battery terminal coil and pull it outward. This will stretch it into a position where it can actually contact the battery and hopefully will work. This did work for me. You will not need to take the remote completely apart, just remove the battery cover and the batteries.
258725
My remote still works. You should be able to operate it from the front panel. If not contact boss or try remotes.com.
270578
I can find no reset button. Suggest you call the 1-888-819-2442 number and seek their advice. If you are out of warranty, then just hope they can provide a replacement remote at a reasonable price?
402919
When i got it it was brand new but I dont think they come new anymore. I would reccommend this remote (also works with same t.v.) Vizio Remote Control - 0980-0306-0911 (XRV1TV)
456766
Thanks to James Villalpando, I can answer this without seeing my remotes: There is a small battery door at the bottom of the back side. This door slides down, but if you're having trouble, try sliding a thin flat object to the top of the seam and forcing the door downward. This may create a cosmetic flaw on the back side of your remote, but you should be able to open it. This issue is not typical of this product.
727750
Replacement the battery in remote. If that does not work contact viper or a service center.
1495138
remote got wet pull apart and dry over some heat then put back together and try it
268594
I can only assume that your programming has been corrupted. You should try re-programming the remote or call your original installer who programmed it who may have the program backed up and would only require a reload.
1085124
No, our remote still works, however, we do not use it much. If you are still under warranty I would suggest getting it replaced/repaired under warranty. If you bought it with a Visa you might have been given an extended warranty that Visa will cover.