"My pro series 4 in 1 heater stopped working. how do i know if its the on off switch or the pco cell? Also how do I order the pco cell when the phone
48051
Ruth- My unit stopped working as well last year. My brother in law replaced the switch on the unit and it works great!
48052
my 4 in 1 heater stopped working every time I did not see the light in front of heater on that mean power switch on the back disconnect.but after i change the new led switch .Now I turn it on light on turn it off light off and about the pco cell i don not know.
1160897
Do a little experimenting before you blame the heater. Submerge the heater in a bowl of ice water and plug the heater into an indoor GFI socket near the kitchen sink to see if it really is the heater or the socket. In my case, it turned out that the outdoor GFI plug was not completely resetting when I pushed the reset. Plug in a lamp when resetting the GFI until you know the socket is live. Toggle the reset button a few times, then try your heater. If it trips the GFI, you should be able to hear a distinct click. Personally, I have not had a good experience trying to contact the manufacturer. Good luck.
2244821
I have not had a problem with mine but definitely call the company and explain to them what has happened. Be firm but not rude in letting them know that you are not satisfied with the performance of the heater. I am sure they will do something to rectify the problem. Good luck.
449069
Unplug the unit from the power supply and the pad itself. Replug it in. Check the cords as well so they are impinged.Check for humidity levels in the room. Also, mine has been set for minimal time needed and not on the 8 hour settings. I also power it down every day. I don't wash it either.The instructions also stateto checky the connectivity. It also could be set at a too high of temperature.If not resolved by any of these methods, it needs either service from the sales staff or it is broken.
399324
mine is a PC6-25, bought two years ago, now stopped working. I only used it about once a month, still looks new. I just called their number, she told me I either buy a new base unit (which costs about $100), or pay the shipping for return and labor fee for fixing it, which I am sure its not a economic option. So I told Nesco, i will have to buy a new one, and it is not going to be NESCO!
986624
When mine stopped working, I asked my father (who was a small applicance repairman back in the day) to look at it. He told me it's a "closed system." He couldn't get the unit open to even look at it, let alone repair or replace it. Not sure the manufacturer could help. When I called them about mine, they told me that amazon would replace the whole thing - which they didn't. Amazon told me they don't carry this heater anymore and instead, gave me a refund.
1638088
I had the same thing happen to me but the right side stopped working. I couldn't change temperatures. I wound up purchasing a new one for $100. I assumed that I had gotten some drywall dust in the thermostat when i was working in the area. I looked at the ribbon cable and everything looked fine.
24815
I also have my tank heater hooked up to a lo-ong extension cord. It has beautifully survived a very cold winter in Colorado. Check all your extension connections. Did you check your fuse box? Your electric outlet's reset switch?
722798
I'm sorry, I can't help you with that one........I love my heater it works great. I would, call the company that offered the item, and ask them.............sorry!!
1944799
Check for a warranty, if you would be organized enough to claim on it. FWIW, we had extremely good service out of the ones we bought years and years ago. Not sure if manufacturing has changed. My child was a toddler when we bought them, and he's almost out of the teen years old now. A few times through all those years, we've noticed a few bugs and unplugged it and plugged it in and it's started working again; or plugged it in for a couple of weeks in a different area of this house when I started seeing a few bugs in far flung areas. (My limit is 3 bugs before I react.) We JUST ordered a replacement for one unit. I started seeing a few bugs this Summer. The lights on the unit were not acting as they had in the past. (There's a pattern to the lights if you watch it.) This time, unplugging it did not reset it -- not sure if it finally failed or if that unit got hit by lightning. This time, the electronics guy here said it had really failed. Of course, with any electronics, no telling if the newer made units are manufactured elsewhere or with different components. So I can't predict quality of the newer units. It's worth a try imo because two of these units have kept my large house bug-free (other than spiders in the ceiling and ants coming in the back door), never sprayed any insecticides, for... 16 - 18 yrs? I hope the new units give as good service! (Said engineer is going to open the failed unit up and see if it's simply a capacitor or something repairable when he gets time. Just curiosity. The schematics are available online now if you search for the patent. But we just went ahead and bought a new unit. )
1197849
dont buy this unit , the display on my one keeps turning off after after about one hour and sometimes less, its the front panel display, it has been returned to Jenserve for repair , got it back and it is still doing the same so dont send it there as they did not fix mine, it uses 800 watts when running and gets very hot so turn your central heating off and 140 watts in stand by .
539379
I think you have a bad unit. If you just bought it, get it replaced. If you had it awhile and it's in warranty, call Primo and see about warranty service. If it's out of warranty, the cost to repair will probably not be worth it. Considering all the bad reviews posted, I've been very lucky. So far no problems. I have had mine over two years and use 3 or 4 bottles a month (5 gallons). Water is still cold. Heater worked when I used it, but I rarely did and turned it off to save power. I believe the pump is a bit noisier than when it was new, but it's not what I consider terrible for a pump. Even then, it doesn't take long to fill and turn off. I think you have a bad unit. If you just bought it, get it replaced. If you had it awhile and it's in warranty, call Primo and see about warranty service. If it's out of warranty, the cost to repair will probably not be worth it. Considering all the bad reviews posted, I've been very lucky. So far no problems. I have had mine over two years and use 3 or 4 bottles a month (5 gallons). Water is still cold. Heater worked when I used it, but I rarely did and turned it off to save power. I believe the pump is a bit noisier than when it was new, but it's not what I... » Read More I think you have a bad unit. If you just bought it, get it replaced. If you had it awhile and it's in warranty, call Primo and see about warranty service. If it's out of warranty, the cost to repair will probably not be worth it. Considering all the bad reviews posted, I've been very lucky. So far no problems. I have had mine over two years and use 3 or 4 bottles a month (5 gallons). Water is still cold. Heater worked when I used it, but I rarely did and turned it off to save power. I believe the pump is a bit noisier than when it was new, but it's not what I consider terrible for a pump. Even then, it doesn't take long to fill and turn off. « Show Less
1132674
There are two other things to check...first is the timer control assy. If this fails to work you will get no heating. And the next and last would be the heating element. Do you use this alot? How old is your unit? Feel free to send me more questions if you need further help as I'm an power plant engineer by trade.
1293878
If you have to ask, it is apparent that you hain't either mechanically inclined or familiar with elecftronics. Therefore, it may be to your benefit to take the unit into a certified repair shop as advised in the instruction sheet which came with the heater. Having it professionally repaired might prevent injurry to yourself or some other human bean. You fuggin' numbskull.
666813
I do not have this experience yet. It seems like the heater should be shut off when power goes out, restarting the unit should require manual reset. Hope the unit is designed this way.
1177356
Beverly, you didn't state your model or how old the unit, but one common weak link is the on/off switch may be faulty, the second primary failure mode would be the heater coil/thermostat and would generally be cheaper to buy a new one than try and fix. If you have a handyman around he should be able to check out the on/off switch.
805970
Chris is right, I spoke with the elect who checked mine when I hooked it up. He said, not only will that not work right with the way the wire hookups are in the heater, it's against most elect codes. I would put in new breakers and wire just to make sure everything is good. You wouldn't want to fry something that's so expensive. Mine has been going for 4years now..... Still going strong.Hope this helps.