I bought this safe and I can't get open, It sounds like the key are inside the safe, it's brand new and I just opened the box. does anyone know how to
75363
I purchased this safe close to a year ago. My husband thought he remembered there may have been instructions in the box but isn't sure. Our key was also locked inside the safe. It may have had a generic keypad combination code like 123 or 111 we just don't remember for sure. Sorry we couldn't help.
703927
You have to get a replacement from Stack-on. If you still have the paperwork that came with the safe it included an order form for new keys. In absence of that, you will have to contact Stack-On.
1763899
I may be late to answer this but I will anyway. I broke the key off in the safe by just bumping it. They are very soft keys. I used a pick to remove the stub. Took the other key to my local locksmith and for $3 they made me a quality key. Later went back and had another made just to be safe :-)
109284
Hopefully you had not locked the master key in the safe. Because the master key opens it without code. (The knob keys opens it with code.)
109741
We just received this as a gift and we have the same issue. We have the keys but the door closed with everything in it and no codes were set and no batteries were put in but we are unable to open the door.
2011626
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expand the opening slightly. It still locks but opens with a mild tug. Good Luck.
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
1110769
Don't remember having any issues opening it. Maybe you have a defective package.
2076492
Good question. No answer. I'll have to open the old safe and take a look. Now you have me worried!!
1978512
I cannot open mine either. Can't send it back as it is over a month since I bought it. I ordered a different kind of lock. Very disappointed...Alma
176460
You should have a key. Pop the silver plaque on front of safe and open with key
909434
I already had my keys labeled from the previous key safe so I just transfered them. The safe I had you could grab the top left and bottom right corners and press hard and it would pop open, it was more like a key semi-safe. Love this one .
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
823037
This happened to me one time, a key inside the box got stuck in the lock mechanism. I basically just pounded on it a few times and jarred the key lose and then it opened up.
1340080
It is a bit hard to open, so give it a good pull. Hope that helped and you get it open.
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
627271
Open the safe with your key and replace the battery. I'be had mine for a couple months and the original battery still opens the safe. I use my key most of the time.