How is service provided? Does repair take place at customer site?
60138
Your best option is to call them directly at 1-877-308-8071. They may have different stipulations for every state and/or products.
371745
Do you have a phone number because I think mine needs servicing and I don't know who or where to take it.
253743
Do you have the instruction packet? There is a customer service line there for spare parts.
1918347
Yes it does, however depending where you live there may not a service centre. I dealt directly with the manufacturer in the plant and the authorized repairs, then they did not stand by their orginal decision. The authorization was in writting and they complained serveral times and decided to blog against them with my experience. I would never purchase a product from this company again. The customer service is extremely poor and the quality of there product is designe around warranty exipiration, poor engineering in there product.
1251237
Send question to Waring repair which you find from the Waring site. They were very quick in repairing my machine.
655870
You can call their customers service to know about it.I did the same and they gave me solution.
373485
i took it to the geek squad at best buy (in london uk) and they fixed it w/ no problem, it SHOULD be an easy thing to do, but obviously it is not, it's a bit tricky, i would take it somewhere RELIABLE and have them do it, should not cost that much
1821110
Yes, to both your questions. It is an inexpensive fix, if not send it back.
1308013
Mine was brand new with a warranty...which you will need because it is one buggy machine.
1761851
1. PARTS AND LABOR: For a period of one (1) year from date of original consumer purchase, if this Product or any functional part is determined by SEIKI, or a SEIKI authorized customer service provider, to be defective, SEIKI will (i) supply, at no charge to the original consumer, rebuilt replacement functional parts in exchange for defective functional parts, and/or (ii) repair or replace the Product, with refurbished product of similar or better quality, at SEIKI's option, at no charge to the original consumer, or pay the labor charges to any SEIKI authorized service provider. After the applicable Warranty periods, the consumer must pay for all parts and labor costs. 2. IN-HOME SERVICE: During the Warranty period described above, this Warranty includes "in-home" service (subject to availability) which includes an authorized service provider repairing the Product in the original consumer's home or removal of the Product for repairs at a SEIKI authorized service provider and returning the Product to the original consumer's home. "In-home" service is NOT available in all areas. In order for a consumer to receive "in-home" service, the Product must be accessible to the SEIKI authorized service provider. If "in-home" service is unavailable, or the repair cannot be completed, SEIKI may elect to (i) request that the customer transport their product to an SEIKI authorized service center, with the customer being responsible for any transportation charges incurred to ship the Product or part(s) to SEIKI for diagnosis, repair or replacement, or (ii) replace the Product with refurbished product of similar or better quality, all at SEIKI's option. To obtain Warranty Service and Troubleshooting information, please call the Toll Free Customer Service Line at: 1-855-MY-SEIKI (1-855-697-3454)
470656
Did you try the company? Otherwise ask a repair place to order them for you.
1610181
In their terms, they state they can decide whether to repair it, replace it, or reimburse you to purchase price of the item. Also, they are not responsible for data loss, time loss etc. I think their policy is as fair as you can reasonably expect.
864419
Sorry, not really sure. We haven't had the need to have it repaired...on another note....my husband is very handy and does all repairs
1513024
Nope. If the unit is broken in "any way" I was told you need to replace the entire thing. They'll charge you a $40 hold for a replacement unit. When they receive your broken unit then they refund it. It. Takes. Forever!!!! I swear their customer service is run by one guy. Not kidding. If I had to repurchase...I wouldn't
421261
Customer service will attempt to "fix" the problem with suggestions. If that does not work, they may send you a CD to "update" the software which may fix the problem. If that does not work, then you need to ship the product to the one official repair operation (in the US it is in South Carolina, via UPS, Fed Ex, etc.) There are no authorized local dealers/retailers who handle repairs. The "authorized" South Carolina repair services operation has a standard charge (for my wave radio it was $99), and you will also be charged the cost of shipping ($17.50). There is a one-year warranty on the repair. Customer service will attempt to "fix" the problem with suggestions. If that does not work, they may send you a CD to "update" the software which may fix the problem. If that does not work, then you need to ship the product to the one official repair operation (in the US it is in South Carolina, via UPS, Fed Ex, etc.) There are no authorized local dealers/retailers who handle repairs. The "authorized" South Carolina repair services operation has a standard charge (for my wave radio it was $99), and you will also be charged the cost of shipping ($17.50). There... » Read More Customer service will attempt to "fix" the problem with suggestions. If that does not work, they may send you a CD to "update" the software which may fix the problem. If that does not work, then you need to ship the product to the one official repair operation (in the US it is in South Carolina, via UPS, Fed Ex, etc.) There are no authorized local dealers/retailers who handle repairs. The "authorized" South Carolina repair services operation has a standard charge (for my wave radio it was $99), and you will also be charged the cost of shipping ($17.50). There is a one-year warranty on the repair. « Show Less
1158888
I had warranty work done and the turnaround was pretty fast. Not sure about foreign countries, but I know they have a repair facility in Calofornia.
2262057
I have only started using it now, so I haven't experienced it. But it comes with a 10 year in-house service warranty, where they claim that they'll come to your place and repair or replace the unit.