My printer is giving me an error that the output tray is blocking the flap, when i open the flap the doc prints but only comes 1/4 way out.how to fix?
74005
There is a support number to call that came with the printer. When I received mine I got an immediate error trying to set it up, I called and they said it could not be repaired and I had to return.
1928254
try # 1 can not load larger paper only try # 2 which is designed for larger paper can be used, this try sticks out from the flat front of the printer.Does this larger tray come with this exceptional lower price of $179.99?
1115305
Without standing in front of the printer it would be impossible to give you a complete answer. I would start by turning off the "form tear off" option. There is a small chance that will fix your problem.
1075939
That has not been a problem. A section of the printer just above the paper tray came loose and does not allow the tray to go all the way back among many other problems has caused me to put it away.
413326
Try putting five sheets of regular paper in the bottom of the feed tray before loading the transparency paper. Also, I add the transparency paper one by one to make sure the sheets don't stick. Works for me.
764882
I suspect that this is an issue with the word processing software that you're using. As an experiment, try taking the document that you are trying to print to another printer to see if the results are different. Maybe ask a friend who has a different printer and send your document via e-mail? Printers follow format codes in the documents they print - they don't have the ability to over-ride software commands. At least not that I know of.
630729
I disagree here with the other answers. I have envelopes in Tray 1 and plain paper in Tray 2, then via the web interface I tell the printer what is in each tray. I've never had to choose during a print job, it just goes to the right tray for envelopes or letter size paper. Just for full disclosure this is on a 8630 and using a Mac. YMMV** Update ** This was done via the AirPrint driver, not the HP driver. See comment below on this for details.
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
1490189
I've had software conflict and couldn't print out. After all I returned the product. I use windows latest software. Hope it helps.
1187657
No separate bypass output tray - so if the stock or envelopes are hard (to hard to bend) you will probably jam the unit.On a side note -- I have tried some pretty hard "poster board" paper with no problems.
1270809
The top sheet cleans the thermal head. Run that through a few times or just run a piece of zink paper upside down a few times.. then try printing again.
1073859
As much as I would like to help, I'm afraid there is not much advise I can offer. If you have the device on the rear of your printer that permits printing on two sides of the paper, I suggest removing it and looking for any paper stuck in the device or up in the printer itself. Be sure the reversing device is reinstalled ind latched well. There is not much more that I can suggest. Bob
308193
I still have the software on my comuter for this printer. Take the paper out of the tray. Grab the entire tray mechanism (photo and larger) by the back end of tray (printer end). Wiggle it a little, then press down carefully on the back of trays (printer side/not front) and see if it clicks into place. The "help" says this is for when the photo tray won't dis-engage, so try it. Maybe when you loaded it the trays lifted a little. Also, this printer seems to have an issue with overloading. Put the paper back in (don't go above the top of the paper guides) then slide in the guides till they touch the paper. See if the top tray will swing down. That's all the menu had, sorry. Hope it helps. I still have the software on my comuter for this printer. Take the paper out of the tray. Grab the entire tray mechanism (photo and larger) by the back end of tray (printer end). Wiggle it a little, then press down carefully on the back of trays (printer side/not front) and see if it clicks into place. The "help" says this is for when the photo tray won't dis-engage, so try it. Maybe when you loaded it the trays lifted a little. Also, this printer seems to have an issue with overloading. Put the paper back in (don't go above the top of the paper guides) then slide in the guides... » Read More I still have the software on my comuter for this printer. Take the paper out of the tray. Grab the entire tray mechanism (photo and larger) by the back end of tray (printer end). Wiggle it a little, then press down carefully on the back of trays (printer side/not front) and see if it clicks into place. The "help" says this is for when the photo tray won't dis-engage, so try it. Maybe when you loaded it the trays lifted a little. Also, this printer seems to have an issue with overloading. Put the paper back in (don't go above the top of the paper guides) then slide in the guides till they touch the paper. See if the top tray will swing down. That's all the menu had, sorry. Hope it helps. « Show Less
2199743
Yes, on the top of the paper tray is a slidey out thing, with a spring loaded catcher thingy. This happily takes your printouts and prevents them flying out of the printer.
308194
I have a new printer now so am not sure, but try unplugging both the power cord and the comm. cord to "boot" it. Leave it off for a few minutes. If that doesn't do the trick, make sure if it is locked (can't tell by your description) or whether it's just choosing the wrong tray all the time. Once in a while I actually had to resize the picture inside my photo editing software and then reprint because it kept wanting to 4 x 6 everything. (only once in a while) If I remember correctly, there are sliders inside the trays to make the paper snug. Check them and make sure they move back and forth like they're supposed to in case that might be the problem. Try moving the sliders in the larger try all the way to the outside??
18882
One of two things, either not enough paper or too much paper. The only other issue that I can see would be that the paper tray is not extended all the way. Another possibility is that the printer is set up for photo paper when it should be set up for standard size letter paper. Hope that helps
2205185
yes, I added to my 8600 plus and it works. but sometimes when the main tray runs out of paper, it does not pull from the extra tray. If I am printing it will not print directly from extra tray. but if I am in the middle of printing and the main tray runs out, it will pull from tray 2. but in order to print and the main tray is out, it will prompt me saying and paper to main tray. I do not understand, but over all it works for what I want it to do.