The gate is opening by its self. The 2 sensors are not working properly. The one that opens pushes and don't stop at the end.
51177
You have to play with the magnets at both ends by adjusting them so the on and off internal switch will cycle on and off. I had to adjust them at different locations on the brackets before they finally worked properly.
1731841
Sometimes the gate opener doesn't work correctly. And if you want to get out you have to take the cylinders loose from the gate and unlock it manually. Also sometimes it freezes.
895079
if the gate is a little bit twisted it doesn't close on its own. look very closely from different angles, may need some tweaking on the install. good luck
423906
When the magnetic connection between the two parts of this sensor is broken, your alarm system will register an open condition. I guess if the window or door is struck in such a way that would cause the sensor parts to move enough to break the magnetic contact it might trigger the alarm. However, I think they were only meant to register open or closed.
2102076
The key is the tension. Too loose and the gate doesn't quite lock, too tight and it's hard to open/close. Remember that you have to lift it once you unlock it, and if the lifting action is where the problem is maybe a little WD40 can solve the issue.
1875218
The gate opens in both directions, but latches when it swings closed so it does not swing past closed
190776
email the company and tell them what is happening.I had to do it with ours. we also were having problems with intermittent alarm going off when there is no movement with cameras. the company has been great in helping us and repaired and or replaced them. that is the only thing I could tell you to do. but overall I did not think that there would be so much wrong. return the whole thing if you can.
1684238
Bolts on the tightening knobs ride inside the channels. When you tighten they pull against the channel locking the gate in place.
1467799
Most likely something is blocking the sight of the infrared light that triggers the safety feature as the door closes. Clear the sight path or align the two eyes. Tom.
150075
Make sure the gate is tightened sufficiently to close, also that the gate is straight, perpendicularly and horizontally. My gate became lose once because the top tighteners moved out of place over Thanksgiving. Too, many people working the gate - pushing and pulling in the wrong directions etc... I plan to install the holders for a more permanent fix soon. If this does not help, please report your situation to Amazon. They are great at helping you solve such problems. And, committed to your satisfaction.
1584585
i wasn't sure either but i think it's because it comes in a sturdier than usual box... i'm guessing to avoid bending the metal bars on the gate. but i LOVE the gate! especially the auto close feature. i highly recommend it!
602549
Tighten both sides more so that the locking mechanism holds. If it is too loose, then the gate won't lock into place and hold.
1499720
My suggestion is to take a stiff piece of cardboard and cut it to fit to fill in the gap. That way someone can hold the cardboard in place while you place the gate against it so the fit is tight.
1853765
The two gates may be connected but there will be split entry. Each gate has a support post so it will not equal a double gate width, just two single width gate connected.Good kuck
2102074
If you pull the little blocker and lift it the gate should be really easy to open. You may need to oil the gate.
2108445
so you can't open the door from the inside or from the outside ? if that is the case then the cable that runs from the door handle to the latch mechanism at the rear of the door behind the actuator has been knocked loose from the lever .
491442
(I don't own the gate) I would assume that the gate opens based on which side you install the arm... No way for the gate to know which side you put it on :-)