the CD key is not working..can you help? we sent an email to the company but no reply!
48053
I've had the same problem with the same results - good luck in finding an answer
2114313
I kindly suggest you take it off and perhaps clean under it. I find it very stranger only one key doesnt work so im inclined to believe there might be something under that key or on the laptop's surface not allowing for it to work. About shipping it back? i would contact the seller. Cheers!
1678464
I'm sorry ours has never done that. But I would just make sure the cd is clean, and then check the manufacturer's website or google it.
546520
Put the CD in right, push play, if it doesn't play its defected. Send it back to Amazon!
2060680
Nevermind, I just found the replacement install cd. There are other games for this on the website too.
2147341
Try using the software that's on the CD that came with the device, I ran into the same problem when I downloaded the software from the website instead of using the CD first.
1576783
if you bought it from a third party vendor and not from Microsoft Store , you can forget about it . I had a similar experience , I got the key from 3rd party Microsoft partner . They don't respond to mails or have any help desk , after MS r contacting MS , they said they cant do anything either and suck it up ! MS can only track if it was purchased from their store .
477603
I actually bought the CD, it didn't work. Am not sure it will work with ur PC. I have took take my PC to engineer and the engineer told me that the CD doesn't work. But you may try it, it may work for u.
1452213
Wish I could help Mandy, but I had the same question. I didn't need it and my key works fine. David
1774668
Sorry I really don't know. I think the key only unlocks the disk and allows files to be installed. Once you install it and updated you get a different product key. If you right click on the left bottom of screen on the windows icon and then click on System. Once the window pops up scroll down to the bottom and you will see where is says Windows Activated and Product ID. I don't know if it would take the number or not. The number is program into the disk and may not be an online number. All you can do is try or call Microsoft, I don't think it would work.
410683
If u buy the physical box, u cant get the key by email. You would need to purchase a digital copy of the software to get the key.
1411524
THank you Joe. My CD disk witth manual on it does not show up in my cd drive. If I had not found this help I might still be cussing. Mike
1941987
Yes I can help,I had the same problem your disk you got is junk,don't waste any more time,call Amazon to send New stuff.
1132948
My mother in law just ordered this for Christmas and had the same problem. The CD part only worked half the time. So we sent it back. Good luck!
1415775
The 1st one I ordered would not accept the CD either. I returned it and requested a replacement. It works fine.
365707
If you are asking about the 'F' keys, I haven't had any problems with them. Mine are working. If you are having issues, AMAZON is wonderful about returning merchandise and taking care of their customers. I have had to return different things to them in the past and they have always been awesome. I hope I answered your question. If you need more assistance, pls feel free to ask. Thank you and good luck!!
1183560
Mine worked about a week. The first amazon person to help me was expecting me to go through the company that manufactured it! Then I was to send back with my key in it! Finally I got someone that got realistic and refunded me. Good luck! I was very unhappy as I had read all reviews.