I have an Iphone 5s and my phone won't fit in the holder securely keeps popping out am I doing some thing wrong?
67261
Could be defective, the phone just pops in and that's it, it's an awesome case though
1537383
I had the same problem too one time look at were you have you button on your phone and were you have the Everything must be aligned perfect or the case will get stock...how I took it off last time I got a skinning knife and with the Tip of the knife I pushed it out it popped open..... Try that it help for me
62424
The case should be centered between the bars to hold it properly. My case is mounted just like the one in the product photo and I have had no problem with the holder.
529009
My husband has the iPhone 4s with Otterbox Defender, and he said that the phone fit very tightly in this case. He had a hard time getting his phone out while clipped to his belt. Don't know if your iPhone 5 is a different size from the 4s?
1936399
No, there is a specific case that is recommended for this holder. There is an insert that can be removed to allow the phone to be put in the holder with a case. Use the insert if you do not have a case on your phone.
522464
My case has held the mini very securely in a variety of near drops, etc. Perhaps yours has a manufacturing flaw. What it does NOT do is keep the device in position when resting on the rubber strips.
905310
I have a iPhone 5S and it holds my phone with the otter box just fine. Lisa sorry for the delay in answering you.
88929
Maybe the mount I received was slightly different then the other responders but I would say no. My daughter has an iPhone 5 with an otterbox case and it is to thick for this mount top hold it securely.
2252912
It won't be snug like it's supposed to be, and may fall out. Unfortunately this only works best with the 5S.
1695406
No I think that phone is slightly too big for this particular holder. Sorry.
1303386
Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle, so the COG won't be stationary. (Oh physics why can't you let me have what I want!!!)Good luck! Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle,... » Read More Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle, so the COG won't be stationary. (Oh physics why can't you let me have what I want!!!)Good luck! « Show Less
1399437
The holder open up to 2 3/4 inches at the widest setting. If you phone is less that that it should work.Hope this helps.
64399
By loosening the screw that allows positioning of the holder, you should be able to reposition it in a horizontal position, and then tightened the screw to secure the holder. Check an enlarged picture o the one at the right of this message. Good luck.
174577
I would suggest a couple of things to try. First, when you mount the device to the vent blade push it firmly on the vent before you tighten it. Then try to gently pull the holder off of the vent. You may have to repeat the process in a differnent location in the vent area to get it to hold. Second, I had to learn to roll the phone off the magnet rather then pull the phone straight out of the holder. I have enjoyed my holder and it has worked well for all of our family phones in our town and country.
1424778
Adam, can you describe how much of a "bow" you think you have in the plate? Mine has a very slight curve, but my iPhone 5S fits and is held pretty tight. If you place a metal ruler across it and measure the mid point and have more than 1/8-1/4" between the ruler and the plate. Send it back and get a new one.
1680706
I have an iPhone 5s. With the Otterbox defender case, mine would not fit into the holster without a great deal of forcing.I ended up having to put a much smaller case on mine so that I could use the holster.
1530914
Make sure it is seated correctly. If you have a case you may need to remove it. My kids have a 5c and 5s and both work fine.