Instruct: Identify the main and secondary category of Arxiv papers based on the titles and abstracts
Query: Augmenting Customer Support with an NLP-based Receptionist   In this paper, we show how a Portuguese BERT model can be combined with
structured data in order to deploy a chatbot based on a finite state machine to
create a conversational AI system that helps a real-estate company to predict
its client's contact motivation. The model achieves human level results in a
dataset that contains 235 unbalanced labels. Then, we also show its benefits
considering the business impact comparing it against classical NLP methods.

14
The categories of this paper are: math-ph
36
The categories of this paper are: cmp-lg
15
The categories of this paper are: nucl-ex
26
The categories of this paper are: bayes-an
4
The categories of this paper are: cond-mat
33
The categories of this paper are: plasm-ph
8
The categories of this paper are: hep-ex
13
The categories of this paper are: quant-ph
22
The categories of this paper are: chao-dyn
28
The categories of this paper are: alg-geom
10
The categories of this paper are: q-bio
32
The categories of this paper are: atom-ph
6
The categories of this paper are: astro-ph
34
The categories of this paper are: chem-ph
37
The categories of this paper are: supr-con
30
The categories of this paper are: q-alg