Instruct: Identify the main and secondary category of Arxiv papers based on the titles and abstracts
Query: A Comprehensive Study of CRM through Data Mining Techniques   In today's competitive scenario in corporate world, "Customer Retention"
strategy in Customer Relationship Management (CRM) is an increasingly pressed
issue. Data mining techniques play a vital role in better CRM. This paper
attempts to bring a new perspective by focusing the issue of data mining
applications, opportunities and challenges in CRM. It covers the topic such as
customer retention, customer services, risk assessment, fraud detection and
some of the data mining tools which are widely used in CRM.

0
The categories of this paper are: hep-ph
9
The categories of this paper are: nlin
35
The categories of this paper are: mtrl-th
22
The categories of this paper are: chao-dyn
37
The categories of this paper are: supr-con
21
The categories of this paper are: adap-org
25
The categories of this paper are: patt-sol
27
The categories of this paper are: comp-gas
32
The categories of this paper are: atom-ph
23
The categories of this paper are: solv-int
4
The categories of this paper are: cond-mat
7
The categories of this paper are: hep-th
12
The categories of this paper are: nucl-th
16
The categories of this paper are: stat
34
The categories of this paper are: chem-ph
14
The categories of this paper are: math-ph