Instruct: Identify the main and secondary category of Arxiv papers based on the titles and abstracts
Query: Avaya Conversational Intelligence: A Real-Time System for Spoken
  Language Understanding in Human-Human Call Center Conversations   Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution
for real-time Spoken Language Understanding for call centers. It combines large
vocabulary, real-time speech recognition, transcript refinement, and entity and
intent recognition in order to convert live audio into a rich, actionable
stream of structured events. These events can be further leveraged with a
business rules engine, thus serving as a foundation for real-time supervision
and assistance applications. After the ingestion, calls are enriched with
unsupervised keyword extraction, abstractive summarization, and
business-defined attributes, enabling offline use cases, such as business
intelligence, topic mining, full-text search, quality assurance, and agent
training. ACI comes with a pretrained, configurable library of hundreds of
intents and a robust intent training environment that allows for efficient,
cost-effective creation and customization of customer-specific intents.

4
The categories of this paper are: cond-mat
14
The categories of this paper are: math-ph
31
The categories of this paper are: ao-sci
10
The categories of this paper are: q-bio
17
The categories of this paper are: q-fin
0
The categories of this paper are: hep-ph
22
The categories of this paper are: chao-dyn
33
The categories of this paper are: plasm-ph
13
The categories of this paper are: quant-ph
34
The categories of this paper are: chem-ph
9
The categories of this paper are: nlin
27
The categories of this paper are: comp-gas
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The categories of this paper are: physics
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The categories of this paper are: solv-int
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The categories of this paper are: dg-ga
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The categories of this paper are: cmp-lg