Feel free to AMA. English is not my first language so I apologize and please let me know if any part needs clarification.
I purchased and own multiple products from wooting, most notably the 2HE (full size, old batch not ARM) and 60HE (60%). I really love Wooting as a company, the staff are pretty transparent and incredibly active on socials. I buy an insane amount of different products, follow a ton of different companies, yet no other company has shown the same level of transparency or quality. Even the product packaging is mostly reusable (my favorite is the keyboard cover), really cool to see. I would love for other companies to follow half of what Wooting does.
Wooting board components: Switches aren't too bad stock, but I lubed them anyways. I've built a lot of boards and lubed a lot of switches - but getting the switches out on the wooting 60HE was very tedious and annoying. I used different tools and techniques but it was a pain, I thought it was just me but there's a lot of people on the Wooting official discord saying the same thing. I can definitely see why some people may break them if they're new. I was pretty rugged but still managed to not entirely break any switches (some are slightly banged up, but they work). When I was changing keycaps though some of the keys would stop working, so I would have to mess around and take the switches out and place them back in and they would work again. Not entirely sure why that is but it works fine. I would like to look into modifying the stabs in the future and doing some more foam/tape modding, everything else is pretty good though. The stock case is meh in my opinion, but it comes with some foam which I was pleasantly surprised with. I personally don't like the strap it comes with - I wish it said "WOOTING" or something similar instead of "TAKE CONTROL", it just feels random. I do love the idea of the straps though and hope they eventually release limited editiion ones or something.
Wooting tech (hall effect switches, tachyon mode, rapid trigger): Initially the wooting tech felt mind-blowing. I thought I would never go back to a regular board, but I often missed the feeling of other switches and "higher quality" builds. When I would go back to other keyboards I didn’t miss the wooting tech as much as I thought I would, and I hardly noticed the difference in games. I play mostly FPS but I’m not a competitive player, I play casually and mostly unranked modes - in comp valorant I’m currently peak Immo 1. Overall thoughts are these boards are really fun innovative toys, but they are not life changing or as good as the hype built around it.
Wooting software: I love it. I love that there's a website version so no downloads are necessary.
Wooting 60HE in tofu case: I got the tofu in acrylic because I wanted to test the sound, I wish I got aluminium though. I prefer the sound of acrylic but I prefer the weight/feel/quality of aluminium cases. The 60HE does not fit perfectly in the tofu60, the left side fits snug but there’s a noticeable gap on the right side - I roughly measured about \~2-3mm. Once you notice the gaps, it’s hard to unsee it in similar builds. I looked up other wooting/tofu60 builds and you can definitely see the same gaps. It hasn’t bothered me at all but if I was aware about it before purchasing, I personally wouldn’t have gotten the tofu60 case for this build
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My negative/meh experience: (TLDR: Preordered, waited months, just for one to arrive DOA *currently assuming from the cheap shipping packaging, take with grain of salt*, now been waiting over a month for a solution, it’s been kind of hard to get a response from Wooting)
I just want to state no one is pissed about this and it doesn’t affect my other aspects of the review, it is what it is and hopefully it will get resolved eventually. I see a lot of people on the official discord acting entitled and last thing I want is to act or come off like that.
My roommates and I have ordered multiple 2HE and 60HEs. The 60HEs came in standard gray unpadded polymailers, while the 2HEs before came in boxes - this is to cut down on waste which I support (and here is a great explanation from a Wooting founder), but honestly from a consumer perspective it just felt like cheaping out on shipping. I’m not saying that’s what they are doing, its just what it felt like receiving it. I live in an area with severe weather conditions with delivery services that don’t care much (fair), so I just don’t fully support the standard unpadded polymailers for $200 keyboards that are also hard to get currently.
One of our 60HEs came DOA (dead on arrival). The packaging had rips and tears, and water from it being delivered around a snowstorm. We provided all the videos, and photos that Wooting requested. We are all still not sure if it was due to the packaging or factory defect. I personally think it was probably damaged from the poor packaging. Right away, we offered to send it back ASAP for an inspection and exchange/refund, but now are still just waiting for a solution from them. It’s been almost 2 months now, and we have had to send followup/reminder emails just to get a response from them a few times. Wooting did take a break from sometime end of December to January, we weren't informed or upset about this and we didn’t bother them during the break, I personally think this could have been solved a long time ago before the break though
This review isn't too bash anything in particular, just sharing my experience and a less seemingly hyped/biased review (I tend to try out hyped up tech). Roommates and I are still big fans of the company and just placed an order for some of their accessories.
EDIT: Some words, and originally mixed up dates