Printing refusing to print, citing non-genuine cartridges? So I just got a Da-Vinci 3-in-1 Junior Pro 3D Printer, and was excited to start printing my first model.

When I open my .STL File in the XYZWare that comes with the printer, and click print, it says that the cartridge inserted into my printer in not genuine, and that it won't print until I order a genuine cartridge. What is interesting is that the cartridge loaded into this printer came with the printer itself, so it is genuine.

Is there something I am doing wrong? Here is a picture of the cartridge in my printer -->



A Google search about this issue doesn't come up with any results that are of any use to me.
A quick search on the internet showed that your experiences are shared by others.
Apparently, it has something to do with a faulty chip or the software.
From this thread:

I had the same thing, the cop on the underside of the cartridge wasn’t
programmed properly, if you have the latest firmware update and it
still doesn’t work contact the seller and they should send you a
replacement chip



I had this happen 2x. It ended up being that I had xyzware open.
Xyzware needs to restart in order to detect the new serial number of
the filament.

You could ask for support from your supplier or restart the XYZ software.
You could also hack the NFC chip that is inside the spool. (DISCLAIMER: Do it at your own risk!)