{"service":{"name":"Skyscanner","url":"https://www.skyscanner.net/terms-of-service","lang":"ENG","sector":"Travel","hq":"UK","hq_category":"Other","is_public":"Indirectly public","is_paid":"Free","date":""},"document":{"title":"","text":"Help\nFlights\nHotels\nCar Hire\nTerms of Service\nWho are we?\nSkyscanner (“us”, “we” or “our” as the context requires)\nprovides online travel search services (including flight, hotel and car hire price\ncomparison) and other\ntravel related services (the “Services”) to travellers throughout the world via our\nwebsites, apps and other\nplatforms (the “Platforms”).\nSkyscanner is not a travel agent and is not responsible for providing, setting or controlling the prices\napplicable to, any of the travel\noptions or products which you find and book via our Services\n(“Third Party Travel Products”). All such Third Party Travel Products are\nprovided by\nindependent travel agents, airlines, hotels, tour operators or other third parties (“Travel\nProviders”) and are subject to the\nterms and conditions of those third parties.\nOur Services and Platforms are provided by Skyscanner Limited, a private limited company incorporated and\nregistered in England &\nWales with company number 04217916.  Other entities that directly or\nindirectly control, are controlled by, or are under common control\nwith Skyscanner and referred to in these\nterms as “Skyscanner Group Companies”. You can find our details, including correspondence\naddress and registered office, on our Company\nDetails page.\nThese Terms\nThese terms and conditions (“Terms”) govern your access to and use of our Services and\nPlatforms, together with our privacy\npolicy, cookie\npolicy and community\nguidelines. By accessing or using the Services or Platforms, you are confirming that you have read,\nunderstood and agreed to these Terms and those of the privacy policy, cookie policy and community\nguidelines.\nSome of our Services and Platforms (for example, our ‘Skyscanner for Business’ products) impose different\nterms and conditions on your\nuse of those services. Where that is the case, you will be clearly notified and\nthose terms will operate in place of or together with these\nTerms as appropriate.\nWe may amend these Terms at any time at our discretion. If these Terms are amended, we will publish the\nrevised terms and conditions\nand you will be deemed to have accepted any amendments if you continue using\nour Services or Platforms after the amendments are\ndisplayed. If you do not accept all of these Terms then\nyou should not use our Services or Platforms.\nUsing our Services\nYou may only use our Services and Platforms in compliance with applicable laws and for legitimate purposes.\nIn consideration of you\nagreeing to these Terms, we grant you a non-transferable, non-exclusive licence to\ndownload, access and use our Services and\nPlatforms for your own personal, non-commercial purposes and for\nno other purpose. We grant this licence subject to you agreeing that\nyou shall not:\n1. use our Services or Platforms for any purpose that is improper, unlawful, or to post, share or transmit\nany material that: (i) is\ndefamatory, offensive, obscene or otherwise objectionable; (ii) is in breach\nof confidence or privacy or of any third party’s rights\nincluding copyright, trade mark or other\nintellectual property rights; (iii) is posted, shared or transmitted for the purpose of\nadvertising or\npromoting yourself or any third party; or (iv) is misleading or misrepresentative as to your identity or\nwhich in any way\nsuggests that you are sponsored, affiliated or connected with Skyscanner; or (v) you do\nnot otherwise have any rights or the\npermissions you need to make available;\n2. use our Services or Platforms for any commercial purpose or in any manner which may cause damage to\nSkyscanner or bring\nSkyscanner into disrepute;\n3. disassemble, reverse engineer or otherwise decompile any software, applications, updates or hardware\ncontained in or available via\nour Services or Platforms, except as legally permitted;\n4. copy, distribute, communicate to the public, sell, rent, lend or otherwise use our Services or\nPlatforms, or seek to violate or\ncircumvent any security measures in place to restrict your access to or\nuse of our Services or Platforms;\n5. use or interfere with our Services or Platforms in a way that could damage, disable, overburden, impair\nor compromise our systems\nor security or interfere with other users;\n6. introduce onto, or transmit via our Services or Platforms any disruptive or malicious code, virus, worm,\nor trojan horse, or a ‘denial\nof service’ or ‘spam’ attack; or\nLog in\n\n7. remove, alter or replace any notices of authorship, trade marks, business names, logos or other\ndesignations of origin on our\nServices or Platforms, or pass off or attempt to pass off our Services or\nPlatforms as the product of anyone other than Skyscanner.\nYou also agree not to use any unauthorised automated computer program, software agent, bot, spider or other\nsoftware or application\nto scan, copy, index, sort or otherwise exploit our Services or Platforms or the\ndata contained on them. Skyscanner has made a\nsubstantial investment in collecting, processing and\npresenting thousands of travel data suppliers, and offers access to travel data on a\ncommercial API basis,\nso any breach of this provision is a material breach of these terms and Skyscanner reserves the right to\ntake any\ntechnical or legal action to detect and restrict unauthorised automated access to our Services and\nPlatforms.\nWhere you sign up to our Services or Platforms with a log-in account or password, you are responsible for\nkeeping those password and\nlog-in details confidential and secure. If you become aware, or suspect for any\nreason, that the security of your log-in details has been\ncompromised, please let us know via our Helpdesk immediately.\nOur Services and Platforms are not intended for children under 16 years of age, and no one under the age of\n16 may provide any\ninformation to or via our Services or Platforms. We do not knowingly collect personal\ninformation from children under 16, and if we learn\nthat we have collected or received personal information\nfrom a child under 16, we will delete that information in accordance with\nour Privacy Policy.\nTo the extent that any part of our Services or Platforms is hosted on a third party website (for example,\nFacebook or another social\nmedia website) and there are separate terms of use relating to that website, you\nagree to comply with those terms and conditions in\naddition to these Terms.\nSharing information with us\nWe take your privacy seriously and operate at all times in accordance with applicable data protection laws.\nYou acknowledge that any\npersonal data (as defined in our privacy policy) which you submit to or via our\nServices or Platforms may be used by us in accordance with\nour privacy policy. You agree to ensure that all\npersonal data you provide to us is accurate and up to date and that you have all consents,\nlicenses or\napprovals necessary to allow us to use that information in accordance with these Terms, our community\nguidelines and our\nprivacy policy.\nTo the extent that our Services or Platforms allow you to post, upload, transmit or otherwise make available\nany information, images,\nvideo, or other data with Skyscanner or other Skyscanner users (“User\nContent”), you agree that:\n1. you are solely responsible for User Content that you upload and you represent and agree that you will\nnot share anything which you\ndo not have the permission or right to share or for which you cannot grant\nthe licence in paragraph 2 below;\n2. although all intellectual property rights subsisting in any User Content will be owned by you or your\nlicensors and you are always\nfree to share your User Content with anyone else, you hereby grant\nSkyscanner and the Skyscanner Group Companies a non-\nexclusive, perpetual, royalty-free, worldwide,\ntransferrable and sub-licensable right to host, use, reproduce both electronically and\notherwise,\npublicly display, distribute, modify, adapt, publish, translate, and create derivative works from any\nand all such User\nContent (in accordance with our privacy policy) including for the purposes of\nadvertising and marketing our Services and\nPlatforms. For example, we may make User Content available to\nour business partners or other Skyscanner Group Companies to\ndisplay on their own sites. You are in\ncontrol of the User Content you upload to the Skyscanner Services and can terminate this\nlicence any\ntime by either deleting the User Content or your Skyscanner account. Deleted User Content will be\npromptly removed\nwithin 48 hours.\n3. we are under no obligation to store, retain, publish or make available any User Content uploaded by you\nand that you shall be\nresponsible for creating backups of your own User Content.\nIf you provide us with any suggestions, comments, improvements, ideas or other feedback\n(“Feedback”), you hereby irrevocably assign\nownership of all intellectual property rights\nsubsisting in that feedback to us and acknowledge that we can use and share such Feedback\nfor any purpose at\nour discretion. You can provide feedback to us by clicking on the ‘feedback’ tab or through our Helpdesk.\nSkyscanner’s property\nExcept as set out elsewhere in these Terms, all intellectual property rights including copyright (including\ncopyright in computer\nsoftware), patents, trade marks or business names, design rights, database rights,\nknow-how, trade secrets and rights of confidence in\nour Services and Platforms (together, the\n“Intellectual Property Rights”) are owned by or licensed to Skyscanner. You acknowledge\nthat\nby using the Services or Platforms, you will not acquire any right, title or interest in or to them\nexcept for the limited licence to use them\ngranted to you by these Terms. You also acknowledge that you have\nno right to have access to any of the Services or Platforms in\nsource-code form unless it is released under\na license specifically permitting such access.\nOther people’s property\n\nWe respect the intellectual property rights of others. If you have reason to believe that your copyright is\nbeing infringed by any content\non our Services or Platforms, please send a written notification of the\nalleged infringement to legal@skyscanner.net, for the attention of\nthe Legal Department. Alternatively, you can contact us in writing at:\nSkyscanner Legal Department\nQuartermile One, 15 Lauriston Place, Edinburgh, EH3 9EN\nTo assist us with resolving any alleged infringement, and where applicable in order to make a valid\nnotification under the Digital Millennium\nCopyright Act (for which purposes the Legal Department are the\ndesignated agent) please include the following information in your\nnotice:\n1. identification of the copyrighted work claimed to have been infringed;\n2. identification of the claimed infringing material and enough information for us to reasonably locate it\non our Services (providing the\nURL(s) of the materials is fine);\n3. enough information for Skyscanner to contact you, such as an address, telephone number, and, if\navailable, an email address;\n4. a statement by you that you have a good faith belief that the disputed use is not authorized by the\ncopyright owner, its agent, or\nthe law;\n5. for claims under the DMCA only, a statement by you, made under penalty of perjury, that the above\ninformation in your notification\nis accurate and that you are the copyright owner or are authorized to\nact on the copyright owner’s behalf, and your physical or\nelectronic signature.\nPrice accuracy and warranty disclaimer\nYour use of the Services and Platforms is entirely at your own risk.\nAlthough we enforce strict price accuracy policies with all Travel Providers who supply our travel data and\ndo our best to ensure that the\ncontent displayed on or via our Services and Platforms is up to date and\naccurate, we cannot guarantee the reliability or accuracy of\nsuch content.\nLikewise, our price forecasts are based on data that we hold that relates to past pricing trends, but there\nis no guarantee that our\nforecasts will be correct.\nWe provide the Services and Platforms on an ‘as is’ basis and expressly disclaim all warranties, conditions\nand guarantees of any kind,\nwhether express or implied, including but not limited to, the implied warranties\nof title, non-infringement, merchantability and accuracy,\nas well as any warranties implied by usage of\ntrade, course of dealing or course of performance. To the extent permitted by law, we make\nno\nrepresentations and do not warrant to you that our Services or Platforms (a) are accurate, complete or up to\ndate; (b) will always be\navailable; (c) will meet your expectations; or (d) are secure or are free from\nerrors, faults, defects, viruses or malware.\nPrice forecasting\nSkyscanner may provide you with flight forecasting information if you choose to sign up to price alerts. Our\nprice forecasts are the best\nguess that we can provide at any given time based on the data that we hold that\nrelates to past trends. There is no guarantee that our\nforecasts will be correct, since pricing and\navailability depends on third parties, as explained above. While you may choose to rely on our\nforecasts, we\ndo not and cannot guarantee their accuracy and accept no liability for any inaccuracy or unavailability of\nindicative prices.\nMaking travel bookings via Skyscanner\nSkyscanner is not a travel agent and is not responsible for providing any travel options displayed via the\nServices or Platforms or for\nsetting or controlling the prices we display. Any Third Party Travel Products\nwhich you find and/or book via our Services or Platforms are\nprovided by independent Travel Providers.\nSkyscanner facilitates your bookings with Travel Providers but is not responsible and has no liability to you\nin respect of such bookings.\nThe identity of the relevant Travel Provider and the terms and conditions\napplicable to your booking with them (“Travel Provider Terms”)\nwill be notified to you at\nthe time of booking and you should ensure that you read and fully understand them before completing your\nbooking. The only exception to this is if you’ve booked with Skyscanner’s Travel Service, which is subject\nto a different set of terms and\nconditions. Unless your booking confirmation has come from Skyscanner, then\nthis is unlikely to affect you.\nThe Travel Provider Terms should set out what rights you have against the Travel Provider and will explain\ntheir liability to you in the event\nof anything going wrong.\nYou agree to comply in full with all applicable Travel Provider Terms. You acknowledge that breaching Travel\nProvider Terms could result in\nthe cancellation of tickets or reservations, revocation of frequent flier\nmiles and other benefits, and additional charges.\n\nWhere you have used our Platforms to book two or more related travel products within a 24-hour period (for\nexample a flight and hotel\nbooked separately but within 24 hours of each other) then this may be classified\nas a “Linked Travel Arrangement” depending on where\nyou are located and the applicable consumer protection\nlaws that apply. Where a Linked Travel Arrangement has been created, you will\nnot have the same level of\nconsumer protection that you would get where you book both a flight and hotel together through one single\nagent (where you may then get the benefits that apply to booking holiday packages). This means that you need\nto rely on each individual\nTravel Provider to perform their services, and do not have legal recourse to the\norganiser or the retailer of a package. In the event of the\ninsolvency of one of the providers involved in\nthe Linked Travel Arrangement, the protections available under the EU Package Travel\nRegulations will not\napply.\nLimitations and exclusions of liability\nThese Terms set out the full extent of Skyscanner’s obligations and liabilities in respect of our Services\nand Platforms.\nSkyscanner has no responsibility whatsoever for any arrangements you make with any third party as a result of\nyour use of our Services\nor Platforms (including, without limitation, any Travel Provider). If you encounter\nany problems with any booking you make or attempt to\nmake via Skyscanner, you acknowledge that you should\nresolve that issue with the relevant Travel Provider and that your sole remedy in\nsuch circumstances,\nincluding any refund, lies with the relevant Travel Provider and not with Skyscanner. Where our Services or\nPlatforms\ncontain links to other sites and resources provided by third parties, these links are provided for\nyour information only. We have no control\nover the contents of those sites or resources and accept no\nresponsibility for them or for any loss or damage that may arise from your\nuse of them.\nYou may see advertising material submitted by third parties on our Services and Platforms. Each individual\nadvertiser is solely responsible\nfor the content of its advertising material and Skyscanner accepts no\nresponsibility for the content of advertising material, including,\nwithout limitation, any errors, omissions\nor inaccuracies.\nTo the maximum extent permitted by law, we (together with our officers, directors, employees,\nrepresentatives, affiliates, providers and\nthird parties) do not accept any liability for (a) any\ninaccuracies or omissions in the content displayed on or via our Services or Platforms;\nor (b) any act of\ngod, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or\ndamage of any kind\n(including, without limitation, lost profits or lost savings), whether based in contract,\ntort (including negligence), strict liability or\notherwise, incurred by you arising out of or in connection\nwith your access to, use of, or inability to access or use, our Services or\nPlatforms or their contents.\nSubject to these Terms and to the extent permitted by law, our maximum aggregate liability to you arising out\nof or in connection with\nthese Terms or your access to, use of, or inability to access or use, our Services\nor Platforms shall be limited to the sum of £100 (one\nhundred pounds sterling).\nNothing in these Terms shall limit or exclude (a) our liability in respect of death or personal injury caused\nby our negligence or for our\nfraud or fraudulent misrepresentation; (b) any other liability that cannot be\nexcluded by law; or (c) your statutory rights.\nYour liability to us\nSubject to these Terms, you will be responsible and liable to us for all actions, claims, proceedings, costs,\ndamages, losses and expenses\n(including, without limitation, legal fees) incurred by us or the Skyscanner\nGroup Companies, and each of our officers, directors,\nemployees and agents, arising out of or in any way\nconnected with your use of our Services or Platforms or breach of these Terms.\nTermination\nSkyscanner may in its absolute discretion immediately terminate any agreement with you under these Terms at\nany time upon notice to\nyou and/or, if you have a log-in account, by cancelling your membership and your\naccess to your account and removing any User Content\nyou have uploaded to our Services or Platforms.\nSkyscanner may suspend your access and use in whole or in part without notice at any\ntime, for example to\nprevent you from uploading any User Content, without incurring any liability to you whatsoever.\nGeneral provisions\nYou acknowledge that your unauthorised use of our Services or Platforms may result in irreparable damage and\ninjury to Skyscanner\nand/or its affiliates or licensors for which money damages would be inadequate.\nConsequently, in the event of such unauthorised use, we\nand our affiliates and/or licensors (as applicable)\nshall have the right, in addition to any other legal remedies available, to seek an\nimmediate injunction\nagainst you.\nThe invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the\nvalidity or enforceability of the\nremaining provisions (in whole or part). The whole or part of any\nprovision which is held by a court of competent jurisdiction to be invalid\nor unenforceable shall be deemed\ndeleted from these Terms.\n\nThese Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any\nthird party without our prior\nwritten consent.\nThese Terms represent the entire agreement between us and you and supersede and replace all and any previous\nterms, conditions,\nagreements and arrangements in respect of your use of our Services or Platforms.\nWe will act promptly to any indications of User Content that is in breach of these Terms. Where you know of\nor suspect any illegal\nactivities, please contact us at our helpdesk.\nAny failure by us to enforce any of these Terms shall not be a waiver of them or limit the right to\nsubsequently enforce any of these\nTerms.\nA person who is not a party to these Terms shall have no right to enforce any provision of these Terms.\nIrrespective of the country from which you access or use Services or Platforms, to the extent permitted by\nlaw these Terms and your use\nshall be governed in accordance with the laws of England and Wales and you are\ndeemed to have submitted to the non-exclusive\njurisdiction of the courts of England and Wales to resolve any\ndisputes which may arise hereunder. If you are using the Platforms or\nServices for commercial purposes, or\nvia an unauthorised computer program as further described and prohibited under the “using our\nservices”\nsection of these Terms, then you submit to the exclusive jurisdiction of the courts of England and Wales for\nany disputes arising\nhereunder unless there is an existing commercial agreement between us governing your\nuse which specifies otherwise.\nContact us\nIf you require further information about Skyscanner or have any suggestions concerning how to improve our\nServices or Platforms,\nplease contact our helpdesk.\nAlternatively, you can write to us at Quartermile One, 15 Lauriston Place, Edinburgh EH3 9EN marked for the\nattention of our ‘Chief Legal Officer’.\nExplore\nCities \nAirports \nCountries / Regions \nAirlines \nFlights \nHotels \nCar hire \nApp \nSitemap \nPartners\nWork with us \nAdvertise with us \nTravel Insight \nAffiliates \nTravel APIs \nCompany\nAbout us \nWhy Skyscanner? \nMedia \nOur people \nAccessibility \nSustainability \nBrand story \nCompany Details \nJobs \nTravel features & news \nCookie policy \nPrivacy policy \nTerms of service \nLegal notices \nModern slavery \nHelp\nHelp \nPrivacy settings \nSecurity \n","paragraphs":null,"sentences":null},"annotations":[{"general_category":"Limitation of remedy clauses","name":"Limitation of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd","score":-1,"explanation":"Unlawful limitation of liablility for damages connected with the use of service, when the company limits its liability for at least one of the following: (a) personal injury or (b) non-performance against consumers or (c) intentionally caused damage"},{"general_category":"Limitation of remedy clauses","name":"Maximal threshold of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd_cap","score":-1,"explanation":"Everyone entitled to the damages connected with using the service may claim them only to a certain amount"},{"general_category":"Limitation of remedy clauses","name":"Limitation period","legal_ground":"art. 119 KC*****","code":"period","score":0,"explanation":"The ToS does not contain a clause described above"},{"general_category":"Limitation of remedy clauses","name":"No promises","legal_ground":"Article 8 Directive 2019/770","code":"as_is","score":-1,"explanation":"Presence of as-is clause. An \"as-is clause\" is a contractual provision that states that the work or product being provided by the developer or service provider is provided in its current condition, without any additional warranties or guarantees, except for those explicitly stated in the agreement. It serves to limit the developer's liability and makes it clear that the client accepts the work as it is."},{"general_category":"Limitation of remedy clauses","name":"Indemnification clause","legal_ground":"-","code":"indemn","score":1,"explanation":"Lack of indemnification obligation in ToS."},{"general_category":"Dispute resolution clauses","name":"Choice of law other than user's domicile","legal_ground":"Article 6 Rome I****","code":"c_law","score":-1,"explanation":"The ToS provides that a law other than the law of the user's habitual residence will apply to disputes arising in connection with the contract"},{"general_category":"Dispute resolution clauses","name":"Choice of forum other than user's domicile","legal_ground":"Annex 1(q) Directive 93/13","code":"c_forum","score":0,"explanation":"The ToS provides that disputes arising in connection with the contract shall be resolved in a court of a different jurisdiction from that of the user's permanent residence, but only in relation tu businesses"},{"general_category":"Dispute resolution clauses","name":"Mandatory arbitration","legal_ground":"Annex 1(q) Directive 93/13 + art. 385[3] pkt 23 KC","code":"arb","score":1,"explanation":"Lack of mandatory arbitration"},{"general_category":"Dispute resolution clauses","name":"Class action waiver","legal_ground":"-","code":"class","score":1,"explanation":"Lack of class action waiver"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of contract","legal_ground":"Annex 1(j) Directive 93/13","code":"contr_chg","score":-1,"explanation":"When the company reserves the right to change the contract without a valid reason (the ToS state the company can always change the contract)"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of service by the company","legal_ground":"Article 19 Directive 2019/770","code":"serv_chg","score":1,"explanation":"When the company reserves the right to change the service with a valid reason specified in the contract or does not reserve a right to unilaterally change it at all"},{"general_category":"Unilateral alteration clauses","name":"Account deletion and unilateral termination of contract by the company","legal_ground":"Annex 1(g) Directive 93/13***","code":"acc_del","score":-1,"explanation":"When the company reserves the right to delete a user’s account without serious grounds or a notice period. By serious grounds we understood situations, where activity of the user was clearly illegal or violated crucial provisions of ToS. The notice period should be reasonably long, to allow the user preparation for termination of contract."},{"general_category":"Unilateral alteration clauses","name":"Transfer of contractual rights to another subject","legal_ground":"Annex 1(p) Directive 93/13","code":"transfer","score":1,"explanation":"When the ToS allows for contractual rights’ transfer with user’s consent and while the consumer is also granted the ability to transfer contractual rights' or the ToS does not contain any provision allowing for the transfer of rights."},{"general_category":"Right to police the behaviour of users","name":"User content deletion","legal_ground":"partially inferred from Article 6 Directive 2019/770** & Article 17 DSA","code":"cnt_del","score":-1,"explanation":"When a company reserves a right to delete all content put in the service by the user without restrictions"},{"general_category":"Right to police the behaviour of users","name":"Account suspension","legal_ground":"partially inferred from Article 6 Directive 2019/770 & Article 17 DSA","code":"acc_sus","score":-1,"explanation":"When the company reserves the right to suspend a user’s account without serious grounds or a notice period"},{"general_category":"Regulatory requirements","name":"Internal complaint-handling system","legal_ground":"Article 17 DSA","code":"com_sys","score":-1,"explanation":"Lack of internal complaint-handling system that allow the user to file a complain on a decision made by the company concerning user's rights under the contract, before going to court or other institution. Information about a right to present the case to the court or other institution does not count."},{"general_category":"Regulatory requirements","name":"Retrieval of digital content by the user","legal_ground":"Article 16(4) Directive 2019/770","code":"cnt_retr","score":-1,"explanation":"Lack of clause ensuring the right to retrieve the digital content belonging to the the user after contract's termination."},{"general_category":"Various","name":"Excessive user content IP license ","legal_ground":"-","code":"IP","score":0,"explanation":"ToS contains an IP license to the content put in the service by the user that does not state explicitly that it’s needed to perform the service, but the purposes are listed and explained; or when there is a doubt as to these purposes are necessary"},{"general_category":"Various","name":"Discretional power to interpret the ToS","legal_ground":"Annex 1(m) Directive 93/13","code":"discret","score":0,"explanation":"Lack of discretional power clauses"},{"general_category":"Various","name":"Severability clauses ","legal_ground":"-","code":"sever","score":0,"explanation":"The ToS contains provisions that keep the remaining part of the contract in force in case a court declare one or more of its provisions unconstitutional, void, or unenforceable (severability clauses)"},{"general_category":"Various","name":"Right to incorporate user's feedback or suggestions without compensation","legal_ground":"-","code":"suggest","score":0,"explanation":"According to ToS, the company has a right to incorporate into the service user feedback or suggestions without compensation"}]}