{"service":{"name":"Wolt","url":"https://wolt.com/en/terms","lang":"ENG","sector":"Food","hq":"Finland","hq_category":"EU","is_public":"Indirectly public","is_paid":"Free","date":""},"document":{"title":"","text":"User Terms of Service\nBy using the Wolt Service, you agree to be bound by these User Terms of Service (“Terms of\nService”).\nPlease read the following Terms of Service carefully before using the Wolt Service. If you do not\nagree with the Terms of Service, you cannot use the Wolt Service. These Terms of Service apply\nto any use of the Wolt Service and to the Purchase Agreements made hereunder. A more detailed\ndescription of the Wolt Service and information on system requirements is available at wolt.com. \nIf you have a Wolt at Work Account, these Terms of Service also apply to our customer\norganization which has granted you the Wolt at Work Feature (“Customer Organization”) with\nrespect to Orders made by you through the Wolt at Work Feature. If there is any discrepancy\nbetween these Terms of Service and the Wolt Corporate Terms & Conditions applicable to the\nCustomer Organization, the Wolt Corporate Terms & Conditions shall, however, prevail.\nThe Terms of Service are concluded between us and the User only, and not with Apple Inc., and\nApple Inc. is not responsible for the Wolt App or the content thereof. You agree that Apple Inc.,\nand Apple Inc.’s subsidiaries (“Apple”), are third party beneficiaries of the Terms of Service, and\nthat, upon your acceptance of the Terms of Service, Apple will have the right (and will be\ndeemed to have accepted the right) to enforce the Terms of Service against you as a third party\nbeneficiary thereof.\n1. Definitions\n“Partner” means a restaurant, retail shop or other service partner who has signed a partner\nagreement with Wolt, or their substitute, and who, as a trader, offers its products and possible\ndelivery or other services for sale through the Wolt Service.\n“Purchase Agreement” means an agreement for the purchase of Partner’s products and\npossible delivery or other services made on an Order. With respect to Orders placed through the\nWolt at Work Feature, the Purchase Agreement forms a binding agreement between the Partner\nand the Customer Organization. With respect to Orders placed through any other payment\nmethod of the User, the Purchase Agreement forms a binding agreement between Partner and\nthe User. \n“Wolt” means:\nWolt Enterprises Oy, Arkadiankatu 6, 00100 Helsinki, Finland, if the User is located in Finland,\nWolt Česko s.r.o., Na poříčí 1047/26, Nové Město, 110 00 Prague 1, Czech Republic, if the User\nis located in the Czech Republic,\nWolt Polska sp. z o.o., ul. Koszykowa 54, piętro 00-675 Warsaw, Poland, if the User is located in\nPoland,\nWolt Enterprises Israel Ltd., Allenby St. 113, 6581706 Tel Aviv, Israel, if the User is located in\nIsrael,\n\nWolt Technologies Greece Provision of Food Services S.A., Leoforos Vouliagmenis 26, 11743\nAthens, Greece, if the User is located in Greece,\nWolt d.o.o. Beograd-Stari Grad, Bulevar vojvode Bojovića 8, 11000 Belgrade, Serbia, if the User\nis located in Serbia,\nWolt Azerbaijan LLC, Yasamal district, Hyatt Tower 2, 4th floor, 8 Izmir Street, AZ1065 Baku,\nAzerbaijan, if the User is located in Azerbaijan,\nWolt Technologies Kazakhstan LLP, Park View, Kunaev St 77, 050000, Almaty, Kazakhstan, if\nthe User is located in Kazakhstan,\nWolt Slovensko s. r. o., Palisády 36, 811 06 Bratislava – Staré Mesto, Slovak Republic, registered\nin the Commercial register of the District Court Bratislava I, Section: Sro, Insert No.: 137637/B, if\nthe User is located in Slovakia,\nWolt Malta Limited, 171, Old Bakery Street, Valletta, VLT 1455, Malta, if the User is located in\nMalta,\nWolt Norway AS, Øvre Slottsgate 4, 0157 Oslo, Norway, if the User is located in Norway,\nWolt Latvija SIA, Elizabete iela 45/47, Riga, Latvia, if the User is located in Latvia,\nUAB Wolt LT, Jasinskio g. 14a-57, LT-01135, Vilnius, Lithuania, if the User is located in Lithuania,\nWolt Japan K.K., Portal Point Shibuya 7F, 11-3, Jinnan 1-chome, Shibuya-ku, Tokyo, if the User\nis located in Japan,\nWolt Georgia LLC, 49d Chavchavadze Ave 179, Tbilisi, Georgia, if the User is located in Georgia,\nWolt Eesti OÜ, Aia 10 a, 10111, Tallinn, Estonia, if User is located in Estonia,\nWolt Zagreb d.o.o., Metalčeva ul. 5, 1st floor, 10000 Zagreb, Croatia, if the User is located in\nCroatia,\nWolt Danmark ApS, Borgergade 10, 2 sal., 1300 Copenhagen K, Denmark, if User is located in\nDenmark.\nWolt Sverige AB, Celsiusgatan 10, 11230, Stockholm, Sweden, if the user is located in Sweden.\nWolt Cyprus Limited, Stasikratous 35 3rd floor, office 302, 1065, Nicosia, Cyprus if the User is\nlocated in Cyprus.\nWolt Magyarország Kft, Salétrom utca 4. földszint, 1085, Budapest, Hungary, if the User is\nlocated in Hungary.\nWolt, tehnologije d.o.o. Ljubljana, Parmova ulica 53, 1000, Ljubljana, Slovenia, if the User is\nlocated in Slovenia.\n“Wolt App” means a digital application called Wolt provided by Wolt for natural and legal\npersons to order products from Wolt’s Partners.\n\n“Wolt at Work Account” means a user account in the Wolt App onto which the Wolt at Work\nFeature has been added.\n“Wolt at Work Feature” means the payment method and feature of the Wolt App through which\nthe Customer Organization’s authorized Users can make Orders at the Customer Organization’s\ncost.\n“Wolt Service” means both Wolt App and Wolt website wolt.com and other additional locations\nas mentioned at wolt.com.\n“User” or “you” means a natural person using the Wolt Service. The User must be of the age of\n18 or older.\n2. Identity of Wolt\nWolt Enterprises Oy, Arkadiankatu 6, 00100 Helsinki, Finland, business ID 2646674-9, VAT ID\nFI26466749, if the User is located in Finland,\nWolt Česko s.r.o., Na poříčí 1047/26, Nové Město, 110 00 Prague 1, Czech Republic, business ID\n(IČO): 07030550, VAT ID (DIČ): CZ07030550, if the User is located in the Czech Republic,\nWolt Polska sp. z o.o., ul. Koszykowa 54, piętro 00-675 Warsaw, Poland, entered into the\nregister of entrepreneurs of the National Court Register, kept by District Court for the capital city\nof Warsaw in Warsaw, XII Business Department of the National Court Register under KRS No.\n0000745637, tax identification number NIP 7010846311, if the User is located in Poland,\nWolt Enterprises Israel Ltd., Allenby St. 113, 6581706 Tel Aviv, Israel, company no. 51-588715-\n6, VAT ID 515887156, if the User is located in Israel,\nWolt Technologies Greece Provision of Food Services S.A., Leoforos Vouliagmenis 26, 11743\nAthens, Greece, business ID 147811001000, VAT ID EL801047822, if the User is located in\nGreece,\nWolt d.o.o. Beograd-Stari Grad, Nušićeva 14, 11000 Belgrade, Serbia, business ID 21408930,\nVAT ID 110976122, if the User is located in Serbia,\nWolt Azerbaijan LLC, Yasamal district, Hyatt Tower 2, 4th floor, 8 Izmir Street, AZ1065 Baku,\nAzerbaijan, tax payer identification number 1404631321, VAT ID 1404631321, if the User is\nlocated in Azerbaijan*,\nWolt Technologies Kazakhstan LLP, Park View, Kunaev St 77, 050000, Almaty, Kazakhstan,\nbusiness ID 190540026305, if the User is located in Kazakhstan*,\nWolt Slovensko s. r. o., Palisády 36, 811 06 Bratislava – Staré Mesto, Slovak Republic, business\nID 52 396 771, registered in the Commercial register of the District Court Bratislava I, Section:\nSro, Insert No.: 137637/B, VAT ID (IČ DPH): SK 2121036093, Tax ID (DIČ): 2121036093, if the\nUser is located in Slovakia,\nWolt Malta Limited, 171, Old Bakery Street, Valletta, VLT 1455, Malta, business ID C94616, if the\nUser is located in Malta,\nWolt Norway AS, Øvre Slottsgate 4, 0157 Oslo, Norway, business ID: 920464254, VAT ID: 920\n464 254 MVA, if the User is located in Norway,\nWolt Latvija SIA, Elizabete iela 45/47, Riga, Latvia, business ID: 40203027461, VAT ID:\nLV40203027461, if the User is located in Latvia,\nUAB Wolt LT, Jasinskio g. 14a-57, 01135 Vilnus, Lithuania, business ID: 304573947, VAT ID:\nLT100011227411, if the User is located in Lithuania,\nWolt Japan K.K., Portal Point Shibuya 7F, 11-3, Jinnan 1-chome, Shibuya-ku, Tokyo, Japan,\n\nbusiness ID: 40100-01-204751, VAT ID: 4010001204751, if the User is located in Japan,\nWolt Georgia LLC, 49d Chavchavadze Ave, 179 Tbilisi, Georgia, business ID 405260042 and\nVAT ID: 405260042, if the User is located in Georgia,\nWolt Eesti OÜ, Aia 10 a, 10111 Tallinn, Estonia, business ID: 8273006000, VAT ID: 94112614, if\nUser is located in Estonia,\nWolt Zagreb d.o.o., Metalčeva ul. 5, 1st floor, 10000 Zagreb, Croatia, OIB: 25531986377, VAT\nID: HR25531986377, if the User is located in Croatia,\nWolt Danmark ApS, Borgergade 10, 2 sal., 1300 Copenhagen K, Denmark, business ID:\n37540447, VAT ID: DK37540447, if the User is located in Denmark,\nWolt Sverige AB, Celsiusgatan 10, 11230, Stockholm, Sweden, business ID: 559049-2335, VAT\nID: SE559049233501, if the user is located in Sweden,\nWolt Cyprus Limited, Stasikratous 35 3rd floor, office 302, 1065, Nicosia, Cyprus, business ID:\nHE 404490, VAT ID: CY10404490R, if the User is located in Cyprus,\nWolt Magyarország Kft, Salétrom utca 4. földszint, 1085, Budapest, Hungary, business ID: 01-\n09-322693, VAT ID: HU26296702, if the User is located in Hungary,\nWolt, tehnologije d.o.o. Ljubljana, Parmova ulica 53, 1000, Ljubljana, Slovenia, business ID:\n8273006000, VAT ID: 94112614, if the User is located in Slovenia.\nTrade name: “Wolt\",\nEmail address: support@wolt.com.\n*Please note that while the Wolt Service is legally provided to you by your local Wolt entity in\nthese countries, the payment service is arranged by Wolt Enterprises Oy through a third party\npayment service provider. This also means that Wolt Enterprises Oy is responsible for possible\nrefunds, complaints and other claims related to your transactions in the Wolt Service. You may\nthus contact Wolt Enterprises Oy directly at the contact details provided above in case of any\ndispute or claim related to the Wolt Service.\nInformation about the identity and products and services of the Partners are provided in the Wolt\nService.\n3. Description of the Wolt Service\n3.1. Wolt provides a platform on which the User can purchase food and other products or\nservices from the Partner of their choice as well as possible delivery services either from the\nPartner or Wolt, as applicable. In certain countries Partners charge Users a delivery fee and\nservice fee for the delivery services as defined in more detail in the Wolt Service where relevant.\n3.2. The Partner provides the information about their products and possible services in the Wolt\nService, including but not limited to information on product characteristics, allergens and\ninstructions of use. If you have allergies or other dietary restrictions or for other reason wish to\nreceive more detailed information about the products, please contact the relevant Partner. You\ncan also contact Wolt's customer support who can contact the Partner on your behalf for such\nenquiries. The Partner is however responsible for providing accurate, up-to-date and legally\nrequired information about the products, including providing information on applicable prices\n\nand indicating the price per unit where required under applicable laws. Please note that the sale\nand purchase of the Partner’s products and possible services may be subject to additional terms\nand conditions of the Partner or Wolt on a case-by-case basis as set out in the Wolt Service.\n3.3. When selecting the Partner’s products and services that the User wishes to purchase from\nthe Partner, the User makes a binding order to purchase the products and services from the\nPartner on the terms and conditions presented to the User herein and in the Wolt Service before\nplacing the order (“the Order”). After having received the Order, Wolt will transmit the details of\nthe Order to the Partner. When the Order is accepted by the Partner and Wolt has provided the\nUser with an order confirmation on behalf of the Partner, the User or the Customer Organization\nand the Partner enter into the Purchase Agreement for the purchase of the Partner's products\nand, if applicable, delivery or other services. In some cases, the Purchase Agreement for the\npurchase of the delivery service is entered into with Wolt instead of the Partner, as reflected on\nthe receipt. Wolt will provide the User with a receipt on behalf of the Partner, unless regulation in\nthe country where the User is located requires that the Partner provides the receipt directly to\nthe User, for the products and, to the extent applicable, for the delivery services.\n3.4. The Partner selected by the User will prepare and/or collect and pack the products set out\non the Order. Wolt is not responsible or liable towards the User for the proper execution of the\nPurchase Agreement by the Partner. Wolt is liable for the execution of the delivery services\nordered by User from the Partner or Wolt on the Order as set out in these Terms of Service.\n3.5. When you use the Wolt Service, there may be a minimun value for purchase required, in\nwhich case you will be notified thereof before you make the Order on the Wolt Service. Where an\nOrder fails to meet the minimun required value, you will have the possibility to pay the difference\nto meet the minimum value or to add more products to your Order. The Partner determines in its\nsole discretion the selection and pricing of their products available on the Wolt Service. The\nPartner may also impose certain restrictions on your Order, such as quantity limits and size\nlimitations of the Order. The Partner is responsible for informing you of any limitation relating to\nthe availability of any products. User accepts that in case a certain product is temporarily\nunavailable, the Partner will fulfill the remaining part of your Order without including the\nunavailable product in the Order. You will not be charged for products that are unavailable at the\ntime of placing the Order.\n3.6. For Users located in Israel:\n“Purchase Agreement” means either one of the following binding agreements, as applicable (i)\nfor the purchase of Partner’s products and possible delivery services made by an Order placed\nby a User, no matter any payment method of the User, or (ii) with respect to a Customer\nOrganization, with respect to Orders placed through the Wolt at Work Feature. Wolt is a\nmarketplace that facilitates transactions and delivery services by providing a platform on which\nthe User can purchase food products and/or other products and delivery services in relation to\nfood products and/or other products of certain Partners. When you purchase food products\nand/or other products from a Partner, Wolt facilitates the fulfillment of the purchase on the Wolt\nService.\nPlease note and take into consideration that any and all information displayed through the Wolt\nService is displayed AS – IS by Wolt as received by it from the Partner and is under the complete\n\nand sole responsibility of the Partner. So, If you have allergies or any other dietary restrictions or\nif you have any question or concern with regard to any matter related to products sold and\noffered by the Partner, please contact the relevant Partner  which will provide you with the\nspecific information upon request.\nWhen the User wishes to purchase through the use of the Wolt Service and the Order is\naccepted by the Partner and Wolt has provided the User with an order confirmation on behalf of\nthe Partner, the User or the Customer Organization, as the case may be, shall be considered for\nall purposes to have entered into the Purchase Agreement. Wolt will provide the User with a\nreceipt that will include payment for the products ordered from the Partner and payment for the\ndelivery services.\nWolt shall only be responsible for the transfer of the fees made by the User to the respective\nPartner and shall not, under any circumstances, be liable or responsible towards the User for the\nproper execution of the Order by the Partner. Both the User and the Partner each acknowledge\nand confirm that the Partner is solely liable for any defects in the contents and preparation of the\nOrder or other shortcomings in the performance of the Order.\n4. Right of revocation\n4.1. You cannot withdraw from or cancel an Order for products or services once you have placed\nit, unless explicitly provided otherwise in these Terms of Service. Prior to placing an Order for a\nproduct or service you should carefully review your selection. For Users located in Azerbaijan:\nplacing the Order also includes the User's consent to launch the performance of the relevant\nagreement(s) stipulated herein.\n4.2. If you are a consumer, you are entitled to a right of revocation in accordance with the\nstatutory provisions of the country where you are located. Consumer in the sense of these Terms\nof Service means any natural person who uses the Wolt Service and places Orders for a purpose\nwhich predominantly cannot be attributed to their commercial or their self-employed\nprofessional activity.\n4.3. Wolt follows the limitations of consumers' statutory cancellation rights as set out in\napplicable laws, according to which the right of revocation shall not exist for Purchase\nAgreements concerning certain items, including, but not limited to, the following:\nproducts such as foodstuffs which are perishable or which may quickly pass their expiration\ndate,\nproducts made to your specifications or clearly personalized,\nsealed products which are not suitable for return due to health protection or hygiene\nreasons, if such products were unsealed after the delivery,\nproducts which, according to their nature, are inseparably mixed, after delivery, with other\nitems,\nsealed games, movies or computer software which were unsealed after delivery.\n4.4. You have the right to revoke the Purchase Agreement of products, for which the right of\nrevocation exists, within 14 days from the day of delivery of the products on the Order without\ngiving a reason for the cancellation. In order to exercise your right of revocation, you must inform\n\nWolt of your decision to cancel by means of a clear statement (e.g., an email or a message sent\nthrough Wolt’s in-app customer service chat) within the said time period of 14 days. The Partner\nas the trader of the products on your Order has authorized Wolt to receive the revocation\nnotification on the Partner’s behalf. In case the Partner has chosen to offer a longer cancellation\nperiod than 14 days, such a period will apply to Orders made through the Wolt Service if explicitly\nmentioned in the descriptive details for the Partner on the Wolt Service. If you wish, you can use\nthe below model revocation form for making the revocation notification by filling in the\ninformation in the form and sending the information to Wolt, which information shall also be\nforwarded by Wolt to the respective Partner:\nModel revocation form\n-          To: [insert the name of the Partner, the Partner’s address and the Partner’s email\naddress]:\n-          Herewith I/we (*) revoke the agreement concluded with me/us (*) regarding the purchase\nof the following goods (*)/ the provision of the following services (*)\n-          Ordered on (*)/received on (*)\n-          Name of the consumer(s)\n-          Address of the consumer(s)\n-          Signature(s) of the consumer(s) (only in case of notification on paper)\n-          Date\n(*) Delete as applicable.\n4.5. If you revoke the Purchase Agreement, Wolt will refund to you all payments we have received\nfrom you, including the delivery fee (and service fee where applicable) no later than 14 days from\nthe date on which we received notice of your revocation of the Purchase Agreement or a part\nthereof. Note that the delivery fee (and service fee where applicable) will not be returned in case\nof only a partial revocation of your Order.\n4.6. For making the refund, we will use the same means of payment as you used for the original\npurchase of your Order, unless expressly agreed otherwise with you. Note that if you paid for the\nOrder with Wolt credits, we shall refund you in Wolt credits. Wolt may refuse a refund until the\nPartner has received the products back or until you have provided proof that you have returned\nthe products, whichever is earlier.\n4.7. You must return or send the products to the same Partner in the same location from which\nyou made the Order. The contact details of the Partner’s point of sale are available on the Wolt\nService. You have to return the products to the Partner as soon as possible and in any case no\nlater than 14 days after the day on which you notified us of the revocation of the Purchase\nAgreement. This period is deemed to have been observed if you dispatch the products before\nthe expiry of the period of 14 days.\n\n4.8. You shall bear the direct costs of returning the products. The returned products have to be\nin an unused condition and capable of being resold. You shall be liable for any loss in value of the\nproducts if such loss in value is due to handling of the products that is not necessary for testing\ntheir condition, properties and functionality.\n4.9. Sometimes it may be possible that some of the Partner’s products that you wish to purchase\nthrough the Wolt Service are temporarily out of stock. For such cases and to the extent the\nPartner has enabled substitutions, you may choose, prior to confirming your Order, whether you\nwant to allow the Partner to substitute a missing item with a similar item. If you have allowed\nsubstitutions for a certain or all items in your Order, the Partner will substitute such missing items\nin accordance with the following principles: (i) the substitute will be chosen based on what the\nPartner considers to be the most appropriate substitute so that it corresponds as much as\npossible to the quantity, quality and price of the original item in the Order; (ii) substances\ntypically causing allergies shall be carefully taken into account so that for example a lactose-free\nitem is only substituted with a lactose-free item and a gluten-free item is only substituted with a\ngluten-free item; (iii) diet or light drink is substituted with a diet or light drink; (iv) organic is\nsubstituted with organic; and (v) domestically produced is substituted with domestically\nproduced. You will not be charged for any additional fees or costs for a substituted item\ncompared to the price of the original item in your Order. Should the price of the substitute be\nlower than the price of the original item in your Order, you will be charged the price of the\nsubstitute item.\n5. User Accounts\n5.1. You have a limited, non-exclusive, non-transferable, and non-sublicensable right to use the\nWolt Service in the form offered to you by us from time to time solely for the purposes set out\nherein. The license granted to the User for the iOS Wolt App downloaded from Apple’s App Store\nis further limited to a license to use the Wolt App on any Apple-branded products that the User\nowns or controls and as permitted by the Usage Rules set forth in the App Store Terms of\nService and these Terms of Service.\n5.2. In order to use the Wolt Service, the User must create a user account by following the\nregistration instructions in the Wolt Service. The Wolt Service credentials are personal (unless\notherwise agreed between Wolt and the Customer Organization). The User shall ensure that any\nuser account credentials and equivalent information required to access the user account of the\nUser or the Customer Organization are kept confidential and used in a secure manner not\naccessible by third parties. A User may have only one personal user account.\n5.3. Where it is suspected that any unauthorized person has become aware of a User’s user\naccount credentials or has access to the user account of the User, the User shall immediately\ninform Wolt thereof. The User shall be responsible for any use of the Wolt Service and any\nactivity under the user account of the User.\n5.4. In order to use the Wolt Service, you must submit valid credit card or other payment method\ninformation to Wolt. Wolt does not store information of your payment instrument, as this is done\nby a third party payment service provider used by Wolt. You agree to pay for all purchases arising\nfrom your use of the Wolt Service except for purchases made through the Wolt at Work Feature\n\nat the Customer Organization’s cost. You must keep the credit card and other payment\ninformation that you have submitted to your user account updated.\n6. Payments\n6.1. The User, or the Customer Organization in case of Wolt at Work Account, will pay the\npurchase price set out in the Order by using the relevant payment functionality of the Wolt\nService. Wolt, or the Wolt group company authorized by Wolt, collects all payments from the\nUsers or the Customer Organizations on behalf of the Partner. If the Order is made by using the\nWolt at Work Feature, the User confirms the payment on behalf of the Customer Organization\nthrough the Wolt at Work Feature. The User’s or Customer Organization’s payment obligation\nshall arise upon placing an Order through the Wolt Service.\n6.2. The User may fulfil this payment obligation only by using the relevant online payment\nmethod provided in the Wolt Service. When the User, or the Customer Organization in case of\nWolt at Work Account, has paid the purchase price to Wolt, the User or the Customer\nOrganization has fulfilled its payment obligation towards the Partner.\n6.3. In Finland, you can fulfil your payment obligation by using a lunch benefit as payment\nmethod, if the Wolt Service is compatible with the lunch benefit provided by your employer. You\nare responsible for ensuring that the Order costs of food products and delivery services paid\nwith the lunch benefit does not exceed the limit of the lunch benefit’s daily value. The amount\nexceeding this value can be paid with another acceptable payment method in the Wolt Service.\nYou are obligated to comply with the tax administration’s guidelines regarding use of the lunch\nbenefit. Please note for example that the lunch benefit is personal and does not cover purchase\nof gift cards, utility products, groceries, convenience food or processed food. You are therefore\nnot entitled to buy such products with the lunch benefit through the Wolt Service.\n6.4. The payment will be automatically charged from the User’s credit card, lunch benefit or\ncharged through the Customer Organization’s Wolt at Work Feature, upon delivery of the Order.\nWolt is entitled to make an authorisation hold on behalf of the Partner on the User’s credit card,\nlunch benefit or Customer Organization’s Wolt at Work Feature once the Order has been placed\nthrough the Wolt Service. Wolt uses a third party payment service provider for processing of\npayments. In Serbia all payments are processed locally within Serbia by a third party payment\nservice provider.\n6.5. Cash is an additional payment method available in Slovenia, Azerbaijan, Croatia, Cyprus,\nGeorgia, Greece, Kazakhstan, Malta, Serbia, Japan, Czech Republic and Slovakia. Refunds in\ncash orders will be made in Wolt credits or via another appropriate or legally required method. If\na User who has made a cash order is not in the agreed place of delivery at the agreed time or 5\nminutes thereafter, Wolt's customer support will contact the User and agree on an appropriate\narrangement for the payment. If the customer support cannot reach the User within 24 hours of\nthe no-show, Wolt will take appropriate measures which may include disabling the cash option\nfrom the User or even disabling the User's account in the Wolt Service for further Orders.\n6.6. In Israel payments are processed either locally within Israel or arranged by Wolt Enterprises\nOy through third party payment service providers. In case payments are arranged by Wolt\nEnterprises Oy through third party payment service providers, Wolt Enterprises Oy is responsible\n\nfor possible refunds, complaints and other claims related to your transactions in the Wolt\nService.\n7. Wolt credits and tokens\n7.1. The Users of the Wolt Service can obtain Wolt credits or tokens e.g. by inviting new users to\nsign up to the Wolt Service. The User can use Wolt credits and tokens to get a discount on their\npurchases in the Wolt Service.\n7.2. For Users in Denmark section 7.1. is not applicable. For Users in Denmark, you can share your\ncode on social media or as a message by pasting the link from your user profile and inserting it\nwhere you wish. Your friends will get Wolt credits when they use your code for their first order.\n7.3. Wolt may unilaterally determine the conditions applicable to the granting, use and validity of\nthe Wolt credits and tokens.\n7.4. Any signing-up bonus credits or tokens can be used only once.\n7.5. Wolt credits and tokens cannot be exchanged to cash.\n7.6. The Wolt credits and tokens will be nullified if Wolt detects any abuse of Wolt credits or\ntokens or suspects or detects that Wolt credits or tokens have been granted on incorrect\ngrounds. In such cases, Wolt shall invoice the amount that was paid using such Wolt credits or\ntokens.\n8. Delivery of an Order\n8.1. If the User orders the delivery of the Order through the Wolt Service, the Order will be\ndelivered to the location confirmed by the User in the Wolt Service. The User also has to provide\na street address for the confirmed location in the Wolt Service. If no-contact delivery is applied\nto your Order, please note that the goods shall be deemd to be delivered when they are left at\nthe door and the courier partner marks the Order status as \"delivered\" on the Wolt Service after\nwhich you bear the risk of the items in the Order.\n8.2. The User must be available to receive calls at the phone number the User has submitted to\nthe Wolt Service. If the phone number provided by the User cannot be reached, the delivery may\nbe cancelled by Wolt or the Partner and the User or Customer Organization may be charged for\nthe full price of the Order (not applicable to Users located in Slovenia).\n8.3. The User may place an Order to be delivered as soon as possible (standard delivery method)\nor by pre-ordering a certain delivery time, to the extent these options are available on the Wolt\nService at the time of placing the Order.\n8.4. Standard delivery option: The User must be present at the confirmed location set out in the\nOrder between the time of making the Order until the products set out in the Order have been\nreceived. If the User is not available at the location they have confirmed within five minutes of the\narrival of the delivery of the ordered products and the User does not respond after two contact\nattempts by the courier partner making the delivery, the delivery may be cancelled by Wolt or the\nPartner and the User or Customer Organization may be charged for the full price of the Order.\n\n8.5. “Pre-order” delivery option: the User must be present at the confirmed location between ten\nminutes prior to the pre-ordered delivery time until the moment of delivery in the Order to\nreceive the Order.\n9. Picking up and collecting an Order at the Partner’s point of sale\n9.1. If the User has not ordered delivery of the Partner’s products set out in the Order, but the\ncollection at the Partner’s point of sale, the products can be collected at the point of sale of the\nPartner the User has chosen in connection with the Order. The User will receive a separate\nelectronic confirmation when the products are ready for collection. The Partner or Wolt may set\nconditions for the identification of the User when picking up the products set out in the Order.\n9.2. The Partner shall retain the ordered products for 60 minutes after the Partner has notified\nthe User that the Order is ready for collection. However, this obligation is limited to the opening\nhours of the particular Partner’s point of sale and the Order has to be collected before the\nclosing time of said point of sale of the Partner.\n10. Eat-in Order\n10.1. If the User has selected the option to consume the products set out in the Order at the\npoint of sale of the Partner, the User will receive a separate electronic confirmation about the\nexpected time of when the products will be ready to be consumed at the Partner’s point of sale.\n11. Time estimates\n11.1. Any delivery time or pick-up time or other time estimate communicated to the User by the\nPartner or Wolt in the Wolt Service are only estimated times. There is no guarantee that the\nOrder will be delivered or available for pick-up or consumption at the estimated time. Delivery\ntimes of the products may also be affected by factors such as traffic jams, rush hours and\nweather conditions.\n12. Intellectual Property Rights\n12.1. All Intellectual Property Rights in or related to the Wolt Service and thereto related\ndocumentation and all parts and copies thereof shall remain exclusively vested with and be the\nsole and exclusive property of Wolt and/or its affiliates/subcontractors/licensors. “Intellectual\nProperty Rights” shall mean copyrights and related rights (including database and catalogue\nrights and photography rights), patents, utility models, design rights, trademarks, tradenames,\ntrade secrets, know-how and any other form of registered or unregistered intellectual property\nrights.\n12.2. These Terms of Service do not grant the User any Intellectual Property Rights in the Wolt\nService and all rights not expressly granted hereunder are reserved by Wolt and its\nsubcontractors/licensors.\n12.3. Apple shall not be responsible for any investigation, defense, settlement or discharge of any\nclaim that the iOS Wolt App or your use of it infringes any third party intellectual property right.\n12.4. User grants to Wolt a worldwide, royalty-free, sublicensable, and transferable right to use,\nmodify, reproduce, distribute, display and publish any content provided by User in connection\n\nwith the Wolt Service. Such content may include photographs, data, information, feedback,\nsuggestions, text, and other materials that are uploaded, posted or otherwise transmitted\nrelating to the Wolt Service.\n13. Additional Provisions for use of the Wolt Service\n13.1. The Wolt Service is only available to persons of the age of 18 years or older. You may not\nregister as a User if you do not fulfill this requirement.\n13.2. The User shall observe all applicable rules and regulations when using the Wolt Service,\nincluding the purchase of alcohol and tobacco products. To the extent delivery of alcoholic\nbeverages or tobacco products is available in the country where the User is located, the User\nmay be refused delivery of alcoholic beverages or tobacco products in case the User is unable to\nprovide a valid photo ID to Wolt’s courier partner delivering the Order proving that the User is at\nleast 18 years of age. The User may be refused delivery of alcoholic beverages also in other\ncases stipulated by laws in the country where the User is located (e.g. if the User is showing\nsigns of intoxication).\n13.3. Wolt is constantly developing the Wolt Service and Wolt may change or remove different\nparts of the Wolt Service, including features, the products and Partners available in the Wolt\nService in part or in whole.\n13.4. By using the Wolt Service, the User may encounter content or information that might be\ninaccurate, incomplete, delayed, misleading, illegal, offensive or otherwise harmful. Wolt\ngenerally does not review content provided by the Partners. Wolt is not responsible for third\nparties' (including the Partners') content or information or for any damages arising as a result of\nthe use of or reliance on it.\n13.5. You or the Customer Organization shall be responsible for obtaining and maintaining any\ndevices or equipment (such as telephones) and connections needed for access to and use of the\nWolt Service and all charges related thereto.\n13.6. The User will not: (i) use or attempt to use another person’s personal Wolt account and/or\naccess another person’s personal payment data through the Wolt Service or use another\nperson’s personal payment cards when using the Wolt Service, without consent of that other\nperson; (ii) copy, modify or create derivative works of the Wolt Service or any related technology;\n(iii) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the\nsource code for the Wolt Service or any related technology, or any part thereof; (iv) remove any\ncopyright, trademark or other proprietary rights notices contained in or on the Wolt Service; (v)\nremove, cover or obscure any advertisement included on the Wolt Service; (vi) collect, use, copy,\nor transfer any information obtained from the Wolt Service without the consent of Wolt; (vii) use\nbots or other automated methods to use the Wolt Service; (viii) create a Wolt account using a\nfake identity or an identity of another person; or (ix) access the Wolt Service except through the\ninterfaces expressly provided by Wolt, such as the Wolt App and Wolt Website.\n13.7. Wolt is entitled to remove a User from the Wolt Service with immediate effect and/or refuse\nor cancel any Orders from a User if: (i) the User abuses the Wolt Service or causes any harm or\ndetriment to the use of the Wolt Service or the Partners or Wolt or Wolt’s employees, (ii) Wolt has\nreasonable belief of fraudulent acts by the User when using the Wolt Service, (iii) the User places\n\na false Order (for example by not paying or by not being present on the delivery or collection\nlocation in order to receive the Order) or otherwise fails to comply with his obligations arising\nfrom these Terms of Service; (iv) there is reasonable doubt about the correctness or authenticity\nof the Order. If Wolt cancels an Order that has already been paid for, Wolt shall transfer that\namount into the same user account or Wolt at Work Account as the one from which the payment\nwas made by the User.\n13.8. The controller of the personal data collected about Users is Wolt Enterprises Oy, unless\notherwise indicated. Wolt Enterprises Oy shall process any personal data collected from the User\nin accordance with Wolt Privacy Statement.\n13.9. The User must comply with applicable third party terms of agreement when using the Wolt\nApp or the Wolt Service.\n13.10. The User represents and warrants that (i) they are not located in a country that is subject\nto a U.S. Government embargo, or that has been designated by the U.S. Government as a\n“terrorist supporting” country; and (ii) they are not listed on any U.S. Government list of\nprohibited or restricted parties.\n14. Term and termination\n14.1. These Terms of Service are in force as a binding agreement between Wolt and the User until\nfurther notice as long as the User is using the Wolt Service. \n14.2. The User can discontinue the use of the Wolt Service at any time. Wolt can discontinue\nproviding the Wolt Service permanently or temporarily at any time.\n15. Defects and complaints\n15.1. Please note that the Wolt Service may at any time be interrupted or permanently\ndiscontinued. The Wolt Service may also be temporarily suspended. Do not use the Wolt Service\nfor backing up any data. While we do our best in providing you our platform and services\n(including new and/or temporary services such as no-contact deliveries, deliveries with novel\ntechnology or deliveries of new product categories) error-free, Wolt does not promise or\nguarantee you anything regarding the reliability, functionality, timeliness, quality or suitability of\nthe Wolt Service, its features or any service offered by Wolt. Wolt does not promise or guarantee\nanything that is not expressly mentioned in these Terms of Service.\n15.2. The Partner is solely liable for the contents, quality, safety and packaging of their products\nsold through the Wolt Service and has a statutory defect liability for their products as set out in\nthe applicable laws. You are responsible for inspecting the products in your Order without undue\ndelay after receiving the Order. If there are any defects or other quality shortcomings in the\nproducts of your Order, then you should contact either the customer service of Wolt, acting on\nbehalf of the Partner, or the Partner directly and include a clear description of the defects or\nshortcomings. Regarding consumer goods, notices of defects should be made within a\nreasonable time from detecting the defect, however no later than within two months after being\ndetected. Please note that in case of defects in foodstuffs or other products that by their nature\nspoil or age rapidly, it is crucial that you notify the defect as soon as possible to enable proper\ninvestigation and verification of the defect. Please note that Wolt or the Partner may ask you to\n\nsend a picture of the product in question in order to document and verify the defects. In case of\na defect or a non-confirmity in the products of your Order, you are entitled to reimbursement in\naccordance with applicaple laws.\n15.3. The Partner is solely liable for any defects in the contents and preparation or packaging of\nthe Order or other shortcomings in the performance of the Purchase Agreement. Wolt is not\nresponsible for the information provided by the Partner on the Wolt Service and does not give\nany warranty on the availability, quality or suitability of the products.\n15.4. When the User who is located in Israel and uses Cibus as the payment method, any\npotential refunds will be only made in Wolt credits and not as Cibus allowance.\n15.5. Apple has no obligation whatsoever to furnish any maintenance and support services with\nrespect to the Wolt App. To the extent that any maintenance or support is required by applicable\nlaw, we, not Apple, shall be obligated to furnish any such maintenance or support. To the extent\nany warranty exists under law that cannot be disclaimed, we, not Apple, shall be solely\nresponsible for such warranty. We, not Apple, are responsible for addressing any claims of the\nUser or any third party relating to the iOS Wolt App or the User’s possession and/or use of the\niOS Wolt App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS\nWolt App fails to conform to any applicable legal or regulatory requirement; and (iii) claims\narising under consumer protection, privacy, or similar legislation, including in connection with the\niOS Wolt App’s use of the HealthKit and HomeKit frameworks.\n16. Applicable Law and Dispute Resolution\n16.1. These Terms of Service shall be governed by and construed in accordance with the laws of\nthe country where the User is located. \n16.2. If you are a consumer, please note that you cannot be deprived of the rights granted to you\nby the mandatory consumer protection laws of your country of domicile. \n16.3. Disputes arising from these Terms of Service shall be resolved by the competent courts of\nthe country where the User is located. A consumer may, however, always institute proceedings in\nthe competent court of its domicile. If you are a User domiciled in the EU, you and Wolt may also\nuse the ODR platform managed by the European Commission to settle disputes. This platform\ncan be found on ec.europa.eu/odr. You may also refer a dispute to the consumer disputes board\nor other corresponding out-of-court institution in your domicile (such as, by way of example, the\nFinnish Consumer Disputes Board, kkv.fi/kuluttajaneuvonta, in Finland, the Czech Trade\nInspection Authority, coi.cz, in the Czech Republic or the Polish Permanent Amicable Consumer\nCourt at the competent Provincial Inspectorate of Trade Inspection, uokik.gov.pl, in Poland).\n17. Amendments\n17.1. These User Terms of Service are subject to amendments.\n17.2. Wolt shall publish the amended User Terms of Service at the Wolt Website. Wolt shall inform\nthe User of any changes that are material by nature on the Wolt Service or by email to the email\naddress submitted to the Wolt Service by the User. If the User does not agree to any amended\nWolt Terms of Service, they shall discontinue the use of the Wolt Service.\n\n18. Assignment\n18.1. Wolt shall be entitled to assign all or any of its rights or obligations hereunder in whole or\npart to an affiliate or successor or to a purchaser or acquirer of its business assets relating to\nWolt Service without the User’s prior consent.\n18.2. The User shall not be entitled to assign any of its rights or obligations hereunder in whole or\npart.\nUpdated 24.5.2021\nWolt privacy statement\nWolt Enterprises Oy and certain Wolt group companies (“Wolt”, “we”) process personal data of\ntheir users of Wolt’s food ordering services (“Wolt App”) and the visitors of the\nwebsite wolt.com (“Website”).\nIn this Privacy Statement, the word “Wolt Services” refers jointly to the Website and the Wolt\nApp. In this Privacy Statement, the word “User” or “you” refers jointly to our and our group\ncompanies’ customers, representatives and other authorized users of our customer\norganizations, potential customers and the users of the Wolt Services. Our Privacy Statement\nexplains, for example, the types of personal data we process, how we process the personal data\nand how you may exercise your rights as a data subject (e.g. right to object, right of access).\nSome of our services might be subject to a separate privacy policy. If a separate privacy policy\napplies to a particular service, we will post it in connection with the service in question.\nThis Privacy Statement may be updated from time to time in order to reflect the changes in data\nprocessing practices or otherwise. You can find the current version on the Website. We will not\nmake substantial changes to this Privacy Statement or reduce the rights of the Users under this\nPrivacy Statement without providing a notice thereof.\n1. DATA CONTROLLER(S)\nThis Privacy Statement applies to processing of personal data carried out by Wolt.\nIn relation to the processing of personal data of Users in the below countries, Wolt Enterprises\nOy and the local Wolt group company are acting as joint data controllers. This means that Wolt\nEnterprises Oy and the local Wolt group company together determine the purposes for and\nmeans by which personal data is processed. The country-specific joint controllers are listed\nbelow:\nWolt Česko s.r.o., Na poříčí 1047/26, Nové Město, 110 00 Prague 1, Czech Republic, if the User\nis located in the Czech Republic,\nWolt Polska sp. z o.o., ul. Koszykowa 54, piętro 00-675 Warsaw, Poland, if the User is located in\nPoland,\n\nWolt Enterprises Israel Ltd., Allenby St. 113, 6581706 Tel Aviv, Israel, if the User is located in\nIsrael,\nWolt Technologies Greece Provision of Food Services S.A., Leoforos Vouliagmenis 26, 11743\nAthens, Greece, if the User is located in Greece,\nWolt d.o.o. Beograd-Stari Grad, Bulevar vojvode Bojovića 8, 11000 Belgrade, Serbia, if the User\nis located in Serbia,\nWolt Azerbaijan LLC, Yasamal district, Hyatt Tower 2, 4th floor, 8 Izmir Street, AZ1065 Baku,\nAzerbaijan, if the User is located in Azerbaijan,\nWolt Technologies Kazakhstan LLP, Park View, Kunaev St 77, 050000, Almaty, Kazakhstan, if\nthe User is located in Kazakhstan,\nWolt Slovensko s. r. o., Palisády 36, 811 06 Bratislava – Staré Mesto, Slovak Republic, registered\nin the Commercial register of the District Court Bratislava I, Section: Sro, Insert No.: 137637/B, if\nthe User is located in Slovakia,\nWolt Malta Limited, 171, Old Bakery Street, Valletta, VLT 1455, Malta, if the User is located in\nMalta,\nWolt Norway AS, Øvre Slottsgate 4, 0157 Oslo, Norway, if the User is located in Norway,\nWolt Latvija SIA, Elizabete iela 45/47, Riga, Latvia, if the User is located in Latvia,\nUAB Wolt LT, Jasinskio g. 14a-57, LT-01135, Vilnius, Lithuania, if the User is located in Lithuania,\nWolt Japan K.K., Portal Point Shibuya 7F, 11-3, Jinnan 1-chome, Shibuya-ku, Tokyo, if the User\nis located in Japan,\nWolt Georgia LLC, 49d Chavchavadze Ave 179, Tbilisi, Georgia, if the User is located in Georgia,\nWolt Eesti OÜ, Aia 10 a, 10111, Tallinn, Estonia, if User is located in Estonia,\nWolt Zagreb d.o.o., Metalčeva ul. 5, 1st floor, 10000 Zagreb, Croatia, if the User is located in\nCroatia,\nWolt Danmark ApS, Borgergade 10, 2 sal., 1300 Copenhagen K, Denmark, if User is located in\nDenmark.\nWolt Sverige AB, Celsiusgatan 10, 11230, Stockholm, Sweden, if the user is located in Sweden.\nWolt Cyprus Limited, Stasikratous 35 3rd floor, office 302, 1065, Nicosia, Cyprus if the User is\nlocated in Cyprus.\nWolt Magyarország Kft, Salétrom utca 4. földszint, 1085, Budapest, Hungary, if the User is\nlocated in Hungary.\nWolt, tehnologije d.o.o. Ljubljana, Parmova ulica 53, 1000, Ljubljana, Slovenia, if the User is\nlocated in Slovenia.\n\nWolt Enterprises Oy has been appointed responsible for handling all data subject requests and\nquestions relating to the personal data processing of the Wolt group on behalf of the local joint\ncontrollers.\n2. WOLT’S CONTACT DETAILS\nName: Wolt Enterprises Oy\nBusiness ID: 2646674-9 \nCorrespondence address: Arkadiankatu 6, 00100 Helsinki, Finland \nE-mail address: support@wolt.com \nwolt.com\nWolt has appointed a data protection officer who you can reach through the above contact\ndetails.\n3. PERSONAL DATA PROCESSED AND SOURCES OF DATA\nThe personal data collected and processed by us can be divided into two general data\ncategories: User Data and Analytics Data.\nUser Data\nUser Data is personal data collected directly from you or from our customer organization on\nbehalf of which you are using the Wolt Services (“Customer Organization”), as the case may be.\nWe may collect User Data from our Users and Customer Organizations in a variety of ways,\nincluding, after conclusion of a service agreement with the Customer Organization or when\nUsers register to the Wolt Services, subscribe to a newsletter or fill out a form. Further, please\nnote that we also collect details of any transactions and payments you carry out through the\nWolt Services.\nUser Data that is necessary in order to use the Wolt Services\nThe following personal data collected and processed by us is necessary in order for a proper\nperformance of the contract between you and us as well as for our legitimate interest whilst\nfulfilling our contractual obligations towards our Customer Organizations and for the compliance\nwith our legal obligations.\nAfter conclusion of the service agreement between us and the Customer Organization, the\nCustomer Organization provides us with your full name and email address.  \nWhen you register to the Wolt Services and create a user account, you need to provide us with\nthe following information:\nfull name\ntelephone number\nemail address \ninformation relating to your payment instrument(s) such as the number of your payment\ninstrument(s) and the expiration date of your payment instrument(s) (required for the\npurposes of ordering food products via the Wolt Services, however not stored by Wolt,\nsince Wolt uses a third party payment service provider for processing of payments)\n\nUser Data you give us voluntarily\nYour user or customer experience may be enhanced by providing us with the following\ninformation: \nAdditional Account Information:\na picture\ndelivery address\nlocation data (if you consent to the processing of your location data)\nother information you provide either when creating a user account or later when modifying\nyour account profile\nOther Information. We may also process other information provided by you voluntarily\nsuch as:\ninformation you provide when rating our services\nmarketing opt-ins and opt-outs\ninformation you provide by phone or in email or chat correspondence with us, including call\nrecordings of your calls with our customer service \nIn addition to User Data collected from you and the Customer Organization, we process certain\npersonal data third party service providers provide about you. \nIf you connect or login to your account with Facebook, Facebook shares with us personal\ninformation about you such as your profile picture, a sample of your Facebook friends and your\nFacebook ID. \nAnalytics Data\nAlthough we do not normally use Analytics Data to identify you as an individual, you can\nsometimes be recognized from it, either alone or when combined or linked with User Data. In\nsuch situations, Analytics Data can also be considered personal data under applicable laws and\nwe will treat such data as personal data.\nWe may automatically collect the following Analytics Data when you visit or interact with the Wolt\nServices:\nDevice Information. We collect the following information relating to the technical device\nyou use when using the Wolt Services:\ndevice and device identification number, device IMEI\ncountry\nIP address\nbrowser type and version\noperating system\nInternet service providers\nadvertising identifier of your device\n\nvisitor identifier\nUsage Information. We collect information on your use of the Wolt Services, such as:\ntime spent on the Wolt Services \ninteraction with the Wolt Services\ninformation on your orders made through the Wolt Services\nthe URL of the website you visited before and after visiting the Wolt Services\nthe time and date of your visits to the Wolt Services\nthe sections of the Wolt Services you visited\nthe products you searched for while using the Wolt Services\nCookies\nWe use various technologies to collect and store Analytics Data and other information when the\nUsers visit the Wolt Services, including cookies and web beacons.\nCookies are small text files sent and saved on your device that allows us to identify visitors of the\nWolt Services and facilitate the use of the Wolt Services and to create aggregate information of\nour visitors. This helps us to improve the Wolt Services and better serve our Users. The cookies\nwill not harm your device or files. We use cookies to tailor the Wolt Services and the information\nwe provide in accordance with the individual interests of our Users. \nYou can manage the cookie preferences you have submitted earlier by clicking here.\nThe Users may choose to set their web browser to refuse cookies, or to alert when cookies are\nbeing sent. For example, the following links provide information on how to adjust the cookie\nsettings on some popular browsers: \nSafari\nGoogle Chrome\nInternet Explorer\nMozilla Firefox\nPlease note that some parts of the Wolt Services may not function properly if use of cookies is\nrefused.\nA web beacon is a technology that allows identifying readers of websites and emails e.g. for\nidentifying whether an email has been read. \nWeb analytics services\nThe Wolt Services use Google Analytics and other web analytics services to compile Analytics\nData and reports on visitor usage and to help us improve the Wolt Services. For an overview\nof Google Analytics, please visit Google Analytics. It is possible to opt-out of Google Analytics\nwith the following browser add-on tool: Google Analytics opt-out add-on.\nAdvertising and visitor identifiers\n\nThe Wolt Services use pseudonymized identifiers to track and predict your app and service\nusage and preferences.\nYou can opt-out of the use of these identifiers by changing your operating system settings as\nfollows:\nAdvertising identifiers can be disabled on iOS mobile devices by turning on the Limit Ad Tracking\ntab (Settings → Privacy → Advertising → Limit Ad Tracking). For an overview and more\ninformation on the advertising identifier, please see Apple Advertising and Privacy site.\nWolt visitor identifiers can be disabled on iOS and Android mobile devices by changing your\nsettings (for iOS: Settings → Wolt → Wolt settings → Limit Tracking, and for Android: Wolt\napplication → Profile tab → Settings icon in the top-right corner).\n4. PURPOSES AND LEGITIMATE GROUNDS FOR THE PROCESSING OF YOUR PERSONAL\nDATA\nPurposes\nThere are several purposes of the processing of your personal data by Wolt:\nTo provide the Wolt Services and carry out our contractual obligations (legal ground:\nperformance of a contract and legitimate interest)\nWolt processes your personal data to be able to offer the Wolt Services to you under the\ncontract between you and Wolt or between Customer Organization and Wolt. \nWe use the data for example to handle your payments or any refunds (where applicable) and to\nprovide our partners (the restaurants and our courier partners) with the information necessary\nfor the preparation or delivery of your order. If you contact our customer service, we will use the\ninformation provided by you to answer your questions or solve your complaint. \nFor our legal obligations (legal ground: compliance with a legal obligation)\nWolt processes data to enable us to administer and fulfil our obligations under law. This includes\ndata processed for complying with our bookkeeping obligations and providing information to\nrelevant authorities such as tax authorities.\nFor claims handling and legal processes (legal ground: legitimate interest)\nWolt may process personal data in relation to claims handling, debt collection and legal\nprocesses. We may also process data for the prevention of fraud, misuse of our services and for\ndata, system and network security.\nFor customer communication and marketing (legal ground: legitimate interest)\nWolt processes your personal data to contact you regarding the Wolt Services and to inform you\nof changes relating to them. Your personal data are also used for the purposes of marketing the\nWolt Services to you. \nFor quality improvement and trend analysis (legal ground: legitimate interest)\n\nWe may also process information about your use of the Wolt Services to improve the quality of\nthe Wolt Services e.g. by analyzing any trends in the use of the Wolt Services. In order to ensure\nthat our services are in line with your needs, personal data can be used for things like customer\nsatisfaction surveys. When possible, we will do this using only aggregated, non-personally\nidentifiable data.\nLegal grounds for processing\nWolt processes your personal data to perform our contractual obligations towards you or the\nCustomer Organization and to comply with legal obligations. Furthermore, we process your\npersonal data to pursue our legitimate interest to run, maintain and develop our business and to\ncreate and maintain customer relationships. When choosing to use your data on the basis of our\nlegitimate interests, we weigh our own interests against your right to privacy and e.g. provide you\nwith easy to use opt-out from our marketing communications and use pseudonymized or non-\npersonally identifiable data when possible.\nIn some parts of the Wolt Services, you may be requested to grant your consent for the\nprocessing of personal data. In this event, you may withdraw your consent at any time.\nIf you place an order with a Partner who is selling you medicine or other products and services\nrelating to your health, Wolt may process a limited amount of personal data concerning your\nhealth  in connection to such order. Wolt processes the personal data to the extent necessary to\nperform the contract between you and Wolt for purposes of managing and delivering your Order.\nWolt adheres to any additional safeguards that apply to processing such personal data under\napplicable laws and regulations. If required under applicable laws, Wolt will ask for separate\nconsent for processing such personal data and you may withdraw such consent anytime through\nyour profile settings or contacting Wolt support services at support@wolt.com.\nFor Users located in Israel:By entering, connecting to, accessing or using the Wolt Services, you\nagree and consent to the terms and conditions set forth in this Privacy Statement, including to\nthe collection, processing, transfer and use of your personal data which is collected as part of\nthe Wolt Services. If you disagree to any term provided herein, you may not access or use the\nWolt Services. You also acknowledge and confirm that you are not required to provide us with\nyour personal data and that such information is voluntarily provided to us. \n5. TRANSFER TO COUNTRIES OUTSIDE EUROPE\nWolt stores your personal data primarily within the European Economic Area. However, we have\nservice providers and operations in several geographical locations. As such, we and our service\nproviders may transfer your personal data to, or access it in, jurisdictions outside the European\nEconomic Area or the User’s domicile. \nWe will take steps to ensure that the Users’ personal data receives an adequate level of\nprotection in the jurisdictions in which they are processed. We provide adequate protection for\nthe transfers of personal data to countries outside of the European Economic Area through a\nseries of agreements with our service providers based on the Standard Contractual Clauses or\nthrough other appropriate safeguards.\n\nMore information regarding the transfers of personal data may be obtained by contacting us on\nany of the addresses indicated above. \n6. RECIPIENTS\nWe only share your personal data within the organization of Wolt if and as far as reasonably\nnecessary for the purposes of this Privacy Statement.\nFor users in Japan: We only share and jointly utilize your personal data mentioned in Article 3 for\nthe purpose of use mentioned in Article 4 within the organization of Wolt if and as far as\nreasonably necessary for the purposes of this Privacy Statement. Wolt Enterprises Oy is the\nentity responsible for the management of jointly used Personal Information.\nWe do not share your personal data with third parties outside of Wolt’s organization unless one\nof the following circumstances applies:\nFor the purposes set out in this Privacy Statement and to authorized service providers\nTo the extent that third parties (such as the restaurants which prepare your order, our courier\npartners who deliver your order and Customer Organization which may pay your order) need\naccess to personal data in order for us to perform the Wolt Services, we provide such third\nparties with your data. As an example, we may share your phone number with the partner\npreparing your order if it's necessary e.g. for asking you whether you accept a replacement\nproduct in the order or inform you that an item is missing from your order or for any special\nrequest clarifications.\nFurthermore, we may provide your personal data to our affiliates or to authorized service\nproviders who perform services for us (including data storage, accounting, sales and marketing)\nto process it for us and to payment service providers to process your payments to us.\nWhen data is processed by third parties on behalf of Wolt, Wolt has taken the appropriate\ncontractual and organizational measures to ensure that your data are processed exclusively for\nthe purposes specified in this Privacy Statement and in accordance with all applicable laws and\nregulations and subject to our instructions and appropriate obligations of confidentiality and\nsecurity measures.\nPlease bear in mind that if you provide personal data directly to a third party, such as through a\nlink in the Wolt Services, the processing is typically based on their policies and standards.\nFor legal reasons and legal processes\nWe may share your personal data with third parties outside Wolt if we have a good-faith belief\nthat access to and use of the personal data is reasonably necessary to: (i) meet any applicable\nlaw, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime,\nsecurity or technical issues; and/or (iii) protect the interests, properties or safety of Wolt, the\nUsers or the public as far as in accordance with the law. When possible, we will inform you about\nsuch processing.\nFor other legitimate reasons\n\nIf Wolt is involved in a merger, acquisition or asset sale, we may transfer your personal data to\nthe third party involved. However, we will continue to ensure the confidentiality of all personal\ndata. We will give notice to all the Users concerned when the personal data are transferred or\nbecome subject to a different privacy statement. \nWith your explicit consent\nWe may share your personal data with third parties outside Wolt when we have your explicit\nconsent to do so. You have the right to withdraw this consent at all times free of charge by\ncontacting us.\n7. STORAGE PERIOD\nWolt does not store your personal data longer than is legally permitted and necessary for the\npurposes of providing the Wolt Services or the relevant parts thereof. The storage period\ndepends on the nature of the information and on the purposes of processing. The maximum\nperiod may therefore vary per use.\nMost personal data relating to a User’s user account with the Wolt Services will be deleted after\na period of 90 days have lapsed after the User has deleted its user account with the Wolt\nServices. Thereafter, a part of the personal data relating to a User’s user account with the Wolt\nServices may be stored only as long as such processing is required by law or is reasonably\nnecessary for our legal obligations or legitimate interests such as claims handling, bookkeeping,\ninternal reporting and reconciliation purposes. All personal data relating to a User’s user account\nwith the Wolt Services will be deleted within a period of 10 years after the User has deleted its\nuser account with the Wolt Services, with the exception of personal data required in certain rare\nsituations such as legal proceedings.\nWe will store Analytics Data of Users that do not have an account with the Wolt Services for a\nperiod of 90 days.\n8. YOUR RIGHTS\nRight of access\nYou have the right to access and be informed about your personal data processed by us. We give\nyou the possibility to view certain data through your user account with the Wolt Services or\nrequest a copy of your personal data.\nRight to withdraw consent\nIn case the processing is based on a consent granted by the User, the User may withdraw the\nconsent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use\nthe Wolt Services. The withdrawal of consent does not affect the lawfulness of processing based\non consent before its withdrawal.\nRight to rectify\nYou have the right to have incorrect or incomplete personal data we have stored about you\ncorrected or completed by contacting us. You can correct or update some of your personal data\n\nthrough your user account in the Wolt Services. \nRight to erasure\nYou may also ask us to delete your personal data from our systems. We will comply with such\nrequest unless we have a legitimate ground to not delete the data. \nRight to object\nYou may have the right to object to certain use of your personal data if such data are processed\nfor other purposes than necessary for the performance of the Wolt Services or for compliance\nwith a legal obligation. If you object to the further processing of your personal data, this may lead\nto fewer possibilities to use the Wolt Services.\nRight to restriction of processing\nYou may request us to restrict processing of personal data for example when your data erasure,\nrectification or objection requests are pending and/or when we do not have legitimate grounds to\nprocess your data. This may however lead to fewer possibilities to use the Wolt Services.\nRight to data portability\nYou have the right to receive the personal data you have provided to us yourself in a structured\nand commonly used format and to independently transmit those data to a third party.\nHow to use your rights\nThe abovementioned rights may be used by sending a letter or an e-mail to us on the addresses\nset out above, including the following information: the full name, address, e-mail address and a\nphone number. We may request the provision of additional information necessary to confirm the\nidentity of the User. We may reject or charge requests that are unreasonably repetitive,\nexcessive or manifestly unfounded. \n9. DIRECT MARKETING\nThe User has the right to prohibit us from using the User’s personal data for direct marketing\npurposes, market research and profiling made for direct marketing purposes by contacting us on\nthe addresses indicated above or by using the functionalities of the Wolt Services or the\nunsubscribe possibility offered in connection with any direct marketing messages.\n10. LODGING A COMPLAINT\nIn case the User considers our processing of personal data to be inconsistent with the applicable\ndata protection laws, the User may lodge a complaint with the local supervisory authority for\ndata protection in Finland, the Data Protection Ombudsman (tietosuoja.fi). Alternatively, the User\nmay lodge a complaint with the local supervisory authority for data protection of the User’s\ncountry of domicile. \n11. INFORMATION SECURITY\n\nWe use administrative, organizational, technical, and physical safeguards to protect the personal\ndata we collect and process. Measures include for example, where appropriate, encryption,\npseudonymization, firewalls, secure facilities and access right systems. Our security controls are\ndesigned to maintain an appropriate level of data confidentiality, integrity, availability, resilience\nand ability to restore the data. We regularly test the Wolt Services, systems, and other assets for\nsecurity vulnerabilities. Furthermore, access to personal data by employees of Wolt is restricted\nand access is subject to what is necessary for purposes of the employee’s work assignments.\nShould despite of the security measures, a security breach occur that is likely to have negative\neffects to the privacy of the Users, we will inform the relevant Users and other affected parties,\nas well as relevant authorities when required by applicable data protection laws, about the\nbreach as soon as possible.\nWolt Enterprises Oy has been appointed responsible for handling all data subject requests and\nquestions relating to the personal data processing of the Wolt group on behalf of the local joint\ncontrollers.\nIn relation to the processing of personal data of Users in other countries than the ones listed\nabove, Wolt Enterprises Oy acts as the sole data controller.\nGuidelines for Wolt Partners\n","paragraphs":null,"sentences":null},"annotations":[{"general_category":"Limitation of remedy clauses","name":"Limitation of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd","score":1,"explanation":"Lack of limitation"},{"general_category":"Limitation of remedy clauses","name":"Maximal threshold of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd_cap","score":1,"explanation":"There is no max amount of the damages possible to be claimed"},{"general_category":"Limitation of remedy clauses","name":"Limitation period","legal_ground":"art. 119 KC*****","code":"period","score":0,"explanation":"The ToS does not contain a clause described above"},{"general_category":"Limitation of remedy clauses","name":"No promises","legal_ground":"Article 8 Directive 2019/770","code":"as_is","score":-1,"explanation":"Presence of as-is clause. An \"as-is clause\" is a contractual provision that states that the work or product being provided by the developer or service provider is provided in its current condition, without any additional warranties or guarantees, except for those explicitly stated in the agreement. It serves to limit the developer's liability and makes it clear that the client accepts the work as it is."},{"general_category":"Limitation of remedy clauses","name":"Indemnification clause","legal_ground":"-","code":"indemn","score":1,"explanation":"Lack of indemnification obligation in ToS."},{"general_category":"Dispute resolution clauses","name":"Choice of law other than user's domicile","legal_ground":"Article 6 Rome I****","code":"c_law","score":1,"explanation":"Lack of choice of law"},{"general_category":"Dispute resolution clauses","name":"Choice of forum other than user's domicile","legal_ground":"Annex 1(q) Directive 93/13","code":"c_forum","score":1,"explanation":"Lack of choice of forum/\"you can bring claims in your place of domicile\""},{"general_category":"Dispute resolution clauses","name":"Mandatory arbitration","legal_ground":"Annex 1(q) Directive 93/13 + art. 385[3] pkt 23 KC","code":"arb","score":1,"explanation":"Lack of mandatory arbitration"},{"general_category":"Dispute resolution clauses","name":"Class action waiver","legal_ground":"-","code":"class","score":1,"explanation":"Lack of class action waiver"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of contract","legal_ground":"Annex 1(j) Directive 93/13","code":"contr_chg","score":-1,"explanation":"When the company reserves the right to change the contract without a valid reason (the ToS state the company can always change the contract)"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of service by the company","legal_ground":"Article 19 Directive 2019/770","code":"serv_chg","score":-1,"explanation":"When the company reserves the right to change the service without a valid reason (when the ToS state, that the company can always change the service or does not state any requriements at all). A service change is a situation, where a company unilaterally modifies the service, by changing existing design, adding or removing features, modyfing purpose of the service, etc."},{"general_category":"Unilateral alteration clauses","name":"Account deletion and unilateral termination of contract by the company","legal_ground":"Annex 1(g) Directive 93/13***","code":"acc_del","score":0,"explanation":"When the company reserves the right to delete a user’s account without serious grounds but with a notice period or with serious grounds but without a notice period. "},{"general_category":"Unilateral alteration clauses","name":"Transfer of contractual rights to another subject","legal_ground":"Annex 1(p) Directive 93/13","code":"transfer","score":-1,"explanation":"When the ToS allows for contractual rights’ transfer to another subject without user’s consent"},{"general_category":"Right to police the behaviour of users","name":"User content deletion","legal_ground":"partially inferred from Article 6 Directive 2019/770** & Article 17 DSA","code":"cnt_del","score":1,"explanation":"When a company does not reserve a right to delete content put in the service by the user"},{"general_category":"Right to police the behaviour of users","name":"Account suspension","legal_ground":"partially inferred from Article 6 Directive 2019/770 & Article 17 DSA","code":"acc_sus","score":1,"explanation":"When the company reserves the right to suspend a user’s account only with serious grounds and a notice period or does not reserve a right to suspend it at all"},{"general_category":"Regulatory requirements","name":"Internal complaint-handling system","legal_ground":"Article 17 DSA","code":"com_sys","score":-1,"explanation":"Lack of internal complaint-handling system that allow the user to file a complain on a decision made by the company concerning user's rights under the contract, before going to court or other institution. Information about a right to present the case to the court or other institution does not count."},{"general_category":"Regulatory requirements","name":"Retrieval of digital content by the user","legal_ground":"Article 16(4) Directive 2019/770","code":"cnt_retr","score":-1,"explanation":"Lack of clause ensuring the right to retrieve the digital content belonging to the the user after contract's termination."},{"general_category":"Various","name":"Excessive user content IP license ","legal_ground":"-","code":"IP","score":-1,"explanation":"ToS contains an IP license to the content put in the service by the user that neither states explicitly that it is needed to perform the service nor explains other purposes for using user's content"},{"general_category":"Various","name":"Discretional power to interpret the ToS","legal_ground":"Annex 1(m) Directive 93/13","code":"discret","score":0,"explanation":"Lack of discretional power clauses"},{"general_category":"Various","name":"Severability clauses ","legal_ground":"-","code":"sever","score":1,"explanation":"Lack of severability clauses "},{"general_category":"Various","name":"Right to incorporate user's feedback or suggestions without compensation","legal_ground":"-","code":"suggest","score":0,"explanation":"According to ToS, the company has a right to incorporate into the service user feedback or suggestions without compensation"}]}