{"service":{"name":"Hotels.com","url":"https://ie.hotels.com/customer_care/terms_conditions.html","lang":"ENG","sector":"Travel","hq":"US","hq_category":"US","is_public":"Indirectly public","is_paid":"Paid","date":"06.12.2021"},"document":{"title":"","text":"Terms and Conditions\n1.      INTRODUCTION\n \nIn these terms and conditions the terms \"we\", \"us\", \"Company\" and \"Hotels.com\" refer to\nHotels.com, L.P., a Texas Limited Partnership having its registered office at 5400 LBJ\nFreeway, Suite 500, Dallas, Texas 75240 , USA, its affiliates and/or their respective suppliers\nand providers, and \"you\" refers to the individual person creating an account with us and/or\nthe customer booking a reservation directly through this website, or indirectly through any of\nour affiliates through whom we provide services.\n \nThese terms and conditions have the following sections:\n(1)   Introduction\n(2)   Use of Hotels.com website\n(3)   Privacy Statement\n(4)   Types of Products and Services\n(5)   Supplier Rules and Restrictions\n(6)   Travel Destinations and Travel Advice\n(7)   How We Order Your Search Results\n(8)   Prices\n(9)    Service Fees, Taxes and Tax Recovery Charges\n(10) Payments\n(11) Currency Converter\n(12) Price Guarantee\n(13) Discount Codes\n(14) Secret Prices\n(15) Hotels.com™ Rewards\n(16) User Reviews, Comments, Photos and Content\n(17) Photo Submission Guidelines\n(18) Notification of Infringements of Intellectual Property\n(19) Customer Complaints\n(20) Liability\n(21) Indemnification\n(22) Links to Third-Party Sites\n(23) Software Available on this Website\n(24) General\n(25) Governing Law and Jurisdiction\n(26) Use of App\n \n2.      USE OF HOTELS.COM WEBSITE\n \nThe Hotels.com website is provided by Hotels.com solely to assist customers in researching,\nfinding and determining the availability of travel-related goods and services and to make\nlegitimate reservations or otherwise transact business with suppliers, and for no other\npurposes.\n \nThis website is offered to you and is conditioned on your acceptance without modification of\nthe conditions, terms and notices contained in these terms and conditions as they exist at the\ntime of your relevant use of the website including when any travel reservation is made (as\napplicable). All use of your account by you and use by us of the information related to your\naccount are subject to these terms and conditions. In addition, these terms and conditions\n(and any supplier rules and restrictions referenced below and/or made available to you\nbefore you complete any booking) apply to the offering and providing of services via this\nwebsite. Your use of this website constitutes your agreement to all such conditions, terms\nand notices contained in these terms and conditions and it is your responsibility to familiarise \n\nyourself with these terms and conditions and any supplier rules and restrictions.  If you do not\nagree with these terms and conditions, then you are not authorized to use this website.\nHotels.com may extend the benefit of the arrangements in these terms and conditions to\naffiliates which offer an online travel service.\n \nHotels.com reserves the right to change the terms, conditions, and notices contained in or\nreferred to in these terms and conditions and under which this website/these services are\noffered at any time and suppliers may change supplier rules and restrictions referred to in\nthese terms and conditions at any time, and you agree to accept and be bound by those\nterms that are in effect at the time of your relevant use of this website and its facilities\nincluding when any travel reservation is made by you (as applicable).  These terms and\nconditions may not be changed by any unauthorized person, including employees of\nHotels.com.\n \nWe recommend you save or print a copy of these terms and conditions when making a\nbooking/reservation, for reference.\n \nYou warrant that you are at least 18 years of age (or the age of majority in your country) and\npossess the legal authority to enter into this agreement and to use this website in accordance\nwith all terms, conditions and notices herein.\n \nYou agree to be financially responsible for all of your use of this website (as well as for use of\nyour account by others, including, without limitation, minors living with you), including that\nyou shall be completely responsible for all charges, fees, duties, taxes and assessments\narising out of your use of this website. You agree to supervise all usage of this website by\nminors under your name or account. You also warrant that all information supplied by you or\nmembers of your household in using this website is true and accurate.\n \nThis website is for your personal and non-commercial use only. The content and information\non this website (including, without limitation, price and availability of travel services), as well\nas the infrastructure used to provide such content and information, is proprietary to\nHotels.com or its suppliers and providers. Accordingly, as a condition of using this website,\nyou agree not to use this website or its contents or information for any commercial or non-\npersonal purpose (direct or indirect). While you may make limited copies of your travel\nitinerary (and related documents) for travel or services purchased through this website, you\nagree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license,\ncreate derivative works from, transfer, or sell or re-sell any information, software, products, or\nservices obtained from this website. In addition you agree not to: \n \nuse this website or its contents for any commercial purpose, such as (but not limited to)\nmaking reservations for travel services or other products for the purposes of resale;\naccess, monitor or copy any content or information of this website using any robot,\nspider, scraper or other automated means or any manual process for any purpose\nwithout express written permission of Hotels.com;\nviolate the restrictions in any robot exclusion headers on this website or bypass or\ncircumvent other measures employed to prevent or limit access to this website;\ntake any action that imposes, or may impose, in the discretion of Hotels.com, an\nunreasonable or disproportionately large load on the Hotels.com infrastructure;  \ndeep-link to any portion of this website (including, without limitation, the purchase path\nfor any travel services) for any purpose without express written permission of\nHotels.com; or\nuse this website for any purpose that is unlawful or prohibited by these terms and\nconditions.\n \nYou agree that the travel services reservations facilities of this website shall be used only to\nmake legitimate reservations or purchases for you or for another person for whom you are\n\nlegally authorized to act. Without limitation, any speculative, false, or fraudulent reservation\nor any reservation in anticipation of demand is prohibited. You understand that overuse,\nsuspicious activity, signs of fraud, or abuse of the travel services reservation facilities of this\nwebsite may result in Hotels.com cancelling any bookings associated with your name, email\naddress, or account, and closing any associated Hotels.com accounts. Hotels.com may also\ncancel any bookings associated with your name, email address, or account, and close any\nassociated Hotels.com accounts if you have made multiple reservations on this website and\nHotels.com considers (acting reasonably) that any such reservation is for the purposes of\nreselling. If such reservations cancelled are non-refundable bookings, Hotels.com reserves\nthe right not to refund you for the cancelled reservations.\n \nIf you have conducted any fraudulent activity, Hotels.com reserves the right to take any\nnecessary legal action and you may be liable for monetary losses to Hotels.com, including\nlitigation costs and damages.\n \nTo contest the cancellation of a booking, or freezing or closure of an account, please contact\ncustomer service at the telephone and further details set out in the ‘contact us’ portal under\n‘Support and FAQs’ on the website.\n \n3.      PRIVACY STATEMENT\n \nHotels.com believes in protecting your privacy.  Please click here to view our current Privacy\nStatement, which also governs your use of the website, to understand our current practices.\n \n4.      TYPES OF PRODUCTS AND SERVICES\n \n4.1.   Accommodation bookings\n \n4.1.1.      Pay now/online or Pay later/at property\nWith certain properties, when booking via the website, you may be presented with\nthe payment option to \"pay now/pay online” or to \"pay later/pay at property”. If you select\nthe \"pay now/pay online\" payment option, we will make the service available to you directly\nand you will be charged the amount in the currency that you select immediately. The\ncompany taking that payment and charging your credit card will be TPX or another member\nof the Hotels.com companies (as defined below) doing business as Hotels.com, taking such\npayment on behalf of Hotels.com L.P. ‘TPX’ means Travel Partner Exchange S.L. whose\nregistered office is Paseo Milicias de Garachico 1, Edificio Hamilton, oficina 79 38002 Santa\nCruz de Tenerife Islas Canarias, Spain. \n \nIf you select the \"pay later/pay at property\" option, the property will charge you in the\nselected currency of the relevant property at the time of your stay. Where the \"pay later/pay\nat property\" option has been selected, the property makes the service available to you\ndirectly. For these transactions, you will enter into a contract with the property and we will act\nsolely as an intermediary between you and the property (but not as a payment intermediary),\ntransmitting the details of your reservation to the relevant property and sending you a\nconfirmation email for and on behalf of the property. If you select the \"pay later/pay at\nproperty\" option and you do not show up or cancel the booking, the property may impose a\nno-show or cancellation fee (the detail of any fee will be notified to you as part of the booking\nprocess). In this event, either the property or we will charge the property’s no-show or\ncancellation fee in the property’s relevant currency.\n \nWhether the service is made available to you by us when you pay online, or made available\nby the property when you opt to pay later, you will be provided with the terms and conditions\nand rules and restrictions of the property during the course of booking and in your\nconfirmation email. \n \n4.1.2.Confirming, changing or cancelling accommodation bookings \n\n \nThe Booking Confirmation, which includes the essential elements such as the description of\nthe service(s) booked and the price, will be sent to you by e-mail. If you do not receive a\nBooking Confirmation e-mail within 24 hours of placing the booking, please contact customer\nservices.  It is expressly agreed that the data stored in the information systems of Hotels.com\nor its suppliers shall constitute proof with respect to the bookings made by you. Data stored\nin computers or electronic media are valid proof and shall therefore be acceptable under the\nsame conditions and with the same evidential value as a physical written document.\n \nYou can change or cancel your lodging booking either online under Reservations when\nsigned into your Hotels.com account, by emailing our customer services at help@hotels.com\nor contacting customer services at the further details set out in the ‘contact us’ portal under\n‘Support & FAQs’ on the website.\n \nYou do not have an automatic right to cancel your contract with us or booking with the\nproperty unless such rights are provided by the property to which your reservation relates\nunder their specific rules and restrictions, which will be provided to you prior to you\ncompleting any booking.\n \nYou agree to pay any supplier required cancellation or change fees that you incur when\nthe property makes the service available to you directly. When we make the service available\nto you, we reserve the right to pass along to you any cancellation or change fees we incur\nwhen cancelling or changing your reservation(s) with the property. In some cases, some\nproperties do not permit changes to or cancellations of reservations after they are made, as\nindicated in the rules and restrictions for the reservation. You agree to abide by the terms and\nconditions imposed with respect to your reservations.\n \nYou can change your guest name, bed type, smoking preference, special requests,\naccessibility options, room type, number of guests and travel dates at no charge to you by\nHotels.com, however suppliers may impose change and/or cancellation fees. Charges vary\nby reservation, so please review the rules and restrictions made available to you prior to\nmaking any booking. You can also see your confirmation email for details.\n \nHotels.com (and the applicable suppliers) reserve the right to cancel a reservation if full\npayment for any amounts including any applicable change fee relating to the reservation are\nnot received in a timely fashion.\n \nIn the event that a property is unable to honour your booking, Hotels.com will not be liable for\nany cost incurred due to relocation.\n \nIf you do not show for the first night of your reservation but plan to check-in for subsequent\nnights in the reservation, you must confirm the reservation with Hotels.com no later than the\noriginal date of check-in to prevent cancellation of the whole booking. If you do not confirm\nthe booking changes with Hotels.com the whole booking may be cancelled and refunds will\nonly be due to you in line with the Rules and Restrictions of the particular property, as notified\nin the booking process. \n \n4.1.3.Large group and long stay bookings\n \nYou may not book more than 8 rooms online for the same property/stay dates. If we\ndetermine that you have booked more than 8 rooms in total in separate reservations, we may\ncancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-\nrefundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you\nmust contact our group travel specialists by phone or by filling out the group travel form\nonline. One of our group travel specialists will research your request and contact you to\ncomplete your reservation. You may be asked to sign a written contract and/or pay a non-\nrefundable deposit.\n  \n\nYou may not book more than 28 nights online for the same property. If we determine that you\nhave booked more than 28 nights in total in separate reservations, we may cancel your\nreservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable\ndeposit, your deposit will be forfeited. If you wish to book 29 nights or more, you must contact\nHotels.com’s long stay travel specialists by phone or by filling out the long stay travel form\nonline. One of our long stay travel specialists will research your request and contact you to\ncomplete your reservation. You may be asked to sign a written contract and/or pay a non-\nrefundable deposit.\n \n4.2.   Linked travel arrangements\n \n'Linked Travel Arrangement’ means the same as the definition of a “linked travel\narrangement” in the Directive (EU) 2015/2302 of the European Parliament and of the Council\nof 25 November 2015 on Package Travel and Linked Travel Arrangements as implemented\ninto national law (‘Directive (EU) 2015/2302’). Directive (EU) 2015/2302 as transposed into\nnational law is available here: https://eur-lex.europa.eu/legal-content/EN/NIM/?uri=CELEX:32\n015L2302.\n \nIn certain circumstances and depending on the travel services offered from time to time, a\nLinked Travel Arrangement may be formed as a result of travel services you decide to book\non or via this website. Where this possibility arises, you will be directed to read the important\ninformation below.\n \nIf, after selecting and paying for one travel service, you book additional travel services for\nyour trip or holiday via Hotels.com, you will NOT benefit from rights applying to packages\nunder Directive (EU) 2015/2302.  Therefore, Hotels.com will not be responsible for the proper\nperformance of those additional travel services. In case of problems please contact the\nrelevant service provider.\n \nHowever, if you book a product with a third party such as car rental for your trip via a link on\nthe confirmation page or confirmation email not later than 24 hours after receiving the\nconfirmation of the property booking from Hotels.com, those travel services will become part\nof a linked travel arrangement. In that case Hotels.com has, as required by EU law,\nprotection in place to refund your payments to Hotels.com for services not performed\nbecause of Hotels.com's insolvency. Please note that if any of your payments go directly to\nthe relevant travel service provider Hotels.com has not taken out any protection to refund you\nin the event of the insolvency of the relevant service provider.  More information on\ninsolvency protection is set out below:\n \nHotels.com has taken out insolvency protection by way of an insurance with International\nPassenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE, for\nany monies paid directly to Hotels.com. Travellers may contact International Passenger\nProtection Limited (Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent,\nBR4 0PR, Tel 0345 2661872, Email: Insolvency-claims@ipplondon.co.uk) or via the contact\nand claim options at https://www.ipplondon.co.uk/claims-consumers.asp if the services are\ndenied because of Hotels.com's insolvency.  Note: This insolvency protection does not cover\ncontracts with parties other than Hotels.com, (for example which can be performed despite\nHotels.com's insolvency).\n \n5.      SUPPLIER RULES AND RESTRICTIONS\nWhere we make the services available to you directly, these terms and conditions incorporate\nthe suppliers' terms or conditions/rules and restrictions which are made available to you\nbefore any booking is made and which you accept at the moment that a booking is actually\nplaced. Please read these supplier terms carefully. You agree to abide by these terms and\nconditions as well as the suppliers' terms or conditions/rules and restrictions, including, but\nnot limited to, payment of all amounts when due and compliance with the supplier's rules and\nrestrictions regarding availability and use of fares, products, or services. It is your  \n\nresponsibility to familiarise yourself with the suppliers' terms and conditions before making a\nbooking.\n \nYou acknowledge that some third-party providers offering certain services and/or activities\nmay require you to sign their liability waiver prior to participating in the service and/or activity\nthey offer. You understand that any violation of any such supplier's terms and conditions may\nresult in cancellation of your reservation(s) or purchase, in your being denied access to any\nflights, properties, or automobiles, in your forfeiting any monies paid for such reservation(s)\nor purchase, and in Hotels.com debiting your account for any costs Hotels.com incurs as a\nresult of such violation. You shall be completely responsible for all charges, fees, duties,\ntaxes, and assessments arising out of the use of this website.\n \n6.      TRAVEL DESTINATIONS AND TRAVEL ADVICE\n \nYou are responsible for ensuring that you meet foreign entry requirements and that your\ntravel documents, such as passports and visas (transit, business, tourist, and otherwise), are\nin order and any other foreign entry requirements are met.\n \nAlthough most travel, including travel to international destinations, is completed without\nincident, travel to certain destinations may involve greater risk than others. Hotels.com urges\npassengers to review travel prohibitions, warnings, announcements and advisories issued by\nthe relevant Government Authority (eg https://www.dfa.ie/travel/travel-advice/). \n \nBY FEATURING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS ON THE\nWEBSITE, HOTELS.COM DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO\nSUCH DESTINATIONS IS ADVISABLE OR WITHOUT RISK, AND WILL NOT BE LIABLE\nFOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH\nDESTINATIONS.\n \nHealth: Recommended inoculations for travel may change at any time and you should\nconsult your doctor on current recommendations before you depart. It is your responsibility to\nensure that you obtain the recommended inoculations, take all recommended medication and\nfollow all medical advice in relation to your trip. \n \n7.      HOW WE ORDER YOUR SEARCH RESULTS\nThere are many travel options available on our sites and we want to make your search\nresults as relevant as possible. That’s why we offer lots of ways to help you search for and\nplan your travel.\nOur site uses complex, dynamic algorithms to ensure your search results are ordered\nefficiently.\nOn the search results page, you can select how to sort the results we display, and also use\nfilter options to see only those search results that meet your chosen preferences. If you don’t\ndecide to use these features, then you’ll see our chosen default sort order which orders\nresults as follows:\nfor Accommodation\nResults are ordered starting with the most relevant and competitive offers based on a\nrange of factors, including a property’s offered price compared to its historical prices, its\nguest rating, number of reviews, number of bookings to date, and location (relative to\nyour destination search).\nThey are also further differentiated by traveller satisfaction factors, including the range\nand quality of images and information provided for properties, the number of guest\nrelocations and the number of refunds due to complaints about stays, property\navailability on our sites, and the overall price competitiveness for our travellers.\nIn addition, how much we are paid (eg: commissions from accommodation or\ncompensation on bookings) when you book a property and such booking is completed\nis one of the factors taken into consideration when determining the relative order of\nproperties with similar offers in our search results listings. What we are paid recognises\n\nthe part we play in listing the property on our site, facilitating the booking and facilitating\nyour stay at the property. Where we are displaying properties with a similar offer, then a\nbooking from which we are paid more commission or compensation will feature higher\nin our search results listing compared to other properties with similar offers where we\nare paid less commission or compensation on the booking.\nfor Things to Do\nResults are ordered by taking into account factors such as price, searched-for\nexperiences, location including distance from accommodation options, traveller reviews\nand local research. In addition, they may also take into account number of bookings to\ndate and compensation we may earn on a booking.\nfor Flights\nResults are ordered lowest to highest price. Where two flights have the same price, the\nshorter flight is listed first.\nfor Combined Searches and Vacation Packages\nResults are ordered by the criteria outlined above for each individual component.\nIf you select a specific sort order option such as those prioritising price, deals, guest\nreviews, property class or rating, distance from centre, etc., the results list will be ordered\nwith a focus on your selected priorities, using the factors described above as they relate to\nyour search. This will also be the case for some pages that showcase offers in a destination\nor for a style of accommodation, etc.\nIf you apply a filter, the results list will be presented using the factors described above as\nthey relate to your search, filtered by the specific feature(s) and amenity(ies) you’ve selected.\nWe’re constantly updating our systems and testing new ways to refine your results to make\nthem as relevant as possible to accommodate your needs.\n8.      PRICES\n \nThe price of the travel services will be as quoted on the website from time to time, except in\ncases of obvious error. Prices are liable to change at any time, but changes will not affect\nbookings already accepted, except in cases of obvious error. Despite Hotels.com’s best\nefforts, some of the travel services listed on the website may be incorrectly priced.\nHOTELS.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING\nERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN\nINCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE\nOPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR\nWE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Neither Hotels.com nor any\nproperty is under any obligation to provide travel services to you at an incorrect (lower) price,\neven after you have been sent confirmation of your booking.\n \nYou acknowledge that Hotels.com pre-negotiates certain room rates with properties to\nfacilitate the booking of reservations. The room rate displayed on the website is a\ncombination of the pre-negotiated room rate and an amount retained by Hotels.com. You\nauthorize Hotels.com to book reservations for the total reservation price, which includes the\nroom rate displayed on the website, plus applicable taxes or tax recovery charges, service\nfees, and where applicable, taxes on the Hotels.com services. You agree that your credit\ncard will be charged by Hotels.com for the total reservation price. Upon submitting your\nreservation request you authorize Hotels.com, including Travelscape, LLC or Travel Partner\nExchange, S.L. (TPX), to facilitate your reservations, including making payment\narrangements with properties.\n \n9.      SERVICE FEES, TAXES AND TAX RECOVERY CHARGES\n     \n\nWe retain service fees as part of our compensation for making your travel reservation.\nService fees vary based on the amount and type of reservation.\n \nYou acknowledge that, depending on applicable law, Hotels.com may collect taxes on “pay\nnow/pay online” property transactions for remittance directly to applicable taxing authorities\nor it may collect tax recovery charges. Tax recovery charges are a recovery of the\nestimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.)\nthat Hotels.com pays to the property supplier for taxes due on the property's rental rate for\nthe room. If a tax recovery charge applies, the property suppliers invoice or charge\nHotels.com for certain amounts, including the tax recovery charge amount. The property\nsuppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. \n \nTaxability and the appropriate tax rate vary greatly by location. Hotel.com's actual tax cost\npaid to the vendor may vary from the tax recovery charge, depending upon the rates,\ntaxability, etc. in effect at the time of your actual use of the property.\n \nTAXES\n \nAccommodations\n \nSales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge\nfor our services (service fee and/or facilitation fee) in certain jurisdictions. In some\njurisdictions, we are required to collect and remit state and/or local taxes on either the entire\namount of your booking or on the room rate paid to the hotel.  The actual tax amounts on our\nservices may vary depending on the rates in effect at the time of your hotel stay. \nOther Travel Services\n \nIn some jurisdictions, we may be required to collect and remit state and/or local sales taxes\non the total amount of your booking or, in some cases, on the rate that we pay to the travel\nsupplier (i.e. rental car company, etc.).\n \n10.  PAYMENTS\n \nThe price of services booked on the website or by telephone must be paid either to (i)\nHotels.com or TPX or (ii) directly to the suppliers. Payment may be charged by more than\none party (as will be shown on your bank or credit card statement) however the total amount\ncharged will not exceed the total price of the services. Please refer to the details shown\nduring the reservation process to confirm how and when payment will be made. \n \nTax rates and foreign exchange rates could change in the time between booking and stay.\nYou shall provide the details of your payment card and the supplier or Hotels.com will often\nhave to verify: (i) the validity of the payment card (through a charge of a nominal value that is\neither refunded within a few days or deducted from the final payment due to the supplier)\nand, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing\nyour credit card). Hotels.com and properties reserve the right to cancel your booking if full\npayment is not received in a timely fashion. \n \nMany bank and credit card companies charge their account holders a transaction fee when\nthe card issuer and the merchant location (as defined by the card brand (e.g. Visa,\nMasterCard, American Express) are in different countries. The currency exchange rate, if\napplicable, and any transaction fee are determined solely by the bank or other agency\nprocessing the transaction. These fees may be applied by the card issuer as a charge to the\ncardholders account. This means the amount listed on your credit or debit card statement\nmay be a different figure than the figure shown on the billing summary page for a reservation\nbooked on this website. If you have any questions about these fees or any exchange rate\napplied to your booking, please contact your bank. Some banks and card issuing companies\nimpose fees for cross border or international transactions.  For example, if you are making a\n\nbooking using a card issued in a different country from the merchant's location, your card\nissuing company may charge you a cross border or international transaction fee. In addition,\nsome banks and card issuing companies impose fees for currency conversion. For example,\nif you are making a booking in a currency other than the currency of your credit card, your\ncredit card company may convert the booking amount to the currency of your credit card and\ncharge you a conversion fee. If you have any questions about these fees or the exchange\nrate applied to your booking, please contact your bank or card issuing company.\n \nIn addition to card payments, you may be presented with further payment options, such as\npayment by instalments, offered by parties other than Hotels.com (“3rd Party Payment\nOptions”). If you select a 3rd Party Payment Option you will do so pursuant to such 3rd\nparty’s applicable terms and conditions which shall be read and accepted by you when\nselecting the relevant payment option and will form a contract between yourself and such 3rd\nParty. Our customer care agents are unable to provide advice regarding 3rd Party Payment\nOptions. Questions related to 3rd Party Payment Options must be directed to such 3rd Party\ndirectly.\n \n11.  CURRENCY CONVERTER\n \nIf a currency converter is available on the website, the currency rates displayed are based on\nvarious publicly available sources and should be used as guidelines only and we and/or our\nrespective suppliers do not warrant or guarantee accuracy.\n \n12.  PRICE GUARANTEE\n \nIf you find a lower rate on Hotels.com or on another website by 23:59 local time the day\nbefore your stay, we will offer you the difference subject to the price guarantee terms and\nconditions below.\n \nPackage reservations and reservations of non lodging services are not eligible for this\nguarantee, and other terms and conditions apply, as per the below.\n \n12.1.                  Submitting a Claim\n \n• For non-refundable bookings: Hotels.com will compensate you by issuing a coupon for\nuse on a lodging booking on the website with a value corresponding to the price difference.\nThe coupon can be used on a future pre-paid lodging booking on the Hotels.com website.\nYou must contact the customer call centre or submit your request using the online Price\nGuarantee form by 23:59 local time the day before your stay. The room with the lower rate\nmust be available for booking at the time you contact us, as determined by our customer\nservice representatives.   Coupons will be sent to you by email promptly after your request\nhas been made and verified by Hotels.com. Coupon terms and conditions will apply (see\nbelow under ‘Discount Codes’).\n \n• For refundable bookings: \na) Where the cheaper rate is found on Hotels.com: You can either call the customer call\ncentre by 23:59 local time the day before your stay or cancel your existing booking online\nunder Your Bookings when signed into your Hotels.com account and rebook online at the\ncheaper price. If you call us, the room with the lower rate must be available for booking at the\ntime you contact us, as determined by our customer service representatives. At your request,\nthe customer service representative will rebook the room found at the lower rate using the\npayment details that you give on the phone. Your original booking will be cancelled by our\ncustomer service representative, and you will receive a refund for the price originally paid.\nRefunds will be processed by Hotels.com immediately, but your bank can take up to 30 days\nto process the refund.\nb) Where the cheaper rate is found on a competitor’s website: Hotels.com will refund the\nprice difference. You must contact the customer call centre or submit your request using the\nonline Price Guarantee form by 23:59 local time the day before your stay. The room with the\n\nlower rate must be available for booking at the time you contact us, as determined by our\ncustomer service representatives. Refunds will be processed by Hotels.com upon verification\nof your request, but your bank can take up to 30 days to process the refund.\nVerified refund requests will receive a credit to the card used for the reservation. Where you\nhave paid for your property at the time of booking, we will send your refund upon verification\nof your request. Where you have chosen to pay for your Hotels.com booking later at the\nproperty and you have found the cheaper price on another website, you must pay the\nproperty the original price upon arrival and we will send your refund after you have completed\nyour stay. Note, any refunds may take up to 30 days or the next billing cycle to appear on\nyour statement.\n12.2.    Comparison must be to same itinerary\n \nThe Price Guarantee is available only for exact itinerary matches, including property, room\ntype, applicable cancellation policy, and dates of travel as booked through Hotels.com. In\naddition, the comparison must be to the same property purchased stand-alone through\nanother website. For example, properties booked on another website as part of a package\nwill not be eligible for the Price Guarantee. The Price Guarantee applies to the cost of\nbooked travel, including any taxes and fees collected by us from you at the time of booking.\nThe Price Guarantee does not apply to any taxes or fees collected by any third party from\nyou, such as those taxes and fees a property may collect directly from you when you stay at\nthe property. The Price Guarantee is not available for bookings on websites where the\nproperty or other booking details are unknown until after purchase. You must meet all\nrequirements imposed on the lower price (if any), including, without limitation, residency,\nregional and age-related requirements.\n \n12.3.    Comparison must be available to the general public\n \nThe Price Guarantee applies only to prices both advertised and available to the general\npublic. It also applies to our Secret Prices. The Price Guarantee does not apply to rates\noffered on competitors' membership program websites; corporate discounts or rates; group,\ncharter, rewards program, incentive, meeting, convention, consolidator or interline prices;\nprices obtained via auction or similar process; or prices available only by using a coupon or\nother promotion not offered to the general public. The lower rate may not come from a\nwebsite where you call to get the rate, or from an e-mail that you received. \n \n12.4.    Claim Verification\n \nAll requests are subject to verification by Hotels.com. We will not accept screenshots or other\npurported evidence of a lower price that we cannot independently confirm. Nor will we verify\nany request that we believe, in our sole discretion, is the result of a printing or other error or\nis made fraudulently or in bad faith. \n \n12.5.    Changes to Price Guarantee\n \nWe reserve the right in our sole discretion to modify or discontinue the Price Guarantee or to\nrestrict its availability to any person, at any time, for any or no reason, and without prior\nnotice or liability to you. The terms that are in effect at the time of your booking will determine\nyour eligibility under the Price Guarantee. Our failure to enforce any provision of these Price\nGuarantee terms and conditions shall not constitute a waiver of that provision.\n \n13.  DISCOUNT CODES\n \nFrom time to time, there may be discount codes which are available for use on this website. \nDiscount codes (\"Coupons\") may be applied to pre-paid property bookings, excluding\nbookings at non-participating properties whose list will be made available along with each\nspecific Coupon.   Participating properties are subject to change at any time. Coupons are\nsubject to the rules below and for further specific restrictions on use of Coupons please see\nthe relevant Coupon communication.  \n\n \nCoupons with a discount in a specific currency (e.g. 10 Euro off) cannot be used for\nbookings paid for in a different currency. \nIn case of booking of multiple rooms (i.e., when you book 2 or more rooms in the same\nbooking) (i) the discount only applies to the price of the first room included in the\nbooking request, and (ii) any minimum spend requirements must be met in the booking\nof that first room, before taxes and fees.\nCoupons cannot be combined with other coupons, promotions, or special offers or used\nwhen redeeming your Hotels.com Reward Night(s).  \nOnly one Coupon per booking may be used. Usual booking terms and conditions\napply, and all bookings are subject to availability. Coupons cannot be sold or\ntransferred.\nAll taxes, fees, charges, and surcharges are applicable to reservations made using\nCoupons. These charges must be paid at the time of the reservation or directly at the\nproperty and are your responsibility.\nCoupons have value only when redeemed in accordance with all terms and conditions\nof the offer. Except as otherwise stated in Coupon’s terms and conditions, Coupons\nhave no cash value and no refunds or cash alternative will be offered if a Coupon is\nredeemed in part.\nSingle-use Coupons will be deemed fully used once a qualifying reservation has been\nmade and will not be returned or replaced and there will be no refund if a Coupon is\nredeemed in part. Multiple-use Coupons will be deemed fully used in accordance with\nthe restrictions set out in the individual Coupon terms and conditions. \nIf the travel stay dates are changed after the use of a Coupon, then that Coupon will not\napply to the changed travel schedule. Coupons may not be used for any previously\npurchased reservation. \nCoupons may not be (a) published, transferred or sold by you, or (b) obtained through\nunauthorised channels, altered, copied, forged or tampered with in any way. Such\naction will result in the Coupons being deemed void and may constitute fraud.\nCoupons cannot be used by travel agencies affiliated to the Hotels.com travel agency\nprogram.\n \nHotels.com may in its absolute discretion and without giving any reasons, cancel all bookings\nmade using Coupons if in its reasonable opinion you have (a) breached these terms and\nconditions or the Coupon's terms and conditions, (b) used a void Coupon, (c) used Coupons\nwith a view to re-selling any accommodation booked, or (d) otherwise acted fraudulently.\nHotels.com reserves the right not to refund you for the cancelled bookings, including any\nnon-refundable bookings.\n \nHotels.com reserves the right to vary the Coupon conditions of use or to withdraw Coupons\nat any time and to cancel any bookings made where the Coupons have been used to make\nany speculative, false or fraudulent bookings, any bookings in anticipation of demand or any\nbookings made with Coupons sent in error.\n \n14.  SECRET PRICES\n \n \nHotels.com Secret Prices (\"Secret Prices\") are available to the following customers:\n \nHotels.com Rewards members;\nIf you are signed in to your Hotels.com account when browsing the website, you\nwill automatically be shown Secret Prices on selected properties where the \"Your\nSecret Price\" banner is displayed.\nusers of the Mobile Application (as defined in these terms and conditions below).\nWhen using the Mobile Application, you will automatically be shown Secret Prices\non selected properties where the \"Your Secret Price\" banner is displayed. A user\n\nof the Mobile Application will not see Secret Prices when accessing the website\nvia other platforms, unless they are signed in as a Hotels.com Rewards Member.\n \nSecret Prices are available on selected properties and on selected dates only. Secret Prices\nwill only be displayed where applicable to your search and are liable to change at any time.\nWhere a Secret Price is displayed next to a price which has been struck out (e.g.\n\"£150 $100\"), the struck-out price is based on the property’s standard rate on our site, as\ndetermined and supplied by the property.   The \"Prices\" section of these terms and conditions\nwill also apply to Secret Prices.\n \n \n15.  Hotels.com™ REWARDS\n \nHotels.com Rewards is a Hotels.com loyalty program (the “Program”). For each night you\nbook and stay at an eligible Hotels.com Rewards property you collect one stamp (“Stamp”).\nWhen you collect 10 Stamps with us, we give you 1 reward night to redeem (“Reward\nNight”). This Reward Night does not include taxes and fees, which you must pay when\nredeeming your Reward Night. You will also need to pay a redemption fee (“Redemption\nFee”) when redeeming your Reward Night on our desktop/mobile website.  You will not be\ncharged a Redemption Fee when redeeming your Reward Night on our mobile app. All\nbookings must be made online or on our mobile app. You can only collect Stamps or redeem\nReward Nights at an eligible Hotels.com Rewards property.\n \nThe Program is open to anyone over 18 years old (or the age of majority in your country) who\nsigns up to Hotels.com with a valid email address, and then joins the Program. Companies,\nassociations, or other groups may not join.\n \n15.1.                  Rewards tiers\n \nThe Program has 3 tiers:\n \nHotels.com Rewards,\nHotels.com Rewards Silver and\nHotels.com Rewards Gold.\n \nYou will join as a Hotels.com Rewards member. When you collect 10-29 Stamps in a\nmembership year, you will qualify for Hotels.com Rewards Silver. When you collect 30\nStamps or more in a membership year, you will qualify for Hotels.com Rewards Gold. A\nmembership year runs for a year from the date you first created an account, and each\nanniversary after that.\n \nSilver and Gold members have a dedicated phone number they can call 24/7 to make or\ndiscuss their bookings and there are other benefits like early sale access and exclusive\noffers. These will all be available within 2 weeks of qualifying for Silver or Gold and will last\nfor the rest of that membership year and the whole of the following membership year. If you\ndo not collect enough Stamps to stay in Silver or Gold, we will move you down a tier for the\nnext membership year.\n \n15.2.                  Collecting stamps\n \nYou will collect 1 Stamp for every night you stay at an eligible Hotels.com Rewards property.\nCollect 10 Stamps and we give you 1 Reward Night. You must be signed in to your\nHotels.com account when you book online and on our mobile app so we can add the Stamps\nyou collect to your account after your stay. If you make a booking with us by phone, you must\ntell us the email address on your account so we know where to add the Stamps. Only\n\nHotels.com Rewards members collect Stamps. Other guests on the same booking do not,\nand you cannot collect Stamps for any property bookings you made before you joined the\nProgram.\n \nWe will add any Stamps you collect to your account up to 72 hours after you check out of the\nHotels.com Rewards property. If you collect Stamps but we later believe that you did not\ncomplete your stay (an “Invalid Stamp”), we reserve the right to remove these Invalid\nStamps from your account. This could happen if you cancel your booking or did not check-in\nat the property, which would make the Stamps invalid. Invalid Stamps do not count towards\nthe 10 Stamps you need to redeem a Reward Night. You may need to wait up to 35 days to\nredeem your Rewards Night if a number of your Stamps are collected via the “pay later/pay\nat property” option.\n \nYou can check your account to see how many Stamps you have collected at any time. Just\nsign in at Hotels.com, use our mobile app, or phone our call centre. You are responsible for\nmaking sure your account is correct. If you believe that you have not collected the correct\namount of Stamps, we will look into this for you. If any bookings are invalid as mentioned\nearlier, we will remove them from your account.\n \nIn addition to the information above, you will not collect Stamps for the following:\nBookings made with an affiliate Hotels.com website\nBookings made before you joined the Program\nPackage bookings i.e. property + flight\nSome bookings made using a discount coupon, voucher or code – you will need to\ncheck the terms for each of these\nBookings made through Group Travel Services\nBookings that do not cost you anything, i.e. are free\n \n15.3.                  Redeeming Reward Nights\n \nWhen you collect 10 Stamps, we will give you 1 Reward Night to redeem at any eligible\nHotels.com Rewards property. You can redeem your Reward Night online and on our mobile\napp.\n \nThe maximum value of your Reward Night is based on the value of the 10 Stamps you\ncollected as long as they have not expired. This value is equal to the average daily rate,\nexcluding taxes and fees, of the Stamps you previously collected. If you collected a Stamp at\na Hotels.com Secret Price (defined above), this price rather than the regular price will be\nused for the purposes of the calculation. You must pay for taxes, fees, meals and any other\ncosts associated with your Reward Night. You must also pay the Redemption Fee when you\nredeem your Reward Night on our desktop/mobile website. You will not be charged a\nRedemption Fee when you redeem your Reward Night on our mobile app.\n \nIf you used different currencies when collecting your 10 Stamps, the value of each Stamp is\ncurrently calculated using the currency associated with the territory you were in when you\njoined the Program.\n \nReward Night stays are subject to all applicable booking terms and conditions. You will not\ncollect a Stamp when you redeem your Reward Night. Stamps have no cash value, and you\ncannot redeem your Reward Night for cash.\n \nIf you redeem your Reward Night on a stay that is less than the maximum value of your\nReward Night, you will not get the difference in cash, credit or anything else. You can redeem\nyour Reward Night on a stay that costs more than the maximum value of your Reward Night\n– you just pay the difference.\n \n\nIf you have more than 1 Reward Night to redeem, you can choose which booking you want to\napply it to. If you opt to use multiple Reward Nights on the same booking you will be charged\na Redemption Fee for each Reward Night you redeem. You cannot combine your Reward\nNight with any other offer, discount coupon, voucher or code, unless the terms for each of\nthese say you can. This means that when you book a stay and redeem your Reward Night,\nyou generally will not be able to get an additional discount on that booking.\n \nIf you redeem your Reward Night on a booking that is longer than 1 night, we will\nautomatically apply its value to the most expensive night in that booking, subject to its\nmaximum value.\n \nReward Night stays are subject to all applicable cancellation policies that are passed onto us\nby the Hotels.com Rewards property. If you cancel a Reward Night for which, had you paid\nfor the booking and cancelled it you would have been entitled to a full refund, we will return\nthe Reward Night to your account and refund any Redemption Fee.  If you cancel a Reward\nNight for which, had you paid for the booking and cancelled it you would have been entitled\nto a 1-99% refund, the Reward Night will not be returned to your account but we will return to\nyou any Redemption Fee.  If you cancel a Reward Night for which, had you paid for the\nbooking and cancelled it you would have not been entitled to any refund, the Reward Night\nwill not be returned to your account and any Redemption Fee will not be refunded to you.\n \nIf you want to change the dates of a booking that includes the Reward Night you redeemed,\nyou will need to cancel the booking, wait for the Reward Night to be returned to your account,\nthen rebook so you can apply your Reward Night to your new booking.\n \n15.4.                  VIP Access properties \n \nSilver and Gold Hotels.com Rewards members are eligible for exclusive amenities at\nselected VIP Access properties. Eligibility for the amenities is based on your Hotels.com\nRewards tier at time of booking and the amenities to be provided will be as shown on the\nproperty listing at the time of booking. Amenities can vary by property and are subject to\nchange at any time. A minimum length of stay may be required.\n \nProperties participating in the VIP Access property network offer benefits which can vary by\nproperty and are subject to change at any time without notice. The amenities are intended for\nthe primary account holder and will only be extended to additional travellers booked via the\nSilver and Gold member's account at the property’s discretion and subject to availability.\n \nSilver and Gold members are guaranteed complimentary WiFi at VIP Access properties. This\nrefers to standard WiFi. Premium WiFi may be available for an extra charge. This is subject\nto change at any time. \n \nGold members may qualify to receive upgrades at check-in at participating VIP Access\nproperties, subject to availability. Eligibility for the room upgrade is based on Hotels.com\nRewards tier at time of booking. VIP Access property upgrades are intended for the primary\naccount holder and will only be extended to additional rooms booked via the Gold member's\naccount at the property’s discretion and subject to availability. Room upgrades may include\ncomplimentary upgrades to a room category of greater value or quality. Instead of a room\nupgrade, travellers may receive assignment to a preferred floor or assignment to a preferred\nlocation on a floor, such as away from the lifts or ice machine. Room upgrade cannot be\nreserved. \n \nGold members may receive early check-in and late check-out at participating VIP Access\nproperties, subject to availability. Eligibility for early check-in and late check-out is based on\nHotels.com Rewards tier at time of booking. Early check-in and late check-out are intended\nfor the primary account holder and will only be extended to additional travellers booked via\nthe Gold member's account at the property's discretion and subject availability.\n                    \n\n15.5.                  Changes to Hotels.com™ Rewards, stamp expiry and program\ntermination\n \nYour Stamps will not expire as long as you keep your account active at least once every 12\nmonths. This means you must collect a Stamp or redeem a Reward Night in that time, and\nwhen you do, the expiry date will be extended for another 12 months. If you do not collect\nStamps or redeem Reward Nights in a 12 month period, your Stamps will expire and we may\ndeactivate your account. If this happens, your Stamps will not be reissued. Sign into your\naccount to check when your Stamps are due to expire.\n \nWe may change our Hotels.com Rewards terms and conditions at any time, with or without\nnotice, including the rules for collecting Stamps, the different membership tiers and their\nqualification requirements and associated benefits, the rules for redeeming your Reward\nNight, the list of eligible Hotels.com Rewards properties, and the maximum value of a\nReward Night. We may communicate these changes to you by email or on our Hotels.com\nwebsite so please make sure you check your account regularly.\n \nHotels.com Rewards has no end date and will continue until we close it, which could happen\nat any time. If we do close the Program, you will have 30 days from when we announce its\nclosure to redeem any Reward Nights you have in your account. After that date, you will lose\nyour Reward Nights and you will not be compensated.\n \nBy continuing to collect Stamps and redeem Reward Nights with Hotels.com Rewards, you\naccept any changes to these terms and conditions. You are responsible for keeping up to\ndate on any changes that we may make. The most current version will always be available\non our website.\n \n15.6.                  Hotels.com™ Rewards General\n \nWe reserve the right to discontinue your membership if you act fraudulently or use the\nProgram in a way that does not comply with our terms and conditions, or any federal or state\nlaws, regulations, statutes or ordinances. If we discontinue your membership, you may lose\nyour collected Stamps and benefits. We also have the right to take appropriate administrative\nand/or legal action, including criminal prosecution if necessary.\n \nWhile you are signed up to Hotels.com Rewards, we may communicate any updates to your\naccount or transactions to you by email. We may take back your Stamps at any time. You\ncannot sell or transfer your Stamps or combine them with another member’s Stamps.\nStamps and Reward Nights are not transferable if a member dies, if there is a domestic\nrelations issue, or otherwise by operation of law. You agree that all disputes, claims and\ncauses of action like these are resolved individually exclusively by the appropriate court of\nIreland.\n \nIf you have any questions about these Hotels.com Rewards terms and conditions or your\nrights and obligations, these will be governed, and construed in accordance with, the laws of\nIreland.\n \nThe Program is void where prohibited by law. Our failure to enforce any provision of these\nHotels.com Rewards terms and conditions shall not constitute a waiver of that or any other\nprovision.\n \nOur decision on all questions or disputes regarding the Program is final.\n \n16.  USER REVIEWS, COMMENTS, PHOTOS AND CONTENT\n \nHotels.com may display reviews, comments, photos and other material in relation to\nproperties as well as other holiday and travel experiences (\"Reviews\"). Hotels.com may also\noffer a facility allowing users of this website to post Reviews (\"User Reviews\"). You disclaim\n\nany proprietary rights you may have in such User Reviews, and the same may be freely\nused, copied, distributed and made available in any medium and in any form by Hotels.com\nor its affiliates without your permission. Where this posting facility is offered, you expressly\nagree only to submit User Reviews that are appropriate to that service, complying with these\nterms and conditions and also any accompanying guidelines made available on this website.\n \nYou grant Hotels.com and its subsidiaries and corporate affiliates (collectively, the\n\"Hotels.com Companies\") and the affiliated, co-branded and/or linked website partners\nthrough whom we provide service (collectively, the \"Hotels.com Affiliates\"), a nonexclusive,\nroyalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:\n \n(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from\nand publicly display and perform such User Reviews throughout the world in any media, now\nknown or hereafter devised; and\n \n(b) use the name that you submit in connection with such User Reviews. You acknowledge\nthat the Hotels.com Companies may choose to provide attribution of your User Reviews (for\nexample, listing your name and hometown on a property review that you submit) at our\ndiscretion, and that such User Reviews may be shared with our supplier partners.\n \nYou further grant the Hotels.com Companies the right to pursue at law any person or entity\nthat violates your or the Hotels.com Companies' rights in the User Reviews by a breach of\nthese terms and conditions. You acknowledge and agree that User Reviews are non-\nconfidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including\nrights of attribution or integrity) that may subsist in your User Reviews and agree that you\nhave no objection to the publication, use, modification, deletion or exploitation of your User\nReviews by us, the Hotels.com Affiliates, Hotels.com Companies or any of our partners or\nlicensees.\n \nSpecifically, by using such a service, you represent and warrant that:\n \nyou own or otherwise control all of the rights to the User Reviews that you post;\nas at the date of posting, the User Reviews submitted are accurate;\nUser Reviews that you supply do not breach any Hotels.com terms and conditions of\nuse, guidelines or policies (as applicable from time to time);\nyou will not intentionally or recklessly post information that could cause injury or offend\nany person or their business and in particular: you will not post any comments,\ninformation or material that is untrue; malicious; defamatory; abusive; obscene or could\nreasonably be taken as such; \nyou will not act in any way to deceive or mislead and will not engage in or encourage\nany fraudulent or illegal activity;\nyou will not to post or distribute any information or material that is owned by any third\nparty without the express written consent of such party to do so; \nall photos submitted are subject to our Photo Submission Guidelines.\n \nWe draw your attention to the fact that the reviews displayed on this website originate from\nverified users who stayed in a property booked on Hotels.com or on the website of other\nbrands of the Expedia group. Hotels.com claims no ownership, affiliation with, or\nendorsement of any photos that are submitted by end users through our websites. \nHotels.com does not edit Reviews or User Reviews submitted and to the fullest extent\npermitted by law will not be in any way responsible or liable for such Reviews or User\nReviews or their subsequent posting, use or distribution. In addition, Hotels.com does not\nverify, endorse or approve the views or comments expressed in any Reviews or User\nReviews which are the personal views of the individuals submitting them. Any decisions\nmade on the basis of Reviews or comments appearing on the website are taken at your own\nrisk. From time to time Hotels.com may offer customers incentives to leave User Reviews\n\n(i.e. discount coupon, entry into prize draws etc.). It is important to us that User Reviews are\nimpartial and honest; these incentives will be available to customers regardless of whether\nthe User Review is positive or negative.\n \nHotels.com reserves the right for any reason in its sole discretion to refuse to post or remove\n(without notice) any Reviews or User Reviews. Amongst other things, this includes situations\nwhere Hotels.com receives a third party complaint and/or has reason to believe that there\nhas been a breach of these terms and conditions or review/photo submission guidelines.\n \n17.  PHOTO SUBMISSION GUIDELINES\n \nChildren under 16 may not submit photos or other materials to the website.\n \nYou agree that any photos you submit must be:\n \nOn topic – All photos must be relevant to accommodation, restaurant, location, or\ngeneral travel experiences.\nCommunity/family friendly.\nOriginal – You may only submit your own photos.\nSmaller than 5MB file size for each individual photo. Photos submitted must be either\n.jpg, .bmp, .gif or .png format.\n \nYou agree that you will not submit any photos or materials that\n \nare illegal, obscene, pornographic, profane, vulgar, offensive or insulting; \ninvade the privacy or violate any personal right of any person or entity;\nare of or about children or any third parties without their consent (or their parent’s\nconsent in the case of a child under 18 years of age);\nare not your original work or are from any other source (personal or commercial);\ninfringe the copyright, trademark, or other property right of any third party;\ninclude logos, branding, promotional material, or any other content intended for\ncommercial purposes; or\ncontain viruses or other harmful code that is either intended or may result in damage to\nthe computers and systems of Hotels.com and/or those using it.\n \n18.  NOTIFICATIONS OF INFRINGEMENT OF INTELLECTUAL PROPERTY\n \n18.1.                  Hotels.com respects the intellectual property rights of others and expects\nyou to do the same. Hotels.com has and enforces a policy of not permitting users to\npost any materials that infringe the copyrights or trademark rights of others, and\nunder appropriate circumstances Hotels.com will terminate the account of subscribers\nand account holders who are repeat infringers. Repeat postings of infringing material\nare cause for termination of service.\n \n18.2.                  Copyright Claims.  Pursuant to the Digital Millennium Copyright Act (in\nthe US), the E-Commerce Directive (in the EU), and similar laws relating to\ncopyrighted online content, if you believe your copyrighted work is being infringed on\nor through the website, please complete and submit a written Hotels.com Copyright\nInfringement Complaint Form (the “Notice”) to Hotels.com’s Designated Copyright\nAgent listed below. Upon receipt of a Notice, Hotels.com will take appropriate action,\nincluding removal of the challenged material from the website and/or termination of\nthe account of the Hotels.com user in appropriate circumstances.\n \nPlease include in the Notice:             \n\n(1)             Identification of the copyrighted work claimed to have been infringed, or, if\nmultiple copyrighted works at a single online website are covered by a single\nnotification, a representative list of such works at that website.\n(2)             Identification of the images or material that is allegedly infringing your\ncopyrighted work or is the subject of infringing activity and that you believe\nshould be removed, with sufficient information to enable Hotels.com to locate\nthe specific images or material.\n(3)             Your contact information, including your name, address, telephone number,\nand, if available, an email address at which you may be contacted.\n(4)             The following statement: I have a good faith belief that use of the material\nin the manner complained of is not authorized by the copyright owner, its agent,\nor the law.\n(5)             The following statement: The information in this Notice is accurate, and,\nunder penalty of perjury, I declare that (choose one) (i) I am the owner or (ii) I\nam authorized to act on behalf of the owner, of an exclusive right that is\nallegedly infringed.\n(6)             And a physical or electronic signature of a person authorized to act on\nbehalf of the owner of the exclusive right that is allegedly being infringed.\n \nDeliver the Notice to Hotels.com’s Designated Copyright Agent:\nMichael R. Graham\nc/o Expedia, Inc.\nLegal Department – Copyrights\n1111 Expedia Group Way W\nSeattle, Washington 98119\nUnited States of America\n \n                    Email: Hotels-copyright@hotels.com\nTelephone: 206-481-7200\n \nTo expedite review of and action in response to your Notice, please download,\ncomplete, \nand \nreturn \nthe \nHotels.com \nCopyright \nInfringement \nComplaint\nForm  accompanying these terms and conditions.\n \n18.3.                  Copyright Counter Notices.  If material you have posted has been\ntaken down based on a copyright claim, you may file a counter notice by email or\nregular mail that sets forth the information specified below. You may want to seek\nlegal counsel prior to doing so.\n \nPlease include the following details: \n               (1)          Identification of the specific content that was removed or disabled\nand the location that content appeared on the website. Please provide the URL\naddress if possible.\n            (2)        Your name, mailing address, telephone number and email address.\n(3)          A statement that you consent to the jurisdiction of Federal District Court for\nthe judicial district in which your address is located, or if your address is outside\nof the United States, for any judicial district in which Hotels.com may be found,\nand that you will accept service of process from the party who reported your\ncontent, or that party’s agent.\n(4)          The following statement: \"I swear, under penalty of perjury, that I have a good\nfaith belief that the content identified above was removed or disabled as a\nresult of a mistake or misidentification.”\nSign the paper and send the written communication to the following address or\nemail:\n \nHotels.com’s Designated Copyright Agent:\nMichael R. Graham\nHotels.com L.P., c/o Expedia, Inc.\n\nLegal Department – Copyrights\n1111 Expedia Group Way W\nSeattle, Washington 98119\nUnited States of America\n \n                    Email: Hotels-copyright@hotels.com\nTelephone: 206-481-7200\n \nTo expedite review of and action in response to your Notice, please download,\ncomplete, and return the  Hotels.com Copyright Infringement Counter Notices\nForm accompanying these terms and conditions.\n \n18.4.                  Trademark Claims.  If you believe the website, a listing or any content is\ninfringing or misusing your trademark, please complete a written Hotels.com\nTrademark Misuse Complaint Form and deliver it to Hotels.com’s trademark agent\nlisted below. Upon receipt of a Notice, Hotels.com will take appropriate action,\nincluding informing the supplier or user that posted the allegedly infringing use of the\ncomplaint with a request to consider and respond to the complaint, removal of clearly\ninfringing designations from the listing or website and/or termination of the account of\nthe Hotels.com user in appropriate circumstances.\n \nPlease include in the Notice:\n(1)             Identification of the trademark claimed to have been infringed.\n(2)             Identification of the website or listings on which the trademark is allegedly\nbeing misused.\n(3)             Your contact information, including your name, address, telephone number,\nand, if available, an email address at which you may be contacted.\n(4)             The following statement: I have a good faith belief that use of the above\ndesignation in the manner complained of is not authorized nor permissible.\n(5)             The following statement: The information in this Notice is accurate, and,\nunder penalty of perjury, I declare that (choose one) (i) I am the owner or (ii) I\nam authorized to act on behalf of the owner, of an exclusive right that is\nallegedly infringed.\n(6)             And a physical or electronic signature of a person authorized to act on\nbehalf of the owner of the exclusive right that is allegedly being infringed.\n \nDeliver the Notice to:\nTrademark Claims\nHotels.com L.P., c/o Expedia, Inc.\nLegal Department\n1111 Expedia Group Way W\nSeattle, Washington 98119\nUnited States of America\n \n                    Email: Hotels-Trademarks@hotels.com\nTelephone: 206-481-7200\n \nTo expedite review of and action in response to your complaint, please download, complete,\nand return the Hotels.com Trademark Misuse Complaint Form  accompanying these terms\nand conditions.\n \n18.5.                  Patent Notices.  One or more patents owned by Hotels.com and/or other\nHotels.com Companies may apply to this website and to the features and services\naccessible via the website. Portions of this website operate under license of one or\nmore patents. Other patents pending. \n19.  CUSTOMER COMPLAINTS\n \n\nHotels.com is here to provide assistance to you in respect of any queries or complaints you\nmay have in relation to your booking of a service via the website. In the event you raise a\ncomplaint and/or are entitled to compensation from the provider of the travel service following\na problem with your booked service then Hotels.com will assist you and (where relevant) the\nthird party provider of the travel service in an effort to try to resolve the problem.\nQueries or requests for information or complaints during a trip and post travel can be sent\nto the email address, or you can call customer services at the details set out, in the ‘contact\nus’ portal under ‘Support & FAQs’ on the website which will receive complaints on behalf of\nthe providers of the relevant travel services.\nPlease raise any issues you experience during their trip via the number or email referred to\nabove (or as soon as reasonably practicable) so that measures can be taken to resolve the\nproblem and help limit the damage suffered by you. For ease of resolution, you are\nencouraged to raise any complaint(s) within 30 days of the end of a trip.\nComplaints about loss of, theft of or damage to luggage, clothing or personal belongings that\nwere not under your control during the stay should be addressed to the property or relevant\nprovider of the travel service.\nAny hard copy complaints should be directed either to the relevant provider of the travel\nservices using the address provided in their rules and restrictions or to Hotels.com.\nThe European Commission’s Online Dispute Resolution Platform is available at http://ec.euro\npa.eu/odr.\n \n20.  LIABILITY\n \n20.1.                  Liability of Hotels.com\n \nHotels.com owns and operates the website which acts as an interface between you and the\nrelevant providers of travel services. When making a booking you enter into a contract with\nthe relevant provider of travel services and liability in respect of such travel services will be\nas set out in Section 20.2 below. \nIn respect of any damages you suffer resulting from your use of the website (but excluding\nany damages relating to a travel service booked via the website (which shall be as set out in\nSection 20.2 below)) then subject to the limitations set out in these terms and conditions, you\nagree that neither Hotels.com nor its affiliates will be liable for any direct, indirect, punitive,\nspecial, incidental or consequential losses or damages from the use of the website, any\ndelay or inability to use the website, or from your use of links from the website.  In respect of\nliability for Hotels.com obligations under these terms and conditions, or if Hotels.com is found\nliable for any loss or damage under these terms and conditions (excluding any liability set out\nin Section 20.2 which shall be subject to the limitations in that section), then  Hotels.com.\nshall only be liable to you for direct damages that were:\n(i)               reasonably foreseeable by both you and Hotels.com;\n(ii)              actually suffered or incurred by you; and\n(iii)            directly attributable to the actions of Hotels.com,\nand in the event of any liability of Hotels.com, such liability will in no event exceed, in the\naggregate, the greater of (a) the cost paid by you for the travel services in question, or (b)\none-hundred dollars (US$100.00) or the equivalent in local currency.\nInformation displayed on the website has been provided to Hotels.com by suppliers who\nprovide the information describing their services which Hotels.com then displays on the\nwebsite to you (such as photographs, product descriptions, amenities, health and safety\nstandards, rules and restrictions and the terms and conditions for the service). It is the\nresponsibility of the supplier(s) of the travel service to ensure that such information provided\nto Hotels.com is accurate, complete and up to date.   Hotels.com. will not be liable for any\ninaccuracies of such information, unless, and  only  to the extent that, Hotels.com\ndirectly  caused  such inaccuracies, and this also includes any inaccuracies with property\nratings, which are intended as guidance only and may not be an official rating.\nExcept as expressly set out in these terms and conditions, all the information, software, or\nservices displayed on the website is provided without any warranty (either express or\nimplied) or implied term of any kind, including but not limited to any implied warranties or\nimplied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All\n\nsuch implied terms and warranties are excluded. The inclusion or offering of services on this\nwebsite does not constitute any endorsement or recommendation of such services by\nHotels.com or any of its affiliates.\n \n20.2.                  Liability in respect of the travel services booked via the website\n \nWhere Hotels.com has made available the relevant service (as set out in these terms and\nconditions), then to the extent permitted by law and subject to the exceptions and limitations\nset out in these terms and conditions and/or the relevant rules and restrictions applicable to\nthe travel service you have booked, then Hotels.com shall only be liable to you for direct\ndamages that were:\n \n(i)               reasonably foreseeable by both you and Hotels.com;\n(ii)              actually suffered or incurred by you; and\n(iii)            directly attributable to the actions of Hotels.com in providing the travel services,\n \nand in the event of any liability of Hotels.com under this Section 20.2, such liability will in no\nevent exceed, in the aggregate, the cost paid by you to Hotels.com for the service in\nquestion.\n \nWhere the service is provided to you by a third party (ie by an accommodation provider with\na pay later booking) the liability of that travel service provider will be as set out in the relevant\nrules and restrictions applicable to the travel service which rules and restrictions are made\navailable to you before you complete your booking. These providers of travel services are\nindependent contractors and not agents or employees of Hotels.com or its affiliates.\nHotels.com and its affiliates are not liable for the acts, errors, omissions, representations,\nwarranties, breaches or negligence of any such suppliers or for any personal injuries, death,\nproperty damage or other damages or expenses resulting therefrom.\n \nYou have certain statutory rights. The exclusions and limitations contained in these terms\nand conditions apply only to the extent permitted by law.  Nothing in these terms and\nconditions shall, be deemed to limit or exclude Hotels.com liability for fraud, personal injury or\ndeath caused by Hotels.com’s negligence.\n \n \n21.  INDEMNIFICATION \n \nYou agree to defend and indemnify Hotels.com, its affiliates, and/or their respective suppliers\nand any of their officers, directors, employees and agents from and against any claims,\ncauses of action, demands, recoveries, losses, damages, fines, penalties or other costs or\nexpenses of any kind or nature including but not limited to reasonable legal and accounting\nfees, brought by third parties as a result of: (a)your breach of these terms and conditions or\nthe rules and restrictions/documents referenced herein;(b) your violation of any law or the\nrights of a third party; or (c)your use of this website. \n \n22.  LINKS TO THIRD-PARTY SITES\n \nThis website may contain hyperlinks to websites operated by parties other than Hotels.com.\nSuch hyperlinks are provided for your reference only. Hotels.com does not control such\nwebsites and is not responsible for their contents or your use of them. Hotels.com's inclusion\nof hyperlinks to such websites does not imply any endorsement of the material on such\nwebsites or any association with their operators. \n \n23.  SOFTWARE AVAILABLE ON THIS WEBSITE \nAny software that is made available to download from this website (\"Software\") is the\ncopyrighted work of Hotels.com, its affiliates, and/or their suppliers. Your use of the Software\nis governed by the terms of the end user license agreement, if any, which accompanies, or is\n\nincluded with, the Software (\"License Agreement\"). You may not install or use any Software\nthat is accompanied by or includes a License Agreement unless you first agree to the\nLicense Agreement terms.\n \nFor any Software not accompanied by a License Agreement, Hotels.com, L.P. hereby grants\nto you, the user, a personal, non-transferable license to use the Software for viewing and\notherwise using this website in accordance with these terms and conditions and for no other\npurpose.  Any software is provided to you free of any fees or charges.\nYour use of mapping available on this website is governed by the Google Terms of Use and\nMicrosoft Terms of Use and Google Privacy Statement and Microsoft Privacy Statement.\nGoogle and Microsoft reserve the right to change their Terms of Use and Privacy Statements\nat any time, at their sole discretion. Please click here for additional information:\n \nhttp://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html\nhttps://policies.google.com/terms\nhttp://maps.google.com/help/terms_maps.html\nhttps://policies.google.com/privacy\nhttp://www.microsoft.com/maps/assets/docs/terms.aspx\nhttps://privacy.microsoft.com/en-us/privacystatement\n \nPlease note that all Software, including, without limitation, all HTML code and Active X\ncontrols contained on this website, is owned by Hotels.com, its affiliates, and/or their\nsuppliers, and is protected by copyright laws and international treaty provisions. Any\nreproduction or redistribution of the Software is expressly prohibited by law and may result in\nsevere civil and criminal penalties. Violators will be prosecuted to the maximum extent\npossible.\n \nWITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE\nSOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION\nOR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS\nWARRANTEED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE\nAGREEMENT.\n \nYou acknowledge that the Software and any accompanying documentation and/or technical\ninformation are subject to applicable export control laws and regulations of the USA. You\nagree not to export or re-export the Software, directly or indirectly, to any countries that are\nsubject to USA export restrictions.\n \n24.  GENERAL\n \nYou agree that no joint venture, partnership, employment, or agency relationship exists\nbetween you and Hotels.com as a result of these terms and conditions or use of this website.\n \nHotels.com's performance under these terms and conditions is subject to existing laws and\nlegal process, and nothing contained in these terms and conditions is in derogation of\nHotels.com's right to comply with law enforcement requests or requirements relating to your\nuse of this website or information provided to or gathered by Hotels.com with respect to such\nuse.\n \nIf any part of these terms and conditions is determined to be invalid or unenforceable\npursuant to applicable law including, but not limited to, the warranty disclaimers and liability\nlimitations set forth above, then the invalid or unenforceable provision will be deemed\nsuperseded by a valid, enforceable provision that most closely matches the intent of the\noriginal provision and these terms and conditions shall continue in effect.\n \nIf Hotels.com does not invoke one of the provisions of these terms and conditions at any one\nmoment, this must not be interpreted as a cession of the right to invoke it at a later date.\n \n\nThese terms and conditions (and any other rules and restrictions/ terms and conditions\nreferenced herein) constitutes the entire agreement between you and Hotels.com with\nrespect to this website and supersedes all prior or contemporaneous communications and\nproposals, whether electronic, oral, or written, between you and Hotels.com with respect to\nthis website. A printed version of these terms and conditions and of any notice given in\nelectronic form shall be admissible in judicial or administrative proceedings based upon or\nrelating to these terms and conditions to the same extent and subject to the same conditions\nas other business documents and records originally generated and maintained in printed\nform.\n \nFictitious names of companies, products, people, characters, and/or data mentioned on the\nwebsite or in these terms and conditions are not intended to represent any real individual,\ncompany, product, or event.\n \nAny rights not expressly granted herein are reserved.\n \n25.  GOVERNING LAW AND JURISDICTION\n \nThis agreement is governed by the laws of Ireland. You hereby consent to the exclusive\njurisdiction and venue of the Irish courts in all disputes arising out of or relating to the use of\nthis website. Use of this website is unauthorized in any jurisdiction that does not give effect to\nall provisions of these terms and conditions, including, without limitation, this section.\n \n26.  USE OF APP.\n \nThis section sets out the additional terms and conditions (“App Terms of Use”) governing\nyour use on your mobile phone, smartphone or other mobile device, of our application called\n“Hotels.com Mobile” (the “Mobile Application”). By selecting the \"Accept\" button using the\nApplication you are agreeing to be bound by:\n \nthese terms and conditions\nthese App Terms of Use; and\nour Privacy Statement;\n \ntogether being referred to below as “our Policies/Mobile App Policies”. If you do not agree\nto be bound by our Policies, you may not use the Mobile Application and you must select the\n“Decline” button and remove the Mobile Application from your device.\n \nIn consideration of you agreeing to be bound by our Policies, we grant to you a non-exclusive\nnon-transferable license to download, install and use the Mobile Application and access the\ncontent and information available within the Mobile Application (“the Content”) (including,\nwithout limitation, price and availability of travel services) in accordance with the provisions of\nour Policies.\n \nAll of the terms and conditions set out above governing:\n \nyour use of our website;\nall content, services, features, software, coupons and reward programs available to you\nthrough our website;\nour legal relationship (including but not limited to our liability to you); and\nthe rights available to us;\n \nshall equally and fully apply and shall govern the basis upon which Hotels.com makes the\nMobile Application and the Content available for your use. All references to “website” in the\n\nabove terms and conditions shall be deemed to include references to the Mobile Application\nand/or Content and shall apply to your use of the Mobile Application and/or Content as the\ncontext requires. All references to “agreement” or “terms and conditions” shall also be\ndeemed to include references to these App Terms of Use as the context requires. \n \nThis Mobile Application is for your personal and non-commercial use.\n \nAs a condition of your use of this Mobile Application and the Content, you warrant that you\nwill not use this Mobile Application and the Content for any purpose that is unlawful or\nprohibited by our Policies\n \nYour device must be connected to the internet for the Mobile Application to function correctly.\nYou are responsible for making all arrangements necessary for your device to have internet\nconnectivity and are responsible for all sums your service provider may charge you arising\nout of the Mobile Application transmitting and receiving data (including but not limited to data\nroaming charges). Please note, the Mobile Application will automatically transfer a small\namount of data as part of its normal operation, please see the “Information about you and\nyour use of the Mobile Application” section below for further information.\n \nExcept as expressly set out in these terms and conditions or as permitted by any local law,\nyou, undertake:\n \nnot to copy the Mobile Application or the Content except where such copying is\nincidental to normal use of the Mobile Application;\n not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Mobile\nApplication or the Content;\nnot to make alterations to, or modifications of, the whole or any part of the Mobile\nApplication or the Content, nor permit the Mobile Application or the Content or any part\nof either to be combined with, or become incorporated in, any other programs;\nnot to disassemble, decompile, reverse engineer or create derivative works based on,\nthe whole or any part of the Mobile Application or the Content nor attempt to do any\nsuch thing except to the extent that such actions cannot be prohibited by law; and\nnot to provide or otherwise make available the Mobile Application or the Content in\nwhole or in part (including but not limited to program listings, object and source\nprogram listings, object code and source code), in any form to any third party.\n \nYou acknowledge:\n \nthat all intellectual property rights, title to and interests in the Mobile Application and the\nContent belong to either Hotels.com or our suppliers and providers. These rights are\nprotected by laws and treaties around the world. All such rights are reserved\nthat you have no rights in, or to, the Mobile Application and the Content other than the\nlimited right to use these in accordance with our Policies\nthat the Mobile Application and any accompanying documentation and/or technical\ninformation are subject to applicable export control laws and regulations of the USA.\nYou agree not to export or re-export the Mobile Application, directly or indirectly, to any\ncountries that are subject to USA export restrictions.\nthe Mobile Application is provided to you free of charge.\n \nInformation about you and your use of the Mobile Application\n \nWe process information about you in accordance with our Privacy Statement. By using this\nMobile Application, you consent to such processing so please read our privacy statement\ncarefully.  \n\n \nAs further described in our Privacy Statement the Mobile Application will automatically collect\ninformation about:\n \nhow you use the Mobile Application\nwhich Content you access\ntechnical errors or problems which the Application may encounter while being used.\n \nBy using the Mobile Application, you acknowledge, agree and consent to the automatic\ncollection of this information.\n \nWhen you use the ‘find deals near me’ or ‘use current location’ features of the Mobile\nApplication, we use available geo-location data from your device using GPS or cellular\nnetwork data to determine properties near your location. Although this information is\ncollected anonymously, this information may reveal to us your precise or approximate\nlocation for the Mobile Application. We only use this information to locate properties, as\nfurther described in our Privacy Statement. We do not collect location data through the\nMobile Application unless you activate the ‘find hotels near you’ feature within the Mobile\nApplication. By using the ‘find hotels near you’ feature you acknowledge, agree and consent\nto Hotels.com using the aforementioned location data to provide Content and services\nrelevant to your location through the Mobile Application. Sharing of location data through the\nMobile Application can be switched off at any time in the settings menu.\n \nTermination\n \nHotels.com may terminate these Mobile App Policies and terms of use immediately by written\nnotice to you if:\n \nYou commit a material or persistent breach of these policies or terms of use; or\nHotels.com, at its sole discretion, decides to withdraw the Mobile Application whether in\nwhole or in part\n \nUpon termination for any reason:\n \nall rights granted to you in the Mobile Application or Content under these Terms of Use\nshall cease\nyou must cease all use of the Mobile Application and Content; and\nyou must delete or remove the Mobile Application from your device.\n \nThese Mobile App Policies and terms of use are binding on you and us, and on our\nrespective successors and assigns. You may not transfer, assign, charge or otherwise\ndispose of these Mobile App Policies and terms of use, or any of your rights or obligations\narising under these Mobile App Policies and terms of use, without our prior written consent.\nWe may transfer, assign, charge, sub-contract or otherwise dispose of these Mobile App\nPolicies and terms of use, or any of our rights or obligations arising under these, at any time.\n \nIf we fail, at any time, to insist upon strict performance of any of your obligations under these\nMobile App Policies and terms of use, or if we fail to exercise any of the rights or remedies to\nwhich we are entitled under these Mobile App Policies and terms of use, this shall not\nconstitute a waiver of such rights or remedies and shall not relieve you from compliance with\nsuch obligations. A waiver by us of any default shall not constitute a waiver of any\nsubsequent default. No waiver by us of any of these Mobile App Policies and terms of use\n\nshall be effective unless it is expressly stated to be a waiver and is communicated to you in\nwriting\n \nApple Devices\n \nIf you are using the Mobile Application on an Apple device (e.g. iPhone, iPod, iPad) then in\naddition to the above you also agree as follows:\n \nyou acknowledge that the Terms of Use are between us and you only, and not with\nApple Inc. of One Infinite Loop, Cupertino, California 95014, U.S.A. (“Apple”);\nthe license granted to you to use the Mobile Application is limited to a non-transferable\nlicense to use the Mobile Application on an Apple mobile operating system (iOS)\nproduct that you own or control;\n you acknowledge that Apple has no obligation whatsoever to furnish any maintenance\nand support services with respect to the Mobile Application;\nin the event of any failure of the Mobile Application to conform to any applicable\nwarranty you may notify Apple, and Apple will refund the purchase price (if any) for the\nMobile Application to you and, to the maximum extent permitted by applicable law,\nApple will have no other warranty obligation whatsoever with respect to the Mobile\nApplication;\nyou acknowledge that we, not Apple, are responsible for addressing any claims of\nyours or any third party relating to the Mobile Application;\nyou acknowledge that, in the event of any third party claim that the Mobile Application\nor your possession and use of that Application infringes that third party’s intellectual\nproperty rights, Apple will not be responsible for the investigation, defence, settlement\nand discharge of any such intellectual property infringement claim;\nyou represent and warrant that you are not located in a country that is subject to a U.S.\nGovernment embargo or that has been designated by the U.S. Government as a\n“terrorist supporting” country and you are not listed on any U.S. Government list of\nprohibited or restricted parties; and\n you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party\nbeneficiaries of the Mobile App Policies and terms of use, and that, upon your\nacceptance of these, Apple will have the right (and will be deemed to have accepted\nthe right) to enforce the these against you as a third party beneficiary thereof.\n \nSELLER OF TRAVEL\n \nHotels.com is a registered seller of travel in each of the states listed below:\nCalifornia registration number: 2083949-50 \nFlorida registration number: ST-36670 \nHawaii registration number: TAR 7105\nIowa registration number: 862 \nNevada registration number: 2007-0019\nRegistration as a seller of travel in California does not constitute the state's approval.\n \nNEW YORK STATE TAX REGISTRATION\n \nHotels.com, L.P.’s New York sales tax vendor registration number is 752942061 and its New\nYork City hotel occupancy tax registration number is 033984. \n \nPlease click here for additional information: New York State certificate New York City\ncertificate.\n \nRevised 6th December, 2021\n \n\n© 2021 Hotels.com, L.P. All rights reserved.\n \n","paragraphs":null,"sentences":null},"annotations":[{"general_category":"Limitation of remedy clauses","name":"Limitation of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd","score":-1,"explanation":"Unlawful limitation of liablility for damages connected with the use of service, when the company limits its liability for at least one of the following: (a) personal injury or (b) non-performance against consumers or (c) intentionally caused damage"},{"general_category":"Limitation of remedy clauses","name":"Maximal threshold of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd_cap","score":-1,"explanation":"Everyone entitled to the damages connected with using the service may claim them only to a certain amount"},{"general_category":"Limitation of remedy clauses","name":"Limitation period","legal_ground":"art. 119 KC*****","code":"period","score":0,"explanation":"The ToS does not contain a clause described above"},{"general_category":"Limitation of remedy clauses","name":"No promises","legal_ground":"Article 8 Directive 2019/770","code":"as_is","score":-1,"explanation":"Presence of as-is clause. An \"as-is clause\" is a contractual provision that states that the work or product being provided by the developer or service provider is provided in its current condition, without any additional warranties or guarantees, except for those explicitly stated in the agreement. It serves to limit the developer's liability and makes it clear that the client accepts the work as it is."},{"general_category":"Limitation of remedy clauses","name":"Indemnification clause","legal_ground":"-","code":"indemn","score":0,"explanation":"Indemnification clause is present in ToS. An indemnification clause establishes obligation for one party (the indemnifying party) to compensate the other party (the indemnified party) for specific costs and expenses arising from third-party claims or direct claims."},{"general_category":"Dispute resolution clauses","name":"Choice of law other than user's domicile","legal_ground":"Article 6 Rome I****","code":"c_law","score":-1,"explanation":"The ToS provides that a law other than the law of the user's habitual residence will apply to disputes arising in connection with the contract"},{"general_category":"Dispute resolution clauses","name":"Choice of forum other than user's domicile","legal_ground":"Annex 1(q) Directive 93/13","code":"c_forum","score":-1,"explanation":"The ToS provides that disputes arising in connection with the contract shall be resolved in a court of a different jurisdiction from that of the user's permanent residence"},{"general_category":"Dispute resolution clauses","name":"Mandatory arbitration","legal_ground":"Annex 1(q) Directive 93/13 + art. 385[3] pkt 23 KC","code":"arb","score":1,"explanation":"Lack of mandatory arbitration"},{"general_category":"Dispute resolution clauses","name":"Class action waiver","legal_ground":"-","code":"class","score":1,"explanation":"Lack of class action waiver"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of contract","legal_ground":"Annex 1(j) Directive 93/13","code":"contr_chg","score":-1,"explanation":"When the company reserves the right to change the contract without a valid reason (the ToS state the company can always change the contract)"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of future prices","legal_ground":"partially Annex 1(j) Directive 93/13","code":"price_chg","score":1,"explanation":"When the company does not reserve the right to change the future price of services that were not yet supplied or enabled"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of service by the company","legal_ground":"Article 19 Directive 2019/770","code":"serv_chg","score":1,"explanation":"When the company reserves the right to change the service with a valid reason specified in the contract or does not reserve a right to unilaterally change it at all"},{"general_category":"Unilateral alteration clauses","name":"Account deletion and unilateral termination of contract by the company","legal_ground":"Annex 1(g) Directive 93/13***","code":"acc_del","score":0,"explanation":"When the company reserves the right to delete a user’s account without serious grounds but with a notice period or with serious grounds but without a notice period. "},{"general_category":"Unilateral alteration clauses","name":"Transfer of contractual rights to another subject","legal_ground":"Annex 1(p) Directive 93/13","code":"transfer","score":-1,"explanation":"When the ToS allows for contractual rights’ transfer to another subject without user’s consent"},{"general_category":"Right to police the behaviour of users","name":"User content deletion","legal_ground":"partially inferred from Article 6 Directive 2019/770** & Article 17 DSA","code":"cnt_del","score":-1,"explanation":"When a company reserves a right to delete all content put in the service by the user without restrictions"},{"general_category":"Right to police the behaviour of users","name":"Account suspension","legal_ground":"partially inferred from Article 6 Directive 2019/770 & Article 17 DSA","code":"acc_sus","score":1,"explanation":"When the company reserves the right to suspend a user’s account only with serious grounds and a notice period or does not reserve a right to suspend it at all"},{"general_category":"Regulatory requirements","name":"Main parameters used in recommender systems","legal_ground":"Article 29 DSA*","code":"recom","score":0,"explanation":"Setting out in the ToS the main parameters used in the recommender system but not in a clear, accessible and easily comprehensible manner"},{"general_category":"Regulatory requirements","name":"Internal complaint-handling system","legal_ground":"Article 17 DSA","code":"com_sys","score":0,"explanation":"Presence of internal complaint-handling system that does not meet all of the requirements stated in article 17 DSA"},{"general_category":"Regulatory requirements","name":"Retrieval of digital content by the user","legal_ground":"Article 16(4) Directive 2019/770","code":"cnt_retr","score":-1,"explanation":"Lack of clause ensuring the right to retrieve the digital content belonging to the the user after contract's termination."},{"general_category":"Various","name":"Excessive user content IP license ","legal_ground":"-","code":"IP","score":-1,"explanation":"ToS contains an IP license to the content put in the service by the user that neither states explicitly that it is needed to perform the service nor explains other purposes for using user's content"},{"general_category":"Various","name":"Discretional power to interpret the ToS","legal_ground":"Annex 1(m) Directive 93/13","code":"discret","score":-1,"explanation":"The company reserves the exclusive right to interpret any term of the contract only by itself"},{"general_category":"Various","name":"Severability clauses ","legal_ground":"-","code":"sever","score":0,"explanation":"The ToS contains provisions that keep the remaining part of the contract in force in case a court declare one or more of its provisions unconstitutional, void, or unenforceable (severability clauses)"},{"general_category":"Various","name":"Right to incorporate user's feedback or suggestions without compensation","legal_ground":"-","code":"suggest","score":1,"explanation":"According to ToS, the company does not have a right to incorporate into the service user feedback or suggestions without compensation"}]}