{"service":{"name":"EliteSingles","url":"https://www.elitesingles.ie/terms","lang":"ENG","sector":"Dating","hq":"Germany","hq_category":"EU","is_public":"Public","is_paid":"Optionally paid","date":"April 2017"},"document":{"title":"","text":"For information on how to use the service or for a simple cancellation\nof your membership, please see our help section. If you have any\nquestions, please contact our customer care team.\nTerms & Conditions for ELITESINGLES – Updated: April 2017\nThe following information, together with the Privacy\nPolicy defines the conditions under which the use of\nELITESINGLES is operated by Spark Networks Services\nGmbH, Kohlfurter Straße 41/43, 10999 Berlin (hereinafter\n“ELITESINGLES”).\nOnly these Terms and Conditions apply to any contract made\nbetween us in relation to services provided by ELITESINGLES.\nThese conditions are accepted by the entirety of our\ncommunity during the registration stage by checking the option\nentitled “I accept the Terms and Conditions & Privacy Policy.”\nAny deviations from these specified conditions are not\naccepted.\n1. Description of the scope of service\n1. ELITESINGLES operates an Internet online dating and\nmatchmaking platform, and provides customers with both\nfree and paid services. The customer receives access to the\nELITESINGLES database that contains profiles and\ninformation about other members.\n2. All customers can register for free, take the personality test,\ncreate a profile and receive individual partner suggestions\nwith the “basic membership”.\n3. Basic members still have the option to subscribe for “paid\nmembership”. However, an obligation to pay only arises\nwhen the customer confirms the order of the paid\nDating in Ireland\nDonegal dating – Find love\nwith EliteSingles \nSligo singles: meet your\nmatch with us! \nDating Cork – boost your\nchances of finding love \nDating in Dublin – find love\nwith us \nDating in Wexford – Find\nlove close to home \nMore articles\nTerms & Conditions\n a\nwoman\n a man\n a\nwoman\n a man\nI am\nI am looking\nfor\nE-mail\naddress\nE-mail address\nPassword\nPassword\nI accept the Terms &\nConditions. My data is\ncollected pursuant to\nthe Privacy Policy. I will\nreceive updates & special offers.\nGET STARTED\n\nmembership and associated payment with a click. Prior to\ntaking out a subscription, members are informed about all\nTerms and Conditions regarding this payment (price,\nduration etc.)\n4. ELITESINGLES is entitled to engage third party service\nproviders and agents for the whole spectrum of the\nELITESINGLES service. However, this should not negatively\nimpact the customer.\n5. ELITESINGLES cannot guarantee successful\ncommunication with other members. ELITESINGLES is not\nresponsible if, during the contract period, no contact is\nmade. However, this does not apply if, as part of a paid\nmembership, a ‘Contact Guarantee’ is agreed. If a “Contact\nGuarantee” is agreed, the following special conditions apply:\nwith a 6 month contract a minimum of 10, and with a 12\nmonth contract a minimum of 20 contacts are guaranteed. A\n“Contact” is defined as: (i) a self-written message from\nanother member that you receive in response to sending a\nsmile, questions or a message, (ii) any message you write\nyourself in response to a ‘smile’ or questions or a message\nfrom another user. Further prerequisites for a claim under\nwarranty are: that you need to have sent at least 4 self-\nformulated messages for a six-month membership, and at\nleast 8 for a twelve-month membership; that the “My Profile”\nand “My Search” sections have been completely filled; that\nyou have set at least one profile picture; that you still have\nan active paid account; that you have regularly logged on to\nyour account; and that you\nnotify Support@elitesingles.ie via email within the standard\nnotice period (at least 14 days prior to the expiry of your\naccount) about the failure to meet the conditions of the\nagreed “Contact Guarantee”. If a judgment is made in your\nFind a match: how\nmuch choice do you need? \nDonegal dating – Find\nlove with EliteSingles \nSligo singles: meet\nyour match with us! \nUnderstanding\ninfidelity: why do people\ncheat? \nLove without sex: can\nit work? \n\nfavour, under warranty you will be entitled to a new\nsubscription of an equal length to your original contract at no\nadditional cost.\n6. ELITESINGLES will block or remove from its site any\noffensive or incorrect communication or information, and any\ncommunication or information which it reasonably suspects\ninfringes any applicable laws, regulations or third party rights\n(such as material that is obscene, indecent, pornographic,\nseditious, offensive, defamatory, threatening, liable to incite\nracial hatred, menacing, blasphemous or in breach of any\nthird party intellectual property rights) that becomes known\nto it; but ELITESINGLES has no obligation to customers,\nand undertakes no responsibility, to review any\ncommunication or information provided by customers for\nincorporation into the ELITESINGLES service.\n7. ELITESINGLES ensures service availability for 99.7% of the\ncalendar year. This does not include failures of the service,\nfor example for essential maintenance or technical failures\nof the Internet.\n8. To be able to use the ELITESINGLES service in full, the\ncustomer should use the latest (browser-) technologies and\nmake sure the necessary settings and installations for use\nare in place (e.g. activation of JavaScript, cookies). When\nusing older or not commonly used technologies, free and\npaid members may only have a limited use of the\nELITESINGLES service.\n9. Our database of eligible singles is comprised of individuals\nfrom The Republic of Ireland, Northern Ireland, Scotland,\nEngland and Wales. If you want to avoid matches with\nsingles from outside your country, please set your distance\npreferences to the strictest settings possible.\n\n2. Access / Contract Confirmation\n1. In order for customers to access ELITESINGLES services\nthey must register. For the registration the customer requires\na valid e-mail address and a self-chosen password.\n2. Customers must be at least 18 years of age to register.\n3. Customers must have a permanent address in the UK or\nIreland to register. We cannot guarantee full functionality\noutside of this area\n4. Once an email address and password are entered into our\nwebsite, registration is considered complete. The registered\nuser then enters into a contractual relationship with\nELITESINGLES for a free membership. This is governed by\nthe provisions set out in these terms and conditions.\n5. After registration, the customer receives a notification via e-\nmail confirming the contract for the free membership.\n6. An order for paid membership is confirmed once the\nregistered customer clicks the final payment button\n“Purchase (via secure server)”, after entering their payment\ninformation. This customer then enters into another\ncontractual relationship with ELITESINGLES, in addition to\nthe free membership.\n7. The registration/order process allows customers to check\nand amend any errors before submitting their registration\nform or order to ELITESINGLES.\n8. The customer will be informed before the conclusion of a\nfee-based contract about the features of each chargeable\nservice, prices and payment terms.\n9. The contract for the paid membership comes into effect with\nthe sending of the order confirmation e-mail sent by\nELITESINGLES.\n\n10. In the confirmation e-mail the customer is sent an electronic\ncopy of the contract data (membership information), as well\nas the time of registration and applicable terms and\nconditions for their own records. The customer therefore has\nthe opportunity to save or print the contract data as well as\nthe terms and conditions. The contract information is also\nstored by us.\n11. If the customer does not pay any amount due under the\ncontract, ELITESINGLES is entitled to suspend the\ncustomer’s access temporarily until the outstanding\npayment is received or to terminate the contract. The\ncontract period shall remain unaffected by the temporary\nclosure.\n3. Terms of Payment\n1. The following payment methods are accepted: credit card or\npayment via PayPal.\n2. The invoice amount for the chosen timeframe is paid to\nELITESINGLES in advance without any deductions.\n3. With the completion of the paid membership duration (the\nreaching of the end date of a paid subscription) and the\ndisclosure of payment details, the customer grants\nELITESINGLES permission to process payment.\n4. Data Use, Data Sharing and Data\nForwarding\n1. ELITESINGLES takes care to respect the legal data\nprotection regulations, in particular the EU Data Protection\nDirective 95/46/EC.\n2. For information about the handling of personal information\nwithin the ELITESINGLES service please see the Privacy\nPolicy.\n\n5. Cancellation, Automatic Renewal,\nTermination\n1. The cancellation of the free membership (deleting the\nprofile) is possible at any time. To do this click on the\n“Member Account” tab under “My Membership.”\n2. Every contract for the paid membership is automatically\nextended at the end of the contractually agreed period for\nthe same duration as agreed for the original subscription if\nthe customer does not give notice to cancel his/her contract\nat least 7 days before the expiry of the agreed term.\n3. The termination of the paid membership is only effective if\nthe notice of termination or cancellation has been made in\nwriting (e.g. letter, fax or email).\n4. For the written notice we ask you to specify your\nELITESINGLES email address or your security code, so that\nwe can uniquely authenticate your claim and protect against\npossible abuse. The written notice should be sent to:\nSpark Networks Services GmbH\n\n– Customer Care –\n\nKohlfurter Straße 41/43\n\n10999 Berlin\nFax: +49 (30) 868 000 311\nEmail: cancellation@elitesingles.ie\n5. After termination of the paid membership, the status of the\ncustomer is automatically changed to free membership with\nthe resulting limited scope of use.\n6. Both parties retain the right to terminate paid and unpaid\nmembership if an Event Outside Our Control takes place. An\nEvent Outside Our Control means any act or event beyond\nour reasonable control, [including without limitation strikes,\n\nlock-outs or other industrial action by third parties, civil\ncommotion, riot, invasion, terrorist attack or threat of terrorist\nattack, war (whether declared or not) or threat or preparation\nfor war, fire, explosion, storm, flood, earthquake,\nsubsidence, epidemic or other natural disaster, or failure of\npublic or private telecommunications networks].\nELITESINGLES will not be liable for any failure to perform or\ndelay in performance of, any of its obligations under these\nTerms and Conditions that is caused by an Event Outside\nOur Control.\n7. Once ELITESINGLES has begun to provide the services,\neither party may terminate the contract with immediate effect\nby giving written notice to the other party (in the manner\nspecified in paragraph 3 above where the customer is the\nterminating party) if the contract is broken in a material way\nand the offending party does not fix or correct the situation\nwithin 14 days of the innocent party asking the offending\nparty to fix or correct the situation in writing.\n8. The right of termination provided for in this section 5 is in\naddition to that provided for under the Cancellation Policy\nset out at the end of these Terms and Conditions\n6. Liability of ELITESINGLES\n1. If ELITESINGLES fails to comply with these terms and\nconditions, ELITESINGLES is responsible for loss or\ndamage the customer suffers that is a foreseeable result of\nits breach of these Terms and Conditions or its negligence,\nbut ELITESINGLES is not responsible for any loss or\ndamage that is not foreseeable. Loss or damage is\nforeseeable if they were an obvious consequence of\nELITESINGLES‘ breach or if they were contemplated by the\ncustomer and ELITESINGLES at the time the parties\nentered into the contract.\n\n2. ELITESINGLES does not exclude or limit in any way its\nliability for:\n\ni) death or personal injury caused by ELITESINGLES‘\nnegligence;\n\nii) fraud or fraudulent misrepresentation;\n\niii) any other liability which cannot be limited or excluded by\napplicable law.\n3. The foregoing limitation of liability shall apply to all officers,\nemployees and agents of ELITESINGLES.\n7. Responsibilities and Obligations of the\nCustomer / Prohibited Practices /\nExemption\n1. The customer is alone responsible for the content of their\napplication and therefore for the information he/she provides\nabout himself/herself.\n2. The customer assures that the data given are true and\ndescribe him/her personally. Both parties agree that\nELITESINGLES has the right, but not the obligation, to verify\nthe accuracy of the data if necessary.\n3. To ensure the integrity of the contact mediation services, the\ncustomer acknowledges that he/she use the service of\nELITESINGLES with the intention of seeking a partner for a\nserious relationship and is not in a relationship at the time of\nregistration.\n4. The customer assures that he/she does not pursue\ncommercial and/or business purposes in connection with\ntheir membership. She/he agrees not to use the contact\nportal for commercial or business purposes (see below,\npoint “g”).\n\n5. The customer assures that in the context of offers and\nservices from ELITESINGLES he/she will not use any\nphotographs, text, software or any other copyrighted\ninformation without having the necessary rights or consents\nfor them.\n6. The customer complies with all applicable laws for\nregistration and use of the contact portal.\n7. The customer may in particular under no circumstances\n(prohibited conduct):\n1. intentionally declare the data of third parties (including\nemail address) as their own. In particular, he/she must\nnot provide the bank account or credit card information of\nthird parties;\n2. make personal information, such as names, telephone\nand fax numbers, residential and e-mail addresses,\nphoto-/video data and / or URLs known to third parties\nwithout the consent of its respective owner;\n3. distribute defamatory, offensive, or otherwise unlawful\nmaterial or such information;\n4. threaten or harass other people, or harm the rights\n(including personality rights) of any third party;\n5. upload data containing a virus (infected software);\n6. use the service in a way which affects the availability of\noffers for other customers adversely, especially to write\nproprietary profile information in a language other than\nEnglish;\n7. intercept e-mails or try to intercept them;\n8. to carry out advertising for other contact portals;\n\n9. send chain letters;\n10. to name in the personal description (profile) names,\naddresses, telephone or fax numbers, e-mail addresses,\nuser names, or other contact data from messenger\nservices or other Internet services;\n11. to give logins and personal passwords to third parties or\nshare those with third parties;\n8. An inadmissible commercial or business use in the sense of\nthis provision is in particular:\n1. the provision of goods or services in return for payment of\nany kind, the solicitation of making an offer, or a\nreference to an attainable offer elsewhere;\n2. the usage of commercial internet sites for advertising,\nparticularly those sites that offer chargeable goods or\nservices that are used for displaying or advertising\ncompanies or for advertising other commercial web sites.\nThis is especially true for advertising in the form of pop-\nups, banner ads or flashy or particularly highlighted links;\n3. linking (directly or indirectly) to the contact portal of\nanother operator;\n4. the naming of value-added service numbers (in particular\n0900 numbers) or value-added SMS numbers (premium\nSMS) under this contact portal;\n5. the contact for the purpose of subsequent profit,\nespecially by subsequent reference to value-added SMS\nor 0900 numbers;\n6. the search for employees, models, etc. for agencies or for\nchargeable service providers;\n\n7. the business of collecting profile data that is accessible\nwithin the contact portal or asking about data (e.g.\ntelephone-/mobile number) of other customers, e.g. for\nthe purpose of commercial exploitation, or promotion or\nresale;\n8. to make advertising to other clients of the service or to\nother customers in any form for business offers and the\nsending of messages that serve a business purpose. This\nrelates in particular to the setting of relevant links in the\ndata profiles or sending messages with the internal\ncommunication systems.\n9. If the customer breaches any of the obligations listed in this\nsection 7, ELITESINGLES can be entitled to require\ncompensation for any resulting damage or expenses. This\ndoes not apply if the user did not know he or she was\ncommitting a breach of section 7 and was not reckless in the\nsense of not caring whether or not he or she was committing\na breach of section 7.\n8. Blocking on Suspicion\n1. ELITESINGLES is entitled, in the case of a complaint from a\nthird party, and on suspicion of a violation or breach of these\nterms and conditions, to delete the member’s content, which\ntriggered this suspicion or complaint. The complaint itself,\nhowever, does not serve as justifiable grounds for\nELITESINGLES to terminate the member’s contract. For\ntermination of the contract, a breach of the conditions\nspecified in these Terms and Conditions has to be identified.\n2. If a warning is deemed reasonable by ELITESINGLES,\nELITESINGLES must give the customer the opportunity to\neliminate the suspicion or to remedy the situation before\nblocking or removing the content. If a warning is not\nreasonable, for example, because the blocking or removal is\n\nneeded to prevent a possible damage to ELITESINGLES or\nanother customer, ELITESINGLES will inform the customer\nimmediately afterwards about the blocking or removal and\nthen give them the opportunity to comment and request\nhelp.\n3. ELITESINGLES can always delete the content or keep the\nprofile blocked when ELITESINGLES is requested to do so\nby a court or by state authorities, or if the contract is\nterminated in accordance with these Terms and Conditions.\nThe same applies if the cancellation or revocation is\nnecessary to prevent an imminent harm to ELITESINGLES\nor another customer.\n4. The customer’s obligation to pay the contractually agreed\nremuneration as part of a paid membership remains\nunaffected by the blocking of content. If the customer’s\naccess to the paid membership was blocked and the closure\nin hindsight proves to be unwarranted, the duration of the\npaid membership will be extended accordingly. If an\nextension is not possible or objectively unreasonable,\nELITESINGLES will reimburse the blocking period and the\ncorresponding fee.\n9. Cancellation Policy\n9.1 Right of Withdrawal\nYou have the right to cancel this contract within 14 days\nfrom the date the contract begins.\n\nTo exercise your right of withdrawal you must notify us via\none of the following channels:\nE-mail: cancellation@elitesingles.ie\nIn writing:\n\nSpark Networks Services GmbH,\n\nCustomer Service,\n\n\nKohlfurter Straße 41/43,\n10999 Berlin,\n\nGermany\nFax: +49 (30) 868 000 311​\nThe withdrawal notification must contain a clear statement\nof your decision to withdraw from the contract. You can\nuse the Withdrawal Form to inform us of your intent to\ncancel. If you wish, you can also fill out the form\nelectronically via our website:\nhttps://support.elitesingles.ie/hc/en-ie/requests/new\nOnce we have received your withdrawal request, we will\nsend you confirmation via e-mail. In order to ensure that\nthe withdrawal notification is received within the correct\ntime frame, please ensure that all documentation is sent\nand received within the 14 days withdrawal period directly\nfollowing the initiation of your contract.\n9.2 Effects of Withdrawal\nIf you withdraw from this contract, we will refund\npayments that we have received from you, including\ndelivery costs (with the exception of the additional costs\narising from the fact that you have chosen a type of\ndelivery other than that offered by us). Reimbursement of\nyour membership fees will be affected without delay and at\nthe latest within 14 days from the date on which the notice\nis received through your cancellation of this contract with\nus. For this repayment, we use the same method of\npayment that you used for the initial transaction, unless\nyou explicitly agreed otherwise. You will not be charged\nfees for this repayment.\n9.3 Cancellation and Consequences\n\nAfter the initial 14 days of your first subscription, your\nRight of Withdrawal expires. You will then be able to stop\nthe renewal of your current contract by using your option\nof cancellation. After cancellation of the paid membership,\nyour status is automatically changed to a free membership\nwith the resulting limited scope of use. Early cancellation\ndoes not entitle you to any reimbursement or refund for\nthe remaining duration of the contract, and you are still\nliable for any outstanding payment due for the originally\nagreed subscription term. You must satisfy obligations to\nreimburse payments within 30 days after dispatch of your\nwritten notice. More detailed information about\nCancellation, Renewal and Termination can be found in the\nabove Section 5.\nWithdrawal form\n\n(This form should be completed and returned only if you wish\nto withdraw from the contract)\nTo:\n\nSpark Networks Services GmbH\n\nEliteSingles Customer Care\n\nKohlfurter Strasse 41/43\n\n10999 Berlin, Germany\nE-mail: withdrawal@elitesingles.ie\nFax: +49 (30) 868 000 311\nI hereby give notice that I want to do right of withdrawal in\nconnection with my purchase agreement for the provision\nof the following services\nOrdered on:\nName\nAddress\n\nSignature (only if this form is not filled out electronically)\n__________________\nDate:\nEliteSingles » EliteSingles » Terms & Conditions\n","paragraphs":null,"sentences":null},"annotations":[{"general_category":"Limitation of remedy clauses","name":"Limitation of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd","score":0,"explanation":"Lawful limitation - any other than unlawful limitation, for example \"Provided that we have acted with professional diligence, we do not accept responsibility for losses not caused by our breach of these Terms\""},{"general_category":"Limitation of remedy clauses","name":"Maximal threshold of company's liability","legal_ground":"Annex 1(a) Directive 93/13","code":"ltd_cap","score":1,"explanation":"There is no max amount of the damages possible to be claimed"},{"general_category":"Limitation of remedy clauses","name":"Limitation period","legal_ground":"art. 119 KC*****","code":"period","score":0,"explanation":"The ToS does not contain a clause described above"},{"general_category":"Limitation of remedy clauses","name":"No promises","legal_ground":"Article 8 Directive 2019/770","code":"as_is","score":1,"explanation":"Lack of as-is clause"},{"general_category":"Limitation of remedy clauses","name":"Indemnification clause","legal_ground":"-","code":"indemn","score":1,"explanation":"Lack of indemnification obligation in ToS."},{"general_category":"Dispute resolution clauses","name":"Choice of law other than user's domicile","legal_ground":"Article 6 Rome I****","code":"c_law","score":1,"explanation":"Lack of choice of law"},{"general_category":"Dispute resolution clauses","name":"Choice of forum other than user's domicile","legal_ground":"Annex 1(q) Directive 93/13","code":"c_forum","score":1,"explanation":"Lack of choice of forum/\"you can bring claims in your place of domicile\""},{"general_category":"Dispute resolution clauses","name":"Mandatory arbitration","legal_ground":"Annex 1(q) Directive 93/13 + art. 385[3] pkt 23 KC","code":"arb","score":1,"explanation":"Lack of mandatory arbitration"},{"general_category":"Dispute resolution clauses","name":"Class action waiver","legal_ground":"-","code":"class","score":1,"explanation":"Lack of class action waiver"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of contract","legal_ground":"Annex 1(j) Directive 93/13","code":"contr_chg","score":1,"explanation":"When the company reserves the right to change the contract with a valid reason specified in the contract or does not reserve a right to change it at all"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of future prices","legal_ground":"partially Annex 1(j) Directive 93/13","code":"price_chg","score":1,"explanation":"When the company does not reserve the right to change the future price of services that were not yet supplied or enabled"},{"general_category":"Unilateral alteration clauses","name":"Unilateral change of service by the company","legal_ground":"Article 19 Directive 2019/770","code":"serv_chg","score":1,"explanation":"When the company reserves the right to change the service with a valid reason specified in the contract or does not reserve a right to unilaterally change it at all"},{"general_category":"Unilateral alteration clauses","name":"Account deletion and unilateral termination of contract by the company","legal_ground":"Annex 1(g) Directive 93/13***","code":"acc_del","score":0,"explanation":"When the company reserves the right to delete a user’s account without serious grounds but with a notice period or with serious grounds but without a notice period. "},{"general_category":"Unilateral alteration clauses","name":"Transfer of contractual rights to another subject","legal_ground":"Annex 1(p) Directive 93/13","code":"transfer","score":1,"explanation":"When the ToS allows for contractual rights’ transfer with user’s consent and while the consumer is also granted the ability to transfer contractual rights' or the ToS does not contain any provision allowing for the transfer of rights."},{"general_category":"Right to police the behaviour of users","name":"User content deletion","legal_ground":"partially inferred from Article 6 Directive 2019/770** & Article 17 DSA","code":"cnt_del","score":0,"explanation":"When a company reserves a right to delete only the content put in the service by the user that is illegal or violates Terms of Service "},{"general_category":"Right to police the behaviour of users","name":"Account suspension","legal_ground":"partially inferred from Article 6 Directive 2019/770 & Article 17 DSA","code":"acc_sus","score":0,"explanation":"When the company reserves the right to suspend a user’s account without serious grounds but with a notice period or with serious grounds but without a notice period"},{"general_category":"Regulatory requirements","name":"Main parameters used in recommender systems","legal_ground":"Article 29 DSA*","code":"recom","score":-1,"explanation":"Not setting out in the ToS the main parameters used in the fully or partially automated systems used by online platforms to suggest or prioritize information to recipients of the service (recommender system)."},{"general_category":"Regulatory requirements","name":"Internal complaint-handling system","legal_ground":"Article 17 DSA","code":"com_sys","score":-1,"explanation":"Lack of internal complaint-handling system that allow the user to file a complain on a decision made by the company concerning user's rights under the contract, before going to court or other institution. Information about a right to present the case to the court or other institution does not count."},{"general_category":"Regulatory requirements","name":"Retrieval of digital content by the user","legal_ground":"Article 16(4) Directive 2019/770","code":"cnt_retr","score":-1,"explanation":"Lack of clause ensuring the right to retrieve the digital content belonging to the the user after contract's termination."},{"general_category":"Various","name":"Excessive user content IP license ","legal_ground":"-","code":"IP","score":1,"explanation":"ToS contains an IP license to the content put in the service by the user that it states it is needed solely to perform the service or ToS lacks any IP license requirements"},{"general_category":"Various","name":"Discretional power to interpret the ToS","legal_ground":"Annex 1(m) Directive 93/13","code":"discret","score":0,"explanation":"Lack of discretional power clauses"},{"general_category":"Various","name":"Severability clauses ","legal_ground":"-","code":"sever","score":1,"explanation":"Lack of severability clauses "},{"general_category":"Various","name":"Right to incorporate user's feedback or suggestions without compensation","legal_ground":"-","code":"suggest","score":1,"explanation":"According to ToS, the company does not have a right to incorporate into the service user feedback or suggestions without compensation"}]}