Robinson: Wangfujing Grand Hotels. How can I help you?
Monica Cellar: Do you have any rooms available next Saturday and Sunday night?
Robinson: Could you hold the line, please? I will check out our room availability for those days. . . Yes. we have a few vacancies next weekend. We have double rooms, suites and deluxe suites in Japanese, Roman. French and presidential styles, which one do you like best?
Monica Cellar: A double room, please.
Robinson: OK. Could I have your name, please?
Monica Cellar: My name is Monica Cellar.
Robinson: OK, Ms. Monica. I've reserved a double room for you next Saturday and Sunday night. We will see you then!
Monica Cellar: Thank you.
Monica calls the reception to make a room reservation for next Saturday and Sunday nights and Robinson helps her.