import ctypes
from PyQt4 import QtCore, QtGui
import sys

import account
from debug import logger
from foldertree import AccountMixin
from helper_sql import *
from l10n import getTranslationLanguage
from openclpow import has_opencl
from proofofwork import bmpow
import shared

# this is BM support address going to Peter Surda
SUPPORT_ADDRESS = 'BM-2cTkCtMYkrSPwFTpgcBrMrf5d8oZwvMZWK'
SUPPORT_LABEL = 'PyBitmessage support'
SUPPORT_MY_LABEL = 'My new address'
SUPPORT_SUBJECT = 'Support request'
SUPPORT_MESSAGE = '''
You can use this message to send a report to one of the PyBitmessage core developers regarding PyBitmessage or the mailchuck.com email service. If you are using PyBitmessage involuntarily, for example because your computer was infected with ransomware, this is not an appropriate venue for resolving such issues.

Please describe what are you trying to do:

Please describe what you expect to happen:

Please describe what you happens instead:


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Please write above this line and if possible, keep the information about your environment below intact.

Operating system: {}
Architecture: {}bit
Frozen: {}
C PoW: {}
OpenCL PoW: {}
Locale: {}
SOCKS: {}
UPnP: {}
Connected hosts: {}
'''

def checkAddressBook(myapp):
    queryreturn = sqlQuery('''SELECT * FROM addressbook WHERE address=?''', SUPPORT_ADDRESS)
    if queryreturn == []:
        sqlExecute('''INSERT INTO addressbook VALUES (?,?)''', str(QtGui.QApplication.translate("Support", SUPPORT_LABEL)), SUPPORT_ADDRESS)
        myapp.rerenderAddressBook()

def checkHasNormalAddress():
    for address in account.getSortedAccounts():
        acct = account.accountClass(address)
        if acct.type == AccountMixin.NORMAL and shared.safeConfigGetBoolean(address, 'enabled'):
            return address
    return False

def createAddressIfNeeded(myapp):
    if not checkHasNormalAddress():
        shared.addressGeneratorQueue.put(('createRandomAddress', 4, 1, str(QtGui.QApplication.translate("Support", SUPPORT_MY_LABEL)), 1, "", False, shared.networkDefaultProofOfWorkNonceTrialsPerByte, shared.networkDefaultPayloadLengthExtraBytes))
    while shared.shutdown == 0 and not checkHasNormalAddress():
        time.sleep(.2)
    myapp.rerenderComboBoxSendFrom()
    return checkHasNormalAddress()

def createSupportMessage(myapp):
    checkAddressBook(myapp)
    address = createAddressIfNeeded(myapp)
    if shared.shutdown:
        return

    myapp.ui.lineEditSubject.setText(str(QtGui.QApplication.translate("Support", SUPPORT_SUBJECT)))
    addrIndex = myapp.ui.comboBoxSendFrom.findData(address, QtCore.Qt.UserRole, QtCore.Qt.MatchFixedString | QtCore.Qt.MatchCaseSensitive)
    if addrIndex == -1: # something is very wrong
        return
    myapp.ui.comboBoxSendFrom.setCurrentIndex(addrIndex)
    myapp.ui.lineEditTo.setText(SUPPORT_ADDRESS)
    
    os = sys.platform
    if os == "win32":
        windowsversion = sys.getwindowsversion()
        os = "Windows " + str(windowsversion[0]) + "." + str(windowsversion[1])
    else:
        unixversion = os.uname()
        os = unixversion[0] + " " + unixversion[2]
    architecture = "32" if ctypes.sizeof(ctypes.c_voidp) == 4 else "64"
    frozen = "N/A"
    if shared.frozen:
        frozen = shared.frozen
    cpow = "Yes" if bmpow else "No"
    #cpow = QtGui.QApplication.translate("Support", cpow)
    openclpow = "Yes" if shared.safeConfigGetBoolean('bitmessagesettings', 'opencl') and has_opencl() else "No"
    #openclpow = QtGui.QApplication.translate("Support", openclpow)
    locale = getTranslationLanguage()
    try:
        socks = shared.config.get('bitmessagesettings', 'socksproxytype')
    except:
        socks = "N/A"
    try:
        upnp = shared.config.get('bitmessagesettings', 'upnp')
    except:
        upnp = "N/A"
    connectedhosts = len(shared.connectedHostsList)

    myapp.ui.textEditMessage.setText(str(QtGui.QApplication.translate("Support", SUPPORT_MESSAGE)).format(os, architecture, frozen, cpow, openclpow, locale, socks, upnp, connectedhosts))

    # single msg tab
    myapp.ui.tabWidgetSend.setCurrentIndex(0)
    # send tab
    myapp.ui.tabWidget.setCurrentIndex(1)

@@ -1093,16 +1093,40 @@
 ntact.%0A%0A
+PyBitmesage version: %7B%7D%0A
 Operatin
@@ -2876,16 +2876,53 @@
 S)%0A    %0A
+    version = shared.softwareVersion%0A
     os =
@@ -4017,16 +4017,25 @@
 .format(
+version, 
 os, arch

Add PyBitmessage version to contact support