Small wording improvements.
Small wording improvements.

xhoy/otrs,mburggraf/otrs,rudy500/otrs,xhoy/otrs,mburggraf/otrs,rudy500/otrs,xhoy/otrs,rudy500/otrs,rudy500/otrs,rudy500/otrs,mburggraf/otrs,mburggraf/otrs,xhoy/otrs,mburggraf/otrs,xhoy/otrs