added xml encoding
added xml encoding

mburggraf/otrs,StCyr/otrs,thorsteneckel/otrs,PortgasDAce/otrs,nilei/otrs,mbeijen/otrs-1,StCyr/otrs,muehlbauer/otrs,nilei/otrs,oiami/otrs,thorsteneckel/otrs,xhoy/otrs,mburggraf/otrs,eliasp/otrs,moritz/otrs,StCyr/otrs,brandonshults01/otrs,PortgasDAce/otrs,s7design/otrs,brandonshults01/otrs,s7design/otrs,crythias/otrs,xhoy/otrs,balazj/otrs,crythias/otrs,MBRG/otrs,mburggraf/otrs,crythias/otrs,rudy500/otrs,muehlbauer/otrs,s7design/otrs,thorsteneckel/otrs,MBRG/otrs,brandonshults01/otrs,moritz/otrs,rudy500/otrs,mbeijen/otrs-1,vlascoder/otrs,linearregression/otrs,xhoy/otrs,moritz/otrs,brandonshults01/otrs,balazj/otrs,mburggraf/otrs,xhoy/otrs,mburggraf/otrs,eliasp/otrs,StCyr/otrs,StCyr/otrs,eliasp/otrs,muehlbauer/otrs,MBRG/otrs,oiami/otrs,s7design/otrs,linearregression/otrs,oiami/otrs,s7design/otrs,mbeijen/otrs-1,balazj/otrs,balazj/otrs,MBRG/otrs,capeit-tto/otrs,linearregression/otrs,thorsteneckel/otrs,nilei/otrs,crythias/otrs,moritz/otrs,rudy500/otrs,noritnk/otrs,muehlbauer/otrs,noritnk/otrs,balazj/otrs,moritz/otrs,rudy500/otrs,xhoy/otrs,thorsteneckel/otrs,PortgasDAce/otrs,vlascoder/otrs,PortgasDAce/otrs,muehlbauer/otrs,linearregression/otrs,crythias/otrs,oiami/otrs,linearregression/otrs,MBRG/otrs,eliasp/otrs,brandonshults01/otrs,PortgasDAce/otrs,rudy500/otrs,eliasp/otrs,nilei/otrs,nilei/otrs,oiami/otrs,vlascoder/otrs,capeit-tto/otrs,capeit-tto/otrs,noritnk/otrs