fix #4520 -- support: first view of the "Support tickets" page fails
fix #4520 -- support: first view of the "Support tickets" page fails

tscholl2/smc,sagemathinc/smc,tscholl2/smc,tscholl2/smc,tscholl2/smc,tscholl2/smc,sagemathinc/smc,sagemathinc/smc,sagemathinc/smc