Refactor section 1 of 'tickets.md', to add clarity and better match options on the page
Refactor section 1 of 'tickets.md', to add clarity and better match options on the page

yvonnewilson/docs,yvonnewilson/docs,hamzawi06/docs,sandrinodimattia/docs,yvonnewilson/docs,khorne3/docs,jeffreylees/docs,Catografix/docs,sandrinodimattia/docs,khorne3/docs,Annyv2/docs,sandrinodimattia/docs,Annyv2/docs,auth0/docs,Catografix/docs,auth0/docs,Annyv2/docs,auth0/docs,jeffreylees/docs,Catografix/docs,hamzawi06/docs,hamzawi06/docs,jeffreylees/docs,khorne3/docs