Add note about framing for talking about product and design improvements
Add note about framing for talking about product and design improvements

From a great conversation with @erose and @bw120 at Code for Boston this week.
studentinsights/studentinsights,jhilde/studentinsights,jhilde/studentinsights,erose/studentinsights,erose/studentinsights,studentinsights/studentinsights,erose/studentinsights,studentinsights/studentinsights,jhilde/studentinsights,jhilde/studentinsights,studentinsights/studentinsights,erose/studentinsights