Updated to make current
Updated to make current

made content accurate regarding reopening a ticket, some additional language about providing user PIN, and changed "support staff" to "Customer Care team"
jtowns3/PublicKB,anthonyvetter/PublicKB,jwebs1/PublicKB,StephanieWong/PublicKB,mfar78/PublicKB,DLM1/PublicKB,ack/PublicKB,jwcolbert/PublicKB,robcaldwell/PublicKB,daveshac/PublicKB,robertlesieur/PublicKB