Squashed commit of the following:
Squashed commit of the following:

commit d99a13e9e8698a466657f03ee2e9f0ab428fcdee
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Wed Sep 10 02:33:43 2014 +0200

    use symbols for most hash keys

commit b7367296826b84bd0a6c2c4aefd0fe780218b882
Merge: 7a5e824 02613ca
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Wed Sep 10 01:19:16 2014 +0200

    Back-merged master from release #{0.0.58}

commit 0192021055b13c5bbbfd241d14386dc949fa43a1
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Wed Sep 10 01:06:54 2014 +0200

    migrate from JSON to Marshal

commit 3f7c1c5f76596b7b1e91d6d5d5327955489f6791
Merge: 83399e9 41adb1b
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Tue Sep 9 08:10:36 2014 +0200

    Back-merged master from release #{0.0.57}

commit f5a185985dfd842996ed531bf07bcd8f46ca76ea
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Tue Sep 9 08:09:05 2014 +0200

    implement ZendeskTicket#fetch via RPC

commit a2ecbb0a560c7d87abfd89d768d057f18fc429b8
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Mon Sep 8 08:13:48 2014 +0200

    fix typo

commit 7527434a0620559c10c7c89696f11b339ad6ba00
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Mon Sep 8 07:57:10 2014 +0200

    start to move customer logic from VR to VC

commit 4ab4b6f9320492447d22b3125f6850678f14da03
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sun Sep 7 11:52:42 2014 +0200

    simplify call header management

commit ca6da2a78a61fcf4f94270598033810d7e1f4629
Merge: adcbad6 5fb2ac5
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sun Sep 7 11:21:13 2014 +0200

    Back-merged master from release #{0.0.56}

commit 67d56c7bfe44d45a523e739d22b0b23a855c1b47
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sun Sep 7 11:02:20 2014 +0200

    cleanup call header handling

commit aa74b041acbd7837d9a8b112c19ec2ec8dcd1815
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sun Sep 7 09:16:44 2014 +0200

    consolidate redis keyname usage

commit 93a3482bbb68027c565f65799dd032fe8d1fffe3
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sun Sep 7 08:32:12 2014 +0200

    consolidate redis keynames

commit e837f9065d17cb281f6004c30c603b4698406e86
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 20:56:48 2014 +0200

    update some gems

commit 6730f5037e3bcc8de9150bf5eafb7ca7609e9872
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 16:12:16 2014 +0200

    some platform specific css updates

commit 7d181d7a0c63c5f49ea94bdf683ea91774c5b691
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 15:08:55 2014 +0200

    don't save clean agents

commit 61967539cbebfdefdf6673cf1d3c41b3dc579a69
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 14:58:13 2014 +0200

    fix object clearance after push updates

commit 8830fa2dca14823b6344d6e7d6a0ba9109fc63a5
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 14:22:04 2014 +0200

    add comment

commit 23b41020752727cd88455bc5ea02675513a42d11
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 14:17:06 2014 +0200

    improve dirty detection of FE models

commit e50af9e40091b9df7fdb66ab8d7159988a715deb
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 10:27:28 2014 +0200

    sort helper entries

commit 2ac330e29f4400886444bda72553a816f8e957fd
Merge: fd836de 6444e60
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 10:01:05 2014 +0200

    Back-merged master from release #{0.0.55}

commit 3dba8b5c1daddb25bd1128244655676485fbb831
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 09:58:37 2014 +0200

    improve helper function and key shortcuts

commit 62a396c027756c1e5c2879880f75f8636dbf42da
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Sat Sep 6 08:34:00 2014 +0200

    improve agent form sliding

commit d77071c2cafe3c3c6ee20f42a3cdcdaf03becd68
Merge: e4c2d09 6a5c09b
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Fri Sep 5 08:04:23 2014 +0200

    Back-merged master from release #{0.0.54}

commit 98793fa7db877ca5f742fce3afdf407e31d4080e
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Fri Sep 5 08:03:58 2014 +0200

    add agent form sliding mechanics

commit a0dfc69b4b55d9eadb229810b96ae6da8f5e5ad5
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Thu Sep 4 08:32:45 2014 +0200

    prepare agent form management

commit 6d7fc1ba00be603b23c618d401a42bd2c1fc549d
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Thu Sep 4 07:16:32 2014 +0200

    improve agent detail display

commit db7a65e88fb7ddc730405e228a1d6da21b85ea16
Author: Frank Wöckener <fwoeck@gmail.com>
Date:   Wed Sep 3 08:31:00 2014 +0200

    small css update

fwoeck/voice-rails