added posibitity of non system pending states
added posibitity of non system pending states

eliasp/otrs,balazj/otrs,crythias/otrs,oiami/otrs,vlascoder/otrs,crythias/otrs,thorsteneckel/otrs,muehlbauer/otrs,mburggraf/otrs,rudy500/otrs,StCyr/otrs,eliasp/otrs,crythias/otrs,linearregression/otrs,moritz/otrs,s7design/otrs,crythias/otrs,PortgasDAce/otrs,linearregression/otrs,MBRG/otrs,mbeijen/otrs-1,moritz/otrs,mburggraf/otrs,crythias/otrs,PortgasDAce/otrs,mburggraf/otrs,thorsteneckel/otrs,moritz/otrs,muehlbauer/otrs,StCyr/otrs,muehlbauer/otrs,s7design/otrs,vlascoder/otrs,eliasp/otrs,brandonshults01/otrs,rudy500/otrs,muehlbauer/otrs,oiami/otrs,nilei/otrs,rudy500/otrs,s7design/otrs,xhoy/otrs,PortgasDAce/otrs,thorsteneckel/otrs,brandonshults01/otrs,StCyr/otrs,mbeijen/otrs-1,mburggraf/otrs,balazj/otrs,xhoy/otrs,thorsteneckel/otrs,StCyr/otrs,noritnk/otrs,rudy500/otrs,balazj/otrs,nilei/otrs,thorsteneckel/otrs,PortgasDAce/otrs,moritz/otrs,nilei/otrs,moritz/otrs,oiami/otrs,noritnk/otrs,oiami/otrs,MBRG/otrs,balazj/otrs,linearregression/otrs,eliasp/otrs,brandonshults01/otrs,StCyr/otrs,mbeijen/otrs-1,MBRG/otrs,MBRG/otrs,mburggraf/otrs,MBRG/otrs,linearregression/otrs,nilei/otrs,eliasp/otrs,linearregression/otrs,oiami/otrs,muehlbauer/otrs,brandonshults01/otrs,capeit-tto/otrs,capeit-tto/otrs,noritnk/otrs,PortgasDAce/otrs,s7design/otrs,s7design/otrs,balazj/otrs,xhoy/otrs,xhoy/otrs,brandonshults01/otrs,vlascoder/otrs,xhoy/otrs,nilei/otrs,capeit-tto/otrs,rudy500/otrs