Clarified section about OTRS.
Clarified section about OTRS.

mburggraf/otrs,rudy500/otrs,mburggraf/otrs,rudy500/otrs,s7design/otrs,rudy500/otrs,rudy500/otrs,mburggraf/otrs,xhoy/otrs,xhoy/otrs,mburggraf/otrs,xhoy/otrs,s7design/otrs,mburggraf/otrs,MBRG/otrs,s7design/otrs,xhoy/otrs,MBRG/otrs,MBRG/otrs,xhoy/otrs,MBRG/otrs,s7design/otrs,MBRG/otrs,s7design/otrs,rudy500/otrs