Added state and queue handling for new tickets.
Added state and queue handling for new tickets.

muehlbauer/otrs,vlascoder/otrs,muehlbauer/otrs,nilei/otrs,eliasp/otrs,crythias/otrs,mburggraf/otrs,capeit-tto/otrs,xhoy/otrs,xhoy/otrs,nilei/otrs,thorsteneckel/otrs,vlascoder/otrs,capeit-tto/otrs,oiami/otrs,rudy500/otrs,crythias/otrs,MBRG/otrs,mbeijen/otrs-1,MBRG/otrs,brandonshults01/otrs,StCyr/otrs,s7design/otrs,mburggraf/otrs,linearregression/otrs,linearregression/otrs,mburggraf/otrs,noritnk/otrs,MBRG/otrs,StCyr/otrs,capeit-tto/otrs,brandonshults01/otrs,crythias/otrs,nilei/otrs,s7design/otrs,oiami/otrs,s7design/otrs,moritz/otrs,PortgasDAce/otrs,brandonshults01/otrs,mbeijen/otrs-1,oiami/otrs,rudy500/otrs,eliasp/otrs,linearregression/otrs,noritnk/otrs,mburggraf/otrs,xhoy/otrs,noritnk/otrs,s7design/otrs,muehlbauer/otrs,moritz/otrs,nilei/otrs,s7design/otrs,PortgasDAce/otrs,balazj/otrs,brandonshults01/otrs,StCyr/otrs,xhoy/otrs,crythias/otrs,PortgasDAce/otrs,mbeijen/otrs-1,moritz/otrs,linearregression/otrs,rudy500/otrs,moritz/otrs,thorsteneckel/otrs,MBRG/otrs,nilei/otrs,xhoy/otrs,PortgasDAce/otrs,StCyr/otrs,MBRG/otrs,linearregression/otrs,thorsteneckel/otrs,eliasp/otrs,vlascoder/otrs,moritz/otrs,muehlbauer/otrs,muehlbauer/otrs,mburggraf/otrs,balazj/otrs,crythias/otrs,rudy500/otrs,StCyr/otrs,eliasp/otrs,oiami/otrs,thorsteneckel/otrs,PortgasDAce/otrs,eliasp/otrs,oiami/otrs,balazj/otrs,balazj/otrs,thorsteneckel/otrs,rudy500/otrs,balazj/otrs,brandonshults01/otrs