Added check for first response escalation to check if customer is already contacted.
Added check for first response escalation to check if customer is already contacted.

MBRG/otrs,nilei/otrs,mbeijen/otrs-1,muehlbauer/otrs,vlascoder/otrs,eliasp/otrs,moritz/otrs,xhoy/otrs,StCyr/otrs,muehlbauer/otrs,StCyr/otrs,brandonshults01/otrs,mburggraf/otrs,MBRG/otrs,capeit-tto/otrs,linearregression/otrs,StCyr/otrs,thorsteneckel/otrs,oiami/otrs,muehlbauer/otrs,PortgasDAce/otrs,MBRG/otrs,nilei/otrs,brandonshults01/otrs,moritz/otrs,moritz/otrs,PortgasDAce/otrs,noritnk/otrs,PortgasDAce/otrs,s7design/otrs,xhoy/otrs,s7design/otrs,mburggraf/otrs,nilei/otrs,eliasp/otrs,MBRG/otrs,MBRG/otrs,crythias/otrs,oiami/otrs,nilei/otrs,vlascoder/otrs,linearregression/otrs,crythias/otrs,muehlbauer/otrs,thorsteneckel/otrs,balazj/otrs,brandonshults01/otrs,balazj/otrs,capeit-tto/otrs,rudy500/otrs,nilei/otrs,brandonshults01/otrs,mburggraf/otrs,eliasp/otrs,StCyr/otrs,thorsteneckel/otrs,PortgasDAce/otrs,xhoy/otrs,rudy500/otrs,moritz/otrs,rudy500/otrs,crythias/otrs,oiami/otrs,linearregression/otrs,crythias/otrs,rudy500/otrs,mburggraf/otrs,capeit-tto/otrs,eliasp/otrs,muehlbauer/otrs,StCyr/otrs,rudy500/otrs,oiami/otrs,thorsteneckel/otrs,brandonshults01/otrs,eliasp/otrs,linearregression/otrs,xhoy/otrs,balazj/otrs,xhoy/otrs,mbeijen/otrs-1,vlascoder/otrs,s7design/otrs,moritz/otrs,noritnk/otrs,linearregression/otrs,balazj/otrs,balazj/otrs,PortgasDAce/otrs,noritnk/otrs,mburggraf/otrs,thorsteneckel/otrs,mbeijen/otrs-1,s7design/otrs,s7design/otrs,crythias/otrs,oiami/otrs