added modules for ticket permission checks Kernel/System/Ticket/Permission/OwnerCheck.pm Kernel/System/Ticket/Permission/GroupCheck.pm Kernel/System/Ticket/CustomerPermission/CustomerIDCheck.pm Kernel/System/Ticket/CustomerPermission/GroupCheck.pm So it's possible to write own perission check modules! Example: Don't allow agents to change the priority if the state of the ticket is 'open' and in a specific queue.
added modules for ticket permission checks
Kernel/System/Ticket/Permission/OwnerCheck.pm
Kernel/System/Ticket/Permission/GroupCheck.pm
Kernel/System/Ticket/CustomerPermission/CustomerIDCheck.pm
Kernel/System/Ticket/CustomerPermission/GroupCheck.pm
So it's possible to write own perission check modules!
Example: Don't allow agents to change the priority if the state
of the ticket is 'open' and in a specific queue.

djoudi/otrs-gitimport-test,djoudi/otrs-gitimport-test,djoudi/otrs-gitimport-test