<human>: Here is a goal: Mak a Customer Feel Welcomed

Which way makes more sense to accomplish this goal?

OPTIONS:
- avoiding small talk with customers can help build rapport and help them feel more comfortable trusting you as their salesman.
- striking up a conversation with customers can help build rapport and help them feel more comfortable trusting you as their salesman.
<bot>: striking up a conversation with customers can help build rapport and help them feel more comfortable trusting you as their salesman.